CN110930011A - Work order management and control system, method, electronic equipment and storage medium - Google Patents
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Abstract
The application discloses work order management and control system, method, equipment and medium, the system includes: the work order submitting module is used for generating a target work order after detecting the work order submitting action and setting the initial state of the target work order as submitted; the user determining module is used for determining the user identity initiating the work order submitting action, the resource domain to which the user identity belongs, the virtual data center and the corresponding user role; the path determining module is used for determining a flow path of the target work order according to the user role and sending the target work order to the corresponding administrator terminal based on the flow path; and the state updating module is used for updating the first state of the target work order according to the circulation process of the target work order and returning the second state corresponding to the first state to the user terminal by utilizing a synchronization/conversion mechanism of the state machine. According to the method and the device, efficient work order circulation and processing are achieved, the complexity of work order circulation is reduced, the work order state can be fed back to the user in real time, and the user experience is effectively improved.
Description
Technical Field
The present disclosure relates to the field of cloud management technologies, and in particular, to a work order management and control system, a work order management and control method, an electronic device, and a computer-readable storage medium.
Background
The work order is a means for the user/client to feed back the problem to the operation and maintenance engineer and seek help when the user/client encounters a problem which cannot be solved by the user/client or puts a new demand. In practical application, each user and the role that each user plays in a company or an organization are various, and work order circulation is complex and difficult, so how to efficiently realize work order circulation to solve work orders submitted by users is a problem that needs to be solved by technical personnel in the field.
Disclosure of Invention
An object of the application is to provide a work order management and control system, a work order management and control method, an electronic device and a computer readable storage medium, which realize efficient work order circulation and processing, reduce the complexity of work order circulation and effectively improve the experience of users.
In order to achieve the above object, the present application provides a work order management and control system, including:
the work order submitting module is used for triggering work order submitting processing after detecting a work order submitting action, generating a corresponding target work order and setting the initial state of the target work order to be a submitted state;
the user determining module is used for analyzing the target work order and determining the user identity initiating the work order submitting action, the resource domain to which the user identity belongs, the virtual data center and the corresponding user role;
the path determining module is used for determining a flow path of the target work order according to the user role and sending the target work order to a corresponding administrator terminal based on the flow path;
and the state updating module is used for updating the first state of the target work order in real time according to the circulation process of the target work order and returning the second state corresponding to the first state to the user terminal by utilizing a synchronization/conversion mechanism of the state machine.
Optionally, the path determining module includes:
the first determining unit is used for determining a data center administrator of the virtual data center according to the virtual data center to which the user identity belongs if the user role is a virtual data center user;
and the first sending unit is used for sending the target work order to an administrator terminal corresponding to the data center administrator.
Optionally, the path determining module includes:
a second determining unit, configured to determine, if the user role is a data center administrator of a virtual data center, a corresponding resource domain administrator and a super administrator according to a resource domain to which the user identity belongs;
and the second sending unit is used for sending the target work order to the administrator terminals corresponding to the resource domain administrator and the super administrator.
Optionally, the status updating module includes:
a first updating unit, configured to update a first state of the target work order to a received state if any administrator terminal receives the target work order after the target work order is sent to the administrator terminals corresponding to the resource domain administrator and the super administrator;
and the state conversion unit is used for correspondingly converting the received state into a processing state by utilizing a synchronization/conversion mechanism of the state machine, and returning the processing state as a second state to the user terminal.
Optionally, the method further includes:
the forwarding detection module is used for triggering work order forwarding processing after detecting the work order forwarding action;
and the work order forwarding module is used for determining the next node of the current flow node based on the flow path and forwarding the target work order to the next node for processing.
Optionally, the status updating module includes:
the second updating unit is used for updating the first state of the target work order in real time based on the work order processing result if the target work order processing is finished;
and the state synchronization unit is used for synchronizing the first state to all nodes in the circulation path by utilizing a synchronization/conversion mechanism of a state machine.
Optionally, the work order submission module includes:
the action analysis unit is used for analyzing the work order submission action after detecting the work order submission action to obtain work order content corresponding to the work order submission action and a user identity initiating the work order submission action;
the work order generating unit is used for triggering work order submission processing and generating the target work order according to the work order content and the user identity combination; the information of the target work order comprises a work order ID number, a work order type, a work order grade, work order content information, creation time and user identity.
In order to achieve the above object, the present application provides a work order management and control method, including:
after the work order submitting action is detected, triggering work order submitting processing to generate a corresponding target work order, and setting the initial state of the target work order to be a submitted state;
analyzing the target work order, and determining the user identity initiating the work order submitting action, the resource domain to which the user identity belongs, the virtual data center and the corresponding user role;
determining a flow path of the target work order according to the user role, and sending the target work order to a corresponding administrator terminal based on the flow path;
and updating the first state of the target work order in real time according to the circulation process of the target work order, and returning the second state corresponding to the first state to the user terminal by utilizing a synchronization/conversion mechanism of a state machine.
To achieve the above object, the present application provides an electronic device including:
a memory for storing a computer program;
and the processor is used for realizing the steps of the work order management and control method disclosed in the foregoing when executing the computer program.
To achieve the above object, the present application provides a computer-readable storage medium, on which a computer program is stored, and the computer program, when executed by a processor, implements the steps of the aforementioned disclosed work order management and control method.
According to the above scheme, the work order management and control system provided by the application comprises: the work order submitting module is used for triggering work order submitting processing after detecting a work order submitting action, generating a corresponding target work order and setting the initial state of the target work order to be a submitted state; the user determining module is used for analyzing the target work order and determining the user identity initiating the work order submitting action, the resource domain to which the user identity belongs, the virtual data center and the corresponding user role; the path determining module is used for determining a flow path of the target work order according to the user role and sending the target work order to a corresponding administrator terminal based on the flow path; and the state updating module is used for updating the first state of the target work order in real time according to the circulation process of the target work order and returning the second state corresponding to the first state to the user terminal by utilizing a synchronization/conversion mechanism of the state machine. This application is obtaining target work order after, will resolve it to the user identity who submits the work order is confirmed, and then can determine the circulation route of target work order according to the user role that user identity corresponds, so that handle target work order based on this circulation route, realize efficient work order circulation and processing, the complexity that the work order circulated has been reduced, and can be based on the state of circulation process real-time to the user feedback target work order, user's experience has effectively been promoted.
The application also discloses a work order control method, an electronic device and a computer readable storage medium, and the technical effects can be realized.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the application.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a structural diagram of a work order management and control system disclosed in an embodiment of the present application;
fig. 2 is a flowchart of a work order management and control method disclosed in the embodiment of the present application;
fig. 3 is a schematic diagram of a specific work order management and control method disclosed in the embodiment of the present application;
fig. 4 is a block diagram of an electronic device disclosed in an embodiment of the present application;
fig. 5 is a block diagram of another electronic device disclosed in the embodiments of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
In practical application, each user and the role that each user plays in a company or an organization are various, and work order circulation is complex and difficult, so how to efficiently realize work order circulation to solve work orders submitted by users is a problem that needs to be solved by technical personnel in the field.
Therefore, the embodiment of the application discloses work order management and control system, realizes efficient work order circulation and processing, reduces the complexity of work order circulation, and effectively improves the experience of users.
Referring to fig. 1, a work order management and control system disclosed in the embodiment of the present application includes:
the work order submitting module 101 is configured to trigger work order submitting processing after a work order submitting action is detected, generate a corresponding target work order, and set an initial state of the target work order to a submitted state;
in the embodiment of the application, after the user initiates the work order submission action, the work flow of the work order submission module 101 is started, that is, the submission processing of the work order is triggered, and the corresponding target work order is generated according to the information of the work order submission action. At this time, the initial state of the target work order may be set to the submitted state, and the target work order may be saved to the database.
In a specific implementation, the work order submission module 101 may specifically include: the action analysis unit is used for analyzing the work order submission action after detecting the work order submission action to obtain work order content corresponding to the work order submission action and a user identity initiating the work order submission action; the work order generating unit is used for triggering work order submission processing and generating a target work order according to the work order content and the user identity combination; the information of the target work order comprises a work order ID number, a work order type, a work order grade, work order content information, creation time and user identity.
A user determination module 102, configured to analyze the target work order, and determine a user identity initiating the work order submission action, a resource domain to which the user identity belongs, a virtual data center, and a corresponding user role;
it can be understood that, after the target work order is generated and successfully submitted, the user determination module 102 may be utilized to parse the target work order to determine the identity of the user initiating the work order submission action, that is, the identity of the user submitting the target work order. In addition, the resource domain and the virtual data center to which the user identity belongs, and the user role corresponding to the user identity can also be determined.
It should be noted that, in the cloud management platform, users are divided into two-end four-layer structures, that is, a management end and a tenant end, the management end includes a super administrator and a resource domain administrator, and the tenant end includes a virtual data center administrator and a virtual data center user. Wherein, the user authority from high to low is: a hypervisor, a resource domain administrator, a virtual data center administrator, and a virtual data center user.
The path determining module 103 is configured to determine a flow path of the target work order according to the user role, and send the target work order to a corresponding administrator terminal based on the flow path;
after determining the user role, the path determining module 103 determines a flow path of the target work order according to the user role, so as to send the target work order to a corresponding administrator terminal for work order processing based on the flow path.
In a possible implementation, the path determining module may include: the first determining unit is used for determining a data center manager of the virtual data center according to the virtual data center to which the user identity belongs if the user role is the virtual data center user; and the first sending unit is used for sending the target work order to an administrator terminal corresponding to the data center administrator. That is, if the user role submitting the target work order is the virtual data center user, the target work order needs to be sent to the data center administrator of the corresponding virtual data center for processing.
In another possible implementation, the path determining module may include: the second determining unit is used for determining a corresponding resource domain administrator and a super administrator according to the resource domain to which the user identity belongs if the user role is a data center administrator of the virtual data center; and the second sending unit is used for sending the target work order to the administrator terminals corresponding to the resource domain administrator and the super administrator.
And the state updating module 104 is configured to update the first state of the target work order in real time according to the circulation process of the target work order, and return the second state corresponding to the first state to the user terminal by using a synchronization/conversion mechanism of the state machine.
It can be understood that the state updating module 104 is to update the state of the target work order in real time according to the circulation process of the target work order, where the state of the target work order may include a first state and a second state, the first state may be a state representing the work order circulation process for being presented to the corresponding management terminal, and the second state may be information representing the work order processing state for being presented to the user terminal. The first state and the second state have a corresponding relationship, and the first state and the second state can be converted or synchronized by using a synchronization/conversion mechanism of the state machine, that is, the first state is converted into the corresponding second state by using the synchronization/conversion mechanism of the state machine, or the first state is synchronized to the second state by using the synchronization/conversion mechanism of the state machine.
As a feasible implementation manner, if the user role is a data center administrator of the virtual data center, after the target work order is sent to the administrator terminals corresponding to the resource domain administrator and the super administrator, correspondingly, the state updating module 104 may specifically include: the first updating unit is used for updating the first state of the target work order into a received state if any manager terminal receives the target work order after the target work order is sent to the manager terminals corresponding to the resource domain manager and the super manager; and the state conversion unit is used for correspondingly converting the received state into a processing state by utilizing a synchronization/conversion mechanism of the state machine, and returning the processing state as a second state to the user terminal. In this embodiment, the target work order initiated by the user may be simultaneously dispatched to the administrator terminals corresponding to the resource domain administrator and the super administrator, that is, both administrators may see the target work order, if any administrator receives the target work order, the target work order is invisible to the other administrator terminal, and for the administrator terminal receiving the target work order, the first state of the administrator terminal is updated to the received state, which represents that the target work order has been received. Further, a synchronization/conversion mechanism based on the state machine returns a corresponding in-process state to the user terminal to represent that the target work order is in process.
In a specific implementation, the status updating module 104 may further specifically include: the second updating unit is used for updating the first state of the target work order in real time based on the work order processing result if the target work order processing is finished; and the state synchronization unit is used for synchronizing the first state to all nodes in the circulation path by utilizing a synchronization/conversion mechanism of the state machine. That is, if the target work order is processed to obtain the work order processing result, the second updating unit in the state updating module 104 may update the first state of the target work order according to the work order processing result, for example: the states of the solved state, the rejected state, the withdrawn state and the like can be synchronized to all nodes in the circulation path, wherein all the nodes comprise an administrator terminal node used for processing the work order and a user terminal node used for submitting the work order, and the real-time synchronous updating of the states is realized.
In a preferred embodiment, the work order management and control system provided in the embodiment of the present application may further include a forwarding detection module, configured to trigger the work order forwarding process after detecting the work order forwarding action; and the work order forwarding module is used for determining the next node of the current flow node based on the flow path and forwarding the target work order to the next node for processing. That is, if the current management terminal encounters a problem in the process of processing the target work order and the target work order cannot be solved, the target work order may be forwarded to the next node of the current node in the flow path for further processing, so as to ensure that the work order is successfully processed.
The application provides a work order management and control system includes: the work order submitting module is used for triggering work order submitting processing after detecting a work order submitting action, generating a corresponding target work order and setting the initial state of the target work order to be a submitted state; the user determining module is used for analyzing the target work order and determining the user identity initiating the work order submitting action, the resource domain to which the user identity belongs, the virtual data center and the corresponding user role; the path determining module is used for determining a flow path of the target work order according to the user role and sending the target work order to a corresponding administrator terminal based on the flow path; and the state updating module is used for updating the first state of the target work order in real time according to the circulation process of the target work order and returning the second state corresponding to the first state to the user terminal by utilizing a synchronization/conversion mechanism of the state machine. This application is obtaining target work order after, will resolve it to the user identity who submits the work order is confirmed, and then can determine the circulation route of target work order according to the user role that user identity corresponds, so that handle target work order based on this circulation route, realize efficient work order circulation and processing, the complexity that the work order circulated has been reduced, and can be based on the state of circulation process real-time to the user feedback target work order, user's experience has effectively been promoted.
In the following, a work order management and control method provided by an embodiment of the present application is introduced, and a work order management and control method described below and a work order management and control system described above may refer to each other.
Referring to fig. 2, a work order management and control method provided in the embodiment of the present application includes:
step S201: after the work order submitting action is detected, triggering work order submitting processing to generate a corresponding target work order, and setting the initial state of the target work order to be a submitted state;
step S202: analyzing the target work order, and determining the user identity initiating the work order submitting action, the resource domain to which the user identity belongs, the virtual data center and the corresponding user role;
step S203: determining a flow path of the target work order according to the user role, and sending the target work order to a corresponding administrator terminal based on the flow path;
step S204: and updating the first state of the target work order in real time according to the circulation process of the target work order, and returning the second state corresponding to the first state to the user terminal by utilizing a synchronization/conversion mechanism of a state machine.
This application is obtaining target work order after, will resolve it to the user identity who submits the work order is confirmed, and then can determine the circulation route of target work order according to the user role that user identity corresponds, so that handle target work order based on this circulation route, realize efficient work order circulation and processing, the complexity that the work order circulated has been reduced, and can be based on the state of circulation process real-time to the user feedback target work order, user's experience has effectively been promoted.
Referring to fig. 3, the work order management and control method provided by the present application is further described below by using an application example in an actual scenario. Specifically, in the embodiment of the present application, a state set and a trigger event set of a work order are defined by using an FSM (finite-state automaton). Wherein, the state set may include but is not limited to: committed state, unreceived state, received state, in-process state, resolved state, denied state, revoked state. The set of trigger events may include, but is not limited to: submit, receive, forward, resolve, deny, withdraw.
The method comprises the following steps: after the user finishes editing the work order, the work order submitting action is used for triggering work order submitting processing, the state of the work order is initialized to be the submitted state, the content of the work order and the user identity information are analyzed, work order information is generated in a combined mode, specifically, the work order information can include but is not limited to work order ID, work order type, work order grade, work order problem description, creating time, submitting user and the like, and the work order information can be stored in a database.
Step two: and analyzing the work order information, reading the identity information of the user, and acquiring a resource domain, a Virtual Data Center (VDC) and a user role to which the user belongs.
Step three: and converting/synchronizing the state information of the work order according to the role of the user submitting the work order, and determining the flow path of the work order.
Specifically, if the initial submitting node user is a VDC user, the corresponding VDC manager under the VDC is read according to the VDC to which the user belongs, the work order is distributed to the VDC manager, the work order state is converted into a non-receiving state, and the work order information is stored in a database.
If the initial submitting node user is a VDC manager, acquiring a super manager role user and a domain manager role user under the resource domain according to the resource domain to which the user VDC belongs, dispatching the work order to the super manager user and the domain manager of the resource domain, converting the work order state into a non-receiving state, and storing the work order information to a database.
Step four: and triggering work order receiving processing through the receiving action of the current administrator node user, converting the current node work order state into a received state, and storing a work order processing result.
Step five: and reading the work order information, backtracking the work order processing flow, synchronously converting the work order state of each node in front of the current node on the flow transfer line into a processing state, and storing the work order processing result.
Step six: and after the current administrator node user receives the work order, determining the next node of the current node through the flow path of the work order, distributing the work order to the next node, converting the work order state of the current node into a processing state, synchronizing the work order state of the next node into a non-receiving state, storing a work order processing result, and returning to the workflow of the execution step four.
Step seven: after the node receives the work order and solves the work order, the work order state of the current node is updated to be the solved state, the state is synchronized to all the nodes on the work order circulation path, and the work order processing result is stored.
Step eight: after the node receives the work order and rejects the work order, the work order state of the current node is updated to be the rejected state, the state is synchronized to all nodes on the work order circulation line, and the work order processing result is stored.
Step nine: if the work order submitted by the initial submitting node user is not received and processed, namely the work order is still in the submitted state, the user submitting the work order can select and click to withdraw, withdraw the processing work order, convert the work order state into the withdrawn state, and save the work order processing result.
Step ten: and terminating the flow of the work order and finishing the work order processing.
Specifically, the embodiments of the present application describe in detail the work order management and control method provided by the present application, taking VDC users as initial submission nodes of the work order as examples:
the method comprises the following steps: the VDC user creates and submits a work order to the VDC administrator of the VDC for feedback and tracking of problems or new demand resolution progress based on the specific problem. The work order enters a committed state at the VDC user perspective, while the work order is visible to the VDC administrator and enters an unreceived state at the VDC administrator perspective, allowing receipt.
Step two: and the VDC manager receives the work order, the work order is in a received state, and the work order is visible as a processing state to the VDC user through the work order state conversion/synchronization mechanism conversion. At this point, the VDC administrator may perform work order processing.
Step three: the VDC administrator processes the received work order, including resolution, veto, and forward, according to the actual solution to the problem or need, and the work order state changes to a resolved state, a veto state, and an in-process state, respectively, after the corresponding processing. The work order flow of the resolved state and the vetoed state is finished; the work order of the state in the process can be triggered to the resource domain manager to be processed through the forwarding event. The states are synchronized and presented to the VDC user through a work order state transition/synchronization mechanism.
Step four: both the resource domain administrator and the super administrator may receive processing for work orders forwarded by the VDC administrator.
If the resource domain manager receives the work order before the super manager, the work order is in a received state for the resource domain manager, the work order in the received state is not visible to the super manager any more, the resource domain manager processes the received work order according to an actual solution of problems or requirements, and if the work order is in a processing state, the resource domain manager can trigger the super manager to process the work order through a forwarding event. The state transitions and synchronization of the work order may be controlled with reference to the states in step three, and the various states may be synchronized and presented to the VDC user and VDC administrator through a state transition/synchronization mechanism.
If the super manager receives the work order prior to the resource domain manager, the work order is in a received state for the super manager, the work order in the received state is no longer visible to the resource domain manager, and the super manager processes the received work order according to an actual solution to the problem or the demand, including resolution and rejection. And if the currently processed work order is the work order forwarded by the resource domain administrator, the various states can be synchronized and presented to the resource domain administrator through the state conversion/synchronization mechanism.
In the embodiment of the application, the work order circulation path is set based on the cloud management platform user structure level, the work order circulation process node is packaged, work order circulation control is simplified, and the single-thread program transparent work order without user interference is realized. In addition, each state and trigger event in the work order circulation control process in the cloud management platform are defined based on the FSM, and a user/client problem or demand feedback and tracking mechanism is realized based on a state conversion/synchronization mechanism, so that the problem or demand of the user/client is solved or processed in time, the processing progress of the problem or demand is conveniently tracked and acquired by the user in real time, the timely effectiveness of solving the problem of the user can be ensured, the usability and high availability of the cloud management platform are improved, a platform provider can conveniently analyze and acquire the user demand in time, the platform is enabled to be more suitable for the user to use, and the competitiveness of the platform is improved.
The present application further provides an electronic device, and as shown in fig. 4, an electronic device provided in an embodiment of the present application includes:
a memory 100 for storing a computer program;
the processor 200, when executing the computer program, may implement the steps provided by the above embodiments.
Specifically, the memory 100 includes a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and computer-readable instructions, and the internal memory provides an environment for the operating system and the computer-readable instructions in the non-volatile storage medium to run. The processor 200 may be a Central Processing Unit (CPU), a controller, a microcontroller, a microprocessor or other data processing chip in some embodiments, and provides computing and controlling capability for the electronic device, and when executing the computer program stored in the memory 100, the steps of the work order management and control method disclosed in the foregoing embodiments may be implemented.
On the basis of the above embodiment, as a preferred implementation, referring to fig. 5, the electronic device further includes:
and an input interface 300 connected to the processor 200, for acquiring computer programs, parameters and instructions imported from the outside, and storing the computer programs, parameters and instructions into the memory 100 under the control of the processor 200. The input interface 300 may be connected to an input device for receiving parameters or instructions manually input by a user. The input device may be a touch layer covered on a display screen, or a button, a track ball or a touch pad arranged on a terminal shell, or a keyboard, a touch pad or a mouse, etc.
And a display unit 400 connected to the processor 200 for displaying data processed by the processor 200 and for displaying a visualized user interface. The display unit 400 may be an LED display, a liquid crystal display, a touch-sensitive liquid crystal display, an OLED (Organic Light-Emitting Diode) touch panel, or the like.
And a network port 500 connected to the processor 200 for performing communication connection with each external terminal device. The communication technology adopted by the communication connection can be a wired communication technology or a wireless communication technology, such as a mobile high definition link (MHL) technology, a Universal Serial Bus (USB), a High Definition Multimedia Interface (HDMI), a wireless fidelity (WiFi), a bluetooth communication technology, a low power consumption bluetooth communication technology, an ieee802.11 s-based communication technology, and the like.
While FIG. 5 shows only an electronic device having the assembly 100 and 500, those skilled in the art will appreciate that the configuration shown in FIG. 5 does not constitute a limitation of the electronic device, and may include fewer or more components than shown, or some components may be combined, or a different arrangement of components.
The present application also provides a computer-readable storage medium, which may include: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk. The storage medium stores thereon a computer program that, when executed by the processor, implements the steps of the work order management and control method disclosed in the foregoing embodiment.
This application is obtaining target work order after, will resolve it to the user identity who submits the work order is confirmed, and then can determine the circulation route of target work order according to the user role that user identity corresponds, so that handle target work order based on this circulation route, realize efficient work order circulation and processing, the complexity that the work order circulated has been reduced, and can be based on the state of circulation process real-time to the user feedback target work order, user's experience has effectively been promoted.
The embodiments are described in a progressive manner in the specification, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other. For the system disclosed by the embodiment, the description is relatively simple because the system corresponds to the method disclosed by the embodiment, and the relevant points can be referred to the method part for description. It should be noted that, for those skilled in the art, it is possible to make several improvements and modifications to the present application without departing from the principle of the present application, and such improvements and modifications also fall within the scope of the claims of the present application.
It is further noted that, in the present specification, relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
Claims (10)
1. The utility model provides a work order management and control system which characterized in that includes:
the work order submitting module is used for triggering work order submitting processing after detecting a work order submitting action, generating a corresponding target work order and setting the initial state of the target work order to be a submitted state;
the user determining module is used for analyzing the target work order and determining the user identity initiating the work order submitting action, the resource domain to which the user identity belongs, the virtual data center and the corresponding user role;
the path determining module is used for determining a flow path of the target work order according to the user role and sending the target work order to a corresponding administrator terminal based on the flow path;
and the state updating module is used for updating the first state of the target work order in real time according to the circulation process of the target work order and returning the second state corresponding to the first state to the user terminal by utilizing a synchronization/conversion mechanism of the state machine.
2. The work order management and control system of claim 1, wherein the path determination module comprises:
the first determining unit is used for determining a data center administrator of the virtual data center according to the virtual data center to which the user identity belongs if the user role is a virtual data center user;
and the first sending unit is used for sending the target work order to an administrator terminal corresponding to the data center administrator.
3. The work order management and control system of claim 1, wherein the path determination module comprises:
a second determining unit, configured to determine, if the user role is a data center administrator of a virtual data center, a corresponding resource domain administrator and a super administrator according to a resource domain to which the user identity belongs;
and the second sending unit is used for sending the target work order to the administrator terminals corresponding to the resource domain administrator and the super administrator.
4. The work order management and control system of claim 3, wherein the status update module comprises:
a first updating unit, configured to update a first state of the target work order to a received state if any administrator terminal receives the target work order after the target work order is sent to the administrator terminals corresponding to the resource domain administrator and the super administrator;
and the state conversion unit is used for correspondingly converting the received state into a processing state by utilizing a synchronization/conversion mechanism of the state machine, and returning the processing state as a second state to the user terminal.
5. The work order management and control system of claim 1, further comprising:
the forwarding detection module is used for triggering work order forwarding processing after detecting the work order forwarding action;
and the work order forwarding module is used for determining the next node of the current flow node based on the flow path and forwarding the target work order to the next node for processing.
6. The work order management and control system of claim 1, wherein the status update module comprises:
the second updating unit is used for updating the first state of the target work order in real time based on the work order processing result if the target work order processing is finished;
and the state synchronization unit is used for synchronizing the first state to all nodes in the circulation path by utilizing a synchronization/conversion mechanism of a state machine.
7. The work order management and control system according to any one of claims 1 to 6, wherein the work order submission module includes:
the action analysis unit is used for analyzing the work order submission action after detecting the work order submission action to obtain work order content corresponding to the work order submission action and a user identity initiating the work order submission action;
the work order generating unit is used for triggering work order submission processing and generating the target work order according to the work order content and the user identity combination; the information of the target work order comprises a work order ID number, a work order type, a work order grade, work order content information, creation time and user identity.
8. A work order management and control method is characterized by comprising the following steps:
after the work order submitting action is detected, triggering work order submitting processing to generate a corresponding target work order, and setting the initial state of the target work order to be a submitted state;
analyzing the target work order, and determining the user identity initiating the work order submitting action, the resource domain to which the user identity belongs, the virtual data center and the corresponding user role;
determining a flow path of the target work order according to the user role, and sending the target work order to a corresponding administrator terminal based on the flow path;
and updating the first state of the target work order in real time according to the circulation process of the target work order, and returning the second state corresponding to the first state to the user terminal by utilizing a synchronization/conversion mechanism of a state machine.
9. An electronic device, comprising:
a memory for storing a computer program;
a processor for implementing the steps of the work order management method as claimed in claim 8 when executing said computer program.
10. A computer-readable storage medium, characterized in that a computer program is stored thereon, which, when being executed by a processor, carries out the steps of the work order management method according to claim 8.
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