CN110930018A - User application processing method and device - Google Patents
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Abstract
The embodiment of the application provides a user application processing method and device, wherein the method comprises the following steps: acquiring a target user application, wherein the target user application carries an application type and a construction address; determining a person to be constructed according to the application type; determining a first target constructor from the constructors to be constructed according to the distance between the construction address and the constructor to be constructed; determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor; sending a target user application to a second target constructor, and acquiring a receiving user application result fed back by the second target constructor; and if the receiving user application result is that the receiving fails, taking the constructors except the second target constructor in the first target constructor as new first target constructors, and re-executing the step of determining the second target constructor from the first target constructors based on the user application processing capacity of the first target constructor.
Description
Technical Field
The embodiment of the application relates to the technical field of communication, in particular to a user application processing method and device.
Background
With the continuous development of science and technology, communication technology has been developed rapidly, and in the installation process of communication equipment, after the user places an order, the user application needs to be processed, and relevant production personnel are assigned to carry out site operation. Therefore, the processing efficiency of the user application directly affects the user experience.
Currently, a user application is generally processed in a manual manner, for example, after the user places an order, a person is dispatched to assign the user application to a constructor, and the constructor takes the user application and installs the user application after opening an account according to the user application.
However, the user application processing method needs to rely on a person to perform user application assignment, which results in long user application processing time and low efficiency, and particularly when the user applies more applications, the user needs to wait for a long time, and the user experience is poor.
Disclosure of Invention
The embodiment of the application provides a user application processing method and device, and aims to solve the problems that processing of user application depends on sending a person to perform user application assignment, so that the processing time of the user application is long, the efficiency is low, a user needs to wait, and the experience is poor.
In a first aspect, an embodiment of the present application provides a user application processing method, including:
acquiring a target user application, wherein the target user application carries an application type and a construction address;
determining the personnel to be constructed according to the application type;
determining a first target constructor from the constructors according to the distance between the construction address and the constructor to be constructed;
determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor;
sending the target user application to the second target constructor, and acquiring a receiving user application result fed back by the second target constructor;
and if the receiving user application result is that the receiving fails, taking the constructors except the second target constructor in the first target constructor as new first target constructors, and re-executing the step of determining the second target constructor from the first target constructors based on the user application processing capacity of the first target constructor.
In one possible design, the user application processing capability includes: receiving the success rate of the user application in a first preset time;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the success rate of each constructor in the first target constructor for receiving the user application within a first preset time;
and determining the constructor with the highest success rate of receiving the user application from the first target constructor based on the success rate of receiving the user application, and taking the determined constructor as the second target constructor.
In one possible design, the processing of the user application includes: receiving the success rate of the user application in a first preset time and processing the success rate of the user application in a second preset time;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the success rate of each constructor in the first target constructor for receiving the user application within a first preset time and the success rate of processing the user application within a second preset time;
according to the success rate of processing the user application, acquiring the constructors with the success rate of processing the user application reaching a preset proportion threshold from the second target constructors;
and determining the constructor with the highest success rate of receiving the user application from the obtained constructors according to the success rate of receiving the user application, and taking the determined constructor as the second target constructor.
In one possible design, the processing of the user application includes: receiving the success rate of the user application in a first preset time, and processing the success rate of the user application and the number of the user applications to be processed in a second preset time;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the success rate of each constructor in the first target constructor for receiving the user application in a first preset time, the success rate of processing the user application in a second preset time and the number of the user applications to be processed;
according to the number of the user applications to be processed, acquiring constructors of which the number of the user applications to be processed is lower than a preset number threshold value from the second target constructor;
according to the success rate of processing the user application, determining the constructors with the success rate of processing the user application reaching a preset proportion threshold from the obtained constructors;
and according to the success rate of receiving the user application, determining the constructor with the highest success rate of receiving the user application from the determined constructors, and taking the determined constructor as the second target constructor.
In one possible design, further comprising:
and based on the received user application result, correcting the success rate of the second target constructor for receiving the user application and the number of the user applications to be processed.
In one possible design, before the obtaining of the distance between the construction address and the person to be constructed, the method further includes:
judging whether the construction address is a standard address or not, wherein the standard address is a complete address in a preset format;
and if the construction address is the standard address, executing the step of determining the personnel to be constructed according to the application type.
In a second aspect, an embodiment of the present application provides a user application processing device, where the device includes a memory, a processor, and computer-executable instructions stored in the memory and executable on the processor, and the processor implements the following steps when executing the computer-executable instructions:
acquiring a target user application, wherein the target user application carries an application type and a construction address;
determining the personnel to be constructed according to the application type;
determining a first target constructor from the constructors according to the distance between the construction address and the constructor to be constructed;
determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor;
sending the target user application to the second target constructor, and acquiring a receiving user application result fed back by the second target constructor;
and if the receiving user application result is that the receiving fails, taking the constructors except the second target constructor in the first target constructor as new first target constructors, and re-executing the step of determining the second target constructor from the first target constructors based on the user application processing capacity of the first target constructor.
In one possible design, the user application processing capability includes: the order receiving rate in a first preset time;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the success rate of each constructor in the first target constructor for receiving the user application within a first preset time;
and determining the constructor with the highest success rate of receiving the user application from the first target constructor based on the success rate of receiving the user application, and taking the determined constructor as the second target constructor.
In one possible design, the processing of the user application includes: receiving the success rate of the user application in a first preset time and processing the success rate of the user application in a second preset time;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the order receiving rate of each constructor in the first target constructor within a first preset time and the success rate of processing the user application within a second preset time;
according to the success rate of processing the user application, acquiring the constructors with the success rate of processing the user application reaching a preset proportion threshold from the second target constructors;
and determining the constructor with the highest success rate of receiving the user application from the obtained constructors according to the success rate of receiving the user application, and taking the determined constructor as the second target constructor.
In one possible design, the processing of the user application includes: receiving the success rate of the user application in a first preset time, and processing the success rate of the user application and the number of the user applications to be processed in a second preset time;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the order receiving rate of each constructor in the first target constructor within a first preset time, the success rate of processing the user application within a second preset time and the number of the user applications to be processed;
according to the number of the user applications to be processed, acquiring constructors of which the number of the user applications to be processed is lower than a preset number threshold value from the second target constructor;
according to the success rate of processing the user application, determining the constructors with the success rate of processing the user application reaching a preset proportion threshold from the obtained constructors;
and according to the success rate of receiving the user application, determining the constructor with the highest success rate of receiving the user application from the determined constructors, and taking the determined constructor as the second target constructor.
In one possible design, the processor, when executing the computer-executable instructions, further performs the steps of:
and correcting the order receiving rate and the order receiving amount of the second target constructor based on the received user application result.
In one possible design, the processor, when executing the computer-executable instructions, further performs the steps of:
judging whether the construction address is a standard address or not, wherein the standard address is a complete address in a preset format;
and if the construction address is the standard address, executing the step of determining the personnel to be constructed according to the application type.
In a third aspect, an embodiment of the present application provides a computer-readable storage medium, where computer-executable instructions are stored in the computer-readable storage medium, and when a processor executes the computer-executable instructions, the user application processing method according to the first aspect and various possible designs of the first aspect is implemented.
According to the user application processing method and the user application processing equipment, a target user application is obtained, and the target user application carries an application type and a construction address; determining the to-be-constructed personnel according to the application type, thereby avoiding that the determined to-be-constructed personnel can not finish the construction type applied by the user, reducing the range of the to-be-constructed personnel and improving the processing efficiency; determining a first target constructor from the constructors to be constructed according to the distance between the construction address and the determined constructor to be constructed, so that the distance between the first target constructor and the construction address is proper, and the situation that a user waits for a long time due to the distance problem is avoided; the method comprises the steps that a second target constructor is determined from first target constructors on the basis of user application processing capacity of the first target constructors, so that intelligent matching is conducted on the basis of the user application processing capacity of the constructors, user application assignment is conducted rapidly, user application processing time is shortened, and processing efficiency is improved; sending a target user application to a second target constructor, acquiring a receiving user application result fed back by the second target constructor, if the receiving user application result is a receiving failure, taking constructors except the second target constructor in the first target constructor as new first target constructors, re-executing the user application processing capacity based on the first target constructor, determining the step of the second target constructor from the first target constructor, and forwarding the user application, thereby avoiding the condition that the user application cannot be processed when the order taking failure of the second target constructor occurs.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to these drawings without inventive exercise.
Fig. 1 is a schematic architecture diagram of a user application processing system according to an embodiment of the present application;
fig. 2 is a schematic flowchart of a user application processing method according to an embodiment of the present application;
fig. 3 is a schematic flowchart of another user application processing method according to an embodiment of the present application;
fig. 4 is a schematic structural diagram of a user application processing apparatus according to an embodiment of the present disclosure;
fig. 5 is a schematic hardware structure diagram of a user application processing device according to an embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
In the installation process of the communication equipment, after a user places an order, the user application needs to be processed, and relevant production personnel are assigned for field construction. Therefore, the processing efficiency of the user application directly affects the user experience.
Currently, a user application is generally processed in a manual manner, for example, after the user places an order, a person is dispatched to assign the user application to a constructor, and the constructor takes the user application and installs the user application after opening an account according to the user application.
However, the user application processing method needs to rely on a person to perform user application assignment, which results in long user application processing time and low efficiency, and particularly when the user applies more applications, the user needs to wait for a long time, and the user experience is poor.
Therefore, in view of the above problems, the present embodiment provides a user application processing method, which obtains a target user application, where the target user application carries an application type and a construction address; determining the to-be-constructed personnel according to the application type, thereby avoiding that the determined to-be-constructed personnel can not finish the construction type applied by the user, reducing the range of the to-be-constructed personnel and improving the processing efficiency; determining a first target constructor from the constructors to be constructed according to the distance between the construction address and the determined constructor to be constructed, so that the distance between the first target constructor and the construction address is proper, and the situation that a user waits for a long time due to the distance problem is avoided; the method comprises the steps that a second target constructor is determined from first target constructors on the basis of user application processing capacity of the first target constructors, so that intelligent matching is conducted on the basis of the user application processing capacity of the constructors, user application assignment is conducted rapidly, user application processing time is shortened, and processing efficiency is improved; sending a target user application to a second target constructor, acquiring a receiving user application result fed back by the second target constructor, if the receiving user application result is a receiving failure, taking constructors except the second target constructor in the first target constructor as new first target constructors, re-executing the user application processing capacity based on the first target constructor, determining the step of the second target constructor from the first target constructor, and forwarding the user application, thereby avoiding the condition that the user application cannot be processed when the order taking failure of the second target constructor occurs.
The present embodiment provides a user application processing method, which may be applied to the schematic architecture diagram of the user application processing system shown in fig. 1, where as shown in fig. 1, the system provided in the present embodiment includes a terminal 101. The terminal 101 includes: at least one of a positioning device, a processor, a display device, and a storage device. The positioning device can be used for positioning the position of a constructor; the storage device can be used for storing information such as the application type and the corresponding relation of constructors; the display device may display process information and the like in the selection process of the constructor. A processor of the terminal 101 may obtain a target user application, where the target user application carries an application type and a construction address; the method can also determine the personnel to be constructed according to the application type; or determining a first target constructor from the constructors to be constructed according to the distance between the construction address and the constructor to be constructed; or determining a second target constructor from the first target constructors based on the processing capacity applied by the user of the first target constructor; the target user application can also be sent to the second target constructor, and a receiving user application result fed back by the second target constructor is obtained; if the receiving user application result is that the receiving fails, the constructors except the second target constructor in the first target constructor can be used as new first target constructors, and the step of determining the second target constructor from the first target constructors based on the user application processing capacity of the first target constructors is executed again.
It should be understood that the processor may be implemented by reading instructions in the memory and executing the instructions, or may be implemented by a chip circuit.
The system is only an exemplary system, and when the system is implemented, the system can be set according to application requirements.
The following describes the technical solutions of the present application and how to solve the above technical problems with specific embodiments. The following several specific embodiments may be combined with each other, and details of the same or similar concepts or processes may not be repeated in some embodiments. Embodiments of the present application will be described below with reference to the accompanying drawings.
Fig. 2 is a flowchart illustrating a user application processing method according to an embodiment of the present application, where an execution main body of the embodiment may be a processor of the terminal 101 in the embodiment shown in fig. 1. As shown in fig. 2, the method may include:
s201: and acquiring a target user application, wherein the target user application carries an application type and a construction address.
The application type may be a service type applied by a user. Such as installation applications, maintenance applications, and the like.
The construction address is an address where a constructor needs to perform construction, and is, for example, a home address or an office address of a user.
S202: and determining the personnel to be constructed according to the application type.
Illustratively, different constructors correspond to different service types, and if the application type is an installation application, the relevant installation constructors are determined to be the constructors to be constructed.
S203: and determining a first target constructor from the constructors to be constructed according to the distance between the construction address and the constructor to be constructed.
Optionally, the determining the first target constructor from the constructors according to the distance between the construction address and the constructor to be constructed may be implemented by, but not limited to:
and if the distance between the construction address and the to-be-constructed person is smaller than the preset distance threshold, the to-be-constructed person with the distance between the construction address and the to-be-constructed person smaller than the preset distance threshold is the first target constructor.
The method for obtaining the distance between the construction address and the to-be-constructed person is not limited in the embodiments of the present application, and for example, the position of the construction address and the position of the to-be-constructed person may be obtained through a Global Positioning System (GPS), and the distance between the construction address and the to-be-constructed person is obtained according to the position of the construction address and the position of the to-be-constructed person.
S204: determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor.
Optionally, the user application processing capability includes: receiving the success rate of the user application in a first preset time;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the success rate of each constructor in the first target constructor for receiving the user application within a first preset time;
and determining the constructor with the highest success rate of receiving the user application from the first target constructor based on the success rate of receiving the user application, and taking the determined constructor as the second target constructor.
The success rate of receiving the user application refers to the proportion of the user application received by a certain constructor in all the user applications sent to the constructor. The first preset time may be set according to an actual application scenario. For example, the first preset time is 5 hours, the number of user applications received by the constructor a is 7, and all the user applications sent to the constructor a are 10, so that the success rate of receiving the user applications by the constructor a is 70% in the 5 hours.
The constructor with the highest success rate of receiving the user application in the first target constructor is used as the second target constructor, so that the probability of receiving the target user application can be improved, the probability of refusing the target user application is reduced, and the processing efficiency is improved.
Optionally, the processing of the user application further includes: the success rate of the user application is processed within a second preset time;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the success rate of each constructor in the first target constructor for receiving the user application within a first preset time and the success rate of processing the user application within a second preset time;
according to the success rate of processing the user application, acquiring the constructors with the success rate of processing the user application reaching a preset proportion threshold from the second target constructors;
and according to the success rate of the received user application, determining the constructor with the highest success rate of the received user application from the constructors with the obtained success rate of the processed user application reaching the preset proportion threshold, and taking the determined constructor as the second target constructor.
The success rate of processing the user application refers to the proportion of the user application of the constructor for completing construction in the user application received by the constructor. The second preset time may be set according to an actual application scenario. For example, the first preset time is 4 hours, the number of user applications for the constructor a to complete the construction is 9, the number of user applications received by the constructor a is 10, and the success rate of processing the user applications by the constructor a in the 4 hours is 90%.
The preset proportion threshold may be set according to an actual application scenario, for example: when the user is important or the construction applied is urgent, the preset proportion threshold value can be set to be higher.
Illustratively, when the preset proportion threshold is 80%, firstly, acquiring constructors with a success rate of processing user applications reaching 80% from second target constructors; and determining the constructor with the highest success rate of receiving the user application among the constructors with the success rate of the user application reaching 80 percent as a second target constructor.
Acquiring constructors with the success rate of processing the user application reaching a preset proportion threshold from second target constructors; and determining that the constructor with the highest success rate of receiving the user application among the constructors with the success rate of the user application reaching the preset proportion threshold value is used as a second target constructor, so that the probability of completing the target user application can be further improved, and the user experience is improved.
Of course, the determination of the second target constructor from the first target constructor based on the user application processing capacity of the first target constructor may also be implemented as follows:
according to the success rate of receiving the user application, acquiring the constructors with the success rate of receiving the user application reaching a second preset proportion threshold from the second target constructors;
and according to the success rate of the processing user application, determining the constructor with the highest success rate of the processing user application from the constructors with the obtained success rate of the receiving user application reaching a second preset proportion threshold, and taking the determined constructor as the second target constructor.
Optionally, the processing of the user application further includes: the number of user applications to be processed;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the success rate of each constructor in the first target constructor for receiving the user application in a first preset time, the success rate of processing the user application in a second preset time and the number of the user applications to be processed;
according to the number of the user applications to be processed, acquiring constructors of which the number of the user applications to be processed is lower than a preset number threshold value from the second target constructor;
according to the success rate of processing the user application, acquiring constructors with the success rate of processing the user application reaching a preset proportion threshold from constructors with the quantity of the obtained user application to be processed lower than a preset quantity threshold;
and according to the success rate of the received user application, determining the constructor with the highest success rate of the received user application from the constructors with the obtained success rate of the processed user application reaching the preset proportion threshold, and taking the determined constructor as the second target constructor.
The number of the user applications to be processed refers to the user applications which have been received by the constructor but have not completed construction.
The preset number threshold may be set according to an actual application scenario, for example: when the user is important or the construction requested is urgent, the preset number threshold may be set lower.
Illustratively, when the preset proportion threshold is 80%, the preset number threshold is 5, firstly constructors with the number of the user applications to be processed being less than 5 are obtained from second target constructors, then constructors with the success rate of processing the user applications reaching 80% are obtained from constructors with the number of the user applications to be processed being less than 5, and the constructor with the highest success rate of receiving the user applications among the constructors with the success rate of receiving the user applications reaching 80% is determined to be the second target constructor.
The constructors with the number of the user applications to be processed lower than the preset number threshold value are obtained from the second target constructors, so that the situation that the time for processing the user applications is prolonged as the target user applications are sent to the constructors with the tense construction tasks is avoided. Affecting the user experience.
S205: and sending the target user application to the second target constructor, and acquiring a receiving user application result fed back by the second target constructor.
For example, after receiving the target user application, the second target constructor may select to receive the target user application or reject the target user application according to an actual situation. If the target user application is received, the receiving user application result is successful, and information of the second target constructor, such as a contact way and the like, can be fed back to the user, so that the user can communicate with the second target constructor. If the target user application is rejected, the receiving user application result is a receiving failure, and S206 is executed.
Optionally, based on a result of receiving the user application, the success rate of receiving the user application and the number of the user applications to be processed of the second target constructor are corrected.
Illustratively, an artificial intelligent deep learning algorithm is adopted, a model is trained according to the order success rates of a large number of constructors in a plurality of areas, and the order success rate of the constructors processing the orders in the area is automatically corrected through the model every time when the application result of a user is received. For example: and when the constructor A receives the user application result as successful receiving, inputting the information that the constructor A receives the user application result as successful receiving into the model, and the model improves the success rate of the constructor A in the area for receiving the user application and outputs the corrected success rate for receiving the user application. The success rate of receiving the user application by the constructor is dynamically corrected by using the deep learning tool, so that the assigning accuracy of the constructor can be further ensured.
It can be understood that the success rate of processing the user application and the number of the user applications to be processed of the second target constructor can be corrected based on the result of processing the user application in the same manner, so that the accuracy of the assignment of the constructor is further ensured.
S206: and if the receiving user application result is that the receiving fails, taking the constructors except the second target constructor in the first target constructor as new first target constructors, and re-executing the step of determining the second target constructor from the first target constructors based on the user application processing capacity of the first target constructor.
For example, if the receiving user application result is that the receiving fails, the target user application may be forwarded by re-determining the second target constructor.
In the user application processing method provided by the embodiment, a target user application is obtained, and the target user application carries an application type and a construction address; determining the to-be-constructed personnel according to the application type, thereby avoiding that the determined to-be-constructed personnel can not finish the construction type applied by the user, reducing the range of the to-be-constructed personnel and improving the processing efficiency; determining a first target constructor from the constructors to be constructed according to the distance between the construction address and the determined constructor to be constructed, so that the distance between the first target constructor and the construction address is proper, and the situation that a user waits for a long time due to the distance problem is avoided; the method comprises the steps that a second target constructor is determined from first target constructors on the basis of user application processing capacity of the first target constructors, so that intelligent matching is conducted on the basis of the user application processing capacity of the constructors, user application assignment is conducted rapidly, user application processing time is shortened, and processing efficiency is improved; sending a target user application to a second target constructor, acquiring a receiving user application result fed back by the second target constructor, if the receiving user application result is a receiving failure, taking constructors except the second target constructor in the first target constructor as new first target constructors, re-executing the user application processing capacity based on the first target constructor, determining the step of the second target constructor from the first target constructor, and forwarding the user application, thereby avoiding the condition that the user application cannot be processed when the order taking failure of the second target constructor occurs.
Fig. 3 is a flowchart illustrating another user application processing method according to an embodiment of the present application, where an execution main body of the embodiment may be a processor of the terminal 101 in the embodiment shown in fig. 1. As shown in fig. 3, the method includes:
s301: and acquiring a target user application, wherein the target user application carries an application type and a construction address.
The implementation of S301 is the same as that of S201 described above, and is not described herein again.
S302: judging whether the construction address is a standard address or not, wherein the standard address is a complete address in a preset format;
and if the construction address is the standard address, executing the step of determining the personnel to be constructed according to the application type.
For example, a processor with an execution subject as a terminal is taken as an example for explanation, and when the construction address is a complete address in a preset format, the processor can identify the construction address and perform subsequent operations. If the construction address is not complete, the processor may send a notification message to the user instructing the user to fill in the relevant information. If the construction address does not conform to the preset format, the construction address can be subjected to standardization treatment, so that subsequent operation is carried out when the construction address is a complete address in the preset format.
By judging whether the construction address is the standard address, invalid operation when the construction address is not the standard address can be avoided.
S303: and determining the personnel to be constructed according to the application type.
S304: and determining a first target constructor from the constructors to be constructed according to the distance between the construction address and the constructor to be constructed.
S305: determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor.
S306: and sending the target user application to the second target constructor, and acquiring a receiving user application result fed back by the second target constructor.
S307: and if the receiving user application result is that the receiving fails, taking the constructors except the second target constructor in the first target constructor as new first target constructors, and re-executing the step of determining the second target constructor from the first target constructors based on the user application processing capacity of the first target constructor.
The implementation of S303-S307 is the same as the implementation of S203-S206 described above, and is not described here again.
According to the user application processing method provided by the embodiment, by judging whether the construction address is the standard address, invalid operation when the construction address is not the standard address can be avoided; obtaining a target user application, wherein the target user application carries an application type and a construction address; determining the to-be-constructed personnel according to the application type, thereby avoiding that the determined to-be-constructed personnel can not finish the construction type applied by the user, reducing the range of the to-be-constructed personnel and improving the processing efficiency; determining a first target constructor from the constructors to be constructed according to the distance between the construction address and the determined constructor to be constructed, so that the distance between the first target constructor and the construction address is proper, and the situation that a user waits for a long time due to the distance problem is avoided; the method comprises the steps that a second target constructor is determined from first target constructors on the basis of user application processing capacity of the first target constructors, so that intelligent matching is conducted on the basis of the user application processing capacity of the constructors, user application assignment is conducted rapidly, user application processing time is shortened, and processing efficiency is improved; sending a target user application to a second target constructor, acquiring a receiving user application result fed back by the second target constructor, if the receiving user application result is a receiving failure, taking constructors except the second target constructor in the first target constructor as new first target constructors, re-executing the user application processing capacity based on the first target constructor, determining the step of the second target constructor from the first target constructor, and forwarding the user application, thereby avoiding the condition that the user application cannot be processed when the order taking failure of the second target constructor occurs.
Fig. 4 is a schematic structural diagram of a user application processing apparatus according to an embodiment of the present application, corresponding to the user application processing method according to the foregoing embodiment. For convenience of explanation, only portions related to the embodiments of the present application are shown. As shown in fig. 4, the user application processing device 40 includes: an acquisition module 401, a first determination module 402, a second determination module 403, a third determination module 404, a first processing module 405, and a second processing module 406. Optionally, the user application processing device 40 further includes: a correction module 407 and a third processing module 408.
An obtaining module 401, configured to obtain a target user application, where the target user application carries an application type and a construction address;
a first determining module 402, configured to determine a to-be-constructed worker according to the application type;
a second determining module 403, configured to determine a first target constructor from the to-be-constructed workers according to a distance between the construction address and the to-be-constructed worker;
a third determining module 404, configured to determine a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor;
a first processing module 405, configured to send the target user application to the second target constructor, and obtain a receiving user application result fed back by the second target constructor;
a second processing module 406, configured to, if the receiving user application result is that the receiving fails, take a constructor other than the second target constructor among the first target constructors as a new first target constructor, re-execute the step of determining a second target constructor from the first target constructor based on the user application processing capability of the first target constructor.
Optionally, the user application processing capability includes: and receiving the success rate of the user application in a first preset time.
The third determination module 404 determines a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor, including:
acquiring the success rate of each constructor in the first target constructor for receiving the user application within a first preset time;
and determining the constructor with the highest success rate of receiving the user application from the first target constructor based on the success rate of receiving the user application, and taking the determined constructor as the second target constructor.
Optionally, the processing of the user application further includes: and processing the success rate of the user application in a second preset time.
The third determination module 404 determines a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor, including:
acquiring the success rate of each constructor in the first target constructor for receiving the user application within a first preset time and the success rate of processing the user application within a second preset time;
according to the success rate of processing the user application, acquiring the constructors with the success rate of processing the user application reaching a preset proportion threshold from the second target constructors;
and according to the success rate of the received user application, determining the constructor with the highest success rate of the received user application from the constructors with the obtained success rate of the processed user application reaching the preset proportion threshold, and taking the determined constructor as the second target constructor.
Optionally, the processing of the user application further includes: the number of pending user applications.
The third determination module 404 determines a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor, including:
acquiring the success rate of each constructor in the first target constructor for receiving the user application in a first preset time, the success rate of processing the user application in a second preset time and the number of the user applications to be processed;
according to the number of the user applications to be processed, acquiring constructors of which the number of the user applications to be processed is lower than a preset number threshold value from the second target constructor;
according to the success rate of processing the user application, acquiring constructors with the success rate of processing the user application reaching a preset proportion threshold from constructors with the quantity of the obtained user application to be processed lower than a preset quantity threshold;
and according to the success rate of the received user application, determining the constructor with the highest success rate of the received user application from the constructors with the obtained success rate of the processed user application reaching the preset proportion threshold, and taking the determined constructor as the second target constructor.
Optionally, the correcting module 407 is configured to correct, based on a result of receiving the user application, a success rate of receiving the user application and the number of the user applications to be processed of the second target constructor.
Optionally, the third processing module 408 is configured to, before the obtaining of the distance between the construction address and the person to be constructed,
judging whether the construction address is a standard address or not, wherein the standard address is a complete address in a preset format;
and if the construction address is the standard address, executing the step of determining the personnel to be constructed according to the application type.
The apparatus provided in the embodiment of the present application may be configured to implement the technical solution of the method embodiment, and the implementation principle and the technical effect are similar, which are not described herein again in the embodiment of the present application.
Fig. 5 is a schematic hardware structure diagram of a user application processing device according to an embodiment of the present application. As shown in fig. 5, the user application processing device 50 of the present embodiment includes: a processor 501 and a memory 502; wherein
A memory 502 for storing computer-executable instructions;
the processor 501 is configured to execute the computer-executable instructions stored in the memory to implement the steps of the user application processing method in the foregoing embodiments. Reference may be made in particular to the description relating to the method embodiments described above.
Alternatively, the memory 502 may be separate or integrated with the processor 501.
When the memory 502 is separately configured, the user application processing device further includes a bus 503 for connecting the memory 502 and the processor 501.
An embodiment of the present application further provides a computer-readable storage medium, where a computer executing instruction is stored in the computer-readable storage medium, and when a processor executes the computer executing instruction, the user application processing method as described above is implemented.
In the several embodiments provided in the present application, it should be understood that the disclosed apparatus and method may be implemented in other ways. For example, the above-described embodiments of the apparatus for processing a user application are merely illustrative, and for example, the division of the modules is only one logical division, and other divisions may be realized in practice, for example, a plurality of modules may be combined or integrated into another system, or some features may be omitted or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or modules, and may be in an electrical, mechanical or other form.
The modules described as separate parts may or may not be physically separate, and parts displayed as modules may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to implement the solution of the present embodiment.
In addition, functional modules in the embodiments of the present application may be integrated into one processing unit, or each module may exist alone physically, or two or more modules are integrated into one unit. The unit formed by the modules can be realized in a hardware form, and can also be realized in a form of hardware and a software functional unit.
The integrated module implemented in the form of a software functional module may be stored in a computer-readable storage medium. The software functional module is stored in a storage medium and includes several instructions to enable a computer device (which may be a personal computer, a server, or a network device) or a processor to execute some steps of the user application processing method according to various embodiments of the present application.
It should be understood that the Processor may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of the user application processing method disclosed in this application may be directly implemented by a hardware processor, or implemented by a combination of hardware and software modules in the processor.
The memory may comprise a high-speed RAM memory, and may further comprise a non-volatile storage NVM, such as at least one disk memory, and may also be a usb disk, a removable hard disk, a read-only memory, a magnetic or optical disk, etc.
The bus may be an Industry Standard Architecture (ISA) bus, a Peripheral Component Interconnect (PCI) bus, an Extended ISA (Extended Industry Standard Architecture) bus, or the like. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, the buses in the figures of the present application are not limited to only one bus or one type of bus.
The storage medium may be implemented by any type or combination of volatile or non-volatile memory devices, such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disks. A storage media may be any available media that can be accessed by a general purpose or special purpose computer.
An exemplary storage medium is coupled to the processor such the processor can read information from, and write information to, the storage medium. Of course, the storage medium may also be integral to the processor. The processor and the storage medium may reside in an Application Specific Integrated Circuits (ASIC). Of course, the processor and the storage medium may reside as discrete components in an electronic device or host device.
Those of ordinary skill in the art will understand that: all or part of the steps of the embodiments of the user application processing method can be completed by hardware related to program instructions. The program may be stored in a computer-readable storage medium. When the program is executed, the program executes the steps of the embodiment of the processing method for each user application; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.
Finally, it should be noted that: the above embodiments are only used for illustrating the technical solutions of the present application, and not for limiting the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present application.
Claims (13)
1. A user application processing method is characterized by comprising the following steps:
acquiring a target user application, wherein the target user application carries an application type and a construction address;
determining the personnel to be constructed according to the application type;
determining a first target constructor from the constructors according to the distance between the construction address and the constructor to be constructed;
determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor;
sending the target user application to the second target constructor, and acquiring a receiving user application result fed back by the second target constructor;
and if the receiving user application result is that the receiving fails, taking the constructors except the second target constructor in the first target constructor as new first target constructors, and re-executing the step of determining the second target constructor from the first target constructors based on the user application processing capacity of the first target constructor.
2. The method of claim 1, wherein the user applying for processing capabilities comprises: receiving the success rate of the user application in a first preset time;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the success rate of each constructor in the first target constructor for receiving the user application within a first preset time;
and determining the constructor with the highest success rate of receiving the user application from the first target constructor based on the success rate of receiving the user application, and taking the determined constructor as the second target constructor.
3. The method of claim 1, wherein the processing of the user application comprises: receiving the success rate of the user application in a first preset time and processing the success rate of the user application in a second preset time;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the success rate of each constructor in the first target constructor for receiving the user application within a first preset time and the success rate of processing the user application within a second preset time;
according to the success rate of processing the user application, acquiring the constructors with the success rate of processing the user application reaching a preset proportion threshold from the second target constructors;
and according to the success rate of the received user application, determining the constructor with the highest success rate of the received user application from the constructors with the obtained success rate of the processed user application reaching the preset proportion threshold, and taking the determined constructor as the second target constructor.
4. The method of claim 1, wherein the processing of the user application comprises: receiving the success rate of the user application in a first preset time, and processing the success rate of the user application and the number of the user applications to be processed in a second preset time;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the success rate of each constructor in the first target constructor for receiving the user application in a first preset time, the success rate of processing the user application in a second preset time and the number of the user applications to be processed;
according to the number of the user applications to be processed, acquiring constructors of which the number of the user applications to be processed is lower than a preset number threshold value from the second target constructor;
according to the success rate of processing the user application, determining the constructors with the success rate of processing the user application reaching a preset proportion threshold from the obtained constructors;
and according to the success rate of receiving the user application, determining the constructor with the highest success rate of receiving the user application from the determined constructors, and taking the determined constructor as the second target constructor.
5. The method of claim 4, further comprising:
and based on the received user application result, correcting the success rate of the second target constructor for receiving the user application and the number of the user applications to be processed.
6. The method of any one of claims 1 to 5, further comprising, prior to the obtaining of the distance of the construction address from the person to be constructed:
judging whether the construction address is a standard address or not, wherein the standard address is a complete address in a preset format;
and if the construction address is the standard address, executing the step of determining the personnel to be constructed according to the application type.
7. A user order processing apparatus, comprising a memory, a processor, and computer executable instructions stored in the memory and executable on the processor, the processor implementing the steps when executing the computer executable instructions:
acquiring a target user application, wherein the target user application carries an application type and a construction address;
determining the personnel to be constructed according to the application type;
determining a first target constructor from the constructors according to the distance between the construction address and the constructor to be constructed;
determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor;
sending the target user application to the second target constructor, and acquiring a receiving user application result fed back by the second target constructor;
and if the receiving user application result is that the receiving fails, taking the constructors except the second target constructor in the first target constructor as new first target constructors, and re-executing the step of determining the second target constructor from the first target constructors based on the user application processing capacity of the first target constructor.
8. The apparatus of claim 7, wherein the user application processing capability comprises: the order receiving rate in a first preset time;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the success rate of each constructor in the first target constructor for receiving the user application within a first preset time;
and determining the constructor with the highest success rate of receiving the user application from the first target constructor based on the success rate of receiving the user application, and taking the determined constructor as the second target constructor.
9. The apparatus of claim 7, wherein the processing of the user application comprises: receiving the success rate of the user application in a first preset time and processing the success rate of the user application in a second preset time;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the order receiving rate of each constructor in the first target constructor within a first preset time and the success rate of processing the user application within a second preset time;
according to the success rate of processing the user application, acquiring the constructors with the success rate of processing the user application reaching a preset proportion threshold from the second target constructors;
and determining the constructor with the highest success rate of receiving the user application from the obtained constructors according to the success rate of receiving the user application, and taking the determined constructor as the second target constructor.
10. The apparatus of claim 7, wherein the processing of the user application comprises: receiving the success rate of the user application in a first preset time, and processing the success rate of the user application and the number of the user applications to be processed in a second preset time;
the determining a second target constructor from the first target constructor based on the user application processing capacity of the first target constructor includes:
acquiring the order receiving rate of each constructor in the first target constructor within a first preset time, the success rate of processing the user application within a second preset time and the number of the user applications to be processed;
according to the number of the user applications to be processed, acquiring constructors of which the number of the user applications to be processed is lower than a preset number threshold value from the second target constructor;
according to the success rate of processing the user application, determining the constructors with the success rate of processing the user application reaching a preset proportion threshold from the obtained constructors;
and according to the success rate of receiving the user application, determining the constructor with the highest success rate of receiving the user application from the determined constructors, and taking the determined constructor as the second target constructor.
11. The apparatus of claim 10, wherein the processor when executing the computer executable instructions further performs the steps of:
and correcting the order receiving rate and the order receiving amount of the second target constructor based on the received user application result.
12. The apparatus of any one of claims 7 to 11, wherein the processor, when executing the computer executable instructions, further performs the steps of:
judging whether the construction address is a standard address or not, wherein the standard address is a complete address in a preset format;
and if the construction address is the standard address, executing the step of determining the personnel to be constructed according to the application type.
13. A computer-readable storage medium having computer-executable instructions stored therein, which when executed by a processor, implement the user application processing method of any one of claims 1 to 6.
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Application publication date: 20200327 |