CN111127117A - Vehicle operation and use satisfaction identification processing method and device and electronic equipment - Google Patents
Vehicle operation and use satisfaction identification processing method and device and electronic equipment Download PDFInfo
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Abstract
The invention provides a method, a device and electronic equipment for recognizing and processing vehicle operation and use satisfaction, wherein the method for recognizing and processing the vehicle operation and use satisfaction comprises the following steps: acquiring positive emotion information reported by a vehicle, and determining the duration of the positive emotion corresponding to each control; acquiring negative emotion information reported by a vehicle, and determining the duration of negative emotion corresponding to each control; and after the pilot driving is finished, aiming at any one target control, determining satisfaction information of the user on the target control according to the recorded duration of the positive emotion and the duration of the negative emotion.
Description
Technical Field
The invention relates to the field of vehicle use experience evaluation, in particular to a method, a device and electronic equipment for identifying and processing vehicle control and use satisfaction.
Background
When a user uses a vehicle (for example, try-on, rental, or normal use of the vehicle), the merchant needs to know the satisfaction degree of the user with the vehicle operation experience, and then, an appropriate marketing and recommendation strategy for the vehicle and/or the user can be formulated according to the matching.
In the prior art, the satisfaction degree of the user on the operation experience is generally obtained between a merchant and the user through languages, questionnaires and the like, so that the method is limited by the subjective understanding, expression capability and memory of the user on characters, and omission and/or misunderstanding of certain preference conditions are easily caused.
Disclosure of Invention
The invention provides a vehicle operation and use satisfaction identification processing method, a vehicle operation and use satisfaction identification processing device and electronic equipment, and aims to solve the problem that certain favorite conditions are easy to be overlooked and/or misunderstood.
According to a first aspect of the present invention, there is provided a vehicle handling and usage satisfaction identification processing method, applied to a server, comprising:
acquiring positive emotion information reported by a vehicle, wherein the positive emotion information is information recorded when a user performs one-time arbitrary control on the vehicle in a controlled driving process of the vehicle and recognizes that the user generates positive emotion when the control is performed;
determining the duration of the positive emotion corresponding to each control;
acquiring negative emotion information reported by a vehicle, wherein the negative emotion information is information recorded when a user performs one-time arbitrary control on the vehicle in the trial driving process of the vehicle and recognizes that the user generates negative emotion when the control is performed;
determining the duration of the negative emotion corresponding to each control;
and after the pilot driving is finished, aiming at any one target control, determining satisfaction information of the user on the target control according to the recorded duration of the positive emotion and the duration of the negative emotion.
Optionally, determining the satisfaction information of the user for the target operation according to the duration of the recorded positive emotion and the duration of the recorded negative emotion, including:
calculating the sum of the duration of all positive emotions controlled by the target in the test driving process to obtain first sum information;
calculating the sum of the duration of all negative emotions controlled by the target in the test driving process to obtain second sum information;
and determining satisfaction information of the user on the target operation and control according to the first sum information and the second sum information.
Optionally, determining, according to the first sum information and the second sum information, satisfaction information of the user for the target operation and control includes:
calculating a net difference between the first summation information and the second summation information;
and determining the satisfaction degree information according to the difference net value.
Optionally, determining the satisfaction information according to the net difference value includes:
and determining the satisfaction information according to the interval range where the difference net value is positioned and the corresponding relation between different interval ranges and different satisfaction information.
Optionally, the positive emotion and the negative emotion are both recognized from a user image, and the user image is acquired by an image acquisition component disposed in the vehicle.
Optionally, the positive emotion and the negative emotion are identified by using a pre-trained emotion recognition model.
Optionally, the manipulation comprises at least one of:
braking, accelerating, steering, controlled hanging and wiping of a windscreen wiper, window opening and closing, and adjustment of working parameters of an air conditioner.
According to a second aspect of the present invention, there is provided a vehicle handling and usage satisfaction identification processing apparatus, applied to a server, comprising:
the system comprises a positive emotion acquisition module, a positive emotion detection module and a positive emotion detection module, wherein the positive emotion acquisition module is used for acquiring positive emotion information reported by a vehicle, and the positive emotion information is information recorded when a user performs one-time arbitrary control on the vehicle in a controlled driving process of the vehicle and identifies that the user generates positive emotion when the control is performed;
the positive emotion duration determining module is used for determining the duration of the positive emotion corresponding to each control;
the negative emotion acquisition module is used for acquiring negative emotion information reported by the vehicle, wherein the negative emotion information is information recorded when the user performs one-time arbitrary control on the vehicle in the trial driving process of the vehicle and identifies that the user generates negative emotion when the control is performed;
the negative emotion duration determining module is used for determining the duration of the negative emotion corresponding to each control;
and the satisfaction determining module is used for determining the satisfaction information of the user on the target control according to the recorded duration of the positive emotion and the duration of the negative emotion aiming at any one target control after the pilot driving is finished.
According to a third aspect of the invention, there is provided an electronic device comprising a memory and a processor,
the memory is used for storing codes;
the processor is configured to execute the codes in the memory to implement the vehicle handling and usage satisfaction identification processing method related to the first aspect and its optional aspects.
According to a fourth aspect of the present invention, there is provided a storage medium having stored thereon a program that, when executed by a processor, implements the vehicle handling and usage satisfaction identification processing method relating to the first aspect and its alternatives.
According to the vehicle control and use satisfaction identification processing method, device and electronic equipment, the satisfaction of the user on the control can be judged according to the emotion of the user identified during the control, further, the judgment result is not affected by the subjective understanding, expression capability and memory of the user on characters, and omission and misunderstanding of the preference condition are avoided or reduced.
Meanwhile, the emotion occurrence is used as a judgment basis, the duration of the positive emotion and the duration of the negative emotion are used as judgment basis, and further, the result of the emotion in the time dimension can be fully considered, for example, the longer the duration of the positive emotion is, the higher the relative satisfaction is, and the satisfaction judgment result can reflect the actual experience of the user more accurately.
In a further alternative, the duration of the positive emotion and the duration of the negative emotion can be fully considered, and the accuracy of satisfaction degree judgment is further improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without creative efforts.
FIG. 1 is a schematic flow chart of a vehicle handling and usage satisfaction identification process in accordance with an embodiment of the present invention;
FIG. 2 is a flowchart illustrating step S13 according to an embodiment of the present invention;
FIG. 3 is a flowchart illustrating step S133 according to an embodiment of the present invention;
FIG. 4 is a schematic diagram of program modules of a vehicle handling and satisfaction recognition processing device in accordance with an embodiment of the present invention;
fig. 5 is a schematic structural diagram of an electronic device in an embodiment of the invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The terms "first," "second," "third," "fourth," and the like in the description and in the claims, as well as in the drawings, if any, are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the invention described herein are capable of operation in sequences other than those illustrated or described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
The technical solution of the present invention will be described in detail below with specific examples. The following several specific embodiments may be combined with each other, and details of the same or similar concepts or processes may not be repeated in some embodiments.
The vehicle operation and use satisfaction identification processing method and device according to the embodiment can be applied to a server, and the server can be a device or a combination of devices with data storage and data processing capabilities.
Fig. 1 is a flow chart of a vehicle handling and usage satisfaction degree recognition processing method according to an embodiment of the invention.
Referring to fig. 1, a method for recognizing and processing a vehicle handling and usage satisfaction includes:
s11: acquiring positive emotion information reported by a vehicle, wherein the positive emotion information is information recorded when a user performs one-time arbitrary control on the vehicle in a controlled driving process of the vehicle and recognizes that the user generates positive emotion when the control is performed;
s12: determining the duration of the positive emotion corresponding to each control;
s13: acquiring negative emotion information reported by a vehicle, wherein the negative emotion information is information recorded when a user performs one-time arbitrary control on the vehicle in the trial driving process of the vehicle and recognizes that the user generates negative emotion when the control is performed;
s14: determining the duration of the negative emotion corresponding to each control;
s15: and after the pilot driving is finished, aiming at any one target control, determining satisfaction information of the user on the target control according to the recorded duration of the positive emotion and the duration of the negative emotion.
The process of recording the duration of the positive emotion and the duration of the negative emotion in each operation in steps S11 to S14 may be synchronously implemented in the process of driving test, and may be implemented by a server; in another embodiment, the determination may also be made according to the reported positive emotion information, negative emotion information, or control record after the test driving is finished, and may be determined by the server.
Positive emotion information, which can be understood as that a user performs an arbitrary operation on a vehicle during controlled driving of the vehicle, and the operation is performed while recognizing information recorded when the user generates a positive emotion, and specifically recording what the occurred emotion information is, and the time, place, and the like corresponding to the generation of the positive emotion; it may be generated by the vehicle and sent to the server, or the server may be generated from a manipulated record of vehicle feedback and/or images used to determine mood.
Negative emotion information, which can be understood as that a user performs an arbitrary operation on a vehicle during controlled driving of the vehicle, and the operation is performed while recognizing information recorded when the user generates a negative emotion, and which can specifically record what the emotion information occurred is, and the time, place, and the like corresponding to the generation of the negative emotion; it may be generated by the vehicle and sent to the server, or the server may be generated from a manipulated record of vehicle feedback and/or images used to determine mood.
The manipulation in the above steps may be any manipulation directed to a manipulable object on a vehicle, and in a specific implementation process, the manipulation includes at least one of:
braking, accelerating, steering, controlled hanging and wiping of a windscreen wiper, window opening and closing, and adjustment of working parameters of an air conditioner. Correspondingly, any means capable of detecting the above operations can be applied to the specific implementation process of the embodiment.
If the processes of step S11 to step S14 are performed during the test driving, the emotion of the user at that time (i.e., the positive emotion or the negative emotion) may be triggered and recognized each time the occurrence of the manipulation is detected, or the emotion of the user may be recognized all the time and called when the occurrence of the manipulation is detected; if the process from step S11 to step S14 is performed after the test driving is finished, the user image or emotion and the detected manipulation may be recorded during the test driving, and both may carry a timeline, and the user image or emotion at the corresponding time may be called up according to the time point at which the manipulation occurs, and if the user image is, the emotion may be recognized therefrom.
A positive emotion, among others, is understood to be defined as a positive, positive emotion, such as a happy, comfortable, relaxed, etc. emotion, which can be recognized as a positive emotion; in contrast, emotions opposite to positive emotions, such as anger, disappointment, discomfort, tension, and the like, can be recognized as negative emotions.
In a specific implementation process, the positive emotion and the negative emotion can be recognized from a user image, the user image can be collected by an image collecting component arranged in a vehicle, the user image can be an image collecting component connected to a vehicle-mounted terminal of the vehicle, can also be an image collecting component directly connected to other terminals of a server, and can also be an image collecting component directly connected to the server, and no matter what kind of image collecting component is, the connection mode is any, as long as the user can provide materials for emotion recognition, the description of the embodiment is not deviated.
The user image may be a static photo, or a dynamic video, a motion picture, or the like.
In a specific implementation process, the positive emotion and the negative emotion can be recognized by using a pre-trained emotion recognition model. For example, when the emotion recognition model is trained, image material labeled as positive emotion and negative emotion can be input, and the emotion recognition model can have the capability of recognizing whether the image is a positive emotion or a negative emotion. At the same time, there may also be the ability to identify non-positive, non-negative emotions.
Any manner of judging the satisfaction degree based on the duration of the positive emotion and the duration of the negative emotion does not depart from the description of step S13.
In addition, the duration of the positive emotion or the negative emotion corresponding to the control may refer to the duration of the emotion in the implementation process of the control, or may refer to: the time point of the emotion is the duration of the whole formed by the emotion generated during the operation and the emotion generated after the operation.
In one embodiment, the satisfaction may be determined by selecting only the duration of one positive emotion and the duration of one negative emotion for a target maneuver, for example, the duration of the longest positive emotion and the duration of the longest negative emotion may be selected to participate in the process of step S15.
In another embodiment, the sum of the durations during the test driving may also be selected to participate in the processing of step S15, which may be as shown in fig. 2 and 3.
FIG. 2 is a flowchart illustrating step S15 according to an embodiment of the present invention; fig. 3 is a flowchart illustrating step S153 according to an embodiment of the invention.
Referring to fig. 2, step S15 may include:
s151: calculating the sum of the duration of all positive emotions controlled by the target in the test driving process to obtain first sum information;
s152: calculating the sum of the duration of all negative emotions controlled by the target in the test driving process to obtain second sum information;
s153: and determining satisfaction information of the user on the target operation and control according to the first sum information and the second sum information.
By calculating the sum of the duration, all positive emotions and all negative emotions in the driving test process can be fully considered, so that the determined satisfaction can be considered with the positive emotions and the negative emotions, and the emotions at all times can be considered, and the satisfaction information can more accurately reflect the experience result of a user on certain operation.
In one embodiment, before steps S151 and S152, the duration of a certain target operation or a certain number of target operations may be further filtered, in one example, the longest duration and/or the shortest duration may be filtered, in another example, the duration may be further filtered by using external information, for example, if an external abnormal event (for example, a passerby or a vehicle suddenly appears, and for example, a dispute occurs in a vehicle) is detected, the duration when the abnormal event occurs may be partially deleted, so as to avoid that an event unrelated to the operation affects the satisfaction evaluation of the operation. Wherein the abnormal event can be recognized, for example, from an image outside the vehicle, an image inside the vehicle, a voice inside the vehicle, and the like.
In a specific implementation process, referring to fig. 3, step S153 may include:
s1531: calculating a net difference between the first summation information and the second summation information;
s1532: and determining the satisfaction degree information according to the difference net value.
The net difference value is understood to mean that it not only represents the value of the difference value itself, but also represents the information which is greater in the first sum information and the second sum information.
In step S1532, the net difference value itself may be used to represent the satisfaction information, or the satisfaction information may be represented in a defined form, and then: step S1532 may include: and determining the satisfaction information according to the interval range where the difference net value is positioned and the corresponding relation between different interval ranges and different satisfaction information.
The form of the satisfaction information defined therein may be, for example, a word, specifically: the method is satisfied, generally satisfied, unsatisfied and the like, and can respectively correspond to different value ranges of the net difference value, and the words of the satisfaction information can be correspondingly determined through the range of the interval in which the net difference value is positioned.
In one example, taking acceleration and braking as an example, the net difference value may be:
the net difference in mood-duration of positive mood-duration of negative mood;
for example:
wherein, through the above net difference, the conclusion obtained can be: the user is more satisfied with accelerating, unsatisfactory brake.
Therefore, because the experience is a process and is a combination of crossing satisfaction and dissatisfaction, the satisfaction can be determined only by considering both positive and negative data, and the satisfaction of the user in the process of brake experience can be more conveniently obtained by taking the difference net value as an example.
In addition, in the specific implementation process, a reference net emotion value may be introduced, and further, the above-mentioned net difference value may introduce a difference between the duration of the positive emotion and the duration of the negative emotion on the basis of the reference net emotion value, for example, the net difference value is the duration of the positive emotion-the duration of the negative emotion-the reference net emotion value;
the reference net emotion value may be, for example, a determined net emotion value of the user in a static state, which may be calculated and determined according to emotion information recognized when the user is not manipulated, and the emotion of the user in the static state is relatively stable and is a better reference value. By using the reference point, the generated numerical value can more accurately reflect the relationship between the emotion change and the control. In summary, in the method for recognizing and processing vehicle operation and use satisfaction provided by this embodiment, the emotion of the user recognized during the operation can be used as a basis to determine the satisfaction of the user on the operation, so that the determination result is not affected by the subjective understanding, expression ability and memory of the user on the characters, and omission and misunderstanding of the favorite situation are avoided or reduced.
Meanwhile, the embodiment not only takes the appearance of the emotion as a judgment basis, but also takes the duration of the positive emotion and the duration of the negative emotion as a judgment basis, and further, the result of the emotion generated in the time dimension can be fully considered, for example, the longer the duration of the positive emotion is, the higher the relative satisfaction is, which can be beneficial to enabling the satisfaction judgment result to more accurately reflect the actual experience of the user.
In a further alternative, the duration of the positive emotion and the duration of the negative emotion can be fully considered, and the accuracy of satisfaction degree judgment is further improved.
Fig. 4 is a schematic diagram of program modules of a vehicle handling and satisfaction degree recognition processing device according to an embodiment of the invention.
Referring to fig. 4, the identification processing device 200 for vehicle handling and usage satisfaction includes:
the positive emotion obtaining module 201 is used for obtaining positive emotion information reported by a vehicle, wherein the positive emotion information is information recorded when a user performs one-time arbitrary control on the vehicle in a controlled driving process of the vehicle and identifies that the user generates positive emotion when the control is performed;
the positive emotion duration determining module 202 is configured to determine duration of a positive emotion corresponding to each operation;
the negative emotion obtaining module 203 is used for obtaining negative emotion information reported by the vehicle, wherein the negative emotion information is information recorded when the user performs one-time arbitrary control on the vehicle in the trial driving process of the vehicle and identifies that the user generates negative emotion when the control is performed;
a negative emotion duration determining module 204, configured to determine duration of a negative emotion corresponding to each operation;
and the satisfaction determining module 205 is configured to determine, for any one target operation after the test driving is finished, satisfaction information of the user on the target operation according to the duration of the recorded positive emotion and the duration of the recorded negative emotion.
Optionally, the satisfaction determining module 205 is specifically configured to:
calculating the sum of the duration of all positive emotions controlled by the target in the test driving process to obtain first sum information;
calculating the sum of the duration of all negative emotions controlled by the target in the test driving process to obtain second sum information;
and determining satisfaction information of the user on the target operation and control according to the first sum information and the second sum information.
Optionally, the satisfaction determining module 205 is specifically configured to:
calculating a net difference between the first summation information and the second summation information;
and determining the satisfaction degree information according to the difference net value.
Optionally, the satisfaction determining module 205 is specifically configured to:
and determining the satisfaction information according to the interval range where the difference net value is positioned and the corresponding relation between different interval ranges and different satisfaction information.
Optionally, the positive emotion and the negative emotion are both recognized from a user image, and the user image is acquired by an image acquisition component disposed in the vehicle.
Optionally, the positive emotion and the negative emotion are identified by using a pre-trained emotion recognition model.
Optionally, the manipulation comprises at least one of:
braking, accelerating, steering, controlled hanging and wiping of a windscreen wiper, window opening and closing, and adjustment of working parameters of an air conditioner.
In summary, in the vehicle operation and satisfaction recognition processing device provided in this embodiment, the emotion of the user recognized during the operation can be used as a basis to determine the satisfaction of the user on the operation, so that the determination result is not affected by the subjective understanding, expression ability and memory of the user on the characters, and omission and misunderstanding of the favorite situation are avoided or reduced.
Meanwhile, the embodiment not only takes the appearance of the emotion as a judgment basis, but also takes the duration of the positive emotion and the duration of the negative emotion as a judgment basis, and further, the result of the emotion generated in the time dimension can be fully considered, for example, the longer the duration of the positive emotion is, the higher the relative satisfaction is, which can be beneficial to enabling the satisfaction judgment result to more accurately reflect the actual experience of the user.
In a further alternative, the duration of the positive emotion and the duration of the negative emotion can be fully considered, and the accuracy of satisfaction degree judgment is further improved.
Fig. 5 is a schematic structural diagram of an electronic device in an embodiment of the invention.
Referring to fig. 5, an electronic device 30 is provided, which includes:
a processor 31; and the number of the first and second groups,
a memory 32 for storing executable instructions of the processor;
wherein the processor 31 is configured to perform the above-mentioned method via execution of the executable instructions.
The processor 31 is capable of communicating with the memory 32 via a bus 33.
The present embodiments also provide a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the above-mentioned method.
Those of ordinary skill in the art will understand that: all or a portion of the steps of implementing the above-described method embodiments may be performed by hardware associated with program instructions. The program may be stored in a computer-readable storage medium. When executed, the program performs steps comprising the method embodiments described above; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit the same; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.
Claims (10)
1. A recognition processing method for vehicle operation and use satisfaction is applied to a server and is characterized by comprising the following steps:
acquiring positive emotion information reported by a vehicle, wherein the positive emotion information is information recorded when a user performs one-time arbitrary control on the vehicle in a controlled driving process of the vehicle and recognizes that the user generates positive emotion when the control is performed;
determining the duration of the positive emotion corresponding to each control;
acquiring negative emotion information reported by a vehicle, wherein the negative emotion information is information recorded when a user performs one-time arbitrary control on the vehicle in the trial driving process of the vehicle and recognizes that the user generates negative emotion when the control is performed;
determining the duration of the negative emotion corresponding to each control;
and after the pilot driving is finished, aiming at any one target control, determining satisfaction information of the user on the target control according to the recorded duration of the positive emotion and the duration of the negative emotion.
2. The recognition processing method of claim 1, wherein determining the satisfaction information of the user with the target manipulation according to the duration of the recorded positive emotion and the duration of the recorded negative emotion comprises:
calculating the sum of the duration of all positive emotions controlled by the target in the test driving process to obtain first sum information;
calculating the sum of the duration of all negative emotions controlled by the target in the test driving process to obtain second sum information;
and determining satisfaction information of the user on the target operation and control according to the first sum information and the second sum information.
3. The identification processing method according to claim 2, wherein determining the satisfaction information of the user for the target operation according to the first sum information and the second sum information comprises:
calculating a net difference between the first summation information and the second summation information;
and determining the satisfaction degree information according to the difference net value.
4. The recognition processing method of claim 3, wherein determining the satisfaction information based on the net difference comprises:
and determining the satisfaction information according to the interval range where the difference net value is positioned and the corresponding relation between different interval ranges and different satisfaction information.
5. The recognition processing method according to any one of claims 1 to 4, wherein the positive emotion and the negative emotion are each recognized from a user image captured by an image capturing part provided in a vehicle.
6. The recognition processing method according to any one of claims 1 to 4, wherein the positive emotion and the negative emotion are recognized using a pre-trained emotion recognition model.
7. The identification processing method according to any one of claims 1 to 4, wherein the manipulation includes at least one of:
braking, accelerating, steering, controlled hanging and wiping of a windscreen wiper, window opening and closing, and adjustment of working parameters of an air conditioner.
8. A recognition processing device for vehicle operation and use satisfaction, applied to a server, is characterized by comprising:
the system comprises a positive emotion acquisition module, a positive emotion detection module and a positive emotion detection module, wherein the positive emotion acquisition module is used for acquiring positive emotion information reported by a vehicle, and the positive emotion information is information recorded when a user performs one-time arbitrary control on the vehicle in a controlled driving process of the vehicle and identifies that the user generates positive emotion when the control is performed;
the positive emotion duration determining module is used for determining the duration of the positive emotion corresponding to each control;
the negative emotion acquisition module is used for acquiring negative emotion information reported by the vehicle, wherein the negative emotion information is information recorded when the user performs one-time arbitrary control on the vehicle in the trial driving process of the vehicle and identifies that the user generates negative emotion when the control is performed;
the negative emotion duration determining module is used for determining the duration of the negative emotion corresponding to each control;
and the satisfaction determining module is used for determining the satisfaction information of the user on the target control according to the recorded duration of the positive emotion and the duration of the negative emotion aiming at any one target control after the pilot driving is finished.
9. An electronic device, comprising a memory and a processor,
the memory is used for storing codes;
the processor is used for executing the codes in the memory to realize the vehicle operation and use satisfaction identification processing method of any one of claims 1 to 7.
10. A storage medium having a program stored thereon, wherein the program, when executed by a processor, implements the vehicle handling and usage satisfaction identification processing method of any of claims 1 to 7.
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