CN111158631B - Information interaction method, device, terminal and storage medium - Google Patents
Information interaction method, device, terminal and storage medium Download PDFInfo
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- CN111158631B CN111158631B CN201911425114.XA CN201911425114A CN111158631B CN 111158631 B CN111158631 B CN 111158631B CN 201911425114 A CN201911425114 A CN 201911425114A CN 111158631 B CN111158631 B CN 111158631B
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/16—Sound input; Sound output
- G06F3/167—Audio in a user interface, e.g. using voice commands for navigating, audio feedback
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
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Abstract
The application provides an information interaction method, an information interaction device, a server and a storage medium, wherein at least one preset information sharing range related to a screen sharing function is displayed by receiving triggering operation of an information sharing key; determining a selected target information sharing range in at least one information sharing range; sending an information interaction request for requesting voice sharing and screen sharing to the seat terminal; the method for receiving the information interaction request by the agent terminal and starting the voice interaction function and the screen sharing function between the agent terminal (the sharing information of the screen sharing function is interface information which is displayed in a client screen and is matched with the target information sharing range) can achieve the aim of improving the communication quality between the client and the customer service agent on the basis of realizing the information interaction between the client and the customer service agent.
Description
Technical Field
The present invention relates to the technical field of telephone banking, and in particular, to an information interaction method, an information interaction device, a terminal, and a storage medium.
Background
At present, the customer service seat can only communicate with the customer by using characters or pictures, the communication mode is single and is limited by the expression capability of the customer and the understanding capability of the customer service seat, and the situation that the communication is unclear and the customer can not accurately respond to the actual problem of the customer after asking for questions often exists.
Disclosure of Invention
In view of this, the present application provides an information interaction method, apparatus, terminal and storage medium, so as to improve the communication quality between a client and a customer service agent on the basis of realizing information interaction between the client and the customer service agent. The technical proposal is as follows:
an information interaction method, comprising:
receiving triggering operation of an information sharing key, and displaying at least one preset information sharing range related to a screen sharing function;
determining a selected target information sharing range in the at least one information sharing range;
sending an information interaction request for requesting voice sharing and screen sharing to the seat terminal;
and receiving the receiving operation of the agent end on the information interaction request, and starting a voice interaction function and a screen sharing function between the agent end and the screen sharing function, wherein the sharing information of the screen sharing function is interface information which is displayed in a client screen and is matched with the target information sharing range.
Preferably, if the target information sharing range is related to a target function in the target application, the determining manner of the sharing information of the screen sharing function includes:
acquiring first interface information of the target application displayed in a client screen;
detecting whether the first interface information is the interface information of the target function or not;
if the first interface information is the interface information of the target function, determining the first interface information as the sharing information of the screen sharing function;
and if the first interface information is not the interface information of the target function, determining preset target interface information as the sharing information of the screen sharing function.
Preferably, if the target information sharing range is further related to a target parameter item in the target function, the method further includes:
detecting whether parameter information of the target parameter item exists in the first interface information;
if the parameter information of the target parameter item exists in the first interface information, shielding the parameter information in the first interface information to obtain second interface information;
and determining the second interface information as sharing information of the screen sharing function.
Preferably, the target interface information includes prompt information indicating that interface information of the target application displayed in the client screen cannot be shared.
Preferably, the target parameter item includes a parameter item related to privacy information of a user who requests to send the information interaction request.
Preferably, if the target information sharing range is related to the target application, the sharing information of the screen sharing function is first interface information of the target application displayed in the client screen.
Preferably, if the target information sharing range is related to the operating system, the sharing information of the screen sharing function is the whole interface information displayed in the client screen.
An information interaction device, comprising:
an information sharing range display unit, configured to receive a triggering operation of an information sharing key, and display at least one preset information sharing range related to a screen sharing function;
a target information sharing range determining unit configured to determine a target information sharing range selected from the at least one information sharing range;
the information interaction request sending unit is used for sending an information interaction request for requesting voice sharing and screen sharing to the seat terminal;
and the information interaction unit is used for receiving the receiving operation of the agent end on the information interaction request, starting a voice interaction function and a screen sharing function between the agent end and the screen sharing function, wherein the sharing information of the screen sharing function is interface information which is displayed in a client screen and is matched with the target information sharing range.
A terminal, comprising: the device comprises a processor and a memory, wherein the processor and the memory are connected through a communication bus; the processor is used for calling and executing the program stored in the memory; the memory is used for storing a program, and the program is used for realizing the information interaction method.
A computer-readable storage medium, comprising: the computer-readable storage medium has stored therein computer-executable instructions for performing the information interaction method.
The application provides an information interaction method, an information interaction device, a server and a storage medium, wherein at least one preset information sharing range related to a screen sharing function is displayed by receiving triggering operation of an information sharing key; determining a selected target information sharing range in at least one information sharing range; sending an information interaction request for requesting voice sharing and screen sharing to the seat terminal; the method for receiving the information interaction request by the agent terminal and starting the voice interaction function and the screen sharing function between the agent terminal (the sharing information of the screen sharing function is interface information which is displayed in a client screen and is matched with the target information sharing range) can achieve the aim of improving the communication quality between the client and the customer service agent on the basis of realizing the information interaction between the client and the customer service agent.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings that are required to be used in the embodiments or the description of the prior art will be briefly described below, and it is obvious that the drawings in the following description are only embodiments of the present invention, and that other drawings can be obtained according to the provided drawings without inventive effort for a person skilled in the art.
Fig. 1 is a flowchart of an information interaction method provided in an embodiment of the present application;
fig. 2 is a flowchart of a method for determining shared information of a screen sharing function according to an embodiment of the present application;
fig. 3 is a flowchart of a method for determining shared information of another screen sharing function according to an embodiment of the present application;
fig. 4 is a schematic structural diagram of an information sharing device according to an embodiment of the present application;
fig. 5 is a block diagram of a hardware structure of a terminal to which the information interaction method provided in the embodiment of the present application is applicable.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
Examples:
at present, the customer service seat can only communicate with the customer by using characters or pictures, the communication mode is single and is limited by the expression capability of the customer and the understanding capability of the customer service seat, and the situation that the communication is unclear and the customer can not accurately respond to the actual problem of the customer after asking for questions often exists.
In order to solve the problem, the information interaction method provided by the application improves the communication quality between the client and the customer service agent through real-time sharing of the client screen and real-time voice of the client and the customer service agent, and is convenient for the customer service agent to accurately solve the client problem.
Referring to fig. 1, a flowchart of an information interaction method provided by an embodiment of the present application is applied to a terminal, and based on the information interaction method, information interaction between the terminal and a seat terminal can be achieved.
Specifically, an application for executing the information interaction method provided by the embodiment of the present application is installed on the terminal, and for convenience of distinction, the application is temporarily referred to as a first application, after a client opens the first application on the terminal, an information sharing key is displayed in a page of the first application, and if a customer service needs to implement the information interaction method provided by the embodiment of the present application through the first application and the agent terminal on the terminal, the information sharing key may be clicked, so as to execute the information interaction method provided by the embodiment of the present application. Specifically, it can be understood that the information interaction method provided by the embodiment of the application is implemented between the first application on the terminal and the customer service agent for providing customer service for the customer through the customer service agent end, so that the communication quality between the customer and the customer service agent can be improved, the customer service of the customer service agent can conveniently know the problems existing when the customer uses the first application on the terminal, and the customer is helped accurately to solve the problems.
As shown in fig. 1, the method includes:
s101, receiving triggering operation of an information sharing key, and displaying at least one preset information sharing range related to a screen sharing function;
according to the method, the device and the system, the information sharing key is arranged in the page of the first application on the terminal, the first application can provide customer service for the third party application, the user can initiate an information interaction request to the agent terminal after determining the target information sharing range by clicking the information sharing key on the first application, and after receiving the information sharing request, the first application enables a voice interaction function and a screen sharing function between the first application and the customer service agent of the agent terminal.
For example, the first application may be a banking application, in which an information sharing key is set in a page of the banking application, and the client may implement a telephone banking service by triggering the information sharing key.
S102, determining a selected target information sharing range in at least one information sharing range;
in the embodiment of the application, the client opens the first application on the terminal, and the operation of clicking the information sharing key in the page of the first application can be regarded as the triggering operation of the information sharing key, and after receiving the triggering operation of the information sharing key, the first application displays at least one preset information sharing range, wherein the at least one information sharing range is related to the screen sharing function.
As a preferred implementation of the embodiment of the present application, the at least one information sharing range includes any one or more of a first information sharing range, a second information sharing range, a third information sharing range, and a fourth information sharing range.
The first information sharing range is related to a target function in a target application, which may be regarded as at least one second application, including the first application. Specifically, the first information sharing range is associated with at least one second application and with a target function of each of the at least one second application. The target functions in the second, different application may be the same or may be different and are not limited herein.
The first information sharing range indicates that interface information related to a target function in the target application in the client screen can be shared only with the agent side. When the target application is at least one second application, the first information sharing range indicates that interface information related to the target function of the second application in the client screen can be shared only to the agent end.
For example, if the first information sharing range is related to the target function 1 of the second application 1 and the target function 2 of the second application 2, the interface information 1 related to the target function 1 of the second application 1 displayed in the client screen and the interface information 2 related to the target function 2 of the second application 2 displayed in the client screen may be determined in real time, and the interface information 1 and the interface information 2 may be shared to the agent end.
If the interface information 1 related to the target function 1 of the second application 1 is not displayed in the client screen, the interface information 1 may not be shared with the seat end; if the interface information 2 related to the target function 2 of the second application 2 is not displayed in the client screen, the interface information 2 may not be shared with the seat side. One of the first application 1 and the second application 2 is a first application.
Further, the target application may be just the first application, i.e. the first information sharing range is related to the target function of the first application. Accordingly, the first information sharing range indicates that only interface information related to the target function of the first application in the client screen can be shared to the agent side. For example, the first application includes 3 functions, namely, function 1, function 2 and function 3, and if the target function is function 1, the first information sharing range indicates that only interface information related to function 1 in the first application in the client screen can be shared to the agent end.
The second information sharing range may be related to a target parameter item in the target function on the basis of being related to the target function in the target application, and the second information sharing range indicates that, in addition to only sharing the interface information related to the target function of the target application in the client screen, parameter information of the target parameter item in the interface information needs to be shielded when the interface information is displayed.
In the embodiment of the application, the target parameter items comprise any one or more of name, age, bank card name and card balance.
When the target parameter item is a name, the parameter information of the target parameter item is the name of the client; when the target parameter item is age, the parameter information of the target parameter item is age of the client; when the target parameter item is a bank card name, the parameter information of the target parameter item is the bank card name of the customer; when the target parameter item is the balance of the card, the parameter information of the target parameter item is the balance of the bank card of the customer.
The third information sharing range is related to the target application, and indicates that interface information related to the target application in the client screen is shared only to the agent end. For example, only interface information related to the target application in the client screen can be shared to the agent end.
The fourth information sharing range is related to the operating system, and indicates that the whole interface information displayed in the client screen can be shared to the seat end.
According to the method and the device for displaying the information sharing range, after the triggering operation of the information sharing key is received, at least one preset information sharing range related to the screen sharing function can be displayed, and a client can select one information sharing range from the at least one information sharing range as a target information sharing range.
Furthermore, in the information interaction method provided by the embodiment of the present application, after the client selects the target information sharing range, the target application, the target function, the target parameter item, and the like in the target information sharing range may be configured according to the own requirement, so as to obtain an updated target information sharing range. Correspondingly, the sharing information of the screen sharing function is interface information which is displayed in the client screen and matched with the updated target information sharing range.
S103, sending an information interaction request for requesting voice sharing and screen sharing to the seat end;
s104, receiving an acceptance operation of the agent end on the information interaction request, and enabling a voice interaction function and a screen sharing function between the agent end and the screen sharing function, wherein sharing information of the screen sharing function is interface information which is displayed in a client screen and is matched with a target information sharing range.
After a client sends an information interaction request to an agent terminal through a first application of a terminal, if the agent terminal is used for a customer service agent providing customer service for the client to accept the information interaction request, the terminal can enable a voice interaction function and a screen sharing function between the terminal and the customer service agent, so that sharing information on a screen of the terminal is shared to the customer service agent while voice communication between the client and the customer service agent is achieved. Further, after receiving an information interaction stopping request sent by the client through the first application of the terminal, the voice interaction function and the screen contribution function between the terminal and the customer service agent can be stopped, so that the voice call between the client and the customer service agent is disconnected, and sharing of the sharing information on the screen of the terminal to the customer service agent is stopped.
After the voice interaction function is started, the client can carry out voice communication with the customer service agent, and after the screen sharing function is started, the client can share interface information which is displayed in a screen of the terminal and is matched with the target information sharing range to the customer service agent.
After the voice interaction function is stopped, the voice call between the customer and the customer service agent is disconnected, and after the screen sharing is stopped, the sharing information of the customer service screen is stopped being shared to the customer service agent.
According to the method and the device for sharing the screen, after the screen sharing function between the terminal and the agent terminal is started, the first application of the terminal can firstly determine the sharing information in the client screen, and then share the sharing information to the agent terminal. Fig. 2 is a flowchart of a method for determining shared information of a screen sharing function according to an embodiment of the present application. The shared information determining method as shown in fig. 2 may be applied to a case where the target information sharing range is related to the target function of the target application, for a specific manner of determining shared information of the screen sharing function, refer to the detailed description of fig. 2.
As shown in fig. 2, the method includes:
s201, acquiring first interface information of a target application displayed in a client screen;
in the embodiment of the present application, the whole content displayed in the client screen may be regarded as the whole interface information displayed in the client screen, and the interface information of the target application may be obtained from the whole interface information displayed in the client screen, so that for convenience of distinction, the interface information of the target application is referred to as the first interface information.
For example, when the target application is a banking application, interface information of the banking application may be obtained from a client screen, and the interface information of the banking application is referred to as first interface information.
S202, detecting whether the first interface information is the interface information of the target function or not; if the first interface information is the interface information of the target function, executing step S203; if the first interface information is not the interface information of the target function, executing step S204;
in this embodiment of the present application, after the first interface information of the target application displayed in the client screen is obtained, it is further required to determine whether the first interface information is the interface information of the target function in the target application, if the first interface information is not the interface information of the target function in the target application, it is indicated that the first interface information cannot be shared to the seat end, and step S204 is executed at this time; if the first interface information is the interface information of the target function in the target application, it is indicated that the first interface information can be shared to the seat end, and step S203 is performed.
S203, determining the first interface information as sharing information of a screen sharing function;
in this embodiment of the present application, if the first interface information is interface information of a target function in the target application, the first interface information may be determined as shared information, so as to share the shared information to the seat end.
S204, determining preset target interface information as sharing information of a screen sharing function.
In this embodiment of the present application, if the first interface information is not the interface information of the target function in the target application, it may be determined that the first interface information is not the shared information, and at this time, the preset target interface information may be obtained and the target interface information may be shared to the seat end.
As a preferred implementation of the embodiment of the present application, the target interface information includes a prompt message indicating that interface information of the target application displayed in the client screen cannot be shared.
It should be noted that, in the process of enabling the screen sharing function, the interface information on the client screen also changes along with the operation of the client on the terminal, that is, the information interaction method provided by the embodiment of the application needs to determine the sharing information of the client screen at the current moment in real time after the screen sharing function is enabled, and share the sharing information to the seat end, so as to achieve the purpose of screen sharing.
For example, the target application is composed of 10 functional modules, the user can select to share only two functional modules (the two functional modules can be regarded as that the target function in the target sharing information comprises 2 functions, each of the two functions corresponds to one functional module, the functional modules corresponding to the 2 functions are the two functional modules selected by the user and can be shared), and after other functional modules in the target application are clicked by a customer by mistake, the customer service agent cannot see interface information of the other functional modules clicked by mistake, so that the information security is improved.
Further, fig. 3 is a flowchart of another method for determining shared information of a screen sharing function according to an embodiment of the present application. The shared information determining method as shown in fig. 3 can be applied to a case where the target information sharing range is related not only to the target function of the target application but also to the target parameter item in the target function, and for a specific manner of determining shared information of the screen sharing function, reference is made to the detailed description of fig. 3.
As shown in fig. 3, the method includes:
s301, acquiring first interface information of a target application displayed in a client screen;
s302, detecting whether the first interface information is the interface information of the target function or not; if the first interface information is the interface information of the target function, executing step S303; if the first interface information is not the interface information of the target function, executing step S307;
s303, detecting whether parameter information of a target parameter item exists in the first interface information; if the parameter information of the target parameter item exists in the first interface information, executing step S304; if the parameter information of the target parameter item does not exist in the first interface information, executing step S306;
in the embodiment of the application, the target parameter items comprise parameter items related to privacy information of a user requesting to send an information interaction request.
S304, shielding parameter information in the first interface information to obtain second interface information;
in the embodiment of the application, after the parameter information of the target parameter item is stored in the first interface information is detected, the parameter information in the first interface information can be shielded, and the first interface information after the parameter information is shielded is called second interface information.
For example, when the customer selects information such as card balance or card name to be hidden, that is, when the target parameter item in the target shared information is the card balance and the bank card name, the shared information seen by the seat personnel automatically shields the card balance and the bank card name of the customer.
S305, determining the second interface information as sharing information of a screen sharing function;
s306, determining the first interface information as sharing information of a screen sharing function;
s307, the preset target interface information is determined to be the sharing information of the screen sharing function.
Further, in the information interaction method provided by the embodiment of the present application, the client may further determine that the target information sharing range is related to the target application, and then the sharing information of the screen sharing function is interface information of the target application in the client screen, where the interface information is also referred to as first interface information. That is, if the target information sharing range is related to the target application, the interface information of the target application may be obtained from the client screen and shared to the seat end.
Furthermore, in the information interaction method provided by the embodiment of the present application, the client may further determine that the target information sharing range is related to the operating system, and then the sharing information of the screen sharing function is the whole interface information displayed in the client screen. That is, if the target information sharing range is related to the operating system, the entire content displayed on the client screen can be shared with the seat side.
According to the method and the device for sharing the interface information of the target application in the client screen, the client can share all information in the client screen by selecting the target information sharing range related to the operating system, can share the interface information of the target application in the client screen by selecting the target information sharing range related to the target function of the target application, can share the interface information of the target function of the target application in the client screen by selecting the target information sharing range related to the target function of the target application, and can achieve the purpose of shielding privacy information by configuring the target parameter items.
It should be noted that, on the basis that the first application of the terminal has enabled the voice function and the screen sharing function with the agent end, the information interaction method provided by the embodiment of the present application may further configure the target information sharing range to obtain an updated target information sharing range, so as to continue to implement the screen sharing function according to the updated target information sharing range.
According to the embodiment of the application, the client enters the online customer service system, and clicks the screen sharing button in the online customer service system, so that voice chat and client screen sharing can be started simultaneously, the client can operate the terminal and share the sharing information on the client screen of the terminal to the customer service agent at the agent end, so that the customer service agent can see the operation of the client to the terminal, and further the voice description of the client is combined, the problem that the conventional text and picture communication mode is not accurate enough is solved, the communication quality of the client and the customer service agent is improved, and the customer service agent is convenient to accurately answer the problem of the client. Therefore, the information interaction method provided by the embodiment of the application can be used for synchronously developing screen sharing and voice communication, is convenient for clients to describe the problem, and enables customer service personnel to solve the problem more accurately.
Fig. 4 is a schematic structural diagram of an information sharing device according to an embodiment of the present application.
As shown in fig. 4, the apparatus includes:
an information sharing range display unit 41 for receiving a trigger operation of an information sharing key and displaying at least one preset information sharing range related to a screen sharing function;
a target information sharing range determining unit 42 for determining a selected target information sharing range of the at least one information sharing range;
an information interaction request sending unit 43, configured to send an information interaction request to the agent end, where the information interaction request requests for voice sharing and screen sharing;
the information interaction unit 44 is configured to receive an operation of accepting an information interaction request by the agent end, and enable a voice interaction function and a screen sharing function with the agent end, where sharing information of the screen sharing function is interface information that is displayed in the client screen and matches with a target information sharing range.
The information interaction device provided in the embodiment of the present application further includes a shared information determining unit, where if the target information sharing range is related to a target function in the target application, the shared information determining unit includes:
the first interface information acquisition unit is used for acquiring first interface information of the target application displayed in the client screen;
the interface information detection unit is used for detecting whether the first interface information is the interface information of the target function or not;
a first determining unit configured to determine the first interface information as sharing information of the screen sharing function if the first interface information is interface information of the target function;
and a second determining unit configured to determine preset target interface information as sharing information of the screen sharing function if the first interface information is not the interface information of the target function.
Further, if the target information sharing range is further related to a target parameter item in the target function, the shared information determining unit provided in the embodiment of the present application further includes:
the parameter information detection unit is used for detecting whether parameter information of a target parameter item exists in the first interface information;
the information shielding unit is used for shielding the parameter information in the first interface information to obtain second interface information if the parameter information of the target parameter item exists in the first interface information;
and a third determining unit configured to determine the second interface information as sharing information of the screen sharing function.
In this embodiment of the present invention, preferably, the target interface information includes a prompt message, where the prompt message indicates that interface information of the target application displayed in the client screen cannot be shared.
In the embodiment of the present application, preferably, the target parameter item includes a parameter item related to privacy information of a user who requests to send the information interaction request.
In this embodiment of the present invention, preferably, if the target information sharing range is related to the target application, the sharing information of the screen sharing function is the first interface information of the target application displayed in the client screen.
In this embodiment of the present invention, preferably, if the target information sharing range is related to the operating system, the sharing information of the screen sharing function is the whole interface information displayed in the client screen.
Fig. 5 is a block diagram of a hardware structure of a terminal to which the information interaction method provided in the embodiment of the present application is applicable.
The terminal may include, as shown in fig. 5: a processor 501, a memory 502, a communication interface 503, an input unit 504 and a display 505 and a communication bus 506.
The memory 502 is used for storing one or more programs, and the programs may include program codes including computer operation instructions, and in the embodiment of the present invention, at least the programs for implementing the following functions are stored in the memory:
receiving triggering operation of an information sharing key, and displaying at least one preset information sharing range related to a screen sharing function;
determining a selected target information sharing range in at least one information sharing range;
sending an information interaction request for requesting voice sharing and screen sharing to the seat terminal;
receiving an acceptance operation of the agent end on the information interaction request, and starting a voice interaction function and a screen sharing function between the agent end and the screen sharing function, wherein sharing information of the screen sharing function is interface information which is displayed in a client screen and is matched with a target information sharing range.
Alternatively, the refinement function and the extension function of the program can be described with reference to the following.
The processing module 501, the memory 502, the communication interface 503, the input unit 504, the display 505, and all perform communication with each other via the communication bus 506.
In an embodiment of the present invention, the processor 501 may be a central processing unit (Central Processing Unit, CPU), an application-specific integrated circuit (ASIC), a Digital Signal Processor (DSP), an application-specific integrated circuit (ASIC), an off-the-shelf programmable gate array (FPGA), or other programmable logic device, etc.
The processor may call and execute programs stored in memory 502.
The communication interface 503 may be an interface of a communication module, such as an interface of a GSM module.
The present invention may also include an input unit 504, which may include a touch sensing unit that senses touch events on a touch display panel, a keyboard, and the like.
The display 505 includes a display panel such as a touch display panel or the like. In one possible case, the display panel may be configured in the form of a liquid crystal display (Liquid Crystal Display, LCD), an Organic Light-Emitting Diode (OLED), or the like.
Of course, the terminal structure shown in fig. 5 is not limited to the terminal in the embodiment of the present invention, and the terminal may include more or less components than those shown in fig. 5 or may combine some components in practical applications.
Still further, the embodiment of the present application further provides a computer readable storage medium, where computer executable instructions are stored, where the computer executable instructions are configured to perform the information interaction method according to the foregoing embodiment.
The detailed description of the program stored in the storage medium provided in the embodiments of the present application may refer to the above embodiments, and will not be repeated herein.
The above detailed description of the information interaction method, device, terminal and storage medium provided by the present invention applies specific examples to illustrate the principles and embodiments of the present invention, and the above examples are only used to help understand the method and core ideas of the present invention; meanwhile, as those skilled in the art will have variations in the specific embodiments and application scope in accordance with the ideas of the present invention, the present description should not be construed as limiting the present invention in view of the above.
It should be noted that, in the present specification, each embodiment is described in a progressive manner, and each embodiment is mainly described as different from other embodiments, and identical and similar parts between the embodiments are all enough to be referred to each other. For the device disclosed in the embodiment, since it corresponds to the method disclosed in the embodiment, the description is relatively simple, and the relevant points refer to the description of the method section.
It is further noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include, or is intended to include, elements inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (9)
1. An information interaction method, comprising:
receiving triggering operation of an information sharing key, and displaying at least one preset information sharing range related to a screen sharing function;
determining a selected target information sharing range in the at least one information sharing range;
sending an information interaction request for requesting voice sharing and screen sharing to the seat terminal;
receiving an acceptance operation of the agent end on the information interaction request, and enabling a voice interaction function and a screen sharing function between the agent end and the screen sharing function, wherein sharing information of the screen sharing function is interface information which is displayed in a client screen and is matched with the target information sharing range；
If the target information sharing range is related to a target function in the target application, the determination mode of the sharing information of the screen sharing function includes:
acquiring first interface information of the target application displayed in a client screen;
detecting whether the first interface information is the interface information of the target function or not;
if the first interface information is the interface information of the target function, determining the first interface information as the sharing information of the screen sharing function;
and if the first interface information is not the interface information of the target function, determining preset target interface information as the sharing information of the screen sharing function.
2. The method of claim 1, wherein if the target information sharing range is also associated with a target parameter item in the target function, the method further comprises:
detecting whether parameter information of the target parameter item exists in the first interface information;
if the parameter information of the target parameter item exists in the first interface information, shielding the parameter information in the first interface information to obtain second interface information;
and determining the second interface information as sharing information of the screen sharing function.
3. The method of claim 2, wherein the target interface information includes a hint information indicating that interface information of the target application displayed in the client screen cannot be shared.
4. The method of claim 2, wherein the target parameter item comprises a parameter item related to privacy information of a user requesting to send the information interaction request.
5. The method of claim 1, wherein if the target information sharing range is related to a target application, the sharing information of the screen sharing function is first interface information of the target application displayed in a client screen.
6. The method of claim 1, wherein if the target information sharing range is related to an operating system, the sharing information of the screen sharing function is the entire interface information displayed in the client screen.
7. An information interaction device, comprising:
an information sharing range display unit, configured to receive a triggering operation of an information sharing key, and display at least one preset information sharing range related to a screen sharing function;
a target information sharing range determining unit configured to determine a target information sharing range selected from the at least one information sharing range;
the information interaction request sending unit is used for sending an information interaction request for requesting voice sharing and screen sharing to the seat terminal;
the information interaction unit is used for receiving the receiving operation of the agent end on the information interaction request, starting a voice interaction function and a screen sharing function between the agent end and the screen sharing function, wherein the sharing information of the screen sharing function is interface information which is displayed in a client screen and is matched with the target information sharing range;
the apparatus further includes a shared information determination unit that, if the target information sharing range is related to a target function in a target application, includes:
a first interface information obtaining unit, configured to obtain first interface information of the target application displayed in a client screen;
an interface information detection unit, configured to detect whether the first interface information and the interface information that is the target function are the same;
a first determining unit configured to determine, if the first interface information is interface information of the target function, the first interface information as sharing information of the screen sharing function;
and a second determining unit configured to determine preset target interface information as sharing information of the screen sharing function if the first interface information is not the interface information of the target function.
8. A terminal, comprising: the device comprises a processor and a memory, wherein the processor and the memory are connected through a communication bus; the processor is used for calling and executing the program stored in the memory; the memory is used for storing a program for implementing the information interaction method according to any one of claims 1-6.
9. A computer-readable storage medium, comprising: the computer-readable storage medium has stored therein computer-executable instructions for performing the information interaction method of any of claims 1-6.
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| CN111787106A (en) * | 2020-07-01 | 2020-10-16 | 广州科天视畅信息科技有限公司 | Method and system for sharing desktop by network call |
| CN112181337A (en) * | 2020-09-27 | 2021-01-05 | 深圳云天畅想信息科技有限公司 | Customer service consultation method, system and storage medium |
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| CN107911437A (en) * | 2017-11-10 | 2018-04-13 | 广州视睿电子科技有限公司 | Method, apparatus, electronic equipment and the storage medium of Screen sharing |
| WO2018229661A1 (en) * | 2017-06-12 | 2018-12-20 | 모브리진 주식회사 | Method and system for synchronizing screen views between clients under web or cloud environment |
| CN109862196A (en) * | 2019-01-04 | 2019-06-07 | 上海上湖信息技术有限公司 | A kind of online customer service remote interaction method and system |
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| CN103905555A (en) * | 2014-04-09 | 2014-07-02 | 中国工商银行股份有限公司 | Self-service terminal remote assistance method and system |
| WO2018229661A1 (en) * | 2017-06-12 | 2018-12-20 | 모브리진 주식회사 | Method and system for synchronizing screen views between clients under web or cloud environment |
| CN107911437A (en) * | 2017-11-10 | 2018-04-13 | 广州视睿电子科技有限公司 | Method, apparatus, electronic equipment and the storage medium of Screen sharing |
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