CN111260433A - Service order processing method and device - Google Patents
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Abstract
The invention provides a business order processing method and a device, wherein a business order sent by a terminal is received, a business process corresponding to the business order is obtained from a process configuration table, and the business process comprises a business node and a circulation condition; generating an order example corresponding to the business order according to the business process; and carrying out circulation processing on the service at each service node according to the order example and the circulation condition. By the method for realizing that different business orders multiplex corresponding business nodes and circulation conditions in the same business process, the workload of repeated processes in the process of developing the business orders can be reduced, the development efficiency of the process of processing the business orders is improved, and the development difficulty and the development cost of the process of processing the business orders are reduced.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a method and an apparatus for processing a service order.
Background
In the trend that science and technology innovation and mobile internet are vigorously advocated in China and the market competition of the telecommunication industry is increasingly fierce, the international market is gradually opened, and the mobile terminal is required to continuously evolve towards the mobile internet so as to meet the international competition of telecommunication operation business.
The current mobile terminal service acceptance system can handle simple basic services. With the increasing variety of telecommunication services, a mobile terminal service acceptance system is required to provide more complex service order processing flows, and the service scenes of most terminals can be supported. At present, on the basis of the existing mobile terminal service acceptance service, the mobile terminal service acceptance system can provide a complex service order processing flow by re-developing system software.
However, the inventors found that the prior art has the following problems: the problems of high development difficulty and high cost exist in developing new system software aiming at each business order processing flow.
Disclosure of Invention
The invention aims to provide a method and a device for processing a business order flow, which aim to realize the purpose of processing various complex order business flows.
In a first aspect, the present invention provides a method for processing a service order, including:
receiving a service order sent by a terminal, and acquiring a service flow corresponding to the service order from a flow configuration table, wherein the service flow comprises a service node and a circulation condition;
generating an order example corresponding to the business order according to the business process;
and carrying out circulation processing on the service at each service node according to the order example and the circulation condition.
In one possible design, the service nodes include automation nodes and manual nodes;
the circulation condition comprises a condition parameter, a judgment condition and a condition assignment; the condition parameters are preset parameters in the service nodes, the judgment conditions comprise conditions greater than, conditions less than and conditions equal to, and the condition assignment is a judgment limit value in the circulation condition.
In a possible design, when the order instance is circulated in each service node according to the circulation condition, the method includes:
when an error report or an inactivated manual node occurs in the process of the order instance flowing through the service node, the service flow can be suspended at the service node, and the service flow is waited to be re-executed to the service node or the service node is activated.
In a possible design, the obtaining a service process corresponding to the service order from a process configuration table includes:
acquiring a service process key according to the service order;
and acquiring the corresponding service process from a process configuration table according to the service process key.
In one possible design, the process configuration table includes a process definition table, a node information table, a process and node relationship table, and a flow condition table.
In a possible design, when the service node performs the flow processing on the service according to the order instance and the flow condition, the method further includes:
and generating circulation information of the order example, and storing the circulation information into an order database.
In one possible design, the order database includes:
the order information table, the order and process example relation table, the order process and process example relation table, the example node information table and the process example execution parameter table.
In a second aspect, an embodiment of the present invention provides a service order processing apparatus, where the service order processing method according to any one of the first aspects includes:
the acquisition module is used for receiving a service order sent by a terminal and acquiring a service flow corresponding to the service order from a flow configuration table, wherein the service flow comprises a service node and a circulation condition;
the generating module is used for generating an order example corresponding to the business order according to the business process;
and the processing module is used for carrying out circulation processing on the service at each service node according to the order example and the circulation condition.
In a third aspect, an embodiment of the present invention provides a server, including: at least one processor and memory;
the memory stores computer-executable instructions;
the at least one processor executing the computer-executable instructions stored by the memory causes the at least one processor to perform the business order processing method of any of the first aspects;
in a fourth aspect, an embodiment of the present invention provides a computer-readable storage medium, where a computer executes instructions, and when a processor executes the computer to execute the instructions, the method for processing a service order according to any one of the first aspect is implemented.
According to the business order processing method and device provided by the embodiment of the invention, through the method for realizing that different business orders multiplex corresponding business nodes and circulation conditions in the same business process, the workload of repeated processes in the process of developing the business orders can be reduced, the development efficiency of the business order processing process is improved, and the development difficulty and development cost of the business order processing process are reduced.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description, serve to explain the principles of the invention.
Fig. 1 is a schematic view of a service order processing application scenario provided in an embodiment of the present invention;
fig. 2 is a first flowchart of a method for processing a service order according to an embodiment of the present invention;
fig. 3 is a flowchart of a service order processing method according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of a service order processing apparatus according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of a server according to an embodiment of the present invention.
Detailed Description
With the above figures, certain embodiments of the invention have been illustrated and described in more detail below. The drawings and the description are not intended to limit the scope of the inventive concept in any way, but rather to illustrate it by those skilled in the art with reference to specific embodiments.
Fig. 1 is a schematic view of a service order processing application scenario provided in an embodiment of the present invention, as shown in fig. 1: the service order processing application scenario in the embodiment of the invention comprises the following steps: the terminal 101 and the server 102 are connected through a mobile network, and the terminal 101 and the server 102 are connected through the mobile network. The terminal 101 may be any type of terminal device, such as a mobile or mobile terminal device, for example, a mobile phone, a tablet computer, a wearable device, and the like, and generally, the terminal 101 is installed on the site or in the foreground of the service acceptance system, and the server 102 is a background processing device of the service acceptance system.
In some scenarios, a client submits a service order from the terminal 101, the terminal receives the service order from the client and then sends the service order to the server 102, and the server 102 performs processing according to a specific service form in the service order. The service order may be a communication account opening service, wherein the account opening service includes: single mobile, main and auxiliary cards, broadband, fusion and other specific service forms. These traffic patterns are different but many steps are the same. Taking a broadband on-site real-name account opening service and a service integrating on-site account opening as an example, both services relate to account opening and related processing of broadband services, and nodes corresponding to the account opening and the broadband services can be multiplexed, such as waiting for payment, applying for an IPTV account, pre-submitting, formal submitting, sending a message to an incentive, printing an electronic invoice, filing a sub-order and filing a main order, wherein service codes corresponding to the nodes are the same. The embodiment of the invention provides a business order processing method, which can reuse business codes of the same node by realizing different business orders, reduce the development workload of repeated nodes, improve the development efficiency of a business order processing flow and reduce the development difficulty and the development cost of the business order processing flow.
Fig. 2 is a first flowchart of a service order processing method according to an embodiment of the present invention. The execution subject of the method of this embodiment may be the server in fig. 1, as shown in fig. 2, the service order processing method includes the following steps:
s21: receiving a service order sent by a terminal, and acquiring a service flow corresponding to the service order from a flow configuration table, wherein the service flow comprises a service node and a flow condition.
And after the terminal receives the service order submitted by the client, the service order is sent to the server in time. After receiving the service order, the server extracts relevant information in the service order, such as customer information in the order, the service type of the order service, and the like. And acquiring a service process corresponding to the service order information from the process configuration table according to the extracted service order information, wherein the service process comprises service nodes and circulation conditions. The corresponding business process includes information such as a process identifier, a process name, a process state, a process version number and the like.
For example, if the service order submitted by the client a is broadband field real-name account opening, the service node and the flow conditions in the service flow corresponding to the broadband field real-name account opening service, such as service node information to be paid, applying for an IPTV account, pre-submitting, formally submitting, sending a message to an incentive, and the like, and the flow conditions smaller than the account opening network segment address, are obtained from the flow configuration table. And determining the business processing flow of the business order according to the business node and the circulation condition. For example, if the service order submitted by the client B is a converged field account opening, the service node and the flow conditions in the service flow corresponding to the converged field account opening service, such as the service node information to be paid, applying for an IPTV account, pre-submitting, formally submitting, sending a message to an incentive, and the flow conditions smaller than the account opening network segment address, are obtained from the flow configuration table. And determining the business processing flow of the business order according to the business node and the circulation condition. According to the business processing flows corresponding to the business orders submitted by the client A and the client B, the business orders submitted by the two clients have the same business nodes and the same circulation conditions.
S22: and generating an order example corresponding to the business order according to the business process.
And determining the business processing flow of the business order according to the business node and the circulation condition in the business flow corresponding to the customer business order. In the process of processing a service order according to a service processing flow, specific information submitted by a client in the service order, such as client specific information including a client name, a client network segment address, and the like, needs to be processed. Generating an order example of a business order according to client specific information in the business order according to a corresponding business process, wherein the information of the order example comprises: identification number of the order instance and order number of the order instance.
For example, if the service order submitted by the client a is a broadband field real-name account opening, the identification number of the order instance of the client a is obtained as an account opening process 012, and the order number is KDXCKH012, where the identification number of the order instance is a unique identification processed in the process of the service order. For example, if the service order submitted by the client B is a converged field account opening, the identification number of the order instance of the client B is acquired as an account opening process 022, the order number is RHXCKH02S2S23, and the service is circulated at each service node according to the order instance and the circulation condition.
And the order example is processed according to the corresponding service node and the circulation condition in the service flow. And processing the service order example according to the identification number of the order example in the order example and the corresponding circulation condition in the service flow, namely, the order example sequentially circulates in the service nodes according to the circulation condition, and each service node is executed to obtain the corresponding service code.
For example, if the service order submitted by the client a is a broadband field real-name account opening, the identification number of the order example of the client is acquired as the account opening process 012, the order example of the order example is the account opening process 012, the service node and the circulation condition corresponding to the broadband field real-name account opening service process are sequentially circulated in the service node according to the circulation condition by the order example of the identification number of the order example 012, each service node in the account opening service process is executed to obtain a service code, and the order example of the identification number of the order example 012 is processed. For example, if the service order submitted by the client B is a converged site account opening, the identification number of the order instance of the client is acquired as an account opening process 022, the identification number of the order instance is sequentially circulated at the service node according to the circulation condition and the service node corresponding to the broadband site real-name account opening service process, the service code corresponding to each service node in the account opening service process is executed, and the order instance with the identification number of the order instance as the account opening process 022 is processed. The service flow corresponding to the account opening flow 012 of the client a and the account opening flow 022 of the client B have repeated service nodes and flow conditions, for example, the service nodes all include an account to be paid, an IPTV account application, pre-submission, formal submission, and a message to be sent to an incentive, and the flow conditions all include addresses smaller than an account opening network segment, so the account opening flow 012 and the account opening flow 022 can multiplex the same service nodes and flow conditions.
It can be seen from the foregoing embodiments that, by providing a method for multiplexing corresponding service nodes and circulation conditions in the same service flow for different service orders, the embodiments of the present invention can reduce the workload of developing repeated flows in the service order processing flow, improve the development efficiency of the service order processing flow, and reduce the development difficulty and development cost of the service order processing flow.
In one embodiment of the invention, the service nodes include automation nodes and manual nodes. The circulation condition comprises a condition parameter, a judgment condition and a condition assignment; the condition parameters are preset parameters in the service nodes, the judgment conditions comprise conditions greater than, conditions less than and conditions equal to, and the condition assignment is a judgment limit value in the circulation condition.
The service node is an actual service processing code corresponding to the service order, and is divided into an automatic node and a manual node according to the type of the actual service processing code corresponding to the service node, wherein the automatic node can automatically process the order example according to the set service processing code, and the manual node needs to manually process the service order example and confirm the service order information.
The circulation condition is different judgment conditions determined by the order example according to different conditions in the process of processing the business process. According to the specific parameters set in the circulation conditions, the actual processing results of different order examples in the processing process can be judged, and the actual processing effects of different order examples are improved.
It can be known from the above embodiments that the service processing capability for processing different types of service orders is improved by automatically processing the order examples according to the type of the actual processing service code of the service node or by manually processing the order examples and by specifically defining the parameter information of the flow conditions.
In an embodiment of the present invention, when the order instance flows at each service node according to the flow condition, when an error report or an inactive manual node occurs during the flow of the order instance at the service node, the service flow may be suspended at the service node, and wait for re-execution of the service flow to the service node or the service node to be activated.
If an error report occurs during the circulation of the order instance in the service node or the manual node is not activated, the subsequent processing of the service flow of the order instance is affected, and the service node at the moment can be temporarily suspended to wait for re-executing the service flow to the service node or the service node is activated again.
It can be known from the foregoing embodiments that, by suspending a service node in which an error is reported or a manual node is not activated, and waiting for re-executing a service flow to the service node or the service node to be activated again, a situation that an order instance is not processed for a long time in a streaming process, which results in a failure in order instance service processing, can be avoided.
Fig. 3 is a flow chart of a service order processing method according to an embodiment of the present invention, and on the basis of the embodiment of fig. 2, as shown in fig. 3, before acquiring a service flow corresponding to the service order from a flow configuration table in step S21, the method further includes:
s31: and acquiring a service process key according to the service order.
The same set of key table is adopted for the service order and the corresponding service process, the key identification corresponding to the key table is defined in the service order, and the corresponding service process key is obtained according to the key identification.
S32: and acquiring the corresponding service process from a process configuration table according to the service process key.
And according to the obtained service process key, finding the service process with the same service process key in the process configuration table. Whether the business order corresponds to the business process can be judged by comparing whether the process key of the business order is consistent with the process key of the business process.
It can be known from the above embodiments that, by setting the same service flow key for the service order and the corresponding service flow, the occurrence of a service flow matching error can be prevented, and the processing accuracy of the service order is improved.
In an embodiment of the present invention, the flow configuration table includes a flow definition table, a node information table, a flow and node relationship table, and a flow condition table.
As shown in table 1, the specific contents of the flow definition table, the node information table, the flow-node relationship table, and the flow condition table are as follows:
TABLE 1
It can be seen from the above embodiments that, by defining the process name, the process description, the process state, the process version number, the node name, whether manual or not, the execution method start node, the end node, the connection left value, the connection operation, the connection right value, and other process parameters related to the process processing process in the process configuration table, and performing processing according to the process actually corresponding to the service order, development work that each process in the original service process processing system needs to complete a dedicated process node and a circulation condition is reduced, workload for developing the service process processing system is reduced, development efficiency of the service order processing process is improved, and development difficulty and development cost of the service order processing process are reduced.
Flow definition table, node information table, flow and node relation table, and flow condition table
In an embodiment of the present invention, when the service node performs the flow processing on the service according to the order instance and the flow condition, the method further includes:
and generating circulation information of the order example, and storing the circulation information into an order database.
In the process of processing the service order, each order instance generates circulation information related to the service order information of the user, including intermediate process information of actual service processing of the client, a processing result of the service order and the like.
According to the embodiment, the circulation information is recorded in the order database in time, so that the related information can be conveniently inquired and analyzed when the service problem occurs subsequently.
In one embodiment of the present invention, the order database includes:
the order information table, the order and process example relation table, the order process and process example relation table, the example node information table and the process example execution parameter table.
As shown in table 2: the specific definition contents of the order information table, the order and process example relation table, the order process and process example relation table, the example node information table and the process example execution parameter table are as follows:
TABLE 2
As can be seen from the foregoing embodiments, by recording the name of the flow of the order instance in the service processing process and the corresponding key value thereof, the association relationship between the order identifier and the flow instance identifier, the association relationship between the flow identifier and the flow instance identifier, the execution conditions of each node of the flow instance, including the state, the execution time, and the like, and the execution parameters of the flow instance, it is convenient to trace and analyze the problems occurring in the current service order.
Fig. 4 is a schematic structural diagram of a service order processing apparatus according to an embodiment of the present invention. As shown in fig. 4, the service order processing apparatus 40 includes: an acquisition module 401, a generation module 402 and a processing module 403.
The obtaining module 401 receives a service order sent by a terminal, and obtains a service flow corresponding to the service order from a flow configuration table, where the service flow includes a service node and a flow condition.
A generating module 402, configured to generate an order instance corresponding to the service order according to the service flow.
And the processing module 403 is configured to perform, according to the order example, a circulation process on the service node at each service node according to the circulation condition.
The apparatus provided in this embodiment may be used to implement the technical solutions of the above method embodiments, and the implementation principles and technical effects are similar, which are not described herein again.
Fig. 5 is a schematic structural diagram of a server according to an embodiment of the present invention. As shown in fig. 5, the server 50 of the present embodiment includes: a processor 501 and a memory 502; wherein:
a memory 502 for storing computer-executable instructions;
a processor 501, configured to execute computer-executable instructions stored in the memory to implement the steps performed by the server in the foregoing embodiments;
reference may be made in particular to the description relating to the method embodiments described above.
In one possible design, memory 502 may be separate or integrated with processor 501.
When the memory 502 is provided separately, the throttle control apparatus further includes a bus 503 for connecting the memory 502 and the processor 501.
Embodiments of the present invention also provide a computer-readable storage medium, in which computer-executable instructions are stored, and when a processor executes the computer-executable instructions, the method for controlling the throttle valve is implemented as described above.
In the embodiments provided in the present invention, it should be understood that the disclosed apparatus and method may be implemented in other ways. For example, the above-described device embodiments are merely illustrative, and for example, the division of the modules is only one logical division, and other divisions may be realized in practice, for example, a plurality of modules may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or modules, and may be in an electrical, mechanical or other form.
The modules described as separate parts may or may not be physically separate, and parts displayed as modules may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to implement the solution of the present embodiment.
In addition, functional modules in the embodiments of the present invention may be integrated into one processing unit, or each module may exist alone physically, or two or more modules are integrated into one unit. The unit formed by the modules can be realized in a hardware form, and can also be realized in a form of hardware and a software functional unit.
The integrated module implemented in the form of a software functional module may be stored in a computer-readable storage medium. The software functional module is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device) or a processor to execute some steps of the methods described in the embodiments of the present application.
It should be understood that the Processor may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of a method disclosed in connection with the present invention may be embodied directly in a hardware processor, or in a combination of the hardware and software modules within the processor.
The memory may comprise a high-speed RAM memory, and may further comprise a non-volatile storage NVM, such as at least one disk memory, and may also be a usb disk, a removable hard disk, a read-only memory, a magnetic or optical disk, etc.
The bus may be an Industry Standard Architecture (ISA) bus, a Peripheral Component Interconnect (PCI) bus, an Extended ISA (Extended Industry Standard Architecture) bus, or the like. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, the buses in the figures of the present application are not limited to only one bus or one type of bus.
The storage medium may be implemented by any type or combination of volatile or non-volatile memory devices, such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disks. A storage media may be any available media that can be accessed by a general purpose or special purpose computer.
An exemplary storage medium is coupled to the processor such the processor can read information from, and write information to, the storage medium. Of course, the storage medium may also be integral to the processor. The processor and the storage medium may reside in an Application Specific Integrated Circuits (ASIC). Of course, the processor and the storage medium may reside as discrete components in an electronic device or host device.
Those of ordinary skill in the art will understand that: all or a portion of the steps of implementing the above-described method embodiments may be performed by hardware associated with program instructions. The program may be stored in a computer-readable storage medium. When executed, the program performs steps comprising the method embodiments described above; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit the same; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.
Claims (10)
1. A method for processing a service order is characterized by comprising the following steps:
receiving a service order sent by a terminal, and acquiring a service flow corresponding to the service order from a flow configuration table, wherein the service flow comprises a service node and a circulation condition;
generating an order example corresponding to the business order according to the business process;
and carrying out circulation processing on the service at each service node according to the order example and the circulation condition.
2. The method of claim 1, wherein the service nodes comprise automation nodes and manual nodes;
the circulation condition comprises a condition parameter, a judgment condition and a condition assignment; the condition parameters are preset parameters in the service nodes, the judgment conditions comprise conditions greater than, conditions less than and conditions equal to, and the condition assignment is a judgment limit value in the circulation condition.
3. The method according to claim 1, wherein when the order instance is circulated in each service node according to the circulation condition, the method comprises:
when an error report or an inactivated manual node occurs in the process of the order instance flowing through the service node, the service flow can be suspended at the service node, and the service flow is waited to be re-executed to the service node or the service node is activated.
4. The method according to claim 1, wherein the obtaining the service flow corresponding to the service order from the flow configuration table includes:
acquiring a service process key according to the service order;
and acquiring the corresponding service process from a process configuration table according to the service process key.
5. The method of claim 1, wherein the flow configuration table comprises a flow definition table, a table of node information, a flow-to-node relationship table, and a flow condition table.
6. The method according to claim 1, wherein when the service node performs the flow processing on the service according to the order instance and the flow condition, the method further comprises:
and generating circulation information of the order example, and storing the circulation information into an order database.
7. The method of claim 6, wherein the order database comprises:
the order information table, the order and process example relation table, the order process and process example relation table, the example node information table and the process example execution parameter table.
8. A business order processing apparatus, comprising:
the acquisition module is used for receiving a service order sent by a terminal and acquiring a service flow corresponding to the service order from a flow configuration table, wherein the service flow comprises a service node and a circulation condition;
the generating module is used for generating an order example corresponding to the business order according to the business process;
and the processing module is used for carrying out circulation processing on the service at each service node according to the order example and the circulation condition.
9. A server, comprising: at least one processor, memory, and H-bridge control circuitry;
the memory stores computer-executable instructions;
execution of computer-executable instructions stored by the memory by the at least one processor causes the at least one processor to perform the business order processing method of any of claims 1 to 7.
10. A computer-readable storage medium having stored thereon computer-executable instructions which, when executed by a processor, implement the business order processing method of any one of claims 1 to 7.
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
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| CN113055222A (en) * | 2021-01-27 | 2021-06-29 | 北京思特奇信息技术股份有限公司 | Cross-operator converged service handling method and system |
| CN114399266A (en) * | 2021-12-10 | 2022-04-26 | 北京思特奇信息技术股份有限公司 | Gray level publishing method for order circulation based on state machine |
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