CN110807644A - Real-time after-sale service method and system - Google Patents
Real-time after-sale service method and system Download PDFInfo
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- CN110807644A CN110807644A CN201911022088.6A CN201911022088A CN110807644A CN 110807644 A CN110807644 A CN 110807644A CN 201911022088 A CN201911022088 A CN 201911022088A CN 110807644 A CN110807644 A CN 110807644A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
- G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device
- G06K17/0025—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device the arrangement consisting of a wireless interrogation device in combination with a device for optically marking the record carrier
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/141—Setup of application sessions
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- Accounting & Taxation (AREA)
- Marketing (AREA)
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Abstract
The invention discloses a real-time after-sale service method and a system, which solve the technical problem of real-time problem in the process of using a product by a user, and the technical scheme is characterized in that different two-dimensional codes are arranged in different units of the product, and when a first terminal has a question on the unit, the two-dimensional codes are scanned to establish connection with a cloud server; the first terminal acquires all answers of the questions related to the unit from the cloud server, or the first terminal inputs the questions into the cloud server, and the cloud server provides the answers according to the questions. Therefore, when the problem that the product is not clear or difficult to understand is met, the after-sale problem can be solved timely and effectively.
Description
Technical Field
The present disclosure relates to the field of after-sales services, and in particular, to a real-time after-sales service method and system.
Background
The development of the internet brings great convenience to the life of people, almost clothes, food and residents of people rely on network solution, so that much time is saved, and the efficiency is improved, but the after-sale problem of some commodities with higher technical content is difficult to solve. For example, an assembled computer or camera is purchased on the internet, if the assembly is in a problem, the maintenance cost is too high when the online shopping is used across cities and the door is opened, the mailing time is too long, the specific use problems related to the products are difficult to be clarified by telephone or even video, and many products at present only have use specifications at most, and have some problems with slightly high technical content, and most of the problems are difficult to be solved.
Disclosure of Invention
The present disclosure provides a real-time after-sales service method and system, which achieve the technical purpose of solving the product problem of the user in real time.
The technical purpose of the present disclosure is achieved by the following technical solutions:
a real-time after-market service method, comprising:
different two-dimensional codes are arranged on different units of the product;
when the first terminal has a question about the unit, scanning the two-dimensional code to establish connection with a cloud server;
obtaining all answers to questions related to the unit from the cloud server, or
And inputting a question to the cloud server, and providing an answer by the cloud server according to the question.
Further, when the cloud server cannot solve the problem, the cloud server directly dials the telephone to the second terminal.
Further, the cloud server analyzes the problem provided by the first terminal.
Furthermore, the number of the second terminals is at least one, and the first terminal corresponds to at least one of the second terminals.
A real-time after-market service system, comprising:
the two-dimension code module is used for setting different two-dimension codes in different units of the product;
the first terminal scans the two-dimensional code and establishes connection with the cloud server when the unit has a question; inputting a question to a cloud server;
a cloud server comprising
A storage module for storing all the answers to the questions related to the units,
and the selection module provides answers according to the questions.
Further, the cloud server further comprises a dialing module, and when the storage module and the analysis module cannot solve the problem, the cloud server transfers to the dialing module to dial the telephone to the second terminal.
Further, the cloud server comprises an analysis module for analyzing the problem.
Furthermore, the number of the second terminals is at least one, and the first terminal corresponds to at least one of the second terminals.
In conclusion, the beneficial effects of the present disclosure are: different two-dimensional codes are set in different units of a product, and when a first terminal has a question about the unit, the two-dimensional codes are scanned to establish connection with a cloud server; the first terminal acquires all answers of the questions related to the unit from the cloud server, or the first terminal inputs the questions into the cloud server, and the cloud server provides the answers according to the questions. Therefore, when the problem that the product is not clear or difficult to understand is met, the after-sale problem can be solved timely and effectively.
Drawings
FIG. 1 is a flow chart of the disclosed method;
fig. 2 is a schematic diagram of the disclosed system.
Detailed Description
The present disclosure is described in further detail below with reference to the attached drawing figures.
In the description of the present disclosure, it is to be understood that the terms "first" and "second" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implying any number of technical features indicated, but merely as being used to distinguish between different components.
Fig. 1 is a flowchart of the method of the disclosure, and as shown in fig. 1, different two-dimensional codes are set in different units of a product, and when a first terminal has a question about a certain unit, the first terminal scans the two-dimensional codes and is connected with a cloud server. The cloud server can automatically identify which unit of the product the two-dimensional code is, so that after the connection with the first terminal is established, the cloud server can provide all answers to the problems related to the unit; in another way, the first terminal inputs a question to the cloud server, and then the cloud server provides a relevant answer according to the question.
When the cloud server can not solve the problem of the first terminal in the two modes, the first terminal can directly dial the phone to the second terminal through the cloud server. In addition, the cloud server can also analyze the problem provided by the first terminal first and then decide which way to solve the problem.
Fig. 2 is a schematic diagram of the system, and the system comprises a two-dimension code module, a cloud server, a first terminal and a second terminal, wherein the two-dimension code module comprises two-dimension codes which are arranged differently in different units of a product, when the first terminal has a question in a certain unit, the two-dimension codes of the two-dimension code module are scanned to be connected with the cloud server, and the problem can be input into the cloud server after the connection is established. The cloud server comprises a storage module and a selection module, wherein all the question answers related to the units of the product are stored in the storage module, and the selection module provides further answers according to the questions input by the first terminal.
The cloud server further comprises a dialing module, if the storage module and the analysis module can not solve the problem, the dialing module is directly transferred to, and the first terminal is in telephone contact with the second terminal through the dialing module. In addition, the cloud server further comprises an analysis module, and after the cloud server receives the problem of the first terminal, the problem is analyzed first, and then which method is used for solving the problem is determined.
In the present disclosure, the first terminal generally refers to a user who is unfamiliar with product functions and needs to know further, that is, any user who needs to know the product, and the second terminal is any terminal capable of solving the problem of the first terminal, and may be an after-sales service or an after-sales robot, and the like, so that the first terminal may touch different second terminals for the same problem.
For example, a user purchases an assembly desktop, does not know how to assemble the hard disk or the memory bank according to the instruction book, and does not know the position of the hard disk or the memory bank on the host.
Therefore, the method and the system provided by the disclosure can effectively solve the technical problem of after-sale in time, reduce the cost of after-sale to a great extent, and can be used as a basis for future intelligent after-sale. The foregoing is an exemplary embodiment of the present disclosure, and the scope of the present disclosure is defined by the claims and their equivalents.
Claims (8)
1. A real-time after-market service method, comprising:
different two-dimensional codes are arranged on different units of the product;
when the first terminal has a question about the unit, scanning the two-dimensional code to establish connection with a cloud server;
obtaining all answers to questions related to the unit from the cloud server, or
And inputting a question to the cloud server, and providing an answer by the cloud server according to the question.
2. The real-time after-sale service method of claim 1, wherein the cloud server directly dials a phone call to the second terminal when the cloud server fails to resolve the problem.
3. The real-time after-market service method of claim 2, wherein the cloud server analyzes a problem posed by the first terminal.
4. The real-time after-sale service method of claim 3, wherein the number of the second terminals is at least one, and the first terminal corresponds to at least one of the second terminals.
5. A real-time after-market service system, comprising:
the two-dimension code module is used for setting different two-dimension codes in different units of the product;
the first terminal scans the two-dimensional code and establishes connection with the cloud server when the unit has a question; inputting a question to a cloud server;
a cloud server comprising
A storage module for storing all the answers to the questions related to the units,
and the selection module provides answers according to the questions.
6. The real-time after-sale service system of claim 5, wherein the cloud server further comprises a dialing module, and when neither the storage module nor the analysis module can solve the problem, the cloud server switches to the dialing module to dial the phone to the second terminal.
7. The real-time after-market service system of claim 6, wherein the cloud server comprises an analysis module that analyzes the problem.
8. The real-time after-sale service system of claim 7, wherein the number of the second terminals is at least one, and the first terminal corresponds to at least one of the second terminals.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911022088.6A CN110807644A (en) | 2019-10-25 | 2019-10-25 | Real-time after-sale service method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911022088.6A CN110807644A (en) | 2019-10-25 | 2019-10-25 | Real-time after-sale service method and system |
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| Publication Number | Publication Date |
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| CN110807644A true CN110807644A (en) | 2020-02-18 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201911022088.6A Pending CN110807644A (en) | 2019-10-25 | 2019-10-25 | Real-time after-sale service method and system |
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Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103544624A (en) * | 2013-11-08 | 2014-01-29 | 中国科学院自动化研究所 | Self-service after-sales service system and method |
| CN103996129A (en) * | 2014-04-16 | 2014-08-20 | 北京恩源科技有限公司 | Two-dimensional code after-sales service system |
| CN106228378A (en) * | 2016-07-28 | 2016-12-14 | 耐世特凌云驱动系统（芜湖）有限公司 | The traceability system of automobile driving system |
-
2019
- 2019-10-25 CN CN201911022088.6A patent/CN110807644A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103544624A (en) * | 2013-11-08 | 2014-01-29 | 中国科学院自动化研究所 | Self-service after-sales service system and method |
| CN103996129A (en) * | 2014-04-16 | 2014-08-20 | 北京恩源科技有限公司 | Two-dimensional code after-sales service system |
| CN106228378A (en) * | 2016-07-28 | 2016-12-14 | 耐世特凌云驱动系统（芜湖）有限公司 | The traceability system of automobile driving system |
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| TA01 | Transfer of patent application right |
Effective date of registration: 20211022 Address after: 223809 Room 201, building B19, insurance Town, Hubin new area, Suqian City, Jiangsu Province Applicant after: Suqian silicon based Intelligent Technology Co.,Ltd. Address before: No.66-1, software Avenue, Yuhuatai District, Nanjing City, Jiangsu Province, 210012 Applicant before: NANJING SILICON INTELLIGENCE TECHNOLOGY Co.,Ltd. |
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Application publication date: 20200218 |
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