CN111405224B - Online interaction control method and device, storage medium and electronic equipment - Google Patents

Online interaction control method and device, storage medium and electronic equipment Download PDF

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Publication number
CN111405224B
CN111405224B CN202010091859.3A CN202010091859A CN111405224B CN 111405224 B CN111405224 B CN 111405224B CN 202010091859 A CN202010091859 A CN 202010091859A CN 111405224 B CN111405224 B CN 111405224B
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terminal
service
user terminal
user
course
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CN111405224A (en
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刘艳平
白冬冬
王永庆
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Beijing Dami Technology Co Ltd
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Beijing Dami Technology Co Ltd
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Priority to PCT/CN2020/134770 priority patent/WO2021159832A1/en
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/1822—Parsing for meaning understanding
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
    • G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
    • G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • Acoustics & Sound (AREA)
  • Computational Linguistics (AREA)
  • Artificial Intelligence (AREA)
  • Computing Systems (AREA)
  • General Health & Medical Sciences (AREA)
  • Medical Informatics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Electrically Operated Instructional Devices (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The embodiment of the application discloses an online interaction control method, an online interaction control device, a storage medium and electronic equipment, and belongs to the field of online education. The method comprises the following steps: after the server monitors a first instruction in a network classroom, wherein the first instruction indicates the end or stop of a course in the network classroom, the network classroom comprises at least one user terminal, the server adds at least one service terminal into the network classroom, establishes video communication connection between the at least one user terminal and the at least one service terminal, and sends service content data to the at least one user terminal, and the service content data is used for being displayed on an interface of the at least one user terminal.

Description

Online interaction control method and device, storage medium and electronic equipment
Technical Field
The present application relates to the field of online education, and in particular, to an online interaction control method, apparatus, storage medium, and electronic device.
Background
With the development of the internet, the online education mode is more and more mature, and because online education has the advantages of flexible class time and place, more and more users learn by adopting the online education mode. When the staff who opens the online course communicates with the user, for example: in the related art, communication can only be completed by means of telephone return visit or WeChat and the like, so that the problem of poor communication timeliness exists, and particularly poor communication effect is caused when an object needing communication is an overseas user.
Disclosure of Invention
The embodiment of the application provides an online interaction control method, an online interaction control device, a storage medium and electronic equipment, which can solve the problem of poor timeliness in communication in a telephone return visit mode and improve communication experience of a user. The technical scheme is as follows:
in a first aspect, an embodiment of the present application provides an online interaction control method, where the method includes:
monitoring a first instruction in a network classroom; wherein the first instruction represents the ending or stopping of a class in the network classroom, and the network classroom comprises at least one user terminal;
adding at least one service terminal into the network classroom, and establishing a video communication connection between the at least one user terminal and the at least one service terminal;
and transmitting service content data to the at least one user terminal; wherein the service content data is for display on an interface of the at least one user terminal.
In a second aspect, an embodiment of the present application provides an online interaction control apparatus, where the online interaction control apparatus includes:
the monitoring module is used for monitoring a first instruction in a network classroom; wherein the first instruction represents the ending or stopping of a class in a network classroom, the network classroom including at least one user terminal;
the processing module is used for adding at least one service terminal into the network classroom and establishing a video communication connection between the at least one user terminal and the at least one service terminal;
a sending module, configured to send service content data to the at least one user terminal; wherein the service content data is for display on an interface of the at least one user terminal.
In a third aspect, embodiments of the present application provide a computer storage medium storing a plurality of instructions adapted to be loaded by a processor and to perform the above-mentioned method steps.
In a fourth aspect, an embodiment of the present application provides an electronic device, which may include: a processor and a memory; wherein the memory stores a computer program adapted to be loaded by the processor and to perform the above-mentioned method steps.
The beneficial effects brought by the technical scheme provided by some embodiments of the application at least comprise:
when the scheme of the embodiment of the application is executed, after a server monitors a first instruction in a network classroom, wherein the first instruction indicates that a course in the network classroom is ended or stopped, the network classroom comprises at least one user terminal, the server adds at least one service terminal into the network classroom, establishes video communication connection between the at least one user terminal and the at least one service terminal, and sends service content data to the at least one user terminal, and the service content data is used for being displayed on an interface of the at least one user terminal.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a diagram of a network architecture provided by an embodiment of the present application;
FIG. 2 is a flowchart illustrating an online interaction control method according to an embodiment of the present disclosure;
FIG. 3 is another schematic flow chart diagram of an online interaction control method provided in an embodiment of the present application;
4-9 are schematic diagrams of user interfaces of terminal devices provided by embodiments of the present application;
FIG. 10 is a schematic diagram of an apparatus according to an embodiment of the present disclosure;
fig. 11 is a schematic structural diagram of an apparatus according to an embodiment of the present disclosure.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more clear, embodiments of the present application will be described in further detail below with reference to the accompanying drawings.
Fig. 1 illustrates an exemplary system architecture 100 that may be applied to the online interactive control method or online interactive control apparatus of the present application.
As shown in fig. 1, the system architecture 100 may include a user terminal device 100, a first network 101, a server 102, a second network 103, a teacher terminal device 104, a third network 105, and a service terminal device 106. The first network 101 is a medium for providing a communication link between the user terminal device 100 and the server 102, the second network 103 is a medium for providing a communication link between the teacher terminal device 104 and the server 102, and the third network 105 is a medium for providing a communication link between the service terminal device 106 and the server 102. The first network 101, the second network 103, and the third network 105 may include various types of wired or wireless communication links, such as: the wired communication link includes an optical fiber, a twisted pair wire, or a coaxial cable, and the WIreless communication link includes a bluetooth communication link, a WIreless-FIdelity (Wi-Fi) communication link, or a microwave communication link, etc.
Communication procedure between user terminal device 100 and teacher terminal device 104: the user terminal device 100 communicates with the teacher terminal device 104 through the first network 101, the server 102, the second network 103, the user terminal device 100 sends a message to the server 102, the server 102 forwards the message to the teacher terminal device 104, the teacher terminal device 104 sends the message to the server 102, the server 102 forwards the message to the user terminal device 100, therefore, communication between the user terminal device 100 and the teacher terminal device 104 is achieved, and the type of the message interacted between the user terminal device 100 and the teacher terminal device 104 comprises control data and business data.
Communication procedure between user terminal device 100 and service terminal device 106: the user terminal device 100 communicates with the service terminal device 106 through the first network 101, the server 102, the third network 105, the user terminal device 100 sends a message to the server 102, the server 102 forwards the message to the service terminal device 106, the service terminal device 106 sends the message to the server 102, the server 102 forwards the message to the user terminal device 100, thereby realizing the communication between the user terminal device 100 and the service terminal device 106, and the type of the message interacted between the user terminal device 100 and the service terminal device 106 includes control data and service data.
The ID numbers of different terminal devices at the time of login are different from each other, and the server 102 distinguishes the user terminal, the teacher terminal, and the service terminal by identifying the ID number corresponding to each terminal at the time of login. The lesson mode of the application can be one-to-one or one-to-many, namely one teacher corresponds to one user or one teacher corresponds to a plurality of users. Correspondingly, in the one-to-one teaching mode, a terminal used for a teacher to attend classes and a terminal used for a user to attend classes are communicated; in the one-to-many teaching method, one terminal for a teacher to attend a class communicates with a plurality of terminals for users to attend a class. The mode of selling courses is one-to-one, namely one salesman corresponds to one user. Accordingly, in the one-to-one way of selling a lesson, a service terminal for selling the lesson and a user terminal for the user to attend the lesson communicate with each other.
Various communication client applications may be installed on the user terminal device 100, the teacher terminal device 104, and the service terminal device 106, such as: video recording application, video playing application, voice interaction application, search application, instant messaging tool, mailbox client, social platform software, etc.
The user terminal device 100, the teacher terminal device 104, and the service terminal device 106 may be hardware or software. When the terminal devices 101-103 and 105 are hardware, they may be various electronic devices with a display screen, including but not limited to smart phones, tablet computers, laptop portable computers, desktop computers, and the like. When the user terminal device 100, the teacher terminal device 104, and the service terminal device 106 are software, they may be installed in the electronic devices listed above. Which may be implemented as multiple software or software modules (e.g., to provide distributed services) or as a single software or software module, and is not particularly limited herein.
When the user terminal device 100, the teacher terminal device 104, and the service terminal device 106 are hardware, display devices and cameras may be installed thereon, the display devices may display various devices capable of implementing a display function, and the cameras are used to collect video streams; for example: the display device may be a Cathode ray tube (CR) display, a Light-emitting diode (LED) display, an electronic ink screen, a Liquid Crystal Display (LCD), a Plasma Display Panel (PDP), or the like. The user can view information such as displayed text, pictures, and videos using the display devices on the user terminal device 100, the teacher terminal device 104, and the service terminal device 106.
It should be noted that the online interaction control method provided in the embodiment of the present application is generally executed by the server 102, and accordingly, the online interaction control apparatus is generally disposed in the server 102.
The server 102 may be a server that provides various services, and the server 102 may be hardware or software. When the server 102 is hardware, it may be implemented as a distributed server cluster composed of multiple servers, or may be implemented as a single server. When the server 102 is software, it may be implemented as a plurality of software or software modules (for example, for providing distributed services), or may be implemented as a single software or software module, and is not limited in particular herein.
It should be understood that the number of terminal devices, networks, and servers in fig. 1 is merely illustrative. Any number of terminal devices, networks and servers may be used as desired.
The online interactive control method provided by the embodiment of the present application will be described in detail below with reference to fig. 2 to 9.
Referring to fig. 2, a schematic flow chart of an online interaction control method according to an embodiment of the present application is provided. As shown in fig. 2, the method of the embodiment of the present application may include the steps of:
s201, monitoring a first instruction in a network classroom.
The first instruction is used for indicating the ending or stopping of the course in the network classroom, the first instruction can be sent to the server by the teacher terminal or the user terminal, or the time length of the course can be preset by the server, when the ending time of the course is reached, a timer in the server generates a course ending instruction, and the instruction for prompting the ending of the course is sent to a processor of the server to indicate the ending of the course. The network classroom is a group, the network classroom includes one or more terminals, including teacher's terminal and user terminal, the user terminal in the network classroom can be one or more, teacher's terminal is the terminal that is used for the teacher to attend a class, user terminal is the terminal that is used for the user to attend a class, each terminal can carry out interactive operation such as attending a class, pronunciation chat, characters chat in the network classroom, each terminal in the network classroom can receive and display the data that other terminals interactive operation produced, for example: teaching video, voice messages, text messages, and the like.
Generally, a server monitors a network classroom, ends a trial listening course in the network classroom when monitoring a first instruction indicating that the course ends or stops, stops recording a teaching video while ending the trial listening course in the network classroom, and stores the recorded teaching video in a memory of the server.
For example, the following steps are carried out: the method comprises the steps that a teaching interface is displayed on a teacher terminal, the teaching interface comprises a course ending key, and a course ending instruction is generated when the teacher terminal detects clicking operation on the course ending key; or the user terminal displays a teaching interface, the teaching interface comprises a course ending key, and the user terminal generates a course ending instruction when detecting the click operation on the course ending key; or the preset course time length of the server is 30 minutes, and when the duration of the lesson reaches the preset course time length of 30 minutes, a command for prompting the end of the course is sent to the server.
S202, adding at least one service terminal into a network classroom, and establishing video communication connection between at least one user terminal and at least one service terminal.
The service terminal refers to a terminal used by a worker (such as a salesperson or a sales consultant) who opens an online course to communicate with the user, and may also be a terminal used for recommending a corresponding course to the user.
Generally, after the fact that a user learns a course is monitored to be finished, a server removes a teacher terminal in a network classroom, data in the network classroom are stopped being pushed to the teacher terminal, the server determines the type of each terminal according to identity information logged in by each terminal, after the identity information logged in by a service terminal is recognized, at least one service terminal is selected from all recognized service terminals, the at least one service terminal is added into the network classroom, each user terminal in the network classroom can be enabled to be in video communication connection with each service terminal, and users corresponding to each user terminal and workers corresponding to each service terminal can communicate in real time.
S203, transmitting the service content data to at least one user terminal.
The service content data is used for displaying on an interface of at least one user terminal, and the service content data refers to teaching data generated in a network classroom through analysis by a server, such as: audio data, video data, course data and the like which may be generated in the course or communication process, and recommended course information which is generated according with the learning condition of the user according to the preset recommendation rule.
Generally, a server acquires teaching data generated after a user learns a course in a network classroom, acquires the interest degree of the user for the type of course by analyzing the teaching data, recommends corresponding course information to a corresponding user terminal according to the interest degree of the user, and displays the course information on the corresponding user terminal and service terminal in the network classroom, and the user and staff check the course information through display screens on the respective terminals, so that the user can more intuitively and comprehensively know the recommended course information, and the staff can also give detailed introduction to the user according to the course information, thereby achieving good communication effect.
For example, the following steps are carried out: the service content data may include basic information such as the age bracket suitable for the user, the main content of the course, the time of the lesson, the total number of courses, the basic situation of the lecturer, and the price of the course corresponding to the recommended course.
When the scheme of the embodiment of the application is executed, after a server monitors a first instruction in a network classroom, wherein the first instruction indicates that a course in the network classroom is ended or stopped, the network classroom comprises at least one user terminal, the server adds at least one service terminal into the network classroom, establishes video communication connection between the at least one user terminal and the at least one service terminal, and sends service content data to the at least one user terminal, and the service content data is used for being displayed on an interface of the at least one user terminal.
Referring to fig. 3, a schematic flow chart of an online interaction control method is provided in the embodiment of the present application. The embodiment is exemplified by applying the online interaction control method to the electronic device, and the electronic device may be a server or a terminal device. The online interaction control method may include the steps of:
s301, a first instruction in a network classroom is monitored.
The first instruction is used for indicating the ending or stopping of the course in the network classroom, the first instruction can be sent to the server by the teacher terminal or the user terminal, or the time length of the course can be preset by the server, when the ending time of the course is reached, a timer in the server generates a course ending instruction, and the instruction for prompting the ending of the course is sent to a processor of the server to indicate the ending of the course. The network classroom is a group, the network classroom includes one or more terminals, including teacher's terminal and user terminal, the user terminal in the network classroom can be one or more, teacher's terminal is the terminal that is used for the teacher to attend a class, user terminal is the terminal that is used for the user to attend a class, each terminal can carry out interactive operation such as attending a class, pronunciation chat, characters chat in the network classroom, each terminal in the network classroom can receive and display the data that other terminals interactive operation produced, for example: teaching video, voice messages, text messages, and the like.
Generally, a server monitors a network classroom, ends a trial listening course in the network classroom when monitoring a first instruction indicating that the course ends or stops, stops recording a teaching video while ending the trial listening course in the network classroom, and stores the recorded teaching video in a memory of the server.
For example, the following steps are carried out: the method comprises the steps that a teaching interface is displayed on a teacher terminal, the teaching interface comprises a course ending key, and a course ending instruction is generated when the teacher terminal detects clicking operation on the course ending key; or the user terminal displays a teaching interface, the teaching interface comprises a course ending key, and the user terminal generates a course ending instruction when detecting the click operation on the course ending key; or the preset course time length of the server is 30 minutes, and when the duration of the lesson reaches the preset course time length of 30 minutes, a command for prompting the end of the course is sent to the server. Referring to fig. 4, the display interface 40 includes a timing box 41, a lesson display interface 42, a language level display box 44, a quit button 43, a teacher display box 45, a user display box 46 and a chat box 47, the display interface 40 is also referred to as the teaching interface, the timing box 41 can time the total duration of the lesson, and the quit button 43 can be clicked by the teacher, the user or the staff to end the lesson or communication session.
S302, at least one candidate service terminal in an online state is determined from the service terminal set.
The service terminal set is a set including N service terminals, where N is a positive integer greater than or equal to 1, and the online states of the service terminals in the service terminal set include an online state, a busy-green state, an offline state, a do-not-disturb state, and the like. The service terminal is a terminal used by a worker (such as a salesperson or a sales consultant) who opens an online course to communicate with the user, and may also be a terminal used for recommending a corresponding course to the user.
Generally, a candidate service terminal set of online states may be determined from a service terminal set, where the service terminal set is composed of service terminals with different online states, and the candidate service terminal set is composed of at least one service terminal with an online state, that is, at least one candidate service terminal.
For example, there are 10 service terminals in the system, which together form a service terminal set, where 2 service terminals are in a busy state, 1 service terminal is in an offline state, and 7 service terminals are in an online state, then these 7 service terminals together form a candidate service terminal set, and the candidate service terminals in the candidate service terminal set are all in an online state.
S303, selecting at least one service terminal from the candidate service terminals based on a preset rule.
The preset rule refers to a rule preset by a user for selecting a service terminal, and includes: the method comprises the steps that a service terminal with a sales task index smaller than a preset task threshold value is selected from service terminals in an online state, the sales task index means that workers corresponding to a course sale of the service terminal actually achieve a corresponding course sale task amount, the sales task index is different according to different abilities of the workers, and the preset task threshold value means that the workers corresponding to the course sale of the service terminal need to achieve the corresponding course sale task amount and can be set manually.
S304, adding at least one service terminal into the network classroom, and establishing a video communication connection between at least one user terminal and at least one service terminal.
Generally, after the trial listening course is finished, the server determines the type of each terminal according to the identity information logged in by each terminal, after identifying the identity information of the login of the service terminal, determining at least one candidate service terminal in an online state from all the identified service terminals, selecting one service terminal meeting a preset rule from the candidate service terminals, adding the service terminal into a network classroom, and each user terminal in the network classroom can respectively establish video communication connection with each service terminal, and the data generated in the network classroom is pushed to the service terminal, and the working personnel sold in the courses corresponding to the service terminal are displayed on the service terminal and the user terminal in the network classroom in the manner of the identity of a teacher, so that the users corresponding to the user terminals and the working personnel corresponding to the service terminals can communicate and exchange in real time.
For example, the following steps are carried out: referring to fig. 4, the display interface 40 includes a timing box 41, a lesson display interface 42, a language level display box 44, an exit button 43, a teacher display box 45, a user display box 46, and a chat box 47. The teacher display box 45 is not limited to displaying the head portrait or real-time video of the teacher in class, the user display box 46 is not limited to displaying the head portrait or real-time video of the user in class, after the service terminal is added to the network classroom, the teacher display box 45 is switched from the original head portrait or real-time video of the teacher in class to the head portrait or real-time video of the staff corresponding to the service terminal, and the service terminal still displays the identity of the teacher on the display interface 40. The content displayed in the chat frame 47 is not limited to text information or voice information, and when the user terminal establishes a video communication connection with the service terminal, a communication session may be established so that the user and the staff can establish voice communication or text communication through the chat frame 47, or video communication between the user and the staff may be established directly through real-time video recording of the teacher display frame 45 and the user display frame 46.
And S305, when the network classroom further comprises at least one teacher terminal, closing the connection between the at least one user terminal and the at least one teacher terminal, and removing the at least one teacher terminal from the network classroom.
The teacher terminal is a terminal used for the teacher to attend class. The network classroom is a group, the network classroom comprises one or more terminals, and can simultaneously comprise a teacher terminal, a user terminal and/or a service terminal, the user terminal in the network classroom can be one or more, the teacher terminal is a terminal used for the teacher to take a class, the user terminal is a terminal used for the user to take a class, and the service terminal is a terminal used for a salesperson or a sales advisor to recommend a corresponding class to the user. Each terminal can perform interactive operations such as class taking, voice chat, text chat and the like in a network classroom, and each terminal in the network classroom can receive and display data generated by the interactive operations of other terminals, such as: teaching video, voice messages, text messages, and the like.
Generally, after a service terminal is added to a network classroom and video communication connection between the user terminal and the service terminal is established, the network classroom includes the user terminal, a teacher terminal and the service terminal, a worker for class sales corresponding to the service terminal communicates with a user corresponding to the user terminal in the identity of a teacher, at this time, the communication connection between the user terminal and the teacher terminal can be closed, and a server stops pushing data in the network classroom to the teacher terminal and removes the teacher terminal from the network classroom.
And S306, acquiring teaching data corresponding to the course.
The teaching data refers to teaching videos, teaching audios, teaching courseware, chat records and the like generated by a teacher terminal and a user terminal in a network classroom in the course teaching process of audition.
S307, analyzing based on the teaching data to obtain an analysis result, and sending the analysis result to at least one service terminal and/or at least one user terminal.
The teaching data refers to teaching videos, teaching audios, teaching courseware, chat records and the like generated by the teacher terminal and the user terminals in the course teaching process audited in the network classroom. The analysis result refers to the feedback result of the interest degree of the user listening to the course, the language level condition of the user, the relative difficulty degree of the course and the like obtained by the server through analyzing the teaching data, wherein the interest degree comprises the user's preference degree for the listening course and the desire of the user to continue learning the listening course.
Generally, analysis results can be obtained from the performance of analysis users in the audition class such as teaching videos, teaching audios and chat records in the obtained teaching data, and the analysis results are sent to the service terminal and the user terminal, so that workers and users who sell courses can see feedback results such as the interest degree of the users to the audition courses, the language level condition of the users, the relative difficulty degree of the courses and the like on the corresponding service terminal and the corresponding user terminal, the users can know the language level of the users and the like better, and the workers who sell the courses can recommend relevant courses to the users in a targeted manner.
For example, the following steps are carried out: the interest degree of the user in the trial listening course can be judged according to the body language and the interactive activity of the user in the teaching video, the self language level condition of the user can be obtained by analyzing the teaching audio, and the relative difficulty degree of the trial listening course relative to the self language level of the user can be further known.
S308, service content data is sent to at least one user terminal, and the service content data is matched with the analysis result.
The service content data refers to course recommendation information, user language level information, payment link information and the like which are sent to the user terminal by the server according to the user listening situation, the analysis result refers to feedback results such as the interest degree of the user listening to the course, the language level situation of the user, the relative difficulty degree of the course and the like obtained by analyzing the teaching data by the server, the interest degree includes the user's preference degree on the listening course and the desire of the user to continue learning the listening course, the service content data is matched with the analysis result, and the server sends corresponding service content data to the user terminal according to the analysis result.
For example, the following steps are carried out: analyzing the course data in the network classroom, wherein the course data comprises the spoken language expression, spoken language pronunciation and the like of the user in the class, and comparing the analysis result with the preset language level judgment standard to obtain the language level of the user. The preset language level evaluation standard is as follows: the language grade of the user is class B if the language score of the user is 85 points obtained by analyzing trial listening course data in a virtual classroom, and the class A is class 90-100, the class B is class 80-89, the class C is class 70-79 and the class D is class 60-69. After the language class of the user is evaluated, the language class may be displayed on the user terminal and the service terminal in the network classroom, respectively, see the language class display box 44 in fig. 4. The user and the staff can respectively see the language level of the user through the user terminal service terminal, so that the user can know the real language level of the user, and the staff can conveniently recommend proper courses to the user according to the language level of the user.
And recommending the course corresponding to the language grade according to the language grade of the user and a preset course matching standard, wherein the server can send the course sales information corresponding to the language grade to the user terminal, and the course sales information is displayed on the user terminal and the service terminal in the network classroom. The course sales information refers to basic information for introducing recommended courses, so that a user can conveniently make a proper selection before determining to purchase the courses, and the basic information comprises the recommended courses, the main content of the recommended courses, the number of attendance of the recommended courses, the age of the user suitable for the recommended courses, the class time, the total number of the courses, the basic condition of a teaching teacher, videos or PPTs for introducing the courses, the prices of the courses and the like.
If the language level of the user obtained by evaluation is B level, the language level of the user can be seen at both the user terminal and the service terminal, and the current courses and the corresponding language levels thereof are respectively as follows: the basic course corresponds to the D level, the consolidated course corresponds to the B level or the C level, the cultured excellent course corresponds to the A level or the B level, the enhanced course corresponds to the A level and the like, wherein the audition course is contained in the courses; at this time, the recommended courses for the user include a consolidated course and a best practice course. Referring to fig. 4, the display interface 40 includes a timing box 41, a lesson display interface 42, a language level display box 44, an exit key 43, a teacher display box 45, a user display box 46 and a chat box 47, recommended lessons are displayed on the lesson display interface 42, and a user can know detailed information of a recommended lesson in detail after clicking on the recommended lesson on the lesson display interface 42. Referring to fig. 5, after the user clicks a recommended course on the course display interface 42 in fig. 4, the course display interface 42 in fig. 4 switches from the page on which the recommended course is originally displayed to the detailed information introduction interface 51 of the clicked recommended course in fig. 5, and the user and the staff can establish a communication session through the teacher display frame 52, the user display frame 53 and the chat frame 54 at the same time.
S309, acquiring voice data in video communication between the service terminal and the user terminal.
The voice data refers to voice information generated when the staff introduces the course to the user, and the voice data comprises the voice information of the user and the voice information of the staff and can be acquired from communication voice or communication video.
S310, voice data is identified, whether preset keywords are contained in the voice data or not is judged, and/or whether the corresponding semantics of the voice data are the same as or similar to the preset semantics or not is judged according to a semantic analysis algorithm.
Generally, after voice data in video communication between a service terminal and a user terminal is acquired, a voice text may be acquired by parsing the voice data, where the voice text is another form of voice data, the voice data records information in an audio form, and the voice text records information in a text form. If the communication process includes text communication, the text communication information in the communication can be directly obtained. Analyzing a voice text corresponding to the voice data, extracting keywords in the voice text, and judging whether the keywords are the same as preset keywords or not; or judging whether the semantics in the current voice text are the same as or similar to the preset semantics through a semantic analysis algorithm, wherein the semantic analysis is a logic stage of a compiling process, and the task of the semantic analysis is to perform context-related property examination on a structurally correct source program and perform type examination so as to judge the current semantics.
For example, the following steps are carried out: the preset keywords are ' thank you ' and ' goodbye ', if the voice text contains ' thank you listen to me introduction for such a long time, you want to be satisfied, thank you and goodbye! "the extracted keywords include" thank you "," thank you "and" bye ", and the extracted keywords are known to be the same as the preset keywords.
S311, when the voice data is determined to contain the preset keywords and/or the corresponding semantics of the voice data is determined to be the same as or similar to the preset semantics according to the semantic analysis algorithm, the video communication connection between the service terminal and the user terminal is disconnected.
Generally, when it is determined that the voice data contains preset keywords and/or it is determined that the semantics corresponding to the voice data are the same as or similar to the preset semantics according to a semantic analysis algorithm, it may be determined that the communication between the worker and the user is finished, and then the video communication connection between the service terminal and the user terminal is disconnected, so as to send the payment information of the recommended course to the user terminal. The recommended course refers to a course suitable for being pushed to the user and may be one or more courses, in this embodiment of the present application, the recommended course refers to a course corresponding to the user's own level and a course in which the user is interested, which are determined by the server through analyzing teaching data of the audition course, and are not limited to the audition course. The payment information, which contains information on the total fee of the recommended course selected by the user, may be displayed in the form of a payment link through which the user can directly pay. After detecting that the user selects the recommended course, a selection instruction is generated, and the server transmits payment information of the recommended course to the user terminal in response to the selection instruction. After receiving a payment request of the user terminal for payment information, the server respectively displays payment success interfaces on the user terminal and the service terminal in the virtual classroom in response to the payment request. The payment request may be a request instruction generated after the user terminal detects a click operation on the payment button and detects that payment is completed.
For example, the following steps are carried out: referring to fig. 6 and 7, the payment information may be displayed in the form of a determination button 62, the recommended course display 61 displays the course selected by the user and the total fee of the selected course, and after the user clicks the course selected by the determination button 62 on the recommended course display 61, the recommended course display 61 in fig. 6 switches to a payment mode selection interface 71 in fig. 7, and the user can select one of the payment modes to complete the payment. After receiving a payment request from the user terminal for payment information, the server responds to the payment request, and displays the interfaces with successful payment on the user terminal and the service terminal in the network classroom, respectively, so that the user can see the interface with completed payment at the user terminal, and the staff can also know the completion of the course sales at the service terminal, please refer to a payment success interface 81 in fig. 8.
And when the voice data is determined not to contain the preset keywords and/or the corresponding semantics of the voice data is determined to be different or dissimilar to the preset semantics according to the semantic analysis algorithm, determining that the communication between the staff and the user is not finished, and continuously acquiring the voice data in the video communication between the service terminal and the user terminal.
S312, responding to the access request of at least one user terminal to the link in the service content data, adding the course corresponding to the access request into the schedule of the target user using the user terminal.
Generally, after a server receives an access request of a user terminal for linking in service content, the access request may include a plurality of classes ordered by the user terminal, and the class time is different, so that the classes ordered by the user terminal can be added to a schedule of a target user using the user terminal, and a user can conveniently check the class time of each class.
For example, the following steps are carried out: referring to fig. 9, if the user a selects three recommended courses, in the schedule of the user's courses, the date of the course a is displayed from 10/2019 to 12/2019/20, the period of the course is 18 to 19 o' clock per night, and the total time is 60 minutes; the lesson date of the course B is from 22 days in 10 months in 2019 to 22 days in 12 months in 2019, the lesson time period is 17 o 'clock to 17 o' clock per night, and the total time period is 30 minutes; the class C date is from 12/1/2019 to 20/2020/1, the class period is 11 o 'clock to 12 o' clock/half a day, and the total time is 90 minutes.
S313, sending the course reminding message to the target user based on the schedule.
Generally, according to a schedule of a target user, within a preset time before a class is recommended, a class reminding message is sent to the target user based on a communication account pre-bound by a user terminal, so as to remind the user to prepare to attend the class in advance, and thus, the class is prevented from being missed or the preparation before the class is insufficient. The preset time can be preset according to habits of users, or can be set by default by the server, and the communication account number can be WeChat, QQ, a mobile phone number and the like.
For example, the following steps are carried out: the communication account number pre-bound by the user terminal is a mobile phone number, the preset time can be set to be 10 minutes before the course starts, and a reminding short message is sent to the mobile phone number 10 minutes before the course starts, such as' classmate A, you! You have 10 minutes to leave the basic course for ordering, please prepare before class! Thanks! ".
When the scheme of the embodiment of the application is executed, after a server monitors a first instruction in a network classroom, at least one candidate service terminal in an online state is determined from a service terminal set, at least one service terminal is selected from the candidate service terminals based on a preset rule, the at least one service terminal is added into the network classroom, a video communication connection between at least one user terminal and the at least one service terminal is established, when the network classroom further comprises at least one teacher terminal, the connection between the at least one user terminal and the at least one teacher terminal is closed, the at least one teacher terminal is removed from the network classroom, teaching data corresponding to a course is obtained, an analysis result is obtained through analysis based on the teaching data, the analysis result is sent to the at least one service terminal and/or the at least one user terminal, and service content data is sent to the at least one user terminal, the service content data is matched with the analysis result, voice data in video communication between the service terminal and the user terminal is obtained, the voice data is identified, whether preset keywords are contained in the voice data or not is judged, and/or whether the corresponding semantics of the voice data are the same as or similar to the preset semantics or not is judged according to a semantic analysis algorithm; when the voice data is determined to contain the preset keywords and/or the corresponding semantics of the voice data is determined to be the same as or similar to the preset semantics according to the semantic analysis algorithm, the video communication connection between the service terminal and the user terminal is disconnected, the access request of at least one user terminal to the link in the service content data is responded, the course corresponding to the access request is added into the schedule of the target user using the user terminal, and the course reminding message is sent to the target user based on the schedule, so that the user can conveniently select the course suitable for the user, the staff and the user can establish timely communication, the communication experience of the user is enhanced, the better communication effect is achieved, and the user can be reminded of getting class on time.
The following are embodiments of the apparatus of the present application that may be used to perform embodiments of the method of the present application. For details which are not disclosed in the embodiments of the apparatus of the present application, reference is made to the embodiments of the method of the present application.
Referring to fig. 10, a schematic structural diagram of an online interactive control device according to an exemplary embodiment of the present application is shown. Hereinafter referred to as the apparatus 10, the apparatus 10 may be implemented as all or a portion of a terminal by software, hardware, or a combination of both. The apparatus 10 comprises a receiving module 1001, a processing module 1002, a connecting module 1003 and a transmitting module 1004.
A monitoring module 1001 configured to monitor a first instruction in a web classroom; wherein the first instruction represents the ending or stopping of a class in the network classroom, and the network classroom comprises at least one user terminal;
a processing module 1002, configured to add at least one service terminal to the network classroom, and establish a video communication connection between the at least one user terminal and the at least one service terminal;
a sending module 1003, configured to send service content data to the at least one user terminal; wherein the service content data is for display on an interface of the at least one user terminal.
Optionally, the apparatus 10 further comprises:
a first processing unit for closing a connection between the at least one user terminal and the at least one teacher terminal and removing the at least one teacher terminal from the network classroom when the network classroom further includes the at least one teacher terminal.
Optionally, the apparatus 10 further comprises:
a determining unit, configured to determine at least one candidate service terminal in an online state from a set of service terminals;
a selecting unit, configured to select the at least one service terminal from the candidate service terminals based on a preset rule.
Optionally, the apparatus 10 further comprises:
the first acquisition unit is used for acquiring teaching data corresponding to the course; wherein the teaching data comprises at least one of teaching audio data, teaching video data and courseware data;
and the first sending unit is used for analyzing based on the teaching data to obtain an analysis result and sending the analysis result to the at least one service terminal and/or the at least one user terminal.
Optionally, the apparatus 10 further comprises:
the second acquisition unit is used for acquiring voice data in video communication between the service terminal and the user terminal;
the second processing unit is used for identifying the voice data, judging whether the voice data contains preset keywords or not, and/or judging whether the semantics corresponding to the voice data are the same as or similar to the preset semantics or not according to a semantic analysis algorithm;
and the third processing unit is used for disconnecting the video communication connection between the service terminal and the user terminal when the voice data is determined to contain the preset keywords and/or the semantics corresponding to the voice data is determined to be the same as or similar to the preset semantics according to the semantic analysis algorithm.
Optionally, the apparatus 10 further comprises:
and the fourth processing unit is used for responding to an access request of the at least one user terminal for the link in the service content data, and adding the course corresponding to the access request into the schedule of a target user using the user terminal.
Optionally, the apparatus 10 further comprises:
and the second sending unit is used for sending the course reminding message to the target user based on the schedule.
It should be noted that, when the apparatus 10 provided in the foregoing embodiment executes the online interaction control method, only the division of the functional modules is illustrated, and in practical applications, the above functions may be distributed by different functional modules according to needs, that is, the internal structure of the device is divided into different functional modules, so as to complete all or part of the functions described above. In addition, the embodiments of the online interaction control method provided by the above embodiments belong to the same concept, and details of implementation processes are described in the embodiments of the method, which are not described herein again.
The above-mentioned serial numbers of the embodiments of the present application are merely for description and do not represent the merits of the embodiments.
An embodiment of the present application further provides a computer storage medium, where the computer storage medium may store a plurality of instructions, where the instructions are suitable for being loaded by a processor and executing the method steps in the embodiments shown in fig. 2 to 9, and a specific execution process may refer to specific descriptions of the embodiments shown in fig. 2 to 9, which are not described herein again.
The present application further provides a computer program product, which stores at least one instruction, and the at least one instruction is loaded and executed by the processor to implement the online interaction control method according to the above embodiments.
Fig. 11 is a schematic structural diagram of an online interaction control apparatus provided in an embodiment of the present application, which is hereinafter referred to as an apparatus 11 for short, where the apparatus 11 may be integrated in the foregoing server or terminal device, as shown in fig. 11, the apparatus includes: memory 1102, processor 1101, input device 1103, output device 1104, and communication interface.
The memory 1102 may be a separate physical unit, which may be connected to the processor 1101, the input device 1103, and the output device 1104 via a bus. The memory 1102, processor 1101, input device 1103, and output device 1104 may also be integrated, implemented in hardware, etc.
The memory 1102 is used to store a program implementing the above method embodiment, or various modules of the apparatus embodiment, which is called by the processor 1101 to perform the operations of the above method embodiment.
Input devices 1102 include, but are not limited to, a keyboard, a mouse, a touch panel, a camera, and a microphone; the output device includes, but is not limited to, a display screen.
Communication interfaces are used to send and receive various types of messages and include, but are not limited to, wireless interfaces or wired interfaces.
Alternatively, when part or all of the distributed task scheduling method of the above embodiments is implemented by software, the apparatus may also include only a processor. The memory for storing the program is located outside the device and the processor is connected to the memory by means of circuits/wires for reading and executing the program stored in the memory.
The processor may be a Central Processing Unit (CPU), a Network Processor (NP), or a combination of a CPU and an NP.
The processor may further include a hardware chip. The hardware chip may be an application-specific integrated circuit (ASIC), a Programmable Logic Device (PLD), or a combination thereof. The PLD may be a Complex Programmable Logic Device (CPLD), a field-programmable gate array (FPGA), a General Array Logic (GAL), or any combination thereof.
The memory may include volatile memory (volatile memory), such as random-access memory (RAM); the memory may also include a non-volatile memory (non-volatile memory), such as a flash memory (flash memory), a Hard Disk Drive (HDD) or a solid-state drive (SSD); the memory may also comprise a combination of memories of the kind described above.
Wherein the processor 1101 calls the program code in the memory 1102 for performing the following steps:
monitoring a first instruction in a network classroom; wherein the first instruction represents the ending or stopping of a class in the network classroom, and the network classroom comprises at least one user terminal;
adding at least one service terminal into the network classroom, and establishing a video communication connection between the at least one user terminal and the at least one service terminal;
and transmitting service content data to the at least one user terminal; wherein the service content data is for display on an interface of the at least one user terminal.
In one or more embodiments, processor 1101 is further configured to:
when the network classroom further includes at least one teacher terminal, closing a connection between the at least one user terminal and the at least one teacher terminal, and removing the at least one teacher terminal from the network classroom.
In one or more embodiments, processor 1101 is further configured to:
determining at least one candidate service terminal in an online state from a set of service terminals; and
selecting the at least one service terminal from the candidate service terminals based on a preset rule.
In one or more embodiments, processor 1101 is further configured to:
acquiring teaching data corresponding to the courses; wherein the teaching data comprises at least one of teaching audio data, teaching video data and courseware data;
and analyzing based on the teaching data to obtain an analysis result, and sending the analysis result to the at least one service terminal and/or the at least one user terminal.
In one or more embodiments, processor 1101 is further configured to:
acquiring voice data in video communication between the service terminal and the user terminal;
recognizing the voice data, judging whether the voice data contains preset keywords or not, and/or judging whether the semantics corresponding to the voice data are the same as or similar to the preset semantics or not according to a semantic analysis algorithm;
if so, disconnecting the video communication connection between the service terminal and the user terminal.
In one or more embodiments, processor 1101 is further configured to:
responding to an access request of the at least one user terminal for the link in the service content data, and adding the course corresponding to the access request into a schedule of a target user using the user terminal.
In one or more embodiments, processor 1101 is further configured to:
and sending a course reminding message to the target user based on the schedule.
The embodiment of the application also provides a computer storage medium, which stores a computer program, and the computer program is used for executing the online interaction control method provided by the embodiment.
The embodiment of the present application further provides a computer program product containing instructions, which when run on a computer, causes the computer to execute the online interaction control method provided by the above embodiment.
As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

Claims (10)

1. An online interaction control method, the method comprising:
monitoring a first instruction in a network classroom; wherein the first instruction represents the ending or stopping of a class in the network classroom, and the network classroom comprises at least one user terminal;
when the network classroom further comprises at least one teacher terminal, closing the connection between the at least one user terminal and the at least one teacher terminal based on the first instruction, removing the at least one teacher terminal from the network classroom, determining the type of each terminal according to the identity information logged in by each terminal, after identifying the identity information logged in by the service terminals, selecting at least one service terminal from all identified service terminals, adding the at least one service terminal into the network classroom, and establishing a video communication connection between the at least one user terminal and the at least one service terminal;
and transmitting service content data to the at least one user terminal; wherein the service content data is for display on an interface of the at least one user terminal;
the service content data refers to recommended course information generated by a server through analysis of teaching data generated in a network classroom and according to preset recommendation rules.
2. The method as claimed in claim 1, wherein before the adding of the at least one service terminal to the network classroom and the establishing of the video communication connection between the at least one user terminal and the at least one service terminal, the method further comprises:
determining at least one candidate service terminal in an online state from a set of service terminals; and
selecting the at least one service terminal from the candidate service terminals based on a preset rule.
3. The method of claim 1, further comprising:
acquiring teaching data corresponding to the courses; wherein the teaching data comprises at least one of teaching audio data, teaching video data and courseware data;
and analyzing based on the teaching data to obtain an analysis result, and sending the analysis result to the at least one service terminal and/or the at least one user terminal.
4. The method of claim 1, wherein the service content data matches the analysis result.
5. The method of claim 1, further comprising:
acquiring voice data in video communication between the service terminal and the user terminal;
recognizing the voice data, judging whether the voice data contains preset keywords or not, and/or judging whether the semantics corresponding to the voice data are the same as or similar to the preset semantics or not according to a semantic analysis algorithm;
if so, disconnecting the video communication connection between the service terminal and the user terminal.
6. The method according to any one of claims 1-5, further comprising:
responding to an access request of the at least one user terminal for the link in the service content data, and adding the course corresponding to the access request into a schedule of a target user using the user terminal.
7. The method of claim 6, further comprising:
and sending a course reminding message to the target user based on the schedule.
8. An online interactive control apparatus, the apparatus comprising:
the monitoring module is used for monitoring a first instruction in a network classroom; wherein the first instruction represents the ending or stopping of a class in the network classroom, and the network classroom comprises at least one user terminal;
a processing module, configured to, when the network classroom further includes at least one teacher terminal, close a connection between the at least one user terminal and the at least one teacher terminal based on the first instruction, remove the at least one teacher terminal from the network classroom, determine a type of each terminal according to identity information of each terminal login, after identifying the identity information of a service terminal login, select at least one service terminal from all identified service terminals, add the at least one service terminal to the network classroom, and establish a video communication connection between the at least one user terminal and the at least one service terminal;
a sending module, configured to send service content data to the at least one user terminal; wherein the service content data is for display on an interface of the at least one user terminal;
the service content data refers to recommended course information generated by a server through analysis of teaching data generated in a network classroom and according to preset recommendation rules.
9. A computer storage medium, characterized in that it stores a plurality of instructions adapted to be loaded by a processor and to carry out the method steps according to any one of claims 1 to 7.
10. An electronic device, comprising: a processor and a memory; wherein the memory stores a computer program adapted to be loaded by the processor and to perform the method steps of any of claims 1 to 7.
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