CN111131630A - Incoming call processing method and device, electronic equipment and storage medium - Google Patents
Incoming call processing method and device, electronic equipment and storage medium Download PDFInfo
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- CN111131630A CN111131630A CN201911412266.6A CN201911412266A CN111131630A CN 111131630 A CN111131630 A CN 111131630A CN 201911412266 A CN201911412266 A CN 201911412266A CN 111131630 A CN111131630 A CN 111131630A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/30—Network architectures or network communication protocols for network security for supporting lawful interception, monitoring or retaining of communications or communication related information
- H04L63/308—Network architectures or network communication protocols for network security for supporting lawful interception, monitoring or retaining of communications or communication related information retaining data, e.g. retaining successful, unsuccessful communication attempts, internet access, or e-mail, internet telephony, intercept related information or call content
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2254—Arrangements for supervision, monitoring or testing in networks
- H04M3/2263—Network management
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
- H04M3/541—Arrangements for diverting calls for one subscriber to another predetermined subscriber based on information specified by the calling party
Abstract
The application provides an incoming call processing method, an incoming call processing device, electronic equipment and a storage medium, wherein the method comprises the following steps: determining a plurality of phone numbers bound by a target social account; monitoring incoming calls of each telephone number in parallel according to the plurality of telephone numbers; responding the monitored incoming call to generate an incoming call answering record of a corresponding telephone number; and pushing the incoming call answering records of all the telephone numbers to the target social account. The method monitors the incoming calls of the plurality of telephone numbers bound by the target social account in parallel, and can simultaneously respond to the monitored incoming calls of the plurality of telephone numbers when the incoming calls of the plurality of telephone numbers are monitored, and push the incoming call answering records of the corresponding telephone numbers to the target account, so that the plurality of telephone numbers are answered simultaneously, and the phenomenon that the target account can only bind one telephone number in the prior art to cause missed calls when a user has a plurality of telephone numbers is avoided.
Description
Technical Field
The present application relates to the field of electronic devices, and in particular, to a method and an apparatus for processing an incoming call, an electronic device, and a storage medium.
Background
Currently, to prevent telephone nuisance and avoid missing important calls, more and more users use telephone assistants to pick up calls instead. When the telephone assistant is used, the mobile phone number of the user is bound with a personal social contact account (such as a WeChat account), and after the telephone assistant answers the incoming call of the mobile phone number, the call record is pushed to the personal social contact platform to be displayed.
However, in the actual use process, one mobile phone number is usually supported to be bound with one social account, and when multiple telephones need to be taken over, or a user has two or more telephone numbers and only one social account, the telephone assistant cannot take over all incoming calls at the same time.
Disclosure of Invention
The present application is directed to solving, at least to some extent, one of the technical problems in the related art.
Therefore, the incoming call processing method has the advantages that incoming calls of a plurality of telephone numbers bound to a target social account are monitored in parallel, when the incoming calls of the plurality of telephone numbers are monitored, the monitored incoming calls of the plurality of telephone numbers can be responded at the same time, and incoming call answering records of the corresponding telephone numbers are pushed to the target account, so that the plurality of telephone numbers are answered at the same time, and the phenomenon that the incoming calls are missed when a user has a plurality of telephone numbers due to the fact that the target account can only bind one telephone number in the prior art is avoided.
An embodiment of a first aspect of the present application provides an incoming call processing method, including:
determining a plurality of phone numbers bound by a target social account;
according to the plurality of telephone numbers, the incoming call of each telephone number is monitored in parallel;
responding the monitored incoming call to generate an incoming call answering record of a corresponding telephone number;
and pushing incoming call answering records of all the telephone numbers to the target social contact account.
As a first possible implementation manner of the embodiment of the present application, before determining the multiple phone numbers bound to the target social account, the method further includes:
receiving a number binding request sent by the target social account; wherein the number binding request carries a telephone number to be bound;
sending first verification information to the telephone number to be bound;
acquiring second checking information sent by the target social account; wherein the second check information is generated according to the first check information;
and if the first check information is matched with the second check information, binding the phone number to be bound with the target social account.
As a second possible implementation manner of the embodiment of the present application, after the comparing to determine that the first check information and the second check information match, the method further includes:
sending out prompt information; the prompt information is used for prompting the telephone number to set call forwarding, and is also used for prompting the completion of the call forwarding setting and verifying the success of the call forwarding setting.
As a third possible implementation manner of the embodiment of the application, after the obtaining of the second check-up information sent by the target social account, the method further includes:
determining that the to-be-bound phone number does not have a bound social account number.
As a fourth possible implementation manner of the embodiment of the present application, after the obtaining of the second verification information sent by the target social account, the method further includes:
and if the first verification information is not matched with the second verification information, prompting that the target social account number fails to be verified.
As a fifth possible implementation manner of the embodiment of the present application, the monitoring incoming calls of each phone number in parallel according to the plurality of phone numbers includes:
allocating a plurality of threads to monitor incoming calls of the plurality of telephone numbers in parallel; wherein one thread monitors incoming calls to one phone number.
As a sixth possible implementation manner of the embodiment of the present application, the responding to the monitored incoming call to generate an incoming call answering record of a corresponding phone number includes:
determining that at least one thread monitors an incoming call, and allocating an idle line to a corresponding telephone number so that a robot corresponding to the idle line responds;
and after the response is finished, acquiring the incoming call answering record of the corresponding telephone number from the robot.
As a seventh possible implementation manner of the embodiment of the present application, the pushing of the incoming call answer record of each phone number to the target social account includes:
generating corresponding push messages according to the incoming call answering records of all the telephone numbers; each push message corresponds to an incoming call answering record of one telephone number;
and pushing each push message to the target social account through setting a public number.
According to the incoming call processing method, the multiple telephone numbers bound to the target social contact account are determined; monitoring incoming calls of each telephone number in parallel according to the plurality of telephone numbers; responding the monitored incoming call to generate an incoming call answering record of a corresponding telephone number; and pushing the incoming call answering records of all the telephone numbers to the target social account. The method monitors the incoming calls of the plurality of telephone numbers bound by the target social account in parallel, and can simultaneously respond to the monitored incoming calls of the plurality of telephone numbers when the incoming calls of the plurality of telephone numbers are monitored, and push the incoming call answering records of the corresponding telephone numbers to the target account, so that the plurality of telephone numbers are answered simultaneously, and the phenomenon that the target account can only bind one telephone number in the prior art to cause missed calls when a user has a plurality of telephone numbers is avoided.
An embodiment of a second aspect of the present application provides another incoming call processing method, including:
acquiring incoming call answering records of all telephone numbers through the logged target social contact account; the incoming call answering records of all the telephone numbers are obtained by the server side according to a plurality of telephone numbers bound by the target social contact account number, monitoring incoming calls of all the telephone numbers in parallel and responding to the monitored incoming calls;
and prompting according to the incoming call answering records of all the telephone numbers.
As a first possible implementation manner of the embodiment of the present application, the prompting according to the incoming call answering record of each phone number includes:
aiming at the incoming call answering record of each telephone number, respectively displaying by adopting corresponding chat interfaces;
the incoming call answering record of each telephone number comprises an incoming call text and a response text; the incoming call text is obtained by carrying out voice recognition on an incoming call; the response text is generated according to the incoming call text and is used for generating a text of the reply voice.
According to the incoming call processing method, incoming call answering records of all telephone numbers are obtained through the logged target social contact account; the incoming call answering records of all the telephone numbers are obtained by the server side according to a plurality of telephone numbers bound by the target social contact account number, monitoring incoming calls of all the telephone numbers in parallel and responding to the monitored incoming calls; and prompting according to the incoming call answering records of all the telephone numbers. Therefore, after the incoming call answering records of all the telephone numbers are obtained, the incoming call answering records of all the telephone numbers are prompted, so that a user can process missed calls in time, and the use experience of the user is improved.
An embodiment of a third aspect of the present application provides an incoming call processing apparatus, including:
the determining module is used for determining a plurality of telephone numbers bound by the target social account;
the monitoring module is used for monitoring the incoming call of each telephone number in parallel according to the plurality of telephone numbers;
the generating module is used for responding to the monitored incoming call so as to generate an incoming call answering record of the corresponding telephone number;
and the pushing module is used for pushing the incoming call answering records of all the telephone numbers to the target social contact account.
The incoming call processing device of the embodiment of the application determines a plurality of telephone numbers bound to the target social contact account; monitoring incoming calls of each telephone number in parallel according to the plurality of telephone numbers; responding the monitored incoming call to generate an incoming call answering record of a corresponding telephone number; and pushing the incoming call answering records of all the telephone numbers to the target social account. The method monitors the incoming calls of the plurality of telephone numbers bound by the target social account in parallel, and can simultaneously respond to the monitored incoming calls of the plurality of telephone numbers when the incoming calls of the plurality of telephone numbers are monitored, and push the incoming call answering records of the corresponding telephone numbers to the target account, so that the plurality of telephone numbers are answered simultaneously, and the phenomenon that the target account can only bind one telephone number in the prior art to cause missed calls when a user has a plurality of telephone numbers is avoided.
An embodiment of a fourth aspect of the present application provides another incoming call processing apparatus, including:
the acquisition module is used for acquiring incoming call answering records of all telephone numbers through the logged target social contact account; the incoming call answering records of all the telephone numbers are obtained by the server side according to a plurality of telephone numbers bound by the target social contact account number, monitoring incoming calls of all the telephone numbers in parallel and responding to the monitored incoming calls;
and the prompting module is used for prompting according to the incoming call answering records of all the telephone numbers.
According to the incoming call processing device, incoming call answering records of all telephone numbers are obtained through the logged target social contact account; the incoming call answering records of all the telephone numbers are obtained by the server side according to a plurality of telephone numbers bound by the target social contact account number, monitoring incoming calls of all the telephone numbers in parallel and responding to the monitored incoming calls; and prompting according to the incoming call answering records of all the telephone numbers. Therefore, after the incoming call answering records of all the telephone numbers are obtained, the incoming call answering records of all the telephone numbers are prompted, so that a user can process missed calls in time, and the use experience of the user is improved.
An embodiment of a fifth aspect of the present application provides an electronic device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, where the processor implements the incoming call processing method according to the embodiment of the first aspect or implements the incoming call processing method according to the embodiment of the second aspect when executing the program.
A sixth aspect of the present application provides a non-transitory computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the incoming call processing method according to the first aspect, or implements the incoming call processing method according to the second aspect.
Additional aspects and advantages of the present application will be set forth in part in the description which follows and, in part, will be obvious from the description, or may be learned by practice of the present application.
Drawings
The foregoing and/or additional aspects and advantages of the present application will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
fig. 1 is a schematic flowchart of an incoming call processing method according to an embodiment of the present application;
fig. 2 is a schematic flowchart of another incoming call processing method according to an embodiment of the present application;
fig. 3 is a schematic flowchart of another incoming call processing method according to an embodiment of the present application;
fig. 4 is a schematic structural diagram of an incoming call processing device according to an embodiment of the present application;
fig. 5 is a schematic structural diagram of another incoming call processing device according to an embodiment of the present application.
Detailed Description
Reference will now be made in detail to embodiments of the present application, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to the same or similar elements or elements having the same or similar function throughout. The embodiments described below with reference to the drawings are exemplary and intended to be used for explaining the present application and should not be construed as limiting the present application.
An incoming call processing method, an incoming call processing apparatus, an electronic device, and a storage medium according to embodiments of the present application are described below with reference to the drawings.
Fig. 1 is a flowchart illustrating an incoming call processing method according to an embodiment of the present application.
As shown in fig. 1, the incoming call processing method includes the following steps:
In the embodiment of the present application, the target social account refers to a social account used for a user to log in a social platform for social interaction, for example, a wechat account, a QQ account, and the like.
In this embodiment, the target social account may be bound to multiple phone numbers, for example, one social account may be bound to 3 phone numbers.
And step 102, monitoring incoming calls of each telephone number in parallel according to the plurality of telephone numbers.
In the embodiment of the application, after a plurality of telephone numbers bound to the target social account are determined, the incoming call of each telephone number is monitored in parallel according to the plurality of telephone numbers.
As a possible implementation manner, a plurality of threads may be allocated by the monitoring module to monitor incoming calls of a plurality of phone numbers in parallel. Wherein one thread monitors incoming calls to one phone number.
For example, when it is determined that the number of the phone numbers bound to the target social account is 3, 3 threads may be allocated to monitor incoming calls of each phone number in parallel.
It should be noted that, when multiple threads monitor calls of multiple phone numbers in parallel, after at least one of the phone numbers is monitored, the monitoring of the remaining phone numbers that have not received calls is not affected.
And 103, responding to the monitored incoming call to generate an incoming call answering record of the corresponding telephone number.
In the embodiment of the application, when each telephone number is monitored in parallel, if the incoming call of the telephone number is monitored in a plurality of telephone numbers, the monitored incoming call of the telephone number is responded to generate the incoming call answering record of the corresponding telephone number.
The incoming call answering record of each telephone number comprises an incoming call text and a response text. The incoming call text is obtained by carrying out voice recognition on the incoming call; the response text is generated according to the incoming call text and is used for generating the text of the reply voice.
In the embodiment of the application, when the robot responds to the incoming call of each telephone number, the robot can obtain the incoming call text by performing voice recognition on the incoming call of the caller of each telephone number, and searches the text of the corresponding reply voice in the voice conversation library according to the incoming call text to generate the response text.
As a possible implementation manner, when a plurality of threads are allocated to monitor incoming calls of a plurality of telephone numbers in parallel, and when at least one thread is determined to monitor the incoming call, an idle line is allocated to the corresponding telephone number, so that a robot corresponding to the idle line responds, and after the response is finished, an incoming call answering record of the corresponding telephone number is obtained from the robot.
In a possible situation, when a plurality of threads monitor incoming calls of a plurality of telephone numbers in parallel, after an incoming call of one telephone number is monitored, an idle line is distributed to the telephone number, so that a robot corresponding to the idle line responds to the incoming call of the telephone number, and after the robot responds to the incoming call of the telephone number, an incoming call record is sent to the electronic equipment, so that the electronic equipment obtains the incoming call record of the corresponding telephone number from the robot.
It should be noted that the incoming call answering record is a chat record between the robot and the user who dials the phone number after the robot makes a call.
In another possible situation, when multiple threads monitor incoming calls of multiple telephone numbers in parallel, after simultaneous incoming calls of the multiple telephone numbers are monitored, idle lines are distributed to the multiple telephone numbers of the incoming calls so that multiple robots corresponding to the idle lines can respond to the incoming calls of the multiple telephone numbers, and after the multiple robots respond to the incoming calls of the multiple telephone numbers, multiple incoming call answering records are sent to the electronic equipment respectively so that the electronic equipment can acquire the incoming call answering records of the multiple telephone numbers from the multiple robots.
For example, assume that the target social account number binds to 5 phone numbers, and after monitoring incoming calls of 2 phone numbers, responds to the incoming calls of the 2 phone numbers, and generates an incoming call answering record of the corresponding phone number for each phone number.
And 104, pushing incoming call answering records of all the telephone numbers to the target social account.
In the embodiment of the application, after the monitored incoming call is responded and the incoming call answering records of the corresponding telephone numbers are generated, the incoming call answering records of all the telephone numbers are pushed to the target social contact account, so that a user can determine all missed calls by checking the incoming call answering records of all the telephone numbers displayed by the target social contact account.
As a possible implementation manner, after the monitored incoming call is responded and the incoming call answering record of the corresponding phone number is generated, the corresponding push message can be generated according to the incoming call answering record of each phone number, and then each push message is pushed to the target social contact account number by setting the public number. Each push message corresponds to the incoming call answering record of one telephone number.
It can be understood that after the incoming calls of the plurality of telephone numbers are monitored, the monitored incoming calls of the plurality of telephone numbers are responded, the incoming call answering records of the corresponding telephone numbers are generated, then the incoming call answering records of each telephone number are generated into corresponding push messages, the push messages are pushed to the target social contact account through the preset public number, and after the target social contact account receives the push messages pushed by the public number, the push messages are displayed on the display interface of the target social contact account.
As an example, after receiving each push message for setting a public number push, the target social account may display each push message in an unread information manner on a display interface of the target social account, for example, display three times that of 17: 00 incoming call. When the user clicks each push message to check each push message, the chat records between the robot and the user dialing the telephone number displayed in the text form can be checked.
According to the incoming call processing method, the multiple telephone numbers bound to the target social contact account are determined; monitoring incoming calls of each telephone number in parallel according to the plurality of telephone numbers; responding the monitored incoming call to generate an incoming call answering record of a corresponding telephone number; and pushing the incoming call answering records of all the telephone numbers to the target social account. The method monitors the incoming calls of the plurality of telephone numbers bound by the target social account in parallel, and can simultaneously respond to the monitored incoming calls of the plurality of telephone numbers when the incoming calls of the plurality of telephone numbers are monitored, and push the incoming call answering records of the corresponding telephone numbers to the target account, so that the plurality of telephone numbers are answered simultaneously, and the phenomenon that the target account can only bind one telephone number in the prior art to cause missed calls when a user has a plurality of telephone numbers is avoided.
In the embodiment of the application, before determining the plurality of telephone numbers bound to the target social account to respond to the monitored incoming call, the plurality of telephone numbers and the target account need to be bound. As a possible implementation manner, after receiving a number binding request sent by a target social account, sending first check information to a to-be-bound phone number, obtaining second check information sent by the target social account, and comparing to determine whether the first check information and the second check information are matched, so as to determine whether the to-be-bound phone number is bound with the target social account. Therefore, after the telephone number to be bound is determined to be bound with the target social account, the incoming call of the bound telephone number can be monitored. The above process is described in detail with reference to fig. 2, and fig. 2 is a schematic flow chart of another incoming call processing method according to the embodiment of the present application.
As shown in fig. 2, the incoming call processing method may include the steps of:
In the embodiment of the application, before monitoring the incoming call of the phone number, the target social account needs to be bound with the phone number. Specifically, after the electronic device responds to the login operation of the user and logs in the target social account, a phone number adding request triggered by the user is further responded to receive a number binding request sent by the target social account. Wherein the number binding request carries the telephone number to be bound.
It should be noted that when multiple phone numbers to be bound are bound, a number binding request sent by a target social account needs to be received multiple times, and each number binding request carries a current phone number to be bound.
In the embodiment of the application, after a number binding request which is sent by a target social account and carries a phone number to be bound is received, whether the phone number to be bound has the bound social account is further determined.
As a possible situation, after receiving a number binding request which is sent by a target social account and carries a phone number to be bound, a server determines that the phone number to be bound has the bound social account by querying the phone number to be bound of the target social account, and in this situation, by sending out prompt information, the prompt information is displayed on a display interface of electronic equipment to prompt a user that the phone number to be bound is bound with the social account.
As another possible situation, after receiving a number binding request carrying a phone number to be bound and sent by a target social account, a server determines that the phone number to be bound does not have a bound social account by querying the phone number to be bound of the target social account, and in this case, the phone number to be bound needs to be bound with the target social account.
The first check information may be a number, an alphabet, a word, a character, or a combination of at least two of the number, the alphabet, the word, and the character, which is not limited herein. The first check information may be 4 bits, 6 bits, etc., and is not limited herein. For example, the first check information may be 123456, 123abc, or the like.
In the embodiment of the application, after a number binding request sent by a target social account is received, first verification information is sent to a to-be-bound phone number, so that after the to-be-bound phone number receives the first verification information, the first verification information is displayed in a short message form through electronic equipment.
And the second check information is generated according to the first check information.
In the embodiment of the application, first check information is sent to the to-be-bound phone number, and after the to-be-bound phone number receives the first check information, the target social contact account sends second check information to the server in response to the check information input by the user according to the first check information received by the to-be-bound phone number, so that the server obtains the second check information sent by the target social contact account.
In the embodiment of the application, when the fact that the bound social account number does not exist in the phone number to be bound is determined, comparison is carried out to determine whether the first check information and the second check information are matched or not.
As an example, taking a target social contact account as a wechat account, after a user logs in the wechat account of the user, entering a phone number management module for setting a public number, clicking a phone number adding button by a user through a clicking operation, responding to the user operation, displaying an input box for adding the phone number by the electronic device, after the user inputs the phone number to be bound in the input box, clicking a button for acquiring verification information, and responding to the operation, sending first verification information to the phone number to be bound by the server. The user inputs the target social account according to the first verification information received by the phone number to be bound, so that the server side obtains second verification information sent by the target social account. And the second check information is check information input by a user. Further, a comparison is made to determine whether the first check information and the second check information match.
And step 205, if the first check information is matched with the second check information, binding the phone number to be bound with the target social account.
In one possible case, the comparison is made to determine that the first and second verification information match, in which case the phone number to be bound is bound to the target social account number. After the bound phone number is successfully bound with the target social contact account, the incoming call of the phone number can be monitored, the monitored incoming call is responded, so that incoming call answering records of the corresponding phone number are generated, and the incoming call answering records of all the phone numbers are pushed to the target social contact account.
And under a possible condition, after the first check information and the second check information are determined to be matched and the telephone number to be bound is successfully bound with the target social account, controlling the electronic equipment to send prompt information to remind a user of setting call forwarding for the telephone number.
In another possible case, the prompting message is also used for prompting that the call forwarding setting is finished and the call forwarding setting is verified to be successful.
Specifically, it is determined that the first verification information and the second verification information are matched, after the telephone number to be bound is successfully bound with the target social account, when the prompt information guides the user to set call forwarding for the telephone number, after the call forwarding is successfully set, further, after the prompt information prompts that the call forwarding setting is successfully verified.
As an example, after the user sets call forwarding to a telephone number according to the prompt message, the user needs to dial the telephone number, and after the recipient of the incoming call of the telephone number is determined to be a robot, the call forwarding setting is verified to be successful, in this case, the prompt message may be sent to remind the user that the call forwarding setting is successful.
In a possible case, when the first check information is compared with the second check information and the first check information is determined not to match with the second check information, the target social account number can be reminded that the verification is not passed.
For example, after the phone number to be bound receives the first verification information, when the user inputs the first verification information in the target social account, an error may be input, so that the second verification information sent by the target social account is not matched with the first verification information. In this case, the first check information may be sent to the phone number to be bound again, and after the second check information sent by the target social account is obtained, whether the first check information and the second check information are matched or not may be compared again.
According to the incoming call processing method, a number binding request sent by a target social contact account is received; the number binding request carries the telephone number to be bound; sending first verification information to the telephone number to be bound; acquiring second checking information sent by the target social account; and comparing to determine that the first check information is matched with the second check information, binding the telephone number to be bound with the target social account, comparing to determine that the first check information is not matched with the second check information, and prompting that the target social account fails in verification. Therefore, the phone number to be bound and the target social contact account are bound, so that the incoming call answering records of all phone numbers are pushed to the target social contact account after the incoming call of the phone number is monitored, and the phenomenon that the phone is missed when multiple phone numbers simultaneously call is avoided.
In order to implement the foregoing embodiments, a further incoming call processing method is provided in the embodiments of the present application, and fig. 3 is a flowchart illustrating the further incoming call processing method provided in the embodiments of the present application.
The embodiment of the present application is exemplified by configuring the incoming call processing method in the incoming call processing apparatus, and the incoming call processing apparatus can be applied to any electronic device, so that the electronic device can execute the incoming call processing function.
The electronic device may be a smart phone, a personal computer, or the like.
As shown in fig. 3, the incoming call processing method may include the following steps:
In the embodiment of the application, the electronic device responds to a login operation triggered by a user, after a target social contact account is logged in, the server side monitors incoming calls of a plurality of telephone numbers bound to the target social contact account in parallel, responds to the monitored incoming calls to obtain incoming call answering records of the telephone numbers, and then sends the incoming call answering records of the telephone numbers to the target social contact account of the electronic device, so that the target social contact account bound to the telephone numbers of the electronic device obtains the incoming call answering records of the telephone numbers.
The incoming call answering records of all the telephone numbers comprise call records between callers of all the telephone numbers and the robot.
In the embodiment of the application, after the electronic equipment acquires the incoming call answering records of all the telephone numbers through the logged target social contact account, prompting is carried out according to the incoming call answering records of all the telephone numbers.
As a possible implementation manner, after the incoming call answering records of each phone number are obtained, the incoming call answering records of each phone number are respectively displayed by adopting corresponding chat interfaces. The incoming call answering record of each telephone number comprises an incoming call text and a response text. The incoming call text is obtained by performing voice recognition on the incoming call. The response text is generated according to the incoming call text and is used for generating the text of the reply voice. It can be understood that after the incoming call answering record of each phone number is obtained, the incoming call answering record of each phone number is subjected to voice recognition to recognize the voice information of the caller of each phone number and convert the voice information into character information, so as to obtain the incoming call text. And simultaneously, acquiring a text of the reply voice generated according to the incoming call text in the incoming call record of each telephone number to obtain a response text. Furthermore, the incoming call answering records of each phone number are respectively displayed on a chat interface of the target social contact account of the electronic equipment. That is to say, the incoming call text and the response text are displayed through the chat interface, so that the user can determine the incoming call content of each telephone number according to the displayed chat records, and the phenomenon that important calls are missed is avoided.
It should be noted that, when the incoming call answer records of multiple telephone numbers are obtained, the incoming call answer records of multiple telephone numbers can be respectively displayed by using corresponding chat interfaces for the incoming call answer records of each telephone number. Therefore, the number of missed calls can be intuitively determined through the logged target social contact account, so that the incoming call of each phone number can be processed according to the incoming call answering record of each phone number.
In the embodiment of the application, when the corresponding chat interface is adopted to respectively display the incoming call answering records of each telephone number, all texts of the incoming call answering records can be displayed, and only part of texts of the incoming call answering records can be displayed. When a part of texts of the incoming call answering records are displayed on the chat interface, all texts can be displayed in response to the operation of the user. For example, after the user clicks a part of the text displayed on the chat interface, the electronic device responds to the user operation and displays all the texts of the incoming call answering records on the chat interface, so that the user can determine all the incoming call contents of the telephone number according to the displayed chat records.
In the embodiment of the application, when the incoming call answering record of each telephone number is prompted, the user can be reminded to check the incoming call answering record in a voice prompting mode. For example, "you have a missed call, please look up", etc.
According to the incoming call processing device, incoming call answering records of all telephone numbers are obtained through the logged target social contact account; the incoming call answering records of all the telephone numbers are obtained by the server side according to a plurality of telephone numbers bound by the target social contact account, monitoring incoming calls of all the telephone numbers in parallel and responding to the monitored incoming calls; and prompting according to the incoming call answering record of each telephone number. Therefore, after the incoming call answering records of all the telephone numbers are obtained, the incoming call answering records of all the telephone numbers are prompted, so that a user can process missed calls in time, and the use experience of the user is improved.
In order to implement the above embodiments, the present application further provides an incoming call processing apparatus.
Fig. 4 is a schematic structural diagram of an incoming call processing device according to an embodiment of the present application.
As shown in fig. 4, the incoming call processing apparatus 400 may include: a determination module 410, a listening module 420, a generation module 430, and a push module 440.
A determining module 410 configured to determine a plurality of phone numbers to which the target social account is bound.
The monitoring module 420 is configured to monitor an incoming call of each phone number in parallel according to a plurality of phone numbers.
The generating module 430 is configured to respond to the monitored incoming call to generate an incoming call answering record of the corresponding phone number.
The pushing module 440 is configured to push the incoming call answering record of each phone number to the target social account.
As a possible scenario, the incoming call processing apparatus 400 may further include:
the receiving module is used for receiving a number binding request sent by a target social account; wherein the number binding request carries the telephone number to be bound.
And the sending module is used for sending the first verification information to the telephone number to be bound.
The acquisition module is used for acquiring second check-up information sent by the target social account; and the second check information is generated according to the first check information.
And the binding module is used for binding the telephone number to be bound with the target social account if the first check information is matched with the second check information.
As another possible scenario, the incoming call processing apparatus 400 may further include:
the prompting module is used for sending out prompting information; the prompt information is used for prompting the telephone number to set call forwarding, and is also used for prompting the telephone number to be set with call forwarding to be completed and verifying the success of call forwarding setting.
As another possible scenario, the incoming call processing apparatus 400 may further include:
and the query module is used for determining that the to-be-bound phone number does not have the bound social account number.
As another possible scenario, the prompting module may be further configured to:
and if the first verification information is not matched with the second verification information, prompting that the target social account number fails to be verified.
As another possible scenario, the listening module may be further configured to:
allocating a plurality of threads to monitor incoming calls of a plurality of telephone numbers in parallel; wherein one thread monitors incoming calls to one phone number.
As another possible scenario, the generating module may be further configured to:
determining that at least one thread monitors an incoming call, and allocating an idle line to a corresponding telephone number so that a robot corresponding to the idle line responds; and after the response is finished, acquiring the incoming call answering record of the corresponding telephone number from the robot.
As another possible scenario, the pushing module may further be configured to:
generating corresponding push messages according to the incoming call answering records of all the telephone numbers; each push message corresponds to an incoming call answering record of one telephone number; and pushing each push message to the target social account by setting a public number.
It should be noted that the foregoing explanation on the embodiment of the incoming call processing method is also applicable to the incoming call processing apparatus of this embodiment, and is not repeated here.
The incoming call processing device of the embodiment of the application determines a plurality of telephone numbers bound to the target social contact account; monitoring incoming calls of each telephone number in parallel according to the plurality of telephone numbers; responding the monitored incoming call to generate an incoming call answering record of a corresponding telephone number; and pushing the incoming call answering records of all the telephone numbers to the target social account. The method monitors the incoming calls of the plurality of telephone numbers bound by the target social account in parallel, and can simultaneously respond to the monitored incoming calls of the plurality of telephone numbers when the incoming calls of the plurality of telephone numbers are monitored, and push the incoming call answering records of the corresponding telephone numbers to the target account, so that the plurality of telephone numbers are answered simultaneously, and the phenomenon that the target account can only bind one telephone number in the prior art to cause missed calls when a user has a plurality of telephone numbers is avoided.
In order to implement the above embodiments, the present application also provides another incoming call processing apparatus.
Fig. 5 is a schematic structural diagram of another incoming call processing device according to an embodiment of the present application.
As shown in fig. 5, the incoming call processing apparatus 500 may include: an acquisition module 510 and a prompt module 520.
An obtaining module 510, configured to obtain, through a logged target social contact account, an incoming call answering record of each phone number; the incoming call answering records of all the telephone numbers are obtained by the server side according to a plurality of telephone numbers bound by the target social contact account, monitoring incoming calls of all the telephone numbers in parallel and responding to the monitored incoming calls;
the prompting module 520 is configured to prompt according to the incoming call answering record of each phone number.
As a possible scenario, the prompting module 520 may further be configured to:
aiming at the incoming call answering record of each telephone number, respectively displaying by adopting corresponding chat interfaces; the incoming call answering record of each telephone number comprises an incoming call text and a response text; the system comprises a mobile phone, a mobile phone and a mobile phone, wherein an incoming call text is obtained by carrying out voice recognition on an incoming call; the response text is generated according to the incoming call text and is used for generating the text of the reply voice.
It should be noted that the foregoing explanation on the embodiment of the incoming call processing method is also applicable to the incoming call processing apparatus of this embodiment, and is not repeated here.
According to the incoming call processing device, incoming call answering records of all telephone numbers are obtained through the logged target social contact account; the incoming call answering records of all the telephone numbers are obtained by the server side according to a plurality of telephone numbers bound by the target social contact account number, monitoring incoming calls of all the telephone numbers in parallel and responding to the monitored incoming calls; and prompting according to the incoming call answering records of all the telephone numbers. Therefore, after the incoming call answering records of all the telephone numbers are obtained, the incoming call answering records of all the telephone numbers are prompted, so that a user can process missed calls in time, and the use experience of the user is improved.
In order to implement the foregoing embodiments, the present application further provides an electronic device, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, and when the processor executes the computer program, the electronic device implements the incoming call processing method described in the foregoing embodiments.
In order to implement the above embodiments, the present application also proposes a non-transitory computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the incoming call processing method as described in the above embodiments.
In the description herein, reference to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the application. In this specification, the schematic representations of the terms used above are not necessarily intended to refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Furthermore, various embodiments or examples and features of different embodiments or examples described in this specification can be combined and combined by one skilled in the art without contradiction.
Furthermore, the terms "first", "second" and "first" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least one such feature. In the description of the present application, "plurality" means at least two, e.g., two, three, etc., unless specifically limited otherwise.
Any process or method descriptions in flow charts or otherwise described herein may be understood as representing modules, segments, or portions of code which include one or more executable instructions for implementing steps of a custom logic function or process, and alternate implementations are included within the scope of the preferred embodiment of the present application in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those reasonably skilled in the art of the present application.
The logic and/or steps represented in the flowcharts or otherwise described herein, e.g., an ordered listing of executable instructions that can be considered to implement logical functions, can be embodied in any computer-readable medium for use by or in connection with an instruction execution system, apparatus, or device, such as a computer-based system, processor-containing system, or other system that can fetch the instructions from the instruction execution system, apparatus, or device and execute the instructions. For the purposes of this description, a "computer-readable medium" can be any means that can contain, store, communicate, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device. More specific examples (a non-exhaustive list) of the computer-readable medium would include the following: an electrical connection (electronic device) having one or more wires, a portable computer diskette (magnetic device), a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber device, and a portable compact disc read-only memory (CDROM). Additionally, the computer-readable medium could even be paper or another suitable medium upon which the program is printed, as the program can be electronically captured, via for instance optical scanning of the paper or other medium, then compiled, interpreted or otherwise processed in a suitable manner if necessary, and then stored in a computer memory.
It should be understood that portions of the present application may be implemented in hardware, software, firmware, or a combination thereof. In the above embodiments, the various steps or methods may be implemented in software or firmware stored in memory and executed by a suitable instruction execution system. If implemented in hardware, as in another embodiment, any one or combination of the following techniques, which are known in the art, may be used: a discrete logic circuit having a logic gate circuit for implementing a logic function on a data signal, an application specific integrated circuit having an appropriate combinational logic gate circuit, a Programmable Gate Array (PGA), a Field Programmable Gate Array (FPGA), or the like.
It will be understood by those skilled in the art that all or part of the steps carried by the method for implementing the above embodiments may be implemented by hardware related to instructions of a program, which may be stored in a computer readable storage medium, and when the program is executed, the program includes one or a combination of the steps of the method embodiments.
In addition, functional units in the embodiments of the present application may be integrated into one processing module, or each unit may exist alone physically, or two or more units are integrated into one module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode. The integrated module, if implemented in the form of a software functional module and sold or used as a stand-alone product, may also be stored in a computer readable storage medium.
The storage medium mentioned above may be a read-only memory, a magnetic or optical disk, etc. Although embodiments of the present application have been shown and described above, it is understood that the above embodiments are exemplary and should not be construed as limiting the present application, and that variations, modifications, substitutions and alterations may be made to the above embodiments by those of ordinary skill in the art within the scope of the present application.
Claims (10)
1. An incoming call processing method, comprising:
determining a plurality of phone numbers bound by a target social account;
according to the plurality of telephone numbers, the incoming call of each telephone number is monitored in parallel;
responding the monitored incoming call to generate an incoming call answering record of a corresponding telephone number;
and pushing incoming call answering records of all the telephone numbers to the target social contact account.
2. The incoming call processing method according to claim 1, wherein before determining the plurality of phone numbers bound to the target social account, the method further comprises:
receiving a number binding request sent by the target social account; wherein the number binding request carries a telephone number to be bound;
sending first verification information to the telephone number to be bound;
acquiring second checking information sent by the target social account; wherein the second check information is generated according to the first check information;
and if the first check information is matched with the second check information, binding the phone number to be bound with the target social account.
3. The incoming call processing method according to claim 2, wherein after the comparing to determine that the first check information and the second check information match, further comprising:
sending out prompt information; the prompt information is used for prompting the telephone number to set call forwarding, and is also used for prompting the completion of the call forwarding setting and verifying the success of the call forwarding setting.
4. The incoming call processing method according to claim 2, wherein after acquiring the second verification information sent by the target social account, the method further comprises:
determining that the to-be-bound phone number does not have a bound social account number.
5. The incoming call processing method according to claim 2, wherein after acquiring the second verification information sent by the target social account, the method further comprises:
and if the first verification information is not matched with the second verification information, prompting that the target social account number fails to be verified.
6. The incoming call processing method according to any one of claims 1 to 5, wherein the monitoring incoming calls of each phone number in parallel according to the plurality of phone numbers comprises:
allocating a plurality of threads to monitor incoming calls of the plurality of telephone numbers in parallel; wherein one thread monitors incoming calls to one phone number.
7. The incoming call processing method according to claim 6, wherein the responding to the monitored incoming call to generate the incoming call answering record of the corresponding phone number comprises:
determining that at least one thread monitors an incoming call, and allocating an idle line to a corresponding telephone number so that a robot corresponding to the idle line responds;
and after the response is finished, acquiring the incoming call answering record of the corresponding telephone number from the robot.
8. The incoming call processing method according to any one of claims 1 to 5, wherein the pushing of the incoming call answer record of each phone number to the target social account includes:
generating corresponding push messages according to the incoming call answering records of all the telephone numbers; each push message corresponds to an incoming call answering record of one telephone number;
and pushing each push message to the target social account through setting a public number.
9. An incoming call processing method, comprising:
acquiring incoming call answering records of all telephone numbers through the logged target social contact account; the incoming call answering records of all the telephone numbers are obtained by the server side according to a plurality of telephone numbers bound by the target social contact account number, monitoring incoming calls of all the telephone numbers in parallel and responding to the monitored incoming calls;
and prompting according to the incoming call answering records of all the telephone numbers.
10. The incoming call processing method according to claim 9, wherein the prompting according to the incoming call answer record of each phone number comprises:
aiming at the incoming call answering record of each telephone number, respectively displaying by adopting corresponding chat interfaces;
the incoming call answering record of each telephone number comprises an incoming call text and a response text; the incoming call text is obtained by carrying out voice recognition on an incoming call; the response text is generated according to the incoming call text and is used for generating a text of the reply voice.
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| CN201911412266.6A CN111131630A (en) | 2019-12-31 | 2019-12-31 | Incoming call processing method and device, electronic equipment and storage medium |
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