CN110851567A - Information processing method, information processing apparatus, electronic device, and storage medium - Google Patents
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Abstract
The disclosure provides an information processing method, an information processing device, an electronic device and a computer readable storage medium, and belongs to the technical field of computers. The server is applied to an information processing system, and the information processing system further comprises a first terminal and a second terminal; the method comprises the following steps: acquiring information to be processed which is synchronized from the first terminal to the second terminal; identifying whether the information to be processed contains an operation instruction for the second terminal; if the information to be processed contains an operation instruction aiming at the second terminal, extracting the operation instruction from the information to be processed, and sending the operation instruction to the second terminal to enable the second terminal to execute the operation instruction so as to obtain a processing result of the information to be processed; and receiving the processing result from the second terminal, and returning the processing result to the first terminal. The method and the device can improve the flexibility of information processing and have wide applicability.
Description
Technical Field
The present disclosure relates to the field of computer technologies, and in particular, to an information processing method, an information processing apparatus, an electronic device, and a computer-readable storage medium.
Background
With the development of computer technology, information interaction technology has been widely applied to daily life, and more enterprises begin to use electronic devices to replace manual work to perform many regular operation procedures. However, in practical applications, when the electronic device performs a regular operation flow, a worker usually needs to input specific information about an operation instruction in the electronic device, and if the worker leaves the electronic device or does not input the operation instruction as required, it is difficult to make the electronic device perform a normal operation flow. The flexibility of information processing is low. Therefore, how to improve the flexibility and accuracy of the information processing process, so as to enable the electronic device to perform efficient workflow, is a problem to be solved urgently in the prior art.
It is to be noted that the information disclosed in the above background section is only for enhancement of understanding of the background of the present disclosure, and thus may include information that does not constitute prior art known to those of ordinary skill in the art.
Disclosure of Invention
The present disclosure provides an information processing method, an information processing apparatus, an electronic device, and a computer-readable storage medium, which overcome, at least to some extent, the problem of low flexibility in a processing process in the existing information processing method.
Additional features and advantages of the disclosure will be set forth in the detailed description which follows, or in part will be obvious from the description, or may be learned by practice of the disclosure.
According to a first aspect of the present disclosure, there is provided an information processing method applied to a server of an information processing system, the information processing system further including a first terminal and a second terminal, the method including: acquiring information to be processed which is synchronized from the first terminal to the second terminal; identifying whether the information to be processed contains an operation instruction for the second terminal; if the information to be processed contains an operation instruction aiming at the second terminal, extracting the operation instruction from the information to be processed, and sending the operation instruction to the second terminal to enable the second terminal to execute the operation instruction so as to obtain a processing result of the information to be processed; and receiving the processing result from the second terminal, and returning the processing result to the first terminal.
In an exemplary embodiment of the present disclosure, the identifying whether the information to be processed contains an operation instruction for the second terminal includes: and matching the information to be processed with a preset reference instruction phrase set, and determining whether the information to be processed contains an operation instruction for the second terminal according to a matching result.
In an exemplary embodiment of the present disclosure, the matching result includes a matching degree of the information to be processed and a target reference instruction phrase, and the target reference instruction phrase is a reference instruction phrase in the reference instruction phrase set that has a highest matching degree with the information to be processed; wherein if the matching degree is lower than a first threshold, determining not to return the processing result; if the matching degree is greater than the first threshold and smaller than a second threshold, determining a preset processing result according to the target reference instruction phrase, and returning the preset processing result to the first terminal; if the matching degree is larger than the second threshold value, determining that the information to be processed contains an operation instruction for the second terminal; wherein the first threshold is less than the second threshold.
In an exemplary embodiment of the present disclosure, the operation instruction has an association with a preset application program on the second terminal, and the second terminal executes the operation instruction through the preset application program.
In an exemplary embodiment of the present disclosure, the preset application includes a robot flow automation program.
In an exemplary embodiment of the present disclosure, the first terminal and the second terminal run clients of a target application; the information to be processed is information input in a client of the first terminal; the second terminal subscribes information issued by the server of the target application program through the client to obtain the operation instruction; the server subscribes information published by a client of the second terminal to obtain the processing result; the server publishes information through a first channel, and the client of the second terminal publishes information through a second channel.
In an exemplary embodiment of the present disclosure, before returning the processing result to the first terminal, the method further includes: and carrying out format conversion on the processing result according to the data format of the target application program.
According to a second aspect of the present disclosure, there is provided an information processing apparatus applied to a server of an information processing system further including a first terminal and a second terminal, the apparatus comprising: the information acquisition module is used for acquiring information to be processed which is synchronized from the first terminal to the second terminal; the instruction identification module is used for identifying whether the information to be processed contains an operation instruction aiming at the second terminal; the instruction extracting module is used for extracting the operation instruction from the information to be processed if the information to be processed contains the operation instruction aiming at the second terminal, and sending the operation instruction to the second terminal so that the second terminal executes the operation instruction to obtain a processing result of the information to be processed; and the result returning module is used for receiving the processing result from the second terminal and returning the processing result to the first terminal.
In an exemplary embodiment of the present disclosure, the instruction recognition module includes: and the instruction matching unit is used for matching the information to be processed with a preset reference instruction phrase set and determining whether the information to be processed contains an operation instruction aiming at the second terminal according to a matching result.
In an exemplary embodiment of the present disclosure, the matching result includes a matching degree of the information to be processed and a target reference instruction phrase, and the target reference instruction phrase is a reference instruction phrase in the reference instruction phrase set that has a highest matching degree with the information to be processed; wherein if the matching degree is lower than a first threshold, determining not to return the processing result; if the matching degree is greater than the first threshold and smaller than a second threshold, determining a preset processing result according to the target reference instruction phrase, and returning the preset processing result to the first terminal; if the matching degree is larger than the second threshold value, determining that the information to be processed contains an operation instruction for the second terminal; wherein the first threshold is less than the second threshold.
In an exemplary embodiment of the present disclosure, the operation instruction has an association with a preset application program on the second terminal, and the second terminal executes the operation instruction through the preset application program.
In an exemplary embodiment of the present disclosure, the preset application includes a robot flow automation program.
In an exemplary embodiment of the present disclosure, the first terminal and the second terminal run clients of a target application; the information to be processed is information input in a client of the first terminal; the second terminal subscribes information issued by the server of the target application program through the client to obtain the operation instruction; the server subscribes information published by a client of the second terminal to obtain the processing result; the server publishes information through a first channel, and the client of the second terminal publishes information through a second channel.
In an exemplary embodiment of the present disclosure, the apparatus further includes: and the rule processing module is used for carrying out format conversion on the processing result according to the data format of the target application program before returning the processing result to the first terminal.
According to a third aspect of the present disclosure, there is provided an electronic device comprising: a processor; and a memory for storing executable instructions of the processor; wherein the processor is configured to perform the method of any one of the above via execution of the executable instructions.
According to a fourth aspect of the present disclosure, there is provided a computer readable storage medium having stored thereon a computer program which, when executed by a processor, implements the method of any one of the above.
Exemplary embodiments of the present disclosure have the following advantageous effects:
the method comprises the steps of obtaining information to be processed which is synchronized from a first terminal to a second terminal, identifying whether the information to be processed contains an operation instruction aiming at the second terminal, if the information to be processed contains the operation instruction aiming at the second terminal, extracting the operation instruction from the information to be processed, sending the operation instruction to the second terminal, enabling the second terminal to execute the operation instruction to obtain a processing result of the information to be processed, receiving the processing result from the second terminal, and returning the processing result to the first terminal. On one hand, the exemplary embodiment provides a new information processing method, based on that information synchronized from a first terminal to a second terminal is used as information to be processed, an operation instruction is extracted from the information to implement execution of the operation instruction on the second terminal, so that the limitation that a user can only input information through the second terminal to enable the second terminal to execute the operation instruction is removed, the user can remotely control the second terminal, the flexibility of the work process of the second terminal is greatly improved, and the method has wide applicability; on the other hand, whether the information to be processed contains the operation instruction or not is identified, so that effective filtering of the information to be processed can be achieved, the second terminal can obtain accurate instruction information, execute the operation instruction and return a corresponding processing result.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and together with the description, serve to explain the principles of the disclosure. It is to be understood that the drawings in the following description are merely exemplary of the disclosure, and that other drawings may be derived from those drawings by one of ordinary skill in the art without the exercise of inventive faculty.
FIG. 1 schematically illustrates a system architecture diagram of an operating environment in the exemplary embodiment;
fig. 2 schematically shows a flowchart of an information processing method in the present exemplary embodiment;
fig. 3 schematically shows a flowchart of another information processing method in the present exemplary embodiment;
fig. 4 schematically shows an interaction flow diagram of an information processing method in the present exemplary embodiment;
fig. 5 is a block diagram schematically showing the structure of an information processing apparatus in the present exemplary embodiment;
fig. 6 is a block diagram schematically showing the structure of another information processing apparatus in the present exemplary embodiment;
fig. 7 schematically illustrates an electronic device for implementing the above method in the present exemplary embodiment;
fig. 8 schematically illustrates a computer-readable storage medium for implementing the above-described method in the present exemplary embodiment.
Detailed Description
Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many different forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.
An exemplary embodiment of the present disclosure first provides an information processing method, and an application scenario of the method of the present embodiment may be: when business personnel go on a business trip or work outside an enterprise, information is sent to a computer inside the enterprise by using a mobile phone, so that the computer performs work flows such as business inquiry and the like; or the user uses the mobile phone outdoors, inquires information or performs webpage registration at a computer terminal associated with the mobile phone, and the like.
Fig. 1 is a schematic diagram of a system architecture of an operating environment of the exemplary embodiment, and as described with reference to fig. 1, an information processing system 100 may include a first terminal 110, a server 120, and a second terminal 130, where the first terminal 110 and the second terminal 130 may be electronic devices such as a tablet computer, a smart phone, or a personal computer used by a user, and information synchronization may be implemented in the first terminal 110 and the second terminal 130 in a specific manner, for example, the same application is installed. In the exemplary embodiment, the first terminal 110 is configured to send information to be processed to the server 120, the server 120 is configured to receive the information to be processed sent by the first terminal 110 and send operation execution to the second terminal 130, and the second terminal 130 is configured to execute an operation instruction sent by the server and return a processing result to the first terminal 110 through the server 120.
It should be understood that the data of each device shown in fig. 1 is only exemplary, and any number of first terminals, servers, or second terminals may be provided according to actual needs.
Based on the above description, the method in the present exemplary embodiment may be applied to the server 120 shown in fig. 1. The present exemplary embodiment is further described with reference to fig. 2, and as shown in fig. 2, the information processing method may include the following steps S210 to S240:
step S210, obtaining information to be processed synchronized from the first terminal to the second terminal.
In this exemplary embodiment, the first terminal and the second terminal may be different terminals, and information synchronization between the two terminals may be implemented in a specific manner, for example, the mobile phone terminal and the computer terminal are installed with the same information communication application program, or the computer terminal may log in an application program of the mobile phone terminal through a web page, and the two terminals may be associated through an account number, and when a user sends information to other user terminals through the mobile phone terminal, the computer terminal may receive the information synchronously; or the information can be directly sent to the computer end through the mobile phone end. The information to be processed is information synchronized from the first terminal to the second terminal, for example, the computer receives information synchronized with the mobile phone. In the exemplary embodiment, the first terminal and the second terminal may be located at different geographical locations, that is, the first terminal and the second terminal may be separated by a preset distance, for example, a personal computer used by a user in a unit or at home may be considered as the second terminal, a smartphone carried by the user may be considered as the first terminal, and so on.
Step S220, identifying whether the information to be processed contains an operation instruction for the second terminal.
The operation instruction is instruction information that enables a preset operation to be performed at the second terminal, and for example, the operation instruction may be instruction information such as "read mail", "generate report", "check work progress", and "query business data" at the second terminal. In practical application, the content of the information to be processed, which is received by the server and sent by the user, is rich, and the information to be processed may or may not include an operation instruction, for example, if the information to be processed is "hello, the weather is good today", the information to be processed does not include an operation instruction for the second terminal; the information to be processed is "hello, i wants to query my policy information", and the information to be processed includes an operation instruction "query policy information" for the second terminal, and so on. Specifically, the information to be identified may be processed by a preset rule, for example, by matching the information to be processed with a plurality of reference instructions, if the matching is successful, it is indicated that the information to be processed includes the reference instructions; or an operation instruction corpus is established according to a historical operation instruction or an operation instruction set by a person, corresponding information is searched in the corpus according to the information to be processed, if part or all of the information to be processed appears in the corpus, it is indicated that the information to be identified includes an operation instruction for the second terminal, and the like.
In an exemplary embodiment, the operation instruction has an association with a preset application program on the second terminal, and the second terminal instructs the operation instruction through the preset application program.
The operation instruction and the application program on the second terminal have association, which can be considered that when the second terminal receives the information to be processed synchronized by the first terminal and the information to be processed includes the operation instruction, the preset application program on the second terminal can execute the operation instruction on the second terminal according to the operation instruction, that is, the preset application program can determine that the operation instruction received by the second terminal is the operation instruction required to be executed by the preset application program.
In an exemplary embodiment, the preset application may include a Robot Process Automation (RPA) program, where RPA is an Automation software tool that can use and understand an existing application through an interface of a user terminal and implement Automation operations based on rules, such as reading mails and systems, calculating, generating files and reports, checking files, and the like. The RPA program may perform repeated and standardized operation behaviors at the second terminal, such as periodic inspection, or regular operation, such as the handling of procedures of the human resource department for the entering and leaving of personnel, which usually needs to be completed step by step, and the RPA may complete the handling process according to the operation instructions of each step, and besides the back office, the front-end service line, such as bank account opening, member registration, order processing, and the like, may also be completed by using the RPA program, and the like. For example, in the present exemplary embodiment, an RPA program may be installed in the computer, and after the RPA program receives an operation instruction of "query policy information", the RPA program may query the policy information in the computer, and obtain a query result, and so on.
Step S230, if the information to be processed includes an operation instruction for the second terminal, extracting the operation instruction from the information to be processed, and sending the operation instruction to the second terminal, so that the second terminal executes the operation instruction to obtain a processing result of the information to be processed.
The operation instruction extracted from the information to be processed may be an operation instruction which is matched with a reference instruction set, and the reference instruction which is successfully matched is used as the operation instruction of the information to be processed, for example, the information to be processed is "hello, i want to query my policy information", and the information to be processed is matched with the "query policy information", so that the "query policy information" may be used as the operation instruction of the information to be processed, and in addition, the information to be processed may further include a more detailed operation instruction except for a reference instruction phrase, for example, the information to be processed is "hello, i want to query my policy information from 2018 to 2019" or "i want to query a policy number: the policy information "xxxxxxxx" and the like, the operation instruction contained in the information to be processed is more detailed than the phrase of the reference instruction in the reference instruction set, and the information that the user wants to obtain can be more clarified through the information, therefore, when the operation instruction is extracted, the present exemplary embodiment may further extract information related to the operation instruction, such as time, place, digital coding information and the like contained in the information to be processed, and the operation instruction that can be extracted in the information to be processed is "query 2018-2019 policy information" and "query policy number: xxxxxxxxxx policy information ". In the present exemplary embodiment, the extracted operation instruction is sent to the second terminal, that is, the second terminal may be caused to operate according to the operation instruction, where the operation instruction may be executed by an RPA program installed in the second terminal. For example, the instruction information "inquiring the policy information of the user a in the last half year of 2019" is sent to the computer, and the RPA program of the computer performs automatic operation on the computer according to the operation instruction to obtain the result of the policy information of the user a in the last half year of 2019.
Step S240, receiving the processing result from the second terminal, and returning the processing result to the first terminal.
In this exemplary embodiment, after the second terminal executes the operation instruction, a processing result is obtained, and the processing result may be obtained by the server and returned to the first terminal, so as to implement a synchronization process between the processing result on the second terminal and the processing result on the first terminal. For example, after the computer side inquires about the policy statement of a certain user in a month through the RPA, the server obtains the policy statement, and then the policy statement can be returned to the mobile phone side.
In an exemplary embodiment, the first terminal and the second terminal run clients of a target application; the information to be processed is information input in a client of the first terminal;
the second terminal subscribes information issued by a server of the target application program through the client to obtain an operation instruction;
the server subscribes the information issued by the client of the second terminal to obtain a processing result;
the server publishes information through the first channel, and the client of the second terminal publishes information through the second channel.
In this exemplary embodiment, the server may determine information to be processed by inputting information in a client of the target application by a user, the first terminal and the second terminal operate the client of the target application, for example, the same information communication application is installed at the mobile phone end and the computer end, the user may input information in an information input window of the application in the mobile phone end or the computer end, and the information may be used as the information to be processed; or the mobile phone end installs a certain application program, the computer end logs in the webpage version of the application program, and when the user inputs information at the mobile phone end or the webpage version of the computer end of the application program, the input information can also be used as information to be processed, and the like.
In this exemplary embodiment, the server may serve as a publisher, publish the extracted operation instruction to the first channel, and serve as a subscriber, so that the second terminal subscribes to the operation instruction in the first channel through the client; after the second terminal executes the operation instruction, the client of the second terminal may be used as a publisher, the processing result after the operation instruction is executed is published to the second channel, and the server is used as a subscriber, so that the server may subscribe to the processing result published by the client of the second terminal in the second channel. In this exemplary embodiment, the information transmission of the operation instruction and the processing result may be performed by a Redis storage system, where the first channel is a channel for storing the operation instruction, and the second channel is a channel for storing the processing result. Different types of information can be stored separately by setting the first channel and the second channel, so that the effective transfer of information between the second terminal and the server is realized.
Based on the above description, in the present exemplary embodiment, to-be-processed information synchronized from a first terminal to a second terminal is acquired, whether the to-be-processed information includes an operation instruction for the second terminal is identified, if the to-be-processed information includes an operation instruction for the second terminal, the operation instruction is extracted from the to-be-processed information, the operation instruction is sent to the second terminal, the second terminal is made to execute the operation instruction to obtain a processing result of the to-be-processed information, the processing result is received from the second terminal, and the processing result is returned to the first terminal. On one hand, the exemplary embodiment provides a new information processing method, based on that information synchronized from a first terminal to a second terminal is used as information to be processed, an operation instruction is extracted from the information to implement execution of the operation instruction on the second terminal, so that the limitation that a user can only input information through the second terminal to enable the second terminal to execute the operation instruction is removed, the user can remotely control the second terminal, the flexibility of the work process of the second terminal is greatly improved, and the method has wide applicability; on the other hand, whether the information to be processed contains the operation instruction or not is identified, so that effective filtering of the information to be processed can be achieved, the second terminal can obtain accurate instruction information, execute the operation instruction and return a corresponding processing result.
In an exemplary embodiment, step S220 may include the steps of:
and matching the information to be processed with a preset reference instruction phrase set, and determining whether the information to be processed contains an operation instruction for the second terminal according to a matching result.
In the exemplary embodiment, in order to determine whether the information to be processed includes an operation instruction for the second terminal, the information to be processed may be matched with a preset reference instruction phrase set, where the reference instruction phrase set may be an instruction set obtained from historical instruction information or artificially set instruction information, which may be considered as a corpus regarding the operation instruction, and the information to be processed may be matched with each instruction phrase in the set, so as to determine whether the information to be processed includes the operation instruction. The matching result may refer to a matching degree of the information to be processed and a reference instruction phrase in the reference instruction phrase set, and the reference instruction phrase may be regarded as a target reference instruction phrase. Specifically, whether the information to be processed is matched with the reference instruction phrase can be determined according to the wrong word proportion when the information to be processed is matched with the target reference instruction phrase. The wrong word proportion refers to the percentage of the number of characters which are not successfully matched in the target reference instruction phrase to the total number of characters, the matching mode can adopt various modes such as forward matching, reverse matching or bidirectional matching, for example, the information to be processed is ' hello ', i want to inquire my policy information once ', the target reference instruction phrase is ' inquiry policy information ', the wrong word proportion of the reference instruction phrase is determined to be 0% by adopting the forward matching, and the matching success is determined. Furthermore, a preset threshold value for the proportion of erroneous words may be set, below which a successful match may be considered. In addition, the matching result may also refer to a similarity between the information to be processed and a target reference instruction phrase in the reference instruction phrase set, specifically, the information to be processed and each reference instruction phrase may be converted into a vector form, a similarity between a vector of the information to be processed and a vector of each reference instruction phrase may be calculated, and when the similarity is higher than a preset threshold, the information to be processed may be considered to be matched with a certain reference instruction phrase, that is, the information to be processed includes an operation instruction for the second terminal. In the present exemplary embodiment, the information to be processed and the preset reference instruction phrase set may select a plurality of matching manners according to actual situations, and the comparison in the present disclosure is not particularly limited.
In an exemplary embodiment, the matching result includes a matching degree between the information to be processed and the target reference instruction phrase, and the target reference instruction phrase is a reference instruction phrase with a highest matching degree with the information to be processed in the reference instruction phrase set, in the present exemplary embodiment, different processing results may be returned to the first terminal according to the matching degree between the information to be processed and the target reference instruction phrase, which may specifically include the following three cases:
(1) if the matching degree is lower than the first threshold value, determining that the processing result is not returned;
(2) if the matching degree is greater than the first threshold and smaller than the second threshold, determining a preset processing result according to the target reference instruction phrase, and returning the preset processing result to the first terminal;
(3) if the matching degree is larger than a second threshold value, determining that the information to be processed contains an operation instruction aiming at the second terminal;
wherein the first threshold is less than the second threshold.
In the present exemplary embodiment, for the above-described case (1), if the matching degree of the information to be processed and the target reference instruction phrase is lower than the first threshold, it may be considered that there may be no operation instruction for the second terminal in the information to be processed, and information of the processing result may not be returned. For example, if the information to be processed is "hello, the weather is true today", and no reference instruction phrase matching with the information does not appear, or if the information to be processed is "hello, the information is perfect", and if the matching degree with the target reference instruction phrase "filling policy information" is lower than a first threshold, it can be considered that the two kinds of information to be processed do not contain an operation instruction, and it is determined that a processing result is not returned.
For the above case (2), if the matching degree is greater than the first threshold and smaller than the second threshold, it may be considered that the operation instruction for the second terminal may be included in the information to be processed, and the target reference instruction phrase successfully matched may be likely to be the operation instruction included in the information to be processed itself. In the present exemplary embodiment, since the reference instruction phrase in the reference instruction phrase set generally refers to a relatively simple operation instruction, a processing result may be obtained without performing an operation by the second terminal, for example, querying information stored in an application or the system itself in the first terminal (for example, a flow of registering an account number, etc.), or information that can be queried on a network by the first terminal, and the like. Therefore, in the present exemplary embodiment, a mapping relationship may be established between each reference instruction phrase in the reference instruction phrase set and its corresponding preset processing result, for example, the reference instruction phrase "query registration account procedure" corresponds to the preset processing result "click-my, click-registration" and so on, or the reference instruction phrase "query xx official phone" corresponds to the preset processing result "0000-. In case (2), when the matching degree is greater than the first threshold and smaller than the second threshold, the target reference instruction phrase may be used as an operation instruction in the information to be processed, and a preset processing result having a mapping relationship with the target reference instruction is returned to the first terminal.
For the above situation (3), if the matching degree is greater than the second threshold, it indicates that the operation instruction included in the to-be-processed information sent by the user is more accurate and specific, and the operation instruction may be a target reference instruction phrase in the reference instruction set, or may be more specific instruction information including the target reference instruction phrase, such as "you are, i want to query policy information of i from 2018 to 2019" or "i want to query policy number as follows: and xxxxxxxxxx policy information "and the like, the step of determining that the to-be-processed information includes an operation instruction for the second terminal, extracting the operation instruction, and causing the second terminal to execute the operation instruction, and the like may be performed.
It should be noted that the operation instruction extracted according to the case (3) and the corresponding processing result thereof may be added to the reference instruction phrase set and the set of preset processing results mentioned in the case (2) to optimize and update the set of reference instruction phrase set and preset processing results, and in addition, other instruction phrases that may occur and corresponding processing results may also be manually added, and the like, which is not specifically limited by the present disclosure.
In an exemplary embodiment, before returning the processing result to the first terminal, the information processing method may further include the steps of:
and carrying out format conversion on the processing result according to the data format of the target application program.
Considering that the processing result obtained after the second terminal executes the operation instruction does not meet the requirement of the target application program or does not meet the rule for returning the processing result to the user, the format of the processing result needs to be subjected to regularization processing, in the exemplary embodiment, the processing rule may be established according to the historical processing result returned by the second terminal, and may include rules such as the content and the format of the processing result, for example, when the processing result is a roman number, the processing result is converted into arabia data; when the processing result is an English character, converting the English character into a Chinese character; when the processing result contains the A symbol, converting the A symbol into a B symbol; when the processing result is table data, the data is converted into a plurality of tuple data, and the like, for example, the processing result obtained by the second terminal is "name type group acquired entity …", and after the regularization processing, the "name: bob; type (2): community surprise, etc. It should be noted that, if the processing result itself conforms to the processing rule, the processing result may be directly sent back to the first terminal without rule conversion.
Exemplary embodiments of the present disclosure may also provide an information processing method, which may be applied to the second terminal 130 of the information processing system 100 shown in fig. 1, as shown in fig. 3, the information processing method may include the following steps S310 to S330:
step S310, receiving an operation instruction aiming at the second terminal and sent by the server, wherein the operation instruction is an operation instruction contained in the information to be processed, which is synchronized to the second terminal by the first terminal through the server;
step S320, executing the operation instruction to obtain a processing result of the information to be processed;
and step S330, returning the processing result to the server so as to synchronize the processing result to the first terminal through the server.
In this exemplary embodiment, after receiving an operation instruction for the second terminal sent by the server, the second terminal may execute the operation instruction to obtain a processing result, for example, after receiving an operation instruction "query policy information" about the user a sent by the server, the computer end executes the operation instruction to obtain a processing result "name: bob; type (2): and the group accident, etc.), and then the processing result is returned to the server, and then the processing result is synchronized to the mobile phone end through the server, so that the user A obtains information about the policy, and the like.
In the present exemplary embodiment, step S320 may include:
and identifying a preset application program associated with the operation instruction, and executing the operation instruction in the preset application program to obtain a processing result of the information to be processed.
The preset application program refers to a program capable of executing an operation instruction, for example, an RPA program, and in the present exemplary embodiment, the RPA program may be installed on the second terminal, the RPA program is associated with the operation instruction, and after the operation instruction is obtained, the RPA program may determine what operation is executed on the second terminal, so as to obtain a processing result of the information to be processed.
Fig. 4 shows an interaction flowchart of an information processing method in the present exemplary embodiment. Referring to fig. 4, the first terminal 410 performs step S411 for the user to input information to be processed at the first terminal 410; then, the server 420 executes step S421 to forward the information to be processed to the second terminal 430, and the second terminal 430 executes step S431 to synchronize the information to be processed sent by the first terminal; in the server 420, whether the information to be processed includes an operation instruction for the second terminal 430 is identified, specifically, step S422 and step S423 may be executed, if the matching degree of the information to be processed and the target reference instruction phrase is lower than a first threshold, step S412 is executed, and it is determined that the processing result is not returned; if the target instruction phrase is higher than the first threshold and lower than the second threshold, executing step S413 to return a preset processing result corresponding to the target reference instruction phrase; if the matching degree is higher than the second threshold, step S424 is executed to extract the operation instruction from the information to be processed, the operation instruction is sent to the second terminal 430, step S432 is executed to execute the operation instruction, step S433 is executed to obtain the processing result corresponding to the operation instruction, step S425 is executed by the server 420 to forward the processing result, so that the first terminal 410 performs step S414 to receive the processing result.
An exemplary embodiment of the present disclosure also provides an information processing apparatus applied to a server of an information processing system, the information processing system further including a first terminal and a second terminal. Referring to fig. 5, the apparatus 500 may include: an information obtaining module 510, configured to obtain information to be processed synchronized from a first terminal to a second terminal; an instruction identifying module 520, configured to identify whether the information to be processed includes an operation instruction for the second terminal; an instruction extracting module 530, configured to, if the information to be processed includes an operation instruction for the second terminal, extract the operation instruction from the information to be processed, send the operation instruction to the second terminal, and enable the second terminal to execute the operation instruction to obtain a processing result of the information to be processed; and a result returning module 540, configured to receive the processing result from the second terminal and return the processing result to the first terminal.
In an exemplary embodiment, the instruction recognition module may include: and the instruction matching unit is used for matching the information to be processed with a preset reference instruction phrase set and determining whether the information to be processed contains an operation instruction aiming at the second terminal according to a matching result.
In an exemplary embodiment, the matching result may include a matching degree of the information to be processed and a target reference instruction phrase, where the target reference instruction phrase is a reference instruction phrase in the reference instruction phrase set that has a highest matching degree with the information to be processed; if the matching degree is lower than a first threshold value, determining not to return a processing result; if the matching degree is greater than the first threshold and smaller than the second threshold, determining a preset processing result according to the target reference instruction phrase, and returning the preset processing result to the first terminal; if the matching degree is larger than a second threshold value, determining that the information to be processed contains an operation instruction aiming at the second terminal; wherein the first threshold is less than the second threshold.
In an exemplary embodiment, the operation instruction has an association with a preset application program on the second terminal, and the second terminal executes the operation instruction through the preset application program.
In an exemplary embodiment, the preset application may include a robot flow automation program.
In an exemplary embodiment, the first terminal and the second terminal run clients of a target application; the information to be processed is information input in a client of the first terminal; the second terminal subscribes information issued by a server of the target application program through the client to obtain an operation instruction; the server subscribes the information issued by the client of the second terminal to obtain a processing result; the server publishes information through the first channel, and the client of the second terminal publishes information through the second channel.
In an exemplary embodiment, the apparatus may further include: and the rule processing module is used for carrying out format conversion on the processing result according to the data format of the target application program before returning the processing result to the first terminal.
An exemplary embodiment of the present disclosure also provides an information processing apparatus applied to a second terminal of an information processing system, the information processing system further including a server and a first terminal. Referring to fig. 6, the apparatus 600 may include: the instruction receiving module 610 is configured to receive an operation instruction, which is sent by the server and is specific to the second terminal, where the operation instruction is an operation instruction included in information to be processed, which is synchronized to the second terminal by the first terminal through the server; the instruction execution module 620 is configured to execute the operation instruction to obtain a processing result of the information to be processed; and a result returning module 630, configured to return the processing result to the server, so as to synchronize the processing result to the first terminal through the server.
In an exemplary embodiment, the instruction execution module may be configured to identify a preset application program associated with the operation instruction, and execute the operation instruction in the preset application program to obtain a processing result of the information to be processed.
The specific details of each module/unit in the above-mentioned apparatus have been described in detail in the embodiment of the method section, and the details that are not disclosed may refer to the contents of the embodiment of the method section, and therefore are not described herein again.
Exemplary embodiments of the present disclosure also provide an electronic device capable of implementing the above method.
As will be appreciated by one skilled in the art, aspects of the present disclosure may be embodied as a system, method or program product. Accordingly, various aspects of the present disclosure may be embodied in the form of: an entirely hardware embodiment, an entirely software embodiment (including firmware, microcode, etc.) or an embodiment combining hardware and software aspects that may all generally be referred to herein as a "circuit," module "or" system.
An electronic device 700 according to such an exemplary embodiment of the present disclosure is described below with reference to fig. 7. The electronic device 700 shown in fig. 7 is only an example and should not bring any limitation to the functions and the scope of use of the embodiments of the present disclosure.
As shown in fig. 7, electronic device 700 is embodied in the form of a general purpose computing device. The components of the electronic device 700 may include, but are not limited to: the at least one processing unit 710, the at least one memory unit 720, a bus 730 connecting different system components (including the memory unit 720 and the processing unit 710), and a display unit 740.
Where the memory unit stores program code, the program code may be executed by the processing unit 710 such that the processing unit 710 performs the steps according to various exemplary embodiments of the present disclosure as described in the above-mentioned "exemplary methods" section of this specification. For example, the processing unit 710 may execute steps S210 to S240 shown in fig. 2, or may execute steps S310 to S330 shown in fig. 3, and the like.
The storage unit 720 may include readable media in the form of volatile memory units, such as a random access memory unit (RAM)721 and/or a cache memory unit 722, and may further include a read only memory unit (ROM) 723.
The memory unit 720 may also include programs/utilities 724 having a set (at least one) of program modules 725, such program modules 725 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which, or some combination thereof, may comprise an implementation of a network environment.
The electronic device 700 may also communicate with one or more external devices 900 (e.g., keyboard, pointing device, bluetooth device, etc.), with one or more devices that enable a user to interact with the electronic device 700, and/or with any devices (e.g., router, modem, etc.) that enable the electronic device 700 to communicate with one or more other computing devices. Such communication may occur via an input/output (I/O) interface 750. Also, the electronic device 700 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network such as the internet) via the network adapter 760. As shown, the network adapter 760 communicates with the other modules of the electronic device 700 via the bus 730. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in conjunction with the electronic device 700, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.
Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiments of the present disclosure may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which may be a personal computer, a server, a terminal device, or a network device, etc.) to execute the method according to the exemplary embodiments of the present disclosure.
Exemplary embodiments of the present disclosure also provide a computer-readable storage medium having stored thereon a program product capable of implementing the above-described method of the present specification. In some possible embodiments, various aspects of the disclosure may also be implemented in the form of a program product comprising program code for causing a terminal device to perform the steps according to various exemplary embodiments of the disclosure described in the above-mentioned "exemplary methods" section of this specification, when the program product is run on the terminal device.
Referring to fig. 8, a program product 800 for implementing the above method according to an exemplary embodiment of the present disclosure is described, which may employ a portable compact disc read only memory (CD-ROM) and include program code, and may be run on a terminal device, such as a personal computer. However, the program product of the present disclosure is not limited thereto, and in this document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
A computer readable signal medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable signal medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.
Program code embodied on a readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations for the present disclosure may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).
Furthermore, the above-described figures are merely schematic illustrations of processes included in methods according to exemplary embodiments of the present disclosure, and are not intended to be limiting. It will be readily understood that the processes shown in the above figures are not intended to indicate or limit the chronological order of the processes. In addition, it is also readily understood that these processes may be performed synchronously or asynchronously, e.g., in multiple modules.
It should be noted that although in the above detailed description several modules or units of the device for action execution are mentioned, such a division is not mandatory. Indeed, the features and functions of two or more modules or units described above may be embodied in one module or unit according to an exemplary embodiment of the present disclosure. Conversely, the features and functions of one module or unit described above may be further divided into embodiments by a plurality of modules or units.
Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure disclosed herein. This application is intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.
It will be understood that the present disclosure is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is to be limited only by the terms of the appended claims.
Claims (10)
1. An information processing method is applied to a server of an information processing system, and is characterized in that the information processing system further comprises a first terminal and a second terminal; the method comprises the following steps:
acquiring information to be processed which is synchronized from the first terminal to the second terminal;
identifying whether the information to be processed contains an operation instruction for the second terminal;
if the information to be processed contains an operation instruction aiming at the second terminal, extracting the operation instruction from the information to be processed, and sending the operation instruction to the second terminal to enable the second terminal to execute the operation instruction so as to obtain a processing result of the information to be processed;
and receiving the processing result from the second terminal, and returning the processing result to the first terminal.
2. The method according to claim 1, wherein the identifying whether the information to be processed contains an operation instruction for the second terminal comprises:
and matching the information to be processed with a preset reference instruction phrase set, and determining whether the information to be processed contains an operation instruction for the second terminal according to a matching result.
3. The method according to claim 2, wherein the matching result comprises a matching degree of the information to be processed and a target reference instruction phrase, and the target reference instruction phrase is a reference instruction phrase which is matched with the information to be processed with the highest degree in the reference instruction phrase set; wherein the content of the first and second substances,
if the matching degree is lower than a first threshold value, determining not to return the processing result;
if the matching degree is greater than the first threshold and smaller than a second threshold, determining a preset processing result according to the target reference instruction phrase, and returning the preset processing result to the first terminal;
if the matching degree is larger than the second threshold value, determining that the information to be processed contains an operation instruction for the second terminal;
wherein the first threshold is less than the second threshold.
4. The method according to claim 1, wherein the operation instruction has an association with a preset application program on the second terminal, and the second terminal executes the operation instruction through the preset application program.
5. The method of claim 4, wherein the pre-set application comprises a robotic process automation program.
6. The method of claim 1, wherein the first terminal and the second terminal run clients of a target application; the information to be processed is information input in a client of the first terminal;
the second terminal subscribes information issued by the server of the target application program through the client to obtain the operation instruction;
the server subscribes information published by a client of the second terminal to obtain the processing result;
the server publishes information through a first channel, and the client of the second terminal publishes information through a second channel.
7. The method of claim 6, wherein before returning the processing result to the first terminal, the method further comprises:
and carrying out format conversion on the processing result according to the data format of the target application program.
8. An information processing apparatus applied to a server of an information processing system, characterized in that the information processing system further comprises a first terminal and a second terminal; the device comprises:
the information acquisition module is used for acquiring information to be processed which is synchronized from the first terminal to the second terminal;
the instruction identification module is used for identifying whether the information to be processed contains an operation instruction aiming at the second terminal;
the instruction extracting module is used for extracting the operation instruction from the information to be processed if the information to be processed contains the operation instruction aiming at the second terminal, and sending the operation instruction to the second terminal so that the second terminal executes the operation instruction to obtain a processing result of the information to be processed;
and the result returning module is used for receiving the processing result from the second terminal and returning the processing result to the first terminal.
9. An electronic device, comprising:
a processor; and
a memory for storing executable instructions of the processor;
wherein the processor is configured to perform the information processing method of any one of claims 1-7 via execution of the executable instructions.
10. A computer-readable storage medium on which a computer program is stored, the computer program, when being executed by a processor, implementing the information processing method according to any one of claims 1 to 7.
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