CN110908768B - Operation and maintenance method, device and equipment for virtualization platform and readable storage medium - Google Patents
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Abstract
The invention discloses a virtualization platform operation and maintenance method, a virtualization platform operation and maintenance device, virtualization platform operation and maintenance equipment and a readable storage medium, wherein the method comprises the following steps: acquiring an operation record of a target user from log information of a virtualization platform; searching and determining whether a target recurrence operation step matched with the operation record exists; if yes, when the target user is confirmed to encounter the fault problem corresponding to the target reproduction operation step, a solution step prompt for solving the fault problem is output, and when the target user confirms execution, a corresponding instruction of the solution step prompt is executed to solve the fault problem. The method can solve the fault problem by the user without the intervention of operation and maintenance personnel. Therefore, the workload of operation and maintenance personnel can be reduced, the operation and maintenance efficiency of the virtualization platform is improved, and the user experience is improved.
Description
Technical Field
The present invention relates to the field of virtualization technologies, and in particular, to a virtualization platform operation and maintenance method, apparatus, device, and readable storage medium.
Background
At present, in a virtualization platform, when a user encounters an abnormal condition in the use process, the user needs to contact virtualization operation and maintenance personnel, and the operation and maintenance personnel analyze and solve the problem. The mode can be normally solved when a small amount of abnormal conditions occur; however, if a large number of users encounter some problems sequentially or simultaneously, the problems need to be solved one by the virtualized operation and maintenance personnel. Therefore, in the operation and maintenance process of the virtualization platform, the operation and maintenance personnel can continuously repeat the operation and maintenance operation, so that the operation and maintenance personnel consume time and labor, and the user experience is not good.
In summary, how to effectively solve the problems of operation and maintenance of the virtualization platform and the like is a technical problem that needs to be solved urgently by those skilled in the art at present.
Disclosure of Invention
The invention aims to provide a virtualization platform operation and maintenance method, a virtualization platform operation and maintenance device, virtualization platform operation and maintenance equipment and a readable storage medium, so that the problem of partial abnormal conditions, namely faults, in a virtualization platform can be solved automatically, the operation and maintenance efficiency can be improved, operation and maintenance personnel can be liberated from a large amount of tedious work, and the user experience can be improved.
In order to solve the technical problems, the invention provides the following technical scheme:
a virtualization platform operation and maintenance method comprises the following steps:
acquiring an operation record of a target user from log information of a virtualization platform;
searching and determining whether a target recurrence operation step matched with the operation record exists;
if so, outputting a prompt of a solving step for solving the fault problem when the target user is confirmed to encounter the fault problem corresponding to the target reproduction operation step, and executing an instruction corresponding to the prompt of the solving step to solve the fault problem when the target user is confirmed to execute.
Preferably, before the obtaining the log information of the virtualization platform and obtaining the operation record of the target user, the method further includes:
acquiring a target recording document, wherein the target recording document comprises common problem items and corresponding problem solutions;
and determining the reproduction operation step and the solution step of each problem item by using the target record document.
Preferably, the step of searching and determining whether there is a target recurrence operation matching the operation record includes:
and determining the target reproduction operation steps matched with the continuous operation steps in the operation record from the reproduction operation steps.
Preferably, the step of confirming that the target user encounters a fault problem corresponding to the target recurrence operation step includes:
outputting prompt judgment information whether the fault problem occurs or not;
and monitoring the selective operation behavior of the target user to determine whether the target user encounters the fault problem.
Preferably, when the target user confirms execution, executing the corresponding instruction prompted by the solving step to solve the fault problem includes:
when the parameters need to be input, when the target user inputs the parameters and determines to execute the parameters, the corresponding instruction prompted by the solving step is executed to solve the fault problem.
Preferably, outputting a prompt of a resolution step for resolving the fault problem includes:
when the fault problem corresponds to a solving step, outputting a prompt of the solving step;
and when the fault problem corresponds to a plurality of solving steps, sequentially outputting prompts of all the solving steps.
Preferably, executing the instruction corresponding to the prompt of the solving step includes:
after the instruction is executed, determining whether a next solving step exists;
if yes, outputting a prompt of the next solving step;
if not, the target user is prompted that the fault problem is solved.
A virtualization platform operation and maintenance device, comprising:
the operation record acquisition module is used for acquiring the operation record of the target user from the log information of the virtualization platform;
a target recurrence operation step for searching and determining whether there is a target recurrence operation step matching the operation record;
and the fault automatic repair module is used for outputting a solution step prompt for solving the fault problem when the target user is confirmed to encounter the fault problem corresponding to the target recurrence operation step when the target recurrence operation step matched with the operation record exists, and executing an instruction corresponding to the solution step prompt when the target user is confirmed to execute so as to solve the fault problem.
A virtualization platform operation and maintenance device, comprising:
a memory for storing a computer program;
and the processor is used for realizing the steps of the operation and maintenance method of the virtualization platform when executing the computer program.
A readable storage medium, on which a computer program is stored, which, when executed by a processor, implements the steps of the virtualization platform operation and maintenance method described above.
By applying the method provided by the embodiment of the invention, the operation record of the target user is obtained from the log information of the virtualization platform; searching and determining whether a target recurrence operation step matched with the operation record exists; if yes, when the target user is confirmed to encounter the fault problem corresponding to the target reproduction operation step, a solution step prompt for solving the fault problem is output, and when the target user confirms execution, a corresponding instruction of the solution step prompt is executed to solve the fault problem.
In the method, the operation record of the target user is obtained from the log information of the virtualization platform. And then determining whether a target recurrence operation step matched with the operation record exists or not by searching. When present, this indicates that the target user may encounter a failure problem that matches the target recurring operational step. The method can output a prompt of a solution step for emergently solving the fault problem after the target user is determined to meet the fault problem, and execute the instruction corresponding to the prompt of the solution step when the target user is determined to execute, so that the fault problem can be solved by the user without the intervention of operation and maintenance personnel. Therefore, the workload of operation and maintenance personnel can be reduced, the operation and maintenance efficiency of the virtualization platform is improved, and the user experience is improved.
Accordingly, embodiments of the present invention further provide a virtualization platform operation and maintenance device, a device, and a readable storage medium corresponding to the virtualization platform operation and maintenance method, which have the above technical effects and are not described herein again.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a flowchart illustrating an implementation of a virtualization platform operation and maintenance method according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of a virtualization platform operation and maintenance device according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a virtualization platform operation and maintenance device according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of a virtualization platform operation and maintenance device according to an embodiment of the present invention.
Detailed Description
In order that those skilled in the art will better understand the disclosure, the invention will be described in further detail with reference to the accompanying drawings and specific embodiments. It is to be understood that the described embodiments are merely exemplary of the invention, and not restrictive of the full scope of the invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The first embodiment is as follows:
referring to fig. 1, fig. 1 is a flowchart illustrating a virtualization platform operation and maintenance method according to an embodiment of the present invention, where the method includes the following steps:
s101, obtaining an operation record of a target user from log information of the virtualization platform.
The log information of the virtualization platform can record the operation of each user in the virtualization platform, so that the operation record of the target user can be obtained from the log information of the virtualization platform. The target user can be any user in the virtualization platform.
Each of the operation records may specifically include information such as an operation object, an operation time, and operation specific content. Namely, the continuous operation behavior of the target user is recorded in the operation record.
That is, in this embodiment, the log information of the virtualization platform may be continuously obtained, and then the log information is analyzed and counted to obtain the operation record of the target user.
S102, searching and determining whether a target recurrence operation step matched with the operation record exists.
It should be noted that, in this embodiment, the correspondence relationship between the operation procedure, the problem item, and the solution procedure, may also be preset and reproduced. The problem items are common fault problems in the virtualization platform, for example, when a boot disk Interface of a virtual machine is a SCSI (Small Computer System Interface), a Small Computer System Interface (SCSI), which is used between a Computer and an intelligent device (a hard disk, a floppy drive, a CD-ROM, a printer, a scanner, and the like), no driver can be found by installing a Windows series operating System, after a LINUX virtual machine transparently transmits GPU equipment and installs a driver, problems such as CUDA test case report errors are executed, and the like.
The corresponding relation realizing process of the operation step, the problem project and the solving step is repeated, and comprises the following steps:
acquiring a target record document, wherein the target record document comprises common problem items and corresponding problem answers;
and step two, determining the reproduction operation steps and the solution steps of each problem item by using the target record document.
For convenience of description, the above two steps will be described in combination.
The target record document may be specifically an FAQ (Frequently assigned Questions, solutions to common question items and corresponding Questions) document recorded by an operation and maintenance person after the operation and maintenance person processes a fault question in a corresponding maintenance scene.
After the target recording document is obtained, the common problem items and the corresponding answers of the problems can be summarized and sorted, and the recurrence operation steps and the solution steps of all the problem items are obtained.
In this way, step S102 may be embodied as determining whether there is a target recurring operation step matching the consecutive operation steps in the operation record from among the respective recurring operation steps.
And finding out target recurrence operation steps matched with the continuous operation steps in the operation record, namely, comparing whether all the recurrence operation steps with the continuous operation steps or not, and if some continuous operation steps of a target user completely accord with the recurrence operation steps of a certain problem item, determining the recurrence operation steps as the target recurrence operation steps.
After the comparison result is determined, classification processing can be performed according to the specific comparison result. Specifically, when the target recurrence operation step is found, it can be preliminarily determined that the target user may encounter a fault problem corresponding to the target recurrence operation, and the fault problem can be repaired; and when the target recurrence operation step is not found, determining that the target user has no fault problem at present, and at the moment, carrying out no operation and ignoring. That is, if the judgment result is yes, step S103 and step S104 are sequentially executed; and if the judgment result is negative, no operation is performed.
S103, when the target user is confirmed to encounter the fault problem corresponding to the target reproduction operation step, outputting a solution step prompt for solving the fault problem.
Whether the user encounters a fault problem can be determined by prompting the judgment information. Specifically, the confirmation process includes:
step one, outputting prompt judgment information for judging whether a fault problem occurs;
and step two, monitoring the selection operation behavior of the target user to determine whether the target user has a fault problem.
In this embodiment, the prompt judgment information may be matched with a specific failure problem. For example, when the failure problem is: the boot disk interface of the virtual machine is the independent processor standard of the SCSI system level interface), the installation Windows series operating system cannot find any driver, and at this time, "please confirm whether any driver cannot be found", and whether the options respectively correspond to option boxes can be output, and the target user can confirm whether the fault problem is encountered currently by operating the option boxes.
After determining whether a failure problem occurs, when it is confirmed that no failure problem occurs, there may be no operation at this time.
After the fault problem is determined to occur, a prompt for a resolution step to resolve the fault problem may be output. Specifically, when the fault problem corresponds to a solving step, a prompt of the solving step is output; and when the fault problem corresponds to a plurality of solving steps, sequentially outputting prompts of all the solving steps. For example, if 1 solving step a is provided for solving the failure problem a, a prompt may be output, and step a may be executed to solve the failure problem a (or step a may be executed), please determine whether to execute, if necessary, please click to confirm execution; if there are 4 solving steps B1, B2, B3 and B4 for solving the fault problem B, a prompt may be output, and steps B1, B2, B3 and B4 may be sequentially executed to solve the fault problem B, please determine whether to execute the fault problem B, and if necessary, please click the sequential clicking step to confirm the execution.
And S104, when the target user confirms execution, executing a corresponding instruction prompted by a solving step to solve the fault problem.
When the target user gives an instruction for confirming the execution (such as mouse confirmation or input command line mode confirmation execution), the instruction corresponding to the solving step can be executed.
Preferably, considering that the solving step of the fault problem may be one step or may be multiple, in order to ensure that the fault problem is solved, the corresponding instruction may be prompted in the executing solving step, and specifically, the following steps are executed:
step one, after an instruction is executed, determining whether a next solving step exists;
step two, if yes, outputting a prompt of a next solving step;
and step three, if not, prompting the target user that the fault problem is solved.
After the above three steps are performed, it can be guaranteed that the last performed solving step is the last step to solve the fault problem.
It should be noted that, in consideration of that a part of the solving process of the fault problem may also involve corresponding parameter setting, therefore, when the target user confirms execution, the target user executes the instruction corresponding to the prompting of the solving step to solve the fault problem, which may be specifically configured to, when the target user inputs a parameter and determines execution, execute the instruction corresponding to the prompting of the solving step to solve the fault problem when the target user inputs the parameter. The input parameters may include a virtual machine name, a storage name, a network name, and specific mode parameters.
By applying the method provided by the embodiment of the invention, the operation record of the target user is obtained from the log information of the virtualization platform; searching and determining whether a target recurrence operation step matched with the operation record exists; if yes, when the target user is confirmed to encounter the fault problem corresponding to the target reproduction operation step, a solution step prompt for solving the fault problem is output, and when the target user confirms execution, a corresponding instruction of the solution step prompt is executed to solve the fault problem.
In the method, the operation record of the target user is obtained from the log information of the virtualization platform. And then determining whether a target recurrence operation step matched with the operation record exists or not by searching. When present, this indicates that the target user may encounter a failure problem that matches the target recurring operational step. The method can output a prompt of a solution step for emergently solving the fault problem after the target user is determined to meet the fault problem, and execute the instruction corresponding to the prompt of the solution step when the target user is determined to execute, so that the fault problem can be solved by the user without the intervention of operation and maintenance personnel. Therefore, the workload of operation and maintenance personnel can be reduced, the operation and maintenance efficiency of the virtualization platform is improved, and the user experience is improved.
In order to make those skilled in the art better understand the operation and maintenance method for the virtualization platform provided in the embodiments of the present invention, the following may specifically illustrate the operation and maintenance method for the virtualization platform in combination with a specific application scenario.
According to the operation and maintenance method of the virtualization platform, through analyzing and recording the problem recurrence steps in the FAQ, when a user performs daily operation, a background continuously compares the recurrence conditions of all problems, if some recurrence steps of continuous operation meeting one problem in the FAQ exist, possible problems are prompted on an interface at the moment, and if the user does not encounter the problem, related prompts are not needed to be processed; if the user encounters a problem, the relevant prompt can be clicked and the solution can be performed according to the steps in the prompt. The specific implementation process is as follows:
firstly, collecting and sorting all the problems encountered by daily users into FAQ by operation and maintenance personnel;
secondly, generating and recording reproduction operation steps of all the problems based on the FAQ;
thirdly, recording each operation (which can be obtained by analyzing log information) of the user on the virtualization platform, comparing the reproduction operation steps of all problems in the FAQ, and if some continuous operations of the user completely meet the reproduction steps of a certain problem in the FAQ, prompting the user by an interface;
finally, after the user receives the interface, if the user does not encounter the problem, the user ignores the interface; if the problem is encountered, clicking an interface to prompt operation steps for solving the problem, clicking each step of the prompt one by one, automatically executing corresponding operation by the system, and if the operation relates to some parameters, inputting relevant parameters by a user and then executing the steps until the problem is solved.
The operation and maintenance method of the virtualization platform is described in detail below by using specific examples.
Example 1: : FAQ problem 1: when the disk interface of the boot disk of the virtual machine is SCSI, the Windows series operating system cannot find any driver. The solution is as follows: the virtual machine is mounted with a floppy drive device with SCSI disk drive, and the disk drive can be seen after the floppy drive device is mounted
The reproduction steps of the FAQ problem 1 are as follows: 1. creating a virtual machine; 2. selecting a windows type operating system by the virtual machine operating system; 3. the disk interface type of a boot disk (system disk) of the virtual machine is SCSI; 4. and starting the virtual machine.
When the four operations are compared at the background, the user is prompted: the disk drive may not be found in the installation system interface, and the user clicks this prompt, showing the following operation steps: 1. mounting a floppy drive device with SCSI drive; 2. and installing the SCSI drive on the installation system interface. And (3) clicking the step 1 by the user, and automatically mounting corresponding floppy drive equipment for the virtual machine by the system. After the mounting is successful, the user goes to the inside of the virtual machine to install the SCSI driving program by himself, and the problem is solved.
Example 2: FAQ problem: and after the LINUX virtual machine transparently transmits GPU equipment and installs the driver, executing a CUDA test case to report errors. The solving method comprises the following steps: and closing the virtual machine, modifying the CPU mode of the virtual machine, and changing the self-adaptive mode into other common CPU modes, such as Ivybridge, Broadwell, SkyLake and the like.
The recurring steps of the problem are as follows: 1. directly connecting a virtual machine with GPU equipment; 2. the current CPU mode of the virtual machine is adaptive.
When the background compares that the user has the two operations, the user is prompted: the current virtual machine GPU may not support CUDA (computer Unified Device Architecture), and the user clicks a prompt to display the following operation steps: 1. closing the virtual machine; 2. modifying the CPU mode of the current virtual machine from 'self-adaptive' to _______; 3. and starting the virtual machine. The user clicks step 1, the system closes the current virtual machine; selecting a corresponding CPU mode in the blank and clicking the step 2, and modifying the CPU mode of the virtual machine by the system; and 3, clicking, and starting the virtual machine by the system to solve the problem.
Therefore, the user can directly solve the related problems according to the prompting steps, and the daily operation and maintenance workload of the virtualization platform is reduced.
Example two:
corresponding to the above method embodiment, an embodiment of the present invention further provides a virtualization platform operation and maintenance device, and the virtualization platform operation and maintenance device described below and the virtualization platform operation and maintenance method described above may be referred to correspondingly.
Referring to fig. 2, the apparatus includes the following modules:
an operation record obtaining module 101, configured to obtain an operation record of a target user from log information of a virtualization platform;
a target recurrence operation step 102 for searching and determining whether there is a target recurrence operation step matching the operation record;
the automatic fault repairing module 103 is configured to, when there is a target recurring operation step matching the operation record and when it is determined that the target user encounters a fault problem corresponding to the target recurring operation step, output a solution step prompt for solving the fault problem, and execute an instruction corresponding to the solution step prompt to solve the fault problem when the target user determines to execute execution.
By applying the device provided by the embodiment of the invention, the operation record of the target user is obtained from the log information of the virtualization platform; searching and determining whether a target recurrence operation step matched with the operation record exists; if yes, when the target user is confirmed to encounter the fault problem corresponding to the target reproduction operation step, a solution step prompt for solving the fault problem is output, and when the target user confirms execution, a corresponding instruction of the solution step prompt is executed to solve the fault problem.
In the device, the operation record of the target user is obtained from the log information of the virtualization platform. And then determining whether a target recurrence operation step matched with the operation record exists or not by searching. When present, this indicates that the target user may encounter a failure problem that matches the target recurring operational step. The method can output a prompt of a solving step for emergently solving the fault problem after the target user is determined to meet the fault problem, and execute the corresponding instruction of the prompt of the solving step when the target user is determined to execute, so that the fault problem can be solved by the user without the intervention of operation and maintenance personnel. Therefore, the workload of operation and maintenance personnel can be reduced, the operation and maintenance efficiency of the virtualization platform is improved, and the user experience is improved.
In one embodiment of the present invention, the method further comprises: the information sorting module is used for acquiring a target record document before acquiring the log information of the virtualization platform and acquiring the operation record of a target user, wherein the target record document comprises common problem items and corresponding problem answers; and determining the reproduction operation step and the solution step of each problem item by using the target record document.
In an embodiment of the present invention, the target reproduction operation step 102 is specifically configured to determine, from the respective reproduction operation steps, a target reproduction operation step that matches the consecutive operation steps in the operation record.
In a specific embodiment of the present invention, the automatic fault repairing module 103 is specifically configured to output a prompt determination information indicating whether a fault problem occurs; and monitoring the selective operation behavior of the target user to determine whether the target user encounters a fault problem.
In an embodiment of the present invention, the automatic fault repairing module 103 is specifically configured to, when a parameter needs to be input, execute a corresponding instruction of a solution step prompt when a target user inputs the parameter and determines to execute the parameter, so as to solve a fault problem.
In a specific embodiment of the present invention, the automatic fault repairing module 103 is specifically configured to output a prompt of a solving step when the fault problem corresponds to one solving step; and when the fault problem corresponds to a plurality of solving steps, sequentially outputting prompts of all the solving steps.
In a specific embodiment of the present invention, the automatic fault recovery module 103 is specifically configured to determine whether a next solution step exists after executing the instruction; if yes, outputting a prompt of a next solving step; and if not, prompting the target user that the fault problem is solved.
Example three:
corresponding to the above method embodiment, an embodiment of the present invention further provides a virtualization platform operation and maintenance device, and a virtualization platform operation and maintenance device described below and a virtualization platform operation and maintenance method described above may be referred to correspondingly.
Referring to fig. 3, the virtualization platform operation and maintenance device includes:
a memory D1 for storing computer programs;
and a processor D2, configured to implement the steps of the virtualization platform operation and maintenance method according to the foregoing method embodiment when executing the computer program.
Specifically, referring to fig. 4, a specific structural diagram of a virtualization platform operation and maintenance device provided in this embodiment may generate a relatively large difference due to different configurations or performances, and may include one or more processors (CPUs) 322 (e.g., one or more processors) and a memory 332, and one or more storage media 330 (e.g., one or more mass storage devices) storing an application 342 or data 344. Memory 332 and storage media 330 may be, among other things, transient storage or persistent storage. The program stored on the storage medium 330 may include one or more modules (not shown), each of which may include a sequence of instructions operating on the data processing apparatus. Still further, central processor 322 may be configured to communicate with storage medium 330 to execute a series of instruction operations in storage medium 330 on virtualization platform operation device 301.
Virtualization platform operation device 301 may also include one or more power supplies 326, one or more wired or wireless network interfaces 350, one or more input-output interfaces 358, and/or one or more operating systems 341. Such as Windows Server, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM, etc.
The steps in the virtualization platform operation and maintenance method described above may be implemented by a structure of a virtualization platform operation and maintenance device.
Example four:
corresponding to the above method embodiment, an embodiment of the present invention further provides a readable storage medium, and a readable storage medium described below and a virtualization platform operation and maintenance method described above may be referred to correspondingly.
A readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the steps of the virtualization platform operation and maintenance method of the foregoing method embodiment.
The readable storage medium may be a usb disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and various other readable storage media capable of storing program codes.
Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
Claims (7)
1. A virtualization platform operation and maintenance method is characterized by comprising the following steps:
acquiring an operation record of a target user from log information of a virtualization platform;
searching and determining whether a target recurrence operation step matched with the operation record exists;
if so, outputting a solution step prompt for solving the fault problem when the target user is confirmed to encounter the fault problem corresponding to the target reproduction operation step, and executing an instruction corresponding to the solution step prompt to solve the fault problem when the target user is confirmed to execute;
wherein the step of confirming that the target user encounters a fault problem corresponding to the target reproduction operation step includes:
outputting prompt judgment information whether the fault problem occurs or not;
monitoring the selective operation behavior of the target user to determine whether the target user encounters the fault problem;
when the target user confirms execution, executing the instruction corresponding to the prompt of the solving step to solve the fault problem, wherein the method comprises the following steps:
when the parameters need to be input, when the parameters are input by a target user and determined to be executed, executing the corresponding instruction prompted by the solving step so as to solve the fault problem;
executing the instruction corresponding to the prompt of the solving step, including:
after the instruction is executed, determining whether a next solving step exists;
if yes, outputting a prompt of the next solving step;
if not, the target user is prompted that the fault problem is solved.
2. The operation and maintenance method of the virtualization platform according to claim 1, before obtaining log information of the virtualization platform and obtaining an operation record of a target user, further comprising:
acquiring a target recording document, wherein the target recording document comprises common problem items and corresponding problem solutions;
and determining the reproduction operation step and the solution step of each problem item by using the target record document.
3. The virtualization platform operation and maintenance method according to claim 2, wherein the step of searching and determining whether there is a target recurrence operation matching the operation record comprises:
and determining the target reproduction operation steps matched with the continuous operation steps in the operation record from the reproduction operation steps.
4. The virtualization platform operation and maintenance method according to claim 1, wherein outputting a prompt of a solution step for solving the fault problem comprises:
when the fault problem corresponds to a solving step, outputting a prompt of the solving step;
and when the fault problem corresponds to a plurality of solving steps, sequentially outputting prompts of all the solving steps.
5. A virtualization platform operation and maintenance device, comprising:
the operation record acquisition module is used for acquiring the operation record of the target user from the log information of the virtualization platform;
a target recurrence operation step for searching and determining whether there is a target recurrence operation step matching the operation record;
the fault automatic repair module is used for outputting a solution step prompt for solving the fault problem when the target user is confirmed to encounter the fault problem corresponding to the target recurrence operation step when the target recurrence operation step matched with the operation record exists, and executing an instruction corresponding to the solution step prompt when the target user is confirmed to execute so as to solve the fault problem;
the fault automatic repair module is specifically used for outputting prompt judgment information whether the fault problem occurs; monitoring the selective operation behavior of the target user to determine whether the target user encounters the fault problem;
when the parameters need to be input, when the parameters are input by a target user and determined to be executed, executing the corresponding instruction prompted by the solving step so as to solve the fault problem;
executing the instruction corresponding to the prompt of the solving step specifically comprises the following steps: after the instruction is executed, determining whether a next solving step exists; if yes, outputting a prompt of the next solving step; if not, the target user is prompted that the fault problem is solved.
6. A virtualization platform operation and maintenance device, comprising:
a memory for storing a computer program;
a processor for implementing the steps of the virtualization platform operation and maintenance method according to any one of claims 1 to 4 when executing the computer program.
7. A readable storage medium, having stored thereon a computer program which, when executed by a processor, implements the steps of the virtualization platform operation and maintenance method according to any one of claims 1 to 4.
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