CN111143545A - Insurance data acquisition method and device, electronic equipment and computer storage medium - Google Patents
Insurance data acquisition method and device, electronic equipment and computer storage medium Download PDFInfo
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- CN111143545A CN111143545A CN201911421526.6A CN201911421526A CN111143545A CN 111143545 A CN111143545 A CN 111143545A CN 201911421526 A CN201911421526 A CN 201911421526A CN 111143545 A CN111143545 A CN 111143545A
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Abstract
The invention provides an insurance data acquisition method and device, electronic equipment and a computer storage medium, which can improve the efficiency of acquiring insurance information by a user. The method comprises the following steps: receiving a data query request of a user, and querying a preset insurance knowledge graph according to the data query request to obtain demand information of the user, wherein the insurance knowledge graph comprises a corresponding relation of at least two of personnel information, policy information and claim information of insurance application; and feeding back the requirement information to the user.
Description
Technical Field
The invention relates to the field of computers, in particular to an insurance data acquisition method and device, electronic equipment and a computer storage medium.
Background
In the insurance industry, users need to search for insurance related information in different ways. Acquiring information of the insurance applicant, for example, by searching a structured database; acquiring policy information by searching a semi-structured database; the claim information is obtained by searching the unstructured database.
Because the information of the insurance applicant, the information of the insurance policy and the information of the claim case are distributed in different storage media, a user needs to search for the information in different modes in a plurality of sets of systems, and the user is inconvenient to timely and efficiently acquire the insurance information.
Disclosure of Invention
In view of the above, the present invention provides an insurance data obtaining method and apparatus, an electronic device, and a computer storage medium, which can improve the efficiency of obtaining insurance information for a user.
In a first aspect, an embodiment of the present invention provides an insurance data obtaining method, including:
receiving a data query request of a user, and querying a preset insurance knowledge graph according to the data query request to obtain demand information of the user, wherein the insurance knowledge graph comprises a corresponding relation of at least two of personnel information, policy information and claim information of insurance application;
and feeding back the requirement information to the user.
In a second aspect, an embodiment of the present invention further provides an insurance data obtaining apparatus, including:
the system comprises a query unit, a processing unit and a processing unit, wherein the query unit is used for receiving a data query request of a user and querying a preset insurance knowledge graph according to the data query request to obtain the requirement information of the user, and the insurance knowledge graph comprises the corresponding relation of at least two of the personnel information, policy information and claim information of insurance application;
and the feedback unit is used for feeding back the requirement information to the user.
In a third aspect, an embodiment of the present invention further provides an electronic device, including:
the insurance data acquisition system comprises a processor, a storage medium and a bus, wherein the storage medium stores machine-readable instructions executable by the processor, when the electronic equipment runs, the processor and the storage medium communicate through the bus, and the processor executes the machine-readable instructions to execute the steps of the insurance data acquisition method.
In a fourth aspect, an embodiment of the present invention further provides a computer storage medium, including:
the computer-readable storage medium has stored thereon a computer program which, when executed by a processor, performs the steps of the aforementioned insurance data acquisition method.
The method and the device, the electronic equipment and the computer storage medium can at least realize the following effects: when a data query request of a user is received, a preset insurance knowledge graph is queried according to the data query request to obtain the demand information of the user, and the demand information is fed back to the user. And because the insurance knowledge map comprises the corresponding relation of at least two of the personnel information, the policy information and the claim information of insurance application, the user can acquire at least two of the personnel information, the policy information and the claim information of insurance application through the insurance knowledge map, thereby improving the efficiency of acquiring the insurance information by the user.
Drawings
The disclosure may be better understood by reference to the following description taken in conjunction with the accompanying drawings, which are incorporated in and form a part of this specification, along with the following detailed description. In the drawings:
FIG. 1 is a schematic flow chart diagram illustrating an embodiment of an insurance data acquisition method according to the present invention;
FIG. 2 is a diagram illustrating a portion of the graph structure corresponding to a insurance knowledge graph;
FIG. 3 is a schematic structural diagram of an embodiment of an insurance data acquisition apparatus according to the present invention;
fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the invention.
Detailed Description
Exemplary embodiments of the present disclosure will be described hereinafter with reference to the accompanying drawings. In the interest of clarity and conciseness, not all features of an actual implementation are described in the specification. It will of course be appreciated that in the development of any such actual embodiment, numerous implementation-specific decisions may be made to achieve the developers' specific goals, such as compliance with system-related and business-related constraints, which will vary from one implementation to another.
Here, it should be further noted that, in order to avoid obscuring the present disclosure with unnecessary details, only the device structure closely related to the scheme according to the present disclosure is shown in the drawings, and other details not so related to the present disclosure are omitted.
It is to be understood that the disclosure is not limited to the described embodiments, as described below with reference to the drawings. In this context, embodiments may be combined with each other, features may be replaced or borrowed between different embodiments, one or more features may be omitted in one embodiment, where feasible.
Referring to fig. 1, the present invention discloses an insurance data acquisition method, including:
s1, receiving a data query request of a user, and querying a preset insurance knowledge graph according to the data query request to obtain the requirement information of the user, wherein the insurance knowledge graph comprises the corresponding relation of at least two of the personnel information, policy information and claim information of insurance application;
and S2, feeding back the requirement information to the user.
In this embodiment, when an inquiry request of a user is received, the requirement information of the user is obtained from an insurance knowledge graph according to the inquiry request of the user, and the insurance knowledge graph can be obtained by being constructed in advance, and specific information included in the insurance knowledge graph can be set as required, but the insurance knowledge graph is ensured to include a corresponding relationship of at least two of personnel information, policy information and claim information of insurance application. For example, if the insurance knowledge map includes the personnel information, policy information and claim information of insurance application, when the query request includes the request information for acquiring the personnel information, policy information and claim information of insurance application of the applicant M, the insurance knowledge map is searched, the personnel information, policy information and claim information of insurance application of the applicant M are acquired, and the acquired personnel information, policy information and claim information of insurance application of the applicant M are fed back to the sender of the query request.
According to the insurance data acquisition method provided by the embodiment of the invention, when a data query request of a user is received, a preset insurance knowledge map is queried according to the data query request to obtain the requirement information of the user, and the requirement information is fed back to the user. And because the insurance knowledge map comprises the corresponding relation of at least two of the personnel information, the policy information and the claim information of insurance application, the user can acquire at least two of the personnel information, the policy information and the claim information of insurance application through the insurance knowledge map, thereby improving the efficiency of acquiring the insurance information by the user.
On the basis of the foregoing method embodiment, before the querying a preset insurance knowledge graph according to the data query request to obtain the requirement information of the user, the method may further include:
acquiring at least two of information of insurance application personnel, insurance policy information and claim information;
preprocessing at least two kinds of acquired information;
and constructing the corresponding relation of the preprocessed information to obtain the insurance knowledge graph.
In this embodiment, before providing the user insurance information query service to the outside, an insurance knowledge graph needs to be constructed. When the insurance knowledge map is constructed, at least two of information of personnel for insurance application, policy information and claim information need to be acquired firstly. Wherein, the information of the insurance application personnel can include: insurance applicant information, insurance applicant family member information, and policy attendant information. The policy information may include: insurance applicant information, insurance insured person information, insurance beneficiary information, policy attendant information and insurance information, wherein the insurance information comprises insurance risk types (such as production risk, car risk, life risk, health risk, endowment risk and the like) and insurance specific contents. The claim information may include: insurance applicant information, insurance insured person information, payment person information and payee information.
After at least two kinds of information of personnel, policy and claims of insurance application are acquired, the acquired at least two kinds of information need to be preprocessed. Wherein the pre-processing may include: semantic disambiguation and/or deduplication. Specifically, semantic disambiguation refers to the expression of terms in the information of personnel, policy information, and claims information of the unified insurance application to disambiguate; the duplication elimination means that duplicate information in the information of the insurance application personnel, the information of the policy and the information of the claim is eliminated according to the requirement.
After preprocessing at least two kinds of acquired information, the corresponding relation of the preprocessed information needs to be constructed so as to perform information matching and fusion on the preprocessed information, thereby obtaining the insurance knowledge graph.
In the embodiment, the insurance knowledge map is constructed in advance, so that a user can conveniently acquire required information from the insurance knowledge map in time when searching insurance information.
On the basis of the method embodiment, the insurance knowledge graph can be stored in a graph structure mode;
the querying a preset insurance knowledge graph according to the data query request to obtain the demand information of the user may include:
and querying the insurance knowledge graph by adopting a priority traversal algorithm according to the data query request to obtain the demand information.
In this embodiment, when storing the insurance knowledgegraph, a graph structure may be constructed according to specific information contained in the insurance knowledgegraph, and the graph structure may be stored using a graph database (e.g., Neo4 j). The nodes in the graph structure represent substantive information of the insurance, and the edges between the nodes represent relationships between the substantive information. FIG. 2 shows a diagram structure corresponding to a insurance knowledge graph. The part of the content comprises 5 nodes representing essential information of insurance, namely applicant-zhang, insurance type-car insurance, related claim-car insurance claim, insured vehicle-hu AXXXXX and insurance businessman-lie, and the association relationship between the associated nodes in the 5 nodes forms the edge between the nodes. Through any one of the 5 nodes, all information related to the node can be found by adopting a depth-first traversal algorithm according to the connectivity of the graph structure.
In the embodiment, the insurance knowledge graph is stored in a graph structure mode, so that information required by a user can be conveniently searched for by a priority traversal algorithm aiming at the graph structure, and the efficiency of acquiring insurance information by the user is improved.
Referring to fig. 3, the present invention discloses an insurance data acquiring apparatus, including:
the system comprises a query unit 1, a processing unit and a processing unit, wherein the query unit 1 is used for receiving a data query request of a user and querying a preset insurance knowledge graph according to the data query request to obtain the requirement information of the user, and the insurance knowledge graph comprises the corresponding relation of at least two of the personnel information, policy information and claim information of insurance application;
and the feedback unit 2 is used for feeding back the requirement information to the user.
In this embodiment, when receiving a query request from a user, the querying unit 1 may obtain the user requirement information from an insurance knowledge graph according to the query request from the user, where the insurance knowledge graph may be obtained by pre-construction, and specific information included in the insurance knowledge graph may be set as needed, but it is to be ensured that the insurance knowledge graph includes a correspondence relationship between at least two of personnel information, policy information, and claim information of insurance application.
After acquiring the demand information of the user, the query unit 1 feeds the demand information back to the user through the feedback unit 2.
According to the insurance data acquisition device provided by the embodiment of the invention, when a data query request of a user is received by means of the query unit 1, a preset insurance knowledge map is queried according to the data query request to obtain the requirement information of the user, and the requirement information is fed back to the user by means of the feedback unit 2. And because the insurance knowledge map comprises the corresponding relation of at least two of the personnel information, the policy information and the claim information of insurance application, the user can acquire at least two of the personnel information, the policy information and the claim information of insurance application through the insurance knowledge map, thereby improving the efficiency of acquiring the insurance information by the user.
On the basis of the foregoing embodiment of the apparatus, the apparatus may further include:
the acquisition unit is used for acquiring at least two of the personnel information, the policy information and the claim information of insurance application before the inquiry unit inquires a preset insurance knowledge graph according to the data inquiry request to obtain the requirement information of the user;
the preprocessing unit is used for preprocessing the acquired at least two kinds of information;
and the construction unit is used for constructing the corresponding relation of the preprocessed information to obtain the insurance knowledge graph.
In this embodiment, before providing the user insurance information query service to the outside, an insurance knowledge graph needs to be constructed. When the insurance knowledge map is constructed, at least two of information of personnel for insurance application, policy information and claim information need to be acquired firstly. Wherein, the information of the insurance application personnel can include: insurance applicant information, insurance applicant family member information, and policy attendant information. The policy information may include: insurance applicant information, insurance insured person information, insurance beneficiary information, policy attendant information and insurance information, wherein the insurance information comprises insurance risk types (such as production risk, car risk, life risk, health risk, endowment risk and the like) and insurance specific contents. The claim information may include: insurance applicant information, insurance insured person information, payment person information and payee information.
After at least two kinds of information of personnel, policy and claims of insurance application are acquired, the acquired at least two kinds of information need to be preprocessed. Wherein the pre-processing may include: semantic disambiguation and/or deduplication. Specifically, semantic disambiguation refers to the expression of terms in the information of personnel, policy information, and claims information of the unified insurance application to disambiguate; the duplication elimination means that duplicate information in the information of the insurance application personnel, the information of the policy and the information of the claim is eliminated according to the requirement.
After preprocessing at least two kinds of acquired information, the corresponding relation of the preprocessed information needs to be constructed so as to perform information matching and fusion on the preprocessed information, thereby obtaining the insurance knowledge graph.
In the embodiment, the insurance knowledge map is constructed in advance, so that a user can conveniently acquire required information from the insurance knowledge map in time when searching insurance information.
Referring to fig. 4, the present invention discloses an electronic device including:
a processor 10, a memory 20, and a bus 30.
The memory 20 stores machine-readable instructions executable by the processor 10, when the electronic device runs, the processor 10 communicates with the memory 20 through the bus 30, and when the machine-readable instructions are executed by the processor 10, the steps of any embodiment of the insurance data obtaining method may be executed.
The invention discloses a computer storage medium, wherein a computer program is stored on the computer readable storage medium, the computer program is executed by a processor to execute the steps of any embodiment of the insurance data acquisition method, and specific implementation manners can refer to the method embodiments and are not described herein again.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one logical division, and there may be other divisions when actually implemented, and for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or units through some communication interfaces, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a non-volatile computer-readable storage medium executable by a processor. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.
Finally, it should be noted that: the above-mentioned embodiments are only specific embodiments of the present application, and are used for illustrating the technical solutions of the present application, but not limiting the same, and the scope of the present application is not limited thereto, and although the present application is described in detail with reference to the foregoing embodiments, those skilled in the art should understand that: any person skilled in the art can modify or easily conceive the technical solutions described in the foregoing embodiments or equivalent substitutes for some technical features within the technical scope disclosed in the present application; such modifications, changes or substitutions do not depart from the spirit and scope of the exemplary embodiments of the present application, and are intended to be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.
Claims (10)
1. An insurance data acquisition method, comprising:
receiving a data query request of a user, and querying a preset insurance knowledge graph according to the data query request to obtain demand information of the user, wherein the insurance knowledge graph comprises a corresponding relation of at least two of personnel information, policy information and claim information of insurance application;
and feeding back the requirement information to the user.
2. The method according to claim 1, before the querying a preset insurance knowledge graph according to the data query request to obtain the requirement information of the user, further comprising:
acquiring at least two of information of insurance application personnel, insurance policy information and claim information;
preprocessing at least two kinds of acquired information;
and constructing the corresponding relation of the preprocessed information to obtain the insurance knowledge graph.
3. The method of claim 2, wherein the pre-processing comprises: semantic disambiguation and/or deduplication.
4. The method of claim 1, wherein the information about the insured person comprises: insurance applicant information and insurance applicant family member information;
the policy information includes: insurance applicant information, insurance insured person information, insurance beneficiary information, policy attendant information and insurance information;
the claim information includes: insurance applicant information, insurance insured person information, payment person information and payee information.
5. The method of claim 4, wherein the insurance knowledgegraph is stored in a graph structure;
the querying a preset insurance knowledge graph according to the data query request to obtain the demand information of the user includes:
and querying the insurance knowledge graph by adopting a priority traversal algorithm according to the data query request to obtain the demand information.
6. An insurance data acquisition apparatus, comprising:
the system comprises a query unit, a processing unit and a processing unit, wherein the query unit is used for receiving a data query request of a user and querying a preset insurance knowledge graph according to the data query request to obtain the requirement information of the user, and the insurance knowledge graph comprises the corresponding relation of at least two of the personnel information, policy information and claim information of insurance application; and the feedback unit is used for feeding back the requirement information to the user.
7. The apparatus of claim 6, further comprising:
the acquisition unit is used for acquiring at least two of the personnel information, the policy information and the claim information of insurance application before the inquiry unit inquires a preset insurance knowledge graph according to the data inquiry request to obtain the requirement information of the user;
the preprocessing unit is used for preprocessing the acquired at least two kinds of information;
and the construction unit is used for constructing the corresponding relation of the preprocessed information to obtain the insurance knowledge graph.
8. The apparatus of claim 7, wherein the pre-processing comprises: semantic disambiguation and/or deduplication.
9. An electronic device, comprising: a processor, a storage medium and a bus, the storage medium storing machine-readable instructions executable by the processor, the processor and the storage medium communicating via the bus when the electronic device is operating, the processor executing the machine-readable instructions to perform the steps of the insurance data acquisition method according to any one of claims 1 to 5.
10. A computer-readable storage medium, having stored thereon a computer program which, when being executed by a processor, carries out the steps of the insurance data acquisition method according to any one of claims 1 to 5.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201911421526.6A CN111143545A (en) | 2019-12-31 | 2019-12-31 | Insurance data acquisition method and device, electronic equipment and computer storage medium |
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| CN201911421526.6A CN111143545A (en) | 2019-12-31 | 2019-12-31 | Insurance data acquisition method and device, electronic equipment and computer storage medium |
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