CN111049727A - Message processing method, message processing apparatus, and computer-readable storage medium - Google Patents
Message processing method, message processing apparatus, and computer-readable storage medium Download PDFInfo
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Abstract
The invention provides a message processing method, a message processing device and a computer readable storage medium. The message processing method comprises the following steps: according to the to-do message, obtaining a message receiver corresponding to the to-do message in a preset message template; determining a target message template in preset message templates based on the condition of obtaining the message receiver; filtering the messages to be handled in the target message template according to the message filtering rules to generate target messages to be handled; and storing and pushing the target to-do message to the message receiver. The message processing method provided by the invention matches the to-be-handled message with the corresponding preset message template, generates the target to-be-handled message according to the message filtering rule, and pushes the target to-be-handled message to the message receiver, so that the to-be-handled task is accurately and efficiently distributed to the relevant office workers, the operation time for the office workers to search the to-be-handled task in the system is greatly saved, the operation cost of an enterprise is reduced, and the overall work efficiency of the enterprise is improved.
Description
Technical Field
The present invention relates to the field of message processing technologies, and in particular, to a message processing method, a message processing apparatus, and a computer-readable storage medium.
Background
In an enterprise, in a traditional task to be handled processing process, after a task is generated, a worker inputs a query condition by himself to obtain a task to be handled which meets the condition, and the task to be handled is filtered by himself according to the query result and then processed. The backlog of the to-be-handled affairs, missed treatment or no finding of related personnel are often caused in the affair handling process, the to-be-handled tasks cannot be accurately and efficiently distributed, and the personnel often find the tasks to be handled through a complicated process, so that the affair handling efficiency is low.
Disclosure of Invention
The present invention is directed to solving at least one of the problems of the prior art or the related art.
One object of the present invention is to provide a message processing method.
Another object of the present invention is to provide a message processing apparatus.
It is a further object of this invention to provide a computer readable storage medium.
In view of this, an aspect of the present invention provides a message processing method, including: according to the to-do message, obtaining a message receiver corresponding to the to-do message in a preset message template; determining a target message template in preset message templates based on the condition of obtaining the message receiver; filtering the messages to be handled in the target message template according to the message filtering rules to generate target messages to be handled; and storing the target to-do message and pushing the target to-do message to the message receiver.
The message processing method provided by the invention matches the to-be-handled message with the corresponding preset message template, generates the target to-be-handled message according to the message filtering rule, and pushes the target to-be-handled message to the message receiver, so that the to-be-handled task is accurately and efficiently distributed to the relevant office workers, the operation time for the office workers to search the to-be-handled task in the system is greatly saved, the operation cost of an enterprise is reduced, and the overall work efficiency of the enterprise is improved.
Specifically, the message receiver corresponding to the to-be-handled message is obtained from the preset message template through the content of the to-be-handled message, so that the clerk who can handle the to-be-handled message can be accurately positioned, and the dilemma that the clerk cannot be found and the clerk needs to input the query condition by himself to find the to-be-handled message is avoided. The target message template is determined in the preset message templates based on the obtained message receiver condition, and the transmission path of the to-do message is determined. And filtering the messages to be handled by using the message filtering rules in the target message template, generating the target messages to be handled from the messages to be handled left after filtering, and further determining the destination of the messages to be handled. The message filtering rule is a receiving condition of the to-do message preset in each preset message template, for example, the preset receiving condition of the to-do message may specify a time range in which the to-do message is generated, the to-do message generated in the time range may pass through the message filtering rule and be left, and the to-do message not generated in the time range may not be filtered by the message filtering rule. It is understood that the receiving condition of the to-do message can be self-defined according to the actual needs of the user and is not limited to the time range for generating the specified to-do message. And storing the target to-be-handled message and pushing the target to-be-handled message to the message receiver, so that the target to-be-handled message is actively and accurately transmitted to corresponding office staff.
In addition, according to the message processing method in the above technical solution provided by the present invention, the following additional technical features may also be provided:
in the technical scheme, further, a processing instruction for the target to-do message is received; and updating the state information of the target to-be-handled message according to the completion condition of the target to-be-handled message.
In the technical scheme, after receiving the processing instruction of the target to-be-handled message, the clerk can process the to-be-handled task arranged in the to-be-handled message. And updating the state message of the target to-be-handled message according to the completion condition of the to-be-handled task, so that the user can clearly master the processing condition of the to-be-handled task.
In any of the above technical solutions, further, the step of updating the status message of the target to-do message according to the completion condition of the target to-do message specifically includes: under the condition that the processing of the target to-be-handled message is finished, updating the state message of the target to-be-handled message to be finished; and removing the completed target to-do message from the to-do list.
In the technical scheme, when the processing of the target to-do message is completed, the status message of the target to-do message is updated to be completed and the to-do list is removed, which indicates that the related work corresponding to the to-do message is completed, and the execution process of the to-do message is finished. Through the timely updating of the status message, under the condition that a plurality of tasks to be handled exist, it is clear which tasks to be handled are already completed and which tasks to be handled need to be processed.
In any of the above technical solutions, further, the step of obtaining, according to the to-do message, a message recipient corresponding to the to-do message in a preset message template specifically includes: inquiring all preset message receivers in a preset message template corresponding to the to-be-handled message; message template priority ordering is carried out on the preset message templates; matching the message receivers for the messages to be handled according to the priority sequence of the message templates; wherein, any preset message template corresponds to a message template priority.
In the technical scheme, all the preset message receivers in the preset message template corresponding to the to-do message are inquired, and the preset message template corresponding to the to-do message and the range of the message receivers can be determined. The message templates are subjected to message template priority sequencing, the messages to be handled are matched with the message receivers according to the message template priority sequence, and the messages to be handled can be accurately matched with the message receivers without omission. The priority of any preset message template corresponding to one message template is the premise of sequencing the message template priority.
In any of the above technical solutions, further, the step of matching the message recipients for the to-do message according to the order of the message template priorities specifically includes: according to the sequence of the priority of the message template from high to low, taking a preset message receiver corresponding to the highest message template priority as a message receiver; based on the fact that the number of preset message receivers corresponding to the priority of the current message template is zero, the priority of the current message template is reduced by one level, and the preset message receivers corresponding to the priority of the message template after the priority of the message template is reduced by one level are used as message receivers; and based on the fact that the message template priorities corresponding to the current plurality of preset message templates are the same, taking all preset message receivers corresponding to the current same message template priorities as message receivers.
In the technical scheme, the preset message receiver corresponding to the highest message template priority is used as the message receiver according to the sequence from high to low in the message template priority sequence, so that the matched message receiver is the best clerk for the task to be handled corresponding to the message to be handled. The message receivers can be ensured to be matched in a priority-by-priority matching mode.
In any of the foregoing technical solutions, further, the step of receiving a processing instruction for the target to-do message specifically includes: acquiring a target to-do message; and filtering or sequencing the target to-do messages.
In the technical scheme, the message receiver formulates a new filtering rule for the obtained target to-be-handled message according to own will, and secondary filtering or sequencing is carried out, so that the clerks can more smoothly process the to-be-handled task.
In any of the above technical solutions, further, before obtaining, according to the to-do message, a message recipient corresponding to the to-do message in the preset message template, the method further includes: and setting a preset message receiving template based on the metadata.
In the technical scheme, the metadata comprises the type of the field, the precision of the field, the authority of the field, the data table corresponding to the field and the name of the field, and the preset message template is set through the metadata, so that the transmission process of the to-be-handled message can be conveniently realized.
In any of the above technical solutions, further, the message processing method further includes: and setting a preset message receiver and a message filtering rule in any preset message template.
In the technical solution, specifically, any one of the preset message templates corresponds to a message priority. Furthermore, any preset message template is provided with different categories, and preset message receivers corresponding to the categories are configured in any category according to the actual situation of the user. Any preset message template is also provided with a message filtering rule. Therefore, the to-do message can be matched with the optimal message receiver in the preset message template according to the message priority, and the target to-do message is generated through filtering of the filtering rule, so that the to-do message can be smoothly transmitted to the message receiver.
Another aspect of the present invention provides a message processing apparatus, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the computer program to perform the steps of the message processing method according to the above technical solution.
The message processing device provided by the invention realizes the uniform collection and prompt handling of all tasks to be handled through the execution of the memory, the processor and the computer program, so that the tasks to be handled are accurately and efficiently distributed to related office workers, the operation time for the office workers to search the tasks to be handled in the system is greatly saved, the operation cost of enterprises is reduced, and the overall work efficiency of the enterprises is improved.
A further aspect of the present invention provides a computer-readable storage medium, which stores a computer program, and when the computer program is executed by a processor, the computer program implements the message processing method according to the above technical solution.
The computer readable storage medium stores the computer program, and the computer program realizes the message processing method in the technical scheme when being executed by the processor, realizes the uniform collection and prompt handling of all tasks to be handled, accurately and efficiently distributes the tasks to be handled to related personnel, greatly saves the operation time for the personnel to find the tasks to be handled in the system, reduces the operation cost of enterprises, and improves the overall work efficiency of the enterprises.
Drawings
The above and/or additional aspects and advantages of the present invention will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
FIG. 1 is a flow diagram of a message processing method of one embodiment of the invention;
FIG. 2 is a flow diagram of a message processing method of yet another embodiment of the present invention;
FIG. 3 is a flow chart of a message processing method of yet another embodiment of the present invention;
fig. 4 is a detailed step diagram of step S102 in the flowchart of the message processing method according to the embodiment of the invention shown in fig. 1;
FIG. 5 is a flow chart of a message processing method of yet another embodiment of the present invention;
fig. 6 is a block diagram of a message processing apparatus according to an embodiment of the present invention;
FIG. 7 is a flow diagram of a message processing method in accordance with a particular embodiment of the present invention;
FIG. 8 is a flow chart of finding a message recipient in the embodiment of FIG. 7 of the present invention;
fig. 9 is a schematic diagram of a message processing method and a message processing apparatus according to still another embodiment of the present invention.
Detailed Description
In order that the above objects, features and advantages of the present invention can be more clearly understood, a more particular description of the invention will be rendered by reference to the appended drawings. It should be noted that the embodiments and features of the embodiments of the present application may be combined with each other without conflict.
In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present invention, however, the present invention may be practiced otherwise than as specifically described herein, and thus the scope of the present invention is not limited by the specific embodiments disclosed below.
Example one
Fig. 1 is a flowchart of a message processing method according to an embodiment of the present invention, and as shown in fig. 1, the message processing method includes:
step S102, according to the messages to be handled, obtaining message receivers corresponding to the messages to be handled in a preset message template;
step S104, determining a target message template in preset message templates based on the condition of obtaining the message receiver;
step S106, filtering the messages to be handled in the target message template according to the message filtering rules to generate target messages to be handled;
and step S108, storing the target to-do message and pushing the target to-do message to a message receiver.
In the embodiment, the to-be-handled message is matched with the corresponding preset message template, and the target to-be-handled message is generated and pushed to the message receiver according to the message filtering rule, so that the to-be-handled task is accurately and efficiently distributed to the relevant office workers, the operation time for the office workers to search for the to-be-handled task in the system is greatly saved, the operation cost of an enterprise is reduced, and the overall work efficiency of the enterprise is improved.
Specifically, the message receiver corresponding to the to-be-handled message is obtained from the preset message template through the content of the to-be-handled message, so that the clerk who can handle the to-be-handled message can be accurately positioned, and the dilemma that the clerk cannot be found and the clerk needs to input the query condition by himself to find the to-be-handled message is avoided. The target message template is determined in the preset message templates based on the obtained message receiver condition, and the transmission path of the to-do message is determined. And filtering the messages to be handled by using the message filtering rules in the target message template, generating the target messages to be handled from the messages to be handled left after filtering, and further determining the destination of the messages to be handled. The message filtering rule is a receiving condition of the to-do message preset in each preset message template, for example, the preset receiving condition of the to-do message may specify a time range in which the to-do message is generated, the to-do message generated in the time range may pass through the message filtering rule and be left, and the to-do message not generated in the time range may not be filtered by the message filtering rule. It is understood that the receiving condition of the to-do message can be self-defined according to the actual needs of the user and is not limited to the time range for generating the specified to-do message. And storing the target to-be-handled message and pushing the target to-be-handled message to the message receiver, so that the target to-be-handled message is actively and accurately transmitted to corresponding office staff.
Further, fig. 4 is a schematic diagram of a specific step of step S102 in the flowchart of the message processing method according to the embodiment shown in fig. 1 of the present invention, and as shown in fig. 4, step S102 specifically includes:
step S402, inquiring all preset message receivers in a preset message template corresponding to the to-do message;
step S404, message template priority ordering is carried out on the preset message template;
step S406, according to the sequence of the priority of the message template from high to low, taking a preset message receiver corresponding to the highest message template priority as a message receiver;
step S408, based on the fact that the number of the preset message receivers corresponding to the priority of the current message template is zero, reducing the priority of the current message template by one level, and taking the preset message receivers corresponding to the priority of the message template after the priority reduction by one level as message receivers;
step S410, based on the fact that the message template priorities corresponding to the current plurality of preset message templates are the same, all preset message receivers corresponding to the current same message template priorities are used as message receivers.
In this embodiment, by querying all the preset message recipients in the preset message template corresponding to the to-do message, the preset message template corresponding to the to-do message and the range of the message recipients can be determined. The messages to be handled can be accurately matched with the message receivers without omission by performing message template priority sequencing on the preset message templates and matching the message receivers for the messages to be handled according to the sequence of the message template priorities. The priority of any preset message template corresponding to one message template is the premise of sequencing the message template priority. By using the preset message receiver corresponding to the highest message template priority as the message receiver according to the sequence from high to low in the message template priority sequence, the matched message receiver can be the best clerk for the task to be handled corresponding to the message to be handled. The message receiver can be ensured to be matched in a step-by-step matching mode.
Example two
Fig. 2 is a flowchart of a message processing method according to another embodiment of the present invention, and as shown in fig. 2, the message processing method includes:
step S202, according to the to-do message, obtaining a message receiver corresponding to the to-do message in a preset message template;
step S204, based on the situation of the acquired message receiver, determining a target message template in preset message templates;
step S206, filtering the messages to be handled in the target message template according to the message filtering rules to generate target messages to be handled;
step S208, storing the target to-be-handled message and pushing the target to-be-handled message to a message receiver;
step S210, receiving a processing instruction of the target to-do message;
step S212, updating the status message of the target to-do message according to the completion condition of the target to-do message.
In the embodiment, the message receiver corresponding to the to-be-handled message is acquired from the preset message template according to the content of the to-be-handled message, so that the clerk who can process the to-be-handled message can be accurately positioned, and the dilemma that the clerk cannot find the to-be-handled message and needs to input the query condition by himself to find the to-be-handled message is avoided. The target message template is determined in the preset message templates based on the obtained message receiver condition, and the transmission path of the to-do message is determined. And filtering the messages to be handled by using the message filtering rules in the target message template, generating the target messages to be handled from the messages to be handled left after filtering, and further determining the destination of the messages to be handled. The message filtering rule is a receiving condition of the to-do message preset in each preset message template, for example, the preset receiving condition of the to-do message may specify a time range in which the to-do message is generated, the to-do message generated in the time range may pass through the message filtering rule and be left, and the to-do message not generated in the time range may not be filtered by the message filtering rule. It is understood that the receiving condition of the to-do message can be self-defined according to the actual needs of the user and is not limited to the time range for generating the specified to-do message. And storing the target to-be-handled message and pushing the target to-be-handled message to the message receiver, so that the target to-be-handled message is actively and accurately transmitted to corresponding office staff. After receiving the processing instruction of the target to-be-handled message, the clerk can process the to-be-handled task arranged in the to-be-handled message. And updating the state message of the target to-be-handled message according to the completion condition of the to-be-handled task, so that the user can clearly master the processing condition of the to-be-handled task.
EXAMPLE III
Fig. 3 is a flowchart of a message processing method according to another embodiment of the present invention, and as shown in fig. 3, the message processing method includes:
step S302, according to the messages to be handled, obtaining message receivers corresponding to the messages to be handled in a preset message template;
step S304, determining a target message template in preset message templates based on the condition of obtaining the message receiver;
step S306, filtering the messages to be handled in the target message template according to the message filtering rules to generate target messages to be handled;
step S308, storing the target to-do message and pushing the target to-do message to a message receiver;
step S310, receiving a processing instruction of the target to-do message;
step S312, under the condition that the processing of the target to-do message is finished, updating the state message of the target to-do message to be finished;
in step S314, the target to-do message is removed from the to-do list.
In the embodiment, the message receiver corresponding to the to-be-handled message is acquired from the preset message template according to the content of the to-be-handled message, so that the clerk who can process the to-be-handled message can be accurately positioned, and the dilemma that the clerk cannot find the to-be-handled message and needs to input the query condition by himself to find the to-be-handled message is avoided. The target message template is determined in the preset message templates based on the obtained message receiver condition, and the transmission path of the to-do message is determined. And filtering the messages to be handled by using the message filtering rules in the target message template, generating the target messages to be handled from the messages to be handled left after filtering, and further determining the destination of the messages to be handled. The message filtering rule is a receiving condition of the to-do message preset in each preset message template, for example, the preset receiving condition of the to-do message may specify a time range in which the to-do message is generated, the to-do message generated in the time range may pass through the message filtering rule and be left, and the to-do message not generated in the time range may not be filtered by the message filtering rule. It is understood that the receiving condition of the to-do message can be self-defined according to the actual needs of the user and is not limited to the time range for generating the specified to-do message. And storing the target to-be-handled message and pushing the target to-be-handled message to the message receiver, so that the target to-be-handled message is actively and accurately transmitted to corresponding office staff. After receiving the processing instruction of the target to-be-handled message, the clerk can process the to-be-handled task arranged in the to-be-handled message. By updating the state message of the target to-be-handled message to be completed and removing the to-be-handled list under the condition that the target to-be-handled message is processed, the fact that the relevant work corresponding to the to-be-handled message is completed is indicated, the execution process of the to-be-handled message is finished, the current work state can be confirmed by clerks, and the processing condition of the to-be-handled task can be clearly known by a user.
Example four
Fig. 5 is a flowchart of a message processing method according to another embodiment of the present invention, and as shown in fig. 5, the message processing method includes:
step S502, setting a preset message receiving template based on metadata;
step S504, according to the to-do message, obtaining a message receiver corresponding to the to-do message in a preset message template;
step S506, determining a target message template in preset message templates based on the condition of the obtained message receiver;
step S508, filtering the messages to be handled in the target message template according to the message filtering rule to generate target messages to be handled;
step S510, storing the target to-do message and pushing the target to-do message to a message receiver;
step S512, obtaining a target to-do message;
step S514, filtering or sequencing the target to-do messages;
step S516, under the condition that the processing of the target to-do message is finished, updating the state message of the target to-do message to be finished;
in step S518, the completed target to-do message is removed from the to-do list.
In this embodiment, since the metadata includes the type of the field, the precision of the field, the authority of the field, the data table corresponding to the field, and the name of the field, the preset message template is set by the metadata, so that the delivery process of the to-do message can be conveniently implemented. The message receiver corresponding to the to-be-handled message is obtained from the preset message template through the content of the to-be-handled message, so that the clerk who can handle the to-be-handled message can be accurately positioned, and the dilemma that the clerk cannot be found and the clerk needs to input the query condition by himself to find the to-be-handled message is avoided. The target message template is determined in the preset message templates based on the obtained message receiver condition, and the transmission path of the to-do message is determined. And filtering the messages to be handled by using the message filtering rules in the target message template, generating the target messages to be handled from the messages to be handled left after filtering, and further determining the destination of the messages to be handled. The message filtering rule is a receiving condition of the to-do message preset in each preset message template, for example, the preset receiving condition of the to-do message may specify a time range in which the to-do message is generated, the to-do message generated in the time range may pass through the message filtering rule and be left, and the to-do message not generated in the time range may not be filtered by the message filtering rule. It is understood that the receiving condition of the to-do message can be self-defined according to the actual needs of the user and is not limited to the time range for generating the specified to-do message. And storing the target to-be-handled message and pushing the target to-be-handled message to the message receiver, so that the target to-be-handled message is actively and accurately transmitted to corresponding office staff. After receiving the processing instruction of the target to-be-handled message, the clerks can make a new filtering rule for the obtained target to-be-handled message according to own wishes, and perform secondary filtering or sequencing, so that the clerks can more smoothly process the to-be-handled tasks. By updating the state message of the target to-be-handled message to be completed and removing the to-be-handled list under the condition that the target to-be-handled message is processed, the fact that the relevant work corresponding to the to-be-handled message is completed is indicated, the execution process of the to-be-handled message is finished, the current work state can be confirmed by clerks, and the processing condition of the to-be-handled task can be clearly known by a user.
EXAMPLE five
Fig. 6 is a block diagram of a message processing apparatus 600 according to an embodiment of the present invention, and as shown in fig. 6, the message processing apparatus 600 includes a memory 602 and a processor 604.
In this embodiment, the processor 604 may execute the steps of the message processing method in any of the above embodiments according to the program stored in the memory 602, so that all the advantages of the message processing method are provided, and thus, no description is provided herein.
EXAMPLE six
Yet another embodiment of the present invention provides a computer-readable storage medium, on which a computer program is stored, wherein the computer program can implement the message processing method in any of the above embodiments, and therefore, all the advantages of the message processing method in the above embodiments are provided, which is not stated herein.
In a specific embodiment, the invention provides an efficient processing device based on message backlogs. The device is mainly divided into three parts: the service message configuration device is used for configuring a message receiving template, a message receiver and a message filtering rule based on the metadata; the message persistence device is used for adding or deleting the message pushed to the user; and the user-defined expansion device is used for filtering and sequencing the messages acquired by the user. The metadata is the basis of all business operations and is data for describing data, and the metadata model contains the type of the field (reference type, numerical type or character type, etc.), the precision of the field, the authority of the field, a data table corresponding to the field, the name of the field, and the like.
In a specific embodiment, as shown in fig. 7, in the message processing method, after a message is generated, the message first enters a message pushing device, the message pushing device searches for a message receiver and a message pushing template, filters the message based on a custom rule pre-designed by metadata, stores the filtered message in a message storage device, and finally transmits the message to an employee to remind the employee to process a task to be handled.
Specifically, the message receiving template and the corresponding message priority are preset in the message pushing device, for example, any message receiving template may correspond to one of the levels 0 to 9 in the message priority. And different categories are set in the template, configuring the person who may become the recipient into each category. Each message reception template is provided with its own message filtering rules.
Further, as shown in fig. 8, the specific steps of searching for the message recipient in the specific embodiment shown in fig. 7 are as follows: inquiring all personnel in the message configuration corresponding to the message; sorting according to message template priority; and finding out the person corresponding to the highest message template priority as a message receiver. In the searching process, if the receiver configuration corresponding to the current priority can not find the personnel, the first priority is reduced for searching until the final message receiver is found. And if all the message priorities are the same, all the persons corresponding to the same priorities are taken as final message receivers.
In a specific embodiment, as shown in fig. 9, the message processing device includes a person finding device, a person finding template device, a filtering device, and a message persistence device. After the message is generated, firstly searching a service receiver with higher priority of service message configuration through a person finding device, searching a message template of the service message configuration in the person finding template device after the message is found, filtering message data according to rules corresponding to the service configuration receiver after the template is matched, storing the filtered message in a message persistence device, actively pulling the message in the message persistence device after a salesman logs in a system, carrying out secondary filtering, carrying out message state change after the task to be handled corresponding to the message is processed, and finishing the processing process.
The message processing method and the message processing device provided by the invention reduce manual operation of a salesman, avoid inaccurate positioning of the to-be-handled affairs caused by manual operation, intelligently prompt the to-be-handled task by the system after the salesman logs in the system, avoid the dilemma that the to-be-handled affairs are found by inputting query conditions into the system by the operator, improve the overall operation efficiency through flow driving and realize the purpose of enterprise digital intelligent service.
In the description of the present invention, the term "plurality" means two or more unless explicitly defined otherwise; the terms "upper", "lower", and the like, indicate orientations or positional relationships that are based on the orientations or positional relationships shown in the drawings, are only for convenience in describing the present invention and simplifying the description, and do not indicate or imply that the referenced devices or elements must have a particular orientation, be constructed and operated in a particular orientation, and thus should not be construed as limiting the present invention; the terms "connected," "mounted," "secured," and the like are to be construed broadly and include, for example, fixed connections, removable connections, or integral connections; may be directly connected or indirectly connected through an intermediate. The specific meanings of the above terms in the present invention can be understood by those skilled in the art according to specific situations.
In the description herein, the description of the terms "one embodiment," "some embodiments," "specific embodiments," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
The above is only a preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes will occur to those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. A message processing method, comprising:
according to the to-do message, obtaining a message receiver corresponding to the to-do message in a preset message template;
determining a target message template in the preset message templates based on the condition of obtaining the message receiver;
filtering the messages to be handled in the target message template according to a message filtering rule to generate target messages to be handled;
and storing the target to-do message and pushing the target to-do message to the message receiver.
2. The message processing method according to claim 1, further comprising:
receiving a processing instruction of the target to-do message;
and updating the state message of the target to-do message according to the completion condition of the target to-do message.
3. The message processing method according to claim 2, wherein the step of updating the status message of the target to-do message according to the completion condition of the target to-do message specifically comprises:
under the condition that the target to-do message is processed, updating the state message of the target to-do message to be completed;
and removing the completed target to-do message from a message to-do list.
4. The message processing method according to claim 1, wherein the step of obtaining, according to the to-do message, a message recipient corresponding to the to-do message in a preset message template specifically includes:
inquiring all preset message receivers in the preset message template corresponding to the to-do message;
carrying out message template priority sequencing on the preset message templates;
matching the message to be handled with the message receiver according to the priority sequence of the message template;
wherein any one of the preset message templates corresponds to one of the message template priorities.
5. The message processing method according to claim 4, wherein the step of matching the message recipient for the to-do message according to the order of the message template priorities specifically comprises:
according to the sequence of the message template priorities from high to low, taking a preset message receiver corresponding to the highest message template priority as the message receiver;
based on the fact that the number of the preset message receivers corresponding to the priority of the current message template is zero, reducing the priority of the current message template by one level, and taking the preset message receivers corresponding to the message template priority after the priority is reduced by one level as the message receivers;
and based on the fact that the message template priorities corresponding to a plurality of current preset message templates are the same, taking all the preset message receivers corresponding to the same message template priorities as the message receivers.
6. The message processing method according to claim 2, wherein the step of receiving the processing instruction for the target to-do message specifically includes:
acquiring the target to-do message;
and filtering or sequencing the target to-do message.
7. The message processing method according to any one of claims 1 to 6, wherein before the obtaining, according to the to-do message, the message recipient corresponding to the to-do message in a preset message template, the method further includes:
and setting the preset message template based on the metadata.
8. The message processing method according to any one of claims 1 to 6, further comprising:
and setting the preset message receiver and the message filtering rule in any preset message template.
9. Message processing apparatus comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the processor executes the computer program to perform the steps of the message processing method according to any of claims 1 to 8.
10. A computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out a message processing method according to any one of claims 1 to 8.
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Application publication date: 20200421 |