CN111329496A - Psychological monitoring and online service system for air traffic control personnel - Google Patents

Psychological monitoring and online service system for air traffic control personnel Download PDF

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Publication number
CN111329496A
CN111329496A CN202010239884.1A CN202010239884A CN111329496A CN 111329496 A CN111329496 A CN 111329496A CN 202010239884 A CN202010239884 A CN 202010239884A CN 111329496 A CN111329496 A CN 111329496A
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psychological
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work
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王慧君
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    • AHUMAN NECESSITIES
    • A61MEDICAL OR VETERINARY SCIENCE; HYGIENE
    • A61BDIAGNOSIS; SURGERY; IDENTIFICATION
    • A61B5/00Measuring for diagnostic purposes; Identification of persons
    • A61B5/16Devices for psychotechnics; Testing reaction times ; Devices for evaluating the psychological state
    • A61B5/165Evaluating the state of mind, e.g. depression, anxiety

Abstract

The invention discloses a psychological monitoring and online service system for air traffic control personnel, belongs to the field of psychological tests of air traffic control personnel, and mainly solves the problems of resource waste and poor training effect of air traffic control training caused by inadequate screening of newly-entered controllers, and the problems of low operation safety risk and low efficiency caused by mental sub-health or mental lassitude of controllers in work. The method compares the input psychological judgment value with the reference value to judge whether the newly-entered controller matches the basic requirement of the control post, thereby providing more quantitative basis and standard for the selection of the newly-entered controller; and judging whether the psychological state of the on-duty controller is in sub-health or burnout, so as to timely connect a psychological consultant to perform psychological relieving and guidance on the on-duty controller and reduce the safety risk of front-line control operation.

Description

Psychological monitoring and online service system for air traffic control personnel
Technical Field
The invention relates to the field of psychological test of air traffic control personnel, in particular to a psychological monitoring and online service system for air traffic control personnel.
Background
The psychological monitoring of the air traffic control personnel is along with the career of the control personnel all the time, from the psychological trait screening of newly-entered air traffic control personnel to the psychological health monitoring of the air traffic control personnel at the position, the whole process is one pulse-bearing and continues all the time. The selection meaning of the personnel newly entering the empty pipe is larger than the culture meaning, which has reached a consensus in the empty pipe industry. Qualified empty managers should have at least the following psychological traits: under the condition of high tension, the system can make decisions and quickly judge, has instant memory, reasonably distributes attention, can quickly process numbers, has space imagination, simultaneously processes multiple tasks, has high work responsibility, is stable in mood, and is easy to cooperate with other people. The selection work of the air traffic control personnel can be used for screening the basic psychological characteristics of the corresponding person, and the selection work of the effective controller can save the air traffic control training resources and improve the air traffic control training effect.
The mental health of the controllers in the job is related to the safety and efficiency of operation. The air traffic control personnel need to ensure the safety interval of the aircraft at any time and maintain the air traffic order, attention and emotion concentration and emotion stability need to be kept in the process, and the long-time accumulated high-strength work and shift can cause tension, anxiety and fatigue of the air traffic control personnel. With the continuous increase of civil aviation flight volume in China, the workload and the working pressure of air traffic control personnel are continuously increased, and the phenomenon of mental sub-health or mental drowsiness is more common than the past year. The pressure faced by the air traffic control personnel comprises the operation pressure of control work, the punishment pressure of civil aviation safety culture, the occupation pressure of air traffic control life planning and development, the sleep pressure and the physical health pressure caused by shift and the like, and the superposition of a plurality of pressure sources increases the self psychology adjustment difficulty of the air traffic control personnel and is difficult to obtain ideal relieving effects. Therefore, psychological monitoring of the air traffic control personnel is important, and development and design of a psychological monitoring and online service system for the air traffic control personnel are necessary.
Disclosure of Invention
Therefore, in order to solve the above problems, the present invention provides a psychological monitoring and online service system for air traffic control personnel, which is suitable for screening psychological traits of newly-entered controllers, and simultaneously provides online psychological health monitoring and online service for first-line controllers, and provides online psychological relieving and guidance service for controllers with mental sub-health or mental drowsiness through psychological consultants.
A psychological monitoring method for air traffic control personnel is characterized in that:
extracting the entry data of a controller;
comparing the input data with the reference value to obtain a comparison result;
and determining whether the measured new entry controller meets the basic requirements of the psychological characteristics of the control work or whether the current entry controller is in a state of psychological sub-health or psychological drowsiness according to the comparison result.
The utility model provides an air traffic control personnel psychology monitoring system which characterized in that: the method comprises the following steps:
the system comprises a controller account, an administrator account and a psychological consultation expert account, wherein the controller account can check the psychological assessment information of the controller, the administrator account can see the psychological assessment information of different controllers and the function of matching the psychological consultation expert, and the psychological consultation expert account can see the matched psychological assessment information of the controllers.
The psychological monitoring system for the empty-managed person according to claim 2, characterized in that: the method comprises the following steps:
a newly-entered controller screening page and an on-duty controller psychology monitoring and on-line service page.
The incoming manager screening page of the air traffic control personnel psychological monitoring system according to claim 2, wherein: the method comprises the following steps:
the personnel registration module is used for inputting personal information of a newly-entered administrator, and the input information is stored in the server;
personality factor test module to determine the personality characteristics of the testee through 180 psychological test questions to evaluate the characteristics of the testee, including happy group, wisdom, stability, strength, excitement, permanence, dare, sensitivity, suspicion, fantasy, cause, worry, experiment, independence, autonomy and tension;
the digital dictation module records the voices of the people through three kinds of voices of young men, young women and old men and reads long-range numbers, and the numbers heard by the testee are recorded into the system for testing the instant memory capacity and the anti-interference capacity of the testee;
the digital identification module sets digital identification conditions, gives a certain amount of random numbers, and the testee quickly identifies the random numbers and makes a judgment in the system so as to test the digital processing capacity of the testee;
the conflict sequencing module is used for setting the identification conditions and the moving end points of the big and small numbers, giving a certain amount of random numbers, judging the big and small numbers according to the identification conditions and arranging the moving tracks of the big and small numbers, wherein the big and small numbers have fixed intervals and cannot be overlapped, and completing a certain amount of big and small number moving and sequencing tasks within a specified time so as to test that the examinee can make a decision quickly and keep cool and quiet under the condition of large flow, and can reasonably distribute attention and complete multiple tasks at the same time;
preferably, the scores of all testers in the system are sorted from high to low, the scores of all testees are simultaneously sent to the tester account and the manager account in a total score form after the modules are completed, and the manager account can judge the psychological trait situation of a specific tester according to the score interval in the system.
The on-duty controller psychology monitoring and online service page of the air traffic control personnel psychology monitoring system according to claim 2, wherein: the method comprises the following steps:
the personnel registration module is used for registering names of controllers, and information is stored in the server;
the system comprises a controller work satisfaction degree module, a server and a server, wherein the controller work satisfaction degree module is mainly used for evaluating the occupational expectation, economic value, social status and occupational efficiency of a controller, specific items are satisfied with the current salary level, agree with the social status of control work, can bear the current aerial traffic and work intensity, can adjust work and rest in time to adapt to night shift pressure and are full of expectations for the future control life of the controller, the items are divided into four dimensions which are completely inconformity, uncertain, basically accordant and very accordant, the four dimensions are assigned into-1, 0, 1 and 2, and the corresponding option scores selected by the controller are stored in the server;
the individual character module of the controller mainly evaluates integrity, openness, success, plasticity, self-confidence, team cooperation, group interest and shared situation of the controller, and the specific items are that the controller has confidence in the control work capacity, can communicate with colleagues to control work experience and share error cases, can make the controller full of success, can be actively adapted to the change of work regulations and air flow, can express own viewpoints smoothly even under pressure, and has good friends in amateur life, the items are divided into four dimensions of complete conformity, uncertainty, basic conformity and good conformity, the four dimensions are divided into-1, 0, 1 and 2, and the corresponding option scores selected by the controller are stored in the server;
the emotion condition module of the controller mainly evaluates anxiety and psychological drowsiness of the controller and judges whether the controller is sadness, anxiety, anger or alone, and the specific items are full before taking a shift every day and ready to take a shift, and the controller is held by handling unknown special conditions, sends instructions during large-flow commanding, still has clear teeth and moderate speech speed, does not feel tired and vexation for simple repetition of daily commanding work, can adjust emotion and enter a commanding state in a short time during taking a shift at night, rarely has insomnia or sleepiness, can adjust work and rest in time after night shift, and has no frequent fatigue and drowsiness, and the items are divided into four dimensions which are completely out of compliance, uncertain, basically accord with and accord with each other, assigning scores of-1, 0, 1 and 2 to the four dimensions, and storing corresponding option scores selected by the controller in the server;
the answering mode module of the controller mainly evaluates the emotion answering mode of the controller, judges whether the controller asks for help, prosecutes, solves the difficulty and relieves the emotion in time, particularly divides the approaches of asking for help and solving the difficulty to other people or organizations in time for the encountered difficulty into diversified approaches, does not worry about exposing the embarrassment and the dilemma of the colleague, meets the conflict and often starts from the existing problems of the colleague, comprehensively judges the reasons of failure instead of simply returning to other people, strives to change the current situation and strives to the good direction, divides the above items into four dimensions which are completely inconsistent, uncertain, basically accordant and perfectly accordant, divides the four dimensions into-1, 0, 1 and 2, and stores the corresponding option scores selected by the controller in the server;
the system comprises a controller emotion stability module, a server and a display module, wherein the controller emotion stability module is mainly used for evaluating the emotion stability and emotion regulating capacity of the controller and judging whether the controller is out of control in emotion or over-stressed, specific items are that unexpected command scenes are not easy to be impatient, spleen qi is not easy to generate if the capacity of members of a team is weak, the emotion stability fluctuation is not large, the work enthusiasm of the controller is consistent, the members of the team are close and distant to the members of the team, the members are cool and hot in time, the items are completely inconformity, uncertain, basically accord with and accord with four dimensions, the scores of the four dimensions are-1, 0, 1 and 2, and the corresponding option scores selected by the controller are stored in the server;
the professional operation module of the controller mainly evaluates the strict, responsibility, safety consciousness, organization discipline and regulation concepts of the controller, the perfect sense and the compulsive strong term of the controller are judged whether to be moderate, the concrete sub-terms are that the rules and regulations are always put at the first place when the controller works, the desk and the workbench are always clean and tidy, the arrangement and the speed regulation instruction have exclusive tendency and preference, the safety always emphasizes on the efficiency, the regulation is always the only tool for preventing the error of the controller, the light violation behaviors of other controllers can be frequently and actively prevented, the control behaviors which are not in accordance with the regulation can not be allowed to appear, the sub-terms are divided into four dimensions of complete non-compliance, uncertainty, basic compliance and good compliance, the scores of the four dimensions are respectively-1, 0, 1 and 2, and the corresponding option scores selected by the controller are stored in the server;
the adaptive capacity module of the controller mainly evaluates interpersonal adaptation, self-adaptation and behavior adaptation of the controller to judge whether the adaptive capacity of the controller can be matched with the current control work, and the specific items are non-optimal schemes which can tolerate the self in the control command, have no obvious rejection psychology for continuously learning new things, can be emotionally stable and concentrated on the control work of the self when a plurality of people exist, are basically satisfied with the current life and work, can be used for rightly seeing the defects and the deficiencies of the self and are easy to be in close contact with colleagues, are divided into four dimensions which are completely not met, not determined, basically met and well met, are divided into-1, 0, 1 and 2, and the corresponding option scores selected by the controller are stored in the server;
the system comprises a rational judgment and cognition module of a controller, a server and a display module, wherein the rational judgment and cognition module of the controller is mainly used for evaluating self cognition and admission, target setting and experience learning of the controller so as to judge whether the rational judgment and cognition of the controller are matched with the current control work, specific items are a central sample and strive to draw close to the sample, reasonable opinions and suggestions provided by others can be heard, the working target of the manager can be corrected in time according to actual conditions, positive retrying and summarization are often carried out in daily work, the items are divided into four dimensions which are completely inconsistent, uncertain, basically consistent and well consistent, the four dimensions are assigned to-1, 0, 1 and 2, and corresponding option scores selected by the controller are stored in the server;
the intention quality module of the controller mainly evaluates the consciousness, the effect, the self-control ability and the frustration tolerance of the controller, the method is characterized in that the controller can be adjusted in time after the controller encounters contusion or accidents or symptoms, the concrete items are that the controller has little sense of collapse in the face of frustration and failure, the controller can always actively participate in work in the face of thinking, the controller can try to control the self-anger in the face of work, the controller can be directly and irrevocably pointed out immediately when the control work of the controller is influenced by slight violation of others, the controller cannot give up the effort easily when wanting to be vast, the controller can be insist on the difficult problem in work until the work is finished, and the items are divided into four dimensions of completely non-conforming, uncertain, basically conforming and conforming to the four dimensions, assigning scores of-1, 0, 1 and 2 to the four dimensions, and storing corresponding option scores selected by the controller in the server;
the pressure source module of the controller mainly evaluates the pressure source of the controller to judge whether the controller is under too high pressure to be competent for the current control work, and the specific items are that the controller can not sleep at night and is not easy to awaken, the controller can not make mistakes when working with strange team members, the time is enough for the rest interval of the control task, the new control task can not be tensed, the controller can not change the control team or change the team members, the controller can not have obvious discomfort feeling when changing the team members, and the controller can not have obvious contradiction or can not communicate with other team members, the items are divided into four dimensions which are completely inconformity, uncertain, basically accordant and very accordant, the four dimensions are divided into-1, 0, 1 and 2, and the corresponding option scores selected by the controller are stored in the server;
the communication and answering module is mainly used for discussion, communication and sharing among the controller accounts; the temporary group can be established by an administrator account as required, and the number of people in the group is 5-10; all the communicated data are sent to a server for real-time storage in a script recording mode, once a sensitive word is found, the server sends a control command, closes the module and reminds in a pop-up dialog box mode;
the system comprises a controller self-selection module, a server and a display module, wherein the controller can upload psychological puzzles which cannot be included by a questionnaire, the module has a picture and document uploading function, and data are stored in the server;
the psychological assessment expert service module enables psychological dispersion experts to be connected directly and can conduct online dispersion and guidance on the controller in a face-to-face video or voice mode, and the psychological assessment expert service module helps the controller to relieve the problems of psychological sub-health and psychological drowsiness;
preferably, the subentry and total score of each module have specific psychological state text description and corresponding symptoms of the psychological state, and are stored in the server in advance; after the controllers enter the system to finish answering and submitting the questionnaires, the computer can automatically read and count the questionnaire values according to the norm and the scoring algorithm, and overall psychological health condition evaluation and suggestion are given; after the evaluation is finished, the administrator account inquires all the test processes and results; the psychology evaluation information of the controller with the total score lower than a certain score value is automatically pushed to an administrator account, and a matched psychologist is reminded to intervene and guide;
preferably, the psychological assessment is presented in the form of a document, and the document is provided with at least the work satisfaction degree of the controller, the personality and traits of the controller, the emotional condition of the controller, the response mode of the controller, the emotional stability of the controller, the adaptability of the controller, the rational judgment and cognition of the controller, the mental quality of the controller, the pressure source of the controller and the like, and the scores and the assessments of the various items are listed.
The invention has the following beneficial effects:
screening the testees through the basic psychological characteristics which are necessary to be possessed by the controller, properly eliminating the testees which do not accord with the conditions, saving training resources, improving the quality of subsequent control training, and mastering the team construction and personnel composition of the controller from the source; for an on-duty controller, mental health conditions of the on-duty controller are collected from information such as work satisfaction, personality traits, emotional conditions, coping modes, emotional stability, adaptability, rational judgment and cognition, will quality, pressure source and the like to monitor in time, the controller for mild psychological sub-health can perform pressure slow release and psychological mediation according to system prompts, critically ill persons can obtain system identification and obtain intervention and help of psychological experts at the first time, safety risks of first-line operation are effectively reduced, risk sources are isolated, and human care of the controller is enhanced.

Claims (5)

1. A psychological monitoring method for air traffic control personnel is characterized in that:
extracting the entry data of a controller;
comparing the input data with the reference value to obtain a comparison result;
and determining whether the measured new entry controller meets the basic requirements of the psychological characteristics of the control work or whether the current entry controller is in a state of psychological sub-health or psychological drowsiness according to the comparison result.
2. The utility model provides an air traffic control personnel psychology monitoring system which characterized in that: the method comprises the following steps:
the system comprises a controller account, an administrator account and a psychological consultation expert account, wherein the controller account can check the psychological assessment information of the controller, the administrator account can see the psychological assessment information of different controllers and the function of matching the psychological consultation expert, and the psychological consultation expert account can see the matched psychological assessment information of the controllers.
3. The psychological monitoring system for the empty-managed person according to claim 2, characterized in that: the method comprises the following steps:
a newly-entered controller screening page and an on-duty controller psychology monitoring and on-line service page.
4. The incoming manager screening page of the air traffic control personnel psychological monitoring system according to claim 2, wherein: the method comprises the following steps:
the personnel registration module is used for inputting personal information of a newly-entered administrator, and the input information is stored in the server;
personality factor test module to determine the personality characteristics of the testee through 180 psychological test questions to evaluate the characteristics of the testee, including happy group, wisdom, stability, strength, excitement, permanence, dare, sensitivity, suspicion, fantasy, cause, worry, experiment, independence, autonomy and tension;
the digital dictation module records the voices of the people through three kinds of voices of young men, young women and old men and reads long-range numbers, and the numbers heard by the testee are recorded into the system for testing the instant memory capacity and the anti-interference capacity of the testee;
the digital identification module sets digital identification conditions, gives a certain amount of random numbers, and the testee quickly identifies the random numbers and makes a judgment in the system so as to test the digital processing capacity of the testee;
the conflict sequencing module is used for setting the identification conditions and the moving end points of the big and small numbers, giving a certain amount of random numbers, judging the big and small numbers according to the identification conditions and arranging the moving tracks of the big and small numbers, wherein the big and small numbers have fixed intervals and cannot be overlapped, and completing a certain amount of big and small number moving and sequencing tasks within a specified time so as to test that the examinee can make a decision quickly and keep cool and quiet under the condition of large flow, and can reasonably distribute attention and complete multiple tasks at the same time;
preferably, the scores of all testers in the system are sorted from high to low, the scores of all testees are simultaneously sent to the tester account and the manager account in a total score form after the modules are completed, and the manager account can judge the psychological trait situation of a specific tester according to the score interval in the system.
5. The on-duty controller psychology monitoring and online service page of the air traffic control personnel psychology monitoring system according to claim 2, wherein: the method comprises the following steps:
the personnel registration module is used for registering names of controllers, and information is stored in the server;
the system comprises a controller work satisfaction degree module, a server and a server, wherein the controller work satisfaction degree module is mainly used for evaluating the occupational expectation, economic value, social status and occupational efficiency of a controller, specific items are satisfied with the current salary level, agree with the social status of control work, can bear the current aerial traffic and work intensity, can adjust work and rest in time to adapt to night shift pressure and are full of expectations for the future control life of the controller, the items are divided into four dimensions which are completely inconformity, uncertain, basically accordant and very accordant, the four dimensions are assigned into-1, 0, 1 and 2, and the corresponding option scores selected by the controller are stored in the server;
the individual character module of the controller mainly evaluates integrity/openness, success in achievement, plasticity, self-confidence, team cooperation, group interest and shared situation of the controller, and the specific items are that the controller has confidence in the control work capacity, can exchange control work experience and sharing error cases with colleagues, can make the controller full of success in achievement, can be actively adapted to the change of work regulations and air flow, can express the view of the controller smoothly even under pressure, and has good friends in amateur life, the items are divided into four dimensions which are completely, uncertain, basically and very accordant, the four dimensions are divided into-1, 0, 1 and 2, and the corresponding option scores selected by the controller are stored in the server;
the emotion condition module of the controller mainly evaluates anxiety and psychological drowsiness of the controller and judges whether the controller is sadness, anxiety, anger or alone, and the specific items are full before taking a shift every day and ready to take a shift, and the controller is held by handling unknown special conditions, sends instructions during large-flow commanding, still has clear teeth and moderate speech speed, does not feel tired and vexation for simple repetition of daily commanding work, can adjust emotion and enter a commanding state in a short time during taking a shift at night, rarely has insomnia or sleepiness, can adjust work and rest in time after night shift, and has no frequent fatigue and drowsiness, and the items are divided into four dimensions which are completely out of compliance, uncertain, basically accord with and accord with each other, assigning scores of-1, 0, 1 and 2 to the four dimensions, and storing corresponding option scores selected by the controller in the server;
the answering mode module of the controller mainly evaluates the emotion answering mode of the controller, judges whether the controller asks for help, prosecutes, solves the difficulty and relieves the emotion in time, particularly divides the approaches of asking for help and solving the difficulty to other people or organizations in time for the encountered difficulty into diversified approaches, does not worry about exposing the embarrassment and the dilemma of the colleague, meets the conflict and often starts from the existing problems of the colleague, comprehensively judges the reasons of failure instead of simply returning to other people, strives to change the current situation and strives to the good direction, divides the above items into four dimensions which are completely inconsistent, uncertain, basically accordant and perfectly accordant, divides the four dimensions into-1, 0, 1 and 2, and stores the corresponding option scores selected by the controller in the server;
the system comprises a controller emotion stability module, a server and a display module, wherein the controller emotion stability module is mainly used for evaluating the emotion stability and emotion regulating capacity of the controller and judging whether the controller is out of control in emotion or over-stressed, specific items are that unexpected command scenes are not easy to be impatient, spleen qi is not easy to generate if the capacity of members of a team is weak, the emotion stability fluctuation is not large, the work enthusiasm of the controller is consistent, the members of the team are close and distant to the members of the team, the members are cool and hot in time, the items are completely inconformity, uncertain, basically accord with and accord with four dimensions, the scores of the four dimensions are-1, 0, 1 and 2, and the corresponding option scores selected by the controller are stored in the server;
the professional operation module of the controller mainly evaluates the strict, responsibility, safety consciousness, organization discipline and regulation concepts of the controller, the perfect sense and the compulsive strong term of the controller are judged whether to be moderate, the concrete sub-terms are that the rules and regulations are always put at the first place when the controller works, the desk and the workbench are always clean and tidy, the arrangement and the speed regulation instruction have exclusive tendency and preference, the safety always emphasizes on the efficiency, the regulation is always the only tool for preventing the error of the controller, the light violation behaviors of other controllers can be frequently and actively prevented, the control behaviors which are not in accordance with the regulation can not be allowed to appear, the sub-terms are divided into four dimensions of complete non-compliance, uncertainty, basic compliance and good compliance, assigning scores of-1, 0, 1 and 2 to the four dimensions, and storing corresponding option scores selected by the controller in the server;
the adaptive capacity module of the controller mainly evaluates interpersonal adaptation, self-adaptation and behavior adaptation of the controller to judge whether the adaptive capacity of the controller can be matched with the current control work, and the specific items are non-optimal schemes which can tolerate the self in the control command, have no obvious rejection psychology for continuously learning new things, can be emotionally stable and concentrated on the control work of the self when a plurality of people exist, are basically satisfied with the current life and work, can be used for rightly seeing the defects and the deficiencies of the self and are easy to be in close contact with colleagues, are divided into four dimensions which are completely not met, not determined, basically met and well met, are divided into-1, 0, 1 and 2, and the corresponding option scores selected by the controller are stored in the server;
the system comprises a rational judgment and cognition module of a controller, a server and a display module, wherein the rational judgment and cognition module of the controller is mainly used for evaluating self cognition and admission, target setting and experience learning of the controller so as to judge whether the rational judgment and cognition of the controller are matched with the current control work, specific items are a central sample and strive to draw close to the sample, reasonable opinions and suggestions provided by others can be heard, the working target of the manager can be corrected in time according to actual conditions, positive retrying and summarization are often carried out in daily work, the items are divided into four dimensions which are completely inconsistent, uncertain, basically consistent and well consistent, the four dimensions are assigned to-1, 0, 1 and 2, and corresponding option scores selected by the controller are stored in the server;
the intention quality module of the controller mainly evaluates the consciousness, the effect, the self-control ability and the frustration tolerance of the controller, the method is characterized in that the controller can be adjusted in time after the controller encounters contusion or accidents or symptoms, the concrete items are that the controller has little sense of collapse in the face of frustration and failure, the controller can always actively participate in work in the face of thinking, the controller can try to control the self-anger in the face of work, the controller can be directly and irrevocably pointed out immediately when the control work of the controller is influenced by slight violation of others, the controller cannot give up the effort easily when wanting to be vast, the controller can be insist on the difficult problem in work until the work is finished, and the items are divided into four dimensions of completely non-conforming, uncertain, basically conforming and conforming to the four dimensions, assigning scores of-1, 0, 1 and 2 to the four dimensions, and storing corresponding option scores selected by the controller in the server;
the pressure source module of the controller mainly evaluates the pressure source of the controller to judge whether the controller is under too high pressure to be competent for the current control work, and the specific items are that the controller can not sleep at night and is not easy to awaken, the controller can not make mistakes when working with strange team members, the time is enough for the rest interval of the control task, the new control task can not be tensed, the controller can not change the control team or change the team members, the controller can not have obvious discomfort feeling when changing the team members, and the controller can not have obvious contradiction or can not communicate with other team members, the items are divided into four dimensions which are completely inconformity, uncertain, basically accordant and very accordant, the four dimensions are divided into-1, 0, 1 and 2, and the corresponding option scores selected by the controller are stored in the server;
the communication and answering module is mainly used for discussion, communication and sharing among the controller accounts; the temporary group can be established by an administrator account as required, and the number of people in the group is 5-10; all the communicated data are sent to a server for real-time storage in a script recording mode, once a sensitive word is found, the server sends a control command, closes the module and reminds in a pop-up dialog box mode;
the system comprises a controller self-selection module, a server and a display module, wherein the controller can upload psychological puzzles which cannot be included by a questionnaire, the module has a picture and document uploading function, and data are stored in the server;
the psychological assessment expert service module enables psychological dispersion experts to be connected directly and can conduct online dispersion and guidance on the controller in a face-to-face video or voice mode, and the psychological assessment expert service module helps the controller to relieve the problems of psychological sub-health and psychological drowsiness;
preferably, the subentry and total score of each module have specific psychological state text description and corresponding symptoms of the psychological state, and are stored in the server in advance; after the controllers enter the system to finish answering and submitting the questionnaires, the computer can automatically read and count the questionnaire values according to the norm and the scoring algorithm, and overall psychological health condition evaluation and suggestion are given; after the evaluation is finished, the administrator account inquires all the test processes and results; the psychology evaluation information of the controller with the total score lower than a certain score value is automatically pushed to an administrator account, and a matched psychologist is reminded to intervene and guide;
preferably, the psychological assessment is presented in the form of a document, and the document is provided with at least the work satisfaction degree of the controller, the personality and traits of the controller, the emotional condition of the controller, the response mode of the controller, the emotional stability of the controller, the adaptability of the controller, the rational judgment and cognition of the controller, the mental quality of the controller, the pressure source of the controller and the like, and the scores and the assessments of the various items are listed.
CN202010239884.1A 2020-03-31 2020-03-31 Psychological monitoring and online service system for air traffic control personnel Pending CN111329496A (en)

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Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103077650A (en) * 2012-12-27 2013-05-01 吴声声 Simulation training system device used for testing safety cognition mentality and behavior
CN110390457A (en) * 2018-04-23 2019-10-29 宁波欧依安盾安全科技有限公司 A kind of safe competency realtime qualification and early warning system

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103077650A (en) * 2012-12-27 2013-05-01 吴声声 Simulation training system device used for testing safety cognition mentality and behavior
CN110390457A (en) * 2018-04-23 2019-10-29 宁波欧依安盾安全科技有限公司 A kind of safe competency realtime qualification and early warning system

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