CN110908663A - Service problem positioning method and positioning device - Google Patents
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Abstract
The invention discloses a positioning method and a positioning device for business problems, and relates to the technical field of computers. One embodiment of the method comprises: acquiring a problem model set corresponding to a service problem to be positioned; determining a positioning problem check rule matched with a service problem to be positioned according to the problem model set; and positioning the service problem to be positioned according to the positioning problem checking rule by utilizing a preset analysis rule. According to the embodiment, the positioning check rule for positioning the service problem to be positioned can be determined, the determined positioning check rule is analyzed by the preset analysis rule, and the positioning result is obtained, so that the feedback time of the service problem can be reduced, and the user experience of service personnel is improved.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to a method and an apparatus for positioning a business problem.
Background
With the advent of the big data era, companies began to invest a lot of manpower and material resources to explore information from data in order to eliminate decision ambiguity, and a large number of data analysis-type business products were created, and reports (i.e., data dynamically displayed in a form such as a table or a graph, and can be formulated as "report-like format + dynamic data") are one of them. In order to ensure the availability of the report, developers need to quickly feed back various business problems encountered by business personnel using the report. Therefore, how to locate the business problem and shorten the feedback response time is a problem that each report developer needs to pay attention to.
In the prior art, after a business person finds a problem, the business person contacts a project manager and a report developer, and both parties communicate to solve the problem. However, all business problems encountered by business personnel are thrown to developers for analysis and solution, the feedback business problems are not screened, and most of the business problems are not research and development problems, so that the developers spend a great deal of effort on problem analysis and feedback, the feedback time of the business problems is increased, and the satisfaction degree of the business personnel is reduced.
Disclosure of Invention
In view of this, embodiments of the present invention provide a method and a device for positioning a service problem, which can reduce the feedback time of the service problem and improve the user experience of service personnel.
To achieve the above object, according to an aspect of the embodiments of the present invention, a method for positioning a service problem is provided.
The method for positioning the service problem in the embodiment of the invention comprises the following steps: acquiring a problem model set corresponding to a service problem to be positioned; determining a positioning problem check rule matched with the service problem to be positioned according to the problem model set; and positioning the service problem to be positioned according to the positioning problem checking rule by utilizing a preset analysis rule.
Optionally, the positioning the service problem to be positioned according to the positioning problem checking rule by using a preset parsing rule includes: reading input stream characters of the positioning problem checking rule; judging whether the input stream characters are keywords, if so, judging whether grammar generation formulas of the keywords are standard; under the condition that the grammar generating formula of the keywords is normalized, generating a database query statement corresponding to the grammar generating formula; and operating the generated database query statement according to the unique identifier of the service problem to be positioned, and positioning the service problem to be positioned according to an operation result.
Optionally, before determining whether the input stream characters are keywords, the method further includes: determining built-in keywords and identifiers conforming to a regular expression as the keywords by using the preset analysis rule, and storing the keywords in a symbol table; and judging whether the input stream characters are keywords comprises the following steps: and judging whether the input stream characters are stored in the symbol table, if so, considering the input stream characters as the keywords.
Optionally, the obtaining of the problem model set corresponding to the service problem to be located includes: and determining a system to which the service problem to be positioned belongs, and acquiring a problem model set of the system.
Optionally, before determining a system to which the service problem to be located belongs and acquiring a problem model set of the system, the method further includes: the method comprises the steps of constructing the system in advance, and determining a project corresponding to the constructed system; analyzing the business logic of the project, and modeling the problem depending on the business logic to obtain the problem model set.
Optionally, determining, according to the problem model set, a positioning problem checking rule matching with the service problem to be positioned, includes: performing word segmentation on the description information of the service problem to be positioned to obtain a first word segmentation; aiming at the problem model in the problem model set, acquiring a problem checking rule of the problem model; performing word segmentation on the problem checking rule of the problem model to obtain a second word segmentation; calculating the matching degree of the service problem to be positioned and the problem model according to the first word segmentation and the second word segmentation; and taking the problem checking rule of the problem model corresponding to the maximum matching degree as the positioning problem checking rule.
To achieve the above object, according to still another aspect of the embodiments of the present invention, a positioning apparatus for business problems is provided.
The embodiment of the invention provides a positioning device for service problems, which comprises: the acquisition module is used for acquiring a problem model set corresponding to a service problem to be positioned; the determining module is used for determining a positioning problem checking rule matched with the service problem to be positioned according to the problem model set; and the positioning module is used for positioning the service problem to be positioned according to the positioning problem check rule by utilizing a preset analysis rule.
Optionally, the positioning module is further configured to: reading input stream characters of the positioning problem checking rule; judging whether the input stream characters are keywords, if so, judging whether grammar generation formulas of the keywords are standard; under the condition that the grammar generating formula of the keywords is normalized, generating a database query statement corresponding to the grammar generating formula; and operating the generated database query statement according to the unique identifier of the service problem to be positioned, and positioning the service problem to be positioned according to an operation result.
Optionally, the positioning module is further configured to: determining built-in keywords and identifiers conforming to a regular expression as the keywords by using the preset analysis rule, and storing the keywords in a symbol table; and judging whether the input stream characters are stored in the symbol table, if so, considering the input stream characters as the keywords.
Optionally, the obtaining module is further configured to: and determining a system to which the service problem to be positioned belongs, and acquiring a problem model set of the system.
Optionally, the obtaining module is further configured to: the method comprises the steps of constructing the system in advance, and determining a project corresponding to the constructed system; analyzing the business logic of the project, and modeling the problem depending on the business logic to obtain the problem model set.
Optionally, the determining module is further configured to: performing word segmentation on the description information of the service problem to be positioned to obtain a first word segmentation; aiming at the problem model in the problem model set, acquiring a problem checking rule of the problem model; performing word segmentation on the problem checking rule of the problem model to obtain a second word segmentation; calculating the matching degree of the service problem to be positioned and the problem model according to the first word segmentation and the second word segmentation; and taking the problem checking rule of the problem model corresponding to the maximum matching degree as the positioning problem checking rule.
To achieve the above object, according to still another aspect of embodiments of the present invention, there is provided an electronic apparatus.
An electronic device of an embodiment of the present invention includes: one or more processors; the storage device is used for storing one or more programs, and when the one or more programs are executed by one or more processors, the one or more processors implement the service problem positioning method of the embodiment of the invention.
To achieve the above object, according to still another aspect of an embodiment of the present invention, there is provided a computer-readable medium.
A computer-readable medium of an embodiment of the present invention stores thereon a computer program, and when the computer program is executed by a processor, the computer program implements a method for locating a business problem of an embodiment of the present invention.
One embodiment of the above invention has the following advantages or benefits: the positioning inspection rule for positioning the service problem to be positioned can be determined, the determined positioning inspection rule is analyzed by using the preset analysis rule, and the positioning result is obtained, so that the feedback time of the service problem can be reduced, and the user experience of service personnel is improved; the positioning problem checking rule in the embodiment of the invention is a rule which is pre-constructed by developers and can not be identified by computer languages, so that the preset analysis rule is utilized to analyze the rule, the text length of the positioning problem checking rule can be reduced, and the storage occupancy is reduced; in the embodiment of the invention, the preset analysis rule is used for defining the keywords, and the defined keywords are used for judging the characters in the check rule, so that each keyword which accords with the semantics can be internally provided with a logic processing code by adopting a simple strategy; the embodiment of the invention acquires the problem model combination of the system to which the service problem to be positioned belongs, thereby ensuring that the service personnel of the current system only has the positioning authority to the service problem of the system; in the embodiment of the invention, a system corresponding to a project is constructed in advance, and then the problem depending on the project service logic is modeled, so that various possible problem scenes can be built in, a problem analysis function is provided, and the effect of quickly positioning the service problem to be positioned is achieved; in the embodiment of the invention, a word segmentation technical means is adopted to search the positioning problem check rule with the highest matching degree for the service problem to be positioned, so that the accuracy of positioning the service problem can be improved.
Further effects of the above-mentioned non-conventional alternatives will be described below in connection with the embodiments.
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The drawings are included to provide a better understanding of the invention and are not to be construed as unduly limiting the invention. Wherein:
fig. 1 is a schematic diagram of the main steps of a method for locating a business problem according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of a service question entry page provided by a service question description unit in an embodiment of the present invention;
FIG. 3 is a schematic diagram of a system build interface provided by the system build unit in an embodiment of the present invention;
FIG. 4 is a schematic diagram of a business problem modeling interface provided by the system building unit in an embodiment of the present invention;
FIG. 5 is a diagram of a specific problem checking rule according to an embodiment of the present invention;
FIG. 6 is a schematic diagram illustrating the main flow of a method for determining a positioning problem checking rule for a business problem to be positioned according to one embodiment of the present invention;
FIG. 7 is a schematic diagram illustrating a main flow of a method for locating a business problem to be located by using a location problem checking rule according to a reference embodiment of the present invention;
FIG. 8 is a schematic diagram of the main modules of a location device for business problems, according to an embodiment of the present invention;
FIG. 9 is an exemplary system architecture diagram in which embodiments of the present invention may be employed;
fig. 10 is a schematic block diagram of a computer system suitable for use in implementing a terminal device or server according to an embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present invention are described below with reference to the accompanying drawings, in which various details of embodiments of the invention are included to assist understanding, and which are to be considered as merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.
The invention provides a method for positioning a business problem, which aims to solve the problems that the feedback time of the business problem is long and developers need to consume a great deal of energy to analyze the business problem in the report using process. The positioning method for the business problem can provide a quick positioning platform for the business problem for realizing the positioning method for the business problem. The platform can be internally provided with various problem scenes which may appear, provides a problem analysis function, enables the problems to be quickly positioned, provides functions of increasing, deleting, modifying and checking, gradually perfects and fills the problem scenes, finds a specific responsible person according to the problem scenes, seamlessly cuts into each system which needs problem positioning, and achieves the effect of simplifying the problem analysis process. The invention takes a visual interface as an operation platform for quickly positioning the business problems, and the realization of the positioning method of the business problems is divided into four functional units: the system construction unit, the problem description unit, the problem execution unit and the data filing unit can drive the realization of quick positioning of the business problems by the actual business scene to complete the visual development.
Fig. 1 is a schematic diagram of main steps of a method for locating a business problem according to an embodiment of the present invention. As an embodiment of the present invention, as shown in fig. 1, the main steps of the method for positioning a service problem according to the embodiment of the present invention may include:
step S101: and acquiring a problem model set corresponding to the service problem to be positioned. The business problem to be positioned in the invention refers to the business problem encountered by business personnel when using the report form, and the business problem needs to be positioned and the reason of the business problem is analyzed. After business personnel encounter business problems, information of the encountered business problems is input into the problem description unit. Fig. 2 is a schematic diagram of a service question entry page provided by a service question description unit in the embodiment of the present invention. As shown in fig. 2, the service problem descriptor, the service problem description time, the service problem detailed description, the emergency condition, the expected solution time, and other fields are provided for inputting, and it should be noted that the service problems in fig. 2 all refer to the service problems to be located. As can be seen from fig. 2, when The service problem descriptor inputs an error or The problem descriptor has no authority, an invalid message "The mobile phone number is not valid" is displayed, so that The authority of The problem descriptor is set, and a situation that a person without authority uses The positioning method can be avoided.
After the information acquisition of the service problem to be positioned is completed, the problem execution unit is used for acquiring the problem model set corresponding to the service problem to be positioned. As a reference embodiment of the present invention, the obtaining of the problem model set corresponding to the service problem to be located specifically may include: and determining a system to which the service problem to be positioned belongs, and acquiring a problem model set of the system. In practical application, business personnel use a system developed by a set of research and development personnel, but the research and development personnel develop a plurality of sets of systems corresponding to different business personnel, so that the use permission of which set of system each business personnel has needs to be distinguished. In the invention, the system to which the service problem to be positioned belongs needs to be determined, that is, the problem descriptor of the service problem to be positioned is searched for which set of system use permission the system has, and then the problem model set of the system comprises the scene corresponding to the service problem to be analyzed, so that the problem model set of the system needs to be obtained when the service problem to be positioned is positioned.
In order to obtain the system to which the service problem to be located belongs and the service problem model set thereof, as a further reference embodiment of the present invention, before determining the system to which the service problem to be located belongs and obtaining the problem model set of the system, the method for locating the service problem may further include: pre-constructing a system, and determining a project corresponding to the constructed system; and analyzing the business logic of the project, and modeling the problem depending on the business logic to obtain a problem model set.
The system construction is the starting point of business problem positioning, namely when the business problem fed back by a system is quickly positioned, the system construction is firstly carried out, the system is an abstraction of items for feeding back the business problem and is also the minimum unit for assigning authority, and because the systems are mutually isolated, a system person such as a business person with the current system authority can only have the operation authority for the system. FIG. 3 is a schematic diagram of a system build interface provided by the system build unit in an embodiment of the present invention. As shown in fig. 3, at the beginning of system construction, a storage information template is first defined, where the storage template describes attribute information of the system construction, and may include information such as system identification, system name, cache address, cache time, system creator, creation time, and remarks. The cache address can fill in a database Redis address, the aim is to assist the realization of quick positioning of the problem, and the cache time is set for the cache expiration time.
After the system is built, the construction of business problems in the system needs to be carried out. In the above, the system is an abstraction of the project of the feedback business problem, so in practical application, each business problem depends on the specific business logic of the project, so each business problem needs to be modeled, the modeling in the invention is equivalent to a set of templates, and when a business person queries the problem, the result can be output according to the logic of the set of templates only by inputting variables. FIG. 4 is a schematic diagram of a business problem modeling interface provided by the system building unit in an embodiment of the present invention. As shown in fig. 4, information such as a service problem identifier, a service problem name, a service problem creator, service problem creation time, a system to which a service problem belongs, and a service problem checking method needs to be stored. As can be seen from fig. 4, when The business problem creator inputs an error or The problem descriptor has no authority, The invalid information "The mobile phone number is not valid" is displayed, so that The authority of The problem creator is set, and it can be ensured that The developer of The system has The authority to create The problem model. The method comprises the steps of firstly constructing a system corresponding to a project, and then modeling problems possibly occurring in the project to obtain a problem model set of the system.
Step S102: and determining a positioning problem check rule matched with the service problem to be positioned according to the problem model set. After the problem model set is obtained in step S101, the present invention determines a positioning problem check rule for analyzing the service problem to be positioned according to the problem model set, and this step is processed by the problem execution unit.
As still another reference embodiment of the present invention, a specific process of the problem execution unit determining the positioning problem check rule matching with the service problem to be positioned may include: performing word segmentation on the description information of the service problem to be positioned to obtain a first word segmentation; aiming at the problem models in the problem model set, acquiring problem checking rules of the problem models; performing word segmentation on the problem checking rule of the problem model to obtain a second word segmentation; calculating the matching degree of the service problem to be positioned and the problem model according to the first participle and the second participle; and comparing all the matching degrees, and taking the problem check rule of the problem model corresponding to the maximum value of the matching degrees as a positioning problem check rule.
FIG. 4 is a schematic diagram of a business problem modeling interface, and most importantly, a business problem checking mode field, which describes a problem checking rule, wherein a concept needs to be determined. In order to complete the positioning of the business problems, the platform checks whether the data conforms to the business rules by using the existing rules, and the problem checking rules required by the platform are filled and provided by the business problem checking mode field on the interface.
For example, the service personnel can detect that a waybill stays in a certain sorting center for too long time through the system, and then find a line of staff confirmation of the sorting center, the staff confirms that the waybill is sent to the next station in a very early time, the staff confirmation is that the monitoring system has a problem, and the reason for the problem can be located by using the problem checking rule shown in fig. 5. FIG. 5 is a diagram of a specific problem checking rule according to an embodiment of the present invention. The verification rule shown in fig. 5 is filled in a business problem checking mode frame on a business problem modeling interface, and after a business person describes a problem through a problem description interface, the problem execution unit quickly finds a positioning problem checking rule corresponding to the problem.
In the invention, system construction and information acquisition of the problem to be positioned already prepare for a problem execution unit in an early stage, and the purpose of the stage is to map the description of the problem to be positioned, which is recorded by service personnel, onto a problem model constructed by development personnel. The invention relates the business problem to be positioned described by the business personnel and the problem model constructed by the developer, and the specific realization method comprises the following steps: the analysis of the description of the two is completed by using word segmentation, for example, the description problem of business personnel is that "the current system displays that the waybill number is VB40229311790 at the receiving stage of the site A, and after the confirmation of a front-line worker, the waybill is found to be sent to the site B", the word segmentation is obtained after word segmentation, namely [ system, display, waybill number, VB 402311790, site, at, receiving, stage, front-line, confirmation, finding, waybill, sending and site ]; performing word segmentation on the problem inspection rule of each problem model in the problem model set constructed by the developer (in the invention, the annotation of the problem inspection rule can be segmented), and calculating the word frequency weight of the keywords to obtain the problem model with high word frequency as the object to be associated; and then acquiring a problem check rule of the object, and taking the problem check rule as a positioning problem check rule matched with the service problem to be positioned.
In the initial stage of platform operation, because the situation that a real positioning problem check rule cannot be obtained may occur due to uncontrollable description information of a service problem to be positioned described by a service person, in the initial stage of platform operation, traversing all problem models written by developers for the system can be considered, wherein traversing refers to analyzing the problem models written by all developers for the system, substituting a unique identifier of the service problem to be positioned into the problem models as a variable to obtain an operation result, and determining which problem model is the problem model matched with the service problem to be positioned according to the operation result. Meanwhile, word segmentation results can be recorded, and keywords of the problem model are filled after being analyzed by developers, so that data tend to be accurate when word frequency is calculated next time. Certainly, at the initial stage of platform operation, the two methods can be used in parallel to obtain the positioning problem check rule of the service problem to be positioned, and the two methods complement each other to jointly complete the search of the positioning problem check rule.
Step S103: and positioning the service problem to be positioned according to the positioning problem checking rule by utilizing a preset analysis rule. Because the positioning problem checking rule is a rule which is pre-constructed by developers and can not be identified by computer languages, the positioning problem checking rule needs to be analyzed by using the preset analysis rule, so that the text length of the positioning problem checking rule can be reduced, and the storage occupation amount is reduced. This step is implemented by the problem execution unit.
As another reference embodiment of the present invention, the positioning the service problem to be positioned according to the positioning problem checking rule by using the preset parsing rule in step S103 may include: reading input stream characters of a positioning problem checking rule; judging whether the input stream characters are keywords, if so, judging whether grammar generation formulas of the keywords are standard; under the condition that the grammar generating formula of the key words is standard, generating a database query statement corresponding to the grammar generating formula; and operating the generated database query statement according to the unique identifier of the service problem to be positioned, and positioning the service problem to be positioned according to an operation result.
The invention uses the grammar generating formula which accords with the positioning problem checking rule to describe the positioning problem checking rule, and because the positioning problem checking rule uses simple command type semantics, each keyword which accords with the semantics is internally provided with a logic processing code by adopting a simple strategy.
Therefore, as another reference embodiment of the present invention, before determining whether the input stream character is a keyword, the method for locating a business problem may further include: and determining built-in keywords and identifiers conforming to the regular expression as keywords by using a preset analysis rule, and storing the keywords in a symbol table. After the positioning problem check rule written by a developer is obtained, the analysis of the positioning problem check rule is completed by using an analysis language built in a platform, and the created analysis rule is as follows: defining built-in keywords, storing the built-in keywords such as check, get redis, by, @, query, println, if, else and the like into a symbol table, wherein the symbol table is a list for storing keyword information and storing the keywords and attribute items thereof, such as the position of the keywords, grammar generation formulas of the keywords, the number of encountered line feed numbers and the like; identifiers other than keywords are defined by regular expressions, the identifiers are character sequences of non-built-in keywords in a source program, and when an input stream of positioning problem checking rules is read one by one, once an identifier conforming to a regular expression is encountered, the identifier is also placed in a symbol table as well as the built-in keywords. Accordingly, the determining whether the input stream character is a keyword in the embodiment of the present invention may include: and judging whether the symbol table stores the input stream characters, if so, considering the input stream characters as keywords.
For example, when reading input stream characters of a positioning problem check rule one by one, when reading a character check, finding that the check is a keyword according to a symbol table, and judging whether a grammar generation formula of the check is standard, namely judging whether Field characters following the check conform to semantics; if so, generating a database query statement corresponding to the check; under the condition that the generated database query statement conforms to the database query rule, replacing the @ content with the unique identifier of the service problem to be positioned; running a database query statement of information of the service problem to be positioned; and then, continuously reading the positioning problem check rule until the rule reading is finished, acquiring a final database statement, and determining the occurrence reason of the service problem to be positioned according to the database statement.
The method for positioning the service problem mainly comprises the following two parts: determining a positioning problem check rule of the service problem to be positioned and positioning the service problem to be positioned by utilizing the positioning problem check rule. Fig. 6 is a schematic diagram of a main flow of a method for determining a positioning problem checking rule of a service problem to be positioned according to one embodiment of the present invention. As shown in fig. 6, the main process of the method for determining a positioning problem check rule of a service problem to be positioned according to the embodiment of the present invention may include:
step S601: a system corresponding to a project is constructed in advance, the business logic of the project is analyzed, and the problem depending on the business logic is modeled to obtain a problem model set of the system;
step S602: determining a system to which a service problem to be positioned belongs, and acquiring a problem model set of the system;
step S603: performing word segmentation on the description information of the service problem to be positioned to obtain a first word segmentation;
step S604: aiming at one problem model A in the problem model set, obtaining a problem check rule of the problem model A;
step S605: performing word segmentation on the problem checking rule of the problem model A to obtain a second word segmentation;
step S606: calculating the matching degree of the service problem to be positioned and the problem model A according to the first participle and the second participle;
step S607: judging whether the matching degree of the service problem to be positioned and each problem model in the problem model set is calculated, if so, executing a step S608;
step S608: and comparing all the matching degrees, and taking the problem check rule of the problem model corresponding to the maximum value of the matching degrees as a positioning problem check rule.
Fig. 7 is a schematic diagram of a main flow of a method for locating a business problem to be located by using a location problem checking rule according to a reference embodiment of the present invention. As shown in fig. 7, the main process of the method for positioning a service problem to be positioned by using a positioning problem check rule according to the embodiment of the present invention may include:
step S701: starting to read the input stream characters of the positioning problem checking rules;
step S702: judging whether the input stream characters are keywords, if so, executing a step S703, otherwise, executing a step S706;
step S703: judging whether the grammar generating expression of the keyword is standard, if so, executing a step S704, otherwise, executing a step S706;
step S704: generating a database query statement corresponding to the grammar production formula;
step S705: running the generated database query statement according to the unique identifier of the service problem to be positioned;
step S706: judging whether the reading of the input stream characters of the positioning problem checking rule is finished, if so, executing a step S707, otherwise, executing a step S708;
step S707: acquiring a final database operation result, and positioning the service problem to be positioned according to the operation result;
step S708: the input stream characters of the positioning problem checking rule are continuously read.
It should be noted that the keywords in the above steps are defined according to the preset parsing rule of the present invention, and the specific definition method thereof is explained in detail above, and will not be described in detail here.
According to the technical scheme of the business problem positioning method, the positioning check rule for positioning the business problem to be positioned can be determined, the determined positioning check rule is analyzed by the preset analysis rule, and the positioning result is obtained, so that the feedback time of the business problem can be reduced, and the user experience of business personnel is improved; the positioning problem checking rule in the embodiment of the invention is a rule which is pre-constructed by developers and can not be identified by computer languages, so that the preset analysis rule is utilized to analyze the rule, the text length of the positioning problem checking rule can be reduced, and the storage occupancy is reduced; in the embodiment of the invention, the preset analysis rule is used for defining the keywords, and each keyword which accords with the semantics is internally provided with the logic processing code by adopting a simple strategy, so that the characters in the check rule can be judged by means of the defined keywords; the embodiment of the invention acquires the problem model combination of the system to which the service problem to be positioned belongs, thereby ensuring that the service personnel of the current system only has the positioning authority to the service problem of the system; in the embodiment of the invention, a system corresponding to a project is constructed in advance, and then the problem depending on the project service logic is modeled, so that various possible problem scenes can be built in, a problem analysis function is provided, and the effect of quickly positioning the service problem to be positioned is achieved; in the embodiment of the invention, a word segmentation technical means is adopted to search the positioning problem check rule with the highest matching degree for the service problem to be positioned, so that the accuracy of positioning the service problem can be improved.
Fig. 8 is a schematic diagram of the main modules of a location device of a business problem according to an embodiment of the present invention. As shown in fig. 8, a positioning apparatus 800 for business problems according to an embodiment of the present invention mainly includes the following modules: an acquisition module 801, a determination module 802, and a location module 803. Wherein the content of the first and second substances,
the obtaining module 801 may be configured to obtain a problem model set corresponding to a service problem to be located;
the determining module 802 may be configured to determine, according to the problem model set, a positioning problem check rule that matches a service problem to be positioned;
the positioning module 803 may be configured to position the service problem to be positioned according to the positioning problem checking rule by using a preset parsing rule.
In this embodiment of the present invention, the positioning module 803 may further be configured to: reading input stream characters of a positioning problem checking rule; judging whether the input stream characters are keywords, if so, judging whether grammar generation formulas of the keywords are standard; under the condition that the grammar generating formula of the key words is standard, generating a database query statement corresponding to the grammar generating formula; and operating the generated database query statement according to the unique identifier of the service problem to be positioned, and positioning the service problem to be positioned according to an operation result.
In this embodiment of the present invention, the positioning module 803 may further be configured to: determining built-in keywords and identifiers conforming to the regular expression as keywords by using a preset analysis rule, and storing the keywords in a symbol table; and judging whether the symbol table stores the input stream characters, if so, considering the input stream characters as keywords.
In this embodiment of the present invention, the obtaining module 801 may further be configured to: and determining a system to which the service problem to be positioned belongs, and acquiring a problem model set of the system.
In this embodiment of the present invention, the obtaining module 801 may further be configured to: pre-constructing a system, and determining a project corresponding to the constructed system; and analyzing the business logic of the project, and modeling the problem depending on the business logic to obtain a problem model set.
In this embodiment of the present invention, the determining module 802 may further be configured to: performing word segmentation on the description information of the service problem to be positioned to obtain a first word segmentation; aiming at each problem model in the problem model set, obtaining a problem checking rule of the problem model; performing word segmentation on the problem checking rule of the problem model to obtain a second word segmentation; calculating the matching degree of the service problem to be positioned and the problem model according to the first participle and the second participle; and comparing all the matching degrees, and taking the problem check rule of the problem model corresponding to the maximum value of the matching degrees as a positioning problem check rule.
From the above description, it can be seen that a positioning inspection rule for positioning a service problem to be positioned can be determined, and then the determined positioning inspection rule is analyzed by using a preset analysis rule to obtain a positioning result, so that the feedback time of the service problem can be reduced, and the user experience of service personnel can be improved; the positioning problem checking rule in the embodiment of the invention is a rule which is pre-constructed by developers and can not be identified by computer languages, so that the preset analysis rule is utilized to analyze the rule, the text length of the positioning problem checking rule can be reduced, and the storage occupancy is reduced; in the embodiment of the invention, the preset analysis rule is used for defining the keywords, and each keyword which accords with the semantics is internally provided with the logic processing code by adopting a simple strategy, so that the characters in the check rule can be judged by means of the defined keywords; the embodiment of the invention acquires the problem model combination of the system to which the service problem to be positioned belongs, thereby ensuring that the service personnel of the current system only has the positioning authority to the service problem of the system; in the embodiment of the invention, a system corresponding to a project is constructed in advance, and then the problem depending on the project service logic is modeled, so that various possible problem scenes can be built in, a problem analysis function is provided, and the effect of quickly positioning the service problem to be positioned is achieved; in the embodiment of the invention, a word segmentation technical means is adopted to search the positioning problem check rule with the highest matching degree for the service problem to be positioned, so that the accuracy of positioning the service problem can be improved.
Fig. 9 shows an exemplary system architecture 900 of a location method of a business problem or a location device of a business problem to which an embodiment of the present invention can be applied.
As shown in fig. 9, the system architecture 900 may include end devices 901, 902, 903, a network 904, and a server 905. Network 904 is the medium used to provide communication links between terminal devices 901, 902, 903 and server 905. Network 904 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.
A user may use the terminal devices 901, 902, 903 to interact with a server 905 over a network 904 to receive or send messages and the like. The terminal devices 901, 902, 903 may have installed thereon various messenger client applications such as, for example only, a shopping-like application, a web browser application, a search-like application, an instant messaging tool, a mailbox client, social platform software, etc.
The terminal devices 901, 902, 903 may be various electronic devices having a display screen and supporting web browsing, including but not limited to smart phones, tablet computers, laptop portable computers, desktop computers, and the like.
The server 905 may be a server providing various services, such as a background management server (for example only) providing support for shopping websites browsed by users using the terminal devices 901, 902, 903. The backend management server may analyze and perform other processing on the received data such as the product information query request, and feed back a processing result (for example, target push information, product information — just an example) to the terminal device.
It should be noted that the method for locating the service problem provided by the embodiment of the present invention is generally executed by the server 905, and accordingly, the locating device for the service problem is generally disposed in the server 905.
It should be understood that the number of terminal devices, networks, and servers in fig. 9 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.
Referring now to FIG. 10, a block diagram of a computer system 1000 suitable for use with a terminal device implementing an embodiment of the invention is shown. The terminal device shown in fig. 10 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present invention.
As shown in fig. 10, the computer system 1000 includes a Central Processing Unit (CPU)1001 that can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM)1002 or a program loaded from a storage section 1008 into a Random Access Memory (RAM) 1003. In the RAM 1003, various programs and data necessary for the operation of the system 1000 are also stored. The CPU 1001, ROM 1002, and RAM 1003 are connected to each other via a bus 1004. An input/output (I/O) interface 1005 is also connected to bus 1004.
The following components are connected to the I/O interface 1005: an input section 1006 including a keyboard, a mouse, and the like; an output section 1007 including a display such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker; a storage portion 1008 including a hard disk and the like; and a communication section 1009 including a network interface card such as a LAN card, a modem, or the like. The communication section 1009 performs communication processing via a network such as the internet. The driver 1010 is also connected to the I/O interface 1005 as necessary. A removable medium 1011 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 1010 as necessary, so that a computer program read out therefrom is mounted into the storage section 1008 as necessary.
In particular, according to the embodiments of the present disclosure, the processes described above with reference to the flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method illustrated in the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network through the communication part 1009 and/or installed from the removable medium 1011. The computer program executes the above-described functions defined in the system of the present invention when executed by the Central Processing Unit (CPU) 1001.
It should be noted that the computer readable medium shown in the present invention can be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present invention, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present invention, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The modules described in the embodiments of the present invention may be implemented by software or hardware. The described modules may also be provided in a processor, which may be described as: a processor includes an acquisition module, a determination module, and a location module. The names of these modules do not form a limitation on the module itself in some cases, for example, the obtaining module may also be described as a module for obtaining a problem model set corresponding to a service problem to be located.
As another aspect, the present invention also provides a computer-readable medium that may be contained in the apparatus described in the above embodiments; or may be separate and not incorporated into the device. The computer readable medium carries one or more programs which, when executed by a device, cause the device to comprise: acquiring a problem model set corresponding to a service problem to be positioned; determining a positioning problem check rule matched with a service problem to be positioned according to the problem model set; and positioning the service problem to be positioned according to the positioning problem checking rule by utilizing a preset analysis rule.
According to the technical scheme of the embodiment of the invention, the positioning check rule for positioning the service problem to be positioned can be determined, and then the determined positioning check rule is analyzed by using the preset analysis rule to obtain the positioning result, so that the feedback time of the service problem can be reduced, and the user experience of service personnel can be improved; the positioning problem checking rule in the embodiment of the invention is a rule which is pre-constructed by developers and can not be identified by computer languages, so that the preset analysis rule is utilized to analyze the rule, the text length of the positioning problem checking rule can be reduced, and the storage occupancy is reduced; in the embodiment of the invention, the preset analysis rule is used for defining the keywords, and each keyword which accords with the semantics is internally provided with the logic processing code by adopting a simple strategy, so that the characters in the check rule can be judged by means of the defined keywords; the embodiment of the invention acquires the problem model combination of the system to which the service problem to be positioned belongs, thereby ensuring that the service personnel of the current system only has the positioning authority to the service problem of the system; in the embodiment of the invention, a system corresponding to a project is constructed in advance, and then the problem depending on the project service logic is modeled, so that various possible problem scenes can be built in, a problem analysis function is provided, and the effect of quickly positioning the service problem to be positioned is achieved; in the embodiment of the invention, a word segmentation technical means is adopted to search the positioning problem check rule with the highest matching degree for the service problem to be positioned, so that the accuracy of positioning the service problem can be improved.
The above-described embodiments should not be construed as limiting the scope of the invention. Those skilled in the art will appreciate that various modifications, combinations, sub-combinations, and substitutions can occur, depending on design requirements and other factors. Any modification, equivalent replacement, and improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (14)
1. A method for locating a business problem, comprising:
acquiring a problem model set corresponding to a service problem to be positioned;
determining a positioning problem check rule matched with the service problem to be positioned according to the problem model set;
and positioning the service problem to be positioned according to the positioning problem checking rule by utilizing a preset analysis rule.
2. The method of claim 1, wherein using a preset parsing rule to locate the service problem to be located according to the location problem checking rule comprises:
reading input stream characters of the positioning problem checking rule;
judging whether the input stream characters are keywords, if so, judging whether grammar generation formulas of the keywords are standard;
under the condition that the grammar generating formula of the keywords is normalized, generating a database query statement corresponding to the grammar generating formula;
and operating the generated database query statement according to the unique identifier of the service problem to be positioned, and positioning the service problem to be positioned according to an operation result.
3. The method of claim 2, wherein prior to determining whether the input stream characters are keywords, the method further comprises:
determining built-in keywords and identifiers conforming to a regular expression as the keywords by using the preset analysis rule, and storing the keywords in a symbol table; and
judging whether the input stream characters are keywords comprises the following steps:
and judging whether the input stream characters are stored in the symbol table, if so, considering the input stream characters as the keywords.
4. The method of claim 1, wherein obtaining a set of problem models corresponding to a service problem to be located comprises:
and determining a system to which the service problem to be positioned belongs, and acquiring a problem model set of the system.
5. The method of claim 4, wherein before determining a system to which the business problem to be located belongs and obtaining a set of problem models for the system, the method further comprises:
the method comprises the steps of constructing the system in advance, and determining a project corresponding to the constructed system;
analyzing the business logic of the project, and modeling the problem depending on the business logic to obtain the problem model set.
6. The method of claim 1, wherein determining a positioning problem checking rule matching the service problem to be positioned according to the problem model set comprises:
performing word segmentation on the description information of the service problem to be positioned to obtain a first word segmentation;
aiming at the problem model in the problem model set, acquiring a problem checking rule of the problem model;
performing word segmentation on the problem checking rule of the problem model to obtain a second word segmentation;
calculating the matching degree of the service problem to be positioned and the problem model according to the first word segmentation and the second word segmentation;
and taking the problem checking rule of the problem model corresponding to the maximum matching degree as the positioning problem checking rule.
7. An apparatus for locating a business problem, comprising:
the acquisition module is used for acquiring a problem model set corresponding to a service problem to be positioned;
the determining module is used for determining a positioning problem checking rule matched with the service problem to be positioned according to the problem model set;
and the positioning module is used for positioning the service problem to be positioned according to the positioning problem check rule by utilizing a preset analysis rule.
8. The apparatus of claim 7, wherein the positioning module is further configured to:
reading input stream characters of the positioning problem checking rule;
judging whether the input stream characters are keywords, if so, judging whether grammar generation formulas of the keywords are standard;
under the condition that the grammar generating formula of the keywords is normalized, generating a database query statement corresponding to the grammar generating formula;
and operating the generated database query statement according to the unique identifier of the service problem to be positioned, and positioning the service problem to be positioned according to an operation result.
9. The apparatus of claim 8, wherein the positioning module is further configured to:
determining built-in keywords and identifiers conforming to a regular expression as the keywords by using the preset analysis rule, and storing the keywords in a symbol table; and
and judging whether the input stream characters are stored in the symbol table, if so, considering the input stream characters as the keywords.
10. The apparatus of claim 7, wherein the obtaining module is further configured to:
and determining a system to which the service problem to be positioned belongs, and acquiring a problem model set of the system.
11. The apparatus of claim 10, wherein the obtaining module is further configured to:
the method comprises the steps of constructing the system in advance, and determining a project corresponding to the constructed system;
analyzing the business logic of the project, and modeling the problem depending on the business logic to obtain the problem model set.
12. The apparatus of claim 7, wherein the determining module is further configured to:
performing word segmentation on the description information of the service problem to be positioned to obtain a first word segmentation;
aiming at the problem model in the problem model set, acquiring a problem checking rule of the problem model;
performing word segmentation on the problem checking rule of the problem model to obtain a second word segmentation;
calculating the matching degree of the service problem to be positioned and the problem model according to the first word segmentation and the second word segmentation;
and taking the problem checking rule of the problem model corresponding to the maximum matching degree as the positioning problem checking rule.
13. An electronic device, comprising:
one or more processors;
a storage device for storing one or more programs,
when executed by the one or more processors, cause the one or more processors to implement the method of any one of claims 1-6.
14. A computer-readable medium, on which a computer program is stored, which, when being executed by a processor, carries out the method according to any one of claims 1-6.
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