CN111368191B - User portrait system based on legal consultation interaction process - Google Patents
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Abstract
The invention relates to the field of legal robots, in particular to a user portrait system based on a legal consultation interaction process, and solves the technical problem of poor user experience in the legal consultation interaction process. The consultation terminal comprises a voice interaction module and a display module, and also comprises a problem arrangement module for arranging the consultation problems, a retrieval module for retrieving the target problems, and a result arrangement module for arranging the target consultation files according to the user image set; the legal server comprises an information extraction module for extracting characteristic information in the consultation problem, a database module for storing legal document data and an image module for respectively establishing user image sets for the clients. The invention distinguishes the service objects by establishing the user image set for the client, provides the consultation service for the client in a targeted manner, is favorable for improving the consultation experience of the client, arranges the consultation problems by the problem arrangement module, is favorable for improving the retrieval accuracy, and adjusts the target consultation file by the result arrangement module according to the user image set to obtain a simple and readable consultation result.
Description
Technical Field
The invention relates to the field of legal robots, in particular to a user portrait system based on a legal consultation interaction process.
Background
Due to the complexity of law, non-professionals often need to resort to legal professionals, such as lawyers, when encountering legal problems. Legal consultations refer to the activities of persons engaged in legal services to explain and explain about legal affairs problems and propose suggestions and solutions. The user portrait is also called a user role, and is an effective tool for delineating target users and connecting user appeal and design direction. Each concrete information of the user is abstracted into labels, and the user image is concretized by using the labels, so that the targeted service is provided for the user. Because the legal system is too huge and complicated, the case sources involved in legal consultation are too wide, and along with the development of intelligent interaction technology, more and more intelligent legal robots are applied to the legal consultation.
In the prior art, a judgment document data set is pre-labeled on the basis of a mass machine, a neural network model is introduced to provide an interactive mode of spoken question-answer legal questions for a user, and a customized advisory report generated on the basis of continuously added legal texts is provided for the user through a natural text information extraction technology.
However, it is difficult for the client to ensure that the language completely fits the legal consultation subject in the process of communicating with the legal robot, and especially for the client who does not know the legal terms, a large amount of complex non-professional statements are needed to express the case. The prior art analyzes according to the semantics in the recognized language interaction, and quickly matches the data of similar cases or searches out related laws and regulations according to keywords. However, the nonprofessional statement may bring a lot of noise information interference to the legal robot, and the legal robot can easily read out the case that does not fit the reality and make irrelevant responses under a lot of noise information, because the legal robot cannot acquire accurate client consultation intentions, the client cannot easily read out the responses of the target, so that communication barriers are generated between the human machine and the machine, and the user experience is poor. Therefore, the prior art also has the problem of poor user experience in the legal consultation interaction process.
Disclosure of Invention
The invention provides a user portrait system based on a legal consultation interaction process, and solves the technical problem of poor user experience in the legal consultation interaction process.
The basic scheme provided by the invention is as follows:
a user portrait system based on legal consultation interaction process comprises:
and (4) consulting the terminal: the system comprises a voice interaction module for collecting consultation problems for a client and a display module for displaying legal problems and consultation results;
a legal server: the system comprises an information extraction module, a database module and an image module, wherein the information extraction module is used for extracting characteristic information and key information in a consultation problem, the database module is used for storing legal document data, the image module is used for establishing a user image set for a client, and respectively storing the characteristic information into the user image set according to characteristic categories, and the characteristic categories comprise high-frequency vocabularies, specific nouns and basic information;
the consultation terminal also comprises a problem arrangement module, a retrieval module and a result arrangement module, wherein the problem arrangement module is used for arranging the consultation problems to obtain a target problem; the retrieval module is used for matching legal document data in the database module according to the target problem and the key information to obtain a target consultation document; and the result sorting module is used for sorting the target consultation file according to the characteristic information of various characteristic categories in the user portrait set to obtain a consultation result.
The working principle and the advantages of the invention are as follows:
the noun explains:
key information: information with unique identification, such as amount, time point, and relationship of human matters, is related to the client in the consultation.
High frequency vocabulary: refers to words with high occurrence frequency in the customer expression process.
The specific noun: the words used by customers with different culture levels.
Basic information: refers to basic information about the client relating to legal counseling, including the client's age, gender, occupation, and case type of counseling.
The consultation terminal adopts the voice interaction module to realize the voice interaction with the client, collects the voice of the client in the interaction, analyzes the voice of the client to obtain the consultation problem, and also adopts the display module to display the technical problem obtained by the voice interaction module and the subsequent consultation result obtained for the technical problem.
The legal server in the invention comprises an information extraction module, a database module and an image module. And after receiving the consultation problems from the consultation terminal, the information extraction module extracts the characteristic information from the consultation problems. The database module stores legal document data, which includes current legal rules and cases. The invention adopts the portrait module to establish the user portrait set for the client, and the portrait module respectively stores the characteristic information of the client according to the characteristic categories after receiving the characteristic information extracted by the information module, so as to obtain the user portrait set with the characteristic information of each client, wherein the characteristic categories comprise high-frequency words, specific nouns and basic information. The user image sets comprise word information and consultation focus information of each client, and the legal server accumulates a large number of user image sets in the using process, saves client data, is beneficial to the legal server to distinguish service objects and provides a data base for pertinently providing consultation services for the clients.
Because the difference between the legal consciousness level and the expression level of the client is large, common people are difficult to express by using legal professional terms and understand the original text of legal documents, communication obstacles exist in the legal consultation process, and the consultation experience of the client is influenced. In the prior art, only spoken words in the consultation problems are identified and replaced, so that the follow-up retrieval of the consultation problems is facilitated, the consultation results are established on the basis of a single consultation problem, and the difference of the consultation results relative to the target consultation results is larger when the client expresses deviation.
The consultation terminal also comprises a problem arrangement module, a retrieval module and a result arrangement module. The problem arrangement module arranges the consultation problems, simplifies and processes the consultation problems and adjusts words in the consultation problems to obtain the target problems, is beneficial to keeping important information of the consultation problems, reduces interference items formed by redundant words in longer consultation problems, enables the target problems to be compatible with legal document data, and improves retrieval accuracy. After receiving the target problem, the retrieval module retrieves related legal document data aiming at the target problem in the database module to obtain a target consultation document. Because of more professional terms, longer space and the like, it is difficult for a client to directly read a target consultation file, and the result sorting module screens and intercepts the target consultation file according to the range related to the user portrait set and adjusts the word usage of the target consultation file according to the word usage habit in the user portrait set to obtain a consultation result. The consultation result is more concise and easier to read, the client can read and understand conveniently, the reading experience of the client is improved, the more consultation problems the client proposes, the more pertinence is brought to the obtained consultation result, and the consultation experience of the client in legal consultation is improved.
The invention distinguishes service objects by establishing a user image set for the client and provides consultation service for the client in a targeted manner; the problem arrangement module arranges the consultation problems, is beneficial to keeping important information of the consultation problems, reduces interference items formed by redundant words in longer consultation problems, enables the target problems to be compatible with legal document data, and improves retrieval accuracy; the result sorting module screens and intercepts the target consultation files according to the range related to the user image set, and adjusts words according to the user image set, so that the consultation results are simpler and easier to read, a client can conveniently read and understand the consultation results, the more consultation problems the client proposes, the more pertinence the obtained consultation results, and the consultation experience of the client can be improved.
Further, the voice interaction module is in communication connection with a voiceprint recognition module used for recognizing voiceprint characteristics of the voice of the client, and the voiceprint recognition module respectively generates distinguishing codes for the client according to the voiceprint characteristics; the voice interaction module collects the consultation problems and simultaneously collects corresponding difference codes, and packs and sends the difference codes and the consultation problems to the law server. Different clients can be identified conveniently, and consultation problems of different clients can be distinguished.
Further, the image module distinguishes the user image sets according to the distinguishing codes. The portrait module stores the characteristic information extracted from the consultation problem into a user portrait set of the distinguishing code corresponding to the consultation problem, and the pertinence to the client is improved.
Further, the characteristic information includes keywords existing in the consultation problem and summarized by the information extraction module. The consultation problem is labeled, and a user image set is conveniently established.
Further, the voiceprint recognition module creates and stores a voiceprint model according to the voiceprint characteristics, and also respectively identifies the voiceprint model by using the distinguishing codes. When the voiceprint recognition module recognizes the voiceprint characteristics of the voice of the client, the voiceprint recognition module is matched with the stored voiceprint model, if the voiceprint model is matched, the voice interaction module collects the distinguishing codes of the voiceprint model, and if the voiceprint model is not matched, the distinguishing codes are generated according to the voiceprint characteristics, and a new voiceprint model is created and stored. The voiceprint characteristics of the same client can be conveniently and rapidly identified, and the voiceprint identification efficiency is improved.
Further, the problem arrangement module simplifies and processes the consultation problem according to the mode of abstracting the abstract by the TextRank algorithm. The method simplifies the complex consultation problem and is beneficial to improving the subsequent retrieval efficiency of the consultation problem.
Furthermore, the legal server also comprises a language module and an association module, the database module is also used for storing consulting problems of all histories, the language module is used for extracting characteristic vocabularies in legal document data and historical consulting problems, the characteristic vocabularies are stored differently according to terms and spoken language to obtain a term library and a spoken language library, and the association module is used for matching and storing synonymous relations between the terms and the spoken language. Distinguishing terms and spoken language and providing a data base for improving man-machine communication; the consultation problem collection is also convenient for analyzing the consultation preference of the client group, and as the use duration is increased, more consultation problems are gradually accumulated, so that the term library and the spoken language library can be enriched.
Further, the problem arrangement module identifies whether a spoken language exists in the consultation problem or not according to the spoken language library before retrieval by the retrieval module, and if so, replaces the spoken language with a corresponding term according to the synonymy relationship to obtain a final consultation problem. The compatibility of the consultation problem and legal document data is improved, the consultation problem can be retrieved conveniently, and the accuracy of the consultation result is improved.
Further, the result sorting module identifies whether the terms replaced into the consultation problem exist in the consultation result before the consultation result is displayed by the display module, and if yes, the terms in the consultation result are replaced into corresponding spoken words according to the synonymy relationship to obtain a final consultation result. The consultation result conforming to the language habit of the client is displayed for the client, the client can read and understand the consultation result conveniently, and the communication barrier of the system to the human is reduced.
Further, when some terms in the consultation results displayed by the display module are replaced by spoken language, the corresponding consultation results are synchronously displayed in a folding mode when the terms are not replaced by spoken language. The client can conveniently and timely look up the original text of the consultation result when the consultation result is in doubt, and the consultation result is more authoritative for the client.
Drawings
Fig. 1 is a system block diagram of an embodiment 1 of the user imaging system based on a legal consultation interaction process.
FIG. 2 is a system block diagram of an embodiment 2 of a user representation system based on legal consultation interaction process according to the present invention.
Detailed Description
The following is further detailed by the specific embodiments:
example 1 is substantially as shown in figure 1:
a user portrait system based on a legal consultation interaction process comprises a consultation terminal and a legal server, wherein the consultation terminal is connected with the legal server through a WLAN wireless local area network.
The consultation terminal adopts a Z20 intelligent interactive terminal and comprises a voice interactive module for collecting consultation problems for clients and a display module for displaying legal problems and consultation results. The voice interaction module adopts a science news flying XFMMT 101 offline recognition module, so that offline recognition is quicker, and voice recognition response is quicker. The voice interaction module is connected with a voiceprint recognition module used for recognizing voiceprint characteristics of voice of a client in parallel, the voiceprint recognition module adopts a voiceprint recognition chip module of SpeakIn, and the voiceprint recognition module respectively generates distinguishing codes for the client by recognizing the voiceprint characteristics of voice. The voiceprint recognition module creates and stores a voiceprint model according to the voiceprint characteristics, and also respectively identifies the voiceprint model by using the distinguishing codes. As a preferred embodiment, when recognizing the voiceprint features of the client voice, the voiceprint recognition module matches the stored voiceprint model, if the voiceprint model is matched, the voice interaction module collects the difference codes of the voiceprint model, and if the voiceprint model is not matched, the voice interaction module generates the difference codes according to the voiceprint features, and creates and stores a new voiceprint model. The voice interaction module collects the consultation problems and simultaneously collects corresponding difference codes, and packs and sends the difference codes and the consultation problems to the law server.
The legal server adopts a fusion Server 2288H V5 server and comprises an information extraction module, a library module and a picture module. The information extraction module is used for extracting characteristic information and key information in the consultation problem according to the TF-IWF document keyword automatic extraction algorithm, wherein the characteristic information comprises keywords which exist in the consultation problem and are obtained by induction of the information extraction module. The database module is used for storing legal document data, and the legal document data comprises electronic documents of laws, regulations and cases. The portrait module is used for establishing a user portrait set for a client, respectively storing the characteristic information according to the characteristic categories to obtain the user portrait set, and distinguishing the user portrait set according to the distinguishing codes. The feature categories include high-frequency words, specific nouns and basic information.
The legal server also comprises a language module and an association module, the database module is also used for storing consulting problems of all histories, the language module is used for extracting characteristic vocabularies in legal document data and historical consulting problems and storing the characteristic vocabularies differently according to terms and spoken language to obtain a term library and a spoken language library, and the association module is used for matching and storing synonymous relations between the terms and the spoken language.
The consultation terminal also comprises a problem arrangement module, a retrieval module and a result arrangement module. The problem arrangement module is used for arranging the consultation problems to obtain target problems, simplifying and processing the consultation problems according to a mode of extracting an abstract by a TextRank algorithm, identifying whether spoken language exists in the consultation problems or not according to a spoken language library before retrieval by the retrieval module, and replacing the spoken language with a corresponding term according to a synonymous relationship if the spoken language exists. The retrieval module is used for retrieving legal document data according to the target problem to obtain a target consulting document.
The result sorting module is used for sorting the target consulting file according to the user portrait set to obtain a consulting result, wherein the sorting of the target consulting file comprises intercepting paragraphs related to the user portrait set in the target consulting file and identifying whether terms replaced into a consulting problem exist in the paragraphs, and if yes, replacing the terms in the paragraphs with corresponding colloquials according to the synonymous relationship.
The display module is integrated in the Jieliuxing Z20 intelligent interactive terminal and is used for displaying legal problems and final consultation results. When some terms in the consultation results displayed by the display module are replaced by spoken language, the corresponding consultation results are synchronously displayed in a folding mode when the terms are not replaced by the spoken language, the consultation terminal is provided with a touch screen, a client can input an unfolding signal through the touch screen, and the display module unfolds the folded consultation results after receiving the unfolding signal.
For example, in the process of voice interaction between the client a and the consultation terminal, the voiceprint recognition module recognizes the voiceprint of the client a to generate a difference code D1 for the client a, and the voice interaction module collects the voice of the client a and semantically recognizes text data to obtain a consultation problem, namely 'legal robot, hello, asks for my labor contract to expire, but company does not continue to sign, and company needs to compensate me'. The information extraction module extracts keywords from the consultation questions: the labor contract, company, renewal and compensation image module divides a D1 storage unit by taking a distinguishing code D1 as a name to establish a user image set, stores the keywords into a D1 storage unit to obtain the user image set of the A client, and clusters the keywords into a labor contract type with the code number of A1. The term "labor contract" is stored in the term library, the term contract is stored in the mouth language library, and the synonymous relationship between the "labor contract" and the "labor contract" is stored in the association module. The problem sorting module simplifies the consultation problem to obtain 'labor contract expiration, whether the company needs to compensate the staff without signing any more', identifies the spoken 'labor contract' in the consultation problem after simplification, replaces the 'labor contract' with the 'labor contract' according to the synonymous relationship to obtain the target problem 'labor contract expiration, and whether the company needs to compensate the staff without signing any more'.
Then the retrieval module retrieves legal document data according to the target problem to obtain a target consulting document which integrates related legal laws and regulations and cases. And the result sorting module intercepts paragraphs related to the characteristic information in the user portrait set in the target consultation file, and replaces the labor contract in the paragraphs with the labor contract according to the synonymy relationship to obtain a consultation result. The display module is used for displaying the consultation result, respectively listing the searched and sorted paragraphs, and reserving an original paragraph text of the paragraph without being replaced by the labor contract in a folding mode beside the paragraph containing the labor contract, and when a client needs to read the original paragraph text, the client only needs to touch and unfold the original paragraph text through a touch screen for reading. After reading the consultation result, the client can continue to carry out conversation consultation with the consultation terminal, and the portrait module continuously accumulates characteristic information extracted from the consultation problem of the client A to perfect a user portrait set of the client A.
According to the embodiment, different clients are identified through voiceprints, the user image sets are respectively established for the clients, the consultation service is provided for the clients in a targeted manner, the consultation result is pointed, the compatibility of the consultation problem and legal document data is improved to improve the accuracy of the consultation result, the consultation result conforming to the language habit of the client is displayed for the client, the reading and understanding of the client are facilitated, and the consultation experience of the client is improved.
Example 2 is shown in figure 2:
the embodiment 2 is substantially the same as the embodiment 1, and is different in that the voice interaction module is also connected with a correction auxiliary module in parallel, the correction auxiliary module is in communication connection with the display module, the correction auxiliary module acquires the consultation problem acquired by the voice interaction module and sends the consultation problem to the display module in real time, and the display module displays the received consultation problem in real time, so that a client can conveniently judge whether the consultation problem acquired by the voice interaction module is wrong. If the client thinks that the acquired consultation problem is wrong, the touch screen can be used for editing operation, the touch screen acquires the touch operation of the client to obtain an editing signal, and the correction auxiliary module is also used for acquiring the editing signal and modifying the consultation problem in real time according to the editing signal.
The correction auxiliary module in the embodiment realizes that the client can actively modify the consultation problem in the interaction process with the consultation terminal, so that the consultation problem is more consistent with the consultation intention of the client, the introduction of irrelevant noise words and sentences into the information extraction module due to errors in voice acquisition is avoided, the characteristic information extracted by the information extraction module is more accurate, and the pertinence of a user image set is better improved.
The foregoing is merely an example of the present invention, and common general knowledge in the field of known specific structures and characteristics is not described herein in any greater extent than that known in the art at the filing date or prior to the priority date of the application, so that those skilled in the art can now appreciate that all of the above-described techniques in this field and have the ability to apply routine experimentation before this date can be combined with one or more of the present teachings to complete and implement the present invention, and that certain typical known structures or known methods do not pose any impediments to the implementation of the present invention by those skilled in the art. It should be noted that, for those skilled in the art, without departing from the structure of the present invention, several changes and modifications can be made, which should also be regarded as the protection scope of the present invention, and these will not affect the effect of the implementation of the present invention and the practicability of the patent. The scope of the claims of the present application shall be determined by the contents of the claims, and the description of the embodiments and the like in the specification shall be used to explain the contents of the claims.
Claims (7)
1. User portrait system based on legal consultation interactive process, which is characterized by comprising:
and (4) consulting the terminal: the system comprises a voice interaction module for collecting consultation problems for a client and a display module for displaying legal problems and consultation results;
a legal server: the system comprises an information extraction module, a database module and an image module, wherein the information extraction module is used for extracting characteristic information and key information in a consultation problem, the database module is used for storing legal document data, the image module is used for establishing a user image set for a client, and respectively storing the characteristic information into the user image set according to characteristic categories, and the characteristic categories comprise high-frequency vocabularies, specific nouns and basic information;
the consultation terminal also comprises a problem arrangement module, a retrieval module and a result arrangement module, wherein the problem arrangement module is used for arranging the consultation problems to obtain a target problem; the retrieval module is used for matching legal document data in the database module according to the target problem and the key information to obtain a target consultation document; the result sorting module is used for sorting the target consultation file according to the characteristic information of various characteristic categories in the user portrait set to obtain a consultation result; specifically, the result sorting module screens and intercepts the target consultation file according to the range related to the user portrait set, and adjusts the word usage of the target consultation file according to the word usage habit in the user portrait set to obtain a consultation result;
the legal server also comprises a language module and an association module, the database module is also used for storing consulting problems of all histories, the language module is used for extracting characteristic vocabularies in legal document data and historical consulting problems and storing the characteristic vocabularies differently according to terms and spoken language to obtain a term library and a spoken language library, and the association module is used for matching and storing the synonymous relationship between the terms and the spoken language;
the problem arrangement module identifies whether a spoken language exists in the consultation problem or not according to the spoken language library before retrieval by the retrieval module, and if the spoken language exists, the spoken language is replaced by a corresponding term according to the synonymy relationship to obtain a final consultation problem;
and the result sorting module identifies whether the terms replaced into the consultation problem exist in the consultation result before the consultation result is displayed by the display module, and if so, the terms in the consultation result are replaced into corresponding spoken languages according to the synonymy relationship to obtain a final consultation result.
2. A user representation system based on a legal consultation interaction process according to claim 1, wherein: the voice interaction module is in communication connection with a voiceprint recognition module used for recognizing voiceprint characteristics of the voice of the client, and the voiceprint recognition module respectively generates distinguishing codes for the client according to the voiceprint characteristics; the voice interaction module collects the consultation problems and simultaneously collects corresponding difference codes, and packs and sends the difference codes and the consultation problems to the law server.
3. A user representation system based on a legal consultation interaction process according to claim 2, wherein: the image module distinguishes the user image sets according to the distinguishing codes.
4. A user representation system based on a legal consultation interaction process according to claim 1, wherein: the characteristic information comprises keywords which exist in the consultation problem and are summarized by the information extraction module.
5. A user representation system based on a legal consultation interaction process according to claim 2, wherein: the voiceprint recognition module creates and stores a voiceprint model according to the voiceprint characteristics, and also respectively identifies the voiceprint model by using the distinguishing codes.
6. A user representation system based on a legal consultation interaction process according to claim 1, wherein: and the problem sorting module simplifies and processes the consultation problem according to the mode of extracting the abstract by the TextRank algorithm.
7. A user representation system based on a legal consultation interaction process according to claim 1, wherein: and when the terms in the consultation results displayed by the display module are replaced by spoken language, synchronously displaying the corresponding consultation results when the terms are not replaced by spoken language in a folding form.
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| CN110489756A (en) * | 2019-08-23 | 2019-11-22 | 上海乂学教育科技有限公司 | Conversational human-computer interaction spoken language evaluation system |
| CN110727778A (en) * | 2019-10-15 | 2020-01-24 | 大连中河科技有限公司 | Intelligent question-answering system for tax affairs |
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