CN111031084A - Method and device for remote maintenance of video network terminal - Google Patents
Method and device for remote maintenance of video network terminal Download PDFInfo
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- CN111031084A CN111031084A CN201910926871.9A CN201910926871A CN111031084A CN 111031084 A CN111031084 A CN 111031084A CN 201910926871 A CN201910926871 A CN 201910926871A CN 111031084 A CN111031084 A CN 111031084A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
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- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/54—Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
Abstract
The embodiment of the invention provides a data remote processing method and a device, wherein the method comprises the following steps: when the video network server receives the state information sent by the video network terminal, the video network server judges whether the video network terminal is a video network terminal to be maintained or not according to the state information; when the video network terminal is a video network terminal to be maintained, the video network server generates alarm information and sends the alarm information to the client; the video network server receives a maintenance request sent by a client, generates an interactive maintenance instruction according to maintenance information, and sends the interactive maintenance instruction to a video network terminal; the video network terminal is used for maintaining according to the interactive maintenance instruction, equipment abnormity of the video network terminal can be known in time through the method, the business trip cost can be saved for abnormity which can be solved remotely, early warning can be carried out for problems which cannot be solved remotely, maintainers are informed to handle in advance, and better use experience is brought to users.
Description
Technical Field
The present invention relates to the field of data processing technologies, and in particular, to a method and an apparatus for remote maintenance of a video networking terminal, a terminal, and a computer-readable storage medium.
Background
The traditional after-sales service and technical support needs to examine equipment faults on site, the abnormal reason (software problem or hardware problem) of the equipment and the type of the required technical personnel are difficult to determine before the on-site examination is completed, so that higher manpower, material resources and time are consumed, and the examination needs to consume certain time, so that the abnormal processing is often not timely enough, and the use experience of a user is influenced.
Disclosure of Invention
In view of the above problems, embodiments of the present invention are provided to provide a method for remote maintenance of a terminal of a video network, an apparatus for remote maintenance of a terminal of a video network, a terminal, and a computer-readable storage medium, which overcome or at least partially solve the above problems.
The embodiment of the invention also discloses a method for remotely maintaining the video network terminal, which is applied to a remote management system, wherein the remote management system comprises the video network terminal, a video network server and a client, and the method comprises the following steps:
when the video networking server receives the state information sent by the video networking terminal, the video networking server judges whether the video networking terminal is a video networking terminal to be maintained or not according to the state information;
when the video network terminal is a video network terminal to be maintained, the video network server generates alarm information and sends the alarm information to the client;
the video network server receives the maintenance request sent by the client, generates an interactive maintenance instruction according to the maintenance information, and sends the interactive maintenance instruction to the video network terminal; and the video network terminal is used for maintaining according to the interactive maintenance instruction.
Further, the remote management system further includes a background database, and when the video network terminal is a video network terminal to be maintained, the video network server generates alarm information and sends the alarm information to the client, before the step of:
and the video network server sends the state information to the background database.
Further, after the step of receiving the maintenance request sent by the client, the video network server generating an interactive maintenance instruction according to the maintenance information, and sending the interactive maintenance instruction to the video network terminal, the method further includes:
the video network server receives a maintenance result sent by the video network terminal;
the video network server generates a maintenance record according to the maintenance result and sends the maintenance record to the background database;
and the video network server sends the maintenance result to the client.
Further, the method further comprises:
when the video network server receives an upgrading request sent by the client, the video network server generates an interactive upgrading instruction according to the upgrading request;
the video network server sends the interactive upgrading instruction to the video network terminal; and the video network terminal upgrades according to the interactive upgrade instruction.
Further, the video network server sends the interactive upgrade instruction to the video network terminal, wherein after the step of upgrading the video network terminal according to the interactive upgrade instruction, the method further comprises:
the video network server receives the upgrading result and the program version sent by the video network terminal;
the video network server generates an upgrade record according to the upgrade result and sends the upgrade record and the program version to the background database;
the video network server generates an upgrading state according to the upgrading record and the program version and sends the upgrading state to the client; and the client is used for judging whether the video network terminal is upgraded successfully or not according to the upgrading state.
The embodiment of the invention also discloses a method for remotely maintaining the video network terminal, which is applied to a remote management system, wherein the remote management system comprises the video network terminal, a video network server and a client, and the method comprises the following steps:
when the client receives the alarm information sent by the video network server, the client generates an interactive alarm prompt;
the client generates the maintenance request according to the alarm prompt and sends the maintenance request to the video network server; the video network server is used for generating an interactive maintenance instruction according to the maintenance request and sending the interactive maintenance instruction to the video network terminal, and the video network terminal is used for maintaining according to the interactive maintenance instruction.
Further, the method also involves a background database, and before the step of generating the interactive alarm prompt by the client when the client receives the alarm information sent by the video network server, the method further includes:
the client acquires the state information in the background database and generates interactive state information according to the state information; and the state information is sent to the background database through the video network server.
Further, the step of generating the maintenance request by the client according to the alarm prompt includes:
and the client generates the maintenance request according to the alarm information and the state information.
The embodiment of the invention also discloses a device for remotely maintaining the video network terminal, which is applied to a remote management system, wherein the remote management system comprises the video network terminal, a video network server and a client, and the device comprises:
the state judgment module is used for judging whether the video networking terminal is a video networking terminal to be maintained or not according to the state information when the video networking server receives the state information sent by the video networking terminal;
the alarm module is used for generating alarm information by the video network server and sending the alarm information to the client when the video network terminal is a video network terminal to be maintained;
the maintenance request sending module is used for receiving the maintenance request sent by the client by the video network server, generating an interactive maintenance instruction according to the maintenance information and sending the interactive maintenance instruction to the video network terminal; and the video network terminal is used for maintaining according to the interactive maintenance instruction.
The embodiment of the invention also discloses a device for remotely maintaining the video network terminal, which is applied to a remote management system, wherein the remote management system comprises the video network terminal, a video network server and a client, and the device comprises:
the alarm prompt generation module is used for generating an interactive alarm prompt when the client receives the alarm information sent by the video network server;
the maintenance request generating module is used for generating the maintenance request according to the alarm prompt and sending the maintenance request to the video network server; the video network server is used for generating an interactive maintenance instruction according to the maintenance request and sending the interactive maintenance instruction to the video network terminal, and the video network terminal is used for maintaining according to the interactive maintenance instruction.
The embodiment of the invention also discloses a terminal, which comprises:
one or more processors; and
one or more machine-readable media having instructions stored thereon, which when executed by the one or more processors, cause the terminal to perform one or more methods of remote maintenance of a video networking terminal according to embodiments of the invention.
The embodiment of the invention also discloses a computer readable storage medium, and a stored computer program enables a processor to execute the method for remote maintenance of the video network terminal.
The embodiment of the invention has the following advantages:
in the embodiment of the invention, when the video network server receives the state information sent by the video network terminal, the video network server judges whether the video network terminal is a video network terminal to be maintained or not according to the state information; when the video network terminal is a video network terminal to be maintained, the video network server generates alarm information and sends the alarm information to the client; the video network server receives the maintenance request sent by the client, generates an interactive maintenance instruction according to the maintenance information, and sends the interactive maintenance instruction to the video network terminal; the video network terminal is used for maintaining according to the interactive maintenance instruction, equipment abnormity of the video network terminal can be known in time through the method, the business trip cost can be saved for abnormity solved in a long distance, early warning can be carried out on problems which cannot be solved in a long distance, maintainers are informed in advance to handle, and better use experience is brought to users.
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In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments of the present invention will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to these drawings without inventive labor.
FIG. 1 is a flow chart of steps of a method for remote maintenance of a video networking terminal according to an embodiment of the invention;
FIG. 2 is a flowchart illustrating steps of a method for remote maintenance of a video networking terminal according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of remote maintenance of a video network terminal according to an embodiment of the present invention;
fig. 4 is a block diagram of an apparatus for remotely maintaining a video network terminal according to an embodiment of the present invention;
fig. 5 is a block diagram of an apparatus for remotely maintaining a video network terminal according to an embodiment of the present invention;
FIG. 6 is a networking schematic of a video network of the present invention;
FIG. 7 is a diagram of a hardware architecture of a node server according to the present invention;
fig. 8 is a schematic diagram of a hardware architecture of an access switch of the present invention;
fig. 9 is a schematic diagram of a hardware structure of an ethernet protocol conversion gateway according to the present invention.
Detailed Description
In order to make the aforementioned objects, features and advantages of the present invention comprehensible, embodiments accompanied with figures are described in further detail below. It is to be understood that the embodiments described are only a few embodiments of the present invention, and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Based on the characteristics of the video network, the core concept of the embodiment of the invention is provided, a video network remote management system consisting of video network terminals, a video network server and a client in combination with a video network communication technology is used for formulating a remote management communication protocol to report the state of each video network terminal in time, if the conference terminal is abnormal, an alarm prompt is sent out in time, a maintainer carries out remote investigation and repair on the abnormality of the conference terminal through the client, carries out remote maintenance or upgrade on the conference terminal needing to be maintained, and carries out statistics on the online condition of the conference terminal.
As shown in fig. 1, a method for remotely maintaining a video network terminal according to an embodiment of the present invention is shown, and the method is applied to a remote management system, where the remote management system includes a video network terminal, a video network server, and a client, and the method includes:
s510, when the video network server receives the state information sent by the video network terminal, the video network server judges whether the video network terminal is a video network terminal to be maintained or not according to the state information;
s520, when the video network terminal is a video network terminal to be maintained, the video network server generates alarm information and sends the alarm information to the client;
s530, the video network server receives the maintenance request sent by the client, generates an interactive maintenance instruction according to the maintenance information, and sends the interactive maintenance instruction to the video network terminal; and the video network terminal is used for maintaining according to the interactive maintenance instruction.
In the embodiment of the invention, when the video network server receives the state information sent by the video network terminal, the video network server judges whether the video network terminal is a video network terminal to be maintained or not according to the state information; when the video network terminal is a video network terminal to be maintained, the video network server generates alarm information and sends the alarm information to the client; the video network server receives the maintenance request sent by the client, generates an interactive maintenance instruction according to the maintenance information, and sends the interactive maintenance instruction to the video network terminal; the video network terminal is used for maintaining according to the interactive maintenance instruction, equipment abnormity of the video network terminal can be known in time through the method, the business trip cost can be saved for abnormity solved in a long distance, early warning can be carried out on problems which cannot be solved in a long distance, maintainers are informed in advance to handle, and better use experience is brought to users.
Hereinafter, a method for remote maintenance of the video network terminal in the present exemplary embodiment will be further described.
As described in step S510, when the video network server receives the status information sent by the video network terminal, the video network server determines whether the video network terminal is a video network terminal to be maintained according to the status information;
as an example, the video networking terminal includes but is not limited to a remote conference terminal applied to the video networking, the video networking terminal is deployed at each final node of the video networking, and is in communication with various servers of the video networking through the video networking or an IP network, and the video networking terminal can collect, encode, decode, output, and communicate and transmit audio and video streams, so as to realize functions of remote video conferencing, remote video scheduling, and the like.
As an example, when the video networking server receives the state information sent by the video networking terminal, the video networking server determines whether the state information is abnormal, and when the state information is abnormal, the video networking terminal is determined to be a video networking terminal to be maintained.
As an example, after a video networking terminal is powered on, self-checking is performed on the state of each software and hardware functional module of the terminal at regular time according to preset time to form a state information message of a conference terminal, and after the video networking terminal is accessed, the state information message of the video networking terminal is uploaded to a video networking communication server through a video networking communication technology; the state information sent by the video networking terminal includes state information of each software and hardware functional module in the video networking terminal, for example: 1) the video acquisition function module of the video networking terminal equipment acquires state information of the video acquisition function module by reading a video acquisition chip register, wherein the state information specifically comprises whether the video acquisition chip is initialized successfully and whether the video input source is connected normally; 2) the audio processing function module of the video network terminal equipment acquires state information of the audio processing function module by reading the audio processing chip, wherein the state information specifically comprises whether the initialization of the audio chip is successful or not and whether audio input data of the audio chip is normal or not; 3) the method comprises the steps that an internal network communication function module of the video network terminal equipment obtains state information of the internal network communication function module through network testing methods such as ping and the like, wherein the state information specifically comprises whether network communication between an audio and video coding chip and an audio and video decoding chip is normal or not; 4) the video output function module of the video networking terminal equipment acquires the state information of the video output function module by reading the state of the video output chip register, wherein the state information specifically comprises whether the video output chip is in a normal initialization state or not and whether the connection with a display device such as a display is normal or not.
As an example, after receiving the state information of the video networking terminal, the video networking server processes and analyzes the state information through a data processing program, and the data processing program analyzes and processes the state information of the video networking terminal and writes the state information into a background database, and generates an alarm for an abnormality of a terminal device, wherein when the video networking server performs an abnormality judgment, whether the state information of each functional module is abnormal or not is judged according to preset abnormality judgment conditions corresponding to different hardware modules.
As described in step S520 above, when the video network terminal is a video network terminal to be maintained, the video network server generates alarm information and sends the alarm information to the client;
it should be noted that the alarm information is generally interaction information, and the information type of the alarm information is an interaction information type that can attract attention of maintenance personnel, and the information type may include: sound, vibration, picture, flashing effect, lighting or a combination of the above.
In a preferred embodiment of the present invention, before the step of generating, by the video network server, alarm information and sending the alarm information to the client when the video network terminal is a video network terminal to be maintained, the method further includes: and the video network server sends the state information to the background database.
It should be noted that the state information stored in the acquired database is used for maintenance personnel to call and check information through the client, and when the acquired client receives the alarm information sent by the video network server, the maintenance personnel can confirm which hardware modules in the video network terminal have abnormal conditions by calling the state information in the background database, so that the efficiency of troubleshooting on abnormal reasons of the video network terminal is improved.
The client accesses the background database through the video network or the Ethernet, calls the state information and the like of each video network terminal, and presents the state of each terminal device and the interactive information form of the abnormal information to the terminal maintenance personnel.
As described in step S530 above, the video network server receives the maintenance request sent by the client, generates an interactive maintenance instruction according to the maintenance information, and sends the interactive maintenance instruction to the video network terminal; the video network terminal is used for maintaining according to the interactive maintenance instruction;
it should be noted that the maintenance request includes a maintenance object identifier (identifier of the terminal of the video network), a maintenance item and a maintenance mode, and the video network server requests the maintenance.
A maintainer records the abnormal conference terminal through the client, remotely downloads an operation log from a background database, analyzes the abnormal reason of the equipment and maintains the equipment; when an abnormal conference terminal which cannot be solved by remote maintenance occurs, according to the area of the conference terminal and the problem of preliminary analysis, nearby maintenance personnel are contacted to quickly go to follow up maintenance, and the maintenance efficiency is improved.
In a preferred embodiment of the present invention, the method further comprises:
when the video network server receives an upgrading request sent by the client, the video network server generates an interactive upgrading instruction according to the upgrading request;
the video network server sends the interactive upgrading instruction to the video network terminal; and the video network terminal upgrades according to the interactive upgrade instruction.
In a preferred embodiment of the present invention, after the step of sending the interactive upgrade instruction to the video networking terminal by the video networking server, the step of upgrading the video networking terminal according to the interactive upgrade instruction further includes:
the video network server receives the upgrading result and the program version sent by the video network terminal;
the video network server generates an upgrade record according to the upgrade result and sends the upgrade record and the program version to the background database;
the video network server generates an upgrading state according to the upgrading record and the program version and sends the upgrading state to the client; and the client is used for judging whether the video network terminal is upgraded successfully or not according to the upgrading state.
It should be noted that the client further provides functions of remote upgrade of the video networking terminal, statistical analysis of the online rate of the video networking terminal, and the like, and the steps performed by the video networking server in the implementation process are similar to the remote maintenance process described in the above steps S510-530, and therefore repeated description is not repeated.
As shown in fig. 2, a method for remotely maintaining a video network terminal of a video network terminal according to an embodiment of the present invention is shown, and the method is applied to a remote management system, where the remote management system includes the video network terminal, a video network server, and a client, and the method includes:
s610, when the client receives alarm information sent by the video network server, the client generates an interactive alarm prompt;
s620, the client generates the maintenance request according to the alarm prompt and sends the maintenance request to the video network server; the video network server is used for generating an interactive maintenance instruction according to the maintenance request and sending the interactive maintenance instruction to the video network terminal, and the video network terminal is used for maintaining according to the interactive maintenance instruction.
In the embodiment of the invention, when the client receives the alarm information sent by the video network server, the client generates an interactive alarm prompt; the client generates the maintenance request according to the alarm prompt and sends the maintenance request to the video network server; the video network server is used for generating an interactive maintenance instruction according to the maintenance request and sending the interactive maintenance instruction to the video network terminal, the video network terminal is used for maintaining according to the interactive maintenance instruction, the abnormality of the video network terminal can be known in time through the method, the cost of business trip can be saved for the abnormality which can be solved remotely, early warning can be carried out on the problem which cannot be solved remotely, maintenance personnel are informed to handle the abnormality in advance, and better use experience is brought to users.
Hereinafter, a method for remote maintenance of the video network terminal in the present exemplary embodiment will be further described.
As described in step S610, when the client receives the alarm information sent by the video network server, the client generates an interactive alarm prompt;
in a preferred embodiment of the present invention, the method further involves a background database, and before the step of generating an alert prompt for interaction by the client when the client receives the alert information sent by the video network server, the method further includes:
the client acquires the state information in the background database and generates interactive state information according to the state information; and the state information is sent to the background database through the video network server.
It should be noted that the interaction state information may be displayed to the maintenance staff in a form of a picture, where the picture includes state information of each software and hardware functional module in the video network terminal.
As described in step 620, the client generates the maintenance request according to the alarm prompt, and sends the maintenance request to the video network server; the video network server is used for generating an interactive maintenance instruction according to the maintenance request and sending the interactive maintenance instruction to the video network terminal, and the video network terminal is used for maintaining according to the interactive maintenance instruction.
In a preferred embodiment of the present invention, the step of the client generating the maintenance request according to the alert prompt includes:
and the client generates the maintenance request according to the alarm information and the state information.
It should be noted that, a maintainer records the abnormal conference terminal through the client, downloads the running log from the background database remotely, analyzes the reason of the abnormality of the device, and maintains the device; when an abnormal conference terminal which cannot be solved by remote maintenance occurs, according to the area of the conference terminal and the problem of preliminary analysis, nearby maintenance personnel are contacted to quickly go to follow up maintenance, and the maintenance efficiency is improved.
The client generates a maintenance request according to the alarm information, the state information and a remote maintenance instruction input by a maintainer, and sends the maintenance request to the video network server, the video network server generates a remote maintenance state machine of the terminal equipment according to the maintenance request, and finally completes remote maintenance of the video network terminal together with the video network terminal equipment, and records the remote maintenance state, at the moment, the video network terminal receives the interactive maintenance instruction transmitted by the video network server to perform self maintenance, and feeds back a maintenance result.
It should be noted that the client also provides functions of remote upgrade of the video networking terminal, statistical analysis of the online rate of the video networking terminal, and the like, and the steps performed by the client in the implementation process are similar to the remote maintenance process described in the above steps S610-620, and therefore are not repeated.
As shown in fig. 3, a schematic structural diagram of remote maintenance of a video network terminal according to an embodiment of the present invention is shown, in a specific implementation, a plurality of video network terminals (video network terminals 1-n) are connected to a video network server through a transmission protocol of a video network, the video network server receives real-time status information of the video network terminals 1-n in real time, and performs judgment and analysis on the real-time status information and a preset abnormal judgment condition to determine whether each video network terminal is in a normal state, and at the same time, the video network server stores the real-time status information into the background database, and a maintenance person can call status information of any video network terminal in the background database through the client to check.
When the video network terminal is in an abnormal state, namely the video network server judges that the video network terminal is in the abnormal state through the real-time state information fed back by the abnormal video network terminal, the video network server generates alarm information according to the real-time state information fed back by the abnormal video network terminal and sends the alarm information to each client 1-client n connected with the video network server, at the moment, each maintainer using the client 1-n can check the abnormal reason by calling the state information of the abnormal video network terminal in a background database, and after one maintainer sends a maintenance request to the video network server through the client, the maintainers of the other clients are informed to stop processing the maintenance operation of the video network terminal.
When the maintenance operator who carries out remote maintenance operation finds that remote maintenance cannot be carried out, the video network server screens out a local maintenance operator list according to the position information of the abnormal video network terminal, the maintenance task is sent to a client side in the local maintenance operator list, and the maintenance operator in the list carries out subsequent field maintenance work.
The video network server judges whether the maintenance is successful or not through a maintenance result fed back by the video network terminal, and after the maintenance is successful, the video network server eliminates abnormal information which is sent to the client and corresponds to the video network terminal; and if the maintenance fails, resending the alarm information and re-executing the steps.
It should be noted that, the steps performed by the client in the implementation process of the functions of remote upgrade of the video networking terminal, statistical analysis of the online rate of the video networking terminal, and the like are similar to the steps recorded in the above specific implementation, and therefore, repeated description is omitted.
As shown in fig. 4, an embodiment of the present invention further discloses a device for remotely maintaining a video network terminal, where the device is applied to a remote management system, the remote management system includes a video network terminal, a video network server, and a client, and the device includes:
a state judgment module 710, configured to, when the video networking server receives state information sent by the video networking terminal, the video networking server judges, according to the state information, whether the video networking terminal is a video networking terminal to be maintained;
the alarm module 720 is used for generating alarm information by the video network server and sending the alarm information to the client when the video network terminal is a video network terminal to be maintained;
a maintenance request sending module 730, configured to receive the maintenance request sent by the client, generate an interactive maintenance instruction according to the maintenance information, and send the interactive maintenance instruction to the video networking terminal; and the video network terminal is used for maintaining according to the interactive maintenance instruction.
In a preferred embodiment of the present invention, the remote management system further includes a background database, and the apparatus further includes:
and the state information sending module is used for sending the state information to the background database.
In a preferred embodiment of the present invention, the apparatus further includes:
the maintenance result receiving module is used for receiving the maintenance result sent by the video networking terminal;
the maintenance record generating module is used for generating a maintenance record according to the maintenance result and sending the maintenance record to the background database;
and the maintenance result sending module is used for sending the maintenance result to the client.
In a preferred embodiment of the present invention, the apparatus further includes:
the interactive upgrading instruction generating module is used for generating an interactive upgrading instruction according to the upgrading request when the video networking server receives the upgrading request sent by the client;
the interactive upgrading instruction sending module is used for sending the interactive upgrading instruction to the video networking terminal; and the video network terminal upgrades according to the interactive upgrade instruction.
In a preferred embodiment of the present invention, the apparatus further includes:
the upgrading result receiving module is used for receiving the upgrading result and the program version sent by the video networking terminal;
the upgrading record generating module is used for generating upgrading records according to the upgrading results and sending the upgrading records and the program versions to the background database;
the upgrading state generating module is used for generating an upgrading state according to the upgrading record and the program version and sending the upgrading state to the client; and the client is used for judging whether the video network terminal is upgraded successfully or not according to the upgrading state.
As shown in fig. 5, an embodiment of the present invention further discloses a device for remotely maintaining a video network terminal, where the device is applied to a remote management system, the remote management system includes a video network terminal, a video network server, and a client, and the device includes:
an alarm prompt generating module 810, configured to generate an interactive alarm prompt when the client receives the alarm information sent by the video network server;
a maintenance request generating module 820, configured to generate the maintenance request according to the alarm prompt, and send the maintenance request to the video network server; the video network server is used for generating an interactive maintenance instruction according to the maintenance request and sending the interactive maintenance instruction to the video network terminal, and the video network terminal is used for maintaining according to the interactive maintenance instruction.
In a preferred embodiment of the present invention, the apparatus further includes:
the state information acquisition module is used for acquiring the state information in the background database and generating interactive state information according to the state information; and the state information is sent to the background database through the video network server.
In a preferred embodiment of the present invention, the maintenance request generating module 820 includes:
and the maintenance request generation submodule is used for generating the maintenance request according to the alarm information and the state information.
For the device embodiment, since it is basically similar to the method embodiment, the description is simple, and for the relevant points, refer to the partial description of the method embodiment.
The embodiment of the invention also discloses a terminal, which comprises:
one or more processors; and
one or more machine-readable media having instructions stored thereon, which when executed by the one or more processors, cause the terminal to perform one or more methods of remote maintenance of a video networking terminal according to embodiments of the invention.
The embodiment of the invention also discloses a computer readable storage medium, and a stored computer program enables a processor to execute the method for remote maintenance of the video network terminal.
The embodiments in the present specification are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other.
The video networking is an important milestone for network development, is a real-time network, can realize high-definition video real-time transmission, and pushes a plurality of internet applications to high-definition video, and high-definition faces each other.
The video networking adopts a real-time high-definition video exchange technology, can integrate required services such as dozens of services of video, voice, pictures, characters, communication, data and the like on a scheduling server platform on a network platform, such as high-definition video conference, video monitoring, intelligent monitoring analysis, emergency command, digital broadcast television, delayed television, network teaching, live broadcast, VOD on demand, television mail, Personal Video Recorder (PVR), intranet (self-office) channels, intelligent video broadcasting control, information distribution and the like, and realizes high-definition quality video broadcasting through a television or a computer.
To better understand the embodiments of the present invention, the following description refers to the internet of view:
some of the technologies applied in the video networking are as follows:
network technology (network technology)
Network technology innovation in video networking has improved over traditional Ethernet (Ethernet) to face the potentially enormous video traffic on the network. Unlike pure network Packet Switching (Packet Switching) or network circuit Switching (circuit Switching), the Packet Switching is adopted by the technology of the video networking to meet the Streaming requirement. The video networking technology has the advantages of flexibility, simplicity and low price of packet switching, and simultaneously has the quality and safety guarantee of circuit switching, thereby realizing the seamless connection of the whole network switching type virtual circuit and the data format.
Switching Technology (Switching Technology)
The video network adopts two advantages of asynchronism and packet switching of the Ethernet, eliminates the defects of the Ethernet on the premise of full compatibility, has end-to-end seamless connection of the whole network, is directly communicated with a user terminal, and directly bears an IP data packet. The user data does not require any format conversion across the entire network. The video networking is a higher-level form of the Ethernet, is a real-time exchange platform, can realize the real-time transmission of the whole-network large-scale high-definition video which cannot be realized by the existing Internet, and pushes a plurality of network video applications to high-definition and unification.
Server technology (Servertechnology)
The server technology on the video networking and unified video platform is different from the traditional server, the streaming media transmission of the video networking and unified video platform is established on the basis of connection orientation, the data processing capacity of the video networking and unified video platform is independent of flow and communication time, and a single network layer can contain signaling and data transmission. For voice and video services, the complexity of video networking and unified video platform streaming media processing is much simpler than that of data processing, and the efficiency is greatly improved by more than one hundred times compared with that of a traditional server.
Storage Technology (Storage Technology)
The super-high speed storage technology of the unified video platform adopts the most advanced real-time operation scheduling server in order to adapt to the media content with super-large capacity and super-large flow, the program information in the server instruction is mapped to a specific hard disk space, the media content is not passed through the server any more, and is directly sent to a user terminal instantly, and the general waiting time of the user is less than 0.2 second. The optimized sector distribution greatly reduces the mechanical motion of the magnetic head track seeking of the hard disk, the resource consumption only accounts for 20% of that of the IP internet of the same grade, but concurrent flow which is 3 times larger than that of the traditional hard disk array is generated, and the comprehensive efficiency is improved by more than 10 times.
Network Security Technology (Network Security Technology)
The structural design of the video network completely eliminates the network security problem troubling the internet structurally by the modes of independent service permission control each time, complete isolation of equipment and user data and the like, generally does not need antivirus programs and firewalls, avoids the attack of hackers and viruses, and provides a structural carefree security network for users.
Service Innovation Technology (Service Innovation Technology)
The unified video platform integrates services and transmission, and is not only automatically connected once whether a single user, a private network user or a network aggregate. The user terminal, the set-top box or the PC are directly connected to the unified video platform to obtain various multimedia video services in various forms. The unified video platform adopts a menu type configuration table mode to replace the traditional complex application programming, can realize complex application by using very few codes, and realizes infinite new service innovation.
Networking of the video network is as follows:
the video network is a centralized control network structure, and the network can be a tree network, a star network, a ring network and the like, but on the basis of the centralized control node, the whole network is controlled by the centralized control node in the network.
As shown in fig. 6, the video network is divided into an access network and a metropolitan network.
The devices of the access network part can be mainly classified into 3 types: node server, access switch, terminal (including various set-top boxes, coding boards, memories, etc.). The node server is connected to an access switch, which may be connected to a plurality of terminals and may be connected to an ethernet network.
The node server is a node which plays a centralized control function in the access network and can control the access switch and the terminal. The node server can be directly connected with the access switch or directly connected with the terminal.
Similarly, devices of the metropolitan network portion may also be classified into 3 types: a metropolitan area server, a node switch and a node server. The metro server is connected to a node switch, which may be connected to a plurality of node servers.
The node server is a node server of the access network part, namely the node server belongs to both the access network part and the metropolitan area network part.
The metropolitan area server is a node which plays a centralized control function in the metropolitan area network and can control a node switch and a node server. The metropolitan area server can be directly connected with the node switch or directly connected with the node server.
Therefore, the whole video network is a network structure with layered centralized control, and the network controlled by the node server and the metropolitan area server can be in various structures such as tree, star and ring.
The access network part can form a unified video platform (the part in the dotted circle), and a plurality of unified video platforms can form a video network; each unified video platform may be interconnected via metropolitan area and wide area video networking.
1. Video networking device classification
1.1 devices in the video network of the embodiment of the present invention can be mainly classified into 3 types: server, exchanger (including Ethernet protocol conversion gateway), terminal (including various set-top boxes, code board, memory, etc.). The video network as a whole can be divided into a metropolitan area network (or national network, global network, etc.) and an access network.
1.2 wherein the devices of the access network part can be mainly classified into 3 types: node server, access exchanger (including Ethernet protocol conversion gateway), terminal (including various set-top boxes, coding board, memory, etc.).
The specific hardware structure of each access network device is as follows:
a node server:
as shown in fig. 7, the system mainly includes a network interface module 201, a switching engine module 202, a CPU module 203, and a disk array module 204;
the network interface module 201, the CPU module 203, and the disk array module 204 all enter the switching engine module 202; the switching engine module 202 performs an operation of looking up the address table 205 on the incoming packet, thereby obtaining the direction information of the packet; and stores the packet in a queue of the corresponding packet buffer 206 based on the packet's steering information; if the queue of the packet buffer 206 is nearly full, it is discarded; the switching engine module 202 polls all packet buffer queues for forwarding if the following conditions are met: 1) the port send buffer is not full; 2) the queue packet counter is greater than zero. The disk array module 204 mainly implements control over the hard disk, including initialization, read-write, and other operations on the hard disk; the CPU module 203 is mainly responsible for protocol processing with an access switch and a terminal (not shown in the figure), configuring an address table 205 (including a downlink protocol packet address table, an uplink protocol packet address table, and a data packet address table), and configuring the disk array module 204.
The access switch:
as shown in fig. 8, the network interface module (downlink network interface module 301, uplink network interface module 302), switching engine module 303 and CPU module 304 are mainly included;
wherein, the packet (uplink data) coming from the downlink network interface module 301 enters the packet detection module 305; the packet detection module 305 detects whether the Destination Address (DA), the Source Address (SA), the packet type, and the packet length of the packet meet the requirements, and if so, allocates a corresponding stream identifier (stream-id) and enters the switching engine module 303, otherwise, discards the stream identifier; the packet (downstream data) coming from the upstream network interface module 302 enters the switching engine module 303; the data packet coming from the CPU module 204 enters the switching engine module 303; the switching engine module 303 performs an operation of looking up the address table 306 on the incoming packet, thereby obtaining the direction information of the packet; if the packet entering the switching engine module 303 is from the downstream network interface to the upstream network interface, the packet is stored in the queue of the corresponding packet buffer 307 in association with the stream-id; if the queue of the packet buffer 307 is nearly full, it is discarded; if the packet entering the switching engine module 303 is not from the downlink network interface to the uplink network interface, the data packet is stored in the queue of the corresponding packet buffer 307 according to the guiding information of the packet; if the queue of the packet buffer 307 is nearly full, it is discarded.
The switching engine module 303 polls all packet buffer queues, which in this embodiment of the present invention is divided into two cases:
if the queue is from the downlink network interface to the uplink network interface, the following conditions are met for forwarding: 1) the port send buffer is not full; 2) the queued packet counter is greater than zero; 3) obtaining a token generated by a code rate control module;
if the queue is not from the downlink network interface to the uplink network interface, the following conditions are met for forwarding: 1) the port send buffer is not full; 2) the queue packet counter is greater than zero.
The rate control module 208 is configured by the CPU module 204, and generates tokens for packet buffer queues from all downstream network interfaces to upstream network interfaces at programmable intervals to control the rate of upstream forwarding.
The CPU module 304 is mainly responsible for protocol processing with the node server, configuration of the address table 306, and configuration of the code rate control module 308.
Ethernet protocol conversion gateway：
As shown in fig. 9, the system mainly includes a network interface module (a downlink network interface module 401 and an uplink network interface module 402), a switching engine module 403, a CPU module 404, a packet detection module 405, a rate control module 408, an address table 406, a packet buffer 407, a MAC adding module 409, and a MAC deleting module 410.
Wherein, the data packet coming from the downlink network interface module 401 enters the packet detection module 405; the packet detection module 405 detects whether the ethernet MAC DA, the ethernet MAC SA, the ethernet length or frame type, the video network destination address DA, the video network source address SA, the video network packet type, and the packet length of the packet meet the requirements, and if so, allocates a corresponding stream identifier (stream-id); then, the MAC deletion module 410 subtracts MAC DA, MAC SA, length or frame type (2byte) and enters the corresponding receiving buffer, otherwise, discards it;
the downlink network interface module 401 detects the sending buffer of the port, and if there is a packet, obtains the ethernet MAC DA of the corresponding terminal according to the destination address DA of the packet, adds the ethernet MAC DA of the terminal, the MACSA of the ethernet coordination gateway, and the ethernet length or frame type, and sends the packet.
The other modules in the ethernet protocol gateway function similarly to the access switch.
Terminal device：
The system mainly comprises a network interface module, a service processing module and a CPU module; for example, the set-top box mainly comprises a network interface module, a video and audio coding and decoding engine module and a CPU module; the coding board mainly comprises a network interface module, a video and audio coding engine module and a CPU module; the memory mainly comprises a network interface module, a CPU module and a disk array module.
1.3 devices of the metropolitan area network part can be mainly classified into 2 types: node server, node exchanger, metropolitan area server. The node switch mainly comprises a network interface module, a switching engine module and a CPU module; the metropolitan area server mainly comprises a network interface module, a switching engine module and a CPU module.
2. Video networking packet definition
2.1 Access network packet definition
The data packet of the access network mainly comprises the following parts: destination Address (DA), Source Address (SA), reserved bytes, payload (pdu), CRC.
As shown in the following table, the data packet of the access network mainly includes the following parts:
| DA | SA | Reserved | Payload | CRC |
wherein:
the Destination Address (DA) is composed of 8 bytes (byte), the first byte represents the type of the data packet (such as various protocol packets, multicast data packets, unicast data packets, etc.), there are 256 possibilities at most, the second byte to the sixth byte are metropolitan area network addresses, and the seventh byte and the eighth byte are access network addresses;
the Source Address (SA) is also composed of 8 bytes (byte), defined as the same as the Destination Address (DA);
the reserved byte consists of 2 bytes;
the payload part has different lengths according to different types of datagrams, and is 64 bytes if the datagram is various types of protocol packets, and is 32+1024 or 1056 bytes if the datagram is a unicast packet, of course, the length is not limited to the above 2 types;
the CRC consists of 4 bytes and is calculated in accordance with the standard ethernet CRC algorithm.
2.2 metropolitan area network packet definition
The topology of a metropolitan area network is a graph and there may be 2, or even more than 2, connections between two devices, i.e., there may be more than 2 connections between a node switch and a node server, a node switch and a node switch, and a node switch and a node server. However, the metro network address of the metro network device is unique, and in order to accurately describe the connection relationship between the metro network devices, parameters are introduced in the embodiment of the present invention: a label to uniquely describe a metropolitan area network device.
In this specification, the definition of the Label is similar to that of the Label of MPLS (Multi-Protocol Label Switch), and assuming that there are two connections between the device a and the device B, there are 2 labels for the packet from the device a to the device B, and 2 labels for the packet from the device B to the device a. The label is classified into an incoming label and an outgoing label, and assuming that the label (incoming label) of the packet entering the device a is 0x0000, the label (outgoing label) of the packet leaving the device a may become 0x 0001. The network access process of the metro network is a network access process under centralized control, that is, address allocation and label allocation of the metro network are both dominated by the metro server, and the node switch and the node server are both passively executed, which is different from label allocation of MPLS, and label allocation of MPLS is a result of mutual negotiation between the switch and the server.
As shown in the following table, the data packet of the metro network mainly includes the following parts:
| DA | SA | Reserved | label (R) | Payload | CRC |
Namely Destination Address (DA), Source Address (SA), Reserved byte (Reserved), tag, payload (pdu), CRC. The format of the tag may be defined by reference to the following: the tag is 32 bits with the upper 16 bits reserved and only the lower 16 bits used, and its position is between the reserved bytes and payload of the packet.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, apparatus, or computer program product. Accordingly, embodiments of the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, embodiments of the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
Embodiments of the present invention are described with reference to flowchart illustrations and/or block diagrams of methods, terminal devices (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing terminal to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing terminal, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing terminal to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing terminal to cause a series of operational steps to be performed on the computer or other programmable terminal to produce a computer implemented process such that the instructions which execute on the computer or other programmable terminal provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
While preferred embodiments of the present invention have been described, additional variations and modifications of these embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all such alterations and modifications as fall within the scope of the embodiments of the invention.
Finally, it should also be noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or terminal that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or terminal. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or terminal that comprises the element.
The method and the device for remote maintenance of the video network terminal provided by the invention are introduced in detail, and a specific example is applied in the text to explain the principle and the implementation of the invention, and the description of the above embodiment is only used for helping to understand the method and the core idea of the invention; meanwhile, for a person skilled in the art, according to the idea of the present invention, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present invention.
Claims (12)
1. A method for remotely maintaining a video network terminal is applied to a remote management system, the remote management system comprises the video network terminal, a video network server and a client, and the method comprises the following steps:
when the video networking server receives the state information sent by the video networking terminal, the video networking server judges whether the video networking terminal is a video networking terminal to be maintained or not according to the state information;
when the video network terminal is a video network terminal to be maintained, the video network server generates alarm information and sends the alarm information to the client;
the video network server receives the maintenance request sent by the client, generates an interactive maintenance instruction according to the maintenance information, and sends the interactive maintenance instruction to the video network terminal; and the video network terminal is used for maintaining according to the interactive maintenance instruction.
2. The method according to claim 1, wherein the remote management system further comprises a background database, and before the step of generating alarm information by the video network server and sending the alarm information to the client when the video network terminal is a video network terminal to be maintained, the method further comprises:
and the video network server sends the state information to the background database.
3. The method according to claim 2, wherein the step of receiving the maintenance request sent by the client by the video network server, generating an interactive maintenance instruction according to the maintenance information, and sending the interactive maintenance instruction to the video network terminal further comprises:
the video network server receives a maintenance result sent by the video network terminal;
the video network server generates a maintenance record according to the maintenance result and sends the maintenance record to the background database;
and the video network server sends the maintenance result to the client.
4. The method of claim 2, further comprising:
when the video network server receives an upgrading request sent by the client, the video network server generates an interactive upgrading instruction according to the upgrading request;
the video network server sends the interactive upgrading instruction to the video network terminal; and the video network terminal upgrades according to the interactive upgrade instruction.
5. The method according to claim 4, wherein the video networking server sends the interactive upgrade instruction to the video networking terminal, and wherein after the step of upgrading the video networking terminal according to the interactive upgrade instruction, the method further comprises:
the video network server receives the upgrading result and the program version sent by the video network terminal;
the video network server generates an upgrade record according to the upgrade result and sends the upgrade record and the program version to the background database;
the video network server generates an upgrading state according to the upgrading record and the program version and sends the upgrading state to the client; and the client is used for judging whether the video network terminal is upgraded successfully or not according to the upgrading state.
6. A method for remotely maintaining a video network terminal is applied to a remote management system, the remote management system comprises the video network terminal, a video network server and a client, and the method comprises the following steps:
when the client receives the alarm information sent by the video network server, the client generates an interactive alarm prompt;
the client generates the maintenance request according to the alarm prompt and sends the maintenance request to the video network server; the video network server is used for generating an interactive maintenance instruction according to the maintenance request and sending the interactive maintenance instruction to the video network terminal, and the video network terminal is used for maintaining according to the interactive maintenance instruction.
7. The method of claim 6, wherein the method further involves a background database, and before the step of generating the alert prompt for interaction by the client when the client receives the alert information sent by the video network server, the method further comprises:
the client acquires the state information in the background database and generates interactive state information according to the state information; and the state information is sent to the background database through the video network server.
8. The method of claim 7, wherein the step of the client generating the maintenance request according to the alert prompt comprises:
and the client generates the maintenance request according to the alarm information and the state information.
9. An apparatus for remotely maintaining a video network terminal, wherein the apparatus is applied to a remote management system, the remote management system comprises the video network terminal, a video network server, and a client, the apparatus comprises:
the state judgment module is used for judging whether the video networking terminal is a video networking terminal to be maintained or not according to the state information when the video networking server receives the state information sent by the video networking terminal;
the alarm module is used for generating alarm information by the video network server and sending the alarm information to the client when the video network terminal is a video network terminal to be maintained;
the maintenance request sending module is used for receiving the maintenance request sent by the client by the video network server, generating an interactive maintenance instruction according to the maintenance information and sending the interactive maintenance instruction to the video network terminal; and the video network terminal is used for maintaining according to the interactive maintenance instruction.
10. An apparatus for remotely maintaining a video network terminal, wherein the apparatus is applied to a remote management system, the remote management system comprises the video network terminal, a video network server, and a client, the apparatus comprises:
the alarm prompt generation module is used for generating an interactive alarm prompt when the client receives the alarm information sent by the video network server;
the maintenance request generating module is used for generating the maintenance request according to the alarm prompt and sending the maintenance request to the video network server; the video network server is used for generating an interactive maintenance instruction according to the maintenance request and sending the interactive maintenance instruction to the video network terminal, and the video network terminal is used for maintaining according to the interactive maintenance instruction.
11. A terminal, comprising:
one or more processors; and
one or more machine-readable media having instructions stored thereon that, when executed by the one or more processors, cause the terminal to perform the method of remote maintenance of a video networking terminal according to one or more of claims 1 to 5.
12. A computer-readable storage medium storing a computer program for causing a processor to execute the method for remote maintenance of a terminal of a video network according to any one of claims 1 to 5.
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Application publication date: 20200417 |