CN111371584A - Equipment fault processing method, management equipment and home gateway equipment - Google Patents
Equipment fault processing method, management equipment and home gateway equipment Download PDFInfo
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- CN111371584A CN111371584A CN201811604903.5A CN201811604903A CN111371584A CN 111371584 A CN111371584 A CN 111371584A CN 201811604903 A CN201811604903 A CN 201811604903A CN 111371584 A CN111371584 A CN 111371584A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
- H04L41/0663—Performing the actions predefined by failover planning, e.g. switching to standby network elements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/283—Processing of data at an internetworking point of a home automation network
- H04L12/2834—Switching of information between an external network and a home network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
- H04L41/0668—Management of faults, events, alarms or notifications using network fault recovery by dynamic selection of recovery network elements, e.g. replacement by the most appropriate element after failure
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0677—Localisation of faults
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/069—Management of faults, events, alarms or notifications using logs of notifications; Post-processing of notifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W48/00—Access restriction; Network selection; Access point selection
- H04W48/08—Access restriction or access information delivery, e.g. discovery data delivery
- H04W48/10—Access restriction or access information delivery, e.g. discovery data delivery using broadcasted information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W84/00—Network topologies
- H04W84/02—Hierarchically pre-organised networks, e.g. paging networks, cellular networks, WLAN [Wireless Local Area Network] or WLL [Wireless Local Loop]
- H04W84/10—Small scale networks; Flat hierarchical networks
- H04W84/12—WLAN [Wireless Local Area Networks]
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Abstract
The application relates to a device failure processing method, a management device, a home gateway device and a computer readable storage medium, wherein the device failure processing method comprises the following steps: sending a detection message to the home gateway equipment according to a preset period to detect whether the home gateway equipment is out of control; according to the result that the home gateway equipment is out of control, controlling the backup node to start a first wireless local area network interface so that the home gateway equipment can communicate with the management equipment through an uplink of the backup node; receiving fault information sent by home gateway equipment; and according to the fault solving strategy corresponding to the fault information, carrying out fault elimination. The method for processing the equipment fault can automatically associate the household gateway equipment with the fault to the backup node, and provide a temporary network communication channel for the household gateway equipment through the backup node, thereby recovering the communication between the household gateway equipment and the management equipment and the upper network and timely and efficiently completing the work of relieving the fault.
Description
Technical Field
The present application relates to the field of communications technologies, and in particular, to a method for processing a device fault, a management device, a home gateway device, and a computer-readable storage medium.
Background
With the development of the internet, almost every home is installed with a broadband network, which is inseparable from our daily lives. In the current technical stage, home gateway type devices are still one of the important devices for carrying home broadband services even for a long time in the foreseeable future.
The home gateway device has evolved from the earliest home modem, and has undergone the development and evolution of xdsl (x digital subscriber line) technology, and especially with the popularization of ethernet and fiber technology in recent years, several major device categories have gradually formed: xDSL terminals, ethernet upstream terminals, fiber upstream terminals, etc. Although the device types are different, the home gateway device has common characteristics in both practical application and networking. For example, all the devices are placed in the user's home for use, and the uplinks depending on different media are connected with the office management device of the operator and managed and controlled by the office management device.
As shown in fig. 1, in the current network application, if the intermediate link between the switch B and the switch a fails, the home gateway device of the user is out of the control of the central office management device, and a gateway offline state is formed. In an actual network, failures causing the home gateway device to break away from the control of the office management device are mainly classified into two categories: firstly, removing a pipe from a hardware cause, wherein the hardware cause comprises cable damage, uplink interface damage, optical module damage and the like; the faults are mainly solved by means of construction, and the methods comprise device replacement, damaged line repair and the like. Secondly, the software/configuration reason is out of control, and mainly comprises reasons such as software version bug and configuration issuing error; the reason is also the main reason of the large-scale unmanaged failure of the home gateway in the current network service, and the harm and the influence are generally serious.
For the managed faults caused by software/configuration reasons, the main solution at present is to rely on engineering service personnel to visit the home of each user. Logging in the device from a Local Area Network (LAN) side of the gateway device, and performing troubleshooting and service recovery by using means of version file upgrading/rollback, configuration file modification and the like. The efficiency of handling faults is very low, a large amount of manpower input is consumed, the cost is very high, meanwhile, a large amount of user services are interrupted for a long time, and irreparable loss is caused to operators.
Disclosure of Invention
In order to solve the technical problem or at least partially solve the technical problem, embodiments of the present invention provide a device failure processing method, a management device, a home gateway device, and a computer-readable storage medium.
In a first aspect, the present invention provides a method for processing an equipment fault, which is applicable to a management device, and the method includes: sending a detection message to the home gateway equipment according to a preset period to detect whether the home gateway equipment is out of control; according to the result that the home gateway equipment is out of control, controlling the backup node to start a first wireless local area network interface so that the home gateway equipment can communicate with the management equipment through an uplink of the backup node; receiving fault information sent by home gateway equipment; and according to the fault solving strategy corresponding to the fault information, carrying out fault elimination.
Optionally, after the step of receiving the failure information sent by the home gateway device, the method further includes: receiving an identification information list of the home gateway equipment sent by a backup node; and identifying fault reasons in the fault information, and classifying the home gateway equipment in the identification information list according to the same fault reasons.
Optionally, based on a result of the home gateway device recovery control, a move-out instruction is sent to the backup node, so that the backup node moves out the identification information corresponding to the home gateway device in the move-out instruction from the identification information list.
Optionally, all home gateway devices in the identification information list corresponding to any backup node are removed, and a closing instruction is sent to the backup node, so that the backup node closes the first wireless local area network interface according to the closing instruction.
In a second aspect, the present invention provides a method for processing a device failure, which is applicable to a home gateway device, and the method includes: sending a detection message to the management equipment according to a preset period to detect whether the management equipment is separated from the control; according to the result of the separation from the control of the management equipment, a second wireless local area network interface is started, a beacon signal of a backup node is searched to be associated with the first wireless local area network interface, and the first wireless local area network interface is communicated with the management equipment through an uplink of the backup node; and sending the fault information to the management equipment so that the management equipment can remove the fault according to the fault reason.
Compared with the prior art, the method for processing the equipment fault can restore and manage the communication between the equipment and the upper network by automatically associating the home gateway equipment with the backup node when the fault occurs, avoids causing user service interruption, greatly reduces the perception of the fault by a user, improves the user experience, and closes the second wireless local area network interface in time after the communication is restored, thereby reducing unnecessary power consumption and saving resources.
In a third aspect, the present invention provides a management device, including: a memory for storing a computer program; a processor for executing a computer program to implement: sending a detection message to the home gateway equipment according to a preset period to detect whether the home gateway equipment is out of control; according to the result that the home gateway equipment is out of control, controlling the backup node to start a first wireless local area network interface so that the home gateway equipment can communicate with the management equipment through an uplink of the backup node; receiving fault information sent by home gateway equipment; and calling a corresponding fault solving strategy according to the fault information to remove the fault.
In a fourth aspect, the present invention provides a home gateway device, including: a memory for storing a computer program; a processor for executing a computer program to implement: sending a detection message to the management equipment according to a preset period to detect whether the management equipment is separated from the control; according to the result of the control of the disconnection management equipment, starting a second wireless local area network interface, and searching a beacon signal of the backup node; associating a first wireless local area network interface based on the condition that the beacon signal is consistent with a preset beacon signal corresponding to a preset backup node, and communicating with the management equipment through an uplink of the backup node; sending the fault reason and the equipment position to the management equipment so that the management equipment can remove the fault according to the fault reason; and based on the detection message recovery response, closing the second wireless local area network interface.
In a fifth aspect, the present invention provides a computer-readable storage medium, on which a computer program is stored, wherein the computer program, when executed by a processor, implements a method for handling a device fault according to any one of the above technical solutions. Therefore, the method for processing the equipment fault has all the beneficial effects of any one technical scheme.
Compared with the prior art, the method for processing the equipment fault provided by the invention has the advantages that the corresponding backup node is activated, so that the home gateway equipment can normally communicate with the management equipment by utilizing the uplink of the backup node, meanwhile, the fault reason sent by the home gateway equipment is received, the corresponding fault solving strategy is automatically called according to the fault reason, different fault reasons of the home gateway equipment are solved, and the communication between the home gateway equipment and the management equipment is recovered.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description, serve to explain the principles of the invention.
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without inventive exercise.
Fig. 1 is a networking diagram of a home gateway device entering an offline state in the related art;
fig. 2 is a schematic flowchart of an access method of a backup node according to an embodiment of the present invention;
fig. 3 is a flowchart illustrating a method for processing a device fault of a management device according to a first embodiment of the present invention;
fig. 4 is a flowchart illustrating a method for handling a device failure of a management device according to a second embodiment of the present invention;
fig. 5 is a flowchart illustrating a method for processing a device failure of a home gateway device according to an embodiment of the present invention;
fig. 6 is a system block diagram of a terminal device according to an embodiment of the present invention;
FIG. 7 is a system block diagram of a management device according to an embodiment of the present invention;
fig. 8 is a system block diagram of a home gateway device according to an embodiment of the present invention;
fig. 9 is a flowchart illustrating a method for processing a device failure of an entity backup node according to a first embodiment of the present invention;
fig. 10 is a schematic diagram illustrating the establishment of a temporary network channel in a method for processing a device failure of an entity backup node according to a first embodiment of the present invention;
fig. 11 is a flowchart illustrating a method for processing a device failure of a virtual backup node according to a second embodiment of the present invention;
fig. 12 is a schematic diagram illustrating the establishment of a temporary network channel in a method for processing a device failure of a virtual backup node according to a second embodiment of the present invention;
fig. 13 is a schematic diagram of resolving a fault in the method for processing the device fault according to the first embodiment of the present invention;
FIG. 14 is a functional logic state diagram of a management device according to an embodiment of the present invention;
fig. 15 is a functional logic state diagram of a home gateway device according to an embodiment of the present invention;
fig. 16 is a networking diagram of an entity backup node according to a first embodiment of the present invention;
fig. 17 is a networking diagram of a virtual backup node according to a second embodiment of the present invention;
fig. 18 is a schematic diagram of resolving a fault in a method for processing a device fault according to a second embodiment of the present invention;
fig. 19 is a schematic diagram illustrating that each device recovers normal operation in the method for processing the device failure according to the second embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
A first aspect of the present invention provides an access method for a backup node, and fig. 2 shows a flowchart of the access method for the backup node provided in the embodiment of the present invention. As shown in fig. 2, the method includes:
102, receiving a starting signal sent by a management device, and starting a first wireless local area network interface;
The access method for the backup node provided in this embodiment enters an active state by receiving a start signal sent by the management device, starts the first wireless lan interface, and at this time, the first wireless lan interface operates in a server mode and starts to broadcast a beacon signal to the surroundings, so that the home gateway device associates with the first wireless lan interface according to the beacon signal, and after the association is successful, the home gateway device immediately becomes a wireless client of the backup node, and establishes communication between the home gateway device and the management device through an independent uplink of the backup node. By the access method of the backup node provided by the embodiment, the home gateway device with the fault can be automatically associated to the backup node, and a temporary network communication channel is provided for the user, so that the communication between the home gateway device and the management device and the upper network is recovered, the interruption of user service is avoided, the perception of the user on the fault is greatly reduced, and the user experience is improved.
In an embodiment of the present invention, optionally, according to the feature information of the home gateway device, setting identification information corresponding to each home gateway device; generating an identification information list of all home gateway devices; and sending the identification information list to the management equipment.
In this embodiment, as shown in fig. 13, 18, and 19, since the offline failures of the home gateway devices often have a batch characteristic, a large number of users in the same area lose network services at a time, and the reasons for the failures of different home gateway devices have a certain difference, according to the characteristic information of the home gateway devices, unique identification information corresponding to each home gateway device is set, so that a one-to-one correspondence relationship is formed between each home gateway device and the identification information, and meanwhile, an identification information list of all home gateway devices is generated and sent to the management device, so as to distinguish all the failed home gateway devices, thereby improving the failure solution efficiency. Furthermore, the same home gateway device may also be configured with corresponding identification information by the backup node through the user service data uplinked by the backup node.
Optionally, the home gateway device features include, but are not limited to, at least one of: mac address, SN number, etc.
In an embodiment of the present invention, optionally, a move-out instruction sent by the management device is received; and moving the identification information corresponding to the home gateway equipment in the moving-out instruction out of the identification information list.
In this embodiment, a move-out instruction sent by the management device is received, and the identification information corresponding to the home gateway device in the move-out instruction is moved out of the identification information list, so that the management device can count the failed home gateway device conveniently, and the failure resolution efficiency is improved.
In an embodiment of the present invention, optionally, a shutdown instruction is received, and the first wlan interface is shutdown according to the shutdown instruction.
In the embodiment, the closing instruction is received, the first wireless local area network interface is closed according to the closing instruction, the connection with the home gateway device is disconnected, the silent state is automatically recovered, and the beacon signal broadcasting is suspended, so that unnecessary power consumption is reduced, and the intelligent level of the product is improved.
It should be noted that at this time, the uplink between the backup node and the management device still works normally, and if the management device detects again that the managed home gateway device has a management-off failure, the management device controls the first wireless local area network interface of the backup node to be opened, and reenters the failure resolution process.
A second aspect of the present invention provides a method for processing an equipment fault, which is suitable for managing equipment, and fig. 3 illustrates a flowchart of the method for processing the equipment fault, which is provided by an embodiment of the present invention and is suitable for managing equipment. As shown in fig. 3, the processing method includes:
and step 208, removing the fault according to the fault solving strategy corresponding to the fault information.
As shown in fig. 10, 12 and 14, the method for processing the device failure according to the present embodiment, detecting whether the home gateway device is out of control by sending periodic detection messages to the home gateway device, when the managed home gateway equipment is out of management, the corresponding backup node is automatically activated to enable the backup node to start a first wireless local area network interface, for the second wireless local area network interface of the home gateway device to be associated with the first wireless local area network interface, so that the home gateway device can normally communicate with the management device by using the uplink of the backup node, meanwhile, the fault information sent by the home gateway equipment is received, specifically, the fault information comprises the fault reason and the corresponding equipment position information, the solution strategy of the corresponding fault is automatically called according to the fault reason, solving different failure reasons of the home gateway equipment, and recovering the communication between the home gateway equipment and the management equipment; the equipment location information is used to indicate the location of the malfunctioning equipment to maintenance personnel. Through the method for processing the equipment failure, on one hand, the failed home gateway can be automatically associated to the backup node, so that the communication between the management equipment and an upper network is recovered, the interruption of user service is avoided, the perception of the user on the failure is greatly reduced, and the user experience is improved; on the other hand, under the condition that the user service is normal, the automatic repair of the fault is effectively carried out, and the fault solving efficiency is improved, so that the quality cost and the labor cost of network operation and maintenance caused by the fault are reduced, and the loss of operators is reduced.
Fig. 4 is a flowchart illustrating a method for processing a device failure in a management device according to another embodiment of the present invention. As shown in fig. 4, the method includes:
and step 312, removing the fault according to the fault solving strategy corresponding to the fault reason.
As shown in fig. 10, 12, and 14, in this embodiment, an identification information list of home gateway devices sent by a backup node is received, identification information corresponding to each failed home gateway device is obtained, and since a failure occurring in a home gateway device may be different, after a specific failure cause is identified, the home gateway devices in the identification information list are classified according to the same failure cause, so that when an out-of-management failure occurs, a corresponding failure resolution policy is called according to the classified failure cause, different failure causes of the gateway are resolved, thereby improving failure resolution efficiency and improving user satisfaction.
Optionally, the fault cause comprises: a software reason, a configuration reason, or a hardware reason; based on software reasons and configuration reasons, calling a fault resolution strategy; based on the hardware reason, the fault reason and the equipment position are sent to maintenance personnel. The solution strategy for the software reason and the configuration reason includes, but is not limited to, the following ways: deleting an error configuration file, returning/upgrading a gateway version file, matching software compatibility, restarting equipment and the like.
In an embodiment of the present invention, optionally, based on a result of the home gateway device recovery control, a move-out instruction is sent to the backup node, so that the backup node moves out the identification information corresponding to the home gateway device in the move-out instruction from the identification information list.
In this embodiment, after the home gateway device recovers control, a move-out instruction is sent to the backup node, so that the backup node moves out the identification information corresponding to the home gateway device in the move-out instruction from the identification information list, thereby facilitating statistics on the failed home gateway device and improving failure resolution efficiency.
In an embodiment of the present invention, optionally, based on that all home gateway devices in the identification information list corresponding to any backup node are removed, a closing instruction is sent to the backup node, so that the backup node closes the first wireless local area network interface according to the closing instruction.
In this embodiment, all the home gateway devices in the identification information list corresponding to the backup node are removed, that is, all the home gateway devices are completely removed from the failure, and a shutdown instruction is sent to the backup node, so that the backup node shuts down the first wireless lan interface according to the shutdown instruction, and disconnects the connection with the home gateway devices, thereby reducing unnecessary power consumption and improving the intelligence level of the product.
A third aspect of the present invention provides a method for processing a device fault, which is applicable to a home gateway device, and fig. 5 illustrates a flow diagram of the method for processing the device fault, which is applicable to the home gateway device and provided by an embodiment of the present invention. As shown in fig. 5, the processing method includes:
and step 410, recovering the response based on the detection message, and closing the second wireless local area network interface.
As shown in fig. 13, 18 and 19, the method for processing a device fault according to this embodiment detects whether to leave the control by sending a periodic detection message to the management device, when it is found that the device is left from the control of the management device, automatically starts a second wireless lan interface, the second wireless lan interface operates in a client mode and does not conflict with a wireless interface used by a user, searches for a beacon signal of a backup node within a preset range, and associates the second wireless lan interface with a first wireless lan interface of the backup node when the beacon signal is consistent with a preset beacon signal corresponding to the preset backup node, so that the home gateway device becomes a wireless client of the backup node, and performs normal communication with the management device by using an uplink of the backup node, and sends a fault reason and a corresponding device location to the management device, the management equipment can automatically call a solution strategy corresponding to the fault according to different fault reasons to solve the fault, after the fault is solved, the message is sent to the management equipment again to determine whether the fault is successfully removed, based on the result of detecting the message recovery response, the home gateway equipment recovers the communication with the management equipment, and the second wireless local area network interface is closed. By the method for processing the equipment fault, when the fault occurs, the home gateway equipment can be automatically associated with the backup node, so that communication between the management equipment and an upper network is recovered, interruption of user service is avoided, perception of the fault by a user is greatly reduced, user experience is improved, a second wireless local area network interface is timely closed after communication is recovered, unnecessary power consumption is reduced, and resources are saved.
A fourth aspect of the present invention provides a terminal device 500, and fig. 6 shows a system block diagram of a terminal device provided in an embodiment of the present invention. As shown in fig. 6, the terminal device 500 includes: a memory 502 for storing a computer program; a processor 504 for executing a computer program to implement: receiving a starting signal sent by management equipment, and starting a first wireless local area network interface; broadcasting a beacon signal so that the home gateway equipment can be associated with the first wireless local area network interface according to the beacon signal; the communication of the home gateway device with the management device is established via an uplink.
The terminal device 500 provided in this embodiment is connected to the management device through the independent uplink, and after receiving the start signal sent by the management device, enters an active state, and starts the first wireless lan interface, at this time, the first wireless lan interface operates in the server mode, and starts to broadcast the beacon signal to the surroundings, so that the home gateway device associates with the first wireless lan interface according to the beacon signal, and after the association is successful, the home gateway device immediately becomes a wireless client of the backup node, and establishes communication between the home gateway device and the management device through the independent uplink of the backup node. Through the terminal device 500 provided by this embodiment, the failed home gateway device can be automatically associated with the backup node, and a temporary network communication channel is provided for the user, so that communication between the home gateway device and the management device and the upper network is restored, interruption of user services is avoided, perception of the user on the failure is greatly reduced, and user experience is improved.
In an embodiment of the present invention, optionally, the processor 504 is further configured to execute the computer program to implement: setting identification information corresponding to each home gateway device according to the characteristic information of the home gateway device; generating an identification information list of all home gateway devices; and sending the identification information list to the management equipment.
In this embodiment, in order to distinguish all the faulty home gateway devices, identification information corresponding to each home gateway device is set according to the feature information of the home gateway device, an identification information list of all the home gateway devices is generated, and the identification information list is sent to the management device.
In an embodiment of the present invention, optionally, the processor 504 is further configured to execute the computer program to implement: receiving a shift-out instruction sent by management equipment; and moving the identification information corresponding to the home gateway equipment in the moving-out instruction out of the identification information list.
In this embodiment, a move-out instruction sent by the management device is received, and the identification information corresponding to the home gateway device in the move-out instruction is moved out of the identification information list, so that the management device can count the failed home gateway device conveniently, and the failure resolution efficiency is improved.
In an embodiment of the present invention, optionally, the processor 504 is further configured to execute the computer program to implement: and receiving a closing instruction, and closing the first wireless local area network interface according to the closing instruction.
In the embodiment, the closing instruction is received, the first wireless local area network interface is closed according to the closing instruction, the connection with the home gateway device is disconnected, the silent state is automatically recovered, and the beacon signal broadcasting is suspended, so that unnecessary power consumption is reduced, and the intelligent level of the product is improved.
A fifth aspect of the present invention provides a management device 600, and fig. 7 shows a system block diagram of a management device provided in an embodiment of the present invention. As shown in fig. 7, the management apparatus 600 includes: a memory 602 for storing a computer program; a processor 604 for executing a computer program to implement: sending a detection message to the home gateway equipment according to a preset period to detect whether the home gateway equipment is out of control; according to the result that the home gateway equipment is out of control, controlling the backup node to start a first wireless local area network interface so that a second wireless local area network interface of the home gateway equipment is associated with the first wireless local area network interface and communicates with the management equipment through an uplink of the backup node; receiving a fault reason and a corresponding device position sent by home gateway equipment; and calling a corresponding fault solving strategy according to the fault reason to remove the fault.
The management device 600 provided in this embodiment detects whether the home gateway device is out of control by sending a periodic detection packet to the home gateway device, and when finding that the home gateway device under jurisdiction is out of control, automatically activates a corresponding backup node, so that the backup node starts a first wireless local area network interface, so that a second wireless local area network interface of the home gateway device is associated with the first wireless local area network interface, so that the home gateway device can perform normal communication with the management device by using an uplink of the backup node, and simultaneously receives a failure reason and a corresponding device location sent by the home gateway device, and automatically invokes a solution policy corresponding to the failure according to the failure reason, so as to solve different failure reasons of the home gateway device, and recover communication between the home gateway device and the management device. Through the management device 600 provided by this embodiment, on one hand, a failed home gateway can be automatically associated with a backup node, so that communication with the management device and an upper network is restored, interruption of user services is avoided, perception of a user on a failure is greatly reduced, and user experience is improved; on the other hand, under the condition that the user service is normal, the automatic repair of the fault is effectively carried out, and the fault solving efficiency is improved, so that the quality cost and the labor cost of network operation and maintenance caused by the fault are reduced, and the loss of operators is reduced.
In an embodiment of the present invention, the processor 604 is further configured to execute the computer program to implement: receiving an identification information list of the home gateway equipment sent by a backup node; and identifying the fault reasons, and classifying the home gateway equipment in the identification information list according to the same fault reasons.
In an embodiment of the present invention, the processor 604 is further configured to execute the computer program to implement: and sending a moving-out instruction to the backup node based on the result of the recovery control of the home gateway equipment, so that the backup node can move out the identification information corresponding to the home gateway equipment in the moving-out instruction from the identification information list.
In an embodiment of the present invention, the processor 604 is further configured to execute the computer program to implement: and all the home gateway devices in the identification information list corresponding to any backup node are moved out, and a closing instruction is sent to the backup node so that the backup node can close the first wireless local area network interface according to the closing instruction.
In a specific embodiment, a functional logic state diagram of the management device is shown in fig. 14.
A fourth aspect of the present invention provides a home gateway device 700, and fig. 8 shows a system block diagram of a home gateway device provided in an embodiment of the present invention. As shown in fig. 8, the home gateway device 700 includes: a memory 702 for storing a computer program; a processor 704 for executing a computer program to implement: sending a detection message to the management equipment according to a preset period to detect whether the management equipment is separated from the control; according to the result of the control of the disconnection management equipment, starting a second wireless local area network interface, and searching a beacon signal of the backup node; associating a first wireless local area network interface based on the condition that the beacon signal is consistent with a preset beacon signal corresponding to a preset backup node, and communicating with the management equipment through an uplink of the backup node; sending the fault reason and the equipment position to the management equipment so that the management equipment can remove the fault according to the fault reason; and based on the detection message recovery response, closing the second wireless local area network interface.
The home gateway device 700 provided in this embodiment detects whether to disengage from the control by sending a periodic detection message to the management device, and when the disengagement from the control of the management device is found, automatically starts the second wlan interface, optionally, the second wlan interface operates in a client mode without colliding with a wireless interface used by a user, then searches for a beacon signal of a backup node within a preset range, and in a case where the beacon signal is consistent with a preset beacon signal corresponding to a preset backup node, the second wlan interface associates with the first wlan interface of the backup node to make the home gateway device become a wireless client of the backup node, and utilizes an uplink of the backup node to perform normal communication with the management device, and sends a failure cause and a device location corresponding to the management device at the same time, so that the management device can automatically invoke a solution policy for solving the failure for different failure causes to solve the failure, and after the fault is solved, sending a message to the management equipment again to determine whether the fault is successfully removed, recovering the communication between the home gateway equipment and the management equipment based on the result of detecting the message recovery response, and closing the second wireless local area network interface. Through the home gateway device 700 provided by this embodiment, a backup node can be automatically associated when a failure occurs, so that communication between the management device and an upper network is restored, interruption of user services is avoided, perception of the user on the failure is greatly reduced, user experience is improved, a second wireless local area network interface is timely closed after communication is restored, unnecessary power consumption is reduced, and resources are saved.
In a specific embodiment, a functional logic state diagram of the home gateway device is shown in fig. 15.
An embodiment of the seventh aspect of the present invention provides a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the method for accessing a backup node and/or the method for handling a device failure according to any of the above technical solutions. Therefore, the access method of the backup node and/or the processing method of the device failure in any technical scheme have all the advantages.
An embodiment of the present invention provides an apparatus for solving a control-class failure of a home gateway device leaving a management device, including:
the fault detection module comprises a home gateway device and a management device and is used for detecting the connectivity of an uplink of the home gateway and judging whether the control of the management device is lost;
the management equipment is used for judging whether the backup node needs to be activated or not and whether the home gateway needs to activate the corresponding wireless local area network interface or not;
the system comprises a fault reporting and analyzing module, a fault reporting and analyzing module and a fault analyzing module, wherein the fault reporting and analyzing module is used for reporting the fault reason and the position of the home gateway equipment by the home gateway equipment, and the management equipment analyzes different fault reasons;
and the control module is used for controlling the home gateway equipment to open a specific second wireless local area network interface and work in a client mode. Meanwhile, the backup node is controlled to start a specific first wireless local area network interface and work in a server mode;
the fault solving module is used for carrying out fault elimination and solving on the known fault reasons by using different strategies;
and the service recovery module informs the home gateway equipment to close the corresponding second wireless local area network interface after the failure is solved, and uses the uplink of the gateway to carry out normal service communication. And simultaneously informing the backup node equipment to restore to the silent state.
Optionally, the apparatus further comprises: the temporary service module provides a temporary service channel for the user by using the uplink of the backup node until the failure is solved;
and the fault notification module notifies the engineering service personnel of specific fault reasons and position information for the fault caused by the non-software.
A first specific embodiment of the present invention provides a method for processing a device failure using an entity backup node, as shown in fig. 9, the method includes:
Under normal conditions, the home gateway device works normally, the local management device and the home gateway device communicate normally, and the two devices send detection messages (CP) periodically. At this time, the wlan interface of the home gateway device usually works in a Server (Server) mode, and the user normally performs services such as internet access. And the backup node is in a silent state at the moment, normally communicates with the management equipment, and a first wireless local area network interface (SWI) is in a closed state.
Once the home gateway device detects loss of contact with the management device, it is in an out-of-management state. The home gateway device may turn on its own specific wireless local area network interface (CWI) and operate in a Client mode. And the office management equipment detects that the home gateway equipment cannot normally communicate with the managed home gateway equipment, namely when the home gateway equipment is out of control, the office management equipment can automatically activate the backup node in a silent state. The management equipment informs the backup node to start a first wireless local area network interface (SWI), works in a Server (Server) mode, and broadcasts a preset beacon (beacon) signal of the Issue _ backup _ ssid.
Specifically, as shown in connection with the networking diagram of FIG. 16. Several home gateways are respectively placed in different user homes to provide normal network service for users. In a public area (e.g., a corridor) outside a user, a backup node (an outdoor backup node in this example) is pre-deployed on a project. The backup node is connected with the management device by using an independent link and can normally communicate with the management device. Typically, the first wireless local area network interface (SWI) of the backup node is in an off state. When the home gateway device detects that the home gateway device loses contact with the management device and is in an uncontrolled state through a detection message (CP). A second wireless local area network interface (CWI) is turned on that does not conflict with the wireless interface used by the user and operates in Client mode. And when the management device detects that the managed home gateway is in the offline state, the management device informs the backup node to enter the activated state through the independent link. The first wireless local area network interface (SWI) of the backup node is turned on and operates in a Server (Server) mode.
And the second wireless local area network interface of the home gateway equipment is actively associated to the specific first wireless local area network interface of the backup node according to a preset program to become a client (STA) of the backup node. Once the association is successful, the home gateway device may communicate normally with the management device using the uplink of the backup node.
Specifically, as shown in connection with the networking diagram of FIG. 16. The home gateway device actively searches all the surrounding Issue _ backup _ ssid beacon signals through a preset program, and actively associates with the Issue _ backup _ ssid beacon signals when the Issue _ backup _ ssid beacon signals of the adjacent backup nodes are identified. Once the association is successful, the home gateway device becomes a STA of the backup node. The communication may be restored with the management device using the backup node's independent uplink. The management device can regain the control and management right of the managed gateway device, and the home gateway device temporarily leaves the offline state.
As shown in fig. 12 and 13, after the home gateway device recovers communication with the management device by using the backup node link, the backup node allocates unique identification information (cid) in the network to each home gateway device, and reports the unique identification information (cid) to the management device in a summary manner. The home gateway device can actively report the reason and the position of the self fault. The management equipment collects and manages the identification information (cid) of all the equipment in the network, generates an identification information list (cid _ list), and records the fault reason of each gateway equipment on the identification information list (cid _ list). After receiving the failure reason and the location reported by the gateway, the management device analyzes the failure reason and the location through a pre-configured management program, automatically selects a solution according to the analyzed conclusion, and records the solution corresponding to each home gateway device on an identification information list (cid _ list). The management device will then fix the corresponding failure of the home gateway device according to a different solution failure scheme.
Specifically, after the management device receives the failure cause and the location information reported by the home gateway device. The failure causes of all home gateway devices are classified according to different identification information (cid). And then different failure solutions are called, and the home gateway equipment with the same failure reason uses the same solution, so that the failure solution efficiency is improved.
As shown in fig. 14, different coping strategies are generally adopted for hardware reasons and software reasons. For example, in this embodiment, if it is clear that the reason for the managed fault is a software cause (typically a software bug or a configuration file error). The management device may invoke a corresponding solution policy according to the analysis result, for example, upgrade or rollback the software version of the home gateway device, or modify an incorrect configuration file, etc. And all repair operations are performed using the backup node's independent link. But if the tube is taken off due to hardware reasons, such as damaged cables, damaged interface devices and the like. After the management equipment is analyzed, if the management equipment cannot be automatically repaired by using a software method, the corresponding fault reason and the equipment position are reported to engineering maintenance personnel to wait for manual intervention.
As shown in fig. 15, after the failure is removed, the home gateway device uses its own link to recover communication with the management device, and then the communication of the detection packet (CP) is also recovered to normal, and it is determined that it is not in the offline state. The management device informs the backup node to remove the corresponding home gateway device of this identification information (cid) from the list of associated identification information, i.e. to disconnect the backup node. And at this moment, the home gateway which is recovered to be normal also closes the second wireless local area network interface (CWI) of the home gateway, and recovers to be in a normal working mode. Since a plurality of home gateway devices are usually associated with the backup node, the time for solving the failure of different home gateway devices cannot be completely synchronized. Therefore, when the backup node detects that all the failed gateways on the identification information list are disconnected, the backup node closes the first wireless local area network interface (SWI), restores to a silent state, and waits for the next occurrence of a failure in the network.
Specifically, as shown in connection with the networking diagram of FIG. 15. When the home gateway device in the home of the user detects that the fault is eliminated, the normal uplink of the home gateway device is used for restoring communication with the management device. At this time, the management device finds that the gateway has recovered to normal through the detection message (CP), notifies the corresponding backup node to remove the identification information (cid) of the gateway from the identification information list (cid _ list), and disconnects the gateway. Meanwhile, the home gateway device disconnects from the backup node, and closes a second wireless local area network interface (CWI). When the backup node detects that all the identification information (cid) has been removed from the identification information list (cid _ list), i.e. it is proved that all the failed gateways in the jurisdiction have been recovered, the backup node will close the first wireless local area network interface (SWI) and recover to the silent state. And at this moment, the independent link between the backup node and the management device still works normally, and if the management device detects that the managed gateway device has a managed failure again, the first wireless local area network interface (SWI) of the backup node is started again, and the failure solution process is entered again.
Specifically, the process from step 802 to step 808 is illustrated. Since the home gateway is already connected to the management device and the upper network through the independent link of the backup node, it is in the process of resolving the failure. The temporarily established link can also provide a temporary service channel for the home gateway equipment of the user, and the user cannot lose service for a long time because the gateway equipment is out of management. This is also an important extensible direction of the present invention, in the actual network service, the gateway offline failure will cause a huge adverse effect to the user, and the extended application can greatly reduce the impact on the user experience. Even under some conditions, the user can not sense the fault, and the fault is automatically solved under the condition that the user service is basically normal.
A second embodiment of the present invention provides a method for handling a device failure by using a wireless access virtual backup node, as shown in fig. 11, where the method includes:
and step 902, the household gateway equipment is out of control, and the wireless local area network interface is opened.
Under the condition that the gateway is not in fault, the home gateway equipment works normally, the local side management equipment and the home gateway communicate normally, the home gateway equipment and the home gateway send detection messages (CP) periodically, at the moment, a wireless local area network interface of the home gateway usually works in a Server (Server) mode, a user normally carries out internet access and other services, and a mobile phone is also in a normal working state. Once the home gateway device detects loss of contact with the management device, it is in an out-of-management state. The home gateway device may turn on its own specific second wireless local area network interface (CWI) and operate in a Client (Client) mode.
Specifically, as shown in connection with the networking diagram of FIG. 17. Several home gateway devices are respectively placed in different user homes to provide normal network service for users. When the home gateway device detects a loss of contact with the management device, it is in an uncontrolled state. A specific second wireless local area network interface (CWI) is turned on that does not conflict with the wireless interface used by the user and operates in client mode.
As shown in fig. 17, a smart phone in one user's home is used as a virtual backup node, and the smart phone is installed with a corresponding application program (backup node P), and when the management device detects that the home gateway device is disconnected through a detection packet (CP), the smart phone is controlled to switch to the backup node operating mode through the backup node P software in the smart phone.
In general, devices such as smartphones are used very frequently by users. The management device must be granted permission by the user before activating the backup node. The authorization of the user can be obtained by using a backup node P to push authentication, and the management equipment can control the mobile phone to be switched into the backup node after the authorization permission of the user is obtained.
In this embodiment, as shown in fig. 17, a smart phone in the home of one user is used as a virtual backup node, and the corresponding backup node P is installed in the smart phone. And under the condition that the home gateway equipment has no fault, the mobile phone is in a normal working state. Once gateway offline fault occurs, the management device can make an authorization request for the user through a backup node P pre-installed in the user smart phone, and when the user authorization is obtained. The management device informs the mobile phone to switch to the backup node mode through the backup node P software.
The working mode of the virtual backup node is switched, a specific wireless local area network interface (SWI) is opened, the virtual backup node works in a Server (Server) mode, and a beacon (beacon) signal of the Issue _ backup _ ssid is broadcasted. Meanwhile, the home gateway device can start a specific wireless local area network interface (CWI) of the home gateway device, and the wireless local area network interface (CWI) works in a Client mode. The home gateway device searches beacon signals of adjacent Issue _ backup _ ssid, actively associates the beacon signals, and becomes a client STA of the virtual backup node after association is successful. The home gateway can communicate with the management device normally using the uplink of the virtual backup node.
Specifically, in this embodiment, the SWI of the smart phone operates in the server mode, and the home gateway device actively associates with the designated first wlan interface Issue _ backup _ ssid. Meanwhile, the intelligent mobile phone can be connected to the network of the management equipment through the 3G and 4G wireless networks of the intelligent mobile phone. In order to improve the communication rate of the backup node and the management device, the communication safety is considered. The backup node P in the handset uses some tunnel technology to establish a dedicated connection with the management device, for example, VPN technology, to traverse the communication network.
And when the home gateway equipment utilizes the backup node link to restore the communication with the management equipment. In the same embodiment, the virtual backup node may assign a unique cid to each associated home gateway device. The management equipment can collect and manage the cid of all the gateways in the managed network to generate cid _ list. The gateway can actively report the reason and the position of the self fault. Specifically, after the management device receives the failure cause and the location information reported by the home gateway device. The failure causes of all home gateway devices will be classified according to different cid first. And then different failure solutions are called, and the gateways with the same failure reason use the same solution, so that the failure solution efficiency is improved.
Different coping strategies are often employed for hardware reasons and software reasons. For example, in this embodiment, if it is clear that the reason for the managed fault is a software cause (typically a software bug or a configuration file error). The management device may invoke a corresponding solution policy according to the analysis result, for example, upgrade/rollback the software version of the home gateway device, or modify an incorrect configuration file, etc. And all the repairing operations are carried out by using 3G and 4G links of the smart phone. But if the tube is taken off due to hardware reasons, such as damaged cables, damaged interface devices and the like. After the management equipment is analyzed, if the management equipment cannot be automatically repaired by using a software method, the corresponding fault reason and position are reported to engineering maintenance personnel to wait for manual intervention.
And when the fault is eliminated, the response of the detection message (CP) between the management equipment and the home gateway equipment is recovered to be normal. The management device will utilize the software of the backup node P to control the virtual backup node to disconnect from the gateway of the corresponding cid, and the gateway will automatically close the CWI and recover to a normal working state.
When all gateways associated to the virtual backup node are disconnected, the virtual backup node considers that all associated home gateway devices are recovered to be normal. Actively closing the SWI and recovering to a normal mobile intelligent terminal mode.
Specifically, as shown in conjunction with fig. 12 and 15. When the gateway device in the user's home detects that the failure has been removed, it will use its normal uplink to resume communication with the management device. At this time, the management device detects that the fault of the gateway is relieved through the detection message (CP), and controls the mobile phone to be disconnected with the gateway through the backup node P. Meanwhile, the management device also deletes the failure information of the gateway device on the cid _ list. And after the home gateway device detects that the fault is removed, the CWI is closed and the normal working state is recovered. When all gateways are no longer associated with the mobile phone, the backup node P controls the mobile phone to switch to a normal working mode, and closes the SWI.
Further extension, the troubleshooting typically incurs a cost as it utilizes the user's wireless data traffic (e.g., 3G, 4G data). And these costs should not be borne by the user, so when the failure is resolved, the operator's back-office management system should automatically relieve this partly because of the costs incurred to resolve the failure. Backup node detection message (CP)
As shown in fig. 18, after the home gateway device resumes communication with the management device using the backup node link, the virtual backup node assigns a network unique cid to each associated gateway device. The management device can collect and manage the cid of all gateway devices in the network under jurisdiction and generate cid _ list. The gateway equipment reports respective fault reasons and positions to the management equipment, the management equipment classifies different types of fault reasons, wherein cid1 and cid2 … … cidN are the same fault reason, cid3 is another different fault reason, for fault reason 1, the management equipment uses a backup version file on the version server to upgrade the version of the fault gateway, and after the upgrade is completed, the fault is relieved. For the failure reason 2, the management device deletes the existing wrong configuration file of the gateway, and after the file is deleted, the gateway device offline failure is solved.
As shown in fig. 19, when the failure of the gateway 1 in the home of the user is successfully resolved, the main link thereof recovers communication, and the detection message (CP) between the gateway 1 and the management device recovers normal communication. At this time, the management device considers that the gateway 1 has resolved the fault, deletes the cid _1 of the gateway 1 from the cid _ list of the management device, sends a message to notify the backup node, and after receiving the message of the management device, the backup node removes the gateway 1 corresponding to the cid _1 from the association list of the backup node and deletes the relevant information of the cid _ 1. Meanwhile, the gateway 1 is disconnected from the backup node, the CWI is closed, and the normal working mode is recovered. Because a plurality of gateways are usually associated on the backup node, and the time for solving the faults of different gateways cannot be completely synchronized, when the backup node detects that all the cid are removed from the cid _ list, namely, the backup node proves that the faulty gateways in all jurisdictions are recovered, the backup node closes the SWI and recovers to the silent state. And at this time, the independent link between the backup node and the management device still works normally, and subsequently, if the management device detects again that the managed gateway device has a management-off fault, the wireless interface SWI of the backup node is started again, and the fault solving process is entered again.
It is noted that, in this document, relational terms such as "first" and "second," and the like, may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
The foregoing are merely exemplary embodiments of the present invention, which enable those skilled in the art to understand or practice the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (10)
1. A processing method of equipment failure is suitable for managing equipment, and is characterized in that the processing method comprises the following steps:
sending a detection message to the home gateway equipment according to a preset period to detect whether the home gateway equipment is out of control;
according to the result that the home gateway equipment is out of control, a backup node is controlled to start a first wireless local area network interface so that the home gateway equipment can communicate with the management equipment through an uplink of the backup node;
receiving fault information sent by the home gateway equipment;
and according to a fault solving strategy corresponding to the fault information, carrying out fault elimination.
2. The method for processing the device failure according to claim 1, wherein after the step of receiving the failure information sent by the home gateway device, the method further comprises:
receiving an identification information list of the home gateway device sent by the backup node;
and identifying fault reasons in the fault information, classifying the home gateway equipment in the identification information list according to the same fault reasons, and generating a maintenance list.
3. The method for handling the equipment failure according to claim 2, further comprising, after the step of performing failure resolution:
and sending a moving-out instruction to the backup node based on the result of the home gateway device recovery control, so that the backup node can move the identification information corresponding to the home gateway device in the moving-out instruction out of the identification information list.
4. The method for handling the equipment failure according to claim 3, further comprising:
and sending a closing instruction to the backup node based on that all the home gateway devices in the identification information list corresponding to any backup node are moved out, so that the backup node closes the first wireless local area network interface according to the closing instruction.
5. A method for processing equipment failure is suitable for a home gateway device, and is characterized in that the method comprises the following steps:
sending a detection message to a management device according to a preset period to detect whether the management device is separated from the control;
according to the result of the separation from the control of the management equipment, a second wireless local area network interface is started, a beacon signal of a backup node is searched to be associated with the first wireless local area network interface of the backup node, and the communication with the management equipment is carried out through an uplink of the backup node;
and sending fault information to the management equipment so that the management equipment can remove the fault according to the fault information.
6. The method for handling device failure according to claim 5, wherein the step of searching for the beacon signal of the backup node is followed by further comprising:
comparing the beacon signal with a preset beacon signal corresponding to a preset backup node;
and associating the first wireless local area network interface of the backup node based on the condition that the beacon signal is consistent with a preset beacon signal corresponding to a preset backup node.
7. The method for handling the equipment failure according to claim 5, further comprising:
and based on the detection message recovery response, closing the second wireless local area network interface.
8. A management device, comprising:
a memory for storing a computer program;
a processor for executing the computer program to implement: sending a detection message to the home gateway equipment according to a preset period to detect whether the home gateway equipment is out of control;
according to the result that the home gateway equipment is out of control, a backup node is controlled to start a first wireless local area network interface so that the home gateway equipment can communicate with the management equipment through an uplink of the backup node;
receiving fault information sent by the home gateway equipment;
and calling a corresponding fault solving strategy according to the fault information to remove the fault.
9. A home gateway device, comprising:
a memory for storing a computer program;
a processor for executing the computer program to implement: sending a detection message to a management device according to a preset period to detect whether the management device is separated from the control;
based on the condition of being out of the control of the management equipment, starting a second wireless local area network interface, searching a beacon signal of a backup node to associate with a first wireless local area network interface of the backup node, and communicating with the management equipment through an uplink of the backup node;
and sending fault information to the management equipment so that the management equipment can remove the fault according to the fault information.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method for accessing an equipment failure according to one of claims 1 to 4 and/or the steps of the method for handling an equipment failure according to one of claims 5 to 7.
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| CN201811604903.5A CN111371584A (en) | 2018-12-26 | 2018-12-26 | Equipment fault processing method, management equipment and home gateway equipment |
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| CN113872799A (en) * | 2021-08-27 | 2021-12-31 | 华为技术有限公司 | Method, node and system for managing node |
| WO2023025180A1 (en) * | 2021-08-27 | 2023-03-02 | 华为技术有限公司 | Node management method, node and system |
| CN113890819A (en) * | 2021-09-29 | 2022-01-04 | 杭州迪普科技股份有限公司 | Fault processing method, device and system |
| CN114567518A (en) * | 2022-02-15 | 2022-05-31 | 深圳绿米联创科技有限公司 | Prompting method and device for equipment state, electronic equipment and storage medium |
| CN114567518B (en) * | 2022-02-15 | 2024-03-12 | 深圳绿米联创科技有限公司 | Device state prompting method and device, electronic device and storage medium |
| CN114726899A (en) * | 2022-03-09 | 2022-07-08 | 上海有间建筑科技有限公司 | Management system and management method for daily inspection for intelligent operation and maintenance |
| CN117835099A (en) * | 2024-03-05 | 2024-04-05 | 四川天邑康和通信股份有限公司 | FTTR-based fault self-diagnosis and self-repair method, device, equipment and medium |
| CN117835099B (en) * | 2024-03-05 | 2024-05-24 | 四川天邑康和通信股份有限公司 | FTTR-based fault self-diagnosis and self-repair method, FTTR-based fault self-diagnosis and self-repair device, FTTR-based fault self-diagnosis and self-repair equipment and medium |
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