CN111242510A - Protect worker service quality management system - Google Patents
Protect worker service quality management system Download PDFInfo
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- CN111242510A CN111242510A CN202010106852.4A CN202010106852A CN111242510A CN 111242510 A CN111242510 A CN 111242510A CN 202010106852 A CN202010106852 A CN 202010106852A CN 111242510 A CN111242510 A CN 111242510A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063112—Skill-based matching of a person or a group to a task
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06398—Performance of employee with respect to a job function
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Abstract
A maintenance worker service quality management system belongs to the technical field of information. The invention solves the problem of poor service quality of the protection industry caused by insufficient service information of the protection industry, low service consciousness of the protection industry and the like through an information system. The system mainly provides a service information platform for the guardian and the employer, accurately collects the service supply and demand information of the guardian and the employer, and realizes point-to-point whole-process service information disclosure. On one hand, the employer and the guardian can quickly and accurately know the supply and demand of the service of the guardian by using the personal account number, and the reservation and the order receiving can be completed by one key. On the other hand, the system automatically records and supervises the service work content and service time of the nursing staff, and the employer provides evaluation and feedback to improve the service level of the nursing staff, thereby promoting the nursing staff to improve the service level.
Description
Technical Field
The technical scheme of the invention belongs to the technical field of information, is particularly applied to the service industry of maintenance workers, and is a management system for continuously cultivating maintenance worker service awareness and maintenance worker service quality by carrying out constraint management on the service behavior of the maintenance workers.
Background
The continuous development of information technology and internet services has resulted in many new application service systems. The life and working modes of people are changed greatly, such as shopping modes, travel modes and the like, and the traditional industries are subjected to informationized and technologized management services under the Internet information technology service, so that the life quality and the working efficiency are improved. However, the carer services industry has a heterogeneous level of service due to the lack of information and lack of systematic management tools for carers and employers. The invention uses the data and automatic management scheme to accurately manage the guardian through the guardian service quality management system, improves the service level of the guardian, and is greatly convenient for people to quickly find excellent guardians and high-quality guardian services.
Disclosure of Invention
The purpose of the invention is as follows:
the invention aims to solve the problems that a guardian is difficult to find a job and an employer is difficult to find a guardian and distinguish an excellent guardian due to insufficient information and lack of a systematic management tool between the guardian and the employer, provide a system product for helping the guardian to continuously improve self service skills and service consciousness, ensure that the employer can quickly identify and find the excellent guardian, and simultaneously solve the service quality management in the service process of the guardian and the information exchange between the guardian and the employer.
Detailed description of the invention:
the object of the invention is achieved by the following measures. The system comprises a worker protection management platform, a worker protection service end and a user end, wherein a system administrator uses an account number of the worker protection management platform to log in the system, a worker uses a worker protection service account number to log in the system, and an employer uses an account number of the user end to log in the system. All the nursing services providing non-medical technology nursing such as life nursing and the like, and the system specifically subdivides work into a plurality of service items according to the service content of the nursing industry; the system comprises first-level accompanying and attending, second-level accompanying and attending, third-level accompanying and attending, special accompanying and attending, mother and infant accompanying and attending and a plurality of single services. The primary accompanying main service object is a patient who can completely take care of oneself in life but still needs to assist other aspects of nursing. The main service object of the secondary accompanying is the elderly, the infirm and the chronic disease patient; mobility is inconvenient, and a walking aid is used; can be taken by oneself without incontinence of urine and feces. Patients who cannot take care of themselves in part of life. The main service object of the third-level accompanying nursing is that the patient lies in bed for a long time and needs to be assisted to turn over; after large and medium-sized surgery; when walking, a wheelchair or a flat car is needed; can not eat food by oneself; patients who can not take care of themselves at all. The main service object of the special accompanying nursing is that the person can not fall asleep normally at night; accompanying is needed for 24 hours; three days before ICU rolling out; patients who need to depend on life such as indwelling catheterization and the like. The mother and infant accompanying main service objects need postpartum health care and beautiful plastic care; neonatal early brain development; relieving stress, and preventing puerperal depression; puerperal mother for inducing lactation and maintaining chest. The single service primary service object is an employer who serves patients on their own, but for other reasons needs a caregiver to temporarily provide assistance.
The system sets the standard price and the service content of each service item according to the market quotation. The main service contents of the first-level accompanying are assisting in taking food, drinking water and medicine, cleaning tableware, assisting in replacing clothes and bedding, cleaning clothes and bedding, checking the transfusion condition during transfusion, calling nurses in time, accompanying in life, accompanying in going out and attending to doctors, assisting in measuring physical signs and trimming nails. The main service contents of secondary accompanying include assisting eating, drinking, taking medicine, washing tableware, assisting to replace clothes and bedding, washing clothes and bedding, checking transfusion conditions during transfusion, calling nurses in time, accompanying life, accompanying going out and attending medical staff, assisting sign measurement, trimming nails, gargling, washing faces, washing hands, washing feet and washing perineum, enabling washbasins and toilets to dump in time, washing and disinfecting regularly, assisting in bathing, rubbing bodies, keeping skins clean and dry, preventing bedsores, assisting in putting on and taking off clothes, assisting in holding toilet, and assisting in relieving bowels on a bed. The main service content of the three-level accompanying is assisting in eating, drinking, taking medicine, washing tableware, assisting in changing clothes, bedding, washing clothes, bedding, checking the transfusion condition during transfusion, calling nurses in time, accompanying in life, accompanying in going out, attending to the doctor, assisting in physical sign measurement, trimming nails, gargling, washing face, washing hands, washing feet, washing perineum, washbasin, toilet stool in time toppling over, washing and regularly disinfecting, assisting in bathing, rubbing body, keeping skin clean and dry, preventing bedsore, assisting in wearing clothes, assisting in supporting like a toilet, assisting in relieving the bed, checking the defecation condition, replacing diapers and clothes in time, washing the lower part of the body, turning over regularly to take a back, preventing bedsore, implementing various nursing according to medical advice, accurately measuring and recording the amount of entering and exiting. The main service contents of the special accompanying and attending are assisting eating, drinking, taking medicine, cleaning tableware, assisting to replace clothes, bedding and cleaning clothes and bedding, checking the transfusion condition during transfusion, calling nurses in time, accompanying life, accompanying going out and attending medical care, assisting physical sign measurement, trimming nails, gargling, washing face, washing hands, washing feet, washing perineum, pouring washbasin and toilet stool in time, cleaning and disinfecting regularly, assisting in bathing, rubbing body, keeping skin clean and dry, preventing bedsore, assisting in putting on and taking off clothes, assisting in supporting the toilet, assisting in relieving the defecation condition, replacing diapers and clothes in time, washing the lower part of the body frequently, turning over and patting the back regularly, preventing bedsore, following medical advice to perform various nursing, accurately measuring and recording the amount of going in and going out, assisting nurses to make medical nursing, nursing airway and pipeline nursing and the like, relieving the anxiety of patients through music, chatting and the like, enema was used to aid excretion. The main service contents of mother and infant nursing include daily nursing for a lying-in woman and a newborn, timely lactation for the lying-in woman and breast nursing massage, instruction on a lactation method and posture of the lying-in woman, prevention of cracked nipples, instruction on assistance for the lying-in woman to carry out postpartum healthcare exercises, and cleaning and disinfection of clothes of the lying-in woman; the method comprises the following steps of cleaning a room of a puerpera, nursing a newborn (assisting breast milk or artificial milk feeding), bathing, swimming, touching and massaging and observing skin of the newborn, nursing navel and hip of the newborn, replacing a diaper, observing common diseases of the newborn according to medical advice and recording, cleaning and disinfecting clothes, a feeding bottle and daily appliances of the newborn, guiding the intelligence development and early education of the newborn, observing abnormal conditions of the puerpera and the newborn and processing the abnormal conditions in time. The main service contents of the single service include hair washing care, excretion care, bath rubbing on a bed, hand and foot nail care, bath assisting without instruments, whole body massage, rehabilitation training, medical service, life accompanying, anus administration, lactation promotion service and the like.
The guardian uses the guardian service end to register and submit the guardian data, and after the administrator uses the guardian management platform to check the guardian data, the guardian can open corresponding service items, set service point positions, set whether to automatically receive orders or not, adjust the service price of the individual shop and set individual special labels at the guardian service end according to the working capacity. Opening a service project to help a maintainer filter irrelevant order messages, setting a service point location to help the maintainer filter orders which do not conform to a self service area, setting whether to automatically receive orders to help the maintainer to quickly grab orders, adjusting the service price of a personal store to help the maintainer to adjust the personal service price, and setting a personal characteristic label to help the maintainer to show that the employer is promoted to preferentially reserve the maintainer in the personal store.
The system carries out a level and score upgrading system on the nursing staff, the higher the level is, the higher the proportion of the personal service price of the personal shop can be upgraded, and meanwhile, the higher the level has priority under the condition that multiple persons rob the order. The grades are divided into a flow grade (III-I), an experience grade (III-I), a star grade (III-I) and a teacher grade (III-I) which are sequentially upgraded from left to right, the same grade is sequentially upgraded by 3 section positions, and III, II and I are sequentially upgraded from left to right, and the grade is upgraded to the next grade after the upgrade conditions of the 3 section positions are completed. And scoring and level relation, namely a flow level III can be obtained after system authentication is completed, the flow level III increases a segment bit for each 100 integrals, the experience level increases a segment bit for each 1000 integrals, the star level increases a segment bit for each 10000 integrals, and the teacher level increases a segment bit for each 100000 integrals, so that the integrals are returned to zero after the integrals are upgraded and recalculated. The method for obtaining the points comprises the steps of feeding back 1 point by using accompanying content, obtaining 10 points by using a transaction order, obtaining 3 points by using 3-star evaluation by a user, obtaining 4 points by using 4-star evaluation by the user, obtaining 5 points by using 5-star evaluation by the user, obtaining 2 points by using text evaluation by the user, obtaining 10 points by using cash appreciation by the user, deducting 2 points by using 1-star evaluation by the user, and deducting 1 point by using 2-star evaluation by the user.
The employer uses the user side to place an order in a service project to reserve a maintenance worker service according to the requirement of the user side, the system only dispatches the order to a maintenance worker who opens the service project and is in a service area, in order to enable the order to be dispatched to the maintenance worker in the service area, the system is accessed with a map and a positioning function to calculate the distance between the service position and the maintenance worker position, the effective dispatching distance of the standard service project is 15 kilometers, the effective dispatching distance of the single service is 3 kilometers, and the system can not dispatch the order to the maintenance worker if the effective dispatching distance exceeds the effective dispatching distance. The employer can also find the maintainer to place an order in the individual shop of the maintainer, the price of the order is the price adjusted by the individual of the maintainer, and if the service distance exceeds the effective distance of the service of the maintainer, the exceeding part needs to pay the distance cost of the maintainer additionally according to the kilometer. After receiving the order, the qualified nursing staff can select to receive the order or not, if one and only one nursing staff is set to automatically receive the order, the nursing staff directly receives the order, and if a plurality of qualified nursing staff are set to automatically receive the order, the nursing staff with the highest service level only receives the order.
After receiving the order, the system reminds the guardian to prepare in place before starting service, after the system arrives at the site, the system provides service according to the standard content of the order item after confirming the start, the guardian can record the patient information and the recorded work information in the order during the service process, the employer can see the record in the order and reply or enjoy the record, and the employer can score and enjoy the service process of the guardian after the service of the guardian is finished.
The beneficial effects are that:
the invention adopts a systematized and informationized management method to provide reliable market demand and personnel service information of the maintainers for the maintainers and employers, and makes clear the service items and service standard contents of the maintainers, so that the two sides can clearly know own responsibility and obligation, and the unpleasant cooperation of the two sides caused by asymmetric information is avoided. The system adopts the service level and the score upgrading system of the maintainers to promote the maintainers to continuously improve the service consciousness and the service skill to obtain higher level and income, so that the employer can identify whether the excellent maintainers are required by the employer according to the level and the label of the maintainers. The system order uses the information recording function of the channel type, on one hand, the employer can effectively supervise the work progress of the maintainer, and on the other hand, the maintenance point fed back by the information can be improved in service level, so that the maintenance service process is guaranteed to be supervised, and the self-restraint is realized.
Detailed Description
The service quality management system for the protection industry adopts a framework structure of Struts2+ spring + hibernate + mysql. And (3) building a tool for installing a jdk7 or more version, an eclipse tool, a tomcat7 or more version, downloading and installing a mysql database, and developing a maintenance management platform of a WEB end. And installing an applet developer tool to develop an applet at a worker protection server and a client. A core 2GB memory, a CentOS 7.264 bit server system and a 2M network bandwidth server are configured. The domain name of the purchasing network is configured on the management platform, the maintenance worker server and the user server so that the data link is communicated and configured to be integrally used online.
Claims (5)
1. The system for managing the service quality of the guardian comprises a guardian management platform, a guardian server and a user side, wherein the manager uses the guardian management platform to manage information, the guardian uses a guardian server to receive order feedback and record accompanying process information, and an employer uses the user side to place an order on line to check the order and the service progress to feed back the service quality of the guardian.
2. The carer quality of service management system of claim 1, characterized by: service standard contents of each item of the nurse service are specified in detail, and a clear service standard is determined.
3. The carer quality of service management system of claim 1, characterized by: the service quality of the maintainers is subjected to a grade and score upgrading system, so that the maintainers are promoted to self-promote service awareness and service skills to obtain higher service grade and service evaluation.
4. The carer quality of service management system of claim 1, characterized by: the service order uses the optimized dispatching method of positioning and distance to ensure the effective order receiving of the order, and the benefit maximization of the order receiving of the maintainer is ensured.
5. The carer quality of service management system of claim 1, characterized by: using order feedback service information, sharing is performed to the employer for supervision while allowing the employer to enjoy rewards and leave messages for effective communication with the caretaker.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010106852.4A CN111242510A (en) | 2020-02-21 | 2020-02-21 | Protect worker service quality management system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202010106852.4A CN111242510A (en) | 2020-02-21 | 2020-02-21 | Protect worker service quality management system |
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| CN111242510A true CN111242510A (en) | 2020-06-05 |
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| CN202010106852.4A Pending CN111242510A (en) | 2020-02-21 | 2020-02-21 | Protect worker service quality management system |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111768118A (en) * | 2020-07-06 | 2020-10-13 | 上海邦邦机器人有限公司 | Nursing supervision method and device and storage medium |
| CN112185527A (en) * | 2020-09-24 | 2021-01-05 | 厦门大学 | Sharing maintenance worker management system based on drip online monitoring |
| CN114140890A (en) * | 2021-10-20 | 2022-03-04 | 山东蓝创网络技术股份有限公司 | Long-term care insurance service supervision system |
| CN114152953A (en) * | 2021-11-24 | 2022-03-08 | 山东蓝创网络技术股份有限公司 | Long-term care insurance service supervision system based on stereoscopic dot matrix technology |
| CN114152283A (en) * | 2021-11-24 | 2022-03-08 | 山东蓝创网络技术股份有限公司 | Family old-care nursing bed service supervision system based on stereoscopic dot matrix technology |
| CN114170697A (en) * | 2021-11-08 | 2022-03-11 | 山东蓝创网络技术股份有限公司 | Home-based care bed service supervision system for the aged |
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| CN109585004A (en) * | 2018-11-14 | 2019-04-05 | 深圳市医信通科技有限公司 | One kind is accompanied and attended to business online transaction management system |
| CN109585005A (en) * | 2018-11-22 | 2019-04-05 | 深圳市医信通科技有限公司 | A kind of business datum of accompanying and attending to determines item quantitative collection and layering automatic push method |
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| CN107391958A (en) * | 2017-09-12 | 2017-11-24 | 福建尚健科技信息有限公司 | A kind of excellent shield health nurses intelligent management in institute |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111768118A (en) * | 2020-07-06 | 2020-10-13 | 上海邦邦机器人有限公司 | Nursing supervision method and device and storage medium |
| CN112185527A (en) * | 2020-09-24 | 2021-01-05 | 厦门大学 | Sharing maintenance worker management system based on drip online monitoring |
| CN114140890A (en) * | 2021-10-20 | 2022-03-04 | 山东蓝创网络技术股份有限公司 | Long-term care insurance service supervision system |
| CN114170697A (en) * | 2021-11-08 | 2022-03-11 | 山东蓝创网络技术股份有限公司 | Home-based care bed service supervision system for the aged |
| CN114152953A (en) * | 2021-11-24 | 2022-03-08 | 山东蓝创网络技术股份有限公司 | Long-term care insurance service supervision system based on stereoscopic dot matrix technology |
| CN114152283A (en) * | 2021-11-24 | 2022-03-08 | 山东蓝创网络技术股份有限公司 | Family old-care nursing bed service supervision system based on stereoscopic dot matrix technology |
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Application publication date: 20200605 |