CN110874280B - Startup exception processing method and device, electronic equipment and storage medium - Google Patents
Startup exception processing method and device, electronic equipment and storage medium Download PDFInfo
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- CN110874280B CN110874280B CN201911069908.7A CN201911069908A CN110874280B CN 110874280 B CN110874280 B CN 110874280B CN 201911069908 A CN201911069908 A CN 201911069908A CN 110874280 B CN110874280 B CN 110874280B
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/079—Root cause analysis, i.e. error or fault diagnosis
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0766—Error or fault reporting or storing
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
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- Y02D30/70—Reducing energy consumption in communication networks in wireless communication networks
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Abstract
The application discloses a startup abnormity processing method and device, electronic equipment and a storage medium, and relates to the technical field of electronic equipment. The method is applied to the electronic equipment, the electronic equipment comprises a SIM card, and the method comprises the following steps: when the electronic equipment receives a starting instruction, acquiring state information of the electronic equipment, when the state information characterizes that the electronic equipment is abnormal in starting, acquiring data information received by the SIM card from the server, and when the data information comprises specified data information, starting a log grabbing function and grabbing log information. According to the embodiment of the application, the log grabbing function is started and the log information is grabbed when the starting-up abnormality is acquired and the data information received by the SIM card from the server comprises the appointed data information, so that the log information of the first site can be grabbed when the starting-up abnormality is realized, the analysis and the restoration of the starting-up abnormality are convenient, and the user experience is improved.
Description
Technical Field
The present application relates to the technical field of electronic devices, and in particular, to a method and apparatus for processing startup abnormality, an electronic device, and a storage medium.
Background
With the development of science and technology, electronic devices are increasingly widely used, and have more and more functions, and become one of the necessities in daily life. At present, if the electronic equipment is in the abnormal condition of starting up in the starting-up process, the electronic equipment needs to be returned to a manufacturer for maintenance by a user, the process is complicated, and the user experience is poor.
Disclosure of Invention
In view of the above problems, the present application provides a method, an apparatus, an electronic device, and a storage medium for processing startup abnormality, so as to solve the above problems.
In a first aspect, an embodiment of the present application provides a method for processing startup exception, which is applied to an electronic device, where the electronic device includes a SIM card for user identification, and the method includes: when the electronic equipment receives a starting instruction, acquiring state information of the electronic equipment; when the state information characterizes that the electronic equipment is abnormal in starting up, acquiring data information received by the SIM card from a server; when the data information includes specified data information, a log grabbing function is started and log information is grabbed.
In a second aspect, an embodiment of the present application provides a device for processing startup exception, which is applied to an electronic device, where the electronic device includes a SIM card for user identification, and the device includes: the state information acquisition module is used for acquiring state information of the electronic equipment when the electronic equipment receives a starting instruction; the data information acquisition module is used for acquiring data information received by the SIM card from a server when the state information characterizes that the electronic equipment is abnormal in startup; and the log information grabbing module is used for starting a log grabbing function and grabbing log information when the data information comprises the specified data information.
In a third aspect, an embodiment of the present application provides an electronic device comprising a memory and a processor, the memory coupled to the processor, the memory storing instructions that when executed by the processor perform the above-described method.
In a fourth aspect, embodiments of the present application provide a computer readable storage medium having program code stored therein, the program code being callable by a processor to perform the above method.
According to the startup anomaly processing method, the startup anomaly processing device, the electronic equipment and the storage medium, when the electronic equipment receives a startup instruction, the state information of the electronic equipment is obtained, when the state information characterizes that the electronic equipment is in startup anomaly, the data information received by the SIM card from the server is obtained, when the data information comprises appointed data information, the log grabbing function is started and the log information is grabbed, so that the analysis and the restoration of the startup anomaly are facilitated, and the user experience is improved by obtaining the state information of the startup process of the electronic equipment, and when the startup anomaly is obtained and the data information received by the SIM card from the server comprises appointed data information, the log grabbing function is started and the log information is grabbed, so that the log information of a first site can be grabbed when the startup anomaly occurs.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are needed in the description of the embodiments will be briefly described below, it being obvious that the drawings in the following description are only some embodiments of the present application, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
Fig. 1 is a schematic diagram illustrating an application scenario of a startup anomaly processing method according to an embodiment of the present application;
FIG. 2 is a flowchart illustrating a method for handling power-on exceptions according to an embodiment of the present application;
fig. 3 is a flowchart illustrating a method for handling power-on exceptions according to another embodiment of the present application;
fig. 4 is a flowchart illustrating step S220 of the power-on exception handling method shown in fig. 3 according to the present application;
FIG. 5 is a flowchart illustrating a step S230 of the power-on exception handling method shown in FIG. 3 according to the present application;
FIG. 6 is a flowchart illustrating a method for handling power-on exceptions according to still another embodiment of the present application;
FIG. 7 is a block diagram of a device for handling power-on abnormality according to an embodiment of the present application;
FIG. 8 shows a block diagram of an electronic device for performing a power-on exception handling method according to an embodiment of the application;
fig. 9 illustrates a storage unit for storing or carrying program codes for implementing a startup exception handling method according to an embodiment of the present application.
Detailed Description
In order to enable those skilled in the art to better understand the present application, the following description will make clear and complete descriptions of the technical solutions according to the embodiments of the present application with reference to the accompanying drawings.
Currently, electronic devices may have the following scenarios: when a user purchases the electronic equipment and tries to start, the electronic equipment can normally enter a starting guide interface, and a touch screen of the electronic equipment cannot be clicked and slid for various reasons, so that starting abnormality is caused, and a developer or a tester is required to process the starting abnormality. Moreover, since the log (log) of the electronic device is generally not opened by default and the electronic device has been sold, it is difficult for a developer or tester to further analyze by acquiring the log of the electronic device. In addition, if the reason for the abnormal startup is a dead fault of the screen, the reasons for the abnormal startup can be directly analyzed and processed together with hardware manufacturers, and if the reason for the abnormal startup is a software problem, the abnormal startup is often probabilistic, and the problem of good and bad startup exists, and restarting can not be realized, so that the reason for the abnormal startup cannot be accurately obtained by developers or testers, and the electronic equipment is difficult to repair quickly.
In order to solve the problems, the inventor finds out through long-term research and provides the startup anomaly processing method, the device, the electronic equipment and the storage medium, and the startup anomaly analysis and restoration are convenient to perform when startup anomalies are acquired, and when the startup anomalies are acquired and data information received by the SIM card from the server comprises appointed data information, a log grabbing function is started and log information is grabbed, so that log information of a first site can be grabbed when the startup anomalies are realized, and user experience is improved. The specific method for processing the abnormal boot state is described in detail in the following embodiments.
The following describes an application scenario that may be used in the startup anomaly processing method provided in the embodiment of the present application.
Referring to fig. 1, fig. 1 is a schematic diagram illustrating an application scenario of a startup anomaly processing method according to an embodiment of the present application. The system comprises an electronic device 100, a test device 200 and a server 300, wherein the electronic device 100, the test device 200 and the server 300 can be connected in pairs to realize data interaction of the electronic device 100 and the server 300, data interaction of the electronic device 100 and the test device 200 and data interaction of the test device 200 and the server 300. For example, the electronic device 100 may send the log information to the test device 200, may also send the log information to the server 300, or the like. As one way, the electronic device 100 and the server 300 may be connected to a base station, respectively, to enable data interaction between the electronic device 100 and the server 300 through the base station. The electronic device 100 and the test device 200 may include a smart phone, a tablet computer, a wearable electronic device, and the like, among others. The server 300 may include a conventional server, a cloud server, etc., without limitation. In some embodiments, the number of test devices 200 may be one or more, and the number of test devices 200 shown in fig. 1 is given as an example and is not limited herein.
Referring to fig. 2, fig. 2 is a flowchart illustrating a method for processing a startup exception according to an embodiment of the application. The starting-up exception handling method is used for starting up log grabbing functions and grabbing log information when starting up exception is acquired and the data information received by the SIM card from the server comprises appointed data information, so that log information of a first site can be grabbed when starting up exception is realized, analysis and restoration of starting up exception are facilitated, and user experience is improved. In a specific embodiment, the method for processing a boot exception is applied to a boot exception processing apparatus 400 shown in fig. 7 and an electronic device 100 (fig. 8) configured with the boot exception processing apparatus 400. The specific flow of the present embodiment will be described below by taking an electronic device as an example, and it will be understood that the electronic device applied in the present embodiment may be a smart phone, a tablet computer, a wearable electronic device, etc., which is not limited herein. The following details the flow shown in fig. 2, where in this embodiment, the electronic device includes a subscriber identity module SIM card, and the method for processing startup anomaly may specifically include the following steps:
Step S110: and when the electronic equipment receives a starting instruction, acquiring state information of the electronic equipment.
In some embodiments, the electronic device may receive a power-on instruction and attempt to power on in response to the power-on instruction when the power-on instruction is received. The electronic device may receive a startup instruction triggered by a user, or may receive a startup instruction triggered according to a preset rule, which is not limited herein. In this embodiment, when the power-on instruction received by the electronic device is triggered by the user, the power-on instruction may be generated when the electronic device is in a power-off state and it is detected that a pressing operation of the user on a power-on key meets a preset condition, or may be generated when the electronic device is in a power-off state and it is detected that a peripheral (such as a charger) is plugged in, etc. When the power-on instruction received by the electronic equipment is triggered by a preset rule, the power-on instruction can be generated when the electronic equipment is in a power-off state and the current time meets the preset time, can be generated when the electronic equipment is in the power-off state and the current place meets the preset place, can also be generated when the electronic equipment is in the power-off state and the current temperature meets the preset temperature, and the like.
In some embodiments, in the process that the electronic device receives a startup instruction and tries to start, state information of the electronic device may be acquired, and whether the electronic device is started abnormally is determined based on the acquired state information of the electronic device.
As one way, whether the electronic device is powered on abnormally can be determined by acquiring whether the touch screen of the electronic device can respond to the touch operation when the electronic device is in the power-on guide interface. Specifically, when the touch screen of the electronic equipment can respond to touch operation when the electronic equipment is acquired to be in the startup guide interface, the electronic equipment is characterized as being started normally, and when the touch screen of the electronic equipment cannot respond to touch operation when the electronic equipment is acquired to be in the startup guide interface, the electronic equipment is characterized as being started abnormally.
As another mode, whether the electronic equipment is started abnormally can be determined by acquiring whether the electronic equipment can jump to a desktop from a startup guide interface. Specifically, when the electronic equipment is obtained and can jump to the desktop from the boot guide interface, the electronic equipment is characterized as being normally booted, and when the electronic equipment is obtained and can not jump to the desktop from the boot guide interface, the electronic equipment is characterized as being abnormal in boot.
As another mode, whether the electronic equipment is started abnormally can be determined by acquiring whether the electronic equipment can jump from the starting-up guide interface to the desktop within a preset time period. Specifically, when the electronic equipment is obtained and can jump from the startup guide interface to the desktop within the preset time, the startup of the electronic equipment is normal, and when the electronic equipment is obtained and can not jump from the startup guide interface to the desktop within the preset time, the startup of the electronic equipment is abnormal.
Of course, in this embodiment, the state information of the electronic device may also be obtained in other more manners, and whether the electronic device is abnormal in startup is determined based on the obtained state information, which is not described herein.
Step S120: and when the state information characterizes that the electronic equipment is abnormal in starting up, acquiring data information received by the SIM card from a server.
In this embodiment, the electronic device may include a subscriber identity SIM card. In some embodiments, when the acquired state information of the electronic device characterizes that the electronic device is abnormal in power-on, the data information can be received from the server through the SIM card, and when the SIM card receives the data information from the server, the data information is acquired and analyzed. The data information received by the SIM card from the server may include some fixed strings, or may include a short message, which is not limited herein.
Step S130: when the data information includes specified data information, a log grabbing function is started and log information is grabbed.
In some embodiments, the electronic device presets and stores the specified data information, where the specified data information is used as a basis for determining the data information received by the acquired SIM card from the server. Therefore, in this embodiment, after the data information received by the SIM card from the server is obtained, the data information and the specified data information may be compared to determine whether the data information received by the SIM card from the server includes the specified data information, where when the data information received by the SIM card from the server includes the specified data information, the electronic device may be considered to start the log grabbing function of the electronic device in a manner that the electronic device receives the data information sent by the server through the SIM card, and when the data information received by the SIM card from the server does not include the specified data information, the electronic device may be considered to start the log grabbing function of the electronic device in a manner that the electronic device does not receive the data information sent by the server through the SIM card.
For example, when the data information received by the SIM card from the server is a short message, the specified data information may be "crawling log information". Then, when the short message received by the SIM card from the server includes "crawling log information", it may be determined that the data information received by the SIM card from the server includes the specified data information, and when the short message received by the SIM card from the server does not include "crawling log information", it may be determined that the data information received by the SIM card from the server does not include the specified data information.
In this embodiment, when the data information received by the SIM card from the server includes the specified data information, the log capturing function of the electronic device may be started, and the log information of the electronic device is captured by the log capturing function, so that the first time and the first site can capture the effective log information, the site is not required to be destroyed, retesting or pressure testing is avoided, analysis and repair of the startup anomaly are facilitated, and user experience is improved.
The log information refers to information for recording the operation behavior of the system of the electronic device, and in this embodiment, the captured log information refers to information for recording the operation behavior of the system of the electronic device in the starting process. The log information may include text data and picture data, wherein when the log information is text data, the log information may include text data, digital data, character data, etc., without limitation. In addition, in this embodiment, after the electronic device captures the log information, the log information may be stored in a memory of the electronic device, or may be stored in a magnetic disk (hard disk) of the electronic device, which is not limited herein. When the log information is stored in the Memory, the Memory may include a Shared Memory (Shared Memory) created in advance by the electronic device, so as to enable each process to write the log information into the log file through the Shared Memory, so that the log information is output in a file form for analysis; when the log information is stored on disk, the log information may be stored in a log file and stored on disk so that the log information is output in the form of a file for analysis.
According to the startup anomaly processing method provided by the embodiment of the application, when the electronic equipment receives the startup instruction, the state information of the electronic equipment is obtained, when the state information characterizes that the electronic equipment is in startup anomaly, the data information received by the SIM card from the server is obtained, when the data information comprises the appointed data information, the log grabbing function is started and the log information is grabbed, so that the user experience is improved by obtaining the state information of the startup process of the electronic equipment, starting the log grabbing function and grabbing the log information when the startup anomaly is obtained and the data information received by the SIM card from the server comprises the appointed data information, so that the log information of a first site can be grabbed when the startup anomaly occurs, the analysis and the restoration of the startup anomaly are facilitated, and the user experience is improved.
Referring to fig. 3, fig. 3 is a flowchart illustrating a method for processing a startup exception according to another embodiment of the present application. The method is applied to the electronic equipment, the electronic equipment comprises a Subscriber Identity Module (SIM) card, the detailed description will be given below with respect to the flow shown in FIG. 3, and the method for processing the startup abnormality specifically comprises the following steps:
step S210: and when the electronic equipment receives a starting instruction, acquiring state information of the touch screen.
In some embodiments, the electronic device includes a touch screen, and the problem of abnormal power-on of the electronic device may be caused by screen jamming of the touch screen. Therefore, in this embodiment, when the electronic device receives the power-on instruction, the state information of the touch screen may be additionally measured and acquired to determine whether the touch screen is blocked, where when the touch screen is acquired, it may be determined that the electronic device is abnormal in power-on, and when the touch screen is acquired, it may be determined that the electronic device is not abnormal in power-on. The electronic device can start a monitoring thread touch panl_check in the startup guide thread to detect and acquire the state information of the touch screen.
Step S220: and when the state information characterizes that the screen is blocked on the touch screen, determining that the electronic equipment is abnormal in starting.
Referring to fig. 4, fig. 4 is a flowchart illustrating a step S220 of the power-on exception handling method shown in fig. 3 according to the present application. The following will describe the flow shown in fig. 4 in detail, and the method may specifically include the following steps:
step S221: and when the electronic equipment receives a starting instruction, acquiring the duration of stay of the touch screen on a starting guide interface.
In some embodiments, when the electronic device receives a startup instruction, the time length of the touch screen staying on the startup guide interface can be acquired to determine whether the touch screen is blocked, wherein when the time length of the touch screen staying on the startup guide interface reaches a time length threshold, the touch screen can be determined to be blocked, that is, the table can determine that the electronic device is abnormal in startup, and when the time length of the touch screen staying on the startup guide interface does not reach the time length threshold and jumps to the desktop, the touch screen can be determined to be free from being blocked, that is, the electronic device is determined to be abnormal in startup.
Of course, in this embodiment, other ways of determining whether the touch screen is blocked may be further included, for example, whether the touch screen is blocked may also be determined by determining whether the touch screen is capable of responding to a touch operation, where it may be determined that the touch screen is not blocked when the touch screen is capable of responding to a touch operation applied to the touch screen, and it may be determined that the touch screen is blocked when the touch screen is not capable of responding to a touch operation applied to the touch screen.
Step S222: and when the duration reaches a duration threshold value, determining that the touch screen is blocked.
Step S230: and when the state information characterizes that the electronic equipment is abnormal in starting up, the electronic equipment is connected to the server through the SIM card.
In some embodiments, when the state information obtained by the electronic device indicates that the electronic device is abnormal in startup, the electronic device may be automatically connected to the server through the SIM card, so as to implement data interaction with the server.
Referring to fig. 5, fig. 5 is a flowchart illustrating a step S230 of the power-on exception handling method shown in fig. 3 according to the present application. The following details the flow shown in fig. 5, and the method may specifically include the following steps:
step S231: and when the state information characterizes that the electronic equipment is abnormal in starting up, acquiring voice input information.
In some embodiments, when the obtained state information of the electronic device indicates that the electronic device is abnormal in power-on, the electronic device may obtain voice input information, for example, voice input information may be obtained through a microphone, where the voice input information obtained by the electronic device may be voice input information directly input by a user, or may be voice input information input through other electronic devices, and the disclosure is not limited herein.
Step S232: when the voice input information includes specified voice information, the server is connected through the SIM card.
In some embodiments, the electronic device presets and stores the specified voice information, where the specified voice information is used as a basis for determining the acquired voice input information. Therefore, in this embodiment, after the voice input information is acquired, the voice input information may be compared with the specified voice information to determine whether the voice input information includes the specified voice information, where when the voice input information includes the specified voice information, the user may be considered to instruct to connect to the server through the SIM card by inputting the voice input information, and may connect to the server through the SIM card in response to the voice input information, and when the voice input information does not include the specified voice information, the user may be considered to instruct to connect to the server through the SIM card without inputting the voice input information.
For example, when the specified voice information is "grab log information" or "connection server", it may be determined that the specified voice information is included in the voice input information when the voice input information includes "grab log information" or "connection server", and it may be determined that the specified voice information is not included in the voice input information when the "grab log information" and "connection server" are not included in the voice input information.
In some embodiments, when the voice input information includes specified voice information, connecting to a server through the SIM card may include: and when the voice input information comprises appointed voice information, acquiring voiceprint information corresponding to the voice input information, and when the voiceprint information is the appointed voiceprint information, connecting to a server through the SIM card. The voiceprint information is a sound wave spectrum carrying speech information which can be displayed by an electroacoustical instrument, and it can be understood that the generation of human language is a complex physiological and physical process between the human language center and the sounding organs, and the sounding organs used by a person when speaking, namely the tongue, the teeth, the larynx, the lung and the nasal cavity, are greatly different in size and shape, so that the voiceprint patterns of any two persons are different. The acoustic characteristics of each individual's voice are both relatively stable and variable, not absolute, and constant. Such variations may be from physiology, pathology, psychology, simulation, camouflage, and are also related to environmental disturbances. Nevertheless, since the sound organs of each person are different, in general, people can distinguish between sounds of different persons or judge whether they are sounds of the same person. Therefore, in this embodiment, whether the user corresponding to the voice input information is the specified user may be determined by the voiceprint information, when the voiceprint information is determined to be the specified voiceprint information, the user corresponding to the voice input information may be determined to be the specified user, and may be connected to the server through the SIM card, when the voiceprint information is determined not to be the specified voiceprint information, the user corresponding to the voice input information may be determined not to be the specified user, and the voice input information may not be responded.
Step S240: and sending a data request to the server through the SIM card.
In some embodiments, after the electronic device is connected to the server through the SIM card, the data request may be actively sent to the server through the SIM card, where the data request may be used to inform the server that the electronic device is abnormal in power-on.
Step S250: and acquiring the data information returned by the server based on the data request, wherein the data information is received by the SIM card.
In some embodiments, after receiving the data request, the server may respond to the data request to feed back data information to the SIM card, and accordingly, the electronic device may acquire the data information fed back by the server and received by the SIM card.
Step S260: when the data information includes specified data information, a log grabbing function is started and log information is grabbed.
The specific description of step S260 is referred to step S130, and will not be repeated here.
Step S270: searching for a short-range wireless communication network based on the specified name.
In some embodiments, the electronic device presets and stores preset conditions, where the preset conditions are used as a basis for searching for the short-range wireless communication network, so in this embodiment, after the log grabbing function is started and log information is grabbed, the short-range wireless communication network may be searched for based on the preset conditions, where the short-range wireless communication network includes WiFi, bluetooth, NFC, zigBee, and the like, which is not limited herein. For example, when the log grabbing function is started and log information is grabbed, wiFi may be searched based on a preset condition; when the log grabbing function is started and log information is grabbed, bluetooth can be searched based on preset conditions; when the log grabbing function is started and log information is grabbed, NFC can be searched based on preset conditions; when the log grabbing function is started and log information is grabbed, zigBee and the like can be searched based on preset conditions, and the method is not limited herein.
In some embodiments, the preset condition may include a specified name that is consistent with the name of the target short-range wireless communication network. That is, the electronic device may set and store a specified name in advance, which is used as a basis for searching for the short-range wireless communication network, and thus, in the present embodiment, when the log crawling function is started and log information is crawled, the short-range wireless communication network may be searched based on the specified name, wherein when the short-range wireless communication network that coincides with the name of the specified name is searched for, it may be determined that the target short-range wireless communication network is searched for, and when the short-range wireless communication network that coincides with the name of the specified name is not searched for, it may be determined that the target short-range wireless communication network is not searched for. Taking a short-range wireless communication network as an example of WiFi, wiFi may be searched based on a specified name, and when WiFi consistent with the name of the specified name is searched, the WiFi may be determined as the target WiFi, and when WiFi consistent with the name of the specified name is not searched, it is characterized that the target WiFi is not searched.
In some embodiments, the preset condition may include a specified password that is consistent with a password of the target short-range wireless communication network. That is, the electronic device may set and store a specified password for use as a basis for searching for the short-range wireless communication network in advance, and thus, in the present embodiment, after the log crawling function is started and log information is crawled, the short-range wireless communication network may be searched based on the specified password, wherein when the short-range wireless communication network that matches the password of the specified password is searched for, it may be determined that the target short-range wireless communication network is searched for, and when the short-range wireless communication network that matches the password of the specified password is not searched for, it may be determined that the target short-range wireless communication network is not searched for. Taking a short-range wireless communication network as an example of WiFi, wiFi may be searched based on a specified password, and when WiFi consistent with the password of the specified password is searched, the WiFi may be determined as the target WiFi, and when WiFi consistent with the password of the specified password is not searched, it is characterized that the target WiFi is not searched.
In some embodiments, the preset condition may include a specified name that is consistent with the name of the target short-range wireless communication network and a specified password that is consistent with the password of the target short-range wireless communication network. That is, the electronic device may be set in advance and stored with a specified name and a specified password for use as a basis for searching for the short-range wireless communication network, and thus, in the present embodiment, after the log crawling function is started and log information is crawled, the short-range wireless communication network may be searched based on the specified name and the specified password, wherein when the short-range wireless communication network that coincides with the name of the specified name and coincides with the password of the specified password is searched, it may be determined that the target short-range wireless communication network is searched, and when the short-range wireless communication network that coincides with the name of the specified name or coincides with the password is not searched, it may be determined that the target short-range wireless communication network is not searched. Taking a short-range wireless communication network as an example of WiFi, wiFi may be searched based on a specified name and a specified password, and when WiFi consistent with the name of the specified name and consistent with the password of the specified password is searched, the WiFi may be determined as the target WiFi, and when WiFi consistent with the name of the specified name or consistent with the password of the specified password is not searched, it is characterized that the target WiFi is not searched.
Step S280: when a target short-range wireless communication network corresponding to the specified name is searched, the target short-range wireless communication network is connected through the specified password.
In some embodiments, when a target short-range wireless communication network corresponding to a preset condition is searched, for example, when a target short-range wireless communication network consistent with a name of a specified name is searched, the target short-range wireless communication network may be connected to through a previously stored specified password to achieve communication with a server.
Step S290: and uploading the log information to the server through the target short-distance wireless communication network so that the server processes the starting-up abnormality based on the log information.
In some embodiments, after the electronic device is connected to the target short-range wireless communication network, the electronic device may send the captured log information to the server through the short-range wireless communication network, where the log information may be used to instruct the server to perform analysis processing on the log information, so as to analyze based on the log information of the first site of the electronic device where the startup abnormality occurs, and may improve the probability of success of the repair. The electronic device may directly upload the log information to the server through the target short-range wireless communication network, or may first send the log information to the test device through the target short-range wireless communication network, and then upload the log information to the server through the test device, which is not limited herein.
After the log information is analyzed by the server, the problem of the electronic equipment starting abnormality can be obtained, whether the problem of the electronic equipment starting abnormality is a known problem or not is judged, namely whether the problem of the electronic equipment starting abnormality is already happened before is judged, wherein when the problem of the electronic equipment starting abnormality is the known problem due to the judgment result characterization, the starting abnormality of the electronic equipment can be processed based on a mode of solving the known problem before, and when the problem of the electronic equipment starting abnormality due to the judgment result characterization is not the known problem, the solution of the starting abnormality of the electronic equipment can be searched again.
In some embodiments, when the target short-range wireless communication network corresponding to the preset condition is not searched, for example, when the short-range wireless communication network consistent with the name of the specified name is not searched, it may be characterized that the electronic device does not satisfy the trigger condition for starting the log grabbing function, and thus, in this embodiment, the short-range wireless communication network may be searched again based on the preset condition.
In some embodiments, the short-range wireless communication network may be searched again based on the preset condition at preset time intervals, where the preset time intervals may be 3 minutes, 5 minutes, 10 minutes, and the like, taking the preset time intervals of 5 minutes as an example, and when the target short-range wireless communication network corresponding to the preset condition is not searched, the electronic device may search for the short-range wireless communication network based on the preset condition every 5 minutes, so as to increase the probability of searching for the target short-range wireless communication network by increasing the searching times.
According to the startup abnormity processing method provided by the further embodiment of the application, when the electronic equipment receives a startup instruction, the state information of the touch screen is obtained, and when the state information characterizes that the touch screen is blocked, the startup abnormity of the electronic equipment is determined. The electronic equipment is connected to the server through the SIM card, generates a data request to the server through the SIM card, acquires data information which is received by the SIM card and returned by the server based on the data request, and starts a log grabbing function and grabs log information when the data information comprises specified data information. And searching the short-distance wireless communication network based on the specified name, connecting to the target short-distance wireless communication network through the specified password when the target short-distance wireless communication network corresponding to the specified name is searched, and uploading the log information to the server through the target short-distance wireless communication network so that the server can process the starting abnormality based on the log information. Compared with the method for processing the startup abnormality shown in fig. 2, the embodiment also determines that the startup abnormality occurs in the electronic device when the screen is blocked by the touch screen, so as to improve the accuracy of startup abnormality judgment. The embodiment also sends a data request through the connection of the SIM card and the server, and receives the data information returned by the server based on the data request to trigger log information capture so as to improve the probability of capturing the log information of the first site. In addition, the embodiment also uploads the log information to the server through the short-distance wireless communication network for log processing so as to quickly repair the starting abnormality and improve the user experience.
Referring to fig. 6, fig. 6 is a flowchart illustrating a method for handling power-on exceptions according to another embodiment of the application. The method is applied to the electronic equipment, the electronic equipment comprises a Subscriber Identity Module (SIM) card, the detailed description will be given below with respect to the flow shown in FIG. 6, and the method for processing the startup abnormality specifically comprises the following steps:
step S310: and when the electronic equipment receives a starting instruction, acquiring state information of the touch screen.
Step S320: and when the state information characterizes that the screen is blocked on the touch screen, determining that the electronic equipment is abnormal in starting.
Step S330: and when the state information characterizes that the electronic equipment is abnormal in starting up, the electronic equipment is connected to the server through the SIM card.
Step S340: and sending a data request to the server through the SIM card.
Step S350: and acquiring the data information returned by the server based on the data request, wherein the data information is received by the SIM card.
Step S360: when the data information includes specified data information, a log grabbing function is started and log information is grabbed.
The specific description of step S310 to step S360 is referred to step S210 to step S260, and will not be repeated here.
Step S370: and uploading the log information to the server through the SIM card so that the server processes the starting abnormality based on the log information.
In some embodiments, after the log information is obtained, the electronic device may upload the log information to the server through the SIM card, where the log information may be used to instruct the server to analyze the log information, so as to analyze the log information based on the first field of the electronic device where the startup abnormality occurs, and improve the probability of success of repair.
Step S380: and receiving updated firmware sent by the server, wherein the updated firmware is obtained by processing the log information by the server.
In this embodiment, when the server finds a solution of the power-on abnormality of the electronic device, the server may output updated firmware for updating the original firmware of the electronic device to solve the problem of the power-on abnormality of the electronic device. Therefore, when the test device aims at each problem causing the abnormal starting of the electronic device, different updated firmware is output to solve the different problems, and of course, the updated firmware generated by the server can be stored locally in the server, so that when the problem causing the abnormal starting of the electronic device is a known problem based on log information analysis of the electronic device, the updated firmware corresponding to the known problem can be directly obtained from the server and sent to the electronic device, and the problem of the abnormal starting of the electronic device can be rapidly solved.
Step S390: updating the original firmware of the electronic equipment based on the updated firmware.
In some embodiments, after receiving the updated firmware sent by the test device, the electronic device may update the original firmware of the electronic device based on the updated firmware, so as to solve the problem of abnormal startup, and improve user experience.
According to the startup abnormity processing method provided by the further embodiment of the application, when the electronic equipment receives the startup instruction, the state information of the touch screen is obtained, and when the state information characterizes that the screen is blocked on the touch screen, the startup abnormity of the electronic equipment is determined. The electronic equipment is connected to the server through the SIM card, generates a data request to the server through the SIM card, acquires data information which is received by the SIM card and returned by the server based on the data request, and starts a log grabbing function and grabs log information when the data information comprises specified data information. And uploading the log information to the server through the SIM card so that the server processes the startup processing based on the log information, receives the updated firmware sent by the server, and updates the original firmware of the electronic equipment based on the updated firmware. Compared with the method for processing the startup abnormality shown in fig. 2, the embodiment also determines that the startup abnormality occurs in the electronic device when the screen is blocked by the touch screen, so as to improve the accuracy of startup abnormality judgment. The embodiment also sends a data request through the connection of the SIM card and the server, and receives the data information returned by the server based on the data request to trigger log information capture so as to improve the probability of capturing the log information of the first site. In addition, the log information is uploaded to the server through the SIM card for log processing, and the update firmware sent by the server is received to update the original firmware, so that the starting abnormality is quickly repaired, and the user experience is improved.
Referring to fig. 7, fig. 7 is a block diagram illustrating a power-on exception handling apparatus 400 according to an embodiment of the present application. The power-on exception handling device 400 is applied to the above electronic equipment, the electronic equipment includes a subscriber identity module SIM card, and will be described below with respect to a block diagram shown in fig. 7, the power-on exception handling device 400 includes: a status information acquisition module 410, a data information acquisition module 420, and a log information grabbing module 430, wherein:
the state information obtaining module 410 is configured to obtain state information of the electronic device when the electronic device receives a startup instruction.
Further, the electronic device further includes a touch screen, and the status information obtaining module 410 includes: the system comprises a state information acquisition sub-module and an anomaly determination sub-module, wherein:
and the state information acquisition sub-module is used for acquiring the state information of the touch screen when the electronic equipment receives a starting instruction.
Further, the status information acquisition submodule includes: a duration acquisition unit and a screen blocking determination unit, wherein:
the time length obtaining unit is used for obtaining the time length of the touch screen staying on the startup guide interface when the electronic equipment receives the startup instruction.
And the screen blocking determining unit is used for determining that the screen blocking occurs on the touch screen when the duration reaches the duration threshold value.
And the abnormality determination submodule is used for determining that the electronic equipment is abnormal in starting up when the state information characterizes that the touch screen is blocked.
And the data information acquisition module 420 is configured to acquire data information received by the SIM card from a server when the state information characterizes that the electronic device is abnormal in power-on.
Further, the data information obtaining module 420 includes: the system comprises a SIM card connection sub-module, a data request sending sub-module and a data information acquisition sub-module, wherein:
and the SIM card connection sub-module is used for connecting to the server through the SIM card when the state information characterizes that the electronic equipment is abnormal in starting.
Further, the SIM card connection submodule includes: the voice input information acquisition unit and the SIM card connection unit, wherein:
the voice input information acquisition unit is used for acquiring voice input information when the state information characterizes that the electronic equipment is abnormal in startup.
And the SIM card connection unit is used for connecting to the server through the SIM card when the voice input information comprises appointed voice information.
And the data request sending sub-module is used for sending a data request to the server through the SIM card.
And the data information acquisition sub-module is used for acquiring the data information returned by the server based on the data request and received by the SIM card.
The log information grabbing module 430 is configured to start a log grabbing function and grab log information when the data information includes specified data information.
Further, the electronic device stores a specified name and a specified password, and the power-on exception handling apparatus 400 further includes: the system comprises a network searching module, a network connecting module and a first log information uploading module, wherein:
and the network searching module is used for searching the short-distance wireless communication network based on the specified name.
And the network connection module is used for connecting to the target short-distance wireless communication network through the specified password when the target short-distance wireless communication network corresponding to the specified name is searched.
And the first log information uploading module is used for uploading the log information to the server through the target short-distance wireless communication network so that the server can process the starting-up abnormality based on the log information.
Further, the device for processing abnormal starting up further comprises: the system comprises a second log information uploading module, a fixed receiving module and a firmware updating module, wherein:
and the second log information uploading module is used for uploading the log information to the server through the SIM card so that the server can process the starting-up abnormality based on the log information.
And the firmware receiving module is used for receiving the updated firmware sent by the server, wherein the updated firmware is obtained by processing the log information by the server.
And the firmware updating module is used for updating the original firmware of the electronic equipment based on the updated firmware.
It will be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working process of the apparatus and modules described above may refer to the corresponding process in the foregoing method embodiment, which is not repeated herein.
In several embodiments provided by the present application, the coupling of the modules to each other may be electrical, mechanical, or other.
In addition, each functional module in each embodiment of the present application may be integrated into one processing module, or each module may exist alone physically, or two or more modules may be integrated into one module. The integrated modules may be implemented in hardware or in software functional modules.
Referring to fig. 8, a block diagram of an electronic device 100 according to an embodiment of the application is shown. The electronic device 100 may be a smart phone, a tablet computer, an electronic book, or the like capable of running an application program. The electronic device 100 of the present application may include one or more of the following components: processor 110, memory 120, touch screen 130, and one or more application programs, wherein the one or more application programs may be stored in memory 120 and configured to be executed by the one or more processors 110, the one or more program(s) configured to perform the methods as described in the foregoing method embodiments.
Wherein the processor 110 may include one or more processing cores. The processor 110 utilizes various interfaces and lines to connect various portions of the overall electronic device 100, perform various functions of the electronic device 100, and process data by executing or executing instructions, programs, code sets, or instruction sets stored in the memory 120, and invoking data stored in the memory 120. Alternatively, the processor 110 may be implemented in hardware in at least one of digital signal processing (Digital Signal Processing, DSP), field programmable gate array (Field-Programmable Gate Array, FPGA), programmable logic array (Programmable Logic Array, PLA). The processor 110 may integrate one or a combination of several of a central processing unit (Central Processing Unit, CPU), a graphics processor (Graphics Processing Unit, GPU), and a modem, etc. The CPU mainly processes an operating system, a user interface, an application program and the like; the GPU is used for being responsible for rendering and drawing the content to be displayed; the modem is used to handle wireless communications. It will be appreciated that the modem may not be integrated into the processor 110 and may be implemented solely by a single communication chip.
The Memory 120 may include a random access Memory (Random Access Memory, RAM) or a Read-Only Memory (Read-Only Memory). Memory 120 may be used to store instructions, programs, code, sets of codes, or sets of instructions. The memory 120 may include a stored program area and a stored data area, wherein the stored program area may store instructions for implementing an operating system, instructions for implementing at least one function (such as a touch function, a sound playing function, an image playing function, etc.), instructions for implementing the various method embodiments described below, etc. The storage data area may also store data created by the terminal 100 in use (such as phonebook, audio-video data, chat-record data), etc.
The touch screen 130 is used to display information input by a user, information provided to the user, and various graphical user interfaces of the electronic device 100, which may be formed by graphics, text, icons, numbers, video, and any combination thereof, and in one example, the touch screen 130 may be a liquid crystal display (Liquid Crystal Display, LCD) or an Organic Light-Emitting Diode (OLED), which is not limited herein.
Referring to fig. 9, a block diagram of a computer readable storage medium according to an embodiment of the application is shown. The computer readable medium 500 has stored therein program code which may be invoked by a processor to perform the methods described in the method embodiments above.
The computer readable storage medium 500 may be an electronic memory such as a flash memory, an EEPROM (electrically erasable programmable read only memory), an EPROM, a hard disk, or a ROM. Optionally, the computer readable storage medium 500 comprises a non-volatile computer readable medium (non-transitory computer-readable storage medium). The computer readable storage medium 500 has storage space for program code 510 that performs any of the method steps described above. The program code can be read from or written to one or more computer program products. Program code 510 may be compressed, for example, in a suitable form.
In summary, according to the method, the device, the electronic device and the storage medium for processing the startup exception provided by the embodiment of the application, when the electronic device receives the startup instruction, the state information of the electronic device is obtained, when the state information characterizes that the electronic device is in startup exception, the data information received by the SIM card from the server is obtained, when the data information comprises the appointed data information, the log grabbing function is started and the log information is grabbed, so that the analysis and the restoration of the startup exception are facilitated, and the user experience is improved by obtaining the state information of the startup process of the electronic device, and when the startup exception is obtained and the data information received by the SIM card from the server comprises the appointed data information, the log grabbing function is started and the log information is grabbed, so that the log information of the first site can be grabbed when the startup exception is realized.
Finally, it should be noted that: the above embodiments are only for illustrating the technical solution of the present application, and are not limiting; although the application has been described in detail with reference to the foregoing embodiments, it will be appreciated by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not drive the essence of the corresponding technical solutions to depart from the spirit and scope of the technical solutions of the embodiments of the present application.
Claims (10)
1. The method for processing the startup abnormality is characterized by being applied to electronic equipment, wherein the electronic equipment comprises a Subscriber Identity Module (SIM) card, and the method comprises the following steps:
when the electronic equipment receives a starting instruction, acquiring state information of the electronic equipment;
when the state information characterizes that the electronic equipment is abnormal in starting up, the electronic equipment is connected to a server through the SIM card;
sending a data request to the server through the SIM card;
acquiring data information returned by the server based on the data request and received by the SIM card;
when the data information includes specified data information, a log grabbing function is started and log information is grabbed.
2. The method of claim 1, wherein the connecting to the server through the SIM card when the status information characterizes that the electronic device is powered on abnormally comprises:
when the state information characterizes that the electronic equipment is abnormal in starting up, voice input information is obtained;
when the voice input information includes specified voice information, the server is connected through the SIM card.
3. The method of claim 1, wherein the electronic device further comprises a touch screen, and wherein the electronic device, upon receiving a power-on command, obtains state information of the electronic device, comprising:
when the electronic equipment receives a starting instruction, acquiring state information of the touch screen;
and when the state information characterizes that the screen is blocked on the touch screen, determining that the electronic equipment is abnormal in starting.
4. The method of claim 3, wherein the electronic device, upon receiving a power-on command, obtains state information of the touch screen, comprising:
when the electronic equipment receives a starting-up instruction, acquiring the duration of stay of the touch screen on a starting-up guide interface;
And when the duration reaches a duration threshold value, determining that the touch screen is blocked.
5. The method according to any one of claims 1 to 4, wherein the electronic device stores a specified name and a specified password, and wherein when the data information includes specified data information, after starting a log grabbing function and grabbing log information, further comprising:
searching for a short-range wireless communication network based on the specified name;
when a target short-range wireless communication network corresponding to the specified name is searched, connecting to the target short-range wireless communication network through the specified password;
and uploading the log information to the server through the target short-distance wireless communication network so that the server processes the starting-up abnormality based on the log information.
6. The method according to any one of claims 1-4, wherein when the data information includes specified data information, after starting a log grabbing function and grabbing log information, further comprising
And uploading the log information to the server through the SIM card so that the server processes the starting abnormality based on the log information.
7. The method of claim 6, wherein after the uploading the log information to the server by the SIM card, further comprising:
receiving updated firmware sent by the server, wherein the updated firmware is obtained by processing the log information by the server;
updating the original firmware of the electronic equipment based on the updated firmware.
8. A power-on exception handling apparatus, characterized in that it is applied to an electronic device, the electronic device including a subscriber identity module SIM card, the apparatus comprising:
the state information acquisition module is used for acquiring state information of the electronic equipment when the electronic equipment receives a starting instruction;
the SIM card connection sub-module is used for connecting to a server through the SIM card when the state information characterizes that the electronic equipment is abnormal in starting up;
the data request sending submodule is used for sending a data request to the server through the SIM card;
the data information acquisition sub-module is used for acquiring data information returned by the server based on the data request and received by the SIM card;
and the log information grabbing module is used for starting a log grabbing function and grabbing log information when the data information comprises the specified data information.
9. An electronic device comprising a memory and a processor, the memory coupled to the processor, the memory storing instructions that when executed by the processor perform the method of any of claims 1-7.
10. A computer readable storage medium, characterized in that the computer readable storage medium has stored therein a program code, which is callable by a processor for executing the method according to any one of claims 1-7.
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