CN111539623A - Service management method and system - Google Patents
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- CN111539623A CN111539623A CN202010322361.3A CN202010322361A CN111539623A CN 111539623 A CN111539623 A CN 111539623A CN 202010322361 A CN202010322361 A CN 202010322361A CN 111539623 A CN111539623 A CN 111539623A
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- 238000007726 management method Methods 0.000 title claims abstract description 46
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Abstract
A service management method comprising the steps of: acquiring biological characteristic information of service personnel; matching the biological characteristic information and acquiring service personnel information; acquiring scheduling information; and matching the service staff information with the scheduling information. The invention subdivides the armed police service categories, makes up the service management contents and makes specific and comprehensive arrangement for different service contents of armed police; meanwhile, effective identity authentication can be carried out on each service management content, and a biological recognition function is added, so that the accuracy of identity authentication is ensured; the system realizes the specific guidelines of armed police informatization construction and comprehensive application of various technologies, standardizes the duty standard of the duty personnel, and effectively solves the severe phenomena that the duty personnel are not on time and work out before.
Description
Technical Field
The invention relates to the technical field of service management, in particular to a service management method and system.
Background
The traditional duty management system simply carries out fixed duty scheduling arrangement aiming at the checking of cadres and the guard shift of soldiers, and does not relate to functions of duty handover, administrative duty, combat duty arrangement and the like, so that all contents of the duty of the armed police cannot be comprehensively embodied, and effectiveness verification and record are not strictly carried out on each duty flow, so that the management of daily duty is influenced.
Therefore, there is a need to provide a new technical solution to overcome the above-mentioned drawbacks.
Disclosure of Invention
The invention aims to provide a service management method and a service management system which can effectively solve the technical problems.
In order to achieve the purpose of the invention, the following technical scheme is adopted:
a service management method comprising the steps of:
acquiring biological characteristic information of service personnel;
matching the biological characteristic information and acquiring service personnel information;
acquiring scheduling information;
and matching the service staff information with the scheduling information.
Preferably, after the matching of the service staff information and the scheduling information, the method further comprises the following steps:
and outputting a matching result.
Preferably, the output matching result is displayed through a display screen.
Preferably, the biometric information is a fingerprint or a face image.
Preferably, the scheduling information is an on-duty scheduling list, an attendance scheduling list, a duty organization list, an administrative on-duty safety list and a combat duty scheduling list.
The service management system comprises a verification module, a biological information matching module, a biological characteristic acquisition module, a biological characteristic database and a scheduling information database, wherein the verification module is connected with the biological information matching module and the scheduling information database, the biological characteristic acquisition module is connected with the biological information matching module, and the biological characteristic database is connected with the biological information matching module.
Preferably, the service management system further comprises an output module, and the output module is connected with the verification module.
Preferably, the service management system further comprises a storage module, and the storage module is connected with the verification module.
Preferably, the scheduling information database stores an on-duty scheduling list, an attendance scheduling list, a service organization list, an administrative on-duty safety list and a combat service scheduling list.
Preferably, the biological information acquisition module is a fingerprint acquisition module or a human face image acquisition module.
Compared with the prior art, the invention has the following beneficial effects: the service management method and the system subdivide the service categories of armed police, make up the service management contents and make specific and comprehensive arrangement on different service contents of armed police; meanwhile, effective identity authentication can be carried out on each service management content, and a biological recognition function is added, so that the accuracy of identity authentication is ensured; the system realizes the specific guidelines of armed police informatization construction and comprehensive application of various technologies, standardizes the duty standard of the duty personnel, and effectively solves the severe phenomena that the duty personnel are not on time and work out before.
Drawings
FIG. 1 is a flow chart of a service management method of the present invention;
fig. 2 is a schematic structural view of the service management system of the present invention.
Detailed Description
The service management method and system of the present invention will be described in detail with reference to the accompanying drawings.
As shown in fig. 1, the service management method of the present invention includes the following steps:
s101: and acquiring the biological characteristic information of the service personnel.
In order to realize the accurate access and timeliness of the identity authentication, the technical characteristics of biological identification are added into the service management method, so that the accurate access of the identity authentication can be greatly improved, the automation degree is high, and the overtime phenomenon can be effectively prevented.
The biological characteristics can include but are not limited to face recognition and fingerprint recognition, and because in other fields, the face recognition and the fingerprint recognition are widely used, because in order to ensure the authenticity and the accuracy of service management, the face recognition or the fingerprint recognition is added into the method steps of the service management, the original technical advantages of the face recognition and the fingerprint recognition can be achieved, the efficiency of the service management can be effectively improved, the authenticity of a person on duty can be ensured, and the phenomena of duty shift and the like can be effectively restrained.
S102: and matching the biological characteristic information and acquiring the service personnel information.
After the biological characteristic information of the service personnel is acquired, the acquired biological characteristic information needs to be matched with the biological characteristic information which is input by the operator on duty in advance, so that whether the service personnel is a person in the system can be verified. When the matching is successful, the service person is indicated to be a person in the system so as to carry out the next verification, and when the matching is failed, the service person is not indicated to be a person in the system, so that the service person can send out a warning by other means, such as a buzzer for alarming or a display screen for displaying, and the like, so as to remind a person on duty.
Through automatic matching biological characteristic information, the accuracy of information can be guaranteed, efficiency can be greatly improved, time is saved, the degree of automation is high, excessive participation of personnel is not needed, and more efforts are put in places where the staff need.
After the biometric matching of the service person is successful, only the person in the system can be shown, and then the person information corresponding to the service person, such as name, age, department name, service information and the like, can be obtained at the moment so as to verify and facilitate the later matching.
S103: and acquiring scheduling information.
After the personnel information of the service personnel is obtained, in order to ensure the accuracy of the service, the scheduling information needs to be obtained, wherein the scheduling information comprises a duty scheduling table, a duty checking scheduling table, a service organization table, an administrative duty safety table, a combat service scheduling table and the like, the information of scheduling and the like is comprehensively refined, and the information can be divided into various scheduling tables so as to meet the management requirement.
The various scheduling tables can be input by personnel in advance, so that the efficiency of daily management is improved, different scheduling requirements can be met, management of different scheduling is enhanced, the structure is simple, the efficiency is improved, and the scheduling table is suitable for popularization and application.
S104: and matching the service staff information with the scheduling information.
After acquiring the scheduling information, for example, the duty safety information, because the information of the service personnel is acquired, after the acquired service personnel information is matched with the scheduling information, whether the service personnel is the personnel on the scheduling information can be acquired, so that the accurate taking-off of the scheduling personnel can be ensured, the phenomena of a top plate and the like are effectively prevented, the automatic matching is performed in the process, the efficiency is improved, the time is saved, and the matching can be performed faster and better.
When the acquired information of the service personnel is not in the scheduling information, the service personnel is not the person on duty, possibly has the suspicion of going to duty, needs to be recorded in the system and gives out a warning; when the acquired information of the service personnel is in the shift schedule, the surface service personnel is the person on duty at this time, and the person on duty can smoothly take duty.
Therefore, the whole process can effectively ensure the accuracy and timeliness of the person on duty, improve the efficiency of matching verification, save time, check out the occurrence of the phenomena of duty overtime and the like in time, and prevent the occurrence of the duty overtime phenomenon.
S105: and outputting a matching result.
After the matching of the information of the service staff is finished, the matching result needs to be output, so that the person on duty can know timely, the output at the position can be displayed on a display screen or carried out in other modes, and the person on duty only needs to know the information, so that the system is convenient and fast and is simple to operate.
As shown in fig. 2, a service management system using the service management method includes a biological feature acquisition module, a biological information matching module, a biological feature database, a verification module, a storage module, an output module, and a shift information database.
The biological characteristic acquisition module can be used for fingerprint acquisition or face image acquisition, and when the fingerprint is acquired, the biological characteristic acquisition module can be used as a fingerprint acquisition device, and when the face image is acquired, the biological characteristic acquisition module can be used as a camera. Therefore, related information can be conveniently and timely input by service personnel, and the acquisition is convenient, rapid and effective.
The biological information matching module is connected with the biological characteristic acquisition module. The biological characteristic acquisition module can transmit the acquired biological characteristic information, such as fingerprints, face images and the like, to the biological information matching module so as to match the acquired biological characteristic information.
The biological characteristic database is connected with the biological information matching module. The biological characteristic database stores fingerprint or face image information of the service person, the biological information matching module can call biological characteristic information in the biological characteristic database, whether the collected biological characteristic information is matched with the biological characteristic information in the biological characteristic database or not is judged, when the matched biological characteristic information exists, the service person is judged to be a person in the system, then next matching verification is carried out, and when the matched biological characteristic information does not exist, the service person is judged not to be a person in the system, so that the suspicion of going on duty exists, the service person is prevented from going on duty, and the phenomenon of going on duty is avoided.
The verification module is connected with the biological information matching module. And after the biological characteristic information is matched, the biological information matching module transmits the matching result to the verification module so as to facilitate further verification, and when the matching result fails, no further verification is needed.
The verification module is connected with the output module. And when the biological characteristic matching fails, the verification module directly transmits the biological characteristic matching result to the output module so as to output the matching result and remind the operator on duty.
The output module can be displayed by a display screen or other display means, and can be seen by an attendant.
The storage module is connected with the verification module. The verification module can transmit the verification result or the matching result to the storage module for storage, so that the information matched and verified each time can be stored and recorded, the later inquiry or management is facilitated, and the effectiveness of the information is ensured.
The information database of arranging duty with verification module connects, multiple scheduling table has been recorded in the information database of arranging duty, for example on duty scheduling table, the scheduling table of checking duty, the formation table of duty, administrative on duty scheduling table, the scheduling table of working duty etc. verification module can transfer multiple scheduling table in the information database of arranging duty to record the personal information of personnel on duty at every turn in the above-mentioned scheduling table, thereby verification module can verify according to the personnel information in the personnel information and the scheduling table of acquireing the duty personnel information, in order to verify whether arrange the personnel in the table, thereby can guarantee the accuracy of personnel on duty, prevent phenomenon such as top duty.
The above description is only for the specific embodiment of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present invention, and the changes or substitutions should be covered within the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the appended claims.
Claims (10)
1. A service management method characterized by: the service management method comprises the following steps:
acquiring biological characteristic information of service personnel;
matching the biological characteristic information and acquiring service personnel information;
acquiring scheduling information;
and matching the service staff information with the scheduling information.
2. The service management method according to claim 1, wherein: after matching the service staff information and the scheduling information, the method further comprises the following steps:
and outputting a matching result.
3. The service management method according to claim 2, wherein: and the output matching result is displayed through a display screen.
4. A service management method as claimed in claim 3, wherein: the biological characteristic information is a fingerprint or a human face image.
5. The service management method according to claim 4, wherein: the scheduling information is a duty scheduling table, a duty checking scheduling table, a duty organization table, an administrative duty safety table and a combat duty scheduling table.
6. A service management system using any of the preceding claims 1-5, wherein said service management system comprises a verification module, a biometric information matching module, a biometric feature collection module, a biometric feature database, and a shift information database, wherein said verification module is connected to said biometric information matching module and said shift information database, said biometric feature collection module is connected to said biometric information matching module, and said biometric feature database is connected to said biometric information matching module.
7. The service management system of claim 6, wherein: the service management system further comprises an output module, and the output module is connected with the verification module.
8. The service management system of claim 7 wherein: the service management system further comprises a storage module, and the storage module is connected with the verification module.
9. The service management system of claim 8, wherein: the scheduling information database stores a duty scheduling table, a duty checking scheduling table, a duty organization table, an administrative duty safety table and a combat duty scheduling table.
10. The service management system of claim 9, wherein: the biological information acquisition module is a fingerprint acquisition module or a human face image acquisition module.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010322361.3A CN111539623A (en) | 2020-04-22 | 2020-04-22 | Service management method and system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202010322361.3A CN111539623A (en) | 2020-04-22 | 2020-04-22 | Service management method and system |
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Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1900977A (en) * | 2005-07-22 | 2007-01-24 | 张涛 | Post checking device by fingerprint |
| US20090254464A1 (en) * | 2008-04-02 | 2009-10-08 | Timetrak Systems, Inc. | Time and attendance system and method |
| CN108154567A (en) * | 2017-12-26 | 2018-06-12 | 佛山市道静科技有限公司 | A kind of attendance checking system based on biological identification technology |
| CN110706363A (en) * | 2019-08-30 | 2020-01-17 | 上海上实龙创智慧能源科技股份有限公司 | Attendance scheduling system based on face recognition |
-
2020
- 2020-04-22 CN CN202010322361.3A patent/CN111539623A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1900977A (en) * | 2005-07-22 | 2007-01-24 | 张涛 | Post checking device by fingerprint |
| US20090254464A1 (en) * | 2008-04-02 | 2009-10-08 | Timetrak Systems, Inc. | Time and attendance system and method |
| CN108154567A (en) * | 2017-12-26 | 2018-06-12 | 佛山市道静科技有限公司 | A kind of attendance checking system based on biological identification technology |
| CN110706363A (en) * | 2019-08-30 | 2020-01-17 | 上海上实龙创智慧能源科技股份有限公司 | Attendance scheduling system based on face recognition |
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