CN111263010A - Method, system, device and medium for monitoring telephone call in soft switch platform - Google Patents
Method, system, device and medium for monitoring telephone call in soft switch platform Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2227—Quality of service monitoring
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2254—Arrangements for supervision, monitoring or testing in networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
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Abstract
The invention discloses a method, a system, equipment and a medium for monitoring telephone calls in a soft switch platform, wherein the method for monitoring the telephone calls in the soft switch platform comprises the following steps: creating a client object; establishing network connection between the client object and a telephone soft switch platform; monitoring a call event of a telephone call by using a client object, wherein the call event is generated by a telephone soft switch platform; the client object monitors the process of the telephone call according to the call event. The invention monitors the call event of the soft switch platform by using the created client object, and monitors the process of the telephone call by using the client object according to the call event, thereby monitoring the process of the telephone call in real time and realizing accurate, high-efficiency and real-time monitoring of the telephone call process in the soft switch platform.
Description
Technical Field
The present invention relates to the field of communications, and in particular, to a method, system, device, and medium for monitoring a telephone call in a soft switch platform.
Background
The general mode of soft switch telephone traffic statistics at present is to count telephone traffic data (calling information, called information, call information and the like) of a call through a service module of a switch, and report the telephone traffic data to a telephone traffic statistics module of the switch after the call is finished; and the telephone traffic counting module performs a registered telephone traffic counting task, and matches and processes the telephone traffic as a data counting parameter.
With the gradual refinement of the telephone soft switch technology, the requirement for real-time acquisition of the telephone traffic data and the like in the telephone conversation process becomes higher and higher, and the monitoring method for the telephone traffic data and the like in the telephone conversation process obviously cannot meet the aim of real-time and accurate monitoring of the telephone conversation process.
Disclosure of Invention
The technical problem to be solved by the present invention is to provide a method, a system, a device and a medium for monitoring a telephone call in a soft switch platform, in order to overcome the defect that the soft switch platform in the prior art cannot meet the requirement of real-time and accurate monitoring of the telephone call process.
The invention solves the technical problems through the following technical scheme:
a monitoring method for telephone calls in a soft switch platform comprises the following steps:
creating a client object;
establishing network connection between the client object and a telephone soft switch platform;
monitoring a call event of the telephone call by using the client object, wherein the call event is generated by the telephone soft switch platform;
and the client object monitors the process of the telephone call according to the call event.
Preferably, the step of the client object monitoring the process of the telephone call according to the call event includes:
and the client object generates traffic data according to the call event.
Preferably, the step of the client object monitoring the process of the phone call according to the call event further includes:
the client object generates and displays prompt information according to the call event;
and the client object receives input information and sends the input information to the telephone soft switch platform.
Preferably, the input information includes at least one of outbound call, answer, reject, hang-up, hold cancel, transfer, DTMF (dual tone multi frequency).
Preferably, the call event includes at least one of a calling event, a called event, a phone hold event, a transfer event, and a hang-up event.
A monitoring system of telephone conversation in a soft switch platform comprises a creating module, a connecting module, a monitoring module and a monitoring module;
the creation module is used for creating a client object;
the connection module is used for establishing network connection between the client object and a telephone soft switch platform;
the monitoring module is used for monitoring a call event of the telephone call by using the client object, and the call event is generated by the telephone soft switch platform;
the monitoring module is used for monitoring the telephone call process by utilizing the client object according to the call event.
Preferably, the monitoring module is further configured to generate traffic data by the client object according to the call event.
Preferably, the monitoring module is further configured to generate and display a prompt message according to the call event by using the client object, and further configured to receive an input message by using the client object and send the input message to the soft switch platform.
An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method for monitoring a telephone call in a softswitch platform as described above when executing the computer program.
A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method for monitoring a telephone call in a softswitch platform as described above.
The positive progress effects of the invention are as follows:
the invention can monitor the process of telephone conversation in real time by using the established means that the client object monitors the conversation event of the telephone soft switch platform, and can monitor the process of telephone conversation according to the conversation event by using the client object, thereby realizing accurate, high-efficiency and real-time monitoring of the process of telephone conversation in the soft switch platform.
Drawings
Fig. 1 is a flowchart of a method for monitoring a telephone call in a soft switch platform according to embodiment 1 of the present invention.
Fig. 2 is a flowchart of step 14 of a method for monitoring a phone call in a soft switch platform according to embodiment 1 of the present invention.
Fig. 3 is a schematic block diagram of a monitoring system for telephone calls in a soft switch platform according to embodiment 2 of the present invention.
Fig. 4 is a schematic structural diagram of an electronic device according to embodiment 3 of the present invention.
Detailed Description
The invention is further illustrated by the following examples, which are not intended to limit the scope of the invention.
Example 1
This embodiment provides a method for monitoring a phone call in a soft switch platform, as shown in fig. 1, the method for monitoring a phone call in a soft switch platform includes:
step 11: creating a client object;
step 12: establishing network connection between the client object and a telephone soft switch platform;
step 13: and monitoring a call event of the telephone call by using the client object, wherein the call event is generated by the telephone soft switch platform.
Step 14: the client object monitors the process of the telephone call according to the call event.
The embodiment replaces the original telephone traffic statistical module by monitoring the call event of the telephone call, improves the data processing efficiency and accuracy, and can achieve the purpose of acquiring call data in real time.
And 142, generating prompt information by the client object according to the call event and displaying the prompt information to the user.
The call event comprises at least one of a calling event, a called event, a phone hold event, a transfer event and a hang-up event.
And step 143, the client object receives the input information of the user and sends the input information to the soft switch platform.
The client object can realize the display of a human-computer interface by utilizing a webpage end mode, and carry out visual control management on the telephone conversation process. On the web page end interface, a user can input information to perform the control of the call function of the call process so as to perform different call operations, wherein the input information comprises at least one of call-out, answer, rejection, hang-up, hold, cancel hold, transfer and DTMF, so as to perform the corresponding operations of call-out, call answer, call rejection, call hang-up, call hold, call transfer, DTMF and the like.
At present, most of solutions of the mainstream telephone soft switch platform are Freeswitch (a kind of telephone soft switch platform), and the present embodiment specifically explains the Freeswitch as an example.
After a connection is created by a client object (client object), a listening class (esleventlistenermpl) of a call event is added, the type of return data of the call event to be monitored is defined as 'plain' (a data format) in a seteventsuscriptions, and the call event to be monitored is correspondingly added in a function addEventFilter according to the name of the call event.
The listening class (esleventlisteneramplipl) of a call event needs to implement an IEslEventListener interface, rewrite methods eventReceived and backgroudjobresultrceived. Wherein the eventReceived method may listen for all events added to the snoop list except for asynchronous instruction events, which are snooped in the method backgroup jobresultreceived. In both methods, the monitored call events can be processed, for example, data acquisition and analysis can be performed.
During the new call origination to call termination, Freeswitch generates the following call events:
a call CREATE event CHANNEL _ CREATE, a called CREATE event CHANNEL _ CREATE, a call ANSWER event CHANNEL _ ANSWER, a called ANSWER event CHANNEL _ ANSWER, a call HOLD event CHANNEL _ HOLD, a cancel call HOLD event CHANNEL _ unlock, a call hang-up event CHANNEL _ HANGUP _ COMPLETE, a called hang-up event CHANNEL _ HANGUP _ COMPLETE, a transfer hang-up event CHANNEL _ HANGUP _ COMPLETE, a transferred CREATE event CHANNEL _ CREATE, a transferred ANSWER event CHANNEL _ ANSWER, etc.
And distinguishing different call events through corresponding event names, and then respectively carrying out corresponding processing on each call event.
Such as the following codes:
different call event names are processed by using HEARTBEAT, CHANNEL _ CREATE, CHANNEL _ ANSWER, etc.
When processing the monitored call event, it should be noted that the call event corresponding to the same call behavior may be monitored twice, and some call events may be monitored only once, which is determined by the particularity of the call behavior, and the call behavior is composed of multiple CHANNELs (CHANNELs), for example, the most common call answering behavior is composed of two CHANNELs, one calling CHANNEL is a called CHANNEL, so a CHANNEL creation event like CHANNEL _ CREATE is monitored in several scenarios: 1) when initiating a call, the creation of a calling channel, 2) when initiating a call, the creation of a called channel, and 3) when initiating a transfer, the creation of a channel of a transferred party. The creation event in several cases needs to be monitored, and the data information of the calling party and the called party needs to be processed respectively during processing.
The call ANSWER event of the CHANNEL _ ANSWER CHANNEL is triggered when the calling party initiates a call and the called party ANSWERs (similarly, the call ANSWER in the forwarding process is actually that the forwarded party is called), and since the call is successfully connected in the event, a function of realizing recording, namely a function of performing statistical processing on real-time data, can also be initiated here.
CHANNEL _ HOLD and CHANNEL _ HOLD call HOLD/cancel HOLD events are one-CHANNEL trigger events that only affect the talk status of the currently operating CHANNEL.
The CHANNEL _ HANGUP _ COMPLETE call drop event may be triggered at the end of the call or a call setup failure. Geteventhheads (), among the monitored call events, can be updated by Map < String, String > header ═ event; get ("call-Unique-ID") traffic data that needs to be counted in real time.
And other call data, such as the calling and called numbers, the call starting and stopping time, the call duration, the recording file, the hang-up reason and other information can be acquired in real time in the call event, so that the efficiency of monitoring various call data in real time is improved, and the user requirements under different conditions are met.
Except for the frequently-used call events, other events can be customized according to actual requirements to realize monitoring control, the principle is similar, the event monitoring content has high expansibility, and other event contents are not repeated herein.
In the process of monitoring the call event, the client object can also generate prompt information according to the call event and display the prompt information to the user through a human-computer interface so that the user can check the prompt information and can also receive feedback operation of the user so as to control the call process.
The client object sends a synchronous real-time command to the FreeWITCH system by calling a function client.
Calling operation is asynchronous operation, calling function client sendsynccapcommand () method is called to realize, command is realized by using originate user/810002& bridge (user/810008), the initiator of originate command is FreeSFITCH system, when talking, both ends of talking can be displayed as called and ring, the caller can be answered by automatic answering mode, and the caller can be displayed as call waiting state.
The specific visual page on the man-machine interface can be similar to the mobile phone call interface, and comprises interfaces such as dialing, ringing, calling, holding, switching, DTMF (dual tone multi frequency), state switching/automatic answering, call record, address list page and the like.
Compared with the control management of realizing the call in a mode of taking an entity phone as a carrier, the man-machine interface management service mode of the client object can be used for a user to operate all control operations at a computer webpage end, so that the efficiency of outbound call and answering is effectively improved, for example, the user can directly copy and input the control operations during dialing, the problems that numbers need to be sequentially input on the entity phone and are slow in input and easy to make mistakes are avoided, the telephone function such as an automatic answering function can be customized, the waiting time of the client can be effectively reduced, the number in an address list function clicking list is automatically filled into a dialing page, the function of rapidly outbound call or switching is realized, the state switching management function is realized, the functions of customizing call record data and the like can be realized.
Example 2
The embodiment provides a monitoring system for a phone call in a soft switch platform, as shown in fig. 3, the monitoring system for a phone call in a soft switch platform includes a creation module 21, a connection module 22, a monitoring module 23, and a monitoring module 24.
The creation module 21 is used for creating a client object;
the connection module 22 is used for establishing network connection between the client object and the telephone soft switch platform;
the monitoring module 23 is used for monitoring a call event of a telephone call by using the client object, wherein the call event is generated by the telephone soft switch platform.
The embodiment replaces the original telephone traffic statistical module by monitoring the call event of the telephone call, improves the data processing efficiency and accuracy, and can achieve the purpose of acquiring call data in real time.
The monitoring module 24 is used for monitoring the process of the telephone call according to the call event by using the client object.
The monitoring module 24 is further configured to generate traffic data by the client object according to the call event.
The call event comprises at least one of a calling event, a called event, a phone hold event, a transfer event and a hang-up event.
The monitoring module 24 is further configured to generate and display a prompt message according to the call event by using the client object, and further configured to receive an input message of the user by using the client object and send the input message to the soft switch platform.
The client object can realize the display of a human-computer interface by utilizing a webpage end mode, and carry out visual control management on the telephone conversation process. On the web page end interface, a user can input information to perform the control of the call function of the call process so as to perform different call operations, wherein the input information comprises at least one of call-out, answer, rejection, hang-up, hold, cancel hold, transfer and DTMF, so as to perform the corresponding operations of call-out, call answer, call rejection, call hang-up, call hold, call transfer, DTMF and the like.
At present, most of solutions of the mainstream telephone soft switch platform are Freeswitch (a kind of telephone soft switch platform), and the present embodiment specifically explains the Freeswitch as an example.
After a connection is created by a client object (client object), a monitoring class (esleventlistenermpl) of a call event is added, the type of return data of the call event to be monitored is defined as 'play' in a function seteventsuscriptions, and the call event to be monitored is correspondingly added in a function addEventFilter according to the name of the call event.
The listening class (esleventlisteneramplipl) of a call event needs to implement an IEslEventListener interface, rewrite methods eventReceived and backgroudjobresultrceived. Wherein the eventReceived method may listen for all events added to the snoop list except for asynchronous instruction events, which are snooped in the method backgroup jobresultreceived. In both methods, the monitored call events can be processed, for example, data acquisition and analysis can be performed.
During the new call origination to call termination, Freeswitch generates the following call events:
a call CREATE event CHANNEL _ CREATE, a called CREATE event CHANNEL _ CREATE, a call ANSWER event CHANNEL _ ANSWER, a called ANSWER event CHANNEL _ ANSWER, a call HOLD event CHANNEL _ HOLD, a cancel call HOLD event CHANNEL _ unlock, a call hang-up event CHANNEL _ HANGUP _ COMPLETE, a called hang-up event CHANNEL _ HANGUP _ COMPLETE, a transfer hang-up event CHANNEL _ HANGUP _ COMPLETE, a transferred CREATE event CHANNEL _ CREATE, a transferred ANSWER event CHANNEL _ ANSWER, etc.
And distinguishing different call events through corresponding event names, and then respectively carrying out corresponding processing on each call event.
Such as the following codes:
different call event names are processed by using HEARTBEAT, CHANNEL _ CREATE, CHANNEL _ ANSWER, etc.
When processing the monitored call event, it should be noted that the call event corresponding to the same call behavior may be monitored twice, and some call events may be monitored only once, which is determined by the particularity of the call behavior, and the call behavior is composed of multiple CHANNELs (CHANNELs), for example, the most common call answering behavior is composed of two CHANNELs, one calling CHANNEL is a called CHANNEL, so a CHANNEL creation event like CHANNEL _ CREATE is monitored in several scenarios: 1) when initiating a call, the creation of a calling channel, 2) when initiating a call, the creation of a called channel, and 3) when initiating a transfer, the creation of a channel of a transferred party. The creation event in several cases needs to be monitored, and the data information of the calling party and the called party needs to be processed respectively during processing.
The call ANSWER event of the CHANNEL _ ANSWER CHANNEL is triggered when the calling party initiates a call and the called party ANSWERs (similarly, the call ANSWER in the forwarding process is actually that the forwarded party is called), and since the call is successfully connected in the event, a function of realizing recording, namely a function of performing statistical processing on real-time data, can also be initiated here.
CHANNEL _ HOLD and CHANNEL _ HOLD call HOLD/cancel HOLD events are one-CHANNEL trigger events that only affect the talk status of the currently operating CHANNEL.
The CHANNEL _ HANGUP _ COMPLETE call drop event may be triggered at the end of the call or a call setup failure. Geteventhheads (), among the monitored call events, can be updated by Map < String, String > header ═ event; get ("call-Unique-ID") traffic data that needs to be counted in real time.
And other call data, such as the calling and called numbers, the call starting and stopping time, the call duration, the recording file, the hang-up reason and other information can be acquired in real time in the call event, so that the efficiency of monitoring various call data in real time is improved, and the user requirements under different conditions are met.
Except for the frequently-used call events, other events can be customized according to actual requirements to realize monitoring control, the principle is similar, the event monitoring content has high expansibility, and other event contents are not repeated herein.
In the process of monitoring the call event, the client object can also generate prompt information according to the call event and display the prompt information to the user through a human-computer interface so that the user can check the prompt information and can also receive feedback operation of the user so as to control the call process.
The client object sends a synchronous real-time command to the FreeWITCH system by calling a function client.
Calling operation is asynchronous operation, calling function client sendsynccapcommand () method is called to realize, command is realized by using originate user/810002& bridge (user/810008), the initiator of originate command is FreeSFITCH system, when talking, both ends of talking can be displayed as called and ring, the caller can be answered by automatic answering mode, and the caller can be displayed as call waiting state.
The specific visual page on the man-machine interface can be similar to the mobile phone call interface, and comprises interfaces such as dialing, ringing, calling, holding, switching, DTMF (dual tone multi frequency), state switching/automatic answering, call record, address list page and the like.
Compared with the control management of realizing the call by using the entity phone as a carrier, the man-machine interface of the client object has the advantages that the service mode of the man-machine interface management can be used for a user to operate all control operations at a computer webpage end, the efficiency of outbound call and answering is effectively improved, for example, the user can directly copy and input the numbers during dialing, the problems that the numbers need to be sequentially input on the entity phone and are slow in input and easy to make mistakes are avoided, the telephone functions such as an automatic answering function can be customized, the waiting time of the client can be effectively reduced, the numbers in an address list function clicking list are automatically filled into a dialing page, the function of rapidly outbound call or switching is realized, the state switching management function is realized, the functions of customizing call record data and the like can be.
Example 3
Fig. 4 is a schematic structural diagram of an electronic device according to embodiment 3 of the present invention. The electronic device comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, and the processor executes the program to realize the monitoring method of the telephone conversation in the soft switch platform of the embodiment 1. The electronic device 50 shown in fig. 4 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiment of the present invention.
As shown in fig. 4, the electronic device 50 may be embodied in the form of a general purpose computing device, which may be, for example, a server device. The components of the electronic device 50 may include, but are not limited to: the at least one processor 51, the at least one memory 52, and a bus 53 connecting the various system components (including the memory 52 and the processor 51).
The bus 53 includes a data bus, an address bus, and a control bus.
The memory 52 may include volatile memory, such as Random Access Memory (RAM)521 and/or cache memory 522, and may further include Read Only Memory (ROM) 523.
The processor 51 executes various functional applications and data processing, such as a method for monitoring a telephone call in a soft switch platform provided in embodiment 1 of the present invention, by running a computer program stored in the memory 52.
The electronic device 50 may also communicate with one or more external devices 54 (e.g., a keyboard, a pointing device, etc.). Such communication may be through an input/output (I/O) interface 55. Also, the model-generating device 50 may also communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network, such as the Internet) via a network adapter 56. As shown, the network adapter 56 communicates with the other modules of the model-generating device 50 over a bus 53. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in conjunction with the model-generating device 50, including but not limited to: microcode, device drivers, redundant processors, external disk drive arrays, RAID (disk array) systems, tape drives, and data backup storage systems, etc.
It should be noted that although in the above detailed description several units/modules or sub-units/modules of the electronic device are mentioned, such a division is merely exemplary and not mandatory. Indeed, the features and functionality of two or more of the units/modules described above may be embodied in one unit/module according to embodiments of the invention. Conversely, the features and functions of one unit/module described above may be further divided into embodiments by a plurality of units/modules.
Example 5
The present embodiment provides a computer-readable storage medium, on which a computer program is stored, which when executed by a processor, implements the steps of the method for monitoring a telephone call in a soft switch platform provided in embodiment 1.
More specific examples, among others, that the readable storage medium may employ may include, but are not limited to: a portable disk, a hard disk, random access memory, read only memory, erasable programmable read only memory, optical storage device, magnetic storage device, or any suitable combination of the foregoing.
In a possible implementation manner, the present invention can also be implemented in the form of a program product, which includes program codes for causing a terminal device to execute the steps in the method for monitoring a telephone call in a softswitch platform according to embodiment 1 when the program product runs on the terminal device.
Where program code for carrying out the invention is written in any combination of one or more programming languages, the program code may execute entirely on the user device, partly on the user device, as a stand-alone software package, partly on the user device and partly on a remote device or entirely on the remote device.
While specific embodiments of the invention have been described above, it will be appreciated by those skilled in the art that this is by way of example only, and that the scope of the invention is defined by the appended claims. Various changes and modifications to these embodiments may be made by those skilled in the art without departing from the spirit and scope of the invention, and these changes and modifications are within the scope of the invention.
Claims (10)
1. A monitoring method for telephone call in soft switch platform is characterized in that the monitoring method for telephone call in soft switch platform includes:
creating a client object;
establishing network connection between the client object and a telephone soft switch platform;
monitoring a call event of the telephone call by using the client object, wherein the call event is generated by the telephone soft switch platform;
and the client object monitors the process of the telephone call according to the call event.
2. The method of claim 1, wherein the step of monitoring the telephone call in the soft switch platform,
the step that the client object monitors the process of the telephone call according to the call event comprises the following steps:
and the client object generates traffic data according to the call event.
3. The method for monitoring a phone call in a soft switch platform according to claim 2, wherein the step of the client object monitoring the process of the phone call according to the call event further comprises:
the client object generates and displays prompt information according to the call event;
and the client object receives input information and sends the input information to the telephone soft switch platform.
4. The method of claim 3, wherein the input information comprises at least one of outbound call, answer, reject, hang up, hold, cancel hold, forward, DTMF.
5. The method of claim 1, wherein the call event comprises at least one of a calling event, a called event, a call hold event, a transfer event, and a hang-up event.
6. A monitoring system for telephone conversation in a soft switch platform is characterized in that the monitoring system for telephone conversation in the soft switch platform comprises a creation module, a connection module, a monitoring module and a monitoring module;
the creation module is used for creating a client object;
the connection module is used for establishing network connection between the client object and a telephone soft switch platform;
the monitoring module is used for monitoring a call event of the telephone call by using the client object, and the call event is generated by the telephone soft switch platform;
the monitoring module is used for monitoring the telephone call process by utilizing the client object according to the call event.
7. The system for monitoring telephone calls in a softswitch platform as recited in claim 6,
the monitoring module is also used for generating traffic data by the client object according to the call event.
8. The system for monitoring telephone calls in a softswitch platform of claim 7, wherein the monitoring module is further configured to generate and display a prompt message based on the call event using the client object, and further configured to accept an input message using the client object and send the input message to the softswitch platform.
9. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method for monitoring a telephone call in a softswitch platform according to any of claims 1 to 5 when executing the computer program.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method for monitoring a telephone call in a softswitch platform according to any one of claims 1 to 5.
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| CN111745689A (en) * | 2020-07-16 | 2020-10-09 | 浙江百应科技有限公司 | Method for realizing voice robot automatic test through recording playback comparison |
| CN112822337A (en) * | 2021-01-22 | 2021-05-18 | 深圳壹账通智能科技有限公司 | Smart phone platform, incoming call method, outgoing call method, device, and storage medium |
| CN113286380A (en) * | 2021-07-20 | 2021-08-20 | 四川优家库信息技术有限公司 | Communication establishing method, communication method and system based on middleware and Freeswitch |
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