CN111177333A - Data processing method and device - Google Patents
Data processing method and device Download PDFInfo
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- CN111177333A CN111177333A CN201911194049.4A CN201911194049A CN111177333A CN 111177333 A CN111177333 A CN 111177333A CN 201911194049 A CN201911194049 A CN 201911194049A CN 111177333 A CN111177333 A CN 111177333A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3325—Reformulation based on results of preceding query
- G06F16/3326—Reformulation based on results of preceding query using relevance feedback from the user, e.g. relevance feedback on documents, documents sets, document terms or passages
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/3332—Query translation
- G06F16/3334—Selection or weighting of terms from queries, including natural language queries
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/335—Filtering based on additional data, e.g. user or group profiles
Abstract
The embodiment of the invention provides a data processing method and a data processing device, wherein the method comprises the following steps: acquiring a reply request of a user for a preset questionnaire; the preset questionnaire is used for investigating the satisfaction degree of the user to preset user services; extracting a service code and reply data aiming at a preset questionnaire in the reply request; and acquiring the service data generated by the user aiming at the user service according to the service code. By the data processing method of the embodiment of the invention, the service code and the reply data aiming at the preset questionnaire are extracted from the reply request, so that the service code can be adopted to obtain the service data, the reply data returned by the user can be obtained, and meanwhile, the service data of the user can be obtained, so that the reply data and the service data can be adopted, the experience details of the service process of the user can be better known, the reply data and the service data can be conveniently adopted to carry out data analysis, and the service can be better improved.
Description
Technical Field
The present invention relates to the field of data processing technologies, and in particular, to a data processing method and a data processing apparatus.
Background
After the service providing object provides the service for the user, the service opinion of the user can be known by generally adopting a mode of sending a questionnaire to the user. The service providing object can collect feedback information of the user to the questionnaire and perform data analysis on the feedback information to improve the service.
However, when analyzing data, the service provider generally only counts and analyzes the feedback information of the questionnaire, and the user usually feeds back his/her subjective feeling when filling in the questionnaire, and does not include too many service details, so that the user cannot accurately know the service quality during data statistics and analysis, and cannot know the factors that different service details may affect the service quality. Generally speaking, a service providing object can reduce subjectivity of a user when filling in a questionnaire to a certain extent by improving a design mode of the questionnaire, but the questionnaire still has the problems of less service details and strong subjectivity.
Disclosure of Invention
In view of the above problems, embodiments of the present invention are proposed to provide a data processing method and a corresponding data processing apparatus that overcome or at least partially solve the above problems.
In order to solve the above problem, an embodiment of the present invention discloses a data processing method, including:
acquiring a reply request of a user for a preset questionnaire; the preset questionnaire is used for investigating the satisfaction degree of the user to preset user service;
extracting a service code and reply data aiming at the preset questionnaire in the reply request;
and acquiring service data according to the service code.
Optionally, before the step of obtaining a reply request of the user to the preset questionnaire, the method further includes:
acquiring a first questionnaire address of the preset questionnaire;
searching the service code of the user in a preset service system;
generating a second questionnaire address according to the service code and the first questionnaire address;
sending the second questionnaire address to a user; the second questionnaire address is used for providing a webpage for displaying the preset questionnaire, and the webpage is used for acquiring a reply request of a user for the preset questionnaire.
Optionally, the step of obtaining the first questionnaire address of the preset questionnaire includes:
acquiring a questionnaire code of the preset questionnaire;
and generating a first questionnaire address according to the questionnaire code.
Optionally, the step of generating a second questionnaire address according to the service code and the first questionnaire address includes:
encrypting the service code to obtain an encrypted service code;
and assembling the encrypted service code and the first questionnaire address to generate a second questionnaire address.
Optionally, before the step of obtaining a reply request of the user to the preset questionnaire, the method further includes:
and generating the preset questionnaire aiming at the preset user service, and generating a corresponding questionnaire code.
Optionally, the step of generating the preset questionnaire and generating the corresponding questionnaire code for the user service includes:
acquiring time parameters and consumption parameters of the user service;
comparing a first difference value between the time parameter and a preset average time parameter, and if the first difference value is larger than a first preset threshold value, generating a first investigation question aiming at the time parameter;
comparing a second difference value between the consumption parameter and a preset ordinary consumption parameter, and if the second difference value is larger than a second preset threshold value, generating a second investigation question aiming at the time parameter;
and generating the preset questionnaire by adopting the first survey question and the second survey question, and generating a corresponding questionnaire code.
Optionally, the reply data includes at least one reply item data;
after the step of obtaining the service data of the user for the user service according to the service code, the method further includes:
extracting associated item data associated with the reply item data from the service data according to the reply item data;
merging the reply item data and the associated item data associated with the reply item data.
The embodiment of the invention also discloses a data processing device, which comprises:
the request acquisition module is used for acquiring a reply request of a user for a preset questionnaire;
the extracting module is used for extracting a service code and reply data aiming at the preset questionnaire in the reply request;
and the service data acquisition module is used for acquiring service data according to the service code.
Optionally, the apparatus further comprises:
the address acquisition module is used for acquiring a first questionnaire address of the preset questionnaire;
the searching module is used for searching the service code of the user in a preset service system;
the address generating module is used for generating a second questionnaire address according to the service code and the first questionnaire address;
and the sending module is used for sending the second questionnaire address to the user.
Optionally, the address obtaining module includes:
the questionnaire code acquisition submodule is used for acquiring questionnaire codes of the preset questionnaire;
and the first address generation submodule is used for generating a first questionnaire address according to the questionnaire code.
Optionally, the second address generating module includes:
the encryption submodule is used for encrypting the service code to obtain an encrypted service code;
and the second address generation submodule is used for assembling the encrypted service code and the first questionnaire address to generate a second questionnaire address.
Optionally, the apparatus further comprises:
and the questionnaire generating module is used for generating the preset questionnaire aiming at the preset user service and generating the corresponding questionnaire code.
Optionally, the questionnaire generating module includes:
the parameter acquisition submodule is used for acquiring the time parameter and the consumption parameter of the user service;
the first question generation submodule is used for comparing a first difference value between the time parameter and a preset average time parameter, and generating a first investigation question aiming at the time parameter if the first difference value is greater than a first preset threshold value;
the second question generation submodule is used for comparing a second difference value between the consumption parameter and a preset normal consumption parameter, and generating a second investigation question aiming at the time parameter if the second difference value is greater than a second preset threshold value;
and the questionnaire generating sub-module is used for generating the preset questionnaire by adopting the first questionnaire question and the second questionnaire question and generating a corresponding questionnaire code.
Optionally, the reply data includes at least one reply item data;
the device further comprises:
the extraction module is used for extracting associated project data associated with the reply project data from the service data according to the reply project data;
a merging module for merging the reply item data and the associated item data associated with the reply item data.
The embodiment of the invention also discloses a device, which comprises:
one or more processors; and
one or more machine-readable media having instructions stored thereon, which when executed by the one or more processors, cause the apparatus to perform one or more methods as described in embodiments of the invention.
Embodiments of the invention also disclose one or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause the processors to perform one or more of the methods described in embodiments of the invention.
The embodiment of the invention has the following advantages:
according to the data processing method provided by the embodiment of the invention, the service code and the reply data aiming at the preset questionnaire are extracted from the reply request, so that the service data can be obtained according to the service code, the reply data returned by the user can be obtained, and meanwhile, the service data of the user can be obtained, so that the experience details of the service process of the user can be better known according to the reply data and the service data, the data analysis can be conveniently carried out according to the reply data and the service data, and the service can be better improved.
Drawings
FIG. 1 is a flow chart of the steps of one data processing method embodiment of the present invention;
fig. 2 is a block diagram of a data processing apparatus according to an embodiment of the present invention.
Detailed Description
In order to make the aforementioned objects, features and advantages of the present invention comprehensible, embodiments accompanied with figures are described in further detail below.
Referring to fig. 1, a flowchart illustrating steps of an embodiment of a data processing method according to the present invention is shown, which may specifically include the following steps:
in this embodiment of the present invention, the preset questionnaire may be a questionnaire that is sent to the user by a service providing object. The preset questionnaire may include at least one question, and the question may be a single-choice question, a multiple-choice question, a blank filling question, and the like, which is not limited in the present invention. As an alternative embodiment of the present invention, the preset questionnaire may be used for investigating the satisfaction of the user service provided by the user with respect to the service providing object, for example, the satisfaction of the user with a physical examination service provided by a hospital, the satisfaction of the user with a cleaning service provided by a household institution.
In the embodiment of the present invention, the service providing object may be an object for providing a service to a user. The service providing object can send the preset questionnaire to the user through the internet, short message service, telephone service and other modes. The user may answer the questions in the preset questionnaire to generate an answer request.
In the embodiment of the invention, the user can send the reply request to the service providing object in the modes of internet, short message service, telephone service and the like, so that the service providing object can obtain the reply request of the user for the preset questionnaire.
As an example of the present invention, a user may obtain a website of the preset questionnaire through the internet, obtain a webpage corresponding to the website and including the preset questionnaire through the internet, and then reply to the preset questionnaire in the webpage, so as to generate a reply request. The service providing object may obtain the reply request through the internet.
As an example of the present invention, the user may obtain the content of the preset questionnaire through a short message, and then the user may reply to the short message to generate a reply request. The service providing object can obtain the reply request through short message service.
As an example of the present invention, a user may obtain a website of the preset questionnaire through a short message, obtain a web page including the preset questionnaire corresponding to the website through the internet, and then generate a reply request by replying to the preset questionnaire in the web page. The service providing object may obtain the reply request through the internet.
In a specific implementation, the service providing object may be provided with a questionnaire system, the questionnaire system may be configured to send a questionnaire to a user, and the user may send the reply request to the questionnaire system, so that the questionnaire system may obtain the reply request returned by the user.
In a preferred embodiment of the present invention, before the step of obtaining a reply request of the user to the preset questionnaire, the method further includes:
s11, acquiring a first questionnaire address of the preset questionnaire;
in the embodiment of the present invention, in a case where a website of a preset questionnaire is sent via the internet or a short message, the service providing object may obtain a first questionnaire address of the preset questionnaire. Specifically, the service providing object may generate a preset questionnaire for a user in a questionnaire system, and generate a first questionnaire address of the preset questionnaire correspondingly, so that the service providing object may obtain the first questionnaire address.
S12, searching the service code of the user in a preset service system;
in the embodiment of the present invention, the service providing object may search the service code of the user in a preset service system. The business system can be used for storing business data generated by the service providing object for providing the service for the user.
S13, generating a second questionnaire address according to the service code and the first questionnaire address;
in this embodiment of the present invention, the service providing object may generate a second questionnaire address according to the service code and the first questionnaire address. Therefore, the second questionnaire address can contain the information of the service code, so that the service code can be conveniently obtained in the reply request.
S14, sending the second questionnaire address to the user; the second questionnaire address is used for providing a webpage for displaying the preset questionnaire, and the webpage is used for acquiring a reply request of a user for the preset questionnaire.
In this embodiment of the present invention, the service providing object may send the second questionnaire address to the user. The second questionnaire address may be used to provide a web page showing the preset questionnaire, and the web page may be used to obtain a reply request of the user for the preset questionnaire.
In the embodiment of the present invention, a user may input the second questionnaire address in a preset browser, so that a webpage of the preset questionnaire is displayed in the browser. Thereafter, the user may reply to the preset questionnaire in the web page, thereby generating a reply request. The reply request may include the second questionnaire address, so that the service providing object may acquire the service code included in the second questionnaire address from the reply request.
In a preferred embodiment of the present invention, the step of obtaining the first questionnaire address of the preset questionnaire includes:
s21, acquiring questionnaire codes of the preset questionnaire;
in the embodiment of the present invention, the service providing object may generate a preset questionnaire for a user according to a preset questionnaire system, and generate a questionnaire code of the preset questionnaire correspondingly. The questionnaire code may be used to identify a user to which the preset questionnaire is directed, so that the service providing object may determine a user who answers the preset questionnaire based on the questionnaire code.
And S22, generating a first questionnaire address according to the questionnaire code.
In this embodiment of the present invention, the service providing object may generate a first questionnaire address for the preset questionnaire. And the user can acquire the preset questionnaire through the first questionnaire address. Specifically, the service providing object may generate a first questionnaire address according to the questionnaire code, for example, the questionnaire code is spliced in the first questionnaire address. Therefore, when the service providing object obtains a reply request returned by the user, the service providing object can extract the questionnaire code based on the questionnaire address contained in the reply request and determine the user replying to the preset questionnaire.
In a preferred embodiment of the present invention, the step of generating a second questionnaire address according to the service code and the first questionnaire address includes:
s31, encrypting the service code to obtain an encrypted service code;
in the embodiment of the present invention, in order to avoid leakage of the service code in the second questionnaire address, the service code may be encrypted to obtain an encrypted service code. The encryption mode may be encryption by using encryption algorithms such as DES, AES, RSA, MD5, SHA1, Base64, and the like, which is not limited in the present invention.
S32, the encrypted service code and the first questionnaire address are assembled to generate a second questionnaire address.
In this embodiment of the present invention, the encrypted service code may be spliced in the first questionnaire address, so that the encrypted service code and the first questionnaire address are assembled together to generate a second coded address including the encrypted service code. The service providing object can obtain the encrypted service code based on the second questionnaire address to determine the identity of the user in the service system.
In the embodiment of the present invention, the questionnaire code in the first questionnaire address may also be encrypted, so as to avoid leakage of the questionnaire code.
In an embodiment of the present invention, before the step of obtaining a reply request of the user for a preset questionnaire, the method further includes:
and S41, generating the preset questionnaire aiming at the preset user service, and generating the corresponding questionnaire code.
In the embodiment of the present invention, the user service may provide the service provided by the object for the service to the user. The service providing object can provide at least one service for the user, so that the user correspondingly has at least one user service. The service providing object may generate the preset questionnaire for at least one of the user services, and generate a corresponding questionnaire code. The questionnaire code may be used to identify the user service of the user to which the preset questionnaire is directed, in addition to the user to which the preset questionnaire is directed. Therefore, when the service object obtains the reply request, the identity of the user and the user service for which the preset questionnaire is aimed can be determined based on the questionnaire code.
In an embodiment of the present invention, the step of generating the preset questionnaire and generating the corresponding questionnaire code for the user service includes:
s51, acquiring the time parameter and consumption parameter of the user service;
in the embodiment of the present invention, the questionnaire system may obtain the time parameter and the consumption parameter of the user service. The time parameter may be used to indicate the length of time the user spends at each link in using the user service. The consumption parameter may be used to indicate the cost that the user spends at each link in using the user service.
In the embodiment of the present invention, the service data may include a time parameter and a consumption parameter. During the use of said user service by a user, traffic data may be generated. After the user finishes using the user service, the service data may send information of the user service used by the user, the time parameter, and the consumption parameter to the questionnaire system, so that the questionnaire system may generate a preset questionnaire for the user service used by the user.
S52, comparing a first difference value between the time parameter and a preset average time parameter, and if the first difference value is larger than a first preset threshold value, generating a first investigation question aiming at the time parameter;
in the embodiment of the invention, in order to enable the preset questionnaire to better investigate possible problems in the process of using the user service by the user. The questionnaire system can compare the time parameter with a preset average time parameter, and determine whether the duration spent by each link in the user service process is obviously deviated from the average value.
In the embodiment of the present invention, the questionnaire system may compare a first difference between the time parameter and a preset average time parameter, and if the first difference is greater than a first preset threshold, it may be considered that a duration spent by the user in using the user service in at least one link significantly deviates from the average, so that a first survey question may be generated for the time parameter. The first survey question may be used to survey the time parameter related question. Therefore, the user can be further informed of possible problems in the user service process through the first investigation question.
S53, comparing a second difference value between the consumption parameter and a preset ordinary consumption parameter, and if the second difference value is larger than a second preset threshold value, generating a second investigation question aiming at the time parameter;
in the embodiment of the present invention, the questionnaire system may further compare the consumption parameter with a preset average consumption parameter, and determine whether the consumption of each link of the user in the user service using process is obviously deviated from the average value.
In the embodiment of the present invention, the questionnaire system may compare a second difference between the consumption parameter and a preset average consumption parameter, and if the second difference is greater than a second preset threshold, it may be considered that the consumption of at least one link of the user in the user service using process significantly deviates from the average, so that a second survey question may be generated for the consumption parameter. The second survey question may be used to survey questions related to the consumption parameter. Therefore, the user can be further informed of possible problems in the user service process through the second investigation question.
And S54, generating the preset questionnaire by adopting the first survey question and the second survey question, and generating a corresponding questionnaire code.
In this embodiment of the present invention, the questionnaire system may generate the preset questionnaire by using the first questionnaire question and the second questionnaire question, and generate a corresponding questionnaire code. Therefore, the preset questionnaire can be adopted to carry out targeted survey on the user aiming at the problems existing in the process of using the user service by the user.
in the embodiment of the present invention, the reply request may include reply data, and the reply data may be data generated by a user replying to a question in the preset questionnaire.
In the embodiment of the present invention, the reply request may further include a service code. The service code may be an identification of the user at the service system. The business system can be used for storing business data generated by the service providing object for providing the service for the user. For example, if the service providing object provides a hospital visit service for the user, the business system may store business data such as a visit department, a visit item, an attending physician, a visit fee, a medical fee, a visit report time, and a visit time.
In the embodiment of the present invention, the service providing object may obtain the service code while obtaining the reply data of the preset questionnaire. So that the service providing object can confirm the identity of the user in the service system according to the service code.
In this embodiment of the present invention, the service data may be data generated by a user for the user service. Specifically, the user may generate business data in a process of using the user service provided by the service providing object. For example, when the user uses the hospital visit service provided by the service providing object, the user may generate business data such as a visit department, a visit item, an attending physician, a visit fee, a medical fee, a visit report time, and a visit time during the visit.
In the embodiment of the present invention, the service providing object may obtain the service data in the service system according to the service code. Therefore, the service providing object can obtain the reply data returned by the user and simultaneously obtain the business data of the user. For example, the service providing object may display the reply data and the business data simultaneously in a table manner.
In the embodiment of the invention, the service providing object can adopt the reply data and the business data to better know the experience details of the process of using the user service by the user. Specifically, the service providing object may perform data analysis using the reply data and the business data, and improve the service. Since the business data has objectivity and contains details in the process of using the user service by the user, the process of using the user service by the user can be evaluated more objectively by combining and analyzing the reply data and the business data.
In one embodiment of the present invention, the reply data includes at least one reply item data;
in an embodiment of the present invention, the preset questionnaire may have at least one question. The answer item data may be answer item data generated by a user answering to the question.
After the step of obtaining the service data of the user for the user service according to the service code, the method further includes:
s61, extracting associated project data associated with the reply project data in the service data according to the reply project data;
in the embodiment of the present invention, the service data may include data generated during a process in which the user uses the user service. For each of the reply item data, there may be a partial data in the business data associated with the reply item data. Accordingly, the associated item data associated with the reply item data in the service data can be extracted according to the reply item data. The associated item data may be data associated with the reply item data in the service data.
S62, merging the reply item data and the associated item data associated with the reply item data.
In the embodiment of the present invention, the reply item data and the associated item data associated with the reply item data may be merged, so that when the questionnaire system further analyzes the questionnaire, the questionnaire system may simultaneously analyze with reference to the reply item data and the associated item data, thereby more clearly understanding the details of the user experience in the process of using the user service, and improving the service.
According to the data processing method provided by the embodiment of the invention, the service code and the reply data aiming at the preset questionnaire are extracted from the reply request, so that the service data can be obtained according to the service code, the reply data returned by the user can be obtained, and meanwhile, the service data of the user can be obtained, so that the experience details of the service process of the user can be better known according to the reply data and the service data, the data analysis can be conveniently carried out according to the reply data and the service data, and the service can be better improved.
It should be noted that, for simplicity of description, the method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the present invention is not limited by the illustrated order of acts, as some steps may occur in other orders or concurrently in accordance with the embodiments of the present invention. Further, those skilled in the art will appreciate that the embodiments described in the specification are presently preferred and that no particular act is required to implement the invention.
Referring to fig. 2, a block diagram of a data processing apparatus according to an embodiment of the present invention is shown, which may specifically include the following modules:
a request obtaining module 201, configured to obtain a reply request of a user for a preset questionnaire;
an extracting module 202, configured to extract, in the reply request, a service code and reply data for the preset questionnaire;
a service data obtaining module 203, configured to obtain service data by using the service code.
In one embodiment of the invention, the apparatus further comprises:
the address acquisition module is used for acquiring a first questionnaire address of the preset questionnaire;
the searching module is used for searching the service code of the user in a preset service system;
the address generating module is used for generating a second questionnaire address by adopting the service code and the first questionnaire address;
and the sending module is used for sending the second questionnaire address to the user.
In an embodiment of the present invention, the address obtaining module includes:
the questionnaire code acquisition submodule is used for acquiring questionnaire codes of the preset questionnaire;
and the first address generation submodule is used for generating a first questionnaire address by adopting the questionnaire code.
In an embodiment of the present invention, the second address generating module includes:
the encryption submodule is used for encrypting the service code to obtain an encrypted service code;
and the second address generation submodule is used for assembling the encrypted service code and the first questionnaire address to generate a second questionnaire address.
In one embodiment of the invention, the apparatus further comprises:
and the questionnaire generating module is used for generating the preset questionnaire aiming at the preset user service and generating the corresponding questionnaire code.
In one embodiment of the present invention, the questionnaire generating module includes:
the parameter acquisition submodule is used for acquiring the time parameter and the consumption parameter of the user service;
the first question generation submodule is used for comparing a first difference value between the time parameter and a preset average time parameter, and generating a first investigation question aiming at the time parameter if the first difference value is greater than a first preset threshold value;
the second question generation submodule is used for comparing a second difference value between the consumption parameter and a preset normal consumption parameter, and generating a second investigation question aiming at the time parameter if the second difference value is greater than a second preset threshold value;
and the questionnaire generating sub-module is used for generating the preset questionnaire by adopting the first questionnaire question and the second questionnaire question and generating a corresponding questionnaire code.
In one embodiment of the present invention, the reply data includes at least one reply item data;
the device further comprises:
the extraction module is used for extracting associated project data associated with the reply project data from the service data according to the reply project data;
a merging module for merging the reply item data and the associated item data associated with the reply item data.
For the device embodiment, since it is basically similar to the method embodiment, the description is simple, and for the relevant points, refer to the partial description of the method embodiment.
An embodiment of the present invention further provides an apparatus, including:
one or more processors; and
one or more machine-readable media having instructions stored thereon, which when executed by the one or more processors, cause the apparatus to perform methods as described in embodiments of the invention.
Embodiments of the invention also provide one or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause the processors to perform the methods described in embodiments of the invention.
The embodiments in the present specification are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, apparatus, or computer program product. Accordingly, embodiments of the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, embodiments of the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
Embodiments of the present invention are described with reference to flowchart illustrations and/or block diagrams of methods, terminal devices (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing terminal to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing terminal, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing terminal to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing terminal to cause a series of operational steps to be performed on the computer or other programmable terminal to produce a computer implemented process such that the instructions which execute on the computer or other programmable terminal provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
While preferred embodiments of the present invention have been described, additional variations and modifications of these embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all such alterations and modifications as fall within the scope of the embodiments of the invention.
Finally, it should also be noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or terminal that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or terminal. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or terminal that comprises the element.
The data processing method and the data processing apparatus provided by the present invention are described in detail above, and the principle and the implementation of the present invention are explained in the present document by applying specific examples, and the description of the above examples is only used to help understanding the method and the core idea of the present invention; meanwhile, for a person skilled in the art, according to the idea of the present invention, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present invention.
Claims (10)
1. A data processing method, comprising:
acquiring a reply request of a user for a preset questionnaire; the preset questionnaire is used for investigating the satisfaction degree of the user to preset user service;
extracting a service code and reply data aiming at the preset questionnaire in the reply request;
and acquiring the service data generated by the user aiming at the user service according to the service code.
2. The method according to claim 1, wherein before the step of obtaining a user's reply request to a preset questionnaire, the method further comprises:
acquiring a first questionnaire address of the preset questionnaire;
searching the service code of the user in a preset service system;
generating a second questionnaire address according to the service code and the first questionnaire address;
sending the second questionnaire address to a user; the second questionnaire address is used for providing a webpage for displaying the preset questionnaire, and the webpage is used for acquiring a reply request of a user for the preset questionnaire.
3. The method according to claim 2, wherein the obtaining the first questionnaire address of the preset questionnaire comprises:
acquiring a questionnaire code of the preset questionnaire;
and generating a first questionnaire address according to the questionnaire code.
4. The method of claim 2, wherein generating a second questionnaire address using the service code and the first questionnaire address comprises:
encrypting the service code to obtain an encrypted service code;
and assembling the encrypted service code and the first questionnaire address to generate a second questionnaire address.
5. The method according to claim 1, wherein before the step of obtaining a user's reply request to a preset questionnaire, the method further comprises:
and generating the preset questionnaire aiming at the user service, and generating a corresponding questionnaire code.
6. The method according to claim 5, wherein the step of generating the preset questionnaire and generating the corresponding questionnaire code for the user service comprises:
acquiring time parameters and consumption parameters of the user service;
comparing a first difference value between the time parameter and a preset average time parameter, and if the first difference value is larger than a first preset threshold value, generating a first investigation question aiming at the time parameter;
comparing a second difference value between the consumption parameter and a preset ordinary consumption parameter, and if the second difference value is larger than a second preset threshold value, generating a second investigation question aiming at the time parameter;
and generating the preset questionnaire by adopting the first survey question and the second survey question, and generating a corresponding questionnaire code.
7. The method according to claim 1, wherein said reply data includes at least one reply item data;
after the step of obtaining the service data of the user for the user service according to the service code, the method further includes:
extracting associated item data associated with the reply item data from the service data according to the reply item data;
merging the reply item data and the associated item data associated with the reply item data.
8. A data processing apparatus, comprising:
the request acquisition module is used for acquiring a reply request of a user for a preset questionnaire;
the extracting module is used for extracting a service code and reply data aiming at the preset questionnaire in the reply request;
and the service data acquisition module is used for acquiring service data by adopting the service codes.
9. An apparatus, comprising:
one or more processors; and
one or more machine-readable media having instructions stored thereon that, when executed by the one or more processors, cause the apparatus to perform the method of one or more of claims 1-7.
10. One or more machine readable media having instructions stored thereon that, when executed by one or more processors, cause the processors to perform the method of one or more of claims 1-7.
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