CN111312381A - Automatic back-visit of outpatient service based on secondary triage technology - Google Patents
Automatic back-visit of outpatient service based on secondary triage technology Download PDFInfo
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- CN111312381A CN111312381A CN202010281720.5A CN202010281720A CN111312381A CN 111312381 A CN111312381 A CN 111312381A CN 202010281720 A CN202010281720 A CN 202010281720A CN 111312381 A CN111312381 A CN 111312381A
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
- G16H10/60—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for patient-specific data, e.g. for electronic patient records
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Abstract
The invention discloses an outpatient automatic back-visit method based on a secondary triage technology, and when the current inspection and examination report of an outpatient is finished, an in-hospital system realizes automatic back-visit and enqueue. The system is based on a secondary triage mechanism, the completion state of the inspection report of the outpatient is tracked in real time through an information integration platform and an inspection and examination system, and the outpatient is prompted to return to the clinic for informing by WeChat pushing, so that the problem that the outpatient needs a long time to wait in the clinic is solved. The invention needs the butt joint and simple operation of the hospital system and the triage system, and has the advantage of easy popularization and implementation.
Description
Technical Field
The invention relates to a secondary triage technology, in particular to an optimization method for an outpatient service process of a medical institution.
Background
The state academy in 2019 issues a key work task about the improvement of advanced medical and health system in 2019, wherein the method points out that a medical service action plan is further improved by deep implementation, and online services such as time-phased appointment diagnosis and treatment, intelligent medical guidance and triage, waiting reminding, inspection and examination result query, inter-diagnosis settlement, mobile payment and the like are provided. In 3 months of 2019, national health committee made and issued a standard system (trial) for intelligent service rating assessment in hospitals, so as to further improve medical service actions and guide medical institutions to scientifically and normatively develop intelligent hospital construction. According to the relevant policy thought of 'internet + medical health', an intelligent outpatient service system is created by means of informatization, and the method is one of effective ways for optimizing outpatient service processes, improving outpatient service efficiency and improving medical experience.
The outpatient service queuing problem is one of the medical service congestion points, for the return-service patient reviewing the inspection result, the current outpatient service number calling system does not have the number calling for the return-service patient again, and the return-service patient is not clear in the queue information of the return-service patient, so that the return-service patient reviews the inspection result, the return-service patient is arranged behind the initial-service appointment patient or directly enters a consulting room in a queue, the former needs to wait for a long time, and the latter is very easy to cause disputes.
Disclosure of Invention
The technical problem to be solved by the invention is to provide the automatic outpatient service back-visit method based on the secondary triage technology, which has less investment and simple operation, realizes the definition of the queue of the outpatient service appointment patients and the outpatient service back-visit patients, redefines the single outpatient service process, perfects the number calling rule and the queue fusion, and reduces the waiting time of the back-visit patients while ensuring the service time of the initial-visit appointment patients.
In order to solve the technical problems, the invention adopts the following technical scheme: the in-hospital system achieves automatic back-visit enqueue when the out-patient visit patient's on-day exam report is complete.
The population is directed to a population of patients for an out-patient visit at a medical facility.
Through the His system in the hospital, the Lis system data is combined, and the outpatient automatically enters a back-office queue when the inspection and examination report is finished on the same day. According to the total number and the completion condition of the examination items of the patient on the same day, the patient can automatically return to the examination in different periods. If the patient test examination items are more than 3 and the 3 test examination report results are completed in the morning of the day, the automatic return visit is initiated in the morning of the day. Through automatic back-visit, carry out the reposition of redundant personnel to outpatient service back-visit patient, the examination item is more than 3 patients, and meeting the terms can launch 2 automatic back-visits the day. The number calling rules of the patients who return to the doctor automatically and the appointment patients are one-in-one, and in order to guarantee the appointment time period, the number calling sequence of the appointment patients is higher than that of the patients who return to the doctor.
The system is based on a secondary triage mechanism, the completion state of the inspection report of the outpatient is tracked in real time through an information integration platform and an inspection and examination system, and the outpatient is prompted to return to the clinic for informing by WeChat pushing, so that the problem that the outpatient needs a long time to wait in the clinic is solved. The invention needs the butt joint and simple operation of the hospital system and the triage system, and has the advantage of easy popularization and implementation.
Detailed Description
The contents of the automatic outpatient back-visit method based on the secondary triage technology are specifically described in the following with the implementation.
System architecture design based on information integration platform
Interconnection and interworking are the cornerstone of the national health big data application strategy. The information integration platform construction is a priority choice for realizing interconnection and intercommunication. In the system design, an in-hospital integrated platform is taken as a core, information such as His data, Lis data, examination and examination items of patients, examination and examination time and the like is gathered on the integrated platform, and the secondary triage system acquires the number of examination and examination reports of all patients in the day through the integrated platform.
The second and second triage system follows up the completion condition of the inspection and examination report in real time
In order to realize the automatic return-inspection function, a real-time follow-up technology for inspecting the completion condition of an inspection report is added to a secondary triage system, data of the inspection report is stored in Lis data in a hospital, when one report of a patient is completed, a corresponding result report is generated in the Lis data, a parameter identification position is modified, the secondary triage system detects and obtains the parameter identification position of the completed report of the patient through an integrated platform, and the real-time follow-up of the completion condition of the report of the patient is realized.
Thirdly, according to the number of the inspection items, the automatic return inspection is realized
Because the number of the examination of the outpatient service is different, if all the automatic back-visits are performed after the examination report is completely finished, the problem that the number of the automatic back-visits of the patients in the afternoon is increased in batches can occur, and the actual situation of the outpatient service is not met. The examination and examination items are simple, the return diagnosis can be completed as soon as possible due to the fact that the report is completed quickly, the examination and examination items are complex, the report completion time is long, the return diagnosis prompt information can be waited for, the return diagnosis in a hospital can be carried out, and the long-time waiting of a patient in the hospital is reduced.
Fourth, effect of implementation
The hospital is 18-19 years old, and the contemporary data comparison is carried out from 11-month-4 days to 12-month-25 days, so that the total clinic number of the pediatric outpatients is increased by 16.9% at the same time, the total clinic number of the gynecological outpatients is increased by 1.2% at the same time, the average waiting time of the pediatric outpatients is shortened from 25.7 minutes to 22.4 minutes, the same time is reduced by 12.8%, the average waiting time of the gynecological outpatients is shortened from 24.5 minutes to 16.4 minutes, and the same time is reduced by 33.2%.
Claims (7)
1. An automatic back-consultation method for outpatient service based on secondary triage technology is characterized in that: the in-hospital system achieves automatic back-visit enqueue when the out-patient visit patient's on-day exam report is complete.
2. The automatic outpatient back-visit method based on the secondary triage technology according to claim 1, which is characterized in that: the method is directed to a patient population for out-patient visits at a medical facility.
3. The automatic outpatient back-visit method based on the secondary triage technology according to claim 2, which is characterized in that: through the His system in the hospital, the Lis system data is combined, and the outpatient automatically enters a back-office queue when the inspection and examination report is finished on the same day.
4. The automatic outpatient back-visit method based on the secondary triage technology according to claim 3, wherein: according to the total number and the completion condition of the examination items of the patient on the same day, the patient can automatically return to the examination in different periods.
5. The automatic outpatient back-visit method based on the secondary triage technology according to claim 4, wherein: if the patient test examination items are more than 3 and the 3 test examination report results are completed in the morning of the day, the automatic return visit is initiated in the morning of the day.
6. The automatic outpatient back-visit method based on the secondary triage technology according to claim 5, wherein: through automatic back-visit, carry out the reposition of redundant personnel to outpatient service back-visit patient, the examination item is more than 3 patients, and meeting the terms can launch 2 automatic back-visits the day.
7. The automatic outpatient back-visit method based on the secondary triage technology according to claim 6, wherein: the number calling rules of the patients who return to the doctor automatically and the appointment patients are one-in-one, and in order to guarantee the appointment time period, the number calling sequence of the appointment patients is higher than that of the patients who return to the doctor.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010281720.5A CN111312381A (en) | 2020-04-11 | 2020-04-11 | Automatic back-visit of outpatient service based on secondary triage technology |
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| CN202010281720.5A CN111312381A (en) | 2020-04-11 | 2020-04-11 | Automatic back-visit of outpatient service based on secondary triage technology |
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| CN111312381A true CN111312381A (en) | 2020-06-19 |
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| CN202010281720.5A Pending CN111312381A (en) | 2020-04-11 | 2020-04-11 | Automatic back-visit of outpatient service based on secondary triage technology |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112992345A (en) * | 2021-03-31 | 2021-06-18 | 建信金融科技有限责任公司 | Medical seeking method and device based on Internet |
| CN113012334A (en) * | 2021-02-22 | 2021-06-22 | 北京融威众邦电子技术有限公司 | Intelligent number calling method and device and computer equipment |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113012334A (en) * | 2021-02-22 | 2021-06-22 | 北京融威众邦电子技术有限公司 | Intelligent number calling method and device and computer equipment |
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| CN112992345A (en) * | 2021-03-31 | 2021-06-18 | 建信金融科技有限责任公司 | Medical seeking method and device based on Internet |
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