CN110906507A - Air conditioner fault processing method and device - Google Patents
Air conditioner fault processing method and device Download PDFInfo
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- CN110906507A CN110906507A CN201811088314.6A CN201811088314A CN110906507A CN 110906507 A CN110906507 A CN 110906507A CN 201811088314 A CN201811088314 A CN 201811088314A CN 110906507 A CN110906507 A CN 110906507A
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- air conditioner
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
- F24F11/32—Responding to malfunctions or emergencies
- F24F11/38—Failure diagnosis
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/62—Control or safety arrangements characterised by the type of control or by internal processing, e.g. using fuzzy logic, adaptive control or estimation of values
- F24F11/63—Electronic processing
Abstract
The embodiment of the invention relates to the technical field of air conditioners, in particular to an air conditioner fault processing method and device, which are used for improving the maintenance efficiency of an air conditioner. The embodiment of the invention comprises the following steps: the air conditioner maintenance device receives a fault detection signal sent by the data acquisition device through NFC; the air conditioner maintenance device sends air conditioner operation data to the data acquisition device through NFC, so that the data acquisition device determines the fault type and the corresponding solution of the air conditioner according to the air conditioner operation data and an air conditioner fault judgment model; the air conditioner fault judgment model is established according to air conditioner fault data in a historical time period and the corresponding fault type and solution.
Description
Technical Field
The invention relates to the technical field of air conditioners, in particular to an air conditioner fault processing method and device.
Background
With the continuous progress of science and technology and the continuous development of national economy, the living standard of people is continuously improved. The demand for substances is also increasing, which is particularly evident in the field of household appliances. The current household appliances are developed towards intellectualization, but once the more and more intelligent household appliances are in failure, the failure cause is more and more difficult to find.
In the air conditioning industry, the traditional maintainers mostly rely on experience and check one by one when judging the failure reason to eliminate possible reasons, and the method for checking the failure is long in time consumption and low in efficiency.
Disclosure of Invention
The application provides an air conditioner fault processing method and device, which are used for improving the maintenance efficiency of an air conditioner.
The air conditioner fault processing method provided by the embodiment of the invention comprises the following steps:
the air conditioner maintenance device receives a fault detection signal sent by the data acquisition device through NFC;
the air conditioner maintenance device sends air conditioner operation data to the data acquisition device through NFC, so that the data acquisition device determines the fault type and the corresponding solution of the air conditioner according to the air conditioner operation data and an air conditioner fault judgment model;
the air conditioner fault judgment model is established according to air conditioner fault data in a historical time period and the corresponding fault type and solution.
Optionally, before the air conditioner maintenance device receives the fault detection signal sent by the data acquisition device through the NFC, the method further includes:
the air conditioner maintenance device records the air conditioner operation data;
and the air conditioner maintenance device sends maintenance request information to a maintenance background after determining that the air conditioner operates abnormally according to the air conditioner operation data.
Optionally, the sending, by the air conditioner maintenance device, the air conditioner operation data to the data acquisition device through NFC, so that after the data acquisition device determines the fault type and the corresponding solution of the air conditioner according to the air conditioner operation data and the air conditioner fault determination model, the method further includes:
and after receiving the fault removal signal sent by the data acquisition device, the air conditioner maintenance device sends the air conditioner operation data to a maintenance background so that the maintenance background trains and updates the air conditioner fault judgment model according to the air conditioner operation data.
The air conditioner fault processing method provided by the embodiment of the invention comprises the following steps:
the data acquisition device sends a fault detection signal to the air conditioner maintenance device through NFC;
the data acquisition device receives the air conditioner operation data sent by the air conditioner maintenance device through NFC;
the data acquisition device determines the fault type of the air conditioner and a corresponding solution according to the air conditioner operation data and an air conditioner fault judgment model;
the air conditioner fault judgment model is established according to air conditioner fault data in a historical time period and the corresponding fault type and solution.
Based on the same principle, an embodiment of the present invention further provides an air conditioner fault handling device, including a first NFC unit, configured to:
receiving a fault detection signal sent by a data acquisition device through NFC;
sending air conditioner operation data to the data acquisition device through NFC, so that the data acquisition device determines the fault type and the corresponding solution of the air conditioner according to the air conditioner operation data and an air conditioner fault judgment model;
the air conditioner fault judgment model is established according to air conditioner fault data in a historical time period and the corresponding fault type and solution.
Optionally, the method further includes:
the storage unit is used for recording the air conditioner operation data;
the judging unit is used for determining whether the air conditioner is abnormal or not according to the air conditioner operation data;
and the sending unit is used for sending maintenance request information to the maintenance background after the abnormal operation of the air conditioner is determined.
Optionally, the sending unit is further configured to:
and after the first NFC unit receives a fault removal signal sent by the data acquisition device, sending the air conditioner running data to a maintenance background so that the maintenance background trains and updates the air conditioner fault judgment model according to the air conditioner running data.
An embodiment of the present invention further provides an air conditioner fault processing apparatus, including:
the second NFC unit is used for sending a fault detection signal to the air conditioner maintenance device through NFC; receiving air conditioner operation data sent by the air conditioner maintenance device through NFC;
the processing unit is used for determining the fault type of the air conditioner and a corresponding solution according to the air conditioner operation data and the air conditioner fault judgment model;
the air conditioner fault judgment model is established according to air conditioner fault data in a historical time period and the corresponding fault type and solution.
An embodiment of the present invention provides an electronic device, including:
at least one processor; and the number of the first and second groups,
a memory communicatively coupled to the at least one processor; wherein the content of the first and second substances,
the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method described above.
A non-transitory computer readable storage medium storing computer instructions for causing the computer to perform the above method.
In the embodiment of the invention, the air conditioner maintenance device is arranged in the air conditioner and can be used for recording the operation data of the air conditioner. When the air conditioner breaks down, a maintenance person uses the data acquisition device to be close to the air conditioner maintenance device, the air conditioner maintenance device receives fault detection information sent by the data acquisition device through NFC, and then air conditioner operation data can be sent to the data acquisition device through NFC by the air conditioner maintenance device. The data acquisition device stores an air conditioner fault judgment model which is established according to air conditioner fault data in a historical time period and corresponding fault types and solutions. The data acquisition device can determine the fault type of the air conditioner and a corresponding solution according to the received air conditioner operation data and the air conditioner fault judgment model. Therefore, maintenance personnel can obtain the fault reason and the corresponding solution of the air conditioner only by acquiring the air conditioner operation data through the data acquisition device, the problems that in the prior art, the air conditioner maintenance personnel can only check the air conditioner one by one, the fault reason of the air conditioner is searched by experience, time and energy are wasted are effectively solved, and the efficiency and the accuracy of air conditioner maintenance are improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive exercise.
FIG. 1 is a system architecture to which embodiments of the present invention are applicable;
fig. 2 is a schematic flow chart of an air conditioner fault processing method according to an embodiment of the present invention;
fig. 3 is a schematic flowchart of a method for processing air conditioner faults according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of an air conditioner fault handling device according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of another air conditioner fault handling device according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer, the present invention will be described in further detail with reference to the accompanying drawings, and it is apparent that the described embodiments are only a part of the embodiments of the present invention, not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
A system architecture applicable to the embodiment of the present invention, as shown in fig. 1, includes an air conditioner maintenance device 101, a data acquisition device 102, and a maintenance background 103.
The air conditioner maintenance device 101 may be installed inside the air conditioner or outside the air conditioner, and is configured to obtain data of each sensor on the air conditioner, operation data and usage data of each intelligent module, and the like. The air conditioner maintenance device 101 can be connected with the maintenance background 103 through the internet of things, and air conditioner operation data are uploaded to the maintenance background 103 through the internet of things so that the maintenance background 103 can perform statistics and analysis.
The data acquisition device 102 may be a mobile terminal such as a smart phone, and the mobile terminal has an NFC function (near field Communication). The air conditioner maintenance device 101 also has an NFC function, and communicates with the data acquisition device 102 through NFC. The maintenance personnel holds the data acquisition device 102 to approach the failed air conditioner and receives the air conditioner operation data sent by the air conditioner maintenance device 101. The data acquisition device 102 pre-stores an air conditioner fault judgment model, judges the fault type of the air conditioner by using the newly received air conditioner operation data, and determines a corresponding solution. Therefore, maintenance personnel can directly carry out maintenance according to the given maintenance scheme.
After the air conditioner maintenance device 101 establishes a connection with the data acquisition device 102, data is transmitted between the two devices. The establishment of the connection between the two NFC devices and the data transfer between the two connected devices are the same as the existing data transfer based on the NFC technology, and will not be described in detail here.
The maintenance background 103 is used for storing air conditioner operation data, and obtaining a model capable of judging air conditioner faults by counting and analyzing a large amount of air conditioner operation data, particularly air conditioner fault data. The maintenance back office 103 may be a computer or other network device. The maintenance background 103 may be an independent device or a server cluster formed by a plurality of servers. Preferably, the maintenance background 103 can perform data processing by using cloud computing technology.
The air conditioner maintenance device 101 and/or the data acquisition device 102 may communicate with the maintenance background 103 through an INTERNET network, and may also communicate with the maintenance background 103 through a Global System for Mobile Communications (GSM), Long Term Evolution (LTE), or other Mobile communication systems.
Fig. 2 is a schematic flowchart illustrating an air conditioner fault processing method according to an embodiment of the present invention.
Based on the foregoing, as shown in fig. 2, an air conditioner fault processing method according to an embodiment of the present invention includes the following steps:
And 203, the data acquisition device determines the fault type of the air conditioner and a corresponding solution according to the air conditioner operation data and the air conditioner fault judgment model.
The air conditioner fault judgment model is established according to air conditioner fault data in a historical time period and the corresponding fault type and solution.
In the embodiment of the invention, the air conditioner maintenance device is arranged in the air conditioner and can be used for recording the operation data of the air conditioner. When the air conditioner breaks down, a maintenance person uses the data acquisition device to be close to the air conditioner maintenance device, the air conditioner maintenance device receives fault detection information sent by the data acquisition device through NFC, and then air conditioner operation data can be sent to the data acquisition device through NFC by the air conditioner maintenance device. The data acquisition device stores an air conditioner fault judgment model which is established according to air conditioner fault data in a historical time period and corresponding fault types and solutions. The data acquisition device can determine the fault type of the air conditioner and a corresponding solution according to the received air conditioner operation data and the air conditioner fault judgment model. Therefore, maintenance personnel can obtain the fault reason and the corresponding solution of the air conditioner only by acquiring the air conditioner operation data through the data acquisition device, the problems that in the prior art, the air conditioner maintenance personnel can only check the air conditioner one by one, the fault reason of the air conditioner is searched by experience, time and energy are wasted are effectively solved, and the efficiency and the accuracy of air conditioner maintenance are improved.
Further, before the step 201, the data acquisition device sends the fault detection signal to the air conditioner maintenance device through the NFC, the method further includes:
the air conditioner maintenance device records the air conditioner operation data;
and the air conditioner maintenance device sends maintenance request information to a maintenance background after determining that the air conditioner operates abnormally according to the air conditioner operation data.
In the embodiment of the invention, the air conditioner maintenance device does not record all the data of the air conditioner operation data all the time, but stores the data for a certain time. For example, the air conditioner operation data of the previous 10 minutes of the current time can be saved in the normal operation state. And for the air conditioner operation data, a circulating covering mode can be adopted for storage. That is, the air conditioning operation data that has been stored most recently is overwritten with the latest air conditioning operation data. Also, generally, the closer the air conditioner operation data is to the air conditioner failure time, the more valuable it is. Therefore, it is preferable to store the air conditioner operation data near the time of the air conditioner failure.
Except that the air conditioner can generate air conditioner operation data when the air conditioner operates normally, the air conditioner can be in a fault operation state when the air conditioner breaks down, at the moment, all operation parameters of the air conditioner can be changed, and air conditioner fault data, namely the air conditioner operation data when the air conditioner is in the fault state, is generated comprehensively.
The air conditioner operation data of the air conditioner in the normal operation state and the air conditioner fault data contain the same air conditioner operation parameter types. The air conditioner operation parameters may include any one or a combination of two or more of a compressor discharge temperature, a compressor bottom temperature, an indoor and outdoor ambient temperature, a condenser tube temperature, an evaporator tube temperature, an outlet air temperature, a low pressure, and an exhaust pressure. When the air conditioner is in failure, one or more air conditioner operation parameters in the air conditioner operation data are different or greatly changed. In addition, if the air conditioner fails, a certain air conditioner operation parameter may be empty. Therefore, the air conditioner maintenance device can automatically judge the abnormal operation of the air conditioner according to the changed air conditioner operation data and send a maintenance request to the maintenance background through the Internet of things.
In one embodiment of the present invention, the air conditioner maintenance device may automatically detect an abnormal operation of the air conditioner, send a maintenance request to the maintenance background, and allow a maintenance worker to know the air conditioner fault through the maintenance background, contact with the user, and further detect and maintain the air conditioner. On the other hand, the user can also find that the air conditioner has a fault and directly contact maintenance personnel to go to the door for maintenance.
In the embodiment of the invention, the air conditioner fault judgment model is established by the maintenance background. The maintenance background stores air conditioner operation data in historical time periods, including air conditioner fault data and maintenance data, and performs air conditioner maintenance related analysis and prediction according to the data. Specifically, professionals who call air conditioner maintenance directions with years of experience in a maintenance background use a fuzzy reasoning related algorithm to jointly research air conditioner fault data in a historical time period and make a certain weight proportion to obtain a fuzzy matrix. And judging the air conditioner operation data according to the fuzzy matrix, wherein the judgment content comprises whether the air conditioner is in fault, the type of the air conditioner fault and the solution of the fault.
When the data acquisition device is close to the air conditioner, a fault detection signal can be sent to the air conditioner maintenance device through NFC. Because the data acquisition device stores the air conditioner fault judgment model, the data acquisition device adopts a deep learning method to train after receiving the air conditioner operation data through NFC, and judges the fault type of the air conditioner and a corresponding solution. The programming language of the data acquisition device of the embodiment of the invention adopts python (a computer programming language), and requires that the error of a model is controlled to be about 0.3. Therefore, after the maintenance personnel acquire the air conditioner operation data through the data acquisition device, the cloud computing is utilized to directly display the air conditioner fault reason and the solution.
In addition, in the embodiment of the present invention, after the step 203, determining the fault type and the corresponding solution of the air conditioner by the data acquisition device according to the air conditioner operation data and the air conditioner fault determination model, the method further includes:
and after receiving the fault removal signal sent by the data acquisition device, the air conditioner maintenance device sends the air conditioner operation data to a maintenance background so that the maintenance background trains and updates the air conditioner fault judgment model according to the air conditioner operation data.
After the maintenance is finished, the maintenance personnel use the data acquisition device to check the operating data of the fault air conditioner. And after no fault exists, the data acquisition device sends a fault removal signal to the air conditioner maintenance device. And then, the air conditioner maintenance device transmits the air conditioner operation data to the maintenance background so that the maintenance background analyzes, judges and the like the data. In the embodiment of the invention, the data acquisition device can also send the air conditioner operation data and the maintenance data to the maintenance background. Therefore, the maintenance background can monitor the work of maintenance personnel and can also provide related suggestions for the improvement of the air conditioner. And when the air conditioner operation data in the maintenance background is accumulated for a period of time, training the air conditioner operation data, repeatedly training to obtain a new air conditioner fault judgment model, and then supplementing an air conditioner fault judgment system.
The maintenance background in the embodiment of the invention can analyze the big data of the air conditioner operation data, and specially set different regions and different groups of people, so that the air conditioner becomes more intelligent.
In order to more clearly understand the present invention, the following detailed description of the above process is provided by using specific embodiments, and the specific steps are shown in fig. 3, and include:
And 303, carrying the data acquisition device by a maintenance worker to maintain the air conditioner, and enabling the data acquisition device to be close to the air conditioner. And the data acquisition device sends a fault detection signal to the air conditioner maintenance device through NFC.
And step 304, the data acquisition device acquires air conditioner operation data through NFC.
And 307, the data acquisition device sends a fault removal signal to the air conditioner maintenance device.
And 308, the air conditioner maintenance device sends the air conditioner operation data and the maintenance data to the maintenance background so as to analyze the air conditioner operation data by the maintenance background, and trains and supplements an air conditioner fault judgment model according to the air conditioner operation data.
An embodiment of the present invention further provides an air conditioner fault processing apparatus, as shown in fig. 4, including a first NFC unit 401, configured to:
receiving a fault detection signal sent by a data acquisition device through NFC;
sending air conditioner operation data to the data acquisition device through NFC, so that the data acquisition device determines the fault type and the corresponding solution of the air conditioner according to the air conditioner operation data and an air conditioner fault judgment model;
the air conditioner fault judgment model is established according to air conditioner fault data in a historical time period and the corresponding fault type and solution.
Preferably, the method further comprises the following steps:
a storage unit 402 for recording the air conditioner operation data;
a determination unit 403, configured to determine whether the air conditioner operates abnormally according to the air conditioner operation data;
and the sending unit 404 is configured to send maintenance request information to the maintenance background after determining that the air conditioner is abnormally operated.
Preferably, the sending unit 404 is further configured to:
and after the first NFC unit receives a fault removal signal sent by the data acquisition device, sending the air conditioner running data to a maintenance background so that the maintenance background trains and updates the air conditioner fault judgment model according to the air conditioner running data.
An embodiment of the present invention further provides another air conditioner fault processing apparatus, as shown in fig. 5, including:
a second NFC unit 501, configured to send a fault detection signal to the air conditioner maintenance device through NFC; receiving air conditioner operation data sent by the air conditioner maintenance device through NFC;
the processing unit 502 is configured to determine a fault type and a corresponding solution of the air conditioner according to the air conditioner operation data and an air conditioner fault determination model;
the air conditioner fault judgment model is established according to air conditioner fault data in a historical time period and the corresponding fault type and solution.
Based on the same principle, the present invention also provides an electronic device, as shown in fig. 6, including:
the system comprises a processor 601, a memory 602, a transceiver 603 and a bus interface 604, wherein the processor 1001, the memory 602 and the transceiver 603 are connected through the bus interface 604;
the processor 601 is configured to read the program in the memory 602, and execute the following methods:
receiving a fault detection signal sent by a data acquisition device through NFC;
sending air conditioner operation data to the data acquisition device through NFC, so that the data acquisition device determines the fault type and the corresponding solution of the air conditioner according to the air conditioner operation data and an air conditioner fault judgment model;
the air conditioner fault judgment model is established according to air conditioner fault data in a historical time period and the corresponding fault type and solution.
Further, the processor 601 is specifically configured to:
recording the air conditioner operation data;
and after determining that the air conditioner operates abnormally according to the air conditioner operation data, sending maintenance request information to a maintenance background.
Further, the processor 601 is specifically configured to:
and after receiving a fault removing signal sent by the data acquisition device, sending the air conditioner operation data to a maintenance background so that the maintenance background trains and updates the air conditioner fault judgment model according to the air conditioner operation data.
Embodiments of the present application provide a computer program product comprising a computer program stored on a non-transitory computer readable storage medium, the computer program comprising program instructions which, when executed by a computer, cause the computer to perform any of the above methods of text tagging.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
While preferred embodiments of the present invention have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all such alterations and modifications as fall within the scope of the invention.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include such modifications and variations.
Claims (10)
1. An air conditioner fault processing method is characterized by comprising the following steps:
the air conditioner maintenance device receives a fault detection signal sent by the data acquisition device through NFC (near field communication);
the air conditioner maintenance device sends air conditioner operation data to the data acquisition device through NFC, so that the data acquisition device determines the fault type and the corresponding solution of the air conditioner according to the air conditioner operation data and an air conditioner fault judgment model;
the air conditioner fault judgment model is established according to air conditioner fault data in a historical time period and the corresponding fault type and solution.
2. The method of claim 1, wherein before the air conditioner maintenance device receives the fault detection signal sent by the data acquisition device through the NFC, the method further comprises:
the air conditioner maintenance device records the air conditioner operation data;
and the air conditioner maintenance device sends maintenance request information to a maintenance background after determining that the air conditioner operates abnormally according to the air conditioner operation data.
3. The method of claim 1, wherein after the air conditioner maintenance device sends air conditioner operation data to the data collection device through NFC, so that the data collection device determines the fault type and corresponding solution of the air conditioner according to the air conditioner operation data and an air conditioner fault judgment model, the method further comprises:
and after receiving the fault removal signal sent by the data acquisition device, the air conditioner maintenance device sends the air conditioner operation data to a maintenance background so that the maintenance background trains and updates the air conditioner fault judgment model according to the air conditioner operation data.
4. An air conditioner fault processing method is characterized by comprising the following steps:
the data acquisition device sends a fault detection signal to the air conditioner maintenance device through NFC;
the data acquisition device receives the air conditioner operation data sent by the air conditioner maintenance device through NFC;
the data acquisition device determines the fault type of the air conditioner and a corresponding solution according to the air conditioner operation data and an air conditioner fault judgment model;
the air conditioner fault judgment model is established according to air conditioner fault data in a historical time period and the corresponding fault type and solution.
5. An air conditioner fault handling device is characterized by comprising a first NFC unit, and is used for:
receiving a fault detection signal sent by a data acquisition device through NFC;
sending air conditioner operation data to the data acquisition device through NFC, so that the data acquisition device determines the fault type and the corresponding solution of the air conditioner according to the air conditioner operation data and an air conditioner fault judgment model;
the air conditioner fault judgment model is established according to air conditioner fault data in a historical time period and the corresponding fault type and solution.
6. The apparatus of claim 5, further comprising:
the storage unit is used for recording the air conditioner operation data;
the judging unit is used for determining whether the air conditioner is abnormal or not according to the air conditioner operation data;
and the sending unit is used for sending maintenance request information to the maintenance background after the abnormal operation of the air conditioner is determined.
7. The apparatus of claim 5, wherein the sending unit is further configured to:
and after the first NFC unit receives a fault removal signal sent by the data acquisition device, sending the air conditioner running data to a maintenance background so that the maintenance background trains and updates the air conditioner fault judgment model according to the air conditioner running data.
8. An air conditioner fault handling device, comprising:
the second NFC unit is used for sending a fault detection signal to the air conditioner maintenance device through NFC; receiving air conditioner operation data sent by the air conditioner maintenance device through NFC;
the processing unit is used for determining the fault type of the air conditioner and a corresponding solution according to the air conditioner operation data and the air conditioner fault judgment model;
the air conditioner fault judgment model is established according to air conditioner fault data in a historical time period and the corresponding fault type and solution.
9. An electronic device, comprising:
at least one processor; and the number of the first and second groups,
a memory communicatively coupled to the at least one processor; wherein the content of the first and second substances,
the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of any one of claims 1-3.
10. A non-transitory computer readable storage medium storing computer instructions for causing a computer to perform the method of any one of claims 1 to 3.
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| CN110345602A (en) * | 2019-07-15 | 2019-10-18 | 珠海格力电器股份有限公司 | Air-conditioning maintenance method, device, computer equipment and storage medium |
| CN112963947A (en) * | 2021-03-11 | 2021-06-15 | 北京中创芯净尖锋环保科技有限公司 | Distributed air purification method, device and system |
| CN113294888A (en) * | 2021-05-26 | 2021-08-24 | 珠海格力电器股份有限公司 | Air conditioner fault diagnosis method and device, engineering fault diagnosis method and system and air conditioner |
| CN113834185A (en) * | 2021-08-18 | 2021-12-24 | 青岛海尔空调器有限总公司 | Control method and device for air conditioner and server |
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| CN113294888A (en) * | 2021-05-26 | 2021-08-24 | 珠海格力电器股份有限公司 | Air conditioner fault diagnosis method and device, engineering fault diagnosis method and system and air conditioner |
| CN113294888B (en) * | 2021-05-26 | 2022-04-19 | 珠海格力电器股份有限公司 | Air conditioner fault diagnosis method and device, engineering fault diagnosis method and system and air conditioner |
| CN113834185A (en) * | 2021-08-18 | 2021-12-24 | 青岛海尔空调器有限总公司 | Control method and device for air conditioner and server |
| CN113834185B (en) * | 2021-08-18 | 2022-12-23 | 青岛海尔空调器有限总公司 | Control method and device for air conditioner and server |
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