CN111179521A - Self-service terminal monitoring method and system - Google Patents
Self-service terminal monitoring method and system Download PDFInfo
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- CN111179521A CN111179521A CN202010011990.4A CN202010011990A CN111179521A CN 111179521 A CN111179521 A CN 111179521A CN 202010011990 A CN202010011990 A CN 202010011990A CN 111179521 A CN111179521 A CN 111179521A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/206—Software aspects at ATMs
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Abstract
The invention discloses a self-service terminal monitoring method and a self-service terminal monitoring system, which comprise the following steps: the method comprises the steps of installing monitoring software on a self-service terminal, detecting the terminal by the monitoring software after the terminal is started, storing and feeding back the data of the terminal by the monitoring software in T time, storing and feeding back the data of the terminal by the monitoring software in T + T time, and reading the relevant data in a system crash detection processing device by the monitoring software. According to the self-service terminal monitoring method and system, a large number of state feedback texts which are not used for a long time are deleted, the system storage space and the system processing time are small, the previous comparison report is updated in time, the problem that self-repair can be carried out through software is solved, the repair and repair efficiency is high when manual work is combined, the state detection unit and the report transmission unit are used for carrying out data backup and are uniformly transmitted to the state detection unit and the report transmission unit through the information processing unit, and the backup is independently covered.
Description
Technical Field
The invention relates to the field of self-service terminals, in particular to a self-service terminal monitoring method and a self-service terminal monitoring system.
Background
The self-service terminal comprises a self-service terminal plan, a self-service inquiry terminal, a self-service reservation terminal and the like, and can realize various convenient payment functions such as public service fee payment, mobile phone recharging payment, movie ticket purchase, welfare lottery purchase, performance ticket purchase, train ticket purchase, coupon printing, insurance purchase payment, bank card transfer, credit card repayment, bank card balance inquiry, group purchase and the like.
At present, self-service terminal monitoring has certain disadvantages, firstly, when the self-service terminal monitoring is in operation, a large amount of state feedback texts which can not be used for a long time are reserved, a large system storage space and a large system processing time are occupied, for some problems that software can be repaired by self through restarting the system, the software cannot be repaired, manual repair is needed, and the system is troublesome, and the state detection unit, the data storage unit and the report transmission unit are used for data updating independently, and the self-service terminal monitoring cannot be used for updating after being integrated.
Disclosure of Invention
The invention mainly aims to provide a self-service terminal monitoring method and a self-service terminal monitoring system, which can effectively solve the problems in the background technology.
In order to achieve the purpose, the invention adopts the technical scheme that:
the self-service terminal monitoring method comprises the following steps:
s1, installing monitoring software on the self-service terminal, and installing the monitoring software on the self-service terminal through network downloading or external transmission equipment so that the monitoring software can run in the terminal;
s2, detecting the terminal by the monitoring software after the terminal is started, wherein the monitoring software runs along with the starting of the equipment, and detecting whether the terminal can run normally or not by the monitoring system;
s3, monitoring the data storage and state feedback of the software T time to the terminal, storing the operation data of the terminal after S2, avoiding the data loss, feeding back the current state of the terminal and forming a state feedback text;
s4, the monitoring software saves the data of the terminal and feeds back the state at T + T time, and the data of the terminal is saved again after the T + T time and a state feedback text is formed;
s5, the monitoring software reads the relevant data in the system crash detection processing device, records the backup text for the terminal through the system crash processing device, and transmits the backup text to the monitoring system in real time to form a system crash state text;
s6, the monitoring software compares the state feedback text with the system crash state text to form a comparison report, compares the state feedback text of T and T + T with the system crash state text to form a related comparison report, updates the previous comparison report, still stores the state feedback text and the system crash state text, and periodically deletes the state feedback text and the system crash state text;
s7, self-repairing the self-service terminal by the detection software and forming a repair report, self-repairing software problems which can be self-repaired and are formed by the terminal, and forming a repair report for repaired and unrepaired system problems;
s8, submitting the monitoring comparison report and the repair report to a maintainer for maintenance and debugging, and submitting the detected terminal hardware problem or the software problem which cannot be solved to a relevant maintainer for repair;
and S9, detecting the terminal system after the repair is finished, thereby obtaining a normal operation state.
Preferably, in S3, the data storage includes the interactive inquiry transaction information of the terminal, the detection monitoring information of the software and hardware, and the transmission record information of the data.
Preferably, the state feedback in S3 includes operation state information, software and hardware operation state information, and data transmission state information of the terminal.
Preferably, in S5, the system crash processing device records a backup text for the system crash and the power failure emergency, and stores the recording text for the emergency.
The self-service terminal monitoring system comprises a detection control unit, a state detection unit and a data storage unit, wherein the detection control unit, the state detection unit and the data storage unit transmit data to a judgment unit, a data analysis unit and a report transmission unit through an information processing unit.
Preferably, the detection unit detects the terminal to detect whether the terminal can normally operate, the state detection unit detects working operation state information, software and hardware operation state information and data transmission state information, the data storage unit stores interactive inquiry transaction information of the terminal, detection monitoring information of the software and hardware and transmission recording information of data, the judgment unit judges whether the terminal can normally operate, the report transmission unit transmits the generated report, and the data analysis unit analyzes and processes system software.
Preferably, the data analysis unit analyzes and processes the system software, and then judges the system software through the judgment unit, and forms a related report text to be transmitted to the background processing personnel.
Preferably, the information processing unit transmits data to the detection control unit, the state detection unit and the data storage unit to the judgment unit, the data analysis unit and the report transmission unit, and performs data update on the detection control unit, the state detection unit, the data storage unit and the report transmission unit at regular time.
Compared with the prior art, the invention has the following beneficial effects: the self-service terminal monitoring method and system are as follows:
the state feedback text and the system collapse state text are compared through the monitoring software to form a comparison report, so that a large amount of state feedback texts which are not used for a long time are deleted when the self-service terminal monitors operation, a small system storage space and a small system processing time are occupied, and the previous comparison report is updated in time.
The system can be restarted on the monitoring system through self-repairing and manual repairing, the problem that self-repairing can be carried out through software is solved, and repairing efficiency is high when manual repairing is combined.
The information processing unit can back up the data of the state detection unit and the report transmission unit, and the data are transmitted to the state detection unit and the report transmission unit through the information processing unit in a unified mode, and the backup is covered independently.
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FIG. 1 is a method flow diagram of a self-service terminal monitoring method and system of the present invention;
FIG. 2 is a system diagram of a monitoring method and system for a self-service terminal according to the present invention.
Detailed Description
In order to make the technical means, the creation characteristics, the achievement purposes and the effects of the invention easy to understand, the invention is further described with the specific embodiments.
In the description of the present invention, it should be noted that the terms "upper", "lower", "inner", "outer", "front", "rear", "both ends", "one end", "the other end", and the like indicate orientations or positional relationships based on those shown in the drawings, and are only for convenience of description and simplicity of description, but do not indicate or imply that the referred device or element must have a specific orientation, be constructed in a specific orientation, and be operated, and thus, should not be construed as limiting the present invention. Furthermore, the terms "first" and "second" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.
In the description of the present invention, it is to be noted that, unless otherwise explicitly specified or limited, the terms "mounted," "disposed," "connected," and the like are to be construed broadly, such as "connected," which may be fixedly connected, detachably connected, or integrally connected; can be mechanically or electrically connected; they may be connected directly or indirectly through intervening media, or they may be interconnected between two elements. The specific meanings of the above terms in the present invention can be understood in specific cases to those skilled in the art.
As shown in fig. 1, the monitoring method of the self-service terminal includes the following steps:
s1, installing monitoring software on the self-service terminal, and installing the monitoring software on the self-service terminal through network downloading or external transmission equipment so that the monitoring software can run in the terminal;
s2, detecting the terminal by the monitoring software after the terminal is started, wherein the monitoring software runs along with the starting of the equipment, and detecting whether the terminal can run normally or not by the monitoring system;
s3, monitoring the data storage and state feedback of the software T time to the terminal, storing the operation data of the terminal after S2, avoiding the data loss, feeding back the current state of the terminal and forming a state feedback text;
s4, the monitoring software saves the data of the terminal and feeds back the state at T + T time, and the data of the terminal is saved again after the T + T time and a state feedback text is formed;
s5, the monitoring software reads the relevant data in the system crash detection processing device, records the backup text for the terminal through the system crash processing device, and transmits the backup text to the monitoring system in real time to form a system crash state text;
s6, the monitoring software compares the state feedback text with the system crash state text to form a comparison report, compares the state feedback text of T and T + T with the system crash state text to form a related comparison report, updates the previous comparison report, still stores the state feedback text and the system crash state text, and periodically deletes the state feedback text and the system crash state text;
s7, self-repairing the self-service terminal by the detection software and forming a repair report, self-repairing software problems which can be self-repaired and are formed by the terminal, and forming a repair report for repaired and unrepaired system problems;
s8, submitting the monitoring comparison report and the repair report to a maintainer for maintenance and debugging, and submitting the detected terminal hardware problem or the software problem which cannot be solved to a relevant maintainer for repair;
s9, detecting the terminal system after the repair is finished, thereby obtaining a normal operation state;
data storage and storage in S3 include interactive inquiry transaction information of the terminal, detection and monitoring information of software and hardware and transmission record information of the data; the state feedback in the S3 comprises the working operation state information, the software and hardware operation state information and the data transmission state information of the terminal; and the system crash processing device in the S5 records backup texts for the system crash and the power failure emergency and saves the recording texts of the emergency.
As shown in fig. 2, the monitoring system of the self-service terminal includes a detection control unit, a state detection unit, and a data storage unit, wherein the detection control unit, the state detection unit, and the data storage unit transmit data to a judgment unit, a data analysis unit, and a report transmission unit through an information processing unit;
the detection unit detects the terminal to detect whether the terminal can normally operate, the state detection unit detects working operation state information, software and hardware operation state information and data transmission state information, the data storage unit stores interactive inquiry transaction information, software and hardware detection monitoring information and data transmission recording information of the terminal, the judgment unit judges whether the terminal can normally operate, the report transmission unit transmits a generated report, and the data analysis unit analyzes and processes system software; the data analysis unit analyzes and processes the system software, judges the system software through the judgment unit, forms a related report text and transmits the related report text to the background processing personnel; the information processing unit transmits data to the detection control unit, the state detection unit and the data storage unit to the judgment unit, the data analysis unit and the report transmission unit, and performs data updating on the detection control unit, the state detection unit, the data storage unit and the report transmission unit at regular time.
The invention is a method and a system for monitoring a self-service terminal, wherein a monitoring software is installed on the self-service terminal through a network download or external transmission device, so that the monitoring software can run in the terminal, the monitoring software runs along with the start of the device, the monitoring system detects the terminal to detect whether the terminal can run normally, then the running data of the terminal at T time is saved to avoid data loss, the current state of the terminal is fed back to form a state feedback text, the data of the terminal is saved again after T + T time and form a state feedback text, a system crash processing device records a backup text for the terminal and transmits the backup text to the monitoring system in real time to form a system crash state text, and the state feedback text of T and T + T is compared with the system crash state text, and forming a related comparison report, updating the previous comparison report, still storing the state feedback text and the system crash state text, and periodically deleting the state feedback text and the system crash state text, automatically repairing software problems which can be automatically repaired and are formed by the terminal, forming a repair report for repaired and unrepaired system problems, repairing the detected hardware problems or software problems which cannot be solved of the terminal by related maintenance personnel, and detecting the terminal system after the repair is completed, thereby obtaining a normal operation state.
The foregoing shows and describes the general principles and broad features of the present invention and advantages thereof. It will be understood by those skilled in the art that the present invention is not limited to the embodiments described above, which are described in the specification and illustrated only to illustrate the principle of the present invention, but that various changes and modifications may be made therein without departing from the spirit and scope of the present invention, which fall within the scope of the invention as claimed. The scope of the invention is defined by the appended claims and equivalents thereof.
Claims (8)
1. The self-service terminal monitoring method is characterized in that: the method comprises the following steps:
s1, installing monitoring software on the self-service terminal, and installing the monitoring software on the self-service terminal through network downloading or external transmission equipment so that the monitoring software can run in the terminal;
s2, detecting the terminal by the monitoring software after the terminal is started, wherein the monitoring software runs along with the starting of the equipment, and detecting whether the terminal can run normally or not by the monitoring system;
s3, monitoring the data storage and state feedback of the software T time to the terminal, storing the operation data of the terminal after S2, avoiding the data loss, feeding back the current state of the terminal and forming a state feedback text;
s4, the monitoring software saves the data of the terminal and feeds back the state at T + T time, and the data of the terminal is saved again after the T + T time and a state feedback text is formed;
s5, the monitoring software reads the relevant data in the system crash detection processing device, records the backup text for the terminal through the system crash processing device, and transmits the backup text to the monitoring system in real time to form a system crash state text;
s6, the monitoring software compares the state feedback text with the system crash state text to form a comparison report, compares the state feedback text of T and T + T with the system crash state text to form a related comparison report, updates the previous comparison report, still stores the state feedback text and the system crash state text, and periodically deletes the state feedback text and the system crash state text;
s7, self-repairing the self-service terminal by the detection software and forming a repair report, self-repairing software problems which can be self-repaired and are formed by the terminal, and forming a repair report for repaired and unrepaired system problems;
s8, submitting the monitoring comparison report and the repair report to a maintainer for maintenance and debugging, and submitting the detected terminal hardware problem or the software problem which cannot be solved to a relevant maintainer for repair;
and S9, detecting the terminal system after the repair is finished, thereby obtaining a normal operation state.
2. The self-service terminal monitoring method of claim 1, wherein: and the data storage and storage in the S3 comprise interactive inquiry transaction information of the terminal, detection and monitoring information of software and hardware and transmission record information of data.
3. The self-service terminal monitoring method of claim 1, wherein: the state feedback in S3 includes the operation state information of the terminal, the software and hardware operation state information, and the data transmission state information.
4. The self-service terminal monitoring method of claim 1, wherein: and the system crash processing device in the step S5 records the backup text for the system crash and the power failure emergency, and stores the recording text for the emergency.
5. Self-service terminal monitoring system, its characterized in that: the device comprises a detection control unit, a state detection unit and a data storage unit, wherein the detection control unit, the state detection unit and the data storage unit transmit data to a judgment unit, a data analysis unit and a report transmission unit through an information processing unit.
6. The self-service terminal monitoring system of claim 5, wherein: the system comprises a detection unit, a state detection unit, a data storage unit, a judgment unit and a report transmission unit, wherein the detection unit detects the terminal and detects whether the terminal can normally operate, the state detection unit detects working operation state information, software and hardware operation state information and data transmission state information, the data storage unit stores interactive inquiry transaction information, software and hardware detection monitoring information and data transmission record information of the terminal, the judgment unit judges whether the terminal can normally operate, the report transmission unit transmits a generated report, and the data analysis unit analyzes and processes system software.
7. The self-service terminal monitoring system of claim 5, wherein: the data analysis unit analyzes and processes the system software, judges the system software through the judgment unit, forms a related report text and transmits the related report text to the background processing personnel.
8. The self-service terminal monitoring system of claim 5, wherein: the information processing unit transmits data to the judging unit, the data analyzing unit and the report transmitting unit for the detection control unit, the state detection unit and the data storage unit, and performs data updating on the detection control unit, the state detection unit, the data storage unit and the report transmitting unit at regular time.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN202010011990.4A CN111179521A (en) | 2020-01-06 | 2020-01-06 | Self-service terminal monitoring method and system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202010011990.4A CN111179521A (en) | 2020-01-06 | 2020-01-06 | Self-service terminal monitoring method and system |
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| CN111179521A true CN111179521A (en) | 2020-05-19 |
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| CN202010011990.4A Pending CN111179521A (en) | 2020-01-06 | 2020-01-06 | Self-service terminal monitoring method and system |
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Application publication date: 20200519 |