CN111435466A - Integrated machine room operation and maintenance management system - Google Patents
Integrated machine room operation and maintenance management system Download PDFInfo
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- CN111435466A CN111435466A CN201811595009.6A CN201811595009A CN111435466A CN 111435466 A CN111435466 A CN 111435466A CN 201811595009 A CN201811595009 A CN 201811595009A CN 111435466 A CN111435466 A CN 111435466A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
Abstract
The invention discloses an integrated machine room operation and maintenance management system, which comprises the following modules: the system comprises a machine room operation and maintenance management service module, a machine room operation and maintenance management event processing module, a machine room operation and maintenance management problem processing module, a machine room operation and maintenance management change and release processing module, a machine room operation and maintenance management configuration management module, a machine room operation and maintenance infrastructure processing module, a machine room operation and maintenance application monitoring module, a report engine module, a service monitoring module, a data acquisition module, a data processing module and a display module. The integrated machine room operation and maintenance management system can reduce network operation cost, improve system performance and ensure high-efficiency, safe and stable operation of a machine room network.
Description
Technical Field
The invention belongs to the technology of operation and maintenance management of computer room data centers in colleges and universities, and particularly relates to an integrated computer room operation and maintenance management system.
Background
In recent years, with the advancement of informatization construction of colleges and universities and the development and innovation of machine room technology, the colleges and universities have higher and higher dependency on the system. The rigid demand of the computer room system of a large client represented by the computer room industry of colleges and universities, especially the online key business computer room application system on the operation and maintenance management is continuously and rapidly increased so as to ensure that the key business system can be continuously and continuously maintained for 7 to 24 hours
And (5) stable operation. Currently, cloud computing design is adopted in data centers of many information management industries of colleges and universities, and a series of problems affecting efficiency and quality of enterprise computer room service generally exist in a computer room system operation and maintenance platform of information projects of colleges and universities at present.
The operation and maintenance management requirements of the data center need to be met urgently. The informatization of all links such as business processing, management monitoring, electronic commerce and the like of the data center reaches a higher level, and various system software applied on the basis also becomes an important part for supporting the operation of all college machine room mechanisms, so the importance of machine room operation and maintenance work is highlighted. However, the whole operation and maintenance of the machine room data center is still blank at home at present, and the data center in the financial field has a strong practical requirement for integrating operation and maintenance management.
But the cloud computing trend of the data center brings challenges to operation and maintenance management of the computer room. With the development of cloud computing technology, the cloud computing technology is used for building a data center by the financial industry, and as the content hosted by the cloud computing data center is computing capacity and machine room availability, the whole management framework and process are different from the traditional mode, which provides a great challenge for integrated operation and maintenance management.
After all, along with the expansion of user services, the requirement on the service level of the system is increased, the distributed resource-centered and dispersed traditional monitoring mode is not satisfactory, and various bottlenecks occur, such as large workload of operation and maintenance personnel, untimely fault discovery, incomplete monitoring system, incomplete flow processing, no establishment of a centralized event management platform, and the like. Taking the information field of colleges and universities as an example, information departments of colleges and universities all want a machine room system of the colleges and universities to operate continuously for 5x8 or 7x24 hours, so that the business system carried by the machine room system can be used normally, but 80% of financial enterprises do not apply integrated operation and maintenance products. Therefore, a set of 'integrated operation and maintenance' technology capable of adapting to cloud computing is urgently needed by a user to solve the problems.
Disclosure of Invention
In order to solve the problems in the prior art, the invention aims to provide an integrated machine room operation and maintenance management system, which can reduce network operation cost, improve system performance and ensure high efficiency, safety and stability of network operation.
In order to achieve the purpose, the invention adopts the technical scheme that: the integrated operation and maintenance management system comprises the following modules:
the computer room operation and maintenance management service module is used for carrying out single point contact (SPOC) with the user side and solving related problems and requirements of the user side;
the computer room operation and maintenance management event processing module is used for responding to the events influencing the system operation and the potential events possibly influencing the system operation, restoring the system operation, but not deeply researching the root causes of the generated events;
the computer room operation and maintenance management problem processing module is used for eliminating deep root causes and root causes of events;
the machine room operation and maintenance management change and release processing module comprises a change management module and a release management module; the change management module is used for managing and controlling changes needing to be implemented by infrastructure or service, so that the changes are monitored and approved in a flow manner; the release management module is responsible for processing all technical and non-technical problems in the changed project, and the change in the computer room service is implemented by adopting a project management method;
the machine room operation and maintenance management and configuration management module is used for identifying, monitoring, controlling and maintaining all components and configuration items belonging to the machine room infrastructure, and performing effective management, control, check and update on the configuration items and versions thereof, so that a logic model of the machine room infrastructure and machine room services is established and maintained, and information related to the machine room infrastructure and the machine room services is provided for other machine room I L processes;
the computer room infrastructure monitoring module is used for acquiring abnormal and performance data of network equipment, storage equipment and an operating system in real time, transmitting the data to a unified event monitoring management platform, displaying the data to technicians after filtering and screening, and collecting and storing various key data at regular time for analysis and use by a report platform;
the computer room application monitoring module is used for collecting abnormal and performance data of the database and application services in real time, sending the data to a unified event monitoring management platform, displaying the data to technicians after filtering and screening, and meanwhile collecting and storing various key data at regular time for analysis and use by the report engine module;
the service monitoring module is used for monitoring the service index of the service in real time according to specific service requirements and alarming when the service index reaches or exceeds a preset value according to a monitoring rule;
a data acquisition interface for acquiring monitoring and other data into a system database;
the data acquisition interface module can directly extract related data from a database of a source system and support various relational databases; non-relational data sources are also supported, such as data in file format, Xml; original factory data interfaces such as remaddipi interface, NetcoolGateway and the like are also supported; and the data integration of a main communication interface mode, such as Webservice and MQSeries, can be supported. The data extraction module can well support the acquisition of data of mainstream equipment in the market. The data interfaces specifically supported are as follows:
supporting various relational databases, such as Oracle, SQ L Server, DB2, Sybase and Informmix;
supporting non-relational data sources, such as data in file format, Xml, MQSeries;
supporting original factory data interfaces such as BMCremedyapi interface and NetcoolGateway;
and the system supports a standard data interface, and provides customization of an interface program and access of a third-party program interface, such as a WebService interface, a Socket interface, an MQ interface, RMI and the like.
The data processing module is used for combing and integrating the acquired original data according to specific client service requirements to form a data format which is related to system services and can be directly applied;
the data interface is used as a core component module of a portal product and adopts a three-layer structure, namely an original data interface layer, a data processing integration layer and a data access operation layer, and the structure core is an ET L module, and the original data is extracted, processed and converted according to a certain rule specification and finally stored in a database with a uniform data format.
The data processing module is used for uniformly standardizing the original data, meeting different conversion requirements of users, performing different conversion processing modes on different types of data, and enabling the users to define and adjust the types and formats of the converted data and the performance requirements of conversion according to the setting of system parameters, so that the data processing can reach the optimal state and meet the requirements of the users.
In the aspect of a storage mode, a plurality of data storage modes are supported. Databases such as xml files, excel files, Mssqlserver, etc., allow users more options.
The report engine module extracts original data from the system database according to the report theme and automatically calculates according to a defined report algorithm; in the process of extracting the report theme and performing arithmetic operation, the report engine realizes the required operation according to various parameters defined; for the output format of the report, defining the required report format in the output interface of the report engine; when the user side needs to print the report, the report engine prints the required report according to the defined format; meanwhile, if the user needs to change the style of the report, the report is redefined very timely and flexibly to meet various requirements of the user;
and the display module displays the key indexes of the service and the operation and maintenance overall operation condition of the machine room according to specific service requirements.
The integrated operation and maintenance management system can well display the monitoring index, the alarm event, the system topology and the operation and maintenance management system with universality according to the individual requirements of customers, can adopt various front-end technologies such as HTM L5, Flash, AJAX, jQuery and the like in the aspect of display, provides the display form of a webpage, the display form of a Flash animation interface and the display form of three-dimensional modeling based on a 3D engine, can be completely and independently developed and customized, can well display in a browser or even mobile terminal equipment, can provide individual page display for different user groups or users, interacts with the users, provides convenience for user point selection, selects the display content such as a mosaic, is convenient and quick, can selectively select the content which needs to be displayed on a portal according to the preference of the users, does not belong to a uniform page of the users, a system administrator can flexibly add and delete the content of the whole service page module, can also flexibly adjust the display module content of each service page, and achieves certain flexibility in displaying service of the service.
In conclusion, the integrated operation and maintenance management system can reduce the network operation cost, improve the system performance and ensure the high efficiency, safety and stability of the network operation.
Drawings
Fig. 1 is a schematic structural diagram of a principle of an integrated machine room operation and maintenance management system of the present invention;
FIG. 2 is a schematic diagram of a work flow of the operation and maintenance management event processing module of the machine room;
fig. 3 is a schematic diagram of a work flow of the machine room operation and maintenance management problem processing module.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is further described in detail with reference to specific examples below. It should be understood that the description is intended to be exemplary only, and is not intended to limit the scope of the present invention. Moreover, in the following description, descriptions of well-known structures and techniques are omitted so as to not unnecessarily obscure the concepts of the present invention.
The first embodiment is as follows:
as shown in fig. 1 to 3: the integrated operation and maintenance management system comprises the following modules:
the computer room operation and maintenance management service module is used for carrying out single point contact (SPOC) with the user side and solving related problems and requirements of the user side;
the computer room operation and maintenance management event processing module is used for responding to the events influencing the system operation and the potential events possibly influencing the system operation, restoring the system operation, but not deeply researching the root causes of the generated events;
as shown in fig. 2, the working process of the computer room operation and maintenance management event processing module includes receiving and recording events, analyzing and primarily supporting events, requesting services, investigating and diagnosing, resolving and recovering, closing the event module, upgrading/tracking/monitoring processes; the module for receiving and recording the event, analyzing and preliminary supporting the event, requesting service, investigating and diagnosing, solving and recovering the event and shutting down the event starts communication work in sequence, and the module for receiving and recording the event, analyzing and preliminary supporting the event, requesting service, investigating and diagnosing, solving and recovering the event and shutting down the event and upgrading/tracking/process monitoring can start communication work in two directions.
The computer room operation and maintenance management problem processing module is used for eliminating deep root causes and root causes of events;
as shown in fig. 3, the working process of the problem processing module for operation and maintenance management of the machine room includes problem identification/recording, problem classification, problem investigation/diagnosis, problem solving/closing, error control, and problem tracking/monitoring, where the problem identification/recording, problem classification, problem investigation/diagnosis, problem solving/closing, and problem tracking/monitoring can start communication work in both directions, and after the problem solving/closing process, error control communication work is started.
The machine room operation and maintenance management change and release processing module comprises a change management module and a release management module; the change management module is used for managing and controlling changes needing to be implemented by infrastructure or service, so that the changes are monitored and approved in a flow manner; the release management module is responsible for processing all technical and non-technical problems in the changed project, and the change in the computer room service is implemented by adopting a project management method;
the computer room operation and maintenance management and configuration management module is used for identifying, monitoring, controlling and maintaining all components and configuration items belonging to computer room infrastructure, effectively managing, checking and updating the configuration items and versions thereof so as to establish and maintain a logic model of the computer room infrastructure and computer room services, and also providing information about the computer room infrastructure and the computer room services for other computer room I L processes, and the computer room operation and maintenance management and configuration management module establishes and maintains a logic model of the computer room infrastructure and the computer room services by identifying, monitoring, controlling and maintaining all components belonging to the computer room infrastructure, namely configuration items (Cls), and effectively managing, checking and updating the configuration items and versions thereof so as to provide information about the computer room infrastructure and the computer room services for other computer room I L processes.
The computer room infrastructure monitoring module is used for acquiring abnormal and performance data of network equipment, storage equipment and an operating system in real time, transmitting the data to a unified event monitoring management platform, displaying the data to technicians after filtering and screening, and collecting and storing various key data at regular time for analysis and use by a report platform; the machine room infrastructure monitoring module takes important machine room basic resource monitoring as an object, and standard objects such as a system host, a network and a storage are used for carrying out data acquisition, processing, alarming and displaying of monitoring KPI indexes.
The computer room application monitoring module is used for collecting abnormal and performance data of the database and application services in real time, sending the data to a unified event monitoring management platform, displaying the data to technicians after filtering and screening, and meanwhile collecting and storing various key data at regular time for analysis and use by the report engine module;
the machine room application monitoring module takes important system application as a monitoring object, and standard objects such as an operating system, a database and middleware are used for carrying out data acquisition, processing, alarming and displaying of KPI (key performance indicator) monitoring.
The service monitoring module is used for monitoring the service index of the service in real time according to specific service requirements and alarming when the service index reaches or exceeds a preset value according to a monitoring rule;
the business monitoring module takes a business system of a client as a monitoring object, is different according to different businesses of the client, and comprises business database data, business logs and other specified objects for carrying out data acquisition, processing, alarming and displaying of monitoring KPI indexes.
A data acquisition interface for acquiring monitoring and other data into a system database;
the data acquisition interface module can directly extract related data from a database of a source system and support various relational databases; non-relational data sources are also supported, such as data in file format, Xml; original factory data interfaces such as remaddipi interface, NetcoolGateway and the like are also supported; and the data integration of a main communication interface mode, such as Webservice and MQSeries, can be supported. The data extraction module can well support the acquisition of data of mainstream equipment in the market. The data interfaces specifically supported are as follows:
supporting various relational databases, such as Oracle, SQ L Server, DB2, Sybase and Informmix;
supporting non-relational data sources, such as data in file format, Xml, MQSeries;
supporting original factory data interfaces such as BMCremedyapi interface and NetcoolGateway;
and the system supports a standard data interface, and provides customization of an interface program and access of a third-party program interface, such as a WebService interface, a Socket interface, an MQ interface, RMI and the like.
The data processing module is used for combing and integrating the acquired original data according to specific client service requirements to form a data format which is related to system services and can be directly applied;
the data interface is used as a core component module of a portal product and adopts a three-layer structure, namely an original data interface layer, a data processing integration layer and a data access operation layer, and the structure core is an ET L module, and the original data is extracted, processed and converted according to a certain rule specification and finally stored in a database with a uniform data format.
The data processing module is used for uniformly standardizing the original data, meeting different conversion requirements of users, performing different conversion processing modes on different types of data, and enabling the users to define and adjust the types and formats of the converted data and the performance requirements of conversion according to the setting of system parameters, so that the data processing can reach the optimal state and meet the requirements of the users.
In the aspect of a storage mode, a plurality of data storage modes are supported. Databases such as xml files, excel files, Mssqlserver, etc., allow users more options.
The report engine module extracts original data from the system database according to the report theme and automatically calculates according to a defined report algorithm; in the process of extracting the report theme and performing arithmetic operation, the report engine realizes the required operation according to various parameters defined; for the output format of the report, defining the required report format in the output interface of the report engine; when the user side needs to print the report, the report engine prints the required report according to the defined format; meanwhile, if the user needs to change the style of the report, the report is redefined very timely and flexibly to meet various requirements of the user;
the report engine module is responsible for integrating scattered data sources, establishing a report data warehouse, automating the report processing process, supporting the generation of fixed-format reports, including the automatic generation of all day/week/month running reports related to the requirements, supporting multiple formats of excel/word/pdf, supporting the query and trend display of historical data, supporting the report self-defining function, and flexibly making self-defined reports by dragging and combining fields, directly writing SQ L and the like.
And the display module displays the key indexes of the service and the operation and maintenance overall operation condition of the machine room according to specific service requirements.
The presentation module is based on an integrated operation and maintenance data warehouse. The universal monitoring index, the alarm event, the system topology and the operation and maintenance management system can be well displayed.
In the aspect of showing, various front-end technologies such as HTM L5, Flash, AJAX, jQuery and the like can be adopted to provide a showing form of a webpage, a showing form of a Flash animation interface and a showing form of three-dimensional modeling based on a 3D engine, so that the self-customized webpage can be completely developed and customized, and can be well shown in a browser and even mobile terminal equipment.
The display portal can provide personalized page display for different user groups or users through modular design, interacts with the users, provides convenience for user point selection, and is convenient and rapid to select display contents such as a mosaic. The user can selectively select the contents required to be displayed on the portal according to the preference of the user, but not the page with uniform length.
The system administrator can flexibly add and delete the module content of the whole business page, and can also flexibly adjust the display module content of each business page, so that certain flexible adaptability is achieved on the business display page.
It is to be understood that the above-described embodiments of the present invention are merely illustrative of or explaining the principles of the invention and are not to be construed as limiting the invention. Therefore, any modification, equivalent replacement, improvement and the like made without departing from the spirit and scope of the present invention shall be included in the protection scope of the present invention. Further, it is intended that the appended claims cover all such changes and modifications that fall within the scope and bounds of the appended claims, or equivalents of such scope and bounds.
Claims (1)
1. Integration computer lab fortune dimension management system, its characterized in that, it includes following module: the computer room operation and maintenance management service module is used for performing single point contact (SPOC) on a user side and solving related problems of the user side;
the operation and maintenance management event processing module is used for responding to the events influencing the system operation and the potential events possibly influencing the system operation, restoring the system operation and not researching the root causes of the events;
the computer room operation and maintenance management problem processing module comprises a change management module and a release management module;
the change management module is used for monitoring changes needing to be implemented by infrastructure or service, so that the changes can obtain streamlined monitoring and standards;
the release management module is responsible for processing all technical and non-technical problems in the changed project, and the change in the computer room service is implemented by adopting a project management method;
the computer room operation and maintenance management and configuration management module is used for identifying, monitoring, controlling and maintaining all components and configuration items belonging to the computer room infrastructure, and effectively checking and updating the configuration items and versions thereof; the computer room infrastructure monitoring module is used for acquiring the abnormity and performance data of the network equipment, the storage equipment and the operating system in real time and transmitting the data to the event monitoring management platform;
the computer room application monitoring module is used for carrying out real-time processing on abnormal and performance data of the database and application services thereof, sending the data to a unified event monitoring management platform, displaying the data to technicians after filtering and screening, and simultaneously storing various key data by a mobile phone at regular time for analysis and use by the report engine module;
the service monitoring module is used for monitoring the service index of the specific service requirement of the data in real time and alarming when the service index reaches or exceeds a preset value according to a monitoring rule;
a data acquisition interface for acquiring monitoring and other data into a system database;
the data processing module is used for combing and integrating the acquired original data according to the specific requirement of the flight client service to form a data format which is related to the system service and can be directly applied;
the report engine module extracts original data from the system database according to the report theme and automatically calculates according to the defined report algorithm, the report engine realizes required calculation according to various defined parameters in the processes of extracting the report theme and calculating the algorithm, and defines the required report format in the output interface of the report engine for the output format of the report;
and the display module displays the key indexes of the service and the operation and maintenance overall operation condition of the machine room according to specific service requirements.
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| CN113515603A (en) * | 2021-04-27 | 2021-10-19 | 深圳力维智联技术有限公司 | Method, system and equipment for processing operation and maintenance monitoring data of machine room |
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| CN113515603A (en) * | 2021-04-27 | 2021-10-19 | 深圳力维智联技术有限公司 | Method, system and equipment for processing operation and maintenance monitoring data of machine room |
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Application publication date: 20200721 |