CN111030990A

CN111030990A - Method for establishing communication connection, client and server

Info

Publication number: CN111030990A
Application number: CN201911072880.2A
Authority: CN
Inventors: 窦纯; 朱潇
Original assignee: Huawei Technologies Co Ltd
Current assignee: Huawei Technologies Co Ltd
Priority date: 2019-11-05
Filing date: 2019-11-05
Publication date: 2020-04-17
Anticipated expiration: 2039-11-05
Also published as: CN111030990B; CN114900548A

Abstract

The embodiment of the application provides a method for establishing communication connection, a client and a server, and the method is applied to the client and used for establishing the communication connection between the client and the server while carrying out hotline conversation, so that the hotline service efficiency is improved. The method comprises the following steps: when the hotline call connection is established, acquiring a target identifier corresponding to the hotline call connection; and determining a target application program according to the target identifier and a preset first mapping relation, and starting the target application program to establish communication connection between the client and the server corresponding to the target identifier.

Description

Method for establishing communication connection, client and server

Technical Field

The present application relates to the field of terminal applications, and in particular, to a method for establishing a communication connection, a client, and a server.

Background

In daily life, people often choose to dial a hotline of a certain business or enterprise for business consultation and handling. An Application (APP) corresponding to the hotline service may have been installed on the terminal device of the user, and data required by the hotline service may be acquired through the APP. However, these applications are not activated when the user makes a hotline call, and therefore cannot participate in the interaction of the hotline service, thereby reducing the efficiency of the hotline service.

Disclosure of Invention

The embodiment of the application provides a method for establishing communication connection, a client and a server, and can reduce the question answering time in the hotline call process and improve the hotline service efficiency.

A first aspect of an embodiment of the present application provides a method for establishing a communication connection, where the method is applied to a client, and the method may include: when the client establishes the hotline call connection, the client can acquire a target identifier corresponding to the hotline call connection; and the client determines a target application program according to the target identifier and a preset first mapping relation, and starts the target application program, so that communication connection is established between the target application program and the server corresponding to the target identifier. In the embodiment of the application, the method and the device can be applied to a hotline call scene, when a user uses a client to dial or answer the hotline call, the client establishes hotline call connection and obtains a target identifier corresponding to the hotline call, wherein the target identifier can be a mobile phone number dialed or answered by the client, a fixed phone number dialed or answered by the client, an enterprise number mark or a personal number mark recognized by the client according to the mobile phone number or the fixed phone number, and the like. Then, the client can determine the available target application program in the hotline service by combining the target identifier and the preset mapping relation, and automatically start the target application program without manual starting by a user. Furthermore, the user can communicate with the server through the target application program on line while talking on the hot line, so that the time for the user to communicate with both sides of customer service staff to orally ask and answer in the traditional hot line service mode is reduced, and the efficiency of the hot line service is improved.

Optionally, in some embodiments of the application, after the client starts the target application program and establishes a communication connection with the server corresponding to the target identifier, preset first information may be sent to the server through the target application program, where the preset first information is used by the server to determine a service resource for the first terminal device client; and the client receives the service resource sent by the server through the target application program and outputs the service resource. It should be noted that the information type of the first information may be preset in the development stage of the target application, and the first information may include personal information (such as name, age, frequent place), transacted business and product purchase record, etc. of the user, or may include device information that is not familiar to the user or cannot be described in language, such as a product serial number, a history log, etc. of the client device. The service resource may be a service (such as navigation), a product page, a recharge interface, etc. built into the target application. The embodiment of the application provides a mode that the client actively sends the preset first information to the server, manual sending is not needed, and the difficulty of the server for obtaining the user information can be reduced. In addition, the user can directly check the service resources remotely called by the server according to the first information at the client, the target application program does not need to be operated manually, the operation time wasted by the user due to unfamiliarity with the application program can be reduced, and the efficiency of hotline service is improved.

Optionally, in some embodiments of the present application, the sending, by the client, preset first information to the server through the target application program may include: the client acquires first authorized information input by a user, and sends preset first information to the server through a target application program according to the first authorized information; or the client receives a first information reading request sent by the server, and sends preset first information to the server through the target application program according to the first information reading request; or the client receives a first information reading request sent by the server, acquires second authorized information input by the user according to the first information reading request, and sends preset first information to the server through the target application program according to the second authorized information. The embodiment of the application further describes a mode that the client sends the preset first information to the server, and provides multiple alternatives, namely the client actively uploads the first information to the server through the target application program, or the server sends an information reading request to the client first and then uploads the first information, so that the data interaction mode is more flexible. And if the user agrees that the client sends the first information, authorization operation can be carried out, and the client sends the first information to the client after generating authorized information according to the authorization operation, so that the information privacy of the user can be guaranteed, and the use experience of the user is improved.

Optionally, in some embodiments of the present application, the method may further include: the client side obtains a query request and sends the query request to the cloud server according to the query request; and then, the client receives a second mapping relation returned by the cloud server according to the query request, compares the first mapping relation with the second mapping relation, and synchronizes the first mapping relation with the second mapping relation if the first mapping relation is inconsistent with the second mapping relation. It should be understood that the cloud server may obtain the registration request, use the identifier and the application included in the registration request as a new piece of mapping information, add the new mapping information to the second mapping relationship stored in advance, and delete and modify the mapping information included in the second mapping relationship. According to the embodiment of the application, the first mapping relation and the second mapping relation are synchronized, and the accuracy of starting the application program can be improved.

Optionally, in some embodiments of the present application, the obtaining, by the client, the query request may include: the method comprises the steps that a client side obtains a starting-up instruction of the client side, and generates a query request according to the starting-up instruction; or the client generates a query request according to the query operation of the first user. In the embodiment of the application, the first user is a user operating the client, the first user may click a virtual key for the query function on the client, or press an entity key for the query function on the client, or start the query function by voice, and then the client generates the query request according to the user operation. In addition, the client can also actively generate the query request when the client is started, and the embodiment of the application explains the mode of obtaining the query request, so that the technical scheme of the application is more specific and complete.

Optionally, in some embodiments of the present application, after the client sends the preset first information to the server through the target application, the method may further include: the client receives a second information reading request sent by the server, wherein the second information reading request comprises a target information type; and the client determines second information corresponding to the target information type according to the target information type, and sends the second information to the server through the target application program, wherein the second information is used for the server to determine the target service resource. It should be understood that, because the first information generally corresponds to a preset information type, and is not enough to solve the problem in the hotline service in some scenarios, in the embodiment of the present application, the server may further select a target information type according to actual needs to generate a corresponding second information reading request, and the client obtains the second information according to the second information reading request sent by the server, where the second information may be used to obtain a more accurate target service resource, so as to further improve the hotline service experience of the user.

Optionally, in some embodiments of the present application, the client sends the second information to the server through the target application, and the method includes: the client acquires third authorized information input by the user and sends second information to the server through the target application program according to the third authorized information. The embodiment of the application further describes a manner of sending the second information by the client, so that the function of protecting the privacy of the client information can be achieved.

Optionally, in some embodiments of the present application, the preset first mapping relationship includes a correspondence relationship between an identifier and an application program. Optionally, the identifier and the application program may be in a one-to-one correspondence relationship, or may be in a one-to-many mapping relationship. When the identifier and the application program are in a one-to-many mapping relationship, each piece of mapping information included in the first mapping relationship may be assigned with a corresponding priority, and it should be understood that the client may obtain the target application program corresponding to the target identification from the mapping information with the highest priority each time. The embodiment of the application describes the corresponding relationship between the identifier and the application program, so that the client can quickly start the target application program corresponding to the target identifier at each hotline call according to the corresponding relationship.

A second aspect of the present application provides a method for establishing a call connection, where the method is applied to a server, and the method may include: the method comprises the steps that a server side obtains preset first information sent by a client side through a target application program under the condition that the server side establishes communication connection with the client side through the target application program, wherein the target application program is an application program which is determined and started by the client side according to a target identification and a preset first mapping relation, the target identification is an identification corresponding to hotline call connection obtained when the client side establishes hotline call connection, and the target identification corresponds to a hotline server side of a second terminal device; and the server determines the service resource according to the first information and sends the service resource to the client through the target application program. In the embodiment of the present application, the method may be applied to a hotline scenario, and the information type of the first information may be preset in a development stage of the target application, and the first information may include personal information (such as name, age, place of residence), a transaction record, a product purchase record, and the like of the user, or may include device information that is not familiar to the user or cannot be described in language, such as a product serial number, a history log, and the like of the client device. The service resource may be a service (such as navigation), a product page, a recharge interface, etc. built into the target application. When the server establishes communication connection with the client through the target application program, the preset first information uploaded by the client can be obtained, manual sending by a user of the client is not needed, the difficulty of obtaining the client information by the server can be reduced, and the accuracy of the client information is improved. In addition, the server can directly and remotely call service resources for the client according to the first information, a user of the client does not need to manually operate, and the efficiency of hot line service can be improved.

Optionally, in some embodiments of the present application, the server determines the service resource according to the first information, and the method may include: and the server side responds to the calling operation of the second user to generate a calling instruction, and determines service resources according to the calling instruction and the first information. The embodiment of the application further explains a way of determining the service resources, namely, the service resources to be called can be manually specified by customer service personnel at the service end, and the accuracy of determining the service resources is improved while the individualized requirements of customers are met by combining the acquired user information.

Optionally, in some embodiments of the present application, in a case that the server establishes a communication connection with the client through the target application, the server obtains preset first information sent by the client through the target application, where the method includes: the method comprises the steps that a server side sends a first information reading request to a client side under the condition that communication connection is established between the server side and the client side through a target application program, wherein the first information reading request is used for the client side to determine preset first information; then, the server may obtain preset first information sent by the client through the target application program. The embodiment of the application explains the way of the server side to acquire the first information, so that the technical scheme of the application is more specific and complete.

Optionally, in some embodiments of the present application, after the server obtains the preset first information sent by the client through the target application, the method may further include: the server side generates a second information reading request according to the information reading operation of a second user, wherein the second information reading request comprises a target information type; the server side sends a second information reading request to the client side, and the second information reading request is used for the client side to determine second information; and the server receives second information sent by the client through the target application program. Correspondingly, the service side determines the service resource according to the first information, and the method comprises the following steps: and the server determines the target service resource according to the first information and the second information. It should be understood that, because the first information generally corresponds to a preset information type and is not enough to solve the problem in the hotline service in some scenarios, the server in the embodiment of the present application may further select a target information type according to actual needs to generate a corresponding second information reading request, and send the second information reading request to the client. The server side can also obtain more accurate target service resources according to the second information returned by the client side and by combining the first information, and hot line service experience of the user is further improved.

A third aspect of the embodiments of the present application provides a client, which has a function of establishing a communication connection between the client and a server while performing a hotline call, and improving the efficiency of the hotline service. The function can be realized by hardware, and can also be realized by executing corresponding software by hardware. The hardware or software includes one or more modules corresponding to the functions described above.

A fourth aspect of the embodiments of the present application provides a server, which has a function of establishing a communication connection between a client and the server while performing a hotline call, and improving hotline service efficiency. The function can be realized by hardware, and can also be realized by executing corresponding software by hardware. The hardware or software includes one or more modules corresponding to the functions described above.

A fifth aspect of the embodiments of the present application provides a client, where the client may include: one or more memories; one or more processors configured to execute one or more computer programs stored in the one or more memories, and further configured to obtain a target identifier corresponding to the hotline call connection when the hotline call connection is established; and determining a target application program according to the target identifier and a preset first mapping relation, and starting the target application program to establish communication connection between the client and the server corresponding to the target identifier.

A sixth aspect of the present embodiment provides a server, where the server may include: one or more memories; the system comprises one or more processors, one or more memories and a server, wherein the one or more processors are used for executing one or more computer programs stored in the one or more memories and obtaining preset first information sent by a client through a target application program under the condition that communication connection is established between the client and the target application program, the target application program is an application program which is determined and started by the client according to a target identifier and a preset first mapping relation, the target identifier is an identifier corresponding to the hotline call connection obtained when the hotline call connection is established by the client, the target identifier corresponds to the server, and service resources are determined according to the first information; and the transceiver is used for sending the service resource to the client through the target application program.

A seventh aspect of the embodiments of the present application provides a system, where the system includes a client as described in the third aspect of the embodiments of the present application and a server as described in the fourth aspect, or a client as described in the fifth aspect and a server as described in the sixth aspect.

An eighth aspect of the embodiments of the present application provides a computer-readable storage medium, which stores instructions that, when executed on a computer, cause the computer to perform the method of the above-mentioned aspects. It should be noted that the technical solutions of the present application, which are essential or contributing to the prior art, or all or part of the technical solutions, may be embodied in the form of a software product, which is stored in a storage medium and is used for storing computer software instructions for the above-mentioned devices, and which includes a program designed for executing the above-mentioned first aspect, second aspect for a data node or a management node.

The storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a read-only memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.

A ninth aspect of embodiments of the present application provides a computer program product containing instructions, which when run on a computer, causes the computer to execute the method for establishing a call connection as described in the first aspect or any of the possible implementations of the first aspect of the present application, or the method for establishing a call connection as described in the second aspect or any of the possible implementations of the second aspect of the present application.

According to the technical scheme, the embodiment of the application has the following advantages:

in the embodiment of the application, when the hotline call connection is established, a target identifier corresponding to the hotline call connection is obtained; and determining a target application program according to the target identifier and a preset first mapping relation, and starting the target application program to establish communication connection between the client and the server corresponding to the target identifier. Namely, after the target application program is determined according to the target identifier corresponding to the obtained hotline call connection, the target application program can be operated on the client side while the hotline call is carried out, and the target application program and the server side are in online communication, so that the target application program participates in interaction of the hotline service, the dependency on the oral communication is reduced, the communication time wasted due to unclear oral expression is reduced, the efficiency of the hotline service is improved, and the experience of a user is improved.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the following briefly introduces the embodiments and the drawings used in the description of the prior art, and obviously, the drawings in the following description are only some embodiments of the present application, and other drawings can be obtained according to the drawings.

FIG. 1 is a system architecture diagram applied in the embodiment of the present application;

FIG. 2 is a schematic diagram of another system architecture used in the embodiments of the present application;

fig. 3 is a schematic diagram of an embodiment of a method for establishing a communication connection in an embodiment of the present application;

FIG. 4 is a flowchart illustrating a mapping relationship synchronization method according to an embodiment of the present application;

FIG. 5a is a diagram illustrating a client launching a target application in an embodiment of the present application;

FIG. 5b is a diagram of another client-initiated target application in an embodiment of the present application;

FIG. 5c is a diagram illustrating another example of a client launching a target application in an embodiment of the present application;

fig. 6 is a schematic diagram illustrating a client acquiring first authorized information according to an embodiment of the present application;

FIG. 7 is a schematic diagram illustrating a client logging in a user account in an embodiment of the present application;

FIG. 8a is a schematic diagram of a client output service resource according to an embodiment of the present application;

FIG. 8b is a diagram illustrating another client output service resource in an embodiment of the present application;

FIG. 9a is a schematic diagram of an embodiment of a client in the embodiment of the present application;

FIG. 9b is a schematic diagram of another embodiment of the client in the embodiment of the present application;

FIG. 10 is a schematic diagram of an embodiment of a server in an embodiment of the present application;

FIG. 11a is a schematic structural diagram of a client in the embodiment of the present application;

FIG. 11b is a schematic structural diagram of a client in the embodiment of the present application;

FIG. 12 is a schematic structural diagram of a server in an embodiment of the present application;

FIG. 13 is a diagram of a hardware architecture of a client in an embodiment of the present application;

FIG. 14 is a block diagram of a software architecture of a client in an embodiment of the present application;

fig. 15 is a schematic structural diagram of the hotline server in the embodiment of the present application.

Detailed Description

For a person skilled in the art to better understand the present application, the technical solutions in the embodiments of the present application will be described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only some embodiments of the present application, and not all embodiments. The embodiments in the present application shall fall within the protection scope of the present application.

In daily life, people often choose to dial a hotline of a certain business or enterprise for business consultation and handling. During the hotline call, the user needs to interact with the customer service staff by means of key input or spoken question and answer, and provide some data related to the hotline service, such as personal data of the user, according to the instruction of the customer service staff. In fact, on the user's client, there may already be installed an APP corresponding to the hotline service, through which most of the data required by the hotline service is easily obtained. However, in the existing mode, the customer service staff cannot know whether the corresponding APPs are installed on the client of the user during the call, and the APPs cannot be actively started when the user dials or answers the hotline call, so that the user does not have contact between two operations of dialing or answering the hotline call and using the APPs, the APPs cannot participate in interaction of the hotline service, and the efficiency of the hotline service is reduced.

It is understood that the server referred to in the embodiments of the present application may be a hotline server, and may also be a customer service side.

When the server is a hotline server, as shown in fig. 1, the server is a schematic diagram of a system architecture applied in the embodiment of the present application. The system shown in fig. 1 includes a client, an application server, a cloud server, and a hotline server. The client may be a terminal device providing a call function, such as a smart phone, a wearable device, a vehicle-mounted terminal, a portable terminal, a Personal Digital Assistant (PDA), a Portable Multimedia Player (PMP) device, a notebook computer, a notebook (note pad), a wireless broadband (WiBro) terminal, a tablet computer (PC), a smart PC, and the like. It should be understood that the client shown in fig. 1 is a smart phone, which is merely an example and does not constitute a limitation on the device type of the client in the embodiment of the present application.

In addition, as can be seen from fig. 1, the application server may establish a communication connection with the hotline server, and fig. 1 illustrates an example of a case where one application server is connected with the hotline server, and in an actual application, the number of the application servers connected with the hotline server may also be multiple, and the embodiment of the present application is not particularly limited. One application server can be connected with a plurality of clients, and each client needs to be provided with an application program corresponding to the application server and run. It can be seen that based on the system shown in fig. 1, each client can directly interact with the hotline server through the application server.

In addition, in fig. 1, each client may also establish a connection with the cloud server and perform data interaction. For example, if the client is a hua-ji device, the cloud server may be a hua-ji cloud. It can be understood that the cloud server and the client may be in a one-to-one service relationship or in a one-to-many service relationship, which is not limited in the embodiment of the present application.

When the server is a customer server, as shown in fig. 2, it is another system architecture diagram applied in the embodiment of the present application. The system shown in fig. 2 includes a client, an application server, a cloud server, a hot line server, and a client, wherein the hot line server may be connected to a plurality of clients, and the client, the application server, the cloud server, and the hot line server in fig. 2 may refer to the description of the client, the application server, the cloud server, and the hot line server in fig. 1, which is not described herein again. Optionally, the hotline server and the customer service end may access a hotline system integrating acceptance channels such as telephone voice, short message, WeChat, web portal, mobile phone application program and the like. The customer service end may include a smart phone, a portable terminal, a Personal Digital Assistant (PDA), a Portable Multimedia Player (PMP) device, a notebook computer, a notebook (note pad), a wireless broadband (WiBro) terminal, a tablet computer (PC), and a smart PC. It should be understood that the customer service end shown in fig. 2 is a notebook computer, which is merely an example and does not constitute a limitation on the type of the equipment of the customer service end in the embodiment of the present application.

It can be seen that based on the system shown in fig. 2, each client can implement data interaction with any client through the application server and the hotline server in the hotline system.

In the embodiment of the application, in order to improve the efficiency of hotline service, when hotline call connection is established, a target identifier of the hotline call connection is obtained, and a target application program is determined according to the target identifier and a preset first mapping relation, so that the target application program is started to establish communication connection between a client and a server corresponding to the target identifier. That is, after the target application program is determined according to the target identifier corresponding to the hotline call connection, the target application program can be operated on the client while the hotline call is performed, the online communication is performed with the server through the target application program, and the user does not need to manually start the target application program, so that the target application program participates in the hotline interaction, the communication time of verbal questions and answers between the user and customer service staff is reduced, the efficiency of the hotline service is improved, and the experience of the user is improved.

It should be noted that the systems shown in fig. 1 and fig. 2 are all suitable for the method for establishing communication connection described in the following embodiments.

Fig. 3 is a schematic diagram illustrating an embodiment of a method for establishing a communication connection in an embodiment of the present application, where the embodiment of the present application is applied to a hotline call scenario.

301. And when the client establishes the hotline call connection, acquiring a target identifier corresponding to the hotline call connection.

In the embodiment of the present application, establishing the hotline connection may refer to the client dialing the hotline phone or the client hearing the hotline phone. Under the condition that the client dials out the hotline telephone, the call object is a customer service person who answers the hotline telephone; in the case of a hotline telephone heard by the client, the call partner is a customer service person who makes the hotline telephone call to the client. The target identifier corresponding to the hotline call connection may be a mobile phone number dialed or answered by the client, a fixed phone number dialed or answered by the client, an enterprise number tag or a personal number tag identified by the client according to the mobile phone number or the fixed phone number, and the like, which is not specifically limited. For convenience of understanding, the following description will be given taking the target identifier as a fixed telephone number as an example.

For example, if the client dials the hot-line number 12345 for enterprise a, the communication party is the enterprise a attendant assigned to the call, and the destination identifier may be the hot-line number 12345 or the enterprise number "enterprise a".

In some possible implementations, the phone number obtained when the client dials or answers the hotline phone is composed of "international area code + mobile phone number", for example, "86 (chinese area code) + mobile phone number"; alternatively, the telephone number may consist of "national area code + fixed telephone number", such as "020 (area code of Guangdong Guangzhou) + fixed telephone number"; alternatively, the telephone number may be composed of "international prefix + international telephone area code + domestic telephone area code + fixed telephone number", such as "00 (international prefix) +44 (british area code) +207 (london area code) + fixed telephone number". In the above case, the client performs number format recognition on the telephone number acquired when the call is established to recognize irrelevant content (including international crown number, international area code, national area code and other characters or symbols) from the telephone number, so that the telephone number from which the irrelevant content is removed is used as the target identifier. That is, for example, if the phone number is "86-010-.

302. And the client determines the target application program according to the target identifier and a preset first mapping relation.

In one possible implementation, the first mapping relationship includes a correspondence relationship identifying an application program, and the form of the first mapping relationship may include, but is not limited to, a list, a dictionary, a set, and a tuple. In the embodiment of the present application, the first mapping relationship is described by taking a list format as an example.

In a possible implementation manner, the identifier included in the first mapping relationship is in a one-to-one correspondence relationship with the application program, as shown in table 1 below:

TABLE 1

Identification	Application program
		95111	Xhangservice.app
95222	Yhangzhushou.app
		95333	zhangshangZhang.app

For example, if the target identifier is "95111", the target application program may be determined to be "xhangservice.app" according to the mapping information "95111 → xhangservice.app" in table 1; alternatively, if the target is identified as "95222", the target application may be determined as "yhangzhushou.app" according to the mapping information of "95222 → yhangzhushou.app" in table 1; alternatively, if the target is identified as "95333," the target application may be determined to be "zhangshanggzhang.app" according to the mapping information of "95333 → zhangshanggzhang.app" in table 1.

In another possible implementation manner, the identifier and the application included in the first mapping relationship may be a one-to-many mapping relationship, as shown in table 2 below:

TABLE 2

In table 2, for the identification "95111", three pieces of mapping information are stored, that is: "95111 → xhangservicecel.app", "95111 → xhangservice2.app" and "95111 → xhangservice3.app"; for the identification "95222", two pieces of mapping information are stored; "95222 → yhangzhushou.app" and "95222 → yhangzhushou.app"; for the identification "95333", there is stored a piece of mapping information, namely: "95333 → zhangshangzhang. Each piece of mapping information may also be marked with a priority, and it is understood that the client may obtain the target application program corresponding to the target identifier from the mapping information with the highest priority each time.

Illustratively, the priority size in table 2 is represented by "LX", where X is a positive integer and the smaller the value of X, the higher the priority, i.e., L1 > L2 > L3. Therefore, if the target identifier is "95111", it can be determined that the target application program is "xhangservicecel.app" from the mapping information "95111 → xhangservice.app" with the priority level of L1; similarly, the client may determine that the target application is "yhangton.app" from the mapping information "95222 → yhangton.app" with priority level L1 according to the target identifier "95222". Therefore, the implementation of the optional implementation mode can meet the customer service requirement of initiating various service application programs on the client.

Optionally, in some embodiments, the priority of each piece of mapping information may be manually set and adjusted by a user of the client or a customer service staff of the server, or may be automatically adjusted by the client according to the use frequency or the use duration of the application program, which is not limited in the embodiment of the application itself. After the client adjusts the priority of the mapping information in the first mapping relationship shown in table 2, the client may send the adjusted first mapping relationship to the cloud server, so that the cloud server updates the second mapping relationship stored in the client according to the adjusted first mapping relationship, where the second mapping relationship is the same as the first mapping relationship in form, and is not described herein again. For convenience of understanding, the first mapping relationship and the second mapping relationship in the form of a list are described below as an example.

In an optional implementation manner, the cloud server is pre-established with an identification registration database and an application registration database. When the cloud server obtains the registration request, the identifier and the application program included in the registration request can be respectively stored in the identifier registration database and the application program registration database, and the identifier and the application program included in the registration request are used as new mapping information to be stored in the second mapping relation. For example, assuming that the cloud server already stores the second mapping relationship as shown in table 1, if the W enterprise needs to register the association relationship between the hot line number "95444" and the application program "wbangshou. The cloud server may add the newly added mapping information "95444 → wbangshou.app" to table 1 according to the registration request, and obtain the latest second mapping relationship as shown in table 3:

TABLE 3

Identification	Application program
		95111	Xhangservice.app
95222	Yhangzhushou.app
		95333	zhangshangZhang.app
95444	Wbangshou.app

Similarly, the cloud server may also delete and modify mapping information included in the second mapping relationship, which is not described here by way of example.

Further optionally, the client may also query a second mapping relationship on the cloud server, and synchronize the first mapping relationship and the second mapping relationship stored locally. As shown in fig. 4, fig. 4 is a schematic flowchart of a mapping relationship synchronization method in an embodiment of the present application, including the following steps:

3021. the client obtains the query request.

Optionally, the client may obtain a boot instruction for the client, and generate a query instruction according to the boot instruction, where the boot instruction is generated when the client boots; or, the client may further generate a query instruction in response to a query operation of the first user, where the first user is a client that operates the client, and the query operation may be a click operation of a virtual key used for a query function on the client by the first user, a press operation of an entity key used for the query function, or a voice operation that instructs to start the query function, which is not specifically limited. Therefore, the synchronization of the first mapping relation and the second mapping relation can be actively triggered when the client is started, or passively triggered in response to the query requirement of the first user, and the operation is convenient.

3022. And the client responds to the query request and sends the query request to the cloud server.

3023. And the cloud server responds to the query request and sends the second mapping relation stored in the cloud server to the client.

3024. And the client receives a second mapping relation returned by the cloud server after responding to the query request.

3025. And if the first mapping relation is inconsistent with the second mapping relation, the client synchronizes the first mapping relation with the second mapping relation.

Optionally, if the first mapping relationship is consistent with the second mapping relationship, the first mapping relationship stored by the client remains unchanged. It should be understood that the inconsistency between the first mapping relationship and the second mapping relationship may mean that the identifiers corresponding to the same identifier in the first mapping relationship and the second mapping relationship are different, or the identifiers corresponding to the same application in the first mapping relationship and the second mapping relationship are different, or the second mapping relationship (or the first mapping relationship) contains mapping information that neither the identifier nor the application exists in the first mapping relationship (or the second mapping relationship). Illustratively, an example of the first mapping relationship and the second mapping relationship is shown in tables 4 and 5, respectively:

TABLE 4

Identification	Application program
		95111	Xhangservice.app
95222	Yyinhang.app
		95333	zhangshangZhang.app
95444	Wco.app

TABLE 5

Identification	Application program
		95111	Xhangservice.app
95222	Yhangzhushou.app
		12345	zhangshangZhang.app
22333	qiyezhushou.app

In combination with table 4 and table 5, the application program corresponding to the identifier "95111" in the first mapping relationship is "xhangservice.app", and is consistent with the second mapping relationship, so that the application program is kept unchanged; the application program corresponding to the identifier "95222" in the first mapping relationship is "yinhang.app", which is inconsistent with the second mapping relationship, so that "yinhang.app" needs to be replaced by "yhangzhushou.app"; the identifier corresponding to the application program zhangshangzhang.app in the first mapping relation is 95333, which is inconsistent with the second mapping relation, so that 95333 needs to be replaced by 12345; the identifier "22333" or the application program "qiyezhushou.app" does not exist in the first mapping relationship, so a new piece of mapping information "22333 → qiyezhushou.app" needs to be added to the first mapping relationship; and the mapping information "95444 → Wco.app" contained in the first mapping relationship does not exist in the second mapping relationship, so that the piece of mapping information needs to be deleted from the first mapping relationship. It is understood that the content of the synchronized first mapping relationship should be the same as table 5.

It can be seen that, by implementing steps 3021 to 3025, the synchronicity between the first mapping relationship and the second mapping relationship can be ensured, thereby improving the accuracy of starting the application program.

303. And the client starts the target application program to establish communication connection between the client and the server corresponding to the target identification.

In the embodiment of the application, it can be understood that the client may establish a connection with the application server corresponding to the target application program by starting the target application program. Because the application server can carry out communication authorization and communication protocol agreement with the hotline server in the development stage of the target application program, the client can also establish connection with the hotline server through the application server and send the target identifier to the hotline server, so that the hotline server determines the server side indicated by the target identifier and finally establishes communication connection between the client and the server side. The communication protocol may include common protocols such as a TCP/IP protocol (transmission control protocol/internet protocol ) and an IPX/SPX protocol (internet packet exchange/sequence packet exchange), and may also be a custom protocol, which is not limited specifically; optionally, the hotline server should store the mapping relationship between the identifier and the server in advance.

For example, please refer to fig. 5a, where fig. 5a is a schematic diagram of a client launching a target application in an embodiment of the present application. In fig. 5a, when the client dials the hotline phone 95111, the call interface 50 is output. If the client determines the application a corresponding to the hotphone 95111 from the first mapping relationship, the application a is automatically started (e.g., an application start interface 51 shown in fig. 5 a), and a main interface 52 of the application a is output. The main interface 52 in the application program further displays a call floating window 521 for indicating that a call is in progress, and when the first user clicks the call floating window 521, the client can return to the call interface 50.

Optionally, please refer to fig. 5b, where fig. 5b is a schematic diagram of another client starting a target application program in this embodiment of the present application. In fig. 5b, after the client determines the application a corresponding to the hotphone 95111 from the first mapping relationship, the client may also output a start inquiry popup 501. If the first user clicks the allow button of the launch inquiry popup 501, the client launches application a as shown in fig. 5 b.

In an alternative implementation manner, if the client cannot query the target application corresponding to the target identifier from the first mapping relationship, or the client queries the target application from the first mapping relationship, but the client does not install the target application, the client does not execute step 303. Optionally, the client may further generate a query request when the target application corresponding to the target identifier cannot be queried from the first mapping relationship, and trigger execution of the above steps 3022 to 3025. And then, the client continuously judges whether the synchronized first mapping relation contains the target application program corresponding to the target identifier, if so, and the client is provided with the target application program, and the target application program can be started to avoid the failure of starting the target application program caused by the untimely update of the first mapping relation.

Optionally, if the client does not install the target application program, the client may further output, in the current call interface, installation inquiry information for inquiring whether installation of the target application program is allowed, and install and start the target application program according to a determination operation input by the first user for the installation inquiry information. For example, please refer to fig. 5c, fig. 5c is a schematic diagram of another client-side initiated target application in this embodiment of the present application. As shown in fig. 5c, when the client does not install application a, the client pops up an installation inquiry popup 502 in the call interface 50. If the first user clicks the permission button on the client, the client automatically installs and starts the application program A; if the first user clicks the reject button, the client will not install application a and will keep the call interface 50 displayed.

304. The client sends preset first information to the server through the target application program.

In this embodiment, the preset information type of the first information may include personal information (such as name, age, place of residence) of the first user, processed services, product purchase records, product serial number of the client device, history log, and the like, and is not particularly limited. Optionally, the information type of the first information may be specified in a development stage of the target application program, and may be confirmed as the communication content when the application server corresponding to the target application program makes a communication protocol agreement with the hotline server. The preset first information is used for the server to determine a service resource for the client, where the service resource may be a service (such as navigation), a product page, a charging interface, and the like built in the target application, and is not limited specifically. For example, if the first information indicates that the first user's age is included, the service resource may be a product page related to the age group to which the age belongs, such as an elderly insurance page; if the first information includes the transacted business of the first user, the service resource may be a resource associated with the transacted business, such as a recommended package associated with a roaming business. In addition, because the first information may further include content unfamiliar to the customer (such as products purchased very long ago), and device information that cannot be described in language, such as an International Mobile Equipment Identity (IMEI) of a mobile phone, this way can enrich the types of customer information acquired by customer service staff, which is beneficial to improving the accuracy of the business service.

In an optional implementation manner, the client acquires first authorized information first, and sends preset first information to the server through the target application program according to the first authorized information. For example, please refer to fig. 6, where fig. 6 is a schematic diagram illustrating a client acquiring first authorized information according to an embodiment of the present application. As shown in fig. 6, the client outputs a popup 601 inquiring whether the customer service 001 is allowed to read the following information or not on the main interface 60 of the application, and if the first user clicks an allow button on the client, the client determines the first information according to the type of information (including the name, age, frequent place, transacted business, and history log of the first user) indicated in the popup 601 and transmits the first information to the server corresponding to the customer service 001.

In another optional implementation manner, the client receives a first information reading request sent by the server, and sends preset first information to the server through the target application program in response to the first information reading request. In the above case, the first information reading request is actively triggered by the server when the server establishes a connection with the client, or is generated when a second user of the server inputs a query operation. The second user is a customer service person who operates the service end.

In yet another optional implementation manner, the client receives a first information reading request sent by the server, and obtains second authorized information in response to the first information reading request; and the client sends preset first information to the server through the target application program according to the second authorized information. The specific form of the second authorized information refers to the description of the first authorized information in the above embodiments, and is not described herein again.

Therefore, the client can actively upload the first information to the server through the target application program, and can also passively respond to the reading request of the server to upload the first information, so that the data interaction mode is more flexible. In addition, the client can send the first information to the server only after the authorization of the first user, so that the information privacy of the user can be guaranteed, and the use experience of the user is improved.

In addition, in a possible implementation manner, before the client sends the preset first information to the server through the target application, if the client does not log in the user account of the first user on the target application, login prompt information for indicating that the user logs in may be output. The client acquires login information input by the first user aiming at the login prompt information, logs in a user account of the first user according to the login information, and then the client can determine the first information according to the logged-in user account. The login information may be mobile phone number information, fingerprint information, voiceprint information, face information, or account password information of the first user, which is not limited specifically. Taking the login information as the mobile phone number information of the first user as an example, please refer to fig. 7, and fig. 7 is a schematic diagram of a client login user account in the embodiment of the present application. In fig. 7, the client outputs a login prompt popup 701 on the main interface 70 of the application a. If a first user clicks an allow button of the login prompt popup 701 on the client, the client may log in a user account according to a mobile phone number of the client (e.g., a number "137 xxxxxxxx" shown in fig. 7); if the first user clicks a button of "other login methods" on the client, the client may output pages of other login methods for the first user to perform account login, such as a fingerprint login page, an account password login page, and the like.

305. And the server determines service resources according to the first information.

In this embodiment of the application, optionally, the server may actively determine the service resource according to the first information. For example, if the first information includes a transacted business of the first user, the service resource determined by the server includes a plurality of frequently asked questions links related to the transacted business. Optionally, the server may further generate a call instruction in response to a call operation of the second user, and determine the service resource according to the call instruction and the first information. Illustratively, if customer service personnel recommend a purchase of a financial product to a customer based on business requirements expressed by the customer in the hotline telephone communication, a purchase page for multiple financial products may be manually invoked. And the server screens out a purchase page of a target financing product suitable for the customer from the financing products as a service resource according to the user information and the called purchase page contained in the first information. Therefore, the service resources to be called can be manually specified by customer service staff, and the accuracy of determining the service resources is improved while the individualized requirements of customers are met by combining the acquired user information.

306. And the server sends the service resources to the client through the target application program.

The client receives the service resource through the target application program.

307. The client outputs the service resource.

In one possible implementation, the service resource may be a resource built into the target application. For example, please refer to fig. 8a, fig. 8a is a schematic diagram of a client output service resource according to an embodiment of the present application. In fig. 8a, if the service resource called by the server is a purchase page of a financial product in the target application program, the client may output a purchase interface 81 of the financial product in the target application program.

In another possible implementation manner, the service resource may also be a resource of another application program, which is in the first mapping relationship, except the target application program and corresponds to the target identifier. For example, please refer to fig. 8b, fig. 8b is a schematic diagram of another client output service resource in the embodiment of the present application. In fig. 8B, assuming that the target application is application a and the service resource is a service page in application B, the client outputs a jump request popup 801 on the main interface 80 of application a. If the first user clicks the allow button in the jump request popup 801 on the client, the client starts the application B, displays the start interface 82 of the application B, and then outputs the service page 83 in the application B.

It can be seen that, in the embodiment of the present application, by implementing the above steps 304 to 307, the preset first information may be sent to the server through the target application program without being sent manually, which can reduce the difficulty of the server in obtaining the client information, reduce unnecessary question and answer time, and improve the accuracy of obtaining the client information and the efficiency of determining the service resources; in addition, the server can remotely call service resources for the client according to the preset first information without intervention of a client, so that the operation time wasted by the client due to unfamiliarity of the application program can be reduced, and the efficiency of hotline service is improved.

In addition, in an optional implementation manner, after receiving preset first information, the server may further generate a second information reading request in response to an information reading operation of a second user, where the second information reading request includes a target information type and is used to determine second information for the client; the server side sends a second information reading request to the client side; the client receives a second information reading request and determines second information corresponding to the target information type according to the second information reading request; the client sends second information to the server through the target application program; and the server receives the second information, determines the target service resource according to the first information and the second information, and then sends the target service resource to the client for output.

It will be appreciated that the predetermined first information generally corresponds to a predetermined type of information, and in some scenarios may not be sufficient to assist customer service personnel in resolving a business problem for a customer. Therefore, in the implementation manner, the customer service staff may also check out other information types except the information type included in the first information at the server, so that the server generates the second information reading request according to the checked other information types. Further optionally, the service end may determine the service resource returned to the client only according to the second information, or determine the service resource returned to the client according to the first information, the second information, and the interaction operation of the second user.

For example, if the client consults the nearest bank location and the first information includes the target bank information of the opened service of the client but does not include the location information of the client, the customer service staff needs to send a second information reading request for requesting to read the location information to the client through the server. The client responds to the second information reading request, obtains current position information through Global Positioning System (GPS) positioning, and returns the current position information to the server. And then, the server automatically starts navigation, and introduces the position of the bank network point corresponding to the target bank information and the current position information of the client in the navigation, thereby determining a network point closest to the current position of the client to generate a navigation page to be used as a target service resource to return to the client. Finally, the client directly outputs the navigation page in the target application program without manual search of the client.

Optionally, the client may further obtain third authorized information of the first user, and send the second information to the server through the target application program according to the third authorized information, so as to protect privacy of the client information.

Therefore, by implementing the implementation mode, the server can request to read more other information of the client under the condition that the business problem cannot be solved according to the first information, so that more accurate service resources are determined according to the supplemented information, and the hotline service experience of the client is further improved.

In the embodiment of the application, after the target application program is determined according to the target identifier corresponding to the hotline call connection, the target application program can be operated on the client side while the hotline call is performed, and the target application program and the server side are in online communication, so that the target application program participates in interaction of the hotline service, the dependency on the oral communication is reduced, and the communication time wasted due to unclear oral expression is reduced, thereby improving the efficiency of the hotline service and improving the experience of a user; in addition, the preset first information can be sent to the server through the target application program without manual sending, so that the difficulty of the server in obtaining the client information can be reduced, the accuracy of obtaining the client information is improved, and the efficiency of determining the service resources is improved; furthermore, the service side can remotely call service resources for the client side according to the preset first information without intervention of a client, so that the operation time wasted by the client due to unfamiliarity of the application program can be reduced, and the hot line service efficiency is further improved.

In the foregoing, a method for establishing a communication connection in an embodiment of the present application is described, and a client and a server in the embodiment of the present application are described below, as shown in fig. 9a, which is a schematic diagram of an embodiment of the client in the embodiment of the present application, where the client includes:

an obtaining module 901, configured to obtain a target identifier corresponding to a hotline call connection when the hotline call connection is established;

the processing module 902 is configured to determine a target application according to the target identifier and a preset first mapping relationship, and start the target application to establish a communication connection between the client and a server corresponding to the target identifier.

Optionally, in some embodiments of the present application, as shown in fig. 9b, which is a schematic diagram of another embodiment of a client in the embodiments of the present application, the client further includes a sending module 903, where:

a sending module 903, configured to send preset first information to the server through the target application after the processing module 902 starts the target application to establish a communication connection between the client and the server corresponding to the target identifier, where the preset first information is used by the server to determine service resources for the client;

the obtaining module 901 is further configured to receive a service resource sent by a server through a target application;

the processing module 902 is further configured to output the service resource.

Alternatively, in some embodiments of the present application,

an obtaining module 901, configured to obtain first authorized information; receiving a first information reading request sent by a server; responding to the first information reading request, and acquiring second authorized information;

a sending module 903, configured to send preset first information to the server through the target application according to the first authorized information; or responding to the first information reading request, and sending preset first information to the server through the target application program; or sending preset first information to the server through the target application program according to the second authorized information.

Alternatively, in some embodiments of the present application,

the obtaining module 901 is further configured to obtain a query request;

the sending module 903 is further configured to send, in response to the query request, the query request to the cloud server;

the obtaining module 901 is further configured to receive a second mapping relationship returned by the cloud server after responding to the query request;

the processing module 902 is further configured to synchronize the first mapping relationship with the second mapping relationship when the first mapping relationship is inconsistent with the second mapping relationship.

Optionally, in some embodiments of the present application, the obtaining module 901 is specifically configured to obtain a power-on instruction for the client, and generate a query request according to the power-on instruction; or, in response to the query operation of the first user, generating a query request.

Alternatively, in some embodiments of the present application,

the obtaining module 901 is further configured to receive a second information reading request sent by the server after the sending module 903 sends preset first information to the server through the target application program, where the second information reading request includes a target information type;

the processing module 902 is further configured to determine, according to the target information type, second information corresponding to the target information type;

the sending module 903 is further configured to send second information to the server through the target application, where the second information is used by the server to determine the target service resource.

Alternatively, in some embodiments of the present application,

the obtaining module 901 is further configured to obtain third authorized information;

the sending module 903 is specifically configured to send the second information to the server through the target application according to the third authorized information.

Optionally, in some embodiments of the present application, the preset first mapping relationship includes a correspondence relationship between an identifier and an application program.

As shown in fig. 10, which is a schematic diagram of an embodiment of a server in the embodiment of the present application, the server includes:

an obtaining module 1001, configured to obtain preset first information sent by a client through a target application program when a communication connection is established with the client through the target application program; the target application program is an application program which is determined and started by the client according to a target identifier and a preset first mapping relation, the target identifier is an identifier corresponding to the hotline call connection acquired when the hotline call connection is established by the client, and the target identifier corresponds to the server;

the processing module 1002 is configured to determine a service resource according to the first information;

a sending module 1003, configured to send the service resource to the client through the target application.

Alternatively, in some embodiments of the present application,

the processing module 1002 is specifically configured to generate a call instruction in response to a call operation of the second user, and determine a service resource according to the call instruction and the first information.

Alternatively, in some embodiments of the present application,

the sending module 1003 is further configured to send a first information reading request to the client when a communication connection is established with the client through the target application, where the first information reading request is used for the client to determine preset first information.

Alternatively, in some embodiments of the present application,

the processing module 1002 is further configured to, after the obtaining module 1001 obtains preset first information sent by the client through the target application, generate a second information reading request in response to an information reading operation of a second user, where the second information reading request includes a target information type;

the sending module 1003 is further configured to send a second information reading request to the client, where the second information reading request is used for the client to determine second information;

the obtaining module 1001 is further configured to receive second information sent by the client through the target application;

the processing module 1002 is specifically configured to determine a target service resource according to the first information and the second information.

As shown in fig. 11a, which is a schematic structural diagram of a client in an embodiment of the present application, the client includes:

one or more memories 1101;

one or more processors 1102 configured to execute one or more computer programs stored in the one or more memories 1101, and further configured to obtain a target identifier corresponding to the hotline connection when the hotline connection is established; and determining a target application program according to the target identifier and a preset first mapping relation, and starting the target application program to establish communication connection between the client and the server corresponding to the target identifier.

Optionally, in some embodiments of the present application, as shown in fig. 11b, which is another schematic structural diagram of a client in the embodiments of the present application, the client further includes a transceiver 1103, where:

the transceiver 1103 is configured to send, after the one or more processors 1102 start the target application to establish a communication connection between the client and the server corresponding to the target identifier, preset first information to the server through the target application, where the preset first information is used by the server to determine service resources for the client; the system is also used for receiving the service resources sent by the server through the target application program;

one or more processors 1102 are also configured to export service resources.

Alternatively, in some embodiments of the present application,

the transceiver 1103 is further configured to receive a first information reading request sent by the server;

one or more processors 1102 further configured to obtain first authorized information; responding to the first information reading request, and acquiring second authorized information;

the transceiver 1103 is specifically configured to send preset first information to the server through the target application according to the first authorized information; or responding to the first information reading request, and sending preset first information to the server through the target application program; or sending preset first information to the server through the target application program according to the second authorized information.

Alternatively, in some embodiments of the present application,

one or more processors 1102 further configured to obtain a query request;

the transceiver 1103 is further configured to send, in response to the query request, a query request to the cloud server; receiving a second mapping relation returned by the cloud server after responding to the query request;

the one or more processors 1102 are further configured to synchronize the first mapping relationship with the second mapping relationship when the first mapping relationship is inconsistent with the second mapping relationship.

Optionally, in some embodiments of the present application, the one or more processors 1102 are specifically configured to obtain a boot instruction for the client, and generate a query request according to the boot instruction; or, in response to the query operation of the first user, generating a query request.

Alternatively, in some embodiments of the present application,

the transceiver 1103 is further configured to receive a second information reading request sent by the server after sending preset first information to the server through the target application, where the second information reading request includes a target information type;

the one or more processors 1102 are further configured to determine, according to the target information type, second information corresponding to the target information type;

the transceiver 1103 is further configured to send second information to the server through the target application, where the second information is used by the server to determine the target service resource.

Alternatively, in some embodiments of the present application,

one or more processors 1102 further configured to obtain third authorized information;

the transceiver 1103 is specifically configured to send the second information to the server through the target application according to the third authorized information.

As shown in fig. 12, which is a schematic structural diagram of a server in an embodiment of the present application, the server includes:

one or more memories 1201;

the one or more processors 1202 are configured to execute one or more computer programs stored in the one or more memories 1201, and further configured to acquire preset first information sent by a client through a target application program when a communication connection is established with the client through the target application program, where the target application program is an application program determined and started by the client according to a target identifier and a preset first mapping relationship, the target identifier is an identifier corresponding to a hotline call connection acquired when the hotline call connection is established by the client, and the target identifier corresponds to a server; determining service resources according to the first information;

a transceiver 1203 for sending the service resource to the client through the target application.

Optionally, in some embodiments of the present application, the one or more processors 1202 are specifically configured to generate a call instruction in response to a call operation of the second user; and determining the service resource according to the calling instruction and the first information.

Optionally, in some embodiments of the present application, the transceiver 1203 is specifically configured to send a first information reading request to the client when a communication connection is established with the client through the target application, where the first information reading request is used for the client to determine preset first information; the method comprises the steps of obtaining preset first information sent by a client through a target application program.

Optionally, in some embodiments of the present application, the one or more processors 1202 are further configured to, after the transceiver 1203 acquires preset first information sent by the client through the target application, generate a second information reading request in response to an information reading operation of a second user, where the second information reading request includes a target information type;

the transceiver 1203 is further configured to send a second information reading request to the client, where the second information reading request is used for the client to determine second information; receiving second information sent by the client through the target application program;

the one or more processors 1202 are specifically configured to determine a target service resource based on the first information and the second information.

Fig. 13 is a diagram illustrating a hardware architecture of a client according to an embodiment of the present invention.

The client 1300 may include a processor 1310, an external memory interface 1320, an internal memory 1321, a Universal Serial Bus (USB) interface 1330, a charging management module 1340, a power management module 1341, a battery 1342, an antenna 1, an antenna 2, a mobile communication module 1350, a wireless communication module 1360, an audio module 1370, a speaker 1370A, a receiver 1370B, a microphone 1370C, an earphone interface 1370D, a sensor module 1380, keys 1390, a motor 1391, an indicator 1392, a camera 1393, a display 1394, and a Subscriber Identity Module (SIM) card interface 1395, and the like. The sensor module 1380 may include a pressure sensor 1380A, a gyro sensor 1380B, an air pressure sensor 1380C, a magnetic sensor 1380D, an acceleration sensor 1380E, a distance sensor 1380F, a proximity light sensor 13806, a fingerprint sensor 1380H, a temperature sensor 1380J, a touch sensor 1380K, an ambient light sensor 1380L, a bone conduction sensor 1380M, and the like.

It is to be understood that the illustrated structure of the embodiment of the present application does not specifically limit the client terminal 1300. In other embodiments of the present application, client 1300 may include more or fewer components than illustrated, or combine certain components, or split certain components, or a different arrangement of components. The illustrated components may be implemented in hardware, software, or a combination of software and hardware.

Processor 1310 may include one or more processing units, such as: the processor 1310 may include an Application Processor (AP), a modem processor, a Graphics Processor (GPU), an Image Signal Processor (ISP), a controller, a video codec, a Digital Signal Processor (DSP), a baseband processor, and/or a neural-Network Processing Unit (NPU), etc. The different processing units may be separate devices or may be integrated into one or more processors.

The controller can generate an operation control signal according to the instruction operation code and the timing signal to complete the control of instruction fetching and instruction execution.

A memory may also be provided in processor 1310 for storing instructions and data. In some embodiments, the memory in the processor 1310 is a cache memory. The memory may hold instructions or data that have just been used or recycled by the processor 1310. If the processor 1310 needs to reuse the instructions or data, it may call directly from the memory. Avoiding repeated accesses reduces the latency of the processor 1310, thereby increasing the efficiency of the system.

In some embodiments, processor 1310 may include one or more interfaces. The interface may include an integrated circuit (I2C) interface, an integrated circuit built-in audio (I2S) interface, a Pulse Code Modulation (PCM) interface, a universal asynchronous receiver/transmitter (UART) interface, a Mobile Industry Processor Interface (MIPI), a general-purpose input/output (GPIO) interface, a Subscriber Identity Module (SIM) interface, and/or a Universal Serial Bus (USB) interface, etc.

The I2C interface is a bi-directional synchronous serial bus that includes a serial data line (SDA) and a Serial Clock Line (SCL). In some embodiments, processor 1310 may include multiple sets of I2C buses. The processor 1310 may be coupled to the touch sensor 1380K, the charger, the flash, the camera 1393, etc. via different I2C bus interfaces, respectively. For example: the processor 1310 may be coupled to the touch sensor 1380K via an I2C interface, such that the processor 1310 and the touch sensor 1380K communicate via an I2C bus interface to implement touch functionality of the client 1300.

The I2S interface may be used for audio communication. In some embodiments, processor 1310 may include multiple sets of I2S buses. Processor 1310 may be coupled to audio module 1370 via an I2S bus to enable communication between processor 1310 and audio module 1370. In some embodiments, the audio module 1370 may transmit audio signals to the wireless communication module 1360 through the I2S interface, enabling answering calls through bluetooth headsets.

The PCM interface may also be used for audio communication, sampling, quantizing and encoding analog signals. In some embodiments, the audio module 1370 and the wireless communication module 1360 may be coupled through a PCM bus interface. In some embodiments, the audio module 1370 may also transmit audio signals to the wireless communication module 1360 through the PCM interface, so as to receive phone calls through the bluetooth headset. Both the I2S interface and the PCM interface may be used for audio communication.

The UART interface is a universal serial data bus used for asynchronous communications. The bus may be a bidirectional communication bus. It converts the data to be transmitted between serial communication and parallel communication. In some embodiments, a UART interface is generally used to connect the processor 1310 with the wireless communication module 1360. For example: the processor 1310 communicates with a bluetooth module in the wireless communication module 1360 through a UART interface to implement a bluetooth function. In some embodiments, the audio module 1370 may transmit the audio signal to the wireless communication module 1360 through the UART interface, so as to realize the function of playing music through the bluetooth headset.

The MIPI interface can be used to connect the processor 1310 with peripheral devices such as the display 1394 and the camera 1393. The MIPI interface includes a Camera Serial Interface (CSI), a Display Serial Interface (DSI), and the like. In some embodiments, processor 1310 and camera 1393 communicate over a CSI interface, enabling the capture functionality of client 1300. The processor 1310 and the display screen 1394 communicate via the DSI interface, and the display function of the client 1300 is realized.

The GPIO interface may be configured by software. The GPIO interface may be configured as a control signal and may also be configured as a data signal. In some embodiments, a GPIO interface may be used to connect the processor 1310 with the camera 1393, the display 1394, the wireless communication module 1360, the audio module 1370, the sensor module 1380, and so on. The GPIO interface may also be configured as an I2C interface, an I2S interface, a UART interface, a MIPI interface, and the like.

The USB interface 1330 is an interface conforming to the USB standard specification, and may specifically be a Mini USB interface, a Micro USB interface, a USB Type C interface, or the like. The USB interface 130 may be used to connect a charger to charge the client 1300, or may be used to transmit data between the client 1300 and a peripheral device. And the earphone can also be used for connecting an earphone and playing audio through the earphone. The interface may also be used to connect other electronic devices, such as AR devices and the like.

It should be understood that the interfacing relationship between the modules illustrated in the embodiment of the present application is only an exemplary illustration, and does not form a structural limitation on the client 1300. In other embodiments of the present application, the client 1300 may also adopt different interface connection manners or a combination of multiple interface connection manners in the above embodiments.

The charge management module 1340 is used to receive charging input from the charger. The charger may be a wireless charger or a wired charger. In some wired charging embodiments, the charging management module 1340 may receive charging inputs from a wired charger via the USB interface 130. In some wireless charging embodiments, the charging management module 1340 may receive wireless charging input through the wireless charging coil of the client 1300. The charging management module 1340 can also supply power to the client through the power management module 1341 while charging the battery 1342.

The power management module 1341 is used to connect the battery 1342, the charging management module 1340 and the processor 1310. The power management module 1341 receives input from the battery 1342 and/or the charging management module 1340, and provides power to the processor 1310, the internal memory 1321, the display 1394, the camera 1393, and the wireless communication module 1360. The power management module 1341 may also be used to monitor parameters such as battery capacity, battery cycle count, and battery state of health (leakage, impedance). In some other embodiments, the power management module 1341 may also be disposed in the processor 1310. In other embodiments, the power management module 1341 and the charge management module 1340 can be disposed in the same device.

The wireless communication function of the client 1300 may be implemented by the antenna 1, the antenna 2, the mobile communication module 1350, the wireless communication module 1360, the modem processor, the baseband processor, and the like.

The antennas 1 and 2 are used for transmitting and receiving electromagnetic wave signals. Each antenna in client 1300 may be used to cover a single or multiple communication bands. Different antennas can also be multiplexed to improve the utilization of the antennas. For example: the antenna 1 may be multiplexed as a diversity antenna of a wireless local area network. In other embodiments, the antenna may be used in conjunction with a tuning switch.

The mobile communication module 1350 may provide a solution for wireless communication including 2G/3G/4G/5G, etc. applied on the client 1300. The mobile communication module 1350 may include at least one filter, a switch, a power amplifier, a Low Noise Amplifier (LNA), and the like. The mobile communication module 1350 can receive electromagnetic waves from the antenna 1, filter, amplify, etc. the received electromagnetic waves, and transmit the electromagnetic waves to the modem processor for demodulation. The mobile communication module 1350 can also amplify the signal modulated by the modem processor, and convert the signal into electromagnetic wave through the antenna 1 to radiate the electromagnetic wave. In some embodiments, at least some of the functional modules of the mobile communication module 1350 may be disposed in the processor 1310. In some embodiments, at least some of the functional modules of the mobile communication module 1350 may be disposed in the same device as at least some of the modules of the processor 1310.

The modem processor may include a modulator and a demodulator. The modulator is used for modulating a low-frequency baseband signal to be transmitted into a medium-high frequency signal. The demodulator is used for demodulating the received electromagnetic wave signal into a low-frequency baseband signal. The demodulator then passes the demodulated low frequency baseband signal to a baseband processor for processing. The low frequency baseband signal is processed by the baseband processor and then transferred to the application processor. The application processor outputs a sound signal through an audio device (not limited to the speaker 1370A, the receiver 1370B, and the like), or displays an image or video through the display screen 1394. In some embodiments, the modem processor may be a stand-alone device. In other embodiments, the modem processor may be separate from the processor 1310, and may be located in the same device as the mobile communication module 1350 or other functional modules.

The wireless communication module 1360 may provide solutions for wireless communication applied to the client 1300, including Wireless Local Area Networks (WLANs) (such as wireless fidelity (Wi-Fi) networks), Bluetooth (BT), Global Navigation Satellite Systems (GNSS), Frequency Modulation (FM), Near Field Communication (NFC), Infrared (IR), and the like. The wireless communication module 1360 may be one or more devices that integrate at least one communication processing module. The wireless communication module 1360 receives electromagnetic waves via the antenna 2, performs frequency modulation and filtering processing on the electromagnetic wave signal, and transmits the processed signal to the processor 1310. Wireless communication module 1360 may also receive signals to be transmitted from processor 1310, frequency modulate, amplify, and convert to electromagnetic radiation via antenna 2.

In some embodiments, antenna 1 of client 1300 is coupled to mobile communication module 1350 and antenna 2 is coupled to wireless communication module 1360, such that client 1300 may communicate with networks and other devices via wireless communication techniques. The wireless communication technology may include global system for mobile communications (GSM), General Packet Radio Service (GPRS), Code Division Multiple Access (CDMA), Wideband Code Division Multiple Access (WCDMA), time-division code division multiple access (time-division code division multiple access, TD-SCDMA), Long Term Evolution (LTE), LTE, BT, GNSS, WLAN, NFC, FM, and/or IR technologies, etc. The GNSS may include a Global Positioning System (GPS), a global navigation satellite system (GLONASS), a beidou satellite navigation system (BDS), a quasi-zenith satellite system (QZSS), and/or a Satellite Based Augmentation System (SBAS).

The client 1300 implements a display function by the GPU, the display screen 1394, and the application processor, etc. The GPU is a microprocessor for image processing, connected to the display screen 1394 and the application processor. The GPU is used to perform mathematical and geometric calculations for graphics rendering. Processor 1310 may include one or more GPUs that execute program instructions to generate or change display information.

The display screen 1394 is used for displaying images, video, and the like. The display screen 1394 includes a display panel. The display panel may be a Liquid Crystal Display (LCD), an organic light-emitting diode (OLED), an active-matrix organic light-emitting diode (AMOLED), a flexible light-emitting diode (FLED), a miniature, a Micro-o led, a quantum dot light-emitting diode (QLED), or the like. In some embodiments, client 1300 can include 1 or N display screens 1394, N being a positive integer greater than 1.

The client 1300 can realize a shooting function through the ISP, the camera 1393, the video codec, the GPU, the display screen 1394, the application processor, and the like.

The ISP is used to process data fed back by the camera 1393. For example, when a photo is taken, the shutter is opened, light is transmitted to the camera photosensitive element through the lens, the optical signal is converted into an electrical signal, and the camera photosensitive element transmits the electrical signal to the ISP for processing and converting into an image visible to naked eyes. The ISP can also carry out algorithm optimization on the noise, brightness and skin color of the image. The ISP can also optimize parameters such as exposure, color temperature and the like of a shooting scene. In some embodiments, the ISP may be provided in the camera 1393.

The camera 1393 is used to capture still images or video. The object generates an optical image through the lens and projects the optical image to the photosensitive element. The photosensitive element may be a Charge Coupled Device (CCD) or a complementary metal-oxide-semiconductor (CMOS) phototransistor. The light sensing element converts the optical signal into an electrical signal, which is then passed to the ISP where it is converted into a digital image signal. And the ISP outputs the digital image signal to the DSP for processing. The DSP converts the digital image signal into image signal in standard RGB, YUV and other formats. In some embodiments, client 1300 may include 1 or N cameras 1393, N being a positive integer greater than 1.

The digital signal processor is used for processing digital signals, and can process digital image signals and other digital signals. For example, when the client 1300 selects a frequency point, the digital signal processor is used to perform fourier transform or the like on the frequency point energy.

Video codecs are used to compress or decompress digital video. Client 1300 may support one or more video codecs. As such, client 1300 may play or record video in a variety of encoding formats, such as: moving Picture Experts Group (MPEG) 1, MPEG2, MPEG3, MPEG4, and the like.

The NPU is a neural-network (NN) computing processor that processes input information quickly by using a biological neural network structure, for example, by using a transfer mode between neurons of a human brain, and can also learn by itself continuously. The NPU may implement applications such as intelligent awareness for the client 1300, for example: image recognition, face recognition, speech recognition, text understanding, and the like.

The external memory interface 1320 may be used to connect an external memory card, such as a Micro SD card, to extend the storage capability of the client 1300. The external memory card communicates with the processor 1310 through the external memory interface 1320 to implement a data storage function. For example, files such as music, video, etc. are saved in an external memory card.

Internal memory 1321 may be used to store computer-executable program code, including instructions. The internal memory 1321 may include a program storage area and a data storage area. The storage program area may store an operating system, an application program (such as a sound playing function, an image playing function, etc.) required by at least one function, and the like. The storage data area may store data (such as audio data, a phonebook, etc.) created during use of the client 1300, and the like. In addition, the internal memory 1321 may include a high-speed random access memory, and may further include a nonvolatile memory such as at least one of a magnetic disk storage device, a flash memory device, a universal flash memory (UFS), and the like. The processor 1310 executes various functional applications of the client 1300 and data processing by executing instructions stored in the internal memory 1321 and/or instructions stored in a memory provided in the processor.

The client 1300 can implement audio functions through the audio module 1370, the speaker 1370A, the receiver 1370B, the microphone 1370C, the earphone interface 1370D, and the application processor. Such as music playing, recording, etc.

The audio module 1370 is used to convert digital audio information into an analog audio signal output and also used to convert an analog audio input into a digital audio signal. The audio module 1370 may also be used to encode and decode audio signals. In some embodiments, the audio module 1370 may be disposed in the processor 1310, or some functional modules of the audio module 1370 may be disposed in the processor 1310.

The speaker 1370A, also called a "horn", is used to convert an audio electrical signal into an acoustic signal. The client 1300 can listen to music through the speaker 170A, or listen to a hands-free conversation.

The receiver 1370B, also called "earpiece", is used to convert the electrical audio signal into an acoustic signal. When the client 1300 receives a call or voice information, it can receive voice by placing the receiver 1370B close to the ear of the person.

The microphone 1370C, also called "microphone", converts a sound signal into an electrical signal. When making a call or transmitting voice information, the user can input a voice signal into the microphone 1370C by making a sound near the microphone 1370C by the mouth of the user. The client 1300 may be provided with at least one microphone 1370C. In other embodiments, the client 1300 may be provided with two microphones 1370C to achieve a noise reduction function in addition to collecting sound signals. In other embodiments, the client 1300 may further include three, four or more microphones 1370C to collect sound signals, reduce noise, identify sound sources, and implement directional recording functions.

The headphone interface 1370D is used to connect wired headphones. The headset interface 1370D may be the USB interface 1330, or may be a 3.5mm open mobile electronic device platform (OMTP) standard interface, a cellular telecommunications industry association (cellular telecommunications industry association of the USA, CTIA) standard interface.

The pressure sensor 1380A is used to sense a pressure signal and convert the pressure signal into an electrical signal. In some embodiments, pressure sensor 1380A may be disposed on display 1394. The pressure sensors 1380A may be of a wide variety, such as resistive pressure sensors, inductive pressure sensors, capacitive pressure sensors, and the like. The capacitive pressure sensor may be a sensor comprising at least two parallel plates having an electrically conductive material. When a force acts on the pressure sensor 1380A, the capacitance between the electrodes changes. The client 1300 determines the intensity of the pressure from the change in capacitance. When a touch operation is applied to the display screen 1394, the client 1300 detects the intensity of the touch operation based on the pressure sensor 1380A. The client 1300 may also calculate the position of the touch from the detection signal of the pressure sensor 1380A. In some embodiments, the touch operations that are applied to the same touch position but different touch operation intensities may correspond to different operation instructions. For example: and when the touch operation with the touch operation intensity smaller than the first pressure threshold value acts on the short message application icon, executing an instruction for viewing the short message. And when the touch operation with the touch operation intensity larger than or equal to the first pressure threshold value acts on the short message application icon, executing an instruction of newly building the short message.

The gyroscope sensors 1380B may be used to determine the motion pose of the client 1300. In some embodiments, the angular velocity of client 1300 about three axes (i.e., x, y, and z axes) may be determined by gyroscope sensors 1380B. The gyro sensor 1380B may be used for photographing anti-shake. Illustratively, when the shutter is pressed, the gyro sensor 1380B detects the shake angle of the client 1300, calculates the distance to be compensated for by the lens module according to the shake angle, and allows the lens to counteract the shake of the client 1300 through a reverse motion, thereby achieving anti-shake. The gyroscope sensor 1380B may also be used for navigation, somatosensory gaming scenes.

The air pressure sensor 1380C is used to measure air pressure. In some embodiments, the client 1300 calculates altitude, aiding in positioning and navigation, from barometric pressure values measured by the barometric pressure sensor 1380C.

The magnetic sensor 1380D includes a hall sensor. The client 1300 may detect the opening and closing of the flip holster using the magnetic sensor 1380D. In some embodiments, when client 1300 is a flip, client 1300 may detect the opening and closing of the flip according to magnetic sensor 1380D. And then according to the opening and closing state of the leather sheath or the opening and closing state of the flip cover, the automatic unlocking of the flip cover is set.

The acceleration sensor 1380E may detect the magnitude of acceleration of the client 1300 in various directions (typically three axes). The magnitude and direction of gravity may be detected when the client 1300 is stationary. The method can also be used for identifying the client gesture, and is applied to horizontal and vertical screen switching, pedometers and other applications.

A distance sensor 1380F for measuring distance. The client 1300 may measure the distance by infrared or laser. In some embodiments, taking a scene, the client 1300 may utilize the distance sensor 1380F to range for fast focus.

The proximity light sensor 1380G may include, for example, a Light Emitting Diode (LED) and a light detector, such as a photodiode. The light emitting diode may be an infrared light emitting diode. The client 1300 emits infrared light to the outside through the light emitting diode. Client 1300 detects infrared reflected light from nearby objects using photodiodes. When sufficient reflected light is detected, it can be determined that there is an object near the client 1300. When insufficient reflected light is detected, client 1300 may determine that there is no object near client 1300. The client 1300 can utilize the proximity light sensor 1380G to detect that the user holds the client 1300 close to the ear for talking, so as to automatically extinguish the screen to achieve the purpose of saving power. The proximity light sensor 1380G may also be used in a holster mode, a pocket mode automatically unlocking and locking the screen.

The ambient light sensor 1380L is used to sense ambient light brightness. Client 1300 may adaptively adjust the display screen 1394 brightness according to the perceived ambient light brightness. The ambient light sensor 1380L may also be used to automatically adjust the white balance when taking a picture. The ambient light sensor 1380L may also cooperate with the proximity light sensor 1380G to detect whether the client 1300 is in a pocket to prevent accidental touches.

The fingerprint sensor 1380H is used to collect a fingerprint. The client 1300 may utilize the collected fingerprint characteristics to implement fingerprint unlocking, access to an application lock, fingerprint photographing, fingerprint incoming call answering, and the like.

The temperature sensor 1380J is used to detect temperature. In some embodiments, the client 1300 implements a temperature processing strategy using the temperature detected by the temperature sensor 1380J. For example, when the temperature reported by the temperature sensor 1380J exceeds a threshold, the client 1300 performs a reduction in the performance of the processor located near the temperature sensor 1380J, so as to reduce power consumption and implement thermal protection. In other embodiments, when the temperature is below another threshold, client 1300 heats battery 1342 to avoid an abnormal shutdown of client 1300 due to low temperature. In other embodiments, when the temperature is below a further threshold, client 1300 performs a boost on the output voltage of battery 1342 to avoid an abnormal shutdown due to low temperature.

The touch sensor 1380K is also referred to as a "touch device". The touch sensor 1380K may be disposed on the display screen 1394, and the touch sensor 1380K and the display screen 1394 form a touch screen, which is also referred to as a "touch screen". The touch sensor 1380K is used to detect a touch operation applied thereto or therearound. The touch sensor can communicate the detected touch operation to the application processor to determine the touch event type. Visual output related to the touch operation can be provided through the display screen 1394. In other embodiments, the touch sensor 1380K may be disposed on the surface of the client 1300 at a different location than the display 1394.

The bone conduction sensor 1380M may acquire a vibration signal. In some embodiments, the bone conduction transducer 1380M may acquire a vibration signal of the body's voice vibrating bone mass. The bone conduction sensor 1380M may also contact the pulse of the human body to receive the blood pressure pulsation signal. In some embodiments, a bone conduction sensor 1380M may also be provided in the headset, incorporated into a bone conduction headset. The audio module 1370 may analyze a voice signal based on the vibration signal of the bone mass vibrated by the sound part acquired by the bone conduction sensor 1380M, so as to implement a voice function. The application processor can analyze heart rate information based on the blood pressure beating signal acquired by the bone conduction sensor 1380M, so as to realize the heart rate detection function.

The keys 1390 include a power-on key, volume key, etc. The keys 1390 may be mechanical keys. Or may be touch keys. The client 1300 may receive a key input, and generate a key signal input related to user setting and function control of the client 1300.

Motor 1391 may generate a vibration cue. The motor 1391 may be used for both incoming call vibration cues and touch vibration feedback. For example, touch operations applied to different applications (e.g., photographing, audio playing, etc.) may correspond to different vibration feedback effects. The motor 1391 may also respond to different vibration feedback effects in response to touch operations applied to different areas of the display screen 1394. Different application scenarios (e.g., time reminding, receiving information, alarm clock, game, etc.) may also correspond to different vibration feedback effects. The touch vibration feedback effect may also support customization.

Indicator 1392 may be an indicator light that may be used to indicate a state of charge, a change in charge, or a message, missed call, notification, etc.

The SIM card interface 1395 is used to connect a SIM card. The SIM card can be attached to and detached from the client 1300 by being inserted into and pulled out of the SIM card interface 1395. Client 1300 may support 1 or N SIM card interfaces, N being a positive integer greater than 1. The SIM card interface 1395 may support a Nano SIM card, a Micro SIM card, a SIM card, etc. Multiple cards can be inserted into the same SIM card interface 1395 at the same time. The types of the plurality of cards may be the same or different. The SIM card interface 1395 may also be compatible with different types of SIM cards. The SIM card interface 1395 is also compatible with external memory cards. The client 1300 realizes functions such as conversation and data communication through the interaction between the SIM card and the network. In some embodiments, client 1300 employs esims, namely: an embedded SIM card. The eSIM card can be embedded in the client 1300 and cannot be separated from the client 1300.

It should be understood that, when the server is a client, the hardware structure of the server may refer to fig. 13 and the above description of fig. 13, and details are not repeated here.

In the first implementation of the present application, for the client, the processor 1310 is configured to, when establishing the hotline call connection, obtain a target identifier corresponding to the hotline call connection, determine a target application according to the target identifier and the first mapping relationship read from the internal memory 1321, and then start the target application, so as to establish a communication connection with the server corresponding to the target identifier through the mobile communication module 1350 or the wireless communication module 1360.

In a second implementation of the present application, for the server, the mobile communication module 1350 (or the wireless communication module 1360) is configured to, in a case that a communication connection is established with the client through the target application, obtain preset first information sent by the client through the target application; the target application program is an application program which is determined and started by the client according to a target identifier and a preset first mapping relation, the target identifier is an identifier corresponding to the hotline call connection acquired when the hotline call connection is established by the client, and the target identifier corresponds to the server;

a processor 1310 configured to determine a service resource according to the first information;

the mobile communication module 1350 (or the wireless communication module 1360) is also used to transmit service resources to the client through the target application.

The software system of the client 1300 may employ a layered architecture, an event-driven architecture, a micro-core architecture, a micro-service architecture, or a cloud architecture. The embodiment of the present application exemplifies a software structure of the client 1300 by taking an Android system with a layered architecture as an example.

Fig. 14 is a block diagram illustrating a software structure of a client 1300 according to an embodiment of the present invention.

The layered architecture divides the software into several layers, each layer having a clear role and division of labor. The layers communicate with each other through a software interface. In some embodiments, the Android system is divided into four layers, an application layer, an application framework layer, an Android runtime (Android runtime) and system library, and a kernel layer from top to bottom.

The application layer may include a series of application packages.

As shown in fig. 14, the application package may include camera, gallery, calendar, phone call, map, navigation, WLAN, bluetooth, music, video, short message, etc. applications.

The application framework layer provides an Application Programming Interface (API) and a programming framework for the application programs of the application layer. The application framework layer includes a number of predefined functions.

As shown in FIG. 14, the application framework layers may include a window manager, content provider, view system, phone manager, resource manager, notification manager, and the like.

The window manager is used for managing window programs. The window manager can obtain the size of the display screen, judge whether a status bar exists, lock the screen, intercept the screen and the like.

The content provider is used to store and retrieve data and make it accessible to applications. The data may include video, images, audio, calls made and received, browsing history and bookmarks, phone books, etc.

The view system includes visual controls such as controls to display text, controls to display pictures, and the like. The view system may be used to build applications. The display interface may be composed of one or more views. For example, the display interface including the short message notification icon may include a view for displaying text and a view for displaying pictures.

The telephony manager is used to provide the communication functions of the client 1300. Such as management of call status (including on, off, etc.).

The resource manager provides various resources for the application, such as localized strings, icons, pictures, layout files, video files, and the like.

The notification manager enables the application to display notification information in the status bar, can be used to convey notification-type messages, can disappear automatically after a short dwell, and does not require user interaction. Such as a notification manager used to inform download completion, message alerts, etc. The notification manager may also be a notification that appears in the form of a chart or scroll bar text at the top status bar of the system, such as a notification of a background running application, or a notification that appears on the screen in the form of a dialog window. For example, prompting text information in the status bar, sounding a prompt tone, vibrating the electronic device, flashing an indicator light, etc.

The Android runtime comprises a core library and a virtual machine. The Android runtime is responsible for scheduling and managing an Android system.

The core library comprises two parts: one part is a function which needs to be called by java language, and the other part is a core library of android.

The application layer and the application framework layer run in a virtual machine. And executing java files of the application program layer and the application program framework layer into a binary file by the virtual machine. The virtual machine is used for performing the functions of object life cycle management, stack management, thread management, safety and exception management, garbage collection and the like.

The system library may include a plurality of functional modules. For example: surface managers (surface managers), media libraries (media libraries), three-dimensional graphics processing libraries (e.g., OpenGL ES), 2D graphics engines (e.g., SGL), and the like.

The surface manager is used to manage the display subsystem and provide fusion of 2D and 3D layers for multiple applications.

The media library supports a variety of commonly used audio, video format playback and recording, and still image files, among others. The media library may support a variety of audio-video encoding formats, such as: MPEG4, H.264, MP3, AAC, AMR, JPG, PN6, etc.

The three-dimensional graphic processing library is used for realizing three-dimensional graphic drawing, image rendering, synthesis, layer processing and the like.

The 2D graphics engine is a drawing engine for 2D drawing.

The kernel layer is a layer between hardware and software. The inner core layer at least comprises a display driver, a camera driver, an audio driver and a sensor driver.

It should be understood that, when the server is a customer server, the software structure of the server may refer to fig. 14 and the above description of fig. 14, and details are not repeated here.

Fig. 15 is a schematic structural diagram of a hotline server in the embodiment of the present application. The hotline server 1500 may vary greatly due to configuration or performance differences and may include one or more Central Processing Units (CPUs) 1522 (e.g., one or more processors) and memory 1532, one or more storage media 1530 (e.g., one or more mass storage devices) storing applications 1542 or data 1544. Memory 1532 and storage media 1530 may be, among other things, transient or persistent storage. The program stored on the storage medium 1530 may include one or more modules (not shown), each of which may include a series of instructions operating on the hotline server. Still further, central processor 1522 may be configured to communicate with storage medium 1530 to execute a series of instruction operations on storage medium 1530 at hotline server 1500.

Hotline server 1500 may also include one or more power supplies 1526, one or more wired or wireless network interfaces 1550, one or more input-output interfaces 1558, and/or one or more operating systems 1541, such as Windows Server, Mac 0S XTM, UnixTM, LinuxTM, FreeBSDTM, etc.

It is understood that, when the server is a customer server, the steps executed by the server in the embodiments shown in fig. 3 and 4 may be based on the hardware structure shown in fig. 13 and the software structure shown in fig. 14; when the server is a hotline server, the steps performed by the server in the embodiments shown in fig. 3 and 4 may be based on the hotline server structure shown in fig. 15.

In the above embodiments, the implementation may be wholly or partially realized by software, hardware, firmware, or any combination thereof. When implemented in software, may be implemented in whole or in part in the form of a computer program product.

The computer program product includes one or more computer instructions. When loaded and executed on a computer, cause the processes or functions described in accordance with the embodiments of the application to occur, in whole or in part. The computer may be a general purpose computer, a special purpose computer, a network of computers, or other programmable device. The computer instructions may be stored on a computer readable storage medium or transmitted from one computer readable storage medium to another, for example, from one website, computer, server, or data center to another website, computer, server, or data center via wire (e.g., coaxial cable, fiber optic, Digital Subscriber Line (DSL)) or wireless (e.g., infrared, wireless, microwave, etc.). The computer-readable storage medium can be any available medium that a computer can store or a data storage device, such as a server, a data center, etc., that is integrated with one or more available media. The usable medium may be a magnetic medium (e.g., floppy disk, hard disk, magnetic tape), an optical medium (e.g., DVD), or a semiconductor medium (e.g., Solid State Disk (SSD)), among others.

It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other manners. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units is only one logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.

The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be substantially implemented or contributed to by the prior art, or all or part of the technical solution may be embodied in a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a read-only memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.

The above embodiments are only used for illustrating the technical solutions of the present application, and not for limiting the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions in the embodiments of the present application.

Claims

1. A method for establishing a communication connection, the method being applied to a client and comprising:

when a hotline call connection is established, acquiring a target identifier corresponding to the hotline call connection;

determining a target application program according to the target identifier and a preset first mapping relation;

and starting the target application program to establish communication connection between the client and the server corresponding to the target identification.

2. The method of claim 1, wherein after the launching of the target application to establish the communication connection between the client and the server corresponding to the target identifier, the method further comprises:

sending preset first information to the server through the target application program, wherein the preset first information is used for the server to determine service resources for the client;

receiving the service resource sent by the server through the target application program;

and outputting the service resource.

3. The method according to claim 1 or 2, wherein the sending, by the target application program, preset first information to the server side includes:

acquiring first authorized information; sending preset first information to the server through the target application program according to the first authorized information;

alternatively, the first and second electrodes may be,

receiving a first information reading request sent by the server; responding to the first information reading request, and sending preset first information to the server through the target application program;

alternatively, the first and second electrodes may be,

receiving a first information reading request sent by the server; responding to the first information reading request, and acquiring second authorized information; and sending preset first information to the server through the target application program according to the second authorized information.

4. The method according to any one of claims 1 to 3, further comprising:

acquiring a query request;

responding to the query request, and sending the query request to a cloud server;

receiving a second mapping relation returned by the cloud server after responding to the query request;

and if the first mapping relation is inconsistent with the second mapping relation, synchronizing the first mapping relation with the second mapping relation.

5. The method of claim 4, wherein obtaining the query request comprises:

acquiring a starting-up instruction for the client; generating a query request according to the starting instruction;

alternatively, the first and second electrodes may be,

and generating a query request in response to the query operation of the first user.

6. The method according to any one of claims 2 to 5, wherein after sending the preset first information to the server by the target application, the method further comprises:

receiving a second information reading request sent by the server, wherein the second information reading request comprises a target information type;

determining second information corresponding to the target information type according to the target information type;

and sending the second information to the server through the target application program, wherein the second information is used for the server to determine target service resources.

7. The method of claim 6, wherein sending the second information to the server by the target application comprises:

acquiring third authorized information;

and sending the second information to the server through the target application program according to the third authorized information.

8. The method according to any one of claims 1 to 7, wherein the preset first mapping relationship comprises a correspondence relationship between an identifier and an application program.

9. A method for establishing a communication connection, the method being applied to a server and comprising:

the method comprises the steps that under the condition that communication connection is established between a target application program and a client, preset first information sent by the client through the target application program is obtained; the target application program is an application program which is determined and started by the client according to a target identifier and a preset first mapping relation, the target identifier is an identifier corresponding to the hotline call connection acquired when the hotline call connection is established by the client, and the target identifier corresponds to the server;

determining service resources according to the first information;

and sending the service resource to the client through the target application program.

10. The method of claim 9, wherein determining the service resource according to the first information comprises:

responding to the calling operation of the second user, and generating a calling instruction;

and determining service resources according to the calling instruction and the first information.

11. The method according to claim 9 or 10, wherein the obtaining of the preset first information sent by the client through the target application in the case of establishing a communication connection with the client through the target application comprises:

under the condition that communication connection is established with a client through a target application program, sending a first information reading request to the client, wherein the first information reading request is used for the client to determine preset first information;

and acquiring the preset first information sent by the client through the target application program.

12. The method according to any one of claims 9 to 11, wherein after acquiring the preset first information sent by the client through the target application, the method further comprises:

generating a second information reading request in response to an information reading operation of a second user, wherein the second information reading request comprises a target information type;

sending the second information reading request to the client, wherein the second information reading request is used for the client to determine second information;

receiving the second information sent by the client through the target application program;

determining service resources according to the first information, including:

and determining the target service resource according to the first information and the second information.

13. The method according to any one of claims 9 to 12, wherein the preset first mapping relationship comprises a correspondence relationship between an identifier and an application program.

14. A client, the client comprising:

one or more memories;

one or more processors configured to execute one or more computer programs stored in the one or more memories, and further configured to obtain a target identifier corresponding to a hotline call connection when the hotline call connection is established; and determining a target application program according to the target identifier and a preset first mapping relation, and starting the target application program to establish communication connection between the client and a server corresponding to the target identifier.

15. The client of claim 14, further comprising a transceiver, wherein:

the transceiver is configured to send, after the one or more processors start the target application to establish a communication connection between the client and a server corresponding to the target identifier, preset first information to the server through the target application, where the preset first information is used by the server to determine service resources for the client; the target application program is also used for receiving the service resources sent by the server;

the one or more processors are further configured to output the service resource.

16. The client according to claim 14 or 15,

the transceiver is further used for receiving a first information reading request sent by the server;

the one or more processors are further configured to obtain first authorized information; responding to the first information reading request, and acquiring second authorized information;

the transceiver is specifically configured to send, according to the first authorized information, preset first information to the server through the target application; or, responding to the first information reading request, and sending preset first information to the server through the target application program; or sending preset first information to the server through the target application program according to the second authorized information.

17. The client according to any of the claims 14 to 16,

the one or more processors are further configured to obtain a query request;

the transceiver is further used for responding to the query request and sending the query request to a cloud server; receiving a second mapping relation returned by the cloud server after responding to the query request;

the one or more processors are further configured to synchronize the first mapping relationship with the second mapping relationship when the first mapping relationship is inconsistent with the second mapping relationship.

18. The client of claim 17,

the one or more processors are specifically configured to obtain a boot instruction for the client, and generate a query request according to the boot instruction; or, in response to the query operation of the first user, generating a query request.

19. The client according to any of the claims 15 to 18,

the transceiver is further configured to receive a second information reading request sent by the server after sending preset first information to the server through the target application, where the second information reading request includes a target information type;

the one or more processors are further configured to determine second information corresponding to the target information type according to the target information type;

the transceiver is further configured to send the second information to the server through the target application, where the second information is used by the server to determine a target service resource.

20. The client of claim 19,

the one or more processors are further configured to obtain third authorized information;

the transceiver is specifically configured to send the second information to the server through the target application according to the third authorized information.

21. The client according to any one of claims 14 to 20, wherein the preset first mapping relationship comprises a correspondence relationship between an identifier and an application program.

22. A server, characterized in that the server comprises:

one or more memories;

the one or more processors are configured to execute one or more computer programs stored in the one or more memories, and further configured to acquire preset first information sent by a client through a target application program under the condition that communication connection is established between the client and the client through the target application program, where the target application program is an application program determined and started by the client according to a target identifier and a preset first mapping relationship, the target identifier is an identifier corresponding to the hotline call connection acquired when the hotline call connection is established by the client, and the target identifier corresponds to the server; determining service resources according to the first information;

a transceiver for transmitting the service resource to the client through the target application.

23. The server according to claim 22,

the one or more processors are specifically configured to generate a call instruction in response to a call operation of a second user; and determining service resources according to the calling instruction and the first information.

24. The server according to claim 22 or 23,

the transceiver is specifically configured to send a first information reading request to a client when a communication connection is established with the client through a target application program, where the first information reading request is used for the client to determine preset first information; and acquiring the preset first information sent by the client through the target application program.

25. The server according to any of the claims 22 to 24,

the one or more processors are further configured to generate a second information reading request in response to an information reading operation of a second user after the transceiver acquires preset first information sent by the client through the target application program, where the second information reading request includes a target information type;

the transceiver is further configured to send the second information reading request to the client, where the second information reading request is used by the client to determine second information; receiving the second information sent by the client through the target application program;

the one or more processors are specifically configured to determine a target service resource according to the first information and the second information.

26. The server according to any one of claims 22 to 25, wherein the preset first mapping relationship comprises a correspondence relationship between an identifier and an application program.

27. A client, the client comprising:

the acquisition module is used for acquiring a target identifier corresponding to the hotline call connection when the hotline call connection is established;

and the processing module is used for determining a target application program according to the target identifier and a preset first mapping relation, and starting the target application program to establish the communication connection between the client and the server corresponding to the target identifier.

28. A server, characterized in that the server comprises:

the system comprises an acquisition module, a processing module and a display module, wherein the acquisition module is used for acquiring preset first information sent by a client through a target application program under the condition that communication connection is established between the client and the client through the target application program; the target application program is an application program which is determined and started by the client according to a target identifier and a preset first mapping relation, the target identifier is an identifier corresponding to the hotline call connection acquired when the hotline call connection is established by the client, and the target identifier corresponds to the server;

the processing module is used for determining service resources according to the first information;

and the sending module is used for sending the service resources to the client through the target application program.

29. A computer-readable storage medium comprising instructions which, when executed on a computer, cause the computer to perform the method of any of claims 1 to 8, or the method of any of claims 9 to 13.

30. A computer program product comprising instructions which, when run on a computer, cause the computer to perform the method of any one of claims 1 to 8, or the method of any one of claims 9 to 13.