CN111178901A - Intelligent internet special vehicle after-sale service cloud platform system - Google Patents
Intelligent internet special vehicle after-sale service cloud platform system Download PDFInfo
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- CN111178901A CN111178901A CN201911261385.6A CN201911261385A CN111178901A CN 111178901 A CN111178901 A CN 111178901A CN 201911261385 A CN201911261385 A CN 201911261385A CN 111178901 A CN111178901 A CN 111178901A
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- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
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- H04L67/00—Network arrangements or protocols for supporting network services or applications
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Abstract
The invention provides an intelligent internet special vehicle after-sale service cloud platform system which comprises a database server and an application server cluster, wherein the database server is connected with the application server cluster through a network; the database server is provided with a concerned database for storing service data and system data; the application server is deployed with related applications, data sharing interfaces and third-party system interfaces and is used for service access operation of users through a browser of a workstation or a client; the service cloud platform is used for uniformly collecting, monitoring, controlling, analyzing and alarming data of vehicle-mounted power, environment and business modules of the special vehicle, and comprises a resource management module, a report management module, a threshold value management module, a log management module and a statistical analysis module. The invention can monitor the special vehicle in real time, covers various application modes such as data acquisition, data integration, data sharing, online inquiry, online analysis and online monitoring, and can provide a standard human-computer interface for local real-time monitoring and management.
Description
Technical Field
The invention belongs to the technical field of vehicle modification, and particularly relates to an intelligent network connection special vehicle after-sale service cloud platform system.
Background
The existing special vehicle service platform cannot monitor a special vehicle in real time, such as multiple application modes of data acquisition, data integration, data sharing, online query, online analysis, online monitoring and the like, and meanwhile, the existing service platform cannot provide a standard human-computer interface for local real-time monitoring and management, and needs to be further improved.
Disclosure of Invention
The invention aims to provide an intelligent internet special vehicle after-sale service cloud platform system which can supervise a special vehicle in real time, cover various application modes such as data acquisition, data integration, data sharing, online inquiry, online analysis and online monitoring and the like, and simultaneously can provide a standard human-computer interface for local real-time monitoring and management.
The invention provides an intelligent internet special vehicle after-sale service cloud platform system which comprises a database server and an application server cluster, wherein the database server is connected with the application server cluster through a network; the database server is provided with a concerned database for storing service data and system data; the application server is deployed with related applications, data sharing interfaces and third-party system interfaces and is used for service access operation of users through a browser of a workstation/client;
the service cloud platform is used for uniformly collecting, monitoring, controlling, analyzing and alarming data of vehicle-mounted power, environment and business modules of the special vehicle, and comprises a resource management module, a report management module, a threshold value management module, a log management module and a statistical analysis module.
Further, the cloud platform system includes a data analysis and graphical presentation window and drives the response of the service with real-time alarm events.
Furthermore, the cloud platform system adopts a hierarchical architecture and comprises a data layer, a processing layer, an interface layer and a display layer.
Compared with the prior art, the invention has the beneficial effects that:
the system can monitor the special vehicle in real time, covers various application modes such as data acquisition, data integration, data sharing, online query, online analysis and online monitoring, and can provide a standard human-computer interface for local real-time monitoring and management.
Drawings
Fig. 1 is a networking application embodiment of the intelligent networking special vehicle after-sale service cloud platform system of the present invention.
Detailed Description
The present invention is described in detail with reference to the embodiments shown in the drawings, but it should be understood that these embodiments are not intended to limit the present invention, and those skilled in the art should understand that functional, methodological, or structural equivalents or substitutions made by these embodiments are within the scope of the present invention.
The embodiment provides an intelligent internet special vehicle after-sale service cloud platform system which comprises a database server and an application server cluster; the database server is provided with a concerned database for storing service data and system data; the application server is deployed with related applications, data sharing interfaces and third-party system interfaces and is used for service access operation of users through a browser of a workstation/client;
the service cloud platform is used for uniformly collecting, monitoring, controlling, analyzing and alarming data of vehicle-mounted power, environment and business modules of the special vehicle, and comprises a resource management module, a report management module, a threshold value management module, a log management module and a statistical analysis module. Fig. 1 is a diagram of networking applications.
By the method, the special vehicle can be monitored in real time, various application modes such as data acquisition, data integration, data sharing, online query, online analysis and online monitoring are covered, and meanwhile, a standard human-computer interface can be provided for local real-time monitoring and management.
In this embodiment, the cloud platform system includes a data analysis and graphical presentation window, and drives the response of the service with real-time alarm events.
In this embodiment, the cloud platform system adopts a hierarchical architecture, which is a data layer, a processing layer, an interface layer, and a presentation layer.
The present invention is described in further detail below.
The special vehicle-mounted supervision system is a vehicle-mounted terminal control system taking a special vehicle as a core, supports the unified collection, monitoring and control of supporting legs, lodging rods, electric power, power switches and a UPS of special vehicle equipment and the power and environment such as temperature and humidity, smoke sensation, accumulated water, door collision and the like in the vehicle, and analyzes and alarms monitoring data; the vehicle-mounted monitoring system supports local direct operation through vehicle-mounted monitoring equipment, and supports functions of acquisition management, threshold management, alarm rules, system management, user management, authority management and the like.
The networked vehicle-mounted terminal system uploads the service data of each vehicle through a 4G wireless network, and enters the networked vehicle after-sale service private cloud platform through an operator network and an after-sale service platform deployment firewall and anti-virus software.
The whole after-sale service platform is provided with two database servers and a plurality of application server clusters, and supports a disaster recovery backup mechanism. A concerned database for storing service data and system data is deployed on a database server, and all Web servers deploy related applications, data sharing, third-party system interfaces and other applications; all users perform service access operation through the browser of the workstation/client.
The after-sale service cloud platform of the special vehicle adopts a Linux operating system and JAVA development, and is used for uniformly collecting, monitoring, controlling, analyzing and alarming vehicle-mounted power, environment and service module data of the special vehicle. The platform supports basic application functions of resource management, report management, threshold value management, log management, statistical analysis and the like. The cloud service platform is a comprehensive after-sale service platform, integrates management, operation, maintenance and service, provides a data analysis and graphic display window, and drives service response by real-time alarm events.
Networking design in the vehicle-mounted supervision system is mainly realized through a serial port (RS482/RS232) and an Ethernet. And the communication of all the sensing layer devices is accessed to a PLC (programmable logic controller) for data acquisition, and meanwhile, the touch screen panel and the data communication gateway share the acquired data of the PLC.
The data communication gateway has Ethernet and 4G transmission functions, and pushes data acquired by the PLC to an after-sales service cloud platform through a 4G wireless network.
The after-sale service platform system adopts a hierarchical architecture and comprises a data layer, a processing layer, an interface layer and a display layer.
1) Data layer
The data layer is a data support of the whole service platform, and each independent special vehicle is a point of the independent data layer. The data layer is also known as a sensing layer, and reflects the current online state through variables such as state index change of sensing equipment or modules and alarms.
The data layer is mainly used for collecting the service data of various devices in real time. The acquisition mode comprises TCP/IP, a serial port, API and the like, the equipment faced by data acquisition is different according to the functions of special vehicles, the data acquisition has a protocol adaptation function, and corresponding acquisition plug-ins can be rapidly developed according to the equipment protocol of different manufacturers.
2) Treatment layer
The corresponding processing of the data is formed by collecting and summarizing the original data, and the data can be log data, alarm events and performance data. The main functions of data processing are to logically apply and distribute data of the underlying data acquisition layer, to execute some logic actions and trigger some condition execution, and to disperse the pressure of the platform end server.
3) Interface layer
The platform interface layer comprises various interface services, all data are applied by an blind application module after being processed, access is required to be carried out according to a set interface, and meanwhile, the safety of the interface is also ensured.
Such interfaces are implemented entirely in software.
4) Revealing layer
After the interface adaptation, the content finally displayed on the human-computer interaction interface is called a system platform display layer. The display layer can be an application of a PC terminal and can also be an application of a mobile App terminal. All manual operations, remote maintenance, event processing, log reporting and the like are completed in the presentation layer.
When the display layer is designed, all modules belong to the sub-modules of the platform and are independent of each other, and the purpose is to provide convenience for secondary customization and modification for interface design and development.
System performance
1) Device monitoring performance
The basic performance of the vehicle-mounted terminal software satisfies the following conditions:
a) response time of device query order and control order: <2 s;
b) response time of database access: report class <10s, others <3 s;
c) the average utilization rate of a CPU and a memory of the platform server is not higher than 60%;
d) monitoring the state of the equipment in real time, wherein the state data acquisition time is 1-60 s adjustable;
e) the display of the equipment control execution result is less than or equal to 3 s;
f) when local illegal operation and equipment in the system are in failure, sound and light alarm is sent within 5 s;
g) after the equipment state is changed, refreshing the monitoring picture within 2 s;
h) the method can support multi-user remote query, and maximally accommodate 100 concurrent users;
i) the storage time period of important information such as control information, fault information and the like is more than 1 month;
j) ethernet communication capability: self-adapting to 1000M, 100M and 10M;
2) whole network clock synchronization
The vehicle-mounted monitoring system receives the unified time information. And performing network time service on the own equipment in the project in the whole system.
3) Network attack prevention
And installing antivirus software and a firewall in the whole software system, and supporting permanent upgrade.
4) Fault recovery
The system has a fault automatic recovery function mechanism. The failure recovery is divided into the following two cases.
5) Recovery from communication failure
When the communication between the vehicle-mounted monitoring system and the controlled equipment is interrupted, the software can periodically reestablish the connection request according to the preset fault recovery period time. And in a specified fault recovery period, the supervision system considers that the connection with the controlled equipment is lost, and the communication fault is considered.
6) Recovery from failure of controlled device
When the communication between the vehicle-mounted monitoring system and the controlled equipment is interrupted, the fault is the downtime caused by sudden unknown reasons of the equipment. The system carries out periodic connection reestablishment request within preset fault recovery time, the system considers that the connection with the controlled equipment is lost within the specified fault recovery period, and if the connection reestablishment failure times exceed 3 times, the supervision system considers that the equipment has failed.
The fault recovery time is the maximum time limit for the communication connection between the supervisory system software and the controlled equipment, and the fault recovery time of the supervisory system software and each controlled equipment can be set. Default to 30 minutes.
The mean failure recovery time is obtained through multiple statistics during the period of the self-healing of the supervision software or the manual intervention of an operator to recover the communication no matter the communication failure or the self failure of the equipment after the communication connection failure occurs between the supervision software and the controlled equipment.
It will be evident to those skilled in the art that the invention is not limited to the details of the foregoing illustrative embodiments, and that the present invention may be embodied in other specific forms without departing from the spirit or essential attributes thereof. The present embodiments are therefore to be considered in all respects as illustrative and not restrictive, the scope of the invention being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein.
Claims (3)
1. An intelligent internet special vehicle after-sale service cloud platform system is characterized by comprising a database server and an application server cluster; the database server is provided with a concerned database for storing service data and system data; the application server is deployed with related applications, data sharing interfaces and third-party system interfaces and is used for service access operation of users through a browser of a workstation or a client;
the service cloud platform is used for uniformly collecting, monitoring, controlling, analyzing and alarming data of vehicle-mounted power, environment and business modules of the special vehicle, and comprises a resource management module, a report management module, a threshold value management module, a log management module and a statistical analysis module.
2. The intelligent networked special vehicle after-sale service cloud platform system as claimed in claim 1, wherein the system comprises a data analysis and graphic display window, and the response of the service is driven by a real-time alarm event.
3. The intelligent networked special vehicle after-sale service cloud platform system as claimed in claim 1, wherein a hierarchical architecture is adopted, and the system comprises a data layer, a processing layer, an interface layer and a presentation layer.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911261385.6A CN111178901A (en) | 2019-12-10 | 2019-12-10 | Intelligent internet special vehicle after-sale service cloud platform system |
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| CN201911261385.6A CN111178901A (en) | 2019-12-10 | 2019-12-10 | Intelligent internet special vehicle after-sale service cloud platform system |
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| CN111178901A true CN111178901A (en) | 2020-05-19 |
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| CN201911261385.6A Pending CN111178901A (en) | 2019-12-10 | 2019-12-10 | Intelligent internet special vehicle after-sale service cloud platform system |
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Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108197261A (en) * | 2017-12-30 | 2018-06-22 | 北京通途永久科技有限公司 | A kind of wisdom traffic operating system |
| CN109218409A (en) * | 2018-08-16 | 2019-01-15 | 北京易华录信息技术股份有限公司 | Intelligent network connection automotive test monitoring and management platform based on broadband mobile internet |
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2019
- 2019-12-10 CN CN201911261385.6A patent/CN111178901A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108197261A (en) * | 2017-12-30 | 2018-06-22 | 北京通途永久科技有限公司 | A kind of wisdom traffic operating system |
| CN109218409A (en) * | 2018-08-16 | 2019-01-15 | 北京易华录信息技术股份有限公司 | Intelligent network connection automotive test monitoring and management platform based on broadband mobile internet |
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