CN111047258A - Logistics information processing method and device - Google Patents
Logistics information processing method and device Download PDFInfo
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- CN111047258A CN111047258A CN201911254092.5A CN201911254092A CN111047258A CN 111047258 A CN111047258 A CN 111047258A CN 201911254092 A CN201911254092 A CN 201911254092A CN 111047258 A CN111047258 A CN 111047258A
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Abstract
The invention discloses a logistics information processing method and a logistics information processing device, wherein the method comprises the steps of obtaining first express information of a first express of a goods taking user, wherein the first express information at least comprises express receiving-point information and addressee information; inquiring whether a second express matched with the recipient information exists at an express receiving point corresponding to the express receiving point information or not based on the first express information; and outputting corresponding prompt information based on the query result. According to the express delivery system and the express delivery method, when the goods taking user takes the express delivery at the express delivery receiving point, whether other unretracted express deliveries of the goods taking user exist at the express delivery receiving point can be reminded, the situation that other unretracted express deliveries of the goods taking user are omitted is avoided, the loss of the goods taking user and the express delivery point in manpower, material resources and time is reduced, and the user experience is improved.
Description
Technical Field
The invention relates to the technical field of logistics management, in particular to a logistics information processing method and device.
Background
In an e-commerce transaction platform, a common mode is that a buyer user selects and purchases a desired commodity in an online browsing manner, and then a seller selects a logistics service provider in a cooperative relationship with the seller, and delivers the corresponding commodity to a delivery address or an express delivery collection point designated by the buyer user.
When goods are delivered to an express delivery pick-up point, in order to facilitate a buyer to know the delivery condition of the goods and take the goods away in time, a platform or a logistics service provider usually sends corresponding prompt information such as a short message to a mobile terminal corresponding to a telephone number of a receiver reserved by the buyer user, wherein the prompt information comprises a goods taking code, and when the buyer user takes the goods at the express delivery pick-up point, the buyer user can take the goods away only by providing the goods taking code.
However, since many buyer users usually do not have time to take the express delivery away in time, the express delivery is piled up, when the buyer users have time to go to the express delivery receiving point to receive the goods, it is possible that one buyer user has a plurality of express deliveries at the same express delivery receiving point and is not picked up, the buyer user needs to provide a goods picking-up code of each goods to take the goods away, and since the buyer user is not aware of the missing situation, after one express delivery is taken away, it is found home to have other express deliveries not yet picked up at the same express delivery receiving point, and the buyer user needs to go to the express delivery receiving point again to pick up, which causes the loss of manpower, material resources and time of the user and the express delivery receiving point, and brings unnecessary trouble to the buyer user, resulting in poor user experience.
Disclosure of Invention
The invention aims to at least solve one of the technical problems in the prior art, and particularly provides a logistics information processing method and a logistics information processing device which can remind whether other unretracted express items of a goods-taking user exist in an express delivery point when the goods-taking user takes the express items at the express delivery point, avoid the omission of other unretracted express items of the goods-taking user, reduce the loss of manpower, material resources and time of the goods-taking user and the express delivery point, improve the user experience, and effectively solve the problems that the goods-taking user cannot be automatically reminded that other express items of the goods-taking user are not taken when the goods-taking user takes the goods at the express delivery point in the prior art.
In order to achieve the above object of the present invention, according to one aspect of the present invention, there is provided a logistics information processing method, the method comprising the steps of:
the method comprises the steps of obtaining first express information of a first express of a goods taking user, wherein the first express information at least comprises express receiving-order information and addressee information;
inquiring whether a second express matched with the recipient information exists at an express receiving point corresponding to the express receiving point information or not based on the first express information;
and outputting corresponding prompt information based on the query result.
Preferably, the outputting the corresponding prompt information based on the query result includes:
and if the query result shows that the express delivery receiving point also has a second express delivery matched with the addressee information and is not extracted, outputting second express delivery information which comprises the number of the second express deliveries which are not extracted and the number of each second express delivery which is not extracted, wherein the second express delivery information at least comprises the extraction code of the corresponding second express delivery.
Preferably, the outputting the corresponding prompt information based on the query result further includes:
and if the query result shows that the second express which is not matched with the recipient information at the express receiving point is not extracted, outputting an alarm prompt, wherein the alarm prompt comprises voice prompt information and/or text prompt information.
Preferably, the recipient information comprises a recipient name, a telephone number and/or a recipient address.
Preferably, the inquiring whether there is a second express matching with the recipient information at the express delivery:
and searching whether the express delivery point corresponding to the express delivery pick-up point information has a second express delivery which is matched with the addressee name, the telephone and/or the addressee address and is not extracted in a database.
In order to achieve the above object of the present invention, according to two aspects of the present invention, there is provided a logistics information processing apparatus, the apparatus comprising:
first express delivery information acquisition module: the system comprises a first express delivery system and a second express delivery system, wherein the first express delivery system is used for acquiring first express delivery information of a goods taking user, and the first express delivery information at least comprises express delivery receiving point information and addressee information;
second express delivery inquiry module: the express delivery system is used for inquiring whether a second express delivery matched with the recipient information exists in an express delivery receiving point corresponding to the express delivery receiving point information or not based on the first express delivery information;
a prompt information output module: and the system is used for outputting corresponding prompt information based on the query result.
Preferably, the prompt information output module is specifically configured to:
and if the query result shows that the express delivery receiving point also has a second express delivery matched with the addressee information and is not extracted, outputting second express delivery information which comprises the number of the second express deliveries which are not extracted and the number of each second express delivery which is not extracted, wherein the second express delivery information at least comprises the extraction code of the corresponding second express delivery.
Preferably, the prompt information output module is further specifically configured to:
and if the query result shows that the second express which is not matched with the recipient information at the express receiving point is not extracted, outputting an alarm prompt, wherein the alarm prompt comprises voice prompt information and/or text prompt information.
Preferably, the recipient information comprises a recipient name, a telephone number and/or a recipient address.
Preferably, the second express delivery query module is specifically configured to:
and searching whether the express delivery point corresponding to the express delivery pick-up point information has a second express delivery which is matched with the addressee name, the telephone and/or the addressee address and is not extracted in a database.
According to the scheme, the invention provides a logistics information processing method and a logistics information processing device, the method comprises the steps of obtaining first express information of a first express of a goods-taking user, wherein the first express information at least comprises express delivery receiving-on-behalf information and recipient information; inquiring whether a second express matched with the recipient information exists at an express receiving point corresponding to the express receiving point information or not based on the first express information; and outputting corresponding prompt information based on the query result. The method and the system can remind the delivery user whether other unretracted deliveries of the delivery user exist at the delivery point when the delivery user extracts the deliveries at the delivery point, avoid the situation that other unretracted deliveries of the delivery user are missed, reduce the loss of the delivery user and the delivery point on manpower, material resources and time, improve the user experience, and effectively solve the problems that the delivery user cannot be automatically reminded when the delivery user takes the deliveries at the delivery point and other deliveries of the delivery user are not extracted in the prior art.
Additional aspects and advantages of the invention will be set forth in part in the description which follows and, in part, will be obvious from the description, or may be learned by practice of the invention.
Drawings
The above and/or additional aspects and advantages of the present invention will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
FIG. 1 is a schematic flow chart of a method for processing logistics information in a preferred embodiment of the present invention;
fig. 2 is a schematic structural diagram of a logistics information processing apparatus according to a preferred embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
It will be understood by those skilled in the art that, unless otherwise defined, all terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. It will be further understood that terms, such as those defined in commonly used dictionaries, should be interpreted as having a meaning that is consistent with their meaning in the context of the prior art and will not be interpreted in an idealized or overly formal sense unless expressly so defined herein.
In the description of the present invention, it is to be understood that the terms "longitudinal", "lateral", "upper", "lower", "front", "rear", "left", "right", "vertical", "horizontal", "top", "bottom", "inner", "outer", and the like, indicate orientations or positional relationships based on those shown in the drawings, and are used merely for convenience of description and for simplicity of description, and do not indicate or imply that the referenced devices or elements must have a particular orientation, be constructed in a particular orientation, and be operated, and thus, are not to be construed as limiting the present invention.
In the description of the present invention, unless otherwise specified and limited, it is to be noted that the terms "mounted," "connected," and "connected" are to be interpreted broadly, and may be, for example, a mechanical connection or an electrical connection, a communication between two elements, a direct connection, or an indirect connection via an intermediate medium, and specific meanings of the terms may be understood by those skilled in the art according to specific situations.
In order to improve the express delivery distribution efficiency, densely populated residence places such as communities and colleges are generally provided with express delivery collection points, and an express delivery company usually only places the express delivery at the express delivery collection points, and then the addressees go to the express delivery points to extract the express delivery when the addressees are convenient. When the express is delivered to the express delivery pick-up point, in order to facilitate the buyer to know the delivery condition of the goods and take the goods away in time, the merchant platform or the logistics service provider usually sends corresponding prompt information such as short messages to the mobile terminal corresponding to the telephone number of the receiver reserved by the buyer user, the prompt information comprises a goods taking code, and when the buyer user takes the goods at the express delivery pick-up point, the buyer user can take the goods away only by providing the goods taking code. Because many buyer users do not usually have the time in time to take away the express delivery, will cause the piling up of express delivery, wait until buyer user time go to the express delivery and collect the goods in the place of collection, probably when a buyer user has a plurality of express deliveries to collect in the same express delivery and collect in the place of collection when not taking, buyer user need provide each goods get the goods sign indicating number and just can take away the goods, and because buyer user is careless, the condition of omitting appears easily, after an express delivery is taken away, find home again that other express deliveries have not yet been taken out in same express delivery and collect in the place of collection, again go to the express delivery and collect in the place of collection and take, cause user and express delivery and collect in some manpower and materials and loss on the time, and bring unnecessary trouble for buyer user. In order to solve the above problems, the present invention provides the following embodiments.
According to an aspect of the present invention, the present invention provides a logistics information processing method, as shown in fig. 1, the method may include the steps of:
s101, first express information of a first express of a goods taking user is obtained, wherein the first express information at least comprises express receiving-place information and addressee information;
in order to automatically remind a user or a user with an express delivery. When a goods taking user takes a first express at an express receiving point, the express receiving point usually scans a bar code or a two-dimensional code on the first express through a handheld terminal, so that a logistics service provider or an online shopping merchant platform can update corresponding logistics nodes conveniently. The bar code or the two-dimensional code on the first express is scanned through the handheld terminal, the ERP system of the logistics service provider obtains first express information related to the first express of the user, and the first express information comprises express delivery pick-up point information and addressee information and can also comprise logistics node information of the express and the like. The express delivery point information is information of the express delivery point that receives the express delivery, for example, number information or address information of the express delivery point. In this embodiment, the recipient information may include a recipient name, a telephone number, or a recipient address, or any combination of the three. The first express is specifically a first express which is taken by a goods taking user to an express receiving point and extracted through verification information such as a goods taking code.
S102, inquiring whether a second express matched with the recipient information is not extracted at an express receiving point corresponding to the express receiving point information based on the first express information;
after first express information of a first express of a goods-taking user containing information such as express delivery receipt point information and recipient information is acquired, whether a second express matched with the recipient information is not extracted at an express delivery receipt point corresponding to the express delivery receipt point information or not needs to be inquired according to the first express information, and a corresponding inquiry result is obtained according to the inquiry. Specifically, in this embodiment, the second express query may be performed by searching, in the database, whether the express point corresponding to the express pickup point information has a second express matching the addressee name, telephone number, and/or addressee address and not extracted. The second express is specifically other express which is not extracted by the pickup user at the express delivery pickup point and belongs to the pickup user, besides the first express extracted by the pickup user at the express delivery pickup point. The second express delivery can be one express delivery or a plurality of express deliveries.
And S103, outputting corresponding prompt information based on the query result.
And after the query is finished, outputting prompt information corresponding to the query result according to the query result, and automatically prompting whether the express delivery of the user is not extracted at the express delivery point or not by the user or the express delivery point through the prompt information.
Specifically, in this embodiment, if the query result indicates that the express delivery receiving site has a second express matching with the recipient information and is not extracted, the number of the second express not extracted and second express information of each second express not extracted are output, where the second express information at least includes an extraction code of the corresponding second express, so that the pickup user can simultaneously extract other express not extracted; and if the query result represents that the second express which is not matched with the recipient information at the express delivery receiving point is not extracted, outputting an alarm prompt, wherein the alarm prompt comprises voice prompt information and/or character prompt information, and prompting the goods taking user or the express delivery receiving point at the express delivery receiving point that other unretracted express of the goods taking user does not exist through the alarm prompt.
According to the scheme, the embodiment provides a logistics information processing method, which includes the steps that first express information of a first express of a goods taking user is obtained, wherein the first express information at least comprises express delivery receiving point information and addressee information; inquiring whether a second express matched with the recipient information is not extracted at an express receiving point corresponding to the express receiving point information based on the first express information; based on the query result, corresponding prompt information is output, the express delivery system can remind the delivery user whether other unretracted express deliveries of the delivery user exist at the delivery point when the delivery user extracts the express delivery at the delivery point, avoids the situation that other unretracted express deliveries of the delivery user are omitted, reduces the loss of the delivery user and the delivery point in manpower, material resources and time, improves user experience, and effectively solves the problems that the delivery user cannot be automatically reminded when the delivery user takes the delivery at the delivery point and other express deliveries of the delivery user are not extracted in the prior art
According to two aspects of the present invention, the present invention provides a logistics information processing apparatus, as shown in fig. 2, the apparatus may include:
first express delivery information acquisition module 201: the system comprises a first express delivery system and a second express delivery system, wherein the first express delivery system is used for acquiring first express delivery information of a goods taking user, and the first express delivery information at least comprises express delivery receiving-point information and addressee information;
in order to automatically remind a user or a user with an express delivery. When a goods taking user takes a first express at an express receiving point, the express receiving point usually scans a bar code or a two-dimensional code on the first express through a handheld terminal, so that a logistics service provider or an online shopping merchant platform can update corresponding logistics nodes conveniently. The bar code or the two-dimensional code on the first express is scanned through the handheld terminal, the ERP system of the logistics service provider obtains first express information related to the first express of the user, and the first express information comprises express delivery pick-up point information and addressee information and can also comprise logistics node information of the express and the like. The express delivery point information is information of the express delivery point that receives the express delivery, for example, number information or address information of the express delivery point. In this embodiment, the recipient information may include a recipient name, a telephone number, or a recipient address, or any combination of the three. The first express is specifically a first express which is taken by a goods taking user to an express receiving point and extracted through verification information such as a goods taking code.
Second courier query module 202: the express delivery system is used for inquiring whether a second express which is matched with the recipient information is not extracted at an express delivery receiving point corresponding to the express delivery receiving point information based on the first express delivery information;
after first express information of a first express of a goods-taking user containing information such as express delivery receipt point information and recipient information is acquired, whether a second express matched with the recipient information is not extracted at an express delivery receipt point corresponding to the express delivery receipt point information or not needs to be inquired according to the first express information, and a corresponding inquiry result is obtained according to the inquiry. Specifically, in this embodiment, the second express query may be performed by searching, in the database, whether the express point corresponding to the express pickup point information has a second express matching the addressee name, telephone number, and/or addressee address and not extracted. The second express is specifically other express which is not extracted by the pickup user at the express delivery pickup point and belongs to the pickup user, besides the first express extracted by the pickup user at the express delivery pickup point. The second express delivery can be one express delivery or a plurality of express deliveries.
The prompt information output module 203: and the system is used for outputting corresponding prompt information based on the query result.
And after the query is finished, outputting prompt information corresponding to the query result according to the query result, and automatically prompting whether the express delivery of the user is not extracted at the express delivery point or not by the user or the express delivery point through the prompt information.
Specifically, in this embodiment, if the query result indicates that the express delivery proxy receiving point has not extracted the second express delivery matching with the recipient information, the second express delivery information including the number of the second express deliveries that have not been extracted and the second express delivery information of each second express delivery that has not been extracted is output, where the second express delivery information at least includes the extraction code of the corresponding second express delivery; and if the query result represents that the second express which is not matched with the recipient information at the express delivery receiving point is not extracted, outputting an alarm prompt, wherein the alarm prompt comprises voice prompt information and/or character prompt information, and prompting the goods taking user or the express delivery receiving point at the express delivery receiving point that other unretracted express of the goods taking user does not exist through the alarm prompt.
According to the scheme, the embodiment provides the logistics information processing device, the first express information of the first express of the goods taking user is obtained through the first express information obtaining module, wherein the first express information at least comprises the express delivery receiving point information and the addressee information; the second express delivery inquiry module inquires whether a second express delivery matching with the recipient information is not extracted at an express delivery receiving point corresponding to the express delivery receiving point information or not based on the first express delivery information; the prompt information output module outputs corresponding prompt information based on the query result, and the express delivery system can remind a goods-taking user whether other unretracted express deliveries of the goods-taking user exist at an express delivery receiving point when the goods-taking user extracts the express deliveries at the express delivery receiving point, so that the situation that other unretracted express deliveries of the goods-taking user are omitted is avoided, the loss of the goods-taking user and the express delivery point in manpower, material and time is reduced, the user experience is improved, and the problems caused by the fact that the goods-taking user cannot be automatically reminded that other express deliveries of the goods-taking user are not extracted when the goods-taking user takes the goods at the express delivery receiving point in the prior art are effectively solved.
In this embodiment, the integrated module/unit of the logistics information processing apparatus may be stored in a computer readable storage medium if it is implemented in the form of a software functional unit and sold or used as an independent product. Based on such understanding, all or part of the flow of the method according to the embodiments of the present invention may also be implemented by a computer program, which may be stored in a computer-readable storage medium, and when the computer program is executed by a processor, the steps of the method embodiments may be implemented. Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer-readable medium may include: any entity or device capable of carrying the computer program code, recording medium, usb disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-only Memory (ROM), Random Access Memory (RAM), electrical carrier wave signals, telecommunications signals, software distribution medium, etc. It should be noted that the computer readable medium may contain content that is subject to appropriate increase or decrease as required by legislation and patent practice in jurisdictions, for example, in some jurisdictions, computer readable media does not include electrical carrier signals and telecommunications signals as is required by legislation and patent practice.
Those skilled in the art will appreciate that while some embodiments herein include some features included in other embodiments, rather than others, combinations of features of different embodiments are meant to be within the scope of the invention and form different embodiments. For example, in the following claims, any of the claimed embodiments may be used in any combination.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (10)
1. A logistics information processing method is characterized by comprising the following steps:
the method comprises the steps of obtaining first express information of a first express of a goods taking user, wherein the first express information at least comprises express receiving-order information and addressee information;
inquiring whether a second express matched with the recipient information exists at an express receiving point corresponding to the express receiving point information or not based on the first express information;
and outputting corresponding prompt information based on the query result.
2. The logistics information processing method of claim 1, wherein the outputting of the corresponding prompt information based on the query result comprises:
and if the query result shows that the express delivery receiving point also has a second express delivery matched with the addressee information and is not extracted, outputting second express delivery information which comprises the number of the second express deliveries which are not extracted and the number of each second express delivery which is not extracted, wherein the second express delivery information at least comprises the extraction code of the corresponding second express delivery.
3. The method of claim 2, wherein outputting the corresponding prompt information based on the query result further comprises:
and if the query result shows that the second express which is not matched with the recipient information at the express receiving point is not extracted, outputting an alarm prompt, wherein the alarm prompt comprises voice prompt information and/or text prompt information.
4. The logistics information processing method of any one of claims 1 to 3, wherein the recipient information comprises a recipient name, a phone number and/or a recipient address.
5. The logistics information processing method of claim 4, wherein the querying, based on the first express delivery information, whether any second express delivery matching the recipient information is not extracted at the express delivery:
and searching whether the express delivery point corresponding to the express delivery pick-up point information has a second express delivery which is matched with the addressee name, the telephone and/or the addressee address and is not extracted in a database.
6. A logistics information processing apparatus, characterized by comprising:
first express delivery information acquisition module: the system comprises a first express delivery system and a second express delivery system, wherein the first express delivery system is used for acquiring first express delivery information of a goods taking user, and the first express delivery information at least comprises express delivery receiving point information and addressee information;
second express delivery inquiry module: the express delivery system is used for inquiring whether a second express delivery matched with the recipient information exists in an express delivery receiving point corresponding to the express delivery receiving point information or not based on the first express delivery information;
a prompt information output module: and the system is used for outputting corresponding prompt information based on the query result.
7. The logistics information processing apparatus of claim 6, wherein the prompt information output module is specifically configured to:
and if the query result shows that the express delivery receiving point also has a second express delivery matched with the addressee information and is not extracted, outputting second express delivery information which comprises the number of the second express deliveries which are not extracted and the number of each second express delivery which is not extracted, wherein the second express delivery information at least comprises the extraction code of the corresponding second express delivery.
8. The logistics information processing apparatus of claim 7, wherein the prompt information output module is further specifically configured to:
and if the query result shows that the second express which is not matched with the recipient information at the express receiving point is not extracted, outputting an alarm prompt, wherein the alarm prompt comprises voice prompt information and/or text prompt information.
9. The logistics information processing apparatus of any one of claims 6-8, wherein the recipient information comprises a recipient name, a phone number and/or a recipient address.
10. The logistics information processing apparatus of claim 9, wherein the second express query module is specifically configured to:
and searching whether the express delivery point corresponding to the express delivery pick-up point information has a second express delivery which is matched with the addressee name, the telephone and/or the addressee address and is not extracted in a database.
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Application publication date: 20200421 |