CN111556187A - Dialing error backspacing processing method and device, equipment and readable storage medium - Google Patents
Dialing error backspacing processing method and device, equipment and readable storage medium Download PDFInfo
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- CN111556187A CN111556187A CN202010294406.0A CN202010294406A CN111556187A CN 111556187 A CN111556187 A CN 111556187A CN 202010294406 A CN202010294406 A CN 202010294406A CN 111556187 A CN111556187 A CN 111556187A
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- dialing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
Abstract
The application relates to a dial error backspacing processing method, a device, equipment and a readable storage medium, and the method comprises the following steps: a backspace dialing setting key for backspace redialing when a dialing error is preset; when dialing, the dialing tone is played, and the dialing key information input in the dialing process is detected and recorded; when detecting that the operation backspace dialing setting key exists in the dialing process, playing the dialing tone again and recording the dialing key information again; and initiating a call when dial completion is detected. The invention can realize that if the dialing is wrong in the dialing process of the user, the preset backspace dialing setting key can be operated to automatically clear the front dialing signal and redial, thereby providing convenience for the user to operate and use, and having simple realization and high reliability.
Description
Technical Field
The present application relates to the field of voice communications technologies, and in particular, to a method and an apparatus for processing a dialing error fallback, a computer device, and a readable storage medium.
Background
The voice call flow in the prior art is shown in fig. 1 and fig. 2:
step 1: POTS (analog telephone service) subscriber a goes off-hook under the voice gateway, which puts the dial tone to the subscriber.
Step 2: the user can press keys to dial after hearing the dial tone, and the voice network can receive the first number and then send the dial tone to stop playing.
And step 3: the user continues to press keys to dial, and after the user finishes receiving the number, the voice gateway sends out a call.
And 4, step 4: under normal conditions, a user dials a call in such a way, once the number input by the user is wrong, the user can directly hang up, and listens to the dial tone again for dialing after the user goes off the phone, so that the problem of the basic call mode is not great.
However, in the prior art, once a user is in a service and a dialing error occurs at present, the problem cannot be solved by hanging up, as shown in fig. 2, when a user a and a user B are in a call, the user a wants to perform a three-way call at this time, the user a taps a fork, the voice gateway starts a playback and number receiving process for the user a, the user a dials a called number, the user a inputs a called number of the user C under normal conditions, and after the number receiving of the voice gateway is completed, a call to the user C is initiated immediately. If the called number input by the user a is wrong, the voice gateway cannot judge whether the number is wrong and the user a cannot correct the input error through hanging up, because once the user a hangs up, the call with the user B is also interrupted, which causes inconvenience to the user.
Therefore, the prior art is in need of improvement.
Disclosure of Invention
The invention provides a method for processing the dial error rollback, a device, a computer device and a readable storage medium aiming at the technical problems in the prior art, and provides a method for correcting the input error due to the input number error when a user dials a called number, particularly under the condition of voice supplementary service.
The technical scheme of the invention is as follows:
a dialing error backspacing processing method comprises the following steps:
a backspace dialing setting key for backspace redialing when a dialing error is preset;
when dialing, the dialing tone is played, and the dialing key information input in the dialing process is detected and recorded;
when detecting that the operation backspace dialing setting key exists in the dialing process, playing the dialing tone again and recording the dialing key information again;
and initiating a call when dial completion is detected.
The dial error backspacing processing method comprises the following steps of presetting backspacing setting keys for backspacing for redialing when a dial error occurs:
and setting a backspace dialing setting key for backspace redialing in case of dialing error and continuously inputting a number twice.
The dial error backspacing processing method comprises the following steps of presetting backspacing setting keys for backspacing for redialing when a dial error occurs:
and receiving an operation instruction of a user, setting a backspace dialing setting key for backspace redialing when the dialing is wrong as a specified key, and repeatedly inputting the specified key for a preset number of times.
The dial error backspacing processing method comprises the following steps of when dialing, playing dial tone, detecting and recording dial key information input in the dialing process:
when a first call terminal under the voice gateway is off-hook to dial a second call terminal, a dial tone is played, and dial key information input in the dialing process is detected and recorded.
The dial error backspace processing method comprises the following steps of, when an operation backspace dial setting key is detected in the dialing process, playing a dial tone again and recording dial key information again:
when the first call terminal under the voice gateway is off-hook to dial the second call terminal and an operation backspace dialing setting key is detected in the dialing process, the dialing tone is played again and the dialing key information is recorded again.
The dial error backspacing processing method comprises the following steps of when dialing, playing dial tone, detecting and recording dial key information input in the dialing process:
when a first call terminal and a second call terminal under a voice gateway are in a call process, the voice gateway detects that hook flash operation information is received, judges that the first call terminal has a third-party authority, gives a sound reproduction and number reception to the first call terminal, and the second call terminal enters call waiting and listens to a call waiting sound;
the first communication terminal receives the dialing tone to dial, and the voice gateway detects and records the dialing key information input in the dialing process.
The dial error backspace processing method comprises the following steps of, when an operation backspace dial setting key is detected in the dialing process, playing a dial tone again and recording dial key information again:
when the voice gateway detects that the operation backspace dialing setting key exists in the dialing process, the key information which is received before is removed, and a dialing tone playback flow is carried out for the user terminal to play back and receive the number; and re-record the dialing key information.
A dialing error backspace processing device is provided, wherein a legal:
the preset module is used for presetting a backspace dialing setting key for backspace redialing when a dialing error occurs;
the dialing detection module is used for playing a dialing tone and detecting and recording dialing key information input in the dialing process when dialing;
the redialing control module is used for redialing the dialing tone and recording the information of the dialing keys again when the operation backspacing dialing setting keys are detected in the dialing process;
and the call establishing module is used for initiating a call when the completion of dialing is detected.
A computer device, a legal memory and a processor, the memory storing a computer program, wherein the processor implements the steps of any one of the dial error fallback processing methods when executing the computer program.
A computer-readable storage medium, on which a computer program is stored, wherein the computer program, when executed by a processor, implements the steps of any of the dial error fallback processing methods.
Compared with the prior art, the embodiment of the invention has the following advantages:
a method and a device for processing dial error backspacing, a computer device and a readable storage medium are provided, wherein the method comprises the following steps: a backspace dialing setting key for backspace redialing when a dialing error is preset; when dialing, the dialing tone is played, and the dialing key information input in the dialing process is detected and recorded; when detecting that the operation backspace dialing setting key exists in the dialing process, playing the dialing tone again and recording the dialing key information again; and initiating a call when dial completion is detected. The invention can realize that if the dialing is wrong in the dialing process of the user, the preset backspace dialing setting key can be operated to automatically clear the front dialing signal and redial, thereby providing convenience for the user to operate and use, and having simple realization and high reliability.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments described in the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a schematic diagram of a single-side dialing operation process in the prior art.
Fig. 2 is a schematic diagram of a transfer dialing operation process in a two-party call process in the prior art.
Fig. 3 is a flowchart illustrating a method for processing a dial error fallback according to the present invention.
Fig. 4 is a specific diagram illustrating a process of forwarding a call in a two-party call process in a second case of the method for processing a dial error fallback according to the embodiment of the present invention.
Fig. 5 is a schematic structural diagram of a dial error fallback processing apparatus in an embodiment of the present invention.
Fig. 6 is an internal structural diagram of a computer device in an embodiment of the present invention.
Detailed Description
In order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The inventor finds that once a user is in a service and dialing errors occur at present in the prior art, the problem cannot be solved by hanging up, as shown in fig. 2, when a user a and a user B are in a call, the user a wants to perform three-party call at this time, the user a taps a fork, the voice gateway starts a playback and number receiving process for the user a, the user a dials a called number, the user a inputs the called number of the user C under normal conditions, and the user C can be immediately called after the voice gateway finishes number receiving. If the called number input by the user A is wrong, the voice gateway cannot judge whether the number is wrong and the user A cannot correct the input error through hanging up, because once the user A hangs up, the call with the user B is also interrupted, and thus, the technical problem of inconvenience is caused to the user.
In order to solve the above problems, various non-limiting embodiments of the present invention will be described in detail below with reference to the accompanying drawings in the embodiments of the present invention.
Referring to fig. 3, fig. 3 shows a dial error fallback processing method according to an embodiment of the present invention, which includes the following steps:
step S10: a backspace dialing setting key for backspace redialing when a dialing error is preset;
in the invention, a backspace dialing setting key for backspace redialing in case of dialing error needs to be preset. Specifically, the following may be mentioned: and receiving an operation instruction of a user, setting a backspace dialing setting key for backspace redialing when the dialing is wrong as a specified key, and repeatedly inputting the specified key for a preset number of times.
For example, a back-off dial setting key for back-off redialing in case of dialing error, a key for twice-number-input consecutively. Specifically, when the number of keys is pressed twice in the dialing process, the backspace dialing setting key is used for backspace redialing when the dialing is wrong.
Of course, other operation keys may be provided in the embodiment of the present invention, for example, the dial-back setting key may be set as the # number key operated twice in succession. The invention has simple arrangement and convenient operation.
Step S20: when dialing, the dialing tone is played, and the dialing key information input in the dialing process is detected and recorded;
in the invention, when dialing, the voice gateway sends a dial tone to the dialing terminal, detects and records the information of dialing keys input in the dialing process, for example, the information of the dialing keys in sequence is recorded as 123456. The dialing operation instruction recording in the step is convenient for the later proposal of call connection according to the dialed number.
Step S30: when detecting that the operation backspace dialing setting key exists in the dialing process, playing the dialing tone again and recording the dialing key information again;
in the embodiment of the invention, when the voice gateway detects that the backspace dialing setting key is operated (for example, detects that the number (star) key is continuously input twice), the dialing tone is played again and the dialing key information is recorded again. For example, when the voice gateway receives twice operation input (#) keys continuously, the key information which is received before is cleared, and a dial tone playing process is performed for the dial terminal to play the dial tone again and receive the number again.
Step S40: and initiating a call when dial completion is detected.
In the embodiment of the invention, when the completion of dialing is detected, namely the number of the terminal to be dialed is input, the voice gateway initiates a call to the user terminal corresponding to the dialed number.
The invention has two situations in the concrete implementation:
the first is the first dialing, the telephone is not connected: the second is a double-party call process, which requires a transfer dialing process.
When in the first case: the first dialing and the process of not connecting the telephone are as follows:
when a first call terminal under the voice gateway is off-hook to dial a second call terminal, a dial tone is played, and dial key information input in the dialing process is detected and recorded.
When a first call terminal under the voice gateway is off-hook to dial a second call terminal (such as dialing 1234) and an operation backspace dialing setting key is detected in the dialing process (namely, the continuous operation of the number key twice is detected), the dialing tone is played again and the dialing key information is recorded again. Therefore, the invention can realize that the redialing can be continued only by continuously operating the number keys twice without operating dial lists such as hang-up keys and the like when the dialing is wrong in the dialing process, thereby providing convenience for the operation and the use of users.
When the second kind is a two-party conversation process, the process of dialing needing to be transferred is as follows:
when a first call terminal and a second call terminal under a voice gateway are in a call process, the voice gateway detects that hook flash operation information is received, judges that the first call terminal has a third-party authority, gives a sound reproduction and number reception to the first call terminal, and the second call terminal enters call waiting and listens to a call waiting sound;
the first communication terminal receives the dialing tone to dial, and the voice gateway detects and records the dialing key information input in the dialing process.
When the voice gateway detects that the operation backspace dialing setting key exists in the dialing process, the key information which is received before is removed, and a dialing tone playback flow is carried out for the user terminal to play back and receive the number; and re-record the dialing key information.
As shown in fig. 4, when the phone a needs to be switched to the phone C during the conversation with the phone B through the voice gateway, the steps are as follows:
1) and the telephone A under the voice gateway picks up the hook to dial the user B, and the user B and the user A enter a conversation state after the user B picks up the hook.
2) And after the user A wants to request the user C to enter the three-party call, the user A taps the fork, and the voice gateway receives the tapping information, judges that the user A has the three-party authority, gives a sound to the user A to receive the number, and enables the user B to enter the call waiting and listen to the call waiting sound.
3) And after the user A listens to the dial tone, dialing is carried out, and when half of dialing is carried out, the wrong key pressing error of the input user C is found.
4) And the user A needs to continuously input the number (#) keys twice (counting for 2 times because some access codes have numbers at the beginning of the number), and the voice gateway continuously receives the number (#') twice, clears the key information which is received before, and carries out the dial tone playing process for the user A again to carry out the playback and the number receiving.
5) And the user A does not need to hang up to dial the number C again, the user A inputs the number of the user C again after hearing the dial tone, and the voice gateway initiates a call to the user C after the number input of the user C is finished, so that the number receiving is finished.
Therefore, in the telephone system, when a user in the supplementary service finds that the number is input wrongly, the user can not clear the input number, and the user can not correct the input wrong number in time, so that the user experience is not good.
Therefore, the invention can realize that if the user dials wrongly in the dialing process, the preset backspace dialing setting key can be operated to automatically clear the front dialing signal and redial (the risk of hanging up when the switching is unsuccessful in the conversation process can be avoided, even if the switching is wrong in the conversation process, the preset backspace dialing setting key can be operated to protect the original conversation from being interrupted and redial), thereby providing convenience for the user to operate and use, and the invention has simple realization and high reliability.
In one embodiment, there is provided a dial error fallback processing apparatus, as shown in fig. 5, the apparatus legally:
a presetting module 41, configured to preset a back-off dialing setting key for back-off redialing when a dialing error occurs;
a dialing detection module 42, configured to, when dialing, play a dialing tone and detect and record dialing key information input in a dialing process;
a redialing control module 43, configured to, when an operation backspace dialing setting key is detected in the dialing process, redial the dialing tone and re-record the dialing key information;
a call setup module 44, configured to initiate a call when completion of dialing is detected, as described above.
In one embodiment, the present invention provides a computer device, which may be a terminal, having an internal structure as shown in fig. 6. The computer equipment method comprises a processor, a memory, a network interface, a display screen and an input system which are connected through a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory law of the computer equipment is a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a method of generating a natural language model. The display screen of the computer equipment can be a liquid crystal display screen or an electronic ink display screen, and the input system of the computer equipment can be a touch layer covered on the display screen, a key, a track ball or a touch pad arranged on the shell of the computer equipment, an external keyboard, a touch pad or a mouse and the like.
Those skilled in the art will appreciate that fig. 6 is a block diagram of only a portion of the structure associated with the disclosed aspects and is not intended to limit the computing devices to which the disclosed aspects apply, as particular computing devices may legally incorporate more or fewer components than those shown, or may combine certain components, or have a different arrangement of components.
The embodiment of the invention provides computer equipment, a legal memory and a processor, wherein the memory stores a computer program, and the processor executes the computer program to realize the following steps:
a backspace dialing setting key for backspace redialing when a dialing error is preset;
when dialing, the dialing tone is played, and the dialing key information input in the dialing process is detected and recorded;
when detecting that the operation backspace dialing setting key exists in the dialing process, playing the dialing tone again and recording the dialing key information again;
initiating a call when the completion of dialing is detected; as described above.
In summary, compared with the prior art, the embodiment of the invention has the following advantages:
the invention provides a method and a device for processing dial error rollback, a computer device and a readable storage medium, wherein the method comprises the following steps: a backspace dialing setting key for backspace redialing when a dialing error is preset; when dialing, the dialing tone is played, and the dialing key information input in the dialing process is detected and recorded; when detecting that the operation backspace dialing setting key exists in the dialing process, playing the dialing tone again and recording the dialing key information again; and initiating a call when dial completion is detected. The invention can realize that if the dialing is wrong in the dialing process of the user, the preset backspace dialing setting key can be operated to automatically clear the front dialing signal and redial, thereby providing convenience for the user to operate and use, and having simple realization and high reliability.
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (10)
1. A dial error fallback processing method is characterized by comprising the following steps:
a backspace dialing setting key for backspace redialing when a dialing error is preset;
when dialing, the dialing tone is played, and the dialing key information input in the dialing process is detected and recorded;
when detecting that the operation backspace dialing setting key exists in the dialing process, playing the dialing tone again and recording the dialing key information again;
and initiating a call when dial completion is detected.
2. The dial error backspace processing method according to claim 1, wherein the step of presetting a backspace dial setting key for backspace redialing at a dial error includes:
and setting a backspace dialing setting key for backspace redialing in case of dialing error and continuously inputting a number twice.
3. The dial error backspace processing method according to claim 1, wherein the step of presetting a backspace dial setting key for backspace redialing at a dial error includes:
and receiving an operation instruction of a user, setting a backspace dialing setting key for backspace redialing when the dialing is wrong as a specified key, and repeatedly inputting the specified key for a preset number of times.
4. The dial error backspace processing method according to claim 1, wherein the step of playing a dial tone and detecting and recording dial button information inputted during the dialing when dialing comprises:
when a first call terminal under the voice gateway is off-hook to dial a second call terminal, a dial tone is played, and dial key information input in the dialing process is detected and recorded.
5. The method for processing dial error backspace according to claim 4, wherein the step of playing back the dial tone and re-recording the information of the dial keys when detecting the operation of the backspace dial setting key during the dialing process comprises:
when the first call terminal under the voice gateway is off-hook to dial the second call terminal and an operation backspace dialing setting key is detected in the dialing process, the dialing tone is played again and the dialing key information is recorded again.
6. The dial error backspace processing method according to claim 1, wherein the step of playing a dial tone and detecting and recording dial button information inputted during the dialing when dialing comprises:
when a first call terminal and a second call terminal under a voice gateway are in a call process, the voice gateway detects that hook flash operation information is received, judges that the first call terminal has a third-party authority, gives a sound reproduction and number reception to the first call terminal, and the second call terminal enters call waiting and listens to a call waiting sound;
the first communication terminal receives the dialing tone to dial, and the voice gateway detects and records the dialing key information input in the dialing process.
7. The method for processing dial error backspace according to claim 6, wherein the step of playing back the dial tone and re-recording the information of the dial keys when detecting the operation of the backspace dial setting key during the dialing process comprises:
when the voice gateway detects that the operation backspace dialing setting key exists in the dialing process, the key information which is received before is removed, and a dialing tone playback flow is carried out for the user terminal to play back and receive the number; and re-record the dialing key information.
8. A dial error fallback processing apparatus, comprising:
the preset module is used for presetting a backspace dialing setting key for backspace redialing when a dialing error occurs;
the dialing detection module is used for playing a dialing tone and detecting and recording dialing key information input in the dialing process when dialing;
the redialing control module is used for redialing the dialing tone and recording the information of the dialing keys again when the operation backspacing dialing setting keys are detected in the dialing process;
and the call establishing module is used for initiating a call when the completion of dialing is detected.
9. A computer device, comprising: a memory and a processor, the memory storing a computer program, wherein the processor implements the steps of the dial error fallback processing method according to any one of claims 1 to 7 when executing the computer program.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the dial error fallback processing method according to one of the claims 1 to 7.
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| CN202010294406.0A CN111556187A (en) | 2020-04-15 | 2020-04-15 | Dialing error backspacing processing method and device, equipment and readable storage medium |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202010294406.0A CN111556187A (en) | 2020-04-15 | 2020-04-15 | Dialing error backspacing processing method and device, equipment and readable storage medium |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1801859A (en) * | 2005-01-02 | 2006-07-12 | 华为技术有限公司 | Method for calling party restarting call in card number service |
| CN101227744A (en) * | 2008-02-02 | 2008-07-23 | 中兴通讯股份有限公司 | System and method for implementing IMS network field multipartite voice business |
| CN203219373U (en) * | 2013-01-21 | 2013-09-25 | 汉峰世纪科技(北京)有限公司 | Fixed telephone set capable of realizing intelligent dialing |
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2020
- 2020-04-15 CN CN202010294406.0A patent/CN111556187A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1801859A (en) * | 2005-01-02 | 2006-07-12 | 华为技术有限公司 | Method for calling party restarting call in card number service |
| CN101227744A (en) * | 2008-02-02 | 2008-07-23 | 中兴通讯股份有限公司 | System and method for implementing IMS network field multipartite voice business |
| CN203219373U (en) * | 2013-01-21 | 2013-09-25 | 汉峰世纪科技(北京)有限公司 | Fixed telephone set capable of realizing intelligent dialing |
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Application publication date: 20200818 |