CN110928995B - Interactive information processing method, device, equipment and storage medium - Google Patents

Interactive information processing method, device, equipment and storage medium Download PDF

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CN110928995B
CN110928995B CN201911195356.4A CN201911195356A CN110928995B CN 110928995 B CN110928995 B CN 110928995B CN 201911195356 A CN201911195356 A CN 201911195356A CN 110928995 B CN110928995 B CN 110928995B
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slot
slot position
information
intention
current
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CN110928995A (en
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陈威
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China Construction Bank Corp
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China Construction Bank Corp
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33Querying
    • G06F16/332Query formulation
    • G06F16/3329Natural language query formulation or dialogue systems
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33Querying
    • G06F16/3331Query processing
    • G06F16/3332Query translation
    • G06F16/3334Selection or weighting of terms from queries, including natural language queries
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/35Clustering; Classification

Abstract

The embodiment of the invention discloses an interactive information processing method, an interactive information processing device, interactive information processing equipment and a storage medium, wherein the method comprises the following steps: when the intention setting operation is detected, generating an intention current slot position image according to the intention current slot position information; acquiring edit data of a first class of users on the current slot position image; and updating the intended slot position information according to the editing data. By operating the technical scheme provided by the application, the problems that when the interactive information changes, programs of corresponding parts need to be modified, the complexity of interactive information processing is increased, and the efficiency of development, operation and maintenance is reduced are solved, and the purposes of enhancing the flexibility of interactive information processing and improving the efficiency of development, operation and maintenance are achieved.

Description

Interactive information processing method, device, equipment and storage medium
Technical Field
Embodiments of the present invention relate to information processing technologies, and in particular, to an interactive information processing method, an interactive information processing apparatus, an interactive information processing device, and a storage medium.
Background
In an interactive system, especially in an interactive system of a business transaction class, since there is usually more than one transaction element of a business and a user often cannot provide all transaction elements clearly at one time in the interaction with the system, the system needs to perform multiple rounds of interaction with the user to guide the user to provide all the elements so as to complete the business transaction.
The existing man-machine multi-turn conversation interaction generally writes logic into a program, and when interaction information changes, a corresponding part of the program is modified. The method increases the complexity of interactive information processing and reduces the efficiency of development, operation and maintenance.
Disclosure of Invention
The embodiment of the invention provides an interactive information processing method, an interactive information processing device, interactive information processing equipment and a storage medium, and aims to enhance the flexibility of interactive information processing and improve the efficiency of development, operation and maintenance.
In a first aspect, an embodiment of the present invention provides an interactive information processing method, where the method includes:
when the intention setting operation is detected, generating an intention current slot position image according to the intention current slot position information;
acquiring edit data of a first class of users on the current slot position image;
and updating the intended slot position information according to the editing data.
In a second aspect, an embodiment of the present invention further provides an interactive information processing apparatus, where the apparatus includes:
the slot position image generating module is used for generating an intention current slot position image according to intention current slot position information when an intention setting operation is detected;
the edit data acquisition module is used for acquiring edit data of the current slot position image by a first type of user;
and the slot position information updating module is used for updating the intended slot position information according to the editing data.
In a third aspect, an embodiment of the present invention further provides an apparatus, where the apparatus includes:
one or more processors;
a storage device to store one or more programs,
when the one or more programs are executed by the one or more processors, the one or more processors are caused to implement the mutual information processing method as described above.
In a fourth aspect, the embodiment of the present invention further provides a computer-readable storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the computer program implements the mutual information processing method as described above.
According to the embodiment of the invention, when the intention setting operation is detected, the intention current slot position image is generated according to the intention current slot position information; acquiring edit data of a first type of users on the current slot position image; and updating the intended slot information according to the edit data. The method solves the problems that when the interactive information is changed, the program of the corresponding part needs to be modified, the complexity of interactive information processing is increased, and the efficiency of development, operation and maintenance is reduced, and achieves the purposes of enhancing the flexibility of interactive information processing and improving the efficiency of development, operation and maintenance.
Drawings
Fig. 1 is a flowchart of an interactive information processing method according to an embodiment of the present invention;
fig. 2 is a flowchart of an interactive information processing method provided in the second embodiment of the present application;
fig. 3 is a schematic structural diagram of an interactive information processing apparatus according to a third embodiment of the present application;
fig. 4 is a schematic structural diagram of an apparatus according to a fourth embodiment of the present invention.
Detailed Description
The present invention will be described in further detail with reference to the drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention. It should be further noted that, for the convenience of description, only some of the structures related to the present invention are shown in the drawings, not all of the structures.
Example one
Fig. 1 is a flowchart of an mutual information processing method according to an embodiment of the present invention, where the method is applicable to a case where intended slot information is updated, and the method may be executed by an mutual information processing apparatus according to an embodiment of the present invention, where the apparatus may be implemented by software and/or hardware. Referring to fig. 1, the interactive information processing method provided in this embodiment includes:
and S110, when the intention setting operation is detected, generating an intention current slot image according to the intention current slot information.
The intention is the purpose of information interaction, and can be classified by artificially inducing, summarizing and summarizing, such as business intentions, such as transfer intentions, flow searching intentions and the like; or an operation confirmation type intention such as confirmation, modification, cancellation and the like. The intent setting operation is an operation that a first class of users, who may be operation and maintenance personnel or other staff members of the business system, generates when setting a configuration related to an intent. The intent-related configuration is an attribute associated with the intent, such as an intent name, an ID corresponding to the intent, slot information associated with the intent, and the like. The slot position information is information of necessary factors of the completion intention, for example, necessary factors such as a transferred account and a transfer amount need to be acquired in the transfer intention, the transfer account and the transfer amount are slot position names, the specific transfer account and the specific transfer amount are slot position contents, and the slot position names and the slot position contents belong to the slot position information.
The slot images are used for displaying and modifying slot information to a first class of users in a visual mode, the specific shapes of the images can be preset, for example, different figures with different intentions are preset, the figures related to transfer type intentions are circular, and the figures related to flow inspection intentions are circular and rectangular; the slot positions of the character type and the money type can be all triangles, the slot positions of the money type and the like can be all hexagons, and the embodiment does not limit the slot positions.
When the intention setting operation is detected, a preset intention template is searched, the current slot position image of the intention is directly obtained, and then the current slot position image is modified according to the current slot position information of the intention; or manually selecting a single slot image from the slot template according to the intended slot information to form an intended current slot image; or the system automatically identifies a corresponding scene from the intention or slot position information, and recommends a corresponding intention template or slot position template, etc., which is not limited in this embodiment.
And S120, acquiring the edit data of the current slot position image by the first type of users.
The editing data is data generated when the first type of user edits the slot position image, and the editing behavior can be change, addition, deletion and the like. For example, when a first type of user removes a part of the slot image, the edit data acquired at this time is deleted for the part.
And S130, updating the intended slot information according to the edit data.
And updating the intended slot information according to the specific content of the editing data, for example, in the transfer intention, a factor for acquiring which mode the transfer is passed needs to be added, at the moment, the slot is added, and after the addition is completed, the intended slot information is updated, and meanwhile, the update is synchronized into the associated code.
After the slot position information of the intention is updated, the intention and the corresponding slot position information can be stored as a new intention template or a slot position template, and are stored in a template library so as to be called.
According to the technical scheme provided by the embodiment, when the intention setting operation is detected, the intention current slot position image is generated according to the intention current slot position information; acquiring edit data of a first class of users on the current slot position image; and updating the intended slot position information according to the editing data. The method solves the problems that when the interactive information is changed, the program of the corresponding part needs to be modified, the complexity of interactive information processing is increased, and the efficiency of development, operation and maintenance is reduced, and achieves the purposes of enhancing the flexibility of interactive information processing and improving the efficiency of development, operation and maintenance.
On the basis of the above technical solution, optionally, generating the intended current slot image according to the intended current slot information includes:
generating slot position nodes according to slot position words in the current intended slot position information;
and sequencing the slot position nodes according to the sequence of the slot position words in the current slot position information to obtain the current slot position image with the intention.
The slot words are each specific slot, each slot node is divided into slot nodes according to different slot words, and each slot node contains all information of the slot word, such as a name in a code corresponding to the slot word, an intention ID corresponding to the slot word, and the like. The order of the slot position words is the order preset in advance in all the slot position words corresponding to the intention, and can be changed. And sequencing the slot nodes according to the sequence of the slot words, wherein all the slot nodes form the current intended slot image.
On the basis of the embodiment, the slot position nodes are generated and sequenced, so that the slot position words can be modified and called conveniently.
On the basis of the above technical solution, optionally, the generating of the intended current slot image according to the intended current slot information further includes at least one of the following:
adding entity labels for the slot nodes according to the named entity types of the slot words in the current slot information;
and adding a query label for the slot node according to a query statement of the slot word in the current slot information.
The named entity type is the type of the entity with specific meaning or strong reference in the text, for example, when the slot word is a transfer person, the named entity type corresponding to the slot word may be "person", when the entity label is added, the entity label added in the corresponding slot node is "person", the label mode may be a graphic or a character, and the embodiment does not limit the type.
Wherein, the second class of users in the interactive system can be interactive objects. The query statement is used for the second type of user to provide specific content related to the slot word, for example, when the slot word is a transfer amount, the query statement may be "ask how much money you want to transfer? "when a query tag is added, the query statement is used as the query tag in the corresponding slot node.
On the basis of the embodiment, the technical scheme adds entity labels and/or inquiry labels, further expands the specific attributes of the slot nodes and improves the efficiency of interactive information processing.
On the basis of the above technical solution, optionally, the obtaining of the edit data of the first type of user to the current slot position image includes at least one of the following:
acquiring the editing operation of a first type of user on a slot position node in the current slot position image, wherein the editing operation of the slot position node comprises the adding, deleting or sequential adjustment operation of the slot position node;
and acquiring the editing operation of the entity marking or inquiry marking of the slot node in the current slot image by the first type of users.
The slot images can be changed according to the editing operation of the slot nodes, for example, when the sequence is adjusted, the images corresponding to the slot nodes can be directly dragged to corresponding positions. When newly adding, finding out the corresponding slot node graph from the preset graph library, and dragging the graph to the slot image.
On the basis of the embodiment, the slot position image of the machine is edited by editing the slot position node, so that the edited data is obtained, the flexibility of interactive information processing is enhanced, and the efficiency of developing operation and maintenance is improved.
Example two
Fig. 2 is a flowchart of an interactive information processing method according to a second embodiment of the present application. The present technical solution is supplementary explanation for a process after the intended slot information is updated according to the edit data. Compared with the above scheme, the specific optimization of the scheme is that after the slot position information of the intention is updated according to the edit data, the method further comprises the following steps:
in the interactive session process, converting the second type of user voice information into second type of user text information;
performing intention identification on the second type of user text information to obtain a second type of user intention;
filling slots in the second type of user intentions according to the named entities extracted from the second type of user text information;
and interacting with the second class of users according to the slot filling result.
Specifically, the flowchart of the interactive information processing method is shown in fig. 2:
and S210, when the intention setting operation is detected, generating an intention current slot image according to the intention current slot information.
And S220, acquiring the edit data of the current slot position image by the first type of users.
And S230, updating the intended slot information according to the edit data.
S240, in the interactive session process, converting the second type of user voice information into second type of user text information.
The second type of user voice information is used for opening a conversation or responding to the last question. The second type of user text information is a text directly converted from the second type of user voice, and a voice signal can be directly converted into characters through the existing voice recognition technology.
And S250, performing intention identification on the second type of user text information to obtain the second type of user intention.
And performing intention recognition on the second type of user text information, for example, the second type of user text information is 'i want to transfer', and the second type of user intention obtained at the moment is 'transfer'. The intention recognition may be performed by a text classification model such as a K nearest neighbor model, a convolutional neural network, and the like, which is not limited in this embodiment.
And S260, filling slots in the intentions of the second type of users according to the named entities extracted from the text information of the second type of users.
And extracting the named entity from the second type of user text information, namely analyzing the second type of user text information and extracting specific information in the second type of user text information, such as identifying the name, the amount, the time and the like in the text information. When the named entity is identified, the type of the named entity is identified, and the value corresponding to the type of the named entity is also included, for example, the second type of user text information is 'Zhang san changes 5000 yuan', at this moment, the named entity type is identified to be a person, the value is Zhang san, the amount of the entity type is, and the value is 5000 yuan.
If the slot position corresponding to the transfer intention is 'transfer person' and 'transfer amount', 'the type of the transfer person' is 'person' and 'the type of the transfer amount' is 'amount', the result identified by the named entity is matched with the slot position, and the specific values of the 'person' and the 'transfer amount' are filled into the specific slot position.
When two or more same types appear in the second type of user text information, the types can be further classified. For example, when a time appears in the second type of user text information, named entity recognition may recognize and classify it as a start time and an end time, etc.
The named entity recognition can be completed through models such as a long-short term memory network, a conditional random field and the like, which is not limited in this embodiment.
And S270, interacting with the second class of users according to the groove filling result.
And when the slot position is filled, sending confirmation information to the second type of users, and then carrying out subsequent operation. For example, when the slot for the transfer intention has been filled, a confirmation message "ask you to confirm that Zhang three for 5000 Yuan? ", the second type of user confirmation then performs the transfer operation. The confirmation information may be presented by text, or the text may be converted into voice to be sent, which is not limited in this embodiment.
And if the information provided by the second type of users is incomplete, inquiring the second type of users according to the unfilled slot positions until the slot positions are filled. For example, in the transfer intention, the text information of the second type of users is ' 3000 yuan to be converted ', the slot position of the transfer person is not filled according to the slot filling result, and the second type of users can be asked through a query sentence associated with the transfer person, for example, ' asking for who do you want to convert? "; if the second class of users inputs Zhang III at the moment, named entity recognition is carried out on the Zhang III, the Zhang III is filled into the slot position of the transfer person after the third Zhang is recognized as the transfer person, and the slot position is filled at the moment.
Optionally, in the interactive session process, when the second type of user proposes a session with a different intention from the current interactive session, the current session is performed first, and if the current session is ended, the current session is downloaded back to the original session. For example, in the transfer interaction, ask "ask you who want to transfer to? And when the second type of users say that the second type of users want to check the water flow, the intention of the second type of users is to re-identify the details of the water flow, the slot positions are correspondingly changed into slot positions of the details of the water flow, such as the type of the details, the starting time, the ending time and the like, the previously acquired transfer intentions and the corresponding slot position information are stored in a memory, and the transfer intention interactive session is returned again after the detail inquiring operation is completed. The advantage of this arrangement is that the efficiency of interactive information processing is improved.
According to the technical scheme provided by the embodiment, the intention identification and the named entity identification are combined to fill the slots, so that the problem that the slots need to be matched one by one when the keywords in the second type of user information are used for matching the slots is solved, the problem that similar information exists in the information provided by the second type of users is solved, and the efficiency and the accuracy of interactive information processing are improved.
EXAMPLE III
Fig. 3 is a schematic structural diagram of an interactive information processing apparatus according to a third embodiment of the present application. The device can be realized by hardware and/or software, can execute the interactive information processing method provided by any embodiment of the invention, and has corresponding functional modules and beneficial effects of the execution method. As shown in fig. 3, the interactive information processing apparatus includes:
a slot image generating module 310, configured to generate an intended current slot image according to the intended current slot information when the intention setting operation is detected.
An edit data obtaining module 320, configured to obtain edit data of the current slot image by a first type of user.
A slot information updating module 330, configured to update the intended slot information according to the edit data.
According to the technical scheme provided by the embodiment, when the intention setting operation is detected, the intention current slot position image is generated according to the intention current slot position information; acquiring edit data of a first class of users on the current slot position image; and updating the intended slot information according to the edit data. The method solves the problems that when the interactive information is changed, the program of the corresponding part needs to be modified, the complexity of interactive information processing is increased, and the efficiency of development, operation and maintenance is reduced, and achieves the purposes of enhancing the flexibility of interactive information processing and improving the efficiency of development, operation and maintenance.
On the basis of the above technical solutions, optionally, the slot image generating module 310 includes:
the slot node generating unit is used for generating slot nodes according to the slot words in the current intended slot information;
and the slot position image acquisition unit is used for sequencing the slot position nodes according to the sequence of the slot position words in the current slot position information so as to obtain the intended current slot position image.
On the basis of the above technical solutions, optionally, the slot image generation module 310 further includes at least one of the following:
the entity label adding unit is used for adding entity labels to the slot position nodes according to the named entity types of the slot position words in the current slot position information;
and the inquiry label adding unit is used for adding inquiry labels to the slot nodes according to the inquiry sentences of the slot words in the current slot information.
On the basis of the above technical solutions, optionally, the edit data obtaining module 320 includes at least one of the following:
and the first operation acquisition unit is used for acquiring the editing operation of a first type of user on the slot position node in the current slot position image, wherein the editing operation of the slot position node comprises the adding, deleting or sequential adjustment operation of the slot position node.
And the second operation acquisition unit is used for acquiring the editing operation of the entity marking or inquiry marking of the slot node in the current slot image by the first type of users.
On the basis of the above technical solutions, optionally, the apparatus further includes:
and the text information conversion module is used for converting the second type of user voice information into second type of user text information in the interactive session process.
And the second type user intention acquisition module is used for identifying the intention of the second type user text information to obtain the second type user intention.
The slot position filling module is used for filling the slot position in the second type user intention according to the named entity extracted from the second type user text information;
and the second-class user interaction module is used for interacting with the second-class users according to the slot filling result.
Example four
Fig. 4 is a schematic structural diagram of an apparatus according to a fourth embodiment of the present invention, as shown in fig. 4, the apparatus includes a processor 40, a memory 41, an input device 42, and an output device 43; the number of processors 40 in the device may be one or more, and one processor 40 is taken as an example in fig. 4; the processor 40, the memory 41, the input means 42 and the output means 43 in the device may be connected by a bus or other means, as exemplified by a bus connection in fig. 4.
The memory 41 is used as a computer-readable storage medium for storing software programs, computer-executable programs, and modules, such as program instructions/modules corresponding to the mutual information processing method in the embodiment of the present invention. The processor 40 executes various functional applications of the device and data processing by executing software programs, instructions, and modules stored in the memory 41, that is, implements the above-described mutual information processing method.
The memory 41 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store data created according to the use of the terminal, and the like. Further, the memory 41 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device. In some examples, memory 41 may further include memory located remotely from processor 40, which may be connected to the device over a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
EXAMPLE five
An embodiment of the present invention further provides a storage medium containing computer-executable instructions, where the computer-executable instructions are executed by a computer processor to perform a method for processing mutual information, and the method includes:
when the intention setting operation is detected, generating an intention current slot position image according to the intention current slot position information;
acquiring edit data of a first class of users on the current slot position image;
and updating the intended slot position information according to the editing data.
Of course, the storage medium provided by the embodiment of the present invention contains computer-executable instructions, and the computer-executable instructions are not limited to the method operations described above, and may also perform related operations in the mutual information processing method provided by any embodiment of the present invention.
From the above description of the embodiments, it is obvious for those skilled in the art that the present invention can be implemented by software and necessary general hardware, and certainly, can also be implemented by hardware, but the former is a better embodiment in many cases. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which can be stored in a computer-readable storage medium, such as a floppy disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a FLASH Memory (FLASH), a hard disk or an optical disk of a computer, and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device) to execute the methods according to the embodiments of the present invention.
It should be noted that, in the embodiment of the above search apparatus, each included unit and module are merely divided according to functional logic, but are not limited to the above division as long as the corresponding functions can be implemented; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present invention.
It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present invention and the technical principles employed. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in greater detail by the above embodiments, the present invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present invention, and the scope of the present invention is determined by the scope of the appended claims.

Claims (8)

1. An interactive information processing method, comprising:
when the intention setting operation is detected, generating an intention current slot position image according to the intention current slot position information;
acquiring edit data of a first class of users on the current slot position image;
updating the slot position information of the intention according to the editing data;
wherein the generating of the intended current slot image according to the intended current slot information comprises:
generating slot position nodes according to the slot position words in the current intended slot position information;
and sequencing the slot position nodes according to the sequence of the slot position words in the current slot position information to obtain the current slot position image with the intention.
2. The method of claim 1, wherein generating the intended current slot image from the intended current slot information further comprises at least one of:
adding entity labels for the slot nodes according to the named entity types of the slot words in the current slot information;
and adding a query label for the slot node according to a query statement of the slot word in the current slot information.
3. The method of any one of claims 1-2, wherein obtaining edit data of the current slot image by a first type of user comprises at least one of:
acquiring the editing operation of a first type of user on a slot position node in the current slot position image, wherein the editing operation of the slot position node comprises the adding, deleting or sequential adjustment operation of the slot position node;
and acquiring the editing operation of the entity marking or inquiry marking of the slot node in the current slot image by the first type of user.
4. The method of claim 1, further comprising, after updating the intended slot information according to the edit data:
in the interactive session process, converting the second type of user voice information into second type of user text information;
performing intention identification on the second type of user text information to obtain a second type of user intention;
filling slots in the second type user intentions according to the named entities extracted from the second type user text information;
and interacting with the second class of users according to the slot filling result.
5. An interactive information processing apparatus, comprising:
the slot position image generating module is used for generating an intention current slot position image according to intention current slot position information when an intention setting operation is detected;
the edit data acquisition module is used for acquiring edit data of the current slot position image by a first type of user;
the slot position information updating module is used for updating the intended slot position information according to the editing data;
wherein, the slot image generation module comprises:
the slot position node generating unit is used for generating a slot position node according to the slot position word in the current slot position information of the intention;
and the slot position image acquisition unit is used for sequencing the slot position nodes according to the sequence of the slot position words in the current slot position information so as to obtain the current intended slot position image.
6. The apparatus of claim 5, wherein the slot image generation module further comprises at least one of:
the entity label adding unit is used for adding entity labels to the slot position nodes according to the named entity types of the slot position words in the current slot position information;
and the inquiry label adding unit is used for adding inquiry labels to the slot nodes according to the inquiry sentences of the slot words in the current slot information.
7. An apparatus, characterized in that the apparatus comprises:
one or more processors;
a storage device for storing one or more programs,
the one or more programs, when executed by the one or more processors, cause the one or more processors to implement the mutual information processing method as recited in any of claims 1-4.
8. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the mutual information processing method as set forth in any one of claims 1 to 4.
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