CN111143520B

CN111143520B - Information processing method and apparatus, and storage medium

Info

Publication number: CN111143520B
Application number: CN201811302557.5A
Authority: CN
Inventors: 谭啸
Original assignee: Alibaba Group Holding Ltd
Current assignee: Alibaba Group Holding Ltd
Priority date: 2018-11-02
Filing date: 2018-11-02
Publication date: 2023-05-09
Anticipated expiration: 2038-11-02
Also published as: CN111143520A

Abstract

The application provides an information processing method and device and a storage medium. According to the application, the information processing method comprises the following steps: displaying an intention association interface according to triggering operation of a user in a dialogue window; receiving an association operation of a user in the intention association interface, and recording problem information and response information associated with the problem information according to the association operation; and sending the problem information and response information associated with the problem information to a server side.

Description

Information processing method and apparatus, and storage medium

Technical Field

The present application relates to the field of computer data interaction, and more particularly, to an information processing method, a client and a server for processing information, and a non-transitory computer readable storage medium.

Background

At present, communication software is increasingly used by people in daily work, study and life, and people can interact and exchange various information by using communication software such as chat tools and the like. Moreover, for tools such as websites, software, APP and the like for providing services, in order to be capable of directly communicating with users, dialogue functions are provided in the websites, software and APP, so that customer service personnel can directly communicate with users through an interactive interface.

In the chat or conversation interface, there is public information frequently queried by different users, even the same user, and the public information is always queried by the user, and repeated answers are required by service personnel or other users every time, which is very inconvenient.

In the prior art, in order to solve this problem, one way is to set a public information bar, such as a group advertisement, at the interface of a chat or a conversation. The user may find the desired public information in the group advertisement. However, this approach can accommodate very limited public information, which can be time consuming for the user to find once the public information is too much. In addition, some users may not search for the information required by the user in the public information bar in advance before inquiring in the chat or dialogue interface, which may result in resource waste.

In addition, a robot is arranged in the interface of chat or conversation. In general, each robot corresponds to an interactive body in the server background, the robots displayed in the front end are interfaces corresponding to the interactive bodies in the back end, and before the robots participate in the chat or conversation interfaces, the data in the interactive bodies need to be organized and organized in detail, and public information is imported according to a proper organization structure. Thus, when the user interacts or dialogues with the robot, the user can find the required information according to the preset menu. However, this method requires the prior organization and classification of the public information, and the time cost of the prior investment is high. When the public information is more, their organization logic may become complex, and the user may take time and effort to find the information he really needs. Moreover, the maintenance cost of the interaction body using the robot as an interface is high, and when new public information needs to be added, the position of the new content in the information organization structure needs to be determined so as to be convenient for a user to search.

Disclosure of Invention

Provided are an information processing method, a client and a server for processing information, and a non-transitory computer-readable storage medium.

According to a first aspect of the present application, there is provided an information processing method including:

displaying an intention association interface according to triggering operation of a user in a dialogue window;

receiving an association operation of a user in the intention association interface, and recording problem information and response information associated with the problem information according to the association operation;

and sending the problem information and response information associated with the problem information to a server side.

According to a second aspect of the present application, there is provided an information processing method including:

receiving problem information from a client and response information associated with the problem information;

storing the problem information and the response information in an interaction subject category preset by the server side;

and recording the association relation between the problem information and the response information.

According to a third aspect of the present application, there is provided a client for processing information, comprising:

the display unit displays an intention association interface according to the triggering operation of the user in the dialogue window;

A recording unit for receiving the association operation of the user in the intention association interface and recording the problem information and the response information associated with the problem information according to the association operation;

and the receiving and transmitting unit is used for transmitting the problem information and response information associated with the problem information to a server side.

According to a fourth aspect of the present application, there is provided a server for processing information, comprising:

a receiving unit that receives question information and response information associated with the question information from a client;

and the storage unit is used for storing the problem information and the response information in a preset interaction subject category and recording the association relation between the problem information and the response information.

According to a fifth aspect of the present application, there is provided an apparatus comprising:

a processor;

a memory for storing one or more programs;

the one or more programs, when executed by the processor, cause the processor to perform any of the methods described above.

According to a sixth aspect of the present application there is provided a non-transitory computer readable storage medium having stored thereon a computer program which, when executed by a processor, causes the processor to implement any of the methods as described above.

Drawings

Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the application. Also, like reference numerals are used to designate like parts throughout the figures. In the drawings:

FIG. 1 illustrates a flow chart of a method of processing an intent response at a client in accordance with one embodiment of the present application;

FIG. 2 illustrates a schematic diagram of an operator interface for triggering operations in a dialog window, according to one embodiment of the present application;

FIG. 3 illustrates a schematic diagram of an association operation intended for an association interface in accordance with various embodiments of the present application;

FIG. 4 illustrates a flow chart of a method of processing an intent response at a client in accordance with another embodiment of the present application;

FIG. 5 illustrates an interface on a client for user selection operations according to one embodiment of the present application;

FIG. 6 illustrates a flow chart for recording issue information and answer information associated with the issue information according to an association operation according to one embodiment of the present application;

FIG. 7 illustrates a flow chart for recording issue information and answer information associated with the issue information according to an association operation according to another embodiment of the present application;

FIG. 8 illustrates a flow chart showing an intent association interface according to a user's triggering operation in a dialog window in accordance with one embodiment of the present application;

FIG. 9 illustrates a flow chart for recording issue information and answer information associated with the issue information according to an association operation according to one embodiment of the present application;

FIG. 10 illustrates a flow chart of a method of processing an intent response at a client in accordance with another embodiment of the present application;

FIG. 11 is a schematic diagram showing an interface for displaying response information at a client;

FIG. 12 illustrates a flow chart of a server side receiving and displaying reply information associated with a message according to one embodiment of the present application;

FIG. 13 illustrates a flowchart of a method of processing an intent response at a server-side in accordance with one embodiment of the present application;

FIG. 14 shows a flowchart of a method of processing an intent response at a server-side in accordance with another embodiment of the present application;

FIG. 15 is a flow chart of comparing a message sent by a client with problem information stored in a preset interaction agent category according to one embodiment of the present application;

FIG. 16 illustrates a flow chart for transmitting response information associated with determined issue information to a client according to one embodiment of the present application;

FIG. 17 shows a schematic diagram of a client for processing an intent response in accordance with one embodiment of the present application;

FIG. 18 shows a schematic diagram of a recording unit according to one embodiment of the present application;

FIG. 19 shows a schematic view of a display unit according to one embodiment of the present application;

FIG. 20 shows a schematic diagram of a server for processing intent responses in accordance with one embodiment of the present application;

FIG. 21 shows a schematic diagram of a server for processing intent responses in accordance with another embodiment of the present application;

FIG. 22 shows a schematic diagram of an alignment unit according to one embodiment of the present application;

fig. 23 shows a schematic diagram of a transmitting unit according to an embodiment of the present application.

Detailed Description

Embodiments of the present application are described in detail below with reference to the accompanying drawings. It should be noted that the following description is merely exemplary and is not intended to limit the present application. Furthermore, in the following description, the same reference numerals will be used to designate the same or similar components in different drawings. The various features of the various embodiments described below may be combined with one another to form further embodiments within the scope of the present application.

In order to solve the problems in the prior art, according to the application, a user can extract an intention response to be archived in a dialogue window of a client, and send the intention response to a server for archiving and storing. When the server side monitors that the stored problem occurs in the dialogue window when the intention response is invoked, the response corresponding to the problem can be displayed in the dialogue window. In this application, a "conversation window" refers to an interface for a user to chat or talk, such as a group chat window for communication between multiple users or a conversation interface for communication between a user and a customer; "intention response" refers to a question that a user presents in a dialog window and a response corresponding to the question, and when the user considers that a certain intention response belongs to a question that can be frequently mentioned or queried, it can be extracted in the client to be archived in the server. According to the present application, a "client" may be a desktop computer, a notebook computer, a mobile terminal, etc., and a "server" may be a physically independent server, a distributed server, or a cloud server.

Fig. 1 shows a flowchart of an information processing method according to an embodiment of the present application. As shown in fig. 1, the method 100 may include steps S110 to S130. In step S110, an intention association interface is displayed according to a trigger operation of the user in the dialog window. When a user is engaged in a conversation window, if an intent response (either entered by the user or entered by another user) is deemed to be a question that may be frequently mentioned or queried, the intent response may be extracted by initiating a triggering operation in the client's conversation window.

FIG. 2 illustrates a schematic diagram of an operator interface for triggering operations in a dialog window, according to one embodiment of the present application. Interface (a) in fig. 2 shows an interface of a conversation window in which a question message "where is a canonical address? "and reply message corresponding to the question message" are specified in https:// lark. Alipay. Com/acd/acd_design ". If a user considers the intent response to be an intent response that needs archiving (e.g., to be a frequently mentioned or asked question), the user may initiate a triggering operation in interface (a). If the client is a desktop or notebook computer or the like having a mouse device, the user may make a right or left click on the question message or answer message using a mouse on interface (a). At this time, at the periphery of the clicked or double-clicked message, an operation prompt (i.e., trigger option) such as "add to intention" shown in interface (a) in fig. 2 may be displayed. The user may enter the intent association interface (i.e., interface (b) in fig. 2) by a triggering operation, i.e., clicking on the triggering option. If the client is a mobile terminal or the like having a touch display screen, the user can press, re-press, or tap a question message or a response message on the interface (a) for a long time. At this time, a trigger option "add to intent" may be displayed around the message where interface (a) is long pressed, heavy pressed, or tapped. The user may enter the intent association interface (i.e., interface (b) in fig. 2) by a triggering operation, i.e., touching the triggering option. According to another embodiment of the present application, in the interface of the dialog window, a trigger operation option may also be displayed in a specific area, so that the user may perform an appropriate operation (for example, clicking, double clicking, long pressing, heavy pressing, or tapping) on the trigger operation option to implement the trigger operation.

Referring back to fig. 1, in step S120, an association operation of the user in the intention association interface is received, and question information and response information associated with the question information are recorded according to the association operation. As shown in interface (b) in fig. 2, the user may perform an association operation in the intended association interface, thereby establishing a question message "where is the canonical address? "and response message corresponding to the question message" specify the association between https:// lark. Alipoy. Com/acd/acd_design ". Interface (a) in fig. 3 shows a schematic diagram of an association operation intended to be performed by the association interface according to one embodiment of the present application. As shown in interface (a) of fig. 3, in this embodiment, the response message includes a response message, and the user performs an association operation, that is, the association interface is intended to establish a connection between the question message and its corresponding response message.

Interface (b) in fig. 3 shows a schematic diagram of an association operation intended to be performed by the association interface according to another embodiment of the present application. According to this embodiment, the answer information may include a plurality of answer messages, that is, for one question message, there may be a plurality of answer messages corresponding thereto, and then the association operation of the user may be to intentionally associate the interface to establish a connection between the question message and its corresponding plurality of answer messages.

Referring back to fig. 1, in step S130, the question information and the response information associated with the question information are transmitted to the server side. Thus, the user (also an administrator or a maintainer) can extract the intention response to be archived at the client, so that the server can automatically give response information in the dialogue window when the corresponding problem occurs again in the dialogue window later. This approach is not limited by the number of intended replies as with group announcements, nor is it unnecessary to excessive background maintenance, which is time-saving and labor-saving.

According to one embodiment, the response information may include at least one of a computer file, a link, and text. If the question message is a common question, the answer message corresponding to it is typically a text message. On the other hand, if the question message relates to a file or link address that the user needs to use, the response message corresponding to it may be one or more computer files or links.

Fig. 4 shows a flowchart of a method of handling an intent response at a client according to another embodiment of the present application. As shown in fig. 4, the method 100 may further include steps S140 and S150 in addition to steps S110 to S130. For the sake of brevity, only the differences of the embodiment shown in fig. 4 from fig. 1 will be described below, and a detailed description of the same will be omitted.

In step S140, a preset interactive body list is displayed. At the server side storing the intention response, a plurality of interaction subjects may be preset, for example, a plurality of interaction subjects that may be used to store different types of intention response data. Then, after the user completes the association operation on the intention association interface, a preset interaction subject list can be displayed to the user so that the user can select the interaction subject for storing the intention response.

In step S150, a selection operation of the user in the interaction body list is received, and interaction body information corresponding to the selection operation is sent to the server side. Therefore, the server side can select the corresponding interaction body storage intention response according to the selection operation of the user. Since the intent response appearing in the dialog window may be related to different intents in various fields, it may be classified for preservation for expansion and maintenance. At the server side, a plurality of interaction subjects can be preset according to different categories, each interaction subject category stores intention responses of different types or fields, and when a user extracts the intention response to be archived at the client side, selection operation can be performed at the client side to confirm which interaction subject category of the server side the intention response is stored in.

FIG. 5 illustrates an interface on a client for user selection operations according to one embodiment of the present application. As shown in fig. 5, two interaction bodies are preset at the server, wherein an interface corresponding to one interaction body is named as a "standard robot", an interface corresponding to the other interaction body is named as a "daily robot", and in the interface shown in fig. 5, the robot names corresponding to the two preset interaction bodies are displayed in an interaction body list for a user to perform selection operation. The user may make a selection on the interface by clicking or touching.

Fig. 6 illustrates a flow chart for recording issue information and answer information associated with the issue information according to an associated operation according to one embodiment of the present application. As shown in fig. 6, the above step S120 may include sub-steps S121 and S122. In sub-step S121, text information associated by the association operation is recorded as question information. As described above, the question information input by the user is text information, and if the question information relates to a file that the user needs to use, the response message corresponding thereto may be one or more computer files. In this embodiment, the question message and the response message associated with the association operation of the user at the client may be text information and a computer file, respectively.

In sub-step S122, the computer file or the storage address of the computer file associated by the associated operation is recorded as the response information. Thus, the response information of the computer file type can be recorded in the server, so that the user can call out by asking questions when the file is needed later.

Fig. 7 illustrates a flowchart for recording issue information and answer information associated with the issue information according to an association operation according to another embodiment of the present application. As shown in fig. 7, the step S120 may include sub-steps S124 to S126. In sub-step S124, a plurality of messages associated by the association operation are acknowledged. As described above, when the user extracts an intention response to be archived at the client, an association operation may be performed in the intention association interface to associate the question message and the response message with each other.

In sub-step S125, one of the plurality of messages having a problem tag is recorded as problem information. And, in substep S126, one or more messages having a reply tag among the plurality of messages are recorded as reply information. That is, when the user performs the association operation in the intention association interface, a question label may be added to the question message, and a response label may be added to the response message. Therefore, the server side can be conveniently identified during storage. Moreover, the reply message may be plural.

FIG. 8 illustrates a flowchart for displaying an intent association interface based on user triggering operations in a dialog window, according to one embodiment of the present application. As shown in fig. 8, the above step S110 may include sub-steps S111 to S113. In sub-step S111, a preset operation input by the user in the dialog window is received. In this embodiment, the preset operation may include clicking, touching, and/or long pressing a message in a dialog window by the user.

In sub-step S112, a trigger option is displayed in the dialog window based on a preset operation. The trigger options may be displayed to the user based on the user's click, touch, and/or long press of the message entered in the conversation window. The user can perform triggering operation through the triggering option. Subsequently, in sub-step S113, in response to a trigger operation of the trigger option by the user, an intention association interface is displayed. Thus, the user's intention can be understood by the user's trigger operation, and the intention association interface can be displayed to the user.

Fig. 9 illustrates a flowchart for recording issue information and answer information associated with the issue information according to an association operation according to one embodiment of the present application. As shown in fig. 9, the above step S120 may include sub-steps S127 to S129. In sub-step S127, a plurality of messages associated by the association operation are acknowledged. Subsequently, in sub-step S128, a message of the plurality of messages that is intended to be first operated by the user in the association interface is recorded as question information. In sub-step S129, the other messages than the message recorded as the question information among the plurality of messages are recorded as the response information. Therefore, when the user performs the association operation in the intention association interface, the question message is often selected through the association operation, and then the answer message is selected. Thus, a message that a user first operates in the intention association interface may be recorded as question information, and other messages may be recorded as answer information.

Fig. 10 shows a flowchart of a method of handling an intent response at a client in accordance with another embodiment of the present application. As shown in fig. 10, the method 100 may further include steps S160 and S170 in addition to steps S110 to S130. For the sake of brevity, only the differences of the embodiment shown in fig. 10 from fig. 1 will be described below, and a detailed description of the same will be omitted.

In step S160, a message input by the user is transmitted to the server side. In operation, the message input by the user in the dialogue window through the client is sent to the server side one by one, so that the server side can judge whether the prestored response information needs to be called. When the call is required, the server side sends out the response information. Then, in step S170, response information associated with the message is received and displayed from the server side. Thus, the automatic display of the called response information is realized on the client, so that the user can know the information required by the user on the client.

Fig. 11 shows a schematic diagram of an interface for displaying response information at a client. As shown in fig. 11, when the user inputs a message in the dialog window: "where does a canonical address? And when the response information is judged to have corresponding response information by the server side, the server side sends the response information to the client side and the response information is displayed by the client side.

According to one embodiment, the response information may include at least one of a computer file, a link, and text. According to a further embodiment, the reply information may comprise one or more reply messages.

FIG. 12 illustrates a flow chart of a server side receiving and displaying reply information associated with a message according to one embodiment of the present application. As shown in fig. 12, the above step S170 may include sub-steps S171 and S172. According to the embodiment of the application, the response information stored in the interaction body preset at the server side can comprise a plurality of messages. In sub-step S171, a prompt interface is displayed based on the answer information received from the server. The alert interface contains a plurality of messages in the response message. After viewing the alert interface, the user may select a desired message or messages in the alert interface. Subsequently, in sub-step S172, according to a selection operation by the user on the prompt interface, a message corresponding to the selection operation among the plurality of messages of the response information is displayed. Thus, when there are multiple reply messages associated with the question posed by the user in the preset interaction body, the user can select at the client to display the answer required by the user in the dialogue window. Those skilled in the art will appreciate that when the answer information stored in the interaction body preset at the server side includes a plurality of messages, the plurality of messages may be displayed in the dialog window directly without displaying the prompt interface at the client side.

Fig. 13 shows a flowchart of an information processing method according to an embodiment of the present application. As shown in fig. 13, the method 200 may include steps S210 to S230. As described above, when the user extracts an intended response to be archived at the client, question information to be archived and response information associated with the question information are sent from the client. Then, in step S210, the question information and the response information associated with the question information are received from the client.

In step S220, the problem information and the response information are stored in an interaction subject category preset at the server side. At the server side, an interaction body class for storing the intended response may be preset, and when the question information and the associated response information are received, they may be saved in the preset interaction body class.

According to one embodiment, a plurality of preset interaction subject categories may be set at the server side. For example, a plurality of interaction subject categories may be preset at the server according to different categories, where the plurality of interaction subject categories store intent responses of different types or fields respectively. When the user extracts the intended response to be archived at the client, a selection operation may be performed at the client to confirm in which interaction subject class of the server the intended response is stored. Then, step S220 may include: according to the selection operation of the user at the client, the problem information and the response information are stored in the interaction subject category corresponding to the selection operation in a plurality of preset interaction subject categories, so that the expansion and the maintenance are facilitated.

In step S230, the association between the question information and the response information is recorded. According to one embodiment, the response information may include at least one of a computer file, a link, and text. According to a further embodiment, the reply information may comprise one or more reply messages.

Thus, the intention response which is extracted by the user at the client and needs to be archived can be stored at the server side and can be called from the server side when the problem matched with the intention response in the dialogue window appears later.

Fig. 14 shows a flowchart of a method of handling an intent response at a server-side in accordance with another embodiment of the present application. As shown in fig. 14, the method 200 may further include steps S240 and S260 in addition to steps S210 to S230. For the sake of brevity, only the differences between the embodiment shown in fig. 14 and fig. 13 will be described below, and a detailed description of the same will be omitted.

In step S240, the message sent by the client is compared with the problem information stored in the preset interaction body category. For example, one or more interaction subject categories may be preset at the server, where the plurality of interaction subject categories may store different problem information and corresponding response information respectively. Then the message sent by the client may be compared to the problem information stored in the plurality of interaction agent categories. According to the application, the rules of comparison can be preset. For example, when a message received from a client is identical to a piece of problem information stored in the interaction body category, the piece of problem information is determined to match the message. For another example, when a message received from a client contains a keyword for a piece of question information stored in the interaction agent category, the piece of question information is determined to match the message. For another example, a message received from a client may be semantically analyzed, and when the message is semantically the same as or similar to a piece of question information stored in the interaction agent category, the piece of question information is determined to match the message.

Subsequently, in step S250, according to the comparison result of step S240, problem information matched with the message in the preset interaction body category is determined. After determining which question information in the interaction agent category matches the message, response information associated with the determined question information is transmitted to the client in step S260. Therefore, when the problem matched with the intention response stored in the interaction subject category appears in the dialogue window, the corresponding response information stored in the interaction subject category can be automatically called, and the automatic calling of the response information is realized.

In addition, the method 200 may further include: and a step of transmitting identification information of the interaction subject category (for example, a name of the interaction subject category) stored in the response information to the client. Thus, the user can conveniently perform the selection operation on the client.

Fig. 15 is a flowchart of comparing a message sent by a client with problem information stored in a preset interaction agent category according to one embodiment of the present application. As shown in fig. 15, the above step S240 may include sub-steps S241 to S243. In sub-step S241, the message sent by the client is semantically analyzed. Those skilled in the art will appreciate that any suitable semantic analysis tool or algorithm may be utilized to analyze the message sent by the client to obtain a semantic analysis result.

In step S242, the similarity between the result of the semantic analysis and the problem information stored in the preset interaction subject category is calculated. Those skilled in the art will appreciate that the similarity may be calculated using any suitable algorithm. In addition, a similarity threshold may be preset at the server, and in step S243, the calculated similarity is compared with the preset threshold. For example, a plurality of pieces of problem information may be stored in a preset interaction subject category, and then the similarity between the message received from the client and the problem information stored in the interaction subject category may be calculated one by one after semantic analysis, and the calculation result may be compared with a preset threshold. When the similarity between a piece of problem information stored in the interaction subject category and the message is larger than a preset threshold value, the message can be considered to be matched with the piece of problem information.

According to another embodiment of the present application, keywords extracted from the problem information are also stored in the preset interaction subject category. In the step S240, the message sent by the client may be compared with the keywords stored in the preset interaction subject category, where the keywords are extracted from the problem information. For example, a piece of problem information "where is a canonical address? "then the keywords from which the piece of problem information can be extracted are: "canonical address" and "where. If the two keywords are also included in the message sent by the client, the message can be considered to be matched with the piece of problem information stored in the preset interaction body.

According to one embodiment, the response information may include at least one of a computer file, a link, and text. For example, the response information may include a computer file, and then the computer file associated with the determined problem information or a storage address of the computer file is transmitted to the client in step S260 described above. Thus, the computer file or its storage address may be displayed on the client.

Fig. 16 shows a flow chart of transmitting response information associated with determined issue information to a client according to one embodiment of the present application. As shown in fig. 16, the above step S260 may include sub-steps S261 and S262. In sub-step S261, a plurality of messages associated with the determined problem information are queried in a preset interaction body category. Subsequently, in sub-step S262, the queried plurality of messages is sent as reply information to the client. Thus, display can be made on the client.

FIG. 17 shows a schematic diagram of a client for processing information according to one embodiment of the present application. As shown in fig. 17, the client 300 may include a display unit 310, a recording unit 320, and a transceiving unit 330. The display unit 310 displays an intention association interface according to a trigger operation of the user in the dialog window. The recording unit 320 receives an association operation of a user in the intention association interface, and records question information and response information associated with the question information according to the association operation. The transceiver unit 330 transmits the problem information and response information associated with the problem information to the server side.

According to one embodiment, the display unit 310 is further configured to display a preset interaction subject list, and the transceiver unit 330 is further configured to receive a selection operation of a user in the interaction subject list, and send interaction subject information corresponding to the selection operation to the server.

According to one embodiment, the recording unit 320 may be configured to record text information associated with the association operation as the question information, and record a computer file associated with the association operation or a storage address of the computer file as the response information.

Fig. 18 shows a schematic diagram of a recording unit according to an embodiment of the present application. As shown in fig. 18, the recording unit 320 may include an acknowledgement subunit 321 and a recording subunit 322. The acknowledgement subunit 321 is operable to acknowledge the plurality of messages associated by the association operation. The recording subunit 322 may be configured to record one message having a question label among the plurality of messages as question information, and record one or more messages having a response label among the plurality of messages as response information.

According to yet another embodiment, the acknowledgement subunit 321 is operable to acknowledge a plurality of messages associated by the association operation. The recording subunit 322 may be configured to record, as the question information, a message that is operated by the user for the first time in the intent association interface among the plurality of messages, and record, as the answer information, other messages than the message recorded as the question information among the plurality of messages.

Fig. 19 shows a schematic view of a display unit according to an embodiment of the present application. As shown in fig. 19, the display unit 310 may include a receiving sub-unit 311 and a display sub-unit 312. The receiving subunit 311 receives a preset operation input by the user in the dialog window, where the preset operation includes clicking, touching, and/or long pressing a message in the dialog window. The display subunit 312 displays a trigger option in the dialog window based on the preset operation, and displays the intention association interface in response to a trigger operation of the trigger option by the user.

In the client 300, the transceiver unit 330 may also be used to send a message input by a user to the server according to another embodiment of the present application. The display unit 310 may also be configured to receive and display response information associated with a message from a server side. According to one embodiment of the present application, the reply message contains a plurality of messages, and the display unit 310 is further operable to: based on the response information received from the server, displaying a prompt interface, wherein the prompt interface comprises the plurality of messages; and displaying a message corresponding to the selection operation in the plurality of messages according to the selection operation of the user on the prompt interface.

FIG. 20 shows a schematic diagram of a server for processing information according to one embodiment of the present application. As shown in fig. 20, the server 400 may include a receiving unit 410 and a storage unit 420. The receiving unit 410 receives question information and response information associated with the question information from the client. The storage unit 420 stores the question information and the response information in a preset interaction subject category, and records an association relationship between the question information and the response information.

According to one embodiment, the response information may include at least one of a computer file, a link, and text.

According to one embodiment, the reply information may include one or more reply messages.

According to one embodiment, the storage unit 620 is preset with a plurality of interaction subject categories, and the storage unit 620 is further configured to: and according to the selection operation of the user at the client, saving the problem information and the response information in the interaction subject category corresponding to the selection operation in the interaction subject categories.

Fig. 21 shows a schematic diagram of a server for handling an intent response in accordance with another embodiment of the present application. As shown in fig. 21, the server 400 may include an alignment unit 430, a determination unit 440, and a transmission unit 450 in addition to the reception unit 410 and the storage unit 420. The comparing unit 430 compares the message sent by the client with the question information stored in the preset interaction subject category, where the preset interaction subject category stores the question information and the response information associated with the question information. The determining unit 440 determines problem information matched with the message in the preset interactive body category. The transmitting unit 450 transmits response information associated with the determined problem information to the client.

According to one embodiment, the preset interaction subject category includes a plurality of interaction subject categories, which store different question information and response information, respectively, and the comparison unit 430 is configured to: and comparing the message sent by the client with the problem information stored in the interaction subject categories. In addition, the transmitting unit 450 may be further configured to transmit identification information of the interaction subject category (for example, a name of the interaction subject category) stored in the response information to the client.

FIG. 22 shows a schematic diagram of an alignment unit according to one embodiment of the present application. As shown in fig. 22, the alignment unit 430 may include a semantic analysis subunit 431, a similarity calculation subunit 432, and a comparison subunit 433. The semantic analysis subunit 431 performs semantic analysis on the message. The similarity calculating subunit 432 calculates the similarity between the result of the semantic analysis and the problem information stored in the preset interaction subject category. The comparison subunit 433 compares the calculated similarity with a preset threshold.

According to one embodiment, keywords extracted from the problem information are also stored in the preset interaction subject category, and the comparison unit 430 is configured to: and comparing the message sent by the client with keywords stored in the preset interaction subject category, wherein the keywords are extracted from the problem information.

According to one embodiment, the response information may include a computer file. And, the transmitting unit 450 is further configured to: and sending the computer file or the storage address of the computer file associated with the determined problem information to the client.

Fig. 23 shows a schematic diagram of a transmitting unit according to an embodiment of the present application. As shown in fig. 23, the transmitting unit 450 may include a querying subunit 451 and a transmitting subunit 452. The querying subunit 451 queries the preset interaction subject category for a plurality of messages associated with the determined problem information. The transmitting subunit 452 transmits the queried plurality of messages to the client as the response information.

Those skilled in the art will appreciate that the present application may be implemented as a system, method, or computer program product. Thus, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment (including firmware, resident software, micro-code, etc.) or an embodiment combining software and hardware aspects that may all generally be referred to as a "circuit," module "or" system. Furthermore, the present application may take the form of a computer program product embodied in any tangible expression medium having computer-usable program code embodied in the medium.

The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the application. It will be understood that each block of the flowchart illustrations and/or block diagrams, and combinations of blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions/acts specified in the flowchart and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable medium that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable medium produce an apparatus including instructions which implement the function/act specified in the flowchart and/or block diagram block or blocks.

The computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide processes for implementing the functions/acts specified in the flowchart and/or block diagram block or blocks.

The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present application. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may in fact be executed substantially concurrently or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

While the above description includes many specific arrangements and parameters, it is noted that these specific arrangements and parameters are merely illustrative of one embodiment of the present application. This should not be taken as limiting the scope of the present application. Those skilled in the art will appreciate that various modifications, additions and substitutions are possible, without departing from the scope and spirit of the invention. The scope of the application should therefore be construed based on the appended claims.

Claims

1. An information processing method, comprising:

transmitting the problem information and response information associated with the problem information to a server side;

further comprises:

displaying a preset interaction subject list;

and receiving a selection operation of a user in the interaction main body list, and sending interaction main body information corresponding to the selection operation to a server side.

2. The method of claim 1, wherein receiving an association operation of a user in the intent association interface and recording question information and answer information associated with the question information according to the association operation comprises:

recording the text information associated by the association operation as the question information;

and recording the computer file or the storage address of the computer file associated by the association operation as the response information.

3. The method of claim 1, wherein receiving an association operation of a user in the intent association interface and recording question information and answer information associated with the question information according to the association operation comprises:

Validating a plurality of messages associated by the associating operation;

recording one message with a problem label in the plurality of messages as problem information;

and recording one or more messages with response labels in the messages as response information.

4. The method of claim 1, wherein displaying the intent association interface in accordance with a user's triggering operation in a dialog window comprises:

receiving preset operation input by a user in the dialogue window, wherein the preset operation comprises clicking, touching and/or long-pressing a message in the dialogue window;

based on the preset operation, displaying a trigger option in the dialogue window;

and responding to the triggering operation of the user on the triggering option, and displaying the intention association interface.

5. The method of claim 1, wherein receiving an association operation of a user in the intent association interface and recording question information and answer information associated with the question information according to the association operation comprises:

validating a plurality of messages associated by the associating operation;

recording a message which is operated by a user for the first time in the intention association interface in the plurality of messages as the problem information;

And recording other messages than the message recorded as the problem information in the plurality of messages as the response information.

6. The method of claim 1, further comprising:

sending a message input by a user to a server;

response information associated with the message is received and displayed from the server side.

7. The method of claim 6, wherein the reply message includes a plurality of messages, and receiving and displaying reply information associated with the messages from the server side includes:

based on the response information received from the server, displaying a prompt interface, wherein the prompt interface comprises the plurality of messages;

and displaying the message corresponding to the selection operation in the plurality of messages according to the selection operation of the user on the prompt interface.

8. An information processing method, comprising:

storing the problem information and the response information in an interaction subject category preset by a server side;

recording the association relation between the problem information and the response information;

the server side is provided with a plurality of preset interaction main body categories, and the storing of the problem information and the response information in the preset interaction main body categories of the server side comprises the following steps:

And according to the selection operation of the user at the client, saving the problem information and the response information in the interaction subject category corresponding to the selection operation in the plurality of preset interaction subject categories.

9. The method of claim 8, further comprising:

comparing the message sent by the client with problem information stored in a preset interaction subject category, wherein the preset interaction subject category stores the problem information and response information associated with the problem information;

determining problem information matched with the message in the preset interaction subject category;

and sending response information associated with the determined problem information to the client.

10. The method of claim 9, wherein the preset interaction subject category includes a plurality of interaction subject categories, the plurality of interaction subject categories storing different question information and response information, respectively, and

comparing the message sent by the client with the problem information stored in the preset interaction subject category comprises the following steps: comparing the message sent by the client with the problem information stored in the plurality of interaction body categories,

And the method further comprises: and sending the identification information of the interaction subject category stored in the response information to the client.

11. The method of claim 9, wherein comparing the message sent by the client with the problem information stored in the preset interaction agent category comprises:

carrying out semantic analysis on the message;

calculating the similarity between the semantic analysis result and the problem information stored in the preset interaction subject category;

and comparing the calculated similarity with a preset threshold value.

12. The method of claim 9, wherein keywords extracted from the question information are also stored in the preset interaction agent category, and comparing the message sent by the client with the question information stored in the preset interaction agent category comprises:

and comparing the message sent by the client with keywords stored in the preset interaction subject category, wherein the keywords are extracted from the problem information.

13. The method of claim 9, wherein the answer information comprises a computer file, and transmitting answer information associated with the determined problem information to the client comprises:

And sending the computer file or the storage address of the computer file associated with the determined problem information to the client.

14. The method of claim 9, wherein transmitting response information associated with the determined problem information to the client comprises:

querying a plurality of messages associated with the determined problem information in the preset interaction subject category;

and sending the queried messages to the client as the response information.

15. A client for processing information, comprising:

the receiving and transmitting unit is used for transmitting the problem information and response information associated with the problem information to a server side;

the display unit is further used for displaying a preset interaction main body list, and the receiving and transmitting unit is further used for receiving selection operation of a user in the interaction main body list and transmitting interaction main body information corresponding to the selection operation to the server side.

16. The client of claim 15, wherein the recording unit is to:

and recording the text information associated by the association operation as the problem information, and recording the computer file associated by the association operation or the storage address of the computer file as the response information.

17. The client of claim 15, wherein the recording unit comprises:

a confirmation subunit for confirming the plurality of messages associated by the association operation;

and a recording subunit that records one message having a question label among the plurality of messages as question information, and records one or more messages having a response label among the plurality of messages as response information.

18. The client of claim 15, wherein the display unit comprises:

the receiving subunit receives preset operation input by a user in the dialogue window, wherein the preset operation comprises clicking, touching and/or long-pressing a message in the dialogue window;

and the display subunit is used for displaying a trigger option in the dialogue window based on the preset operation and displaying the intention association interface in response to the trigger operation of the user on the trigger option.

19. The client of claim 15, wherein the recording unit comprises:

and a recording subunit that records, as the question information, a message of the plurality of messages that is operated by the user for the first time in the intention association interface, and that records, as the response information, other messages of the plurality of messages than the message recorded as the question information.

20. The client of claim 15, wherein

The receiving and transmitting unit is used for transmitting a message input by a user to the server side;

and the display unit receives and displays response information associated with the message from the server side.

21. The client of claim 20, wherein the reply information includes a plurality of messages, and the display unit is configured to:

22. A server for processing information, comprising:

the storage unit is used for storing the problem information and the response information in a preset interaction subject category and recording the association relation between the problem information and the response information;

wherein a plurality of interaction subject categories are preset at the storage unit, and the storage unit is further configured to:

and according to the selection operation of the user at the client, saving the problem information and the response information in the interaction subject category corresponding to the selection operation in the interaction subject categories.

23. The server of claim 22, further comprising:

the comparison unit is used for comparing the message sent by the client with the problem information stored in the preset interaction subject category, wherein the preset interaction subject category stores the problem information and the response information associated with the problem information;

the determining unit is used for determining problem information matched with the message in the preset interaction main body category;

and a transmitting unit that transmits response information associated with the determined problem information to the client.

24. The server of claim 23, wherein the preset interaction subject category includes a plurality of interaction subject categories, which store different question information and response information, respectively, and

the comparison unit is used for: comparing the message sent by the client with the problem information stored in the interaction main body categories;

the transmitting unit is used for: and sending the identification information of the interaction subject category stored in the response information to the client.

25. The server of claim 23, wherein the comparison unit comprises:

a semantic analysis subunit, configured to perform semantic analysis on the message;

a similarity calculating subunit for calculating the similarity between the semantic analysis result and the problem information stored in the preset interaction subject category;

and the comparison subunit is used for comparing the calculated similarity with a preset threshold value.

26. The server according to claim 23, wherein keywords extracted from the question information are also stored in the preset interaction subject category, and the comparing unit is configured to:

27. The server according to claim 23, wherein the response information includes a computer file, and the transmitting unit is configured to:

28. The server of claim 23, wherein the transmitting unit comprises:

a query subunit, configured to query the preset interaction subject category for a plurality of messages associated with the determined problem information;

and the sending subunit is used for sending the queried messages to the client as the response information.

29. An information processing apparatus comprising:

a processor;

a memory for storing one or more programs;

the one or more programs, when executed by the processor, cause the processor to perform the method of any of claims 1-14.

30. A non-transitory computer readable storage medium having stored thereon a computer program which, when executed by a processor, causes the processor to implement the method of any of claims 1-14.