CN111080268A - Online and offline integrated intelligent property service management platform - Google Patents
Online and offline integrated intelligent property service management platform Download PDFInfo
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- CN111080268A CN111080268A CN201911401790.3A CN201911401790A CN111080268A CN 111080268 A CN111080268 A CN 111080268A CN 201911401790 A CN201911401790 A CN 201911401790A CN 111080268 A CN111080268 A CN 111080268A
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- 238000012423 maintenance Methods 0.000 claims abstract description 69
- 238000004891 communication Methods 0.000 claims abstract description 10
- 238000011156 evaluation Methods 0.000 claims abstract description 5
- 230000000694 effects Effects 0.000 description 4
- 238000000034 method Methods 0.000 description 4
- 230000004075 alteration Effects 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 230000007613 environmental effect Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/16—Real estate
- G06Q50/163—Property management
Abstract
The invention belongs to the field of property management, and particularly discloses an online-offline integrated intelligent property service management platform which comprises a main control server, an execution module and a management module, wherein the execution module and the management module are electrically connected with the main control server; the execution module comprises a fault maintenance application unit for collecting fault maintenance application information, an uploading result unit for uploading the fault maintenance application information to the server, a classification unit for classifying the fault maintenance application information and an execution task unit for executing a maintenance task; the management module comprises an approval result unit for approving the execution result of the execution module and a feedback unit for service evaluation of maintenance personnel; the repair application unit, the uploading result unit, the classification unit, the task execution unit and the feedback unit are all in communication connection with the master control server; the invention can timely and rapidly distribute and solve the maintenance task in the property management service platform, thereby effectively improving the service quality.
Description
Technical Field
The invention relates to the field of property management, in particular to an online and offline integrated intelligent property service management platform.
Background
The property management is an activity in which an owner manages buildings, facilities, and sites shared by all the building-sharing units and building sections, or a property service company is requested, and other managers manage the buildings, facilities, equipment, sites, and sites shared by the owner. The property management is divided into narrow sense and broad sense; the narrow-sense property management refers to the maintenance and repair activities of house buildings and equipment thereof, municipal utilities, greening, sanitation, traffic, living order, environmental appearance and other management projects which are carried out by property service enterprises entrusted by owners according to entrustment contracts; the broad property management shall include processes commonly managed by property owners and management processes entrusted to property service enterprises or other managers. At present, in the process of property management, the maintenance problem in the property management can not be timely processed, and the service quality is influenced.
Disclosure of Invention
The invention aims to provide an online-offline integrated intelligent property service management platform to solve the problems in the background technology.
In order to achieve the purpose, the invention provides the following technical scheme: an online-offline integrated intelligent property service management platform comprises a main control server, an execution module and a management module, wherein the execution module and the management module are electrically connected with the main control server;
the execution module comprises a fault maintenance application unit for collecting the fault maintenance application information of the resident, an uploading result unit for uploading the fault maintenance application information to the server, a classification unit for classifying the fault maintenance application information and an execution task unit for executing the maintenance task;
the management module comprises an approval result unit for approving the execution result of the execution module and a feedback unit for service evaluation of maintenance personnel;
and the repair application unit, the uploading result unit, the classification unit, the task execution unit and the feedback unit are all in communication connection with the master control server.
Preferably, the task execution unit comprises an acquisition position unit for acquiring the position of the resident and a task distribution unit for distributing maintenance personnel to perform maintenance; the acquiring position unit and the distributing task unit are in communication connection with the master control server.
Preferably, the feedback unit comprises a filling information unit for evaluating the maintenance service of the maintenance personnel and a rating unit for rating and classifying the service quality of the maintenance personnel; the information filling unit and the grade evaluation unit are in communication connection with the master control server.
Compared with the prior art, the invention has the beneficial effects that:
according to the invention, a resident fills in maintenance articles and a probable loss condition through a fault maintenance application unit for collecting the resident fault maintenance application information, and uploads the fault maintenance application information to a server through an uploading result unit; the maintenance articles are classified through the classification unit, and the maintenance personnel are assigned with tasks through the task execution unit; the approval result unit can approve the task result of the maintenance personnel, the feedback unit can evaluate the service of the maintenance personnel and grade the service quality of the maintenance personnel, the approval result unit is used for whiping the maintenance personnel for maintaining the maintenance personnel with ease, the service quality is improved, in addition, the maintenance articles are classified, the task is conveniently distributed according to the maintenance type which the maintenance personnel excel in, the distribution efficiency is high, and the maintenance effect is good.
Drawings
FIG. 1 is a block diagram of the present invention.
In the figure: 1. a master control server; 2. an execution module; 21. a failure maintenance application unit; 22. a result uploading unit; 23. a classification unit; 24. a task execution unit; 241. an acquisition location unit; 242. distributing task units; 3. a management module; 31. an approval result unit; 32. a feedback unit; 321. filling in an information unit; 322. a ranking unit.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In the description of the present invention, it should be noted that the terms "vertical", "upper", "lower", "horizontal", and the like indicate orientations or positional relationships based on those shown in the drawings, and are only for convenience of describing the present invention and simplifying the description, but do not indicate or imply that the referred device or element must have a specific orientation, be constructed in a specific orientation, and be operated, and thus, should not be construed as limiting the present invention.
In the description of the present invention, it should also be noted that, unless otherwise explicitly specified or limited, the terms "disposed," "mounted," "connected," and "connected" are to be construed broadly and may, for example, be fixedly connected, detachably connected, or integrally connected; can be mechanically or electrically connected; they may be connected directly or indirectly through intervening media, or they may be interconnected between two elements. The specific meanings of the above terms in the present invention can be understood by those skilled in the art according to specific situations.
Referring to fig. 1, the present invention provides a technical solution: an online-offline integrated intelligent property service management platform comprises a main control server 1, an execution module 2 and a management module 3, wherein the execution module 2 and the management module 3 are electrically connected with the main control server 1;
the execution module 2 comprises a fault maintenance application unit 21 for collecting the fault maintenance application information of the resident, an uploading result unit 22 for uploading the fault maintenance application information to the server, a classification unit 23 for classifying the fault maintenance application information and an execution task unit 24 for executing the maintenance task;
the management module 3 comprises an approval result unit 31 for approving the execution result of the execution module 2 and a feedback unit 32 for service evaluation of maintenance personnel;
the repair application unit, the upload result unit 22, the classification unit 23, the task execution unit 24 and the feedback unit 32 are all in communication connection with the main control server 1.
Further, the task performing unit 24 includes an acquiring location unit 241 for acquiring the location of the resident and a task distributing unit 242 for distributing maintenance personnel to perform maintenance; the acquiring position unit 241 and the distributing task unit 242 are both in communication connection with the master control server 1.
Further, the feedback unit 32 comprises a filling information unit 321 for evaluating the maintenance service of the maintenance personnel and a rating unit 322 for rating the service quality of the maintenance personnel; the filling information unit 321 and the ranking unit 322 are both in communication connection with the master server 1.
The working principle is as follows: in the invention, a resident fills in maintenance articles and approximate loss conditions through a fault maintenance application unit 21 for collecting the fault maintenance application information of the resident, and uploads the fault maintenance application information to a server through an uploading result unit 22; the maintenance articles are classified through the classification unit 23, and tasks are distributed to maintenance personnel through the task execution unit 24; the approval result 31 unit can approve the task result of the maintenance personnel, and the feedback unit 32 can evaluate the service of the maintenance personnel and grade the service quality of the maintenance personnel, so that the maintenance personnel can be urged to maintain with ease, and the service quality is improved; in addition, the maintenance articles are classified through the classification unit 23, so that the task distribution is performed conveniently according to the maintenance types which are good for maintenance personnel, the distribution efficiency is high, and the maintenance effect is good.
It is worth noting that: whole device realizes controlling it through total control button, because the equipment that control button matches is equipment commonly used, belongs to current mature technique, no longer gives unnecessary details its electric connection relation and specific circuit structure again.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (3)
1. An online-offline integrated intelligent property service management platform is characterized by comprising a main control server (1), an execution module (2) and a management module (3), wherein the execution module (2) and the management module (3) are electrically connected with the main control server (1);
the execution module (2) comprises a fault maintenance application unit (21) for collecting the fault maintenance application information of the resident, an uploading result unit (22) for uploading the fault maintenance application information to the server, a classification unit (23) for classifying the fault maintenance application information and an execution task unit (24) for executing the maintenance task;
the management module (3) comprises an approval result unit (31) for approving the execution result of the execution module (2) and a feedback unit (32) for service evaluation of maintenance personnel;
the repair application unit, the uploading result unit (22), the classification unit (23), the task execution unit (24) and the feedback unit (32) are all in communication connection with the master control server (1).
2. The on-line, off-line integrated intelligent property service management platform of claim 1, wherein: the task execution unit (24) comprises an acquisition position unit (241) for acquiring the position of a resident and a task distribution unit (242) for distributing maintenance personnel for maintenance; the acquisition position unit (241) and the distribution task unit (242) are in communication connection with the master control server (1).
3. The on-line, off-line integrated intelligent property service management platform of claim 1, wherein: the feedback unit (32) comprises a filling information unit (321) for evaluating the service of the service personnel and a rating unit (322) for rating the service quality of the service personnel; the filling information unit (321) and the grade unit (322) are both in communication connection with the master control server (1).
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911401790.3A CN111080268A (en) | 2019-12-31 | 2019-12-31 | Online and offline integrated intelligent property service management platform |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911401790.3A CN111080268A (en) | 2019-12-31 | 2019-12-31 | Online and offline integrated intelligent property service management platform |
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| CN111080268A true CN111080268A (en) | 2020-04-28 |
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| CN201911401790.3A Pending CN111080268A (en) | 2019-12-31 | 2019-12-31 | Online and offline integrated intelligent property service management platform |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111798231A (en) * | 2020-06-08 | 2020-10-20 | 神州智凯环保科技(北京)有限公司 | Portable mobile intelligent payment terminal |
| CN113298273A (en) * | 2021-05-25 | 2021-08-24 | 深圳市博网科技有限公司 | Smart campus management dormitory warranty maintenance system based on big data application |
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| CN109472507A (en) * | 2018-11-20 | 2019-03-15 | 北京千丁互联科技有限公司 | A kind of service for infrastructure management method and device |
| CN110414930A (en) * | 2019-07-12 | 2019-11-05 | 中航物业管理有限公司 | A kind of wisdom property platform monitoring management system and its method |
-
2019
- 2019-12-31 CN CN201911401790.3A patent/CN111080268A/en active Pending
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| JP2002149904A (en) * | 2000-11-06 | 2002-05-24 | Tokyo Gas Co Ltd | Facility management method, facility management service system, and facility management system |
| JP2002288368A (en) * | 2001-03-27 | 2002-10-04 | Ricoh Co Ltd | Maintenance task system |
| CN106920189A (en) * | 2015-12-24 | 2017-07-04 | 上海徐房房屋维急修中心 | Home repair joint disposal system and method based on internet and mobile communication |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN111798231A (en) * | 2020-06-08 | 2020-10-20 | 神州智凯环保科技(北京)有限公司 | Portable mobile intelligent payment terminal |
| CN113298273A (en) * | 2021-05-25 | 2021-08-24 | 深圳市博网科技有限公司 | Smart campus management dormitory warranty maintenance system based on big data application |
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| TA01 | Transfer of patent application right |
Effective date of registration: 20211111 Address after: 650000 8th floor, building a, Linlan International Plaza, Panlong District, Kunming, Yunnan Applicant after: KUNMING UNIONSCIENCE TECHNOLOGY CO.,LTD. Address before: 200000 a-1843, third floor, No. 421, Weiqing West Road, Jinshan District, Shanghai Applicant before: Shanghai Huizhi Integration Technology Group Co.,Ltd. |
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