CN111252031A - Vehicle alarming method and device, computer equipment and computer storage medium - Google Patents

Vehicle alarming method and device, computer equipment and computer storage medium Download PDF

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Publication number
CN111252031A
CN111252031A CN202010071373.3A CN202010071373A CN111252031A CN 111252031 A CN111252031 A CN 111252031A CN 202010071373 A CN202010071373 A CN 202010071373A CN 111252031 A CN111252031 A CN 111252031A
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China
Prior art keywords
vehicle
target event
customer service
alarm
voice
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CN202010071373.3A
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Chinese (zh)
Inventor
陈少吉
魏琳娜
王波涛
臧琨
秦孟苏
柯智皓
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Hycan Automobile Technology Co Ltd
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GAC NIO New Energy Automobile Technology Co Ltd
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Publication date
Application filed by GAC NIO New Energy Automobile Technology Co Ltd filed Critical GAC NIO New Energy Automobile Technology Co Ltd
Priority to CN202010071373.3A priority Critical patent/CN111252031A/en
Publication of CN111252031A publication Critical patent/CN111252031A/en
Pending legal-status Critical Current

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    • BPERFORMING OPERATIONS; TRANSPORTING
    • B60VEHICLES IN GENERAL
    • B60RVEHICLES, VEHICLE FITTINGS, OR VEHICLE PARTS, NOT OTHERWISE PROVIDED FOR
    • B60R25/00Fittings or systems for preventing or indicating unauthorised use or theft of vehicles
    • B60R25/10Fittings or systems for preventing or indicating unauthorised use or theft of vehicles actuating a signalling device
    • B60R25/102Fittings or systems for preventing or indicating unauthorised use or theft of vehicles actuating a signalling device a signal being sent to a remote location, e.g. a radio signal being transmitted to a police station, a security company or the owner
    • BPERFORMING OPERATIONS; TRANSPORTING
    • B60VEHICLES IN GENERAL
    • B60QARRANGEMENT OF SIGNALLING OR LIGHTING DEVICES, THE MOUNTING OR SUPPORTING THEREOF OR CIRCUITS THEREFOR, FOR VEHICLES IN GENERAL
    • B60Q1/00Arrangement of optical signalling or lighting devices, the mounting or supporting thereof or circuits therefor
    • B60Q1/26Arrangement of optical signalling or lighting devices, the mounting or supporting thereof or circuits therefor the devices being primarily intended to indicate the vehicle, or parts thereof, or to give signals, to other traffic
    • B60Q1/46Arrangement of optical signalling or lighting devices, the mounting or supporting thereof or circuits therefor the devices being primarily intended to indicate the vehicle, or parts thereof, or to give signals, to other traffic for giving flashing caution signals during drive, other than signalling change of direction, e.g. flashing the headlights or hazard lights
    • BPERFORMING OPERATIONS; TRANSPORTING
    • B60VEHICLES IN GENERAL
    • B60QARRANGEMENT OF SIGNALLING OR LIGHTING DEVICES, THE MOUNTING OR SUPPORTING THEREOF OR CIRCUITS THEREFOR, FOR VEHICLES IN GENERAL
    • B60Q9/00Arrangement or adaptation of signal devices not provided for in one of main groups B60Q1/00 - B60Q7/00, e.g. haptic signalling
    • BPERFORMING OPERATIONS; TRANSPORTING
    • B60VEHICLES IN GENERAL
    • B60RVEHICLES, VEHICLE FITTINGS, OR VEHICLE PARTS, NOT OTHERWISE PROVIDED FOR
    • B60R16/00Electric or fluid circuits specially adapted for vehicles and not otherwise provided for; Arrangement of elements of electric or fluid circuits specially adapted for vehicles and not otherwise provided for
    • B60R16/02Electric or fluid circuits specially adapted for vehicles and not otherwise provided for; Arrangement of elements of electric or fluid circuits specially adapted for vehicles and not otherwise provided for electric constitutive elements
    • B60R16/023Electric or fluid circuits specially adapted for vehicles and not otherwise provided for; Arrangement of elements of electric or fluid circuits specially adapted for vehicles and not otherwise provided for electric constitutive elements for transmission of signals between vehicle parts or subsystems
    • BPERFORMING OPERATIONS; TRANSPORTING
    • B60VEHICLES IN GENERAL
    • B60RVEHICLES, VEHICLE FITTINGS, OR VEHICLE PARTS, NOT OTHERWISE PROVIDED FOR
    • B60R25/00Fittings or systems for preventing or indicating unauthorised use or theft of vehicles
    • B60R25/10Fittings or systems for preventing or indicating unauthorised use or theft of vehicles actuating a signalling device
    • GPHYSICS
    • G08SIGNALLING
    • G08BSIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B19/00Alarms responsive to two or more different undesired or abnormal conditions, e.g. burglary and fire, abnormal temperature and abnormal rate of flow
    • GPHYSICS
    • G08SIGNALLING
    • G08BSIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
    • G08B25/01Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium
    • G08B25/016Personal emergency signalling and security systems
    • GPHYSICS
    • G08SIGNALLING
    • G08BSIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
    • G08B25/01Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium
    • G08B25/08Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium using communication transmission lines
    • GPHYSICS
    • G08SIGNALLING
    • G08BSIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B7/00Signalling systems according to more than one of groups G08B3/00 - G08B6/00; Personal calling systems according to more than one of groups G08B3/00 - G08B6/00
    • G08B7/06Signalling systems according to more than one of groups G08B3/00 - G08B6/00; Personal calling systems according to more than one of groups G08B3/00 - G08B6/00 using electric transmission, e.g. involving audible and visible signalling through the use of sound and light sources

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  • Engineering & Computer Science (AREA)
  • Mechanical Engineering (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Emergency Management (AREA)
  • Human Computer Interaction (AREA)
  • Computer Security & Cryptography (AREA)
  • Alarm Systems (AREA)

Abstract

The invention relates to a vehicle alarm method, a vehicle alarm device, computer equipment and a computer storage medium, and belongs to the technical field of vehicle safety. The method comprises the following steps: receiving a detection message which is sent by a sensor and indicates that a target event occurs; the detection message is generated after the sensor detects the target event; the target event comprises a living object left in the vehicle, the collision of the vehicle or the theft of the vehicle; sending first alarm information to a user terminal; the first alarm information is used for indicating the occurrence of a target event; and when the cloud server does not receive feedback information aiming at the first alarm information within a first preset time, requesting the customer service end to carry out a customer service reminding process aiming at the target event. The method ensures that when an accident happens, alarm information can be effectively and timely initiated to inform related personnel to process the accident, reduces the occurrence of serious consequences and improves the life and property guarantee of passengers and car owners by combining a plurality of alarm stages and a plurality of alarm modes.

Description

Vehicle alarming method and device, computer equipment and computer storage medium
Technical Field
The invention relates to the field of information processing, in particular to a vehicle alarm method, a vehicle alarm device, computer equipment and a computer storage medium.
Background
As private cars become popular, accidents related to vehicles also occur frequently. For example, a tragedy event is caused by leaving a child or pet in the car because the user is distracted by busy work, a call, or the like; a traffic accident; vehicle theft, etc. The serious consequences of the events are caused by the fact that the users do not find the events in time or do not ask for help and alarm in time, and the gold rescue opportunity is missed. Taking the example that the child or the pet is left in the car, the child or the pet consumes oxygen in the car in the closed space for too long time, and the temperature in the car can gradually rise (the temperature in the closed space in the car is higher in summer) due to the increase of the concentration of carbon dioxide in the closed space. At the moment, if no effective and timely accident alarm mechanism exists, children or pets are likely to be in the closed carriage for a long time to generate serious consequences such as overheating dehydration, even suffocation and the like.
Therefore, how to realize an effective and timely vehicle alarm mechanism aiming at possible accidents related to the vehicle becomes a problem to be solved urgently.
Disclosure of Invention
Therefore, it is necessary to provide a vehicle alarm method, device, computer equipment and computer storage medium capable of realizing multiple alarms and increasing the success rate of alarms, aiming at the technical problem that the vehicle cannot realize an effective alarm mechanism.
A vehicle alarm method is applied to a cloud server which is in communication connection with a plurality of sensors installed in a vehicle, and comprises the following steps:
receiving a detection message which is sent by the sensor and indicates that a target event occurs; the detection message is generated after the sensor detects a target event; the target event comprises a living object left in the vehicle, a collision of the vehicle or a theft of the vehicle;
sending first alarm information to a user terminal; the first alarm information is used for indicating the occurrence of the target event;
and when the cloud server does not receive feedback information aiming at the first alarm information within a first preset time, requesting a customer service end to carry out a customer service reminding process aiming at the target event.
According to the method provided by the embodiment, through the user terminal alarming and customer service alarming stages, the successful vehicle alarming probability can be effectively improved, the situation that the gold rescue time is missed is avoided, and the life and property losses of passengers and car owners are reduced.
In one embodiment, the requesting customer service end performs a customer service reminding process for the target event, including:
sending a request message to the customer service terminal; the request message includes a vehicle identification of the vehicle, at least one contact information of the vehicle, a location of the vehicle; the request message is used for requesting the customer service end to indicate the customer service personnel to initiate the voice conversation to the contact person.
In one embodiment, the requesting customer service end instructs a customer service person to initiate a voice session to the contact, specifically including:
requesting the customer service end to indicate the customer service personnel to initiate a first voice conversation to an owner of the vehicle;
when the initiation times of the first voice conversation reach a first threshold value, the time length of each initiation reaches a first time length, and the first voice conversation is not initiated successfully, initiating a second voice conversation to an emergency contact person of the vehicle, wherein the emergency contact person is different from the vehicle owner;
and when the initiation times of the second voice conversation reach a third threshold value, the time length of each initiation reaches a second time length, and the second voice conversation is not initiated successfully, an alarm call is dialed.
According to the method provided by the embodiment of the application, the customer service end instructs the customer service personnel to contact the vehicle contact persons according to the priority of the vehicle contact persons, and the vehicle accident handling personnel can be notified as quickly as possible under the condition that the rescue time is urgent. When the car owner and the emergency contact person of the car are not contacted, the customer service staff can also make an alarm call to request the police for help, so that the occurrence probability of serious consequences of an abnormal accident is reduced.
In one embodiment, the method further comprises:
when the target event is a living object left in the vehicle, if the cloud server does not receive feedback information aiming at the target event within a second preset time, the vehicle controller is instructed to open a skylight or a sunshade of the vehicle.
It can be understood that the cloud server instructs the vehicle to open a skylight or a sunshade curtain, and can occur in the life detection alarm process, and if the user terminal does not obtain a response after notifying or customer service reminding, the AI rescue stage can be opened. By opening the skylight, the sun-shading curtain and other AI rescue operations, when the trapped living object is not rescued for a long time, the situation that the trapped object is suffocated due to oxygen exhaustion in the carriage can be avoided.
In one embodiment, the method further comprises:
when the target event is that the vehicle is collided, the vehicle controller is instructed to turn on a double-flash warning lamp; alternatively, the first and second electrodes may be,
and when the target event is that the vehicle is stolen, indicating the vehicle controller to whistle and alarm.
It should be understood that when the target event is a vehicle collision or a vehicle theft, the AI rescue can also perform corresponding warning operation to prompt surrounding vehicles or pedestrians that an accident occurs while the target event occurs; or, the thief who carries out forced unlocking plays the warning effect.
In one embodiment, the method further comprises:
instructing a voice player of the vehicle to play a target voice; the target voice comprises a soothing voice or an alarm voice.
The soothing voice can be played in a scene of life detection alarm or vehicle collision so as to sooth the emotion of trapped objects or injured passengers; the alarm voice can be played in the theft alarm to play a warning role for thieves who forcibly unlock the lock.
In one embodiment, the method further comprises:
receiving a target event video sent by a camera installed on the vehicle; the target event video is used for displaying the target event;
and sending the target event video to the user terminal.
It will be appreciated that the vehicle head may be automatically recorded when a target event occurs or recorded in real time upon request by the user to provide the user with details of the situation within the vehicle at the time the target event occurred.
In one embodiment, the receiving no feedback information for the first alarm information within a first preset time specifically includes:
first feedback information sent by the user terminal aiming at the first alarm information is not received within first preset time; the first feedback information is specifically used for indicating no abnormality; alternatively, the first and second electrodes may be,
second feedback information sent by the inductor is not received within first preset time; the second feedback information is specifically used to indicate that a door of the vehicle is open or an engine of the vehicle is started.
In one embodiment, the inductor comprises:
a life detection radar, a collision sensor, and an unlocking sensor.
A vehicle alarming method is applied to a customer service end and comprises the following steps:
receiving a request sent by a cloud server; the request message includes a vehicle identification of the vehicle, at least one contact information of the vehicle, a location of the vehicle; the request is used for requesting the customer service end to carry out a customer service reminding process aiming at the target event; the target event comprises a living object left in the vehicle, a collision of the vehicle or theft of the vehicle;
and initiating a customer service reminding process aiming at the target event according to the request.
In one embodiment, the requesting customer service end instructs a customer service person to initiate a voice session to the contact, specifically including:
instructing customer service personnel to initiate a voice conversation according to the priority of the pre-bound target event contact persons; the voice session is used to notify the handler of the occurrence of the target event.
In one embodiment, the step of instructing, by the customer service end, a customer service person to initiate a voice session according to the priority of a pre-bound target event contact includes:
instructing the customer service personnel to initiate a first voice session to an owner of the vehicle;
when the first voice conversation is not successfully initiated within a preset second time and the number of times of initiating the first voice conversation reaches a first threshold value, initiating a second voice conversation to an emergency contact bound with the vehicle;
and when the second voice conversation is not successfully initiated to the emergency contact within the preset third time and after the number of times of initiating the second voice conversation reaches a second threshold value, dialing an alarm call.
In one embodiment, the inductor comprises:
a life detection radar, a collision sensor, and an unlocking sensor.
A vehicle alarm method is applied to a user terminal, the user terminal and a vehicle are in information binding, and the method comprises the following steps:
receiving first alarm information sent by a cloud server; the first alarm information is used for indicating that a living object is left in the vehicle, the vehicle is collided or the vehicle is stolen.
In one embodiment, real-time video of the vehicle sent by the cloud server is received; the real-time video is used for displaying a target event; the target event includes leaving a living object in the vehicle, a collision of the vehicle, or theft of the vehicle.
A vehicle alarm system comprises a cloud server, a client and a user terminal, wherein the cloud server, the client and the user terminal are used for executing the vehicle alarm method in any embodiment.
A vehicle warning apparatus, the apparatus comprising:
the receiving module is used for receiving a detection message which is sent by the sensor and indicates that a target event occurs; the detection message is generated after the sensor detects a target event; the target event comprises a living object left in the vehicle, a collision of the vehicle or a theft of the vehicle;
the sending module is used for sending first alarm information to the user terminal; the first alarm information is used for indicating the occurrence of the target event;
and the request module is used for indicating a customer service end to carry out a customer service reminding process aiming at the target event when the cloud server does not receive feedback information aiming at the first alarm information within a first preset time.
In one embodiment, the sending module is further configured to send a request message to the customer service end; the request message includes a vehicle identification of the vehicle, at least one contact information of the vehicle, a location of the vehicle; the request message is used for requesting the customer service end to indicate the customer service personnel to initiate the voice conversation to the contact person.
In one embodiment, the request module is specifically configured to request the customer service end to instruct the customer service person to initiate a first voice session to an owner of the vehicle;
when the initiation times of the first voice conversation reach a first threshold value, the time length of each initiation reaches a first time length, and the first voice conversation is not initiated successfully, initiating a second voice conversation to an emergency contact person of the vehicle, wherein the emergency contact person is different from the vehicle owner;
and when the initiation times of the second voice conversation reach a third threshold value, the time length of each initiation reaches a second time length, and the second voice conversation is not initiated successfully, an alarm call is dialed.
In one embodiment, the vehicle alarm device further includes an indication module, configured to, when the target event is a living object left in the vehicle, instruct the vehicle controller to open a sunroof or a sunshade of the vehicle if the cloud server does not receive feedback information for the target event within a second preset time.
In one embodiment, the indicating module is further configured to instruct the vehicle controller to turn on a double-flashing warning light when the target event is that the vehicle collides; alternatively, the first and second electrodes may be,
and when the target event is that the vehicle is stolen, indicating the vehicle controller to whistle and alarm.
In one embodiment, the instruction module is further configured to instruct a voice player of the vehicle to play a target voice; the target voice comprises a soothing voice or an alarm voice.
In one embodiment, the receiving module is further configured to receive a target event record sent by a camera mounted on the vehicle; the target event video is used for displaying the target event;
and the sending module is also used for sending the target event video to the user terminal.
A vehicle warning apparatus, the apparatus comprising:
the receiving module is used for receiving a request sent by the cloud server; the request message includes a vehicle identification of the vehicle, at least one contact information of the vehicle, a location of the vehicle; the request is used for requesting the customer service end to carry out a customer service reminding process aiming at the target event; the target event comprises a living object left in the vehicle, a collision of the vehicle or theft of the vehicle;
and the customer service indicating module is used for initiating a customer service reminding process aiming at the target event according to the request.
In one embodiment, the customer service instruction module is specifically configured to instruct a customer service person to initiate a voice session according to a priority of a target event contact bound in advance; the voice session is used to notify the handler of the occurrence of the target event.
In one embodiment, the customer service instruction module is further specifically configured to instruct the customer service person to initiate a first voice session to an owner of the vehicle;
when the first voice conversation is not successfully initiated within a preset second time and the number of times of initiating the first voice conversation reaches a first threshold value, initiating a second voice conversation to an emergency contact bound with the vehicle;
and when the second voice conversation is not successfully initiated to the emergency contact within the preset third time and after the number of times of initiating the second voice conversation reaches a second threshold value, dialing an alarm call.
A computer arrangement comprising a memory and a processor, the memory storing a computer program, wherein the processor when executing the computer program performs the steps of the method of warning a vehicle as described in any of the embodiments above.
A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of warning a vehicle as claimed in any one of the above embodiments.
According to the method, through the combination of a plurality of alarm stages and a plurality of alarm modes, the alarm information can be effectively and timely initiated when an accident happens, related personnel are informed to process the accident, the occurrence of serious consequences is reduced, and the life and property guarantee of passengers and car owners is improved.
Drawings
FIG. 1 is a flow diagram of a vehicle warning method provided in one embodiment.
FIG. 2 is a schematic diagram of a customer service reminder flow provided in one embodiment.
FIG. 3 is a flow diagram of a vehicle warning method provided in one embodiment.
FIG. 4 is an interface presented at a user terminal by the vehicle assistant provided in one embodiment.
Figure 5 is a schematic diagram of a security guard alarm interface provided in one embodiment.
Figure 6 is a schematic view of another security guard alarm interface provided in one embodiment.
Fig. 7 is a schematic diagram of an interface for displaying a history record on a user terminal according to an embodiment.
FIG. 8 is a diagram illustrating an interface for displaying a video history record on a user terminal according to an embodiment.
FIG. 9 is a diagram illustrating an interface for displaying a video history record of a user terminal according to an embodiment.
Fig. 10 is a schematic structural diagram of a vehicle alarm device provided in one embodiment.
FIG. 11 is a schematic diagram of another vehicle warning device provided in one embodiment.
Fig. 12 is a schematic structural diagram of a computer device provided in an embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
The vehicle alarming method provided by the embodiment of the application mainly aims at scenes such as living objects (such as children and pets), vehicle collision, vehicle theft (such as vehicle theft and vehicle prizing) and the like left in a vehicle, guarantees the vehicle alarming success rate through a vehicle alarming mechanism combining multiple alarming modes, realizes effective and timely alarm notification to relevant processing personnel (such as vehicle owners, emergency contacts, policemen and the like), and reduces the occurrence of serious consequences.
It should be understood that the vehicle alarm method provided by the embodiment of the present application is mainly described by taking three situations, namely, a target event is a living object left in a vehicle, a vehicle collision occurs, and the vehicle is stolen.
For a scene that a living object is left in a vehicle, a vehicle alarm process can comprise three stages, wherein the first stage is to send alarm information to a user terminal Application program (APP) to inform a user that a child or a pet is possibly left in the vehicle, and if no feedback information exists, the second alarm stage is carried out; the second vehicle alarming stage comprises the steps of sending a request message to a customer service end, and requesting the customer service end to indicate customer service personnel to dial a contact person telephone to inform abnormal events; the third stage is an Artificial Intelligence (AI) rescue stage, and in order to ensure the life safety of children or pets trapped in the vehicle, the vehicle can automatically perform AI rescue or perform AI rescue under the instruction of a user.
For the scenes of vehicle collision and vehicle theft, the vehicle alarm process can comprise two stages, wherein the first stage is to send alarm information to a user terminal to inform the user that the vehicle is collided or stolen, and if no feedback information exists, the second stage is carried out; and the second stage comprises the step of sending a request message to the customer service end, and the request customer service end indicates customer service personnel to dial a contact person telephone to carry out abnormal event notification. In addition, in the scenes of vehicle collision and vehicle theft, in the process of initiating an alarm process, corresponding warning can be initiated through AI (emergency assistance) rescue, for example, when the vehicle collides, double-flash warning lamps are turned on, and a placating voice is played and corresponding placating expressions and the like through a robot in the vehicle.
The following describes a method for warning a vehicle according to an embodiment of the present application in detail with reference to the accompanying drawings.
In one embodiment, as shown in FIG. 1, a flow diagram of a vehicle warning method is shown.
The method may comprise the steps of:
s101, receiving a detection message which is sent by a sensor and indicates that a target event occurs; the detection message is generated after the sensor detects the target event; the target event includes leaving a living object in the vehicle, a collision of the vehicle, or theft of the vehicle.
Wherein, the high in the clouds server can with install a plurality of inductor communication connection in the vehicle. The plurality of sensors may specifically include a life detection sensor, a vehicle crash sensor, an unlock sensor, and the like.
Alternatively, different types of sensors may initiate respective detections under different precondition, for example, a life detection sensor may initiate detection of a vital sign after the engine of the vehicle is turned off and all doors of the vehicle are locked; the vehicle collision sensor detects whether an air bag of the automobile is ejected or not after the door of the automobile is locked; and the unlocking sensor starts detection of whether the unlocking key is matched with the lock or not after the engine of the vehicle is extinguished and all doors of the vehicle are locked.
Each sensor may be triggered to generate a corresponding probe message upon detection of a target event. For example, the life detection sensor generates a detection message indicating the presence of a living object such as a child or a pet in the vehicle after detecting the presence of a vital sign (such as motion, respiration, etc.) inside the vehicle compartment; the vehicle collision sensor may generate a detection message indicating that the vehicle has collided, for example, after detecting that an airbag of the vehicle has popped up; the unlock sensor may, for example, generate a detection message indicating that the vehicle is stolen after detecting that the unlock key is not mated with the lock.
Based on the detected target event, the sensor may send the generated detection message to the cloud server to indicate that the vehicle has the target event. The detection message can carry an identifier of a target event and indicate the specific type of the target event of the cloud server; the detection message can also comprise a vehicle identification, so that the cloud server can inquire the user terminal, the contact information and the like corresponding to the vehicle according to the vehicle identification.
And after receiving the detection message of the sensor, the cloud server learns the occurrence of the target event and starts a vehicle alarm process.
It will be appreciated that the sensor is enabled to detect under certain preconditions, mainly because the occurrence of the target event (e.g., a living object left in the vehicle, a vehicle collision or vehicle theft, etc.) as described in the embodiments of the present application generally requires a certain vehicle condition factor as a precondition, which may include the vehicle engine being turned off and/or all doors of the vehicle being locked.
As an example, generally speaking, when the vehicle is in a vehicle state in which all doors are locked and the engine is shut off, if a vital sign is detected in the vehicle, the life detection sensor may generate detection information indicating that a living object is left in the vehicle; while in a state where the transmitter is not extinguished, the life detection sensor may not detect.
As another example, another specific scenario of a target event may be: when all doors of the vehicle are locked, if the collision sensor detects that the airbag of the vehicle is ejected, the collision sensor can generate a detection message indicating that the vehicle has collided.
As yet another example, a specific scenario of yet another target event may be: when all doors of the vehicle are locked and the vehicle's engine is off, the unlock sensor may generate a detection message indicating that the vehicle is stolen if the unlock sensor detects that a key that does not fit the lock is attempting to unlock.
Optionally, if the sensor does not detect the target event, the detection result may not be sent to the cloud server. And when the cloud server does not receive the detection result, determining that the target event does not occur, namely that the vehicle is abnormal at the moment.
Optionally, the cloud server may further obtain a current position of the vehicle by a positioning system of the vehicle, so that an emergency rescuer can timely and accurately find the vehicle with the abnormality in a subsequent vehicle alarm process.
S102, sending first alarm information to a user terminal; the first alarm information is used for indicating the occurrence of a target event.
The cloud server learns the type of the currently occurring target event according to the received detection message, and can initiate a corresponding vehicle alarm process. The first stage of the vehicle alarm process is that the cloud server sends first alarm information to the user terminal to inform the user of the occurrence of a target event.
Optionally, the cloud server may pre-store a mapping relationship between the vehicle identifier and an address of the user terminal or information of the vehicle contact person, and after receiving a detection message for indicating occurrence of a target event, the cloud server may send corresponding information to the corresponding user terminal according to the acquired vehicle identifier.
Specifically, when a living object is left in the vehicle, the first alarm information may be specifically a life detection alarm for indicating that there may be a missing child or pet in the vehicle; when the vehicle is in collision, the first alarm information can be specifically used for alarming the serious collision of the vehicle and indicating that a user has a traffic accident; when the vehicle is stolen, the first alarm information can be specifically an anti-theft detection alarm for prompting that a user illegally opens the door and a thief possibly exists.
S103, when the cloud server does not receive feedback information aiming at the first alarm information within a first preset time, the cloud server instructs the customer service end to carry out a customer service reminding process aiming at the target event.
It can be understood that the stage of sending the first alarm information to the user terminal in step S102 is a first stage of a vehicle alarm process, and if the user is not successfully notified that the vehicle has the target event in the first stage, the cloud server may initiate a second stage of the vehicle alarm process. The unsuccessful notification of the target event of the vehicle to the user mainly comprises: the cloud server does not receive feedback information aiming at the first alarm information within a first preset time.
Optionally, the first preset time is set by the cloud server and is used for receiving time of feedback information for the first alarm information in the first stage of the vehicle alarm process. After the first alarm information is sent out, if the cloud server receives feedback information within a first preset time, the sensor does not detect any more in a time period when the current vehicle state (such as the vehicle door is locked and the engine is flamed out) of the vehicle is not changed, and the cloud server can terminate the vehicle alarm process; and if the cloud server does not receive the feedback information within the first preset time after sending the first alarm information, performing an alarm process of the next stage.
Wherein, the feedback information refers to a response message made for the first alarm information. The feedback information may be, for example, a no-exception response message sent by the user through the user terminal; or, the relevant sensor detects that the vehicle state as a precondition is damaged (such as a door is opened), and then sends a detection message to the cloud server. In other words, the feedback information according to the embodiment of the present application may include various forms such as a user feeding back that the vehicle is not abnormal, and a sensor detecting that the vehicle state as a precondition is damaged, specifically:
in one example, after the user receives the first alarm information and knows that the target event currently exists, the user may send first feedback information to the cloud server through the user terminal to indicate that the user knows that the target event currently occurs, and specifically, the user may click a problem-free option in an application program of the user terminal to send problem-free feedback information to the cloud server.
In another example, after the user receives the alarm information and knows that the target event currently exists, the user may directly perform field processing on the target event, so that the vehicle state as a precondition for the occurrence of the target event is damaged, at this time, the business system or the sensor of the vehicle may send second feedback information to the cloud server, where the second feedback information is information that may be used to indicate that the vehicle state factor causing the occurrence of the target event is damaged, for example, a vehicle door is opened, and the like. For example, in the case that children are left in the vehicle, the user can directly rescue the children, and after the user opens the vehicle door or rescues the children, the sensor detects that the vehicle door is opened, and then sends a detection message that the vehicle door is opened to the server to indicate that the precondition is damaged.
Optionally, if the cloud server does not receive the feedback information within the first preset time, the user may not successfully know the occurrence of the target event, and at this time, the cloud server may initiate a vehicle alarm process of the second stage.
According to the vehicle alarming method, the vehicle alarming in the first stage is carried out by setting the preset time, so that the situation that a background alarming system spends a large amount of time waiting when the user is not successfully informed of the first-stage alarming can be avoided, precious rescue time is missed, the vehicle alarming time can be shortened, and the loss of lives and properties of passengers and car owners is reduced. According to the method provided by the embodiment of the application, the automatic and effective alarming of the vehicle is realized through a mechanism combining various vehicle alarming modes, and the probability of vehicle alarming success is improved.
In an embodiment, to implement that the cloud server instructs the customer service end to perform a customer service reminding process for the target event, the step S103 may further include the following steps:
s201, sending a request message to a customer service end; the request message includes a vehicle identification of the vehicle, at least one contact information of the vehicle, a location of the vehicle; the request message is used for requesting the customer service end to instruct the customer service personnel to initiate a voice conversation to the contact.
Optionally, the cloud server sends a request message to the client, where the request message may include a vehicle identification, vehicle contact information, a location of the vehicle, and the like. The request message is used for requesting the customer service end to instruct the customer service end to initiate a voice session to the vehicle contact.
It is understood that the voice conversation may be, for example, a telephone, a mobile phone, a WeChat voice, etc., and is not limited thereto.
Optionally, the vehicle contact information may include the owner and owner contact, the emergency contact and its contact, the alarm phone 110, and so on. The request message may also be used to indicate a priority of a plurality of vehicle contacts when the contacts have a plurality of digits. For example, the contacts may be, in order of priority from high to low: car owner, emergency contact, police.
The customer service end can instruct customer service personnel to contact according to the priority of the target event contact person according to the received request message. When the number of times of voice conversation initiation reaches a certain threshold value within a certain time of the customer service staff and the target event contact is not contacted, the next priority handler can be contacted.
In an embodiment, as shown in fig. 2, in order to enable the customer service end to instruct the customer service person to initiate a voice session according to the priority of the contact, the step S201 may further include the following specific steps:
s301, instructing a customer service person to initiate a first voice conversation to an owner of the vehicle.
The cloud server can send a request message to the customer service end, the request message can be used for requesting the customer end to initiate a customer service reminding process, and the request message can include information such as vehicle contacts, corresponding contact ways and priorities, vehicle identifications, types of target events, time of occurrence of the target events, vehicle positions and the like. When the customer service end receives the indication information, the customer service end can send an indication message to the customer service staff to indicate the customer service staff to send a voice to the target event contact bound with the vehicle.
For example, the cloud server may automatically generate a customer service work order and send the customer service work order to the customer service end, and the customer service staff may make a call according to the priority indicated in the customer service work order. In addition, the cloud server can indicate, through the customer service end, that the number of times of initiating each voice session of the customer service staff is a first threshold (e.g., 3 times), and each time a session is initiated, the initiation duration is a first duration (e.g., 45 seconds).
S302, when the initiation times of the first voice conversation reach a first threshold value and the time length of each initiation reaches a first time length and the first voice conversation is not successfully initiated, initiating a second voice conversation to an emergency contact person of the vehicle.
If the number of times of initiating the first voice session reaches a first threshold value and the time length of initiating the first voice session each time reaches the first time length and the first voice session is not successfully initiated, upgrading to the next voice session, for example, initiating a second voice session to an emergency contact of the vehicle. In other words, if the owner of the vehicle is not successfully notified of the occurrence of the target event, a voice call may then be initiated to an emergency contact of the vehicle.
It will be appreciated that by this method, warning time can be saved to achieve an effective, timely warning of the vehicle.
S303, when the initiation times of the second voice conversation reach a third threshold value, the time length of each initiation reaches a second time length, and the second voice conversation is not initiated successfully, the alarm call is dialed.
The cloud server may indicate, through the customer service end, that the number of times of initiating each second voice session is a second threshold (e.g., 2 times), and each time a session is initiated, the initiation duration is a second duration (e.g., 40 seconds).
And if the initiation times of the second voice conversation reach a second threshold value and the time length for initiating the second voice conversation each time reaches the second time length and the second voice conversation is not initiated successfully, upgrading to the next telephone, specifically, dialing an alarm telephone.
According to the vehicle alarming method, the multiple alarming stages and the multiple alarming modes are combined, so that when an accident happens, alarming information can be effectively and timely initiated to inform related personnel to process the accident, the occurrence of serious consequences is reduced, and the life and property guarantee of passengers and vehicle owners is improved.
In one embodiment, the method for vehicle alarm provided by the embodiment of the present application may further include an AI rescue process, where when the target event is a living object left in the vehicle, the AI rescue process may be understood as a third stage of the vehicle alarm process, and specifically includes the following steps:
s401, when the cloud server does not receive feedback information aiming at the target event within a second preset time, the cloud server instructs the vehicle controller to open a skylight or a sunshade.
The vehicle alarming process can also comprise an AI rescue process. The rescue process can be automatically initiated by the cloud service; or, the cloud server may initiate the request after receiving the request sent by the user.
As an example, in the case that the target event is a living object left in the vehicle, when automatically initiated by the cloud server, the process may be: the cloud server presets a second preset time, and the second preset time can be longer than the first preset time for example; if the cloud server does not receive the feedback information within the second preset time or the vehicle state which is the precondition of the target event is damaged, the AI rescue can be automatically started, for example, the vehicle controller is instructed to open a vehicle skylight or a sunshade.
As another example, in the case that the target event is a live object left in the vehicle, when a user requests the cloud server to initiate AI rescue, the process may be: after the user receives the first alarm information or receives the voice conversation of the customer service staff and knows that a living object is left in the vehicle, the user can click an AI rescue opening option by a vehicle-to-vehicle assistant of the user terminal, and the user terminal sends an AI rescue opening option to the cloud server. The AI rescue may include instructing the cloud server to open a sunroof of the vehicle.
According to the scheme, through AI rescue, safety guarantee can be provided for the trapped living object when a user cannot know the occurrence of a target event in time or cannot timely arrive at the site for rescue, so that life damage to the trapped object caused by insufficient oxygen, overhigh temperature and the like of a vehicle is reduced.
In one embodiment, when a vehicle is collided or stolen, the cloud server may also include an AI rescue operation in a process of initiating a vehicle alarm, and the AI rescue operation may specifically include the following steps:
s501, when the target event is that the vehicle collides, the vehicle controller is indicated to turn on a double-flash warning lamp; or when the target event is that the vehicle is stolen, the vehicle controller is instructed to perform whistle alarm.
Wherein, when the vehicle collides, the AI rescue can also include: the cloud server can send indication information to the vehicle controller according to the type of the target event and indicate the vehicle controller to turn on the double-flash warning lamp; or when the vehicle is forced open, AI rescue may also include: and instructing the vehicle controller to whistle and alarm.
It is understood that AI rescue upon vehicle collision or vehicle theft can be automatically initiated by the cloud server. Specifically, when the cloud server detects that a vehicle collision or a vehicle theft target event occurs, the cloud server can immediately initiate corresponding AI rescue.
According to the scheme, the cloud server carries out rescue operation by indicating the vehicle controller, so that accidents of surrounding pedestrians or vehicles can be prompted, and the probability of occurrence of serious consequences is reduced.
In one embodiment, after the cloud server learns that a target event occurs, the AI rescue operation in the vehicle alarm process may further include the following steps:
s601, instructing a voice player of the vehicle to play target voice, wherein the target voice comprises soothing voice or warning voice
Specifically, the cloud server may instruct a voice player of the vehicle to play the target voice according to the type of the target event, where the target voice may include a soothing voice or an alarm voice. For example, when the target event is that a child is left in the vehicle or the vehicle collides, the cloud server may instruct the voice player to play a soothing voice so as to relieve the emotion of the child or an injured passenger and relieve the anxiety and the sense of helplessness of the child or the passenger; when the target event is that the vehicle door is pried or the vehicle is stolen, the cloud server can instruct the voice player to play the warning voice so as to warn a thief and try to protect the property of the vehicle owner.
In addition, when the vehicle collides, the cloud server can also instruct the vehicle controller to turn on the double-flashing of the vehicle lamps so as to remind surrounding vehicles or pedestrians of paying attention; or, the cloud server can also indicate the robot in the vehicle to display corresponding expressions while playing the placating voice so as to relieve the emotion of the injured passenger.
In one embodiment, as shown in fig. 3, the method for warning a vehicle provided by the embodiment of the present application may further include the following steps:
s701, receiving a target event video sent by a camera mounted on a vehicle; the target event video is used for displaying the target event.
When the cloud server judges that the target event occurs, the corresponding camera of the vehicle can be indicated to record the real-time video of the vehicle according to the type of the target event so as to record the picture of the target event.
In one example, the recording of the vehicle by the camera may include an automatic recording link of the vehicle by the camera, specifically, the corresponding camera may automatically record segments with a duration of 2 minutes, record two segments (for 4 minutes in total), and then stop recording; when the vehicle has the network, the recorded segments are sent to a cloud server; when the vehicle is temporarily off-network, the recorded segments are stored to a local database.
In another example, if the vehicle has a network, the user may request to view a real-time video recording of the vehicle at the user terminal. Specifically, after receiving the first alarm information, the user can initiate a request for checking the real-time video of the vehicle at the user terminal, and the camera can send the video collected in real time to the user terminal.
Further, if the user requests to view the real-time videos and the corresponding camera is in the automatic recording link, the camera can stop the automatic recording link after receiving the request, so as to collect the real-time videos.
Optionally, after the camera sends the acquired abnormal video to the cloud server, the cloud server may store the history video for a certain time (e.g., 7 days), so that the user can check the history video conveniently; when the storage time of the video reaches the certain time, the cloud server can delete the corresponding video, and the historical video is prevented from occupying too many space resources of the cloud server.
Specifically, the cloud server can encrypt and store the acquired video so as to improve the safety of the video and avoid the privacy disclosure of the user.
It will be appreciated that the camera of the vehicle may record only when a target event occurs. And when no target event is triggered, the camera does not record. Through the mode, the requirement of a user for checking the details of the abnormal condition can be met, and the privacy of the user can be protected when the abnormal condition is not abnormal.
Alternatively, the camera of the vehicle may be installed inside a compartment or outside a vehicle body of the vehicle, wherein the camera installed inside the compartment is used for acquiring images inside the compartment, such as front seat images, rear seat images and the like; the camera mounted on the outer side of the vehicle body is used for acquiring images around the outer side of the vehicle body, such as door images, front end images of the vehicle body, rear side images of the vehicle body and the like. For example, when a living object is left in the carriage, a camera mounted in the carriage can be used for acquiring images of the living object in the carriage in real time to show the state of the living object; the camera installed on the outer side of the vehicle body can be used for collecting videos on the outer side of the vehicle body in real time, and particularly can collect pictures of events when the vehicle is collided or illegally unlocked.
S702, sending the target event video to the user terminal.
Illustratively, when receiving a request for viewing a real-time video sent by a user, the cloud server may send the obtained target event video to the user side; or, the cloud server may send the stored historical target event video to the user terminal when receiving a request for viewing the historical video sent by the user.
It is understood that the scenario in which the user initiates the request to view the target event recording may occur after receiving the first alert information.
After receiving the target event video, the user terminal may cache or download the target event video, and store the target event video in a local memory of the user terminal, so that the user can check the target event video in the future when in need. Taking the vehicle collision as an example, the user can save the image picture of the vehicle in the collision accident in order to facilitate the evidence obtaining in the following accident handling, vehicle insurance handling and other processes.
Further, the user may perform screenshot or screen recording on the video picture in the process of playing the video picture, and store the picture obtained by the screenshot or the video clip obtained by the screen recording into the local album of the user terminal.
According to the vehicle alarming method, the real-time video when the target event occurs is sent to the user, so that the user can clearly know the current condition, the user can conveniently take corresponding measures in time, and damage is reduced.
It should be understood that the above method integrates various hardware, robotics, cloud system building, mobile phone notification capability and the like in the automobile, and the above vehicle alarm method can be completed by the system, wherein the relevant operation of the user terminal can be presented by the security guard application of the vehicle assistant module. The following describes a specific presentation mode of the vehicle alarm method at the user end, which is provided by the embodiment of the application, with reference to the accompanying drawings.
Optionally, as shown in fig. 4, an interface presented by the vehicle assistant at the user terminal is provided.
Alternatively, in practical applications, a user may obtain a digital life pack and install the vehicle assistant in the mobile phone terminal, wherein the digital life pack is used for starting the safety guard function of the vehicle assistant. When the safety guard function is started, the safety guard icon can display an enabling identifier, such as a small red dot, on a vehicle assistant display interface to indicate that the safety guard function is in an enabling state; and when the user does not obtain the digital life pack, the safety guard image does not display the small red dots because the safety guard function is not started.
Further, when a security guard has a notification message, the number of notification messages may be displayed at the security guard icon position, wherein if the number of notification messages is greater than 9, "…" may be displayed.
Wherein, the user can autonomously set whether the security guard program in the vehicle assistant is: (1) an inlet is visible; (2) free trial use is carried out; (3) the whole function is used.
After the user starts the security guard function, the user can click the security guard entrance to see the specific function of the security guard, for example, the user can click to view a video when a target event occurs, and interact with a server and the like through the security guard with specific functions. The following description will mainly describe the functions of video viewing, video storage, AI rescue and the like of non-target events or target events by security guards with reference to the attached drawings.
Further, for a scenario where the vehicle is not anomalous, the security guard may display an anomaly-free interface as shown in fig. 9.
Fig. 5 shows a schematic diagram of a security guard alarm interface, where the page may be used by a user to view a target event record, or to view a vehicle condition over a certain period of time.
As an example, a camera of a vehicle may have an automatic recording function, for example, when a target event occurs, the corresponding camera of the vehicle may automatically acquire a video segment for a certain duration (e.g., 2 minutes), automatically stop recording after acquiring n (e.g., 2) video segments, and when the vehicle is in a network connection state, upload the acquired video to a cloud; based on the vehicle video stored by the cloud server, the security guard can set default historical alarm videos for the user to check for a certain number of days.
Alternatively, a real-time screen or page of historical alarm footage for a security guard to view the occurrence of a target event may be as shown in FIG. 6.
For the situation that the vehicle is abnormal, that is, the target event occurs, after receiving the first alarm information, the user terminal may click the corresponding video in fig. 5, and enter an alarm detail page (as shown in fig. 6) to view a real-time video recording picture of the vehicle.
For example, the alarm detail page may include a real-time image captured by a camera, and after the user clicks to enter the detail page, the real-time image of the camera in the vehicle is displayed by default.
Optionally, if the user clicks to enter the detailed page, the camera is in an automatic recording link, which may be interrupted to provide a real-time image of the target event for the user.
Alternatively, the user may switch the screen by clicking on the security guard. Specifically, when at least two cameras record a target event at the same time, a user can click a picture switching option of a security guard to switch between different shot pictures. For example, if the user clicks to enter the interface, the real-time picture is a picture collected by the camera inside the vehicle in real time, and the user clicks the view angle switching option to switch the picture to the real-time picture of the camera outside the vehicle, and then clicks the view angle switching option to switch the real-time picture of the camera inside the vehicle.
Alternatively, the user may click on the landscape/portrait option to select either a landscape view or a portrait view.
Optionally, the user may also take a picture of the currently played video through a picture taking function of the user terminal, wherein the picture thumbnail obtained by taking the picture may be automatically stored in the local album, and the storage mode may be, for example: the photo thumbnail slowly flies to the photo album, and the thumbnail gradually disappears in the process of flying. Illustratively, the user may take a landscape shot or a portrait shot.
Optionally, the user may also instruct the camera to record by clicking a record option on the page. For example, when a video recording option is clicked, a video recording icon displays a "recording in progress" state, and a video recording duration appears on a real-time picture, at this time, a camera of the user terminal starts recording; and when the user clicks the video recording option again, the video recording picture thumbnail is automatically stored in the local album after the recording is finished. For example, the video thumbnail may be generated and then slowly fly to the album, and gradually disappear during the flying process.
The video recording function can be set with the maximum video recording time, and if the maximum video recording time is reached, the video recording is automatically stopped and stored in the local user terminal.
In addition, the security guard interface may also include an album for the user to view the saved pictures and videos, where the pictures and videos may be displayed in the album in order of date.
Optionally, the safety guard interface may also provide for user selection of whether to turn on AI rescue. The AI rescue mode can be in a default opening state, and if the user selects not to open the AI rescue function, the user can click the AI rescue option to be related to the function. When the AI rescue function is turned off, the life detection alarm does not enter the third phase.
Optionally, the user may also send feedback information indicating no abnormality to the cloud server by clicking a check error-free button of the security guard.
Optionally, the user can check the historical alarm video within a certain time through the page; additionally, if a target event does not occur, the security guard may display documentation information indicating the security of the vehicle.
By the method, the user can timely know the specific situation of the target event through the application program bound between the user terminal and the vehicle background system, and the vehicle is controlled to take certain rescue measures based on the application program, so that the damage to trapped people is reduced.
It should be understood that, for a scene where a vehicle is collided or stolen, a user may also perform corresponding operations through a security guard of the user terminal, where functions included in the security guard are described in the above description, and are not described herein again to avoid repetition.
Fig. 7 to 9 are schematic diagrams showing an interface for displaying a history record by the user terminal.
When the user clicks and views the history record on the page shown in fig. 6, the user may enter a history record playing interface (as shown in fig. 7), and the effect map may be a picture indicating the type of the corresponding target event.
Optionally, the video in the history alarm record of the service display may be a video clip automatically recorded by the camera when the target event occurs.
Optionally, the page when the history video is played is as shown in fig. 8, and the page may include a download and delete option for the user to download or delete the currently played history video.
Alternatively, the historical route may be displayed in a landscape (as shown in FIG. 9) or in a portrait. So as to meet the watching requirements of different users.
In an embodiment, a vehicle alarm system is provided, which includes a cloud server, a client and a user terminal, where the cloud server, the client and the user terminal may be respectively configured to perform corresponding steps in the foregoing method embodiments.
Alternatively, fig. 10 shows a schematic structural diagram of a vehicle warning device. The vehicle warning device 1000 includes a receiving module 1001, a transmitting module 1002, and a requesting module 1003.
In one implementation manner, the receiving module 1001 is configured to receive a probe message sent by the sensor; the probe message is generated by the sensor after the vehicle detects a target event; the target event includes leaving a living object in the vehicle, a collision of the vehicle, or theft of the vehicle.
A sending module 1002, configured to send first alarm information to the user terminal according to the detection message.
The request module 1003 is configured to request the customer service end to perform a customer service reminding process for the target event when the cloud server does not receive the feedback information for the first alarm information within a first preset time.
In an implementation manner, the sending module 1002 may be further configured to send a request message to the customer service end; the request message includes a vehicle identification of the vehicle, contact information of the vehicle, a location of the vehicle; the request message is used for requesting the customer service end to indicate the customer service personnel to initiate the voice conversation according to the priority of the contact person.
In an implementation manner, the request module 1003 may be further specifically configured to instruct the customer service person to initiate a first voice session to an owner of the vehicle; when the initiation times of the first voice conversation reach a first threshold value and the time length of each initiation reaches a first time length, and the first voice conversation is not initiated successfully, initiating a second voice conversation to an emergency contact person of the vehicle; and when the initiation times of the second voice conversation reach a third threshold value, the time length of each initiation reaches a second time length, and the second voice conversation is not successfully initiated, dialing an alarm call.
In one implementation, the vehicle alarm device 1000 may further include an indication module, configured to instruct the vehicle controller to open a sunroof of the vehicle when the cloud server does not receive feedback information for the target event within a second preset time.
In one implementation, the indicating module may be further configured to instruct the vehicle controller to turn on a double-flashing warning light when the target event is that the vehicle collides; or when the target event is that the vehicle is stolen, the vehicle controller is indicated to perform whistle alarm.
In one implementation, the instructing module may be further configured to instruct a voice player of the vehicle to play a target voice; the target voice comprises a soothing voice or an alarm voice.
In one implementation, the receiving module 1001 may further be configured to receive a real-time video of the vehicle sent by a camera mounted on the vehicle; the real-time video is used for displaying the target event.
The sending module may be further configured to send the real-time video to the user terminal.
Alternatively, FIG. 11 shows another vehicle warning device. The vehicle warning apparatus 1100 includes a receiving module 1101 and a customer service indicating module 1102.
In an implementation manner, the receiving module 1101 may be configured to receive a request sent by a cloud server; the request is used for requesting the customer service end to carry out a customer service reminding process aiming at the target event; the target event includes leaving a living object in the vehicle, a collision of the vehicle, or theft of the vehicle.
The customer service instruction module 1102 may be configured to initiate a customer service flow of the target event according to the request.
In one implementation, the vehicle alarm apparatus may further include an indication module, configured to instruct a customer service person to initiate a voice session according to a priority of a pre-bound target event contact; the voice session is used to notify the handler of the occurrence of the target event.
In one implementation, the instruction module may be specifically configured to instruct the customer service person to initiate a first voice session to an owner of the vehicle; when the first voice conversation is not successfully initiated within a preset second time and the number of times of initiating the first voice conversation reaches a first threshold value, initiating a second voice conversation to an emergency contact bound with the vehicle; and when the second voice conversation is not successfully initiated to the emergency contact within the preset third time and after the number of times of initiating the second voice conversation reaches a second threshold value, dialing an alarm call.
For specific limitations of the vehicle warning device, reference may be made to the above limitations of the vehicle warning method, which are not described herein again. The modules in the vehicle alarm device can be wholly or partially realized by software, hardware and a combination thereof. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.
In one embodiment, a computer device is provided, and the computer device may be the cloud server, and its internal structure diagram may be as shown in fig. 12. The computer device includes a processor, a memory, and a network interface connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The database of the computer device is used for storing video data and the like sent by the vehicle camera. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a method of vehicle warning.
Those skilled in the art will appreciate that the architecture shown in fig. 12 is merely a block diagram of some of the structures associated with the disclosed aspects and is not intended to limit the computing devices to which the disclosed aspects apply, as particular computing devices may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
In one embodiment, a computer device is provided, comprising a memory and a processor, the memory having a computer program stored therein, the processor implementing the following steps when executing the computer program:
determining a target event according to the acquired vehicle state and the detection message sent by the sensor; the target event comprises a living object left in the vehicle, a collision of the vehicle or a theft of the vehicle;
sending first alarm information to a user terminal; the first alarm information is used for indicating the occurrence of the target event;
and when the cloud server does not receive feedback information aiming at the first alarm information within a first preset time, indicating a customer service end to carry out a customer service reminding process aiming at the target event.
In one embodiment, the processor, when executing the computer program, further performs the steps of:
sending a request message to the customer service terminal; the request message includes a vehicle identification of the vehicle, contact information of the vehicle, a location of the vehicle; the request message is used for requesting the customer service end to indicate the customer service personnel to initiate the voice conversation according to the priority of the contact person.
In one embodiment, the processor, when executing the computer program, further performs the steps of:
instructing the customer service personnel to initiate a first voice session to an owner of the vehicle;
when the initiation times of the first voice conversation reach a first threshold value and the time length of each initiation reaches a first time length, and the first voice conversation is not initiated successfully, initiating a second voice conversation to an emergency contact person of the vehicle;
and when the initiation times of the second voice conversation reach a third threshold value, the time length of each initiation reaches a second time length, and the second voice conversation is not successfully initiated, dialing an alarm call.
In one embodiment, the processor, when executing the computer program, further performs the steps of:
and when the cloud server does not receive feedback information aiming at the target event within a second preset time, indicating the vehicle controller to open a skylight or a sunshade of the vehicle.
In one embodiment, the processor, when executing the computer program, further performs the steps of:
when the target event is that the vehicle is collided, the vehicle controller is instructed to turn on a double-flash warning lamp; alternatively, the first and second electrodes may be,
and when the target event is that the vehicle is stolen, indicating the vehicle controller to whistle and alarm.
In one embodiment, the processor, when executing the computer program, further performs the steps of:
instructing a voice player of the vehicle to play a target voice; the target voice comprises a soothing voice or an alarm voice.
In one embodiment, the processor, when executing the computer program, further performs the steps of:
receiving a real-time video of the vehicle sent by a camera installed on the vehicle; the real-time video is used for displaying the target event;
and sending the real-time video to the user terminal.
In one embodiment, the processor, when executing the computer program, further performs the steps of:
first feedback information sent by the user terminal aiming at the first alarm information is not received within first preset time; alternatively, the first and second electrodes may be,
second feedback information sent by the inductor is not received within first preset time; the second feedback information is generated after the sensor detects that the target event does not exist.
In an embodiment, a computer-readable storage medium is provided, on which a computer program is stored which, when being executed by a processor, carries out the steps of the above-mentioned method embodiments.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in the embodiments provided herein may include non-volatile and/or volatile memory, among others. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus (Rambus) direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.

Claims (18)

1. A vehicle alarm method is applied to a cloud server which is in communication connection with a plurality of sensors installed in a vehicle, and comprises the following steps:
receiving a detection message which is sent by the sensor and indicates that a target event occurs; the detection message is generated after the sensor detects a target event; the target event comprises a living object left in the vehicle, a collision of the vehicle or a theft of the vehicle;
sending first alarm information to a user terminal; the first alarm information is used for indicating the occurrence of the target event;
and when the cloud server does not receive feedback information aiming at the first alarm information within a first preset time, requesting a customer service end to carry out a customer service reminding process aiming at the target event.
2. The method of claim 1, wherein the requesting customer service end performs a customer service reminding process for the target event, comprising:
sending a request message to the customer service terminal; the request message includes a vehicle identification of the vehicle, at least one contact information of the vehicle, a location of the vehicle; the request message is used for requesting the customer service end to indicate the customer service personnel to initiate the voice conversation to the contact person.
3. The method of claim 2, wherein the requesting customer service end instructs a customer service person to initiate a voice session with the contact, specifically comprising:
requesting the customer service end to indicate the customer service personnel to initiate a first voice conversation to an owner of the vehicle;
when the initiation times of the first voice conversation reach a first threshold value, the time length of each initiation reaches a first time length, and the first voice conversation is not initiated successfully, initiating a second voice conversation to an emergency contact person of the vehicle, wherein the emergency contact person is different from the vehicle owner;
and when the initiation times of the second voice conversation reach a third threshold value, the time length of each initiation reaches a second time length, and the second voice conversation is not initiated successfully, an alarm call is dialed.
4. The method according to any one of claims 1-3, further comprising:
when the target event is a living object left in the vehicle, if the cloud server does not receive feedback information aiming at the target event within a second preset time, the vehicle controller is instructed to open a skylight or a sunshade of the vehicle.
5. The method according to any one of claims 1-4, further comprising:
when the target event is that the vehicle is collided, the vehicle controller is instructed to turn on a double-flash warning lamp; alternatively, the first and second electrodes may be,
and when the target event is that the vehicle is stolen, indicating the vehicle controller to whistle and alarm.
6. The method according to any one of claims 1-5, further comprising:
instructing a voice player of the vehicle to play a target voice; the target voice comprises a soothing voice or an alarm voice.
7. The method according to any one of claims 1-6, further comprising:
receiving a target event video sent by a camera installed on the vehicle; the target event video is used for displaying the target event;
and sending the target event video to the user terminal.
8. The method according to any one of claims 1 to 7, wherein the receiving of the feedback information for the first alarm information within a first preset time specifically includes:
first feedback information sent by the user terminal aiming at the first alarm information is not received within first preset time; the first feedback information is specifically used for indicating no abnormality; alternatively, the first and second electrodes may be,
second feedback information sent by the inductor is not received within first preset time; the second feedback information is specifically used to indicate that a door of the vehicle is open or an engine of the vehicle is started.
9. The method of any one of claims 1-8, wherein the inductor comprises:
a life detection radar, a collision sensor, and an unlocking sensor.
10. A vehicle alarm method is applied to a customer service end and comprises the following steps:
receiving a request sent by a cloud server; the request message includes a vehicle identification of the vehicle, at least one contact information of the vehicle, a location of the vehicle; the request is used for requesting the customer service end to carry out a customer service reminding process aiming at the target event; the target event comprises a living object left in the vehicle, a collision of the vehicle or theft of the vehicle;
and initiating a customer service reminding process aiming at the target event according to the request.
11. The method of claim 10, wherein the requesting customer service end instructs a customer service person to initiate a voice session with the contact, specifically comprising:
instructing customer service personnel to initiate a voice conversation according to the priority of the pre-bound target event contact persons; the voice session is used to notify the handler of the occurrence of the target event.
12. The method according to claim 10 or 11, wherein the customer service end instructs a customer service person to initiate a voice session according to the priority of the pre-bound target event contact, specifically comprising:
instructing the customer service personnel to initiate a first voice session to an owner of the vehicle;
when the first voice conversation is not successfully initiated within a preset second time and the number of times of initiating the first voice conversation reaches a first threshold value, initiating a second voice conversation to an emergency contact bound with the vehicle;
and when the second voice conversation is not successfully initiated to the emergency contact within the preset third time and after the number of times of initiating the second voice conversation reaches a second threshold value, dialing an alarm call.
13. A vehicle alarm method is applied to a user terminal, the user terminal and a vehicle are in information binding, and the method comprises the following steps:
receiving first alarm information sent by a cloud server; the first alarm information is used for indicating that a living object is left in the vehicle, the vehicle is collided or the vehicle is stolen.
14. The method of claim 13, wherein the real-time video of the vehicle sent by the cloud server is received; the real-time video is used for displaying a target event; the target event includes leaving a living object in the vehicle, a collision of the vehicle, or theft of the vehicle.
15. A vehicle warning device, comprising:
the receiving module is used for receiving a detection message which is sent by the sensor and indicates that a target event occurs; the detection message is generated after the sensor detects a target event; the target event comprises a living object left in the vehicle, a collision of the vehicle or a theft of the vehicle;
the sending module is used for sending first alarm information to the user terminal; the first alarm information is used for indicating the occurrence of the target event;
and the request module is used for indicating a customer service end to carry out a customer service reminding process aiming at the target event when the cloud server does not receive feedback information aiming at the first alarm information within a first preset time.
16. A vehicle warning device, comprising:
the receiving module is used for receiving a request sent by the cloud server; the request message includes a vehicle identification of the vehicle, at least one contact information of the vehicle, a location of the vehicle; the request is used for requesting the customer service end to carry out a customer service reminding process aiming at the target event; the target event comprises a living object left in the vehicle, a collision of the vehicle or theft of the vehicle;
and the customer service indicating module is used for initiating a customer service reminding process aiming at the target event according to the request.
17. A computer arrangement, characterized by comprising a memory and a processor, the memory storing a computer program, characterized in that the processor, when executing the computer program, carries out the steps of the method of vehicle alerting of any one of claims 1 to 14.
18. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of warning a vehicle of any one of claims 1 to 14.
CN202010071373.3A 2020-01-21 2020-01-21 Vehicle alarming method and device, computer equipment and computer storage medium Pending CN111252031A (en)

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