CN111402516A - Intelligent subway customer service terminal - Google Patents
Intelligent subway customer service terminal Download PDFInfo
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- CN111402516A CN111402516A CN202010120000.0A CN202010120000A CN111402516A CN 111402516 A CN111402516 A CN 111402516A CN 202010120000 A CN202010120000 A CN 202010120000A CN 111402516 A CN111402516 A CN 111402516A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/42—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for ticket printing or like apparatus, e.g. apparatus for dispensing of printed paper tickets or payment cards
Abstract
The invention discloses an intelligent subway customer service terminal. In order to solve the problems that the function utilization is not high, the space utilization rate is not high and special people are not cared for in the prior art, the interactive platform comprises a shell and an interactive platform arranged on the shell, wherein the interactive platform comprises a touch operation screen, a camera and a microphone; a primary remote video screen and speaker; a control system is arranged in the interior below the intelligent customer service terminal, and the interaction platform is electrically connected with the control system; the control system comprises a host, and a ticket service host, a video service host and a voice synthesis module which are respectively connected with the host, wherein the voice synthesis module is connected with a loudspeaker, the service host is arranged at the bottom in the intelligent customer service terminal, and the ticket service host is arranged above the service host through a support; the video service host is arranged below the side panel in the intelligent customer service terminal. The intelligent customer service terminal is in a modular design, so that the space utilization and function utilization rate are improved; and voice interaction is used, so that convenience is provided for special people.
Description
Technical Field
The invention relates to the field of intelligent customer service, in particular to an intelligent subway customer service terminal.
Background
In recent years, intelligent customer service terminals have been gradually applied in developed cities, and the main technologies include high and new technologies such as intelligent IC cards, sensors, radio frequency and the like. The application of the intelligent customer service terminal in the subway system effectively improves the efficiency of manual customer service problem handling, can not only replace manual work to complete customer service work, but also greatly reduce the labor cost of enterprises, can efficiently handle a large number of problems with high repeatability and high standard degree, and realizes the intellectualization and automation for handling various problems. However, the existing intelligent customer service terminal has low function utilization rate, and one intelligent customer service terminal has incomplete service function, for example, transaction-related services and information query services are not always considered at the same time. When multiple functions are considered, the product is inconvenient to arrange, and the space utilization rate is not high. And is generally suitable for common people and special people, such as blind people, and still has operational difficulty.
For example, a "city subway traffic passenger intelligent information service system" disclosed in chinese patent literature, whose publication number "CN 202331654U", is based on the traffic information service mode of a subway intelligent terminal and a mobile phone mobile terminal, a subway public trip information service system terminal is constructed, a terminal main body is provided with a display screen, a signal receiving pin, a printing ticket gate, a station display frame, and a touch key, and a passenger touches the touch key or swipes a card, so that the system connects to the internet through a 3G signal and sends the information to a passenger mobile phone through an information service desk in a short message form, or pushes the information to a passenger mobile phone client, and realizes the function of binding the passenger mobile phone number by reading the ID information of a traffic IC card, and realizes the information service intelligently and quickly, so as to achieve convenient mobile phone operation anytime and anywhere. The intelligent customer service business of the system is not comprehensive, the function utilization rate is not high, and the system cannot provide high-quality service for special people such as blind people.
Disclosure of Invention
The invention mainly solves the problems of low function utilization and low space utilization rate of the intelligent customer service terminal in the prior art; the utility model provides a subway intelligence customer service terminal enriches current intelligent customer service terminal's function, improves the utilization ratio of function, and guarantees the rationality that the product was arranged, guarantees space utilization.
The invention also solves the problem that the intelligent customer service terminal in the prior art cannot provide high-quality service for special people, and provides the subway intelligent customer service terminal which can provide high-quality convenient customer service for special people such as blind people.
The technical problem of the invention is mainly solved by the following technical scheme:
the interactive platform comprises an outer shell and an interactive platform arranged on the outer shell, wherein the interactive platform comprises an input unit and an output unit, and an input module comprises a touch operation screen, a camera and a microphone; the output unit comprises a remote video screen and a loudspeaker; a control system is arranged in the interior below the intelligent customer service terminal, and the interaction platform is electrically connected with the control system; the control system comprises a host, and a ticket service host, a video service host and a voice synthesis module which are respectively connected with the host, wherein the voice synthesis module is connected with a loudspeaker, the service host is arranged at the bottom in the intelligent customer service terminal, and the ticket service host is arranged above the service host through a support; the video service host is arranged below the side panel in the intelligent customer service terminal, and the power supply module is arranged below the other side panel in the intelligent customer service terminal.
The hardware module of the control system of the intelligent customer service terminal is arranged inside, the front shell is opened, the replacement and arrangement operation can be carried out, and the hardware module arrangement is convenient. The intelligent customer service terminal is connected with the ticket service host, the business host and the video service host through the host as a middle control module respectively, functions of the intelligent customer service terminal are modularized, the ticket service host is in charge of ticket purchasing and card ticket recharging business, the video service host controls remote conversation between a user and manual customer service, and the business host conducts intelligent line inquiry and other information services. The intelligent customer service terminal is modularized in function, so that the whole intelligent customer service terminal is divided into parts and grouped again, the modularized design is used, the space utilization rate and the function utilization rate are improved, the high labor cost is achieved, and the personnel selection cost of an enterprise is reduced. The voice synthesis module can enable the original text content to be broadcasted in a voice mode, and is low in convenience and culture degree, and even for the old or the blind to inquire information. Convenient service is provided for special people.
Preferably, the cameras comprise a face brushing payment camera, a video talkback camera and a voice recognition camera capable of automatically adjusting angles; the face-brushing payment camera and the video intercommunication camera are respectively arranged on two sides of the voice recognition camera. The face brushing payment camera is used for face brushing payment when a client pays; the video talkback camera provides video service when a client and a manual customer service video call; the voice recognition camera adjusts the position of the camera according to voice content, is convenient to adapt to users with different heights and special crowds who cannot find the position of the camera, such as blind people, adapts to the position of the user through the camera, and improves the use experience of the user.
Preferably, the outer casing comprises a front panel, an inclined panel, a back panel, two side panels and a bottom panel; the bottom end of the inclined panel is connected with the top end of the front panel, and the top end of the inclined panel is connected with the top end of the back panel; the interaction platform is arranged on the inclined panel. Set up the tilt panel, interactive platform sets up on the tilt panel, can enough reduce intelligent customer service terminal's volume, can make things convenient for adult's operation again, and interactive platform's height is in the height that general adult lifted the forearm when standing, accords with ergonomic, and the reinforcing user uses experience.
Preferably, the input unit comprises a touch operation screen, a scanning area, a camera, a microphone, a card non-receiving area and a paper money receiving port; the paper money receiving port is arranged at the lower end of one side of the inclined panel, the paper money receiving port is inwards connected with a paper money box, and the non-card receiving and reading area is arranged above the paper money receiving port; the touch operation screen is arranged above the non-card receiving area, and a camera is arranged above the touch operation screen; the microphone is arranged above the camera; each element in the input unit is connected with a host computer, and the host computer is arranged above the money box; the ticket host, the business host and the video service host are respectively connected with the output unit. Receiving cash when the recharging service is used through the paper money receiving port, acquiring the amount of money and sending the amount of money to the host; the non-card receiving area is used for acquiring the information of the user card ticket and providing basic information for the business service; the microphone and the camera provide voice and video input when communicating with the manual customer service video; the scanning area is used for scanning the two-dimensional code of the user, and the two-dimensional code comprises a payment code of the user or a two-dimensional code of an electronic subway card; the touch operation screen is convenient for the operation of a client and is more intelligent. According to the scheme, the functional modules are enriched in the limited space, the functions of the intelligent customer service terminal can be enriched, the hardware modules can be arranged reasonably, and the space utilization rate and the function utilization rate are improved.
Preferably, the output unit comprises a remote video screen, a loudspeaker, a bar and an apology letter outlet; the apology letter outlet is arranged at the lower end of the other side of the inclined panel, the letter inlet is arranged above the apology letter outlet, and the letter inlet is internally connected with a printer; the scanning area is arranged between the non-card reading area and the credential port; the bottom end of the remote video screen is connected with the top end of the inclined panel, and the remote video screen is parallel to the front panel; the loudspeakers are respectively arranged at two sides of the remote video screen. When the intelligent customer service terminal cannot solve the problem of the customer, the remote video screen and the loudspeaker carry out video call with the artificial customer service, and the problem of the customer is solved through the video call; the position setting of remote video screen accords with the height when people talk, improves user's use experience. The remote video screen displays the image of the artificial customer service or operation prompt or advertisement, so that a user can conveniently communicate with the artificial customer service or follow the prompt operation while operating on the touch operation screen; the operation is more convenient, and convenience is provided for the client of the first operation.
Preferably, the ticket business host is electrically connected with the printer; the video service host is respectively connected with a remote video screen and a loudspeaker; and the service host is connected with the touch operation screen. The ticket service host is in charge of the charging service of ticket purchasing and card ticket, the video service host controls the remote conversation between the user and the manual customer service, and the service host carries out intelligent line inquiry and other information services. Each host is connected with the corresponding output unit, so that the whole intelligent customer service terminal is divided into parts to be regrouped, a modular design is used, the space utilization rate and the function utilization rate are improved, the high labor cost is realized, and the personnel cost of enterprises is reduced.
Preferably, the intelligent customer service terminal further comprises a router, the router is connected with the host, the router is arranged on a side panel in the intelligent customer service terminal, and the router is arranged above the video service host. The router is connected with other terminals, and the other terminals comprise databases. The content information of the terminal can be updated in real time conveniently.
The invention has the beneficial effects that:
1. the intelligent customer service terminal is modularized, so that the whole intelligent customer service terminal is divided into parts and grouped again, the modularized design is used, the space utilization rate and the function utilization rate are improved, and the personnel selection cost of an enterprise is reduced.
2. The voice synthesis module enables original text content to be broadcasted in a voice mode, and convenient service is provided for special people.
3. The voice synthesis module enables original text content to be broadcasted in a voice mode, and convenient service is provided for special people.
4. The customer carries out business operation on the touch operation screen, communicates with a manual customer service or displays operation prompts through the remote video screen, and the use experience of the customer is improved.
Drawings
Fig. 1 is a block diagram of an intelligent customer service terminal of the present invention.
Fig. 2 is a diagram of the internal hardware module of an intelligent customer service terminal according to the present invention.
In the figure, 1, a host, 2, a ticket host, 3, a business host, 4, a video service host, 5, a power module, 6, a touch operation screen, 7, a scanning area, 8, a camera, 81, a face brushing payment camera, 82, a voice recognition camera, 83, a video talkback camera, 9, a microphone, 10, a non-card reading area, 11, a paper currency receiving opening, 12, a cash box, 13, a remote video screen, 14, a loudspeaker, 15, a bill opening, 16, an apology letter outlet, 17, a printer, 18, a router, 19, a handle and 20 are arranged in sequence.
Detailed Description
The technical scheme of the invention is further specifically described by the following embodiments and the accompanying drawings.
Example (b):
a subway intelligent customer service terminal, as shown in figure 1,
including the shell with set up the mutual platform on the shell, the shell includes positive panel, slope panel, backplate, two side panels and bottom panel. The bottom end of the inclined panel is connected with the top end of the front panel, and the top end of the inclined panel is connected with the top end of the back panel. Two side panels are connected with positive panel, slope panel, backplate and bottom surface board respectively, all are provided with handle 19 on two side panels.
Set up the tilt panel, interactive platform sets up on the tilt panel, can enough reduce intelligent customer service terminal's volume, can make things convenient for adult's operation again, and interactive platform's height is in the height that general adult lifted the forearm when standing, accords with ergonomic, and the reinforcing user uses experience.
As shown in fig. 2, a control system is arranged inside the lower part of the intelligent customer service terminal, and the interactive platform is electrically connected with the control system. The hardware module of the control system of the intelligent customer service terminal is arranged inside, the front panel is hinged with the panel on the right side in the figure, the front panel can be opened to replace the arrangement operation, and the hardware module is convenient to arrange.
The control system comprises a host 1, and a ticket service host 2, a service host 3 and a video service host 4 which are respectively connected with the host 1. The business host 3 is arranged at the bottom in the intelligent customer service terminal, and the ticket host 2 is arranged above the business host 3 through a support; the video service host 4 is arranged below a side panel in the intelligent customer service terminal, namely below a left side panel in the figure; and a power supply module 5 is arranged below the other side panel in the intelligent customer service terminal, namely below the right side panel in the figure.
The host 1 is used as a middle control module and is respectively connected with the ticket service host 2, the service host 3 and the video service host 4, the functions of the intelligent customer service terminal are modularized, the ticket service host 2 is in charge of the charging service of ticket purchasing and card ticket, the video service host 4 controls the remote conversation between the user and the manual customer service, and the service host 3 performs intelligent line inquiry and other information services.
The intelligent customer service terminal is modularized in function, so that the whole intelligent customer service terminal is divided into parts and grouped again, the modularized design is used, the space utilization rate and the function utilization rate are improved, the high labor cost is achieved, and the personnel selection cost of an enterprise is reduced.
As shown in fig. 1, the interactive platform is disposed on a tilt panel. The interactive platform comprises an input unit and an output unit. All elements in the input unit are connected with the host 1, and the ticket host 2, the business host 3 and the video service host 4 are respectively connected with the output unit.
The input unit comprises a touch operation screen 6, a scanning area 7, a camera 8, a microphone 9, a card non-receiving area 10 and a bill receiving port 11.
The bill receiving slot 11 is disposed at the lower end of one side of the inclined panel, i.e., the lower right corner of the inclined plane in the figure, as shown in fig. 2, the bill receiving slot 11 is connected with a bill box 12 inward, and the main machine is disposed above the bill box. The cash when the recharging service is used is received through the paper money receiving opening 11, is stored in the paper money box 12, and obtains the amount of money and sends the amount of money to the host machine 1.
As shown in fig. 1, the card-receiving non-read area 10 is provided above the bill receiving slot 11. The card non-receiving reading area 10 is used for obtaining the information of the user card ticket and providing basic information for the business service.
The touch operation screen 6 is arranged above the non-card receiving area 10, namely in the middle of the inclined plane, and the touch operation screen 6 is convenient for a customer to operate and is more intelligent.
A camera 8 is arranged above the touch operation screen 6, and a microphone 9 is arranged above the camera 8. The microphone 9 and camera 8 provide voice and video input when communicating with the human customer service video.
The camera 8 comprises a face brushing payment camera 81, a voice recognition camera 82 and a video talkback camera 83 which are transversely arranged in sequence. The face-brushing payment camera 81 and the video intercom camera 83 are respectively disposed on both sides of the voice recognition camera 82. The face brushing payment camera 81 is used for face brushing payment when a client pays; the video intercom camera 83 provides video service when the customer and the manual customer service video call; the position of the camera is adjusted by the voice recognition camera 82 according to voice content, so that the device is convenient to adapt to users with different heights, and the use experience of the users is improved. The voice recognition camera 82 is also capable of automatically adjusting the orientation based on the user's position in the captured image, and if the user is on the right side of the captured image, the voice recognition camera is automatically shifted to the right. The camera is adapted to different positions of a user, convenient service is provided for special people such as blind people, and user experience is improved.
The output unit comprises a remote video screen 13, a speaker 14, a voucher 15 and an apology letter outlet 16.
An apology letter outlet 16 is arranged at the lower end of the other side of the inclined panel, namely the lower left corner of the inclined platform in the figure, and a certificate 15 is arranged above the apology letter outlet 16, as shown in fig. 2, and a printer 17 is connected inwards through the certificate 15 and the apology letter outlet 16.
The scanning zone 7 is arranged between the non-card receiving zone 10 and the credential opening 15. The scanning area 7 is used for scanning the two-dimensional code of the user, and the two-dimensional code comprises a payment code of the user or a two-dimensional code of an electronic subway card.
The bottom end of the program video screen 13 is connected with the top end of the inclined panel, and the remote video screen 13 is parallel to the front panel; the speakers 14 are respectively provided on both sides of the remote video screen 13. When the intelligent customer service terminal cannot solve the problem of the customer, the remote video screen 13 and the loudspeaker 14 carry out video call with the artificial customer service, and the problem of the customer is solved through the video call. The position of the remote video screen 13 is set to be in accordance with the height of people during conversation, and the use experience of a user is improved.
The remote video screen 13 displays the image of the artificial customer service or operation prompt or advertisement, so that the user can conveniently communicate with the artificial customer service or follow the prompt operation while operating on the touch operation screen 6; the operation is more convenient, and convenience is provided for the first time operation or customers unfamiliar with the process.
The modularized hardware distribution enriches the function modules in a limited space, can enrich the functions of the intelligent customer service terminal, can also enable the hardware modules to be reasonably arranged, and improves the space utilization rate and the function utilization rate.
The ticket host 2 is electrically connected with the printer 17; the video service host 4 is electrically connected with a remote video screen 13 and a loudspeaker 14 respectively; the service host 3 is electrically connected with the touch operation screen 6.
The ticket host 2 is responsible for the recharging business of ticket purchasing and card tickets; when the intelligent customer service terminal cannot solve the user problem, the video service host 4 enables the user to remotely talk with the manual customer service; the service host 3 performs intelligent routing queries and other information services. Each host is connected with the corresponding output unit, so that the whole intelligent customer service terminal is divided into parts to be regrouped, a modular design is used, the space utilization rate and the function utilization rate are improved, the high labor cost is realized, and the personnel cost of enterprises is reduced.
The intelligent customer service terminal further comprises a router 18, the router 18 is connected with the host 1, the router 18 is arranged on a side panel in the intelligent customer service terminal, namely a left side panel in the figure, and the router 18 is arranged above the video service host 4. The router 18 is connected to other terminals, including databases. The content information of the terminal can be updated in real time conveniently.
The back panel is provided with a fan 20 for dissipating heat from the inside of the intelligent customer service terminal.
The host 1 is also connected with a voice synthesis module, and the voice synthesis module is connected with a loudspeaker 14. The voice synthesis module can enable the original text content to be broadcasted in a voice mode, and is low in convenience and culture degree, and even for the old or the blind to inquire information. Convenient service is provided for special people.
The user selects the service on the touch operation screen or through voice, and the operation comprises the following processes:
m1, preparatory phase, device self test or first start test.
M2, the user arrives at the intelligent customer service terminal area and selects the intelligent customer service terminal.
M3, selecting the service needed to be transacted by the user, and jumping to the step M4a if the service is selected to be recharged; if the ticket card updating service is selected, jumping to the step M4 b; if the route inquiry service is selected, the process goes to step M4c, and if the information inquiry service is selected, the process goes to step M4 d.
M4a, placing a ticket card in the card non-receiving area by the user, displaying balance on a screen and selecting a recharging amount option;
m5a, selecting the recharge amount to recharge, and paying by swiping a bank card, scanning a two-dimensional code or swiping a face and the like;
m6a, completing recharging and taking the ticket card away;
m7a, screen returns to home interface.
M4b, placing a ticket card in the non-card-receiving reader area by a user, automatically detecting an item to be updated by the intelligent customer service terminal, and displaying the item to be updated on a screen;
m5b, user confirms and updates the item;
m6b, finishing updating and taking the ticket card;
m7b, screen returns to home interface.
M4c, the user realizes the route consultation service including first and last bus time, riding needs and knowledge with the intelligent customer service terminal through equipment such as a microphone, a camera and voice of the intelligent customer service terminal;
m5c, the route consultation service is completed, and the screen returns to the main interface.
M4d, the user realizes the information inquiry service with the intelligent customer service terminal through equipment such as microphone, camera, pronunciation, the passenger's voice information inquiry content includes following 4 points:
1) and inquiring how to purchase the contents of one-way tickets, one-day tickets, three-day tickets and the like, wherein if the passenger confirms that the screen for inquiring the contents can directly jump to a subsequent updating item.
2) Asking how to complete the single-way ticket and transportation card update recharge.
3) The navigation function in the station, the road map beside each exit, the inquiry of nearby bus lines and the navigation of the surrounding important scenic spots.
4) The passenger inquires the destination path inquiry and automatically prompts the passenger to purchase the ticket.
M5d, the information inquiry service is finished, and the screen returns to the main interface.
The intelligent customer service terminal can realize inquiry interaction between a person and the robot, is provided with an intelligent voice knowledge base, and can automatically enumerate the problem service which the passenger may need to inquire after the passenger speaks the keywords, so that the passenger can select the problem service. Possess the soft button of seeking help, the passenger can initiate with customer service personnel's video conversation function through the soft button, and customer service personnel accessible hand-held type PAD helps the passenger to help the long-range assistance to accomplish and update class operation.
If the user has interrupted the operation flow within a predetermined time, for example, within 3 minutes, or does not complete the selected service, the screen jumps to the main interface, and the step M3 is re-entered.
The invention realizes that the intelligent customer service terminal equipment replaces the manual customer service, thereby being capable of efficiently processing the problems of large quantity of repetition degrees and high standard degree; for the problems of inconvenience in product arrangement, function repeatability, low space utilization rate and low function utilization rate, the intelligent customer service terminal is divided into parts and grouped again, and the space utilization rate and the function utilization rate are improved by using a modular design. The subway side only needs to increase intelligent customer service terminal equipment to provide self demand with the supplier and set up the corpus and advanced data analysis can solve, can reduce the personnel selection cost of enterprise, need not use a large amount of manpower and materials financial resources to go on customizing again or even tender. And through voice recognition operation and control, the interaction between people and intelligent customer service can be facilitated, and convenient and high-quality service is provided for special people such as blind people.
Claims (7)
1. The intelligent subway customer service terminal comprises a shell and an interaction platform arranged on the shell, and is characterized in that the interaction platform comprises an input unit and an output unit, and the input module comprises a touch operation screen (6), a camera (8) and a microphone (9); the output unit comprises a remote video screen (13) and a loudspeaker (14); a control system is arranged in the interior below the intelligent customer service terminal, and the interaction platform is electrically connected with the control system; the control system comprises a host (1), and a ticket service host (2), a service host (3), a video service host (4) and a voice synthesis module which are respectively connected with the host (1), wherein the voice synthesis module is connected with a loudspeaker (14), the service host (3) is arranged at the bottom in the intelligent customer service terminal, and the ticket service host (2) is arranged above the service host (3) through a support; the video service host (4) is arranged below a side panel in the intelligent customer service terminal, and the power supply module (5) is arranged below the other side panel in the intelligent customer service terminal.
2. The intelligent subway customer service terminal as claimed in claim 1, wherein said camera (8) comprises a face-brushing payment camera (81), a video talkback camera (83) and a self-angle-adjustable voice recognition camera (82); the face-brushing payment camera (81) and the video talkback camera (83) are respectively arranged on two sides of the voice recognition camera (82).
3. The intelligent subway customer service terminal as claimed in claim 1, wherein said housing comprises a front panel, a tilt panel, a back panel, two side panels and a bottom panel; the bottom end of the inclined panel is connected with the top end of the front panel, and the top end of the inclined panel is connected with the top end of the back panel; the interaction platform is arranged on the inclined panel.
4. The intelligent subway customer service terminal as claimed in claim 3, wherein said input unit comprises touch operation screen (6), scanning area (7), camera (8), microphone (9), card non-receiving area (10) and bill receiving port (11); the paper money receiving port (11) is arranged at the lower end of one side of the inclined panel, the paper money receiving port (11) is connected with a paper money box (12) inwards, and the non-card receiving reading area (10) is arranged above the paper money receiving port (11); the touch operation screen (6) is arranged above the non-card receiving area (10), and a camera (8) is arranged above the touch operation screen (6); the microphone (9) is arranged above the camera (8); each element in the input unit is connected with a host (1), and the host (1) is arranged above the cash box (12); the ticket host (2), the business host (3) and the video service host (4) are respectively connected with the output unit.
5. The intelligent subway service terminal as claimed in claim 3, wherein said output unit comprises a remote video screen (13), a speaker (14), a letter of thumb (15) and an apology letter outlet (16); the apology letter outlet (16) is arranged at the lower end of the other side of the inclined panel, the check opening (15) is arranged above the apology letter outlet (16), and the check opening (16) is internally connected with a printer (17); the scanning area (7) is arranged between the non-card reading area (10) and the credential opening (15); the bottom end of the remote video screen (13) is connected with the top end of the inclined panel, and the remote video screen (13) is parallel to the front panel; the loudspeakers (14) are respectively arranged on two sides of the remote video screen (13).
6. A subway intelligent customer service terminal as claimed in claim 5, wherein said ticket service host (2) is electrically connected with printer (17); the video service host (4) is respectively connected with a remote video screen (13) and a loudspeaker (14); and the service host (3) is connected with the touch operation screen (6).
7. A subway intelligent customer service terminal as claimed in claim 3, wherein said intelligent customer service terminal further comprises a router (18), said router (18) is connected to said host (1), said router (18) is disposed on the side panel of said intelligent customer service terminal, said router (18) is disposed above said video service host (4).
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| CN202010120000.0A CN111402516A (en) | 2020-02-26 | 2020-02-26 | Intelligent subway customer service terminal |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202010120000.0A CN111402516A (en) | 2020-02-26 | 2020-02-26 | Intelligent subway customer service terminal |
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| CN111402516A true CN111402516A (en) | 2020-07-10 |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113610995A (en) * | 2021-08-16 | 2021-11-05 | 广州广电运通金融电子股份有限公司 | Intelligent customer service center based on rail transit integration |
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| CN113610995A (en) * | 2021-08-16 | 2021-11-05 | 广州广电运通金融电子股份有限公司 | Intelligent customer service center based on rail transit integration |
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