CN110798514B

CN110798514B - Service processing method and device

Info

Publication number: CN110798514B
Application number: CN201910995050.0A
Authority: CN
Inventors: 朱晓雨; 丁海; 华一强
Original assignee: China United Network Communications Group Co Ltd
Current assignee: China United Network Communications Group Co Ltd
Priority date: 2019-10-18
Filing date: 2019-10-18
Publication date: 2022-09-27
Anticipated expiration: 2039-10-18
Also published as: CN110798514A

Abstract

The embodiment of the invention provides a service processing method and device, and relates to the field of communication. The embodiment of the invention can record the target logic ID of the HGU after receiving the first message sent by the HGU before factory setting is restored. Then, after receiving the second message that the logical ID corresponding to the sender device is consistent with the target logical ID, it may be directly determined that the sender device is the previous HGU, and then the target service is directly sent to the sender device. The method comprises the following steps: and acquiring a first message sent by the HGU. In response to the first message, a target logical ID of the HGU is recorded. And when a second message that the logic ID corresponding to the sender equipment is the target logic ID is received, sending the target service to the sender equipment. The invention is applied to service processing.

Description

Service processing method and device

Technical Field

The present invention relates to the field of communications, and in particular, to a method and an apparatus for processing a service.

Background

Currently, a user terminal completes the use of a service by receiving the service issued by the operator's own system. Before using the service, the user terminal needs to complete provisioning and transmission of the service through some specific protocols.

In the process of issuing the service by the self-contained system, the self-contained system only issues the service for the user terminal which is connected with the self-contained system for the first time, so when the user terminal is connected with the self-contained system again after the user terminal is locally restored to factory settings, the system can not issue the service to the user terminal any more, and the normal service of the user terminal is influenced.

Disclosure of Invention

Embodiments of the present invention provide a service processing method and apparatus, which can record a target logic ID of a Home Gateway Unit (HGU) after receiving a first message sent before the HGU is about to restore factory settings. Then, after receiving the second message that the logical ID corresponding to the sender device is consistent with the target logical ID, it may be directly determined that the sender device is the previous HGU, and then the target service is directly sent to the sender device. Therefore, after the HGU is restored to the factory setting, the complicated operation of operation and maintenance personnel in a Remote Management System (RMS) is not required to be waited, the target service is directly obtained from the RMS, and the efficiency in service processing is improved.

In a first aspect, the present invention provides a service processing method, including: and acquiring a first message sent by the HGU, wherein the first message is generated and sent by the HGU before factory setting is restored after a user carries out factory setting restoration operation on the HGU. In response to the first message, a target logical ID of the HGU is recorded. And when a second message that the logic ID corresponding to the sender equipment is the target logic ID is received, sending the target service to the sender equipment, wherein the second message is used for enabling the HGU to acquire the target service.

In a second aspect, the present invention provides another service processing method, including: and acquiring a third message sent by the HGU, wherein the third message is generated and sent by the HGU before factory setting is restored after the HGU is restored by a user, and the third message comprises a target logic ID of the HGU. And deleting the registration information corresponding to the target logic ID. And when receiving a fourth message sent by the target equipment, performing registration authentication on the target equipment, wherein the logic ID of the target equipment is the target logic ID.

In a third aspect, the present invention provides another service processing method, including: and acquiring an operation instruction for restoring factory settings of a user. In response to the operation instruction, a first message is sent to the RMS before factory settings are restored so that the RMS records the target logical ID of the HGU. And after factory settings are restored, sending a second message to the RMS, so that after the RMS receives the second message, after the logic ID of the HGU is determined to be the target logic ID, the target service is sent to the HGU.

In a fourth aspect, an embodiment of the present invention provides a service processing apparatus, including: the device comprises an acquisition unit, a processing unit and a sending unit, wherein the acquisition unit is used for acquiring a first message sent by the HGU, and the HGU generates and sends the first message before factory setting is restored after a user restores factory setting operation on the HGU during the first message. A processing unit for recording a target logical ID of the HGU in response to the first message. And the processing unit is further configured to send the target service to the sender device when receiving a second message that the logical ID corresponding to the sender device is the target logical ID, where the second message is used to enable the HGU to acquire the target service.

In a fifth aspect, an embodiment of the present invention provides another service processing apparatus, including: and the acquisition unit is used for acquiring a third message sent by the HGU, wherein the third message is generated and sent by the HGU before factory setting is restored after the user carries out factory setting restoration operation on the HGU, and the third message comprises the target logic ID of the HGU. And the processing unit is used for deleting the registration information corresponding to the target logic ID. And the processing unit is further used for performing registration authentication on the target equipment when receiving the fourth message sent by the target equipment, wherein the logic ID of the target equipment is the target logic ID.

In a sixth aspect, an embodiment of the present invention provides another service processing apparatus, including: and the acquisition unit is used for acquiring an operation instruction for restoring factory settings of a user. And the processing unit is used for responding to the operation instruction, and sending a first message to the RMS before restoring factory settings so that the RMS records the target logic ID of the HGU. And the processing unit is further configured to send a second message to the RMS after the factory settings are restored, so that after the RMS receives the second message, after determining that the logical ID of the HGU is the target logical ID, the target service is sent to the HGU.

In a seventh aspect, an embodiment of the present invention provides another service processing apparatus, including: a processor, a memory, a bus, and a communication interface; the memory is used for storing computer execution instructions, the processor is connected with the memory through a bus, and when the service processing device runs, the processor executes the computer execution instructions stored in the memory, so that the service processing device executes the service processing method provided by the first aspect.

In an eighth aspect, an embodiment of the present invention provides another service processing apparatus, including: a processor, a memory, a bus, and a communication interface; the memory is used for storing computer execution instructions, the processor is connected with the memory through a bus, and when the service processing device runs, the processor executes the computer execution instructions stored in the memory, so that the service processing device executes the service processing method provided by the second aspect.

In a ninth aspect, an embodiment of the present invention provides another service processing apparatus, including: a processor, a memory, a bus, and a communication interface; the memory is used for storing computer execution instructions, the processor is connected with the memory through a bus, and when the service processing device runs, the processor executes the computer execution instructions stored in the memory, so that the service processing device executes the service processing method provided by the third aspect.

In a tenth aspect, an embodiment of the present invention provides a computer storage medium, which includes instructions, and when the computer storage medium is run on a service processing apparatus, the service processing apparatus is caused to execute a service processing method provided in the first aspect.

In an eleventh aspect, an embodiment of the present invention provides a computer storage medium, which includes instructions, and when the computer storage medium is run on a service processing apparatus, the service processing apparatus is caused to execute a service processing method provided in the second aspect.

In a twelfth aspect, an embodiment of the present invention provides a computer storage medium, which includes instructions, and when the computer storage medium is run on a service processing apparatus, the service processing apparatus is caused to execute a service processing method provided in the foregoing second aspect.

In a thirteenth aspect, an embodiment of the present invention provides a computer program product including instructions, which, when the computer program product runs on a computer, causes the computer to execute the service processing method of the first aspect and any one of the implementation manners.

In a fourteenth aspect, an embodiment of the present invention provides a computer program product including instructions, where when the computer program product runs on a computer, the computer is caused to execute the service processing method according to the first aspect and any implementation manner thereof.

In a fifteenth aspect, an embodiment of the present invention provides a computer program product containing instructions, which, when running on a computer, causes the computer to execute the service processing method of the first aspect and any implementation manner thereof.

The service processing method and the service processing device provided by the embodiment of the invention can record the target logic ID of the HGU after receiving the first message sent by the HGU before factory setting is about to be restored. Then, after receiving the second message that the logical ID corresponding to the sender device is consistent with the target logical ID, it may be directly determined that the sender device is the previous HGU, and further, the target service may be directly sent to the sender device. Therefore, the HGU is ensured to directly acquire the target service from the RMS without waiting for the complicated operation of operation and maintenance personnel in the RMS after the HGU is restored to the factory setting, and the efficiency in service processing is improved.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below.

Fig. 1 is a schematic view of an application scenario of a service processing method according to an embodiment of the present invention;

fig. 2 is a schematic flowchart of a service processing method according to an embodiment of the present invention;

fig. 3 is a second schematic flowchart of a service processing method according to an embodiment of the present invention;

fig. 4 is a third schematic flowchart of a service processing method according to an embodiment of the present invention;

fig. 5 is a fourth schematic flowchart of a service processing method according to an embodiment of the present invention;

fig. 6 is a fifth flowchart illustrating a service processing method according to an embodiment of the present invention;

fig. 7 is a sixth schematic flowchart of a service processing method according to an embodiment of the present invention;

fig. 8 is a schematic structural diagram of a service processing apparatus according to an embodiment of the present invention;

fig. 9 is a second schematic structural diagram of a service processing apparatus according to an embodiment of the present invention;

fig. 10 is a third schematic structural diagram of a service processing apparatus according to an embodiment of the present invention;

fig. 11 is a fourth schematic structural diagram of a service processing apparatus according to an embodiment of the present invention;

fig. 12 is a fifth schematic structural diagram of a service processing apparatus according to an embodiment of the present invention;

fig. 13 is a sixth schematic structural diagram of a service processing apparatus according to an embodiment of the present invention;

fig. 14 is a seventh schematic structural diagram of a service processing apparatus according to an embodiment of the present invention;

fig. 15 is an eighth schematic structural diagram of a service processing apparatus according to an embodiment of the present invention;

fig. 16 is a ninth schematic structural diagram of a service processing apparatus according to an embodiment of the present invention.

Detailed Description

The service processing method and device provided by the present application will be described in detail below with reference to the accompanying drawings.

The terms "first" and "second", etc. in the description and drawings of the present application are used for distinguishing between different objects and not for describing a particular order of the objects.

Furthermore, the terms "including" and "having," and any variations thereof, as referred to in the description of the present application, are intended to cover non-exclusive inclusions. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not limited to only those steps or elements but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

It should be noted that in the embodiments of the present application, words such as "exemplary" or "for example" are used to indicate examples, illustrations or explanations. Any embodiment or design described herein as "exemplary" or "such as" is not necessarily to be construed as preferred or advantageous over other embodiments or designs. Rather, use of the word "exemplary" or "such as" is intended to present relevant concepts in a concrete fashion.

The term "and/or" as used herein includes the use of either or both of the two methods.

In the description of the present application, the meaning of "a plurality" means two or more unless otherwise specified.

First, technical terms involved in the embodiments of the present application are explained:

the TR069 protocol is a communication protocol for communication between a Customer Premises Equipment (CPE) and an Auto Configuration Server (ACS). The CPE can complete the actions of service opening, function setting and the like by means of the cooperation. In the invention, the HGU is equivalent to a CPE, the TR069 protocol is utilized by the invention, the first message is sent to the RMS, and the target service can still be obtained through the RMS after the HGU recovers the factory setting.

An optical network unit management interface (ONU management and control interface, OMCI) protocol is a protocol for information interaction between an Optical Line Terminal (OLT) and an Optical Network Terminal (ONT), and is used for managing the ONT. In the invention, the third message is sent to the OLT device by utilizing an OMCI protocol, and then the OLT device can perform registration authentication on the target device when the target device carrying the target logic ID of the HGU requests the OLT device for registration authentication. Further, the target device may obtain the target service from the RMS.

The invention principle of the invention is as follows: currently, a user terminal needs to acquire a target service through an operator's own system. However, the system only issues services to the user terminal connected for the first time. After the user terminal locally restores the factory settings, the self-owned system does not know the factory setting restoring behavior of the user terminal, so that the service can not be issued to the user terminal. The user can only inform the operation and maintenance personnel firstly, and then the operation and maintenance personnel manually operate the own system to issue the target service. However, this method is not only too manual, but also inefficient, and cannot ensure that the user terminal obtains the target service within a reasonable time after the factory settings are restored, which affects user experience. Therefore, there is a need for a method capable of processing a service, which is used to obtain a target service directly from an own system without depending on operation and maintenance personnel after a user terminal restores factory settings.

Based on the above inventive principle, an embodiment of the present invention provides a service processing method, which is applied to the service processing system 10 shown in fig. 1. The service processing system 10 includes an RMS101, an OLT apparatus 102, and an HGU 103. The RMS101 includes a terminal management platform 1011 and a service management platform 1012, where the terminal management platform 101 is configured to record a logical ID of a user equipment connected to the RMS101, and the service management platform is configured to manage different services. The OLT device 102 includes a plurality of service channels, only a target service channel 1021 is shown in the figure, and a registration authentication module 1022, where the target service channel 1021 is one of the plurality of service channels, and is configured to send a target service in the RMS101 to the HGU103, and the registration authentication module 1022 is configured to perform registration authentication on any device, including the HGU103, that needs to obtain a service from the RMS 101.

The RMS101 is configured to obtain the first message sent by the HGU103 and record the target logical ID of the HGU 103.

And the OLT device 102 is configured to perform registration authentication on the HGU 103. Also, the target traffic in the RMS101 needs to be sent to the HGU103 through the OLT apparatus 102.

The HGU103 is configured to send, to the RMS101 and the OLT apparatus 102, a first message and a third message that are generated by the HGU103 before factory resetting is resumed after the HGU103 is subjected to factory resetting by a user.

The first embodiment is as follows:

the embodiment of the present invention provides a service processing method applied to the application scenario shown in fig. 1, where the method is applied to the RMS101 in the application scenario shown in fig. 1, so that the RMS101 may still issue a target service to the HGU103 after the HGU103 recovers the factory settings. As shown in fig. 2, comprising steps S201-S203:

s201, acquiring a first message sent by the HGU.

The first message is generated and sent by the HGU before factory reset after the user performs factory reset operation on the HGU.

S202, responding to the first message, and recording the target logic ID of the HGU.

Specifically, the RMS acquires the first message sent by the HGU via the TR069 protocol, and simultaneously records the target logical ID of the HGU. The RMS only issues services to user equipment which is accessed to the RMS for the first time, and then when the HGU of the marked logic ID is accessed to the RMS again, the RMS defaults to be in a first access state, so that the services are issued to the HGU.

S203, when a second message that the logic ID corresponding to the sender equipment is the target logic ID is received, the target service is sent to the sender equipment.

The second message is used to make the HGU acquire the target service.

Specifically, the RMS sends the target traffic to the HGU through its southbound interface. And when the RMS receives a second message which is sent by the sender equipment by using a TR069 protocol and is used for enabling the HGU to acquire the target service, determining that the logic ID corresponding to the sender equipment is the recorded target logic ID. Thereby determining that the sender device is the previous HGU and thus sending the target traffic to the sender device. Furthermore, the service can still be issued to the HGU after the HGU is restored to the factory setting.

Illustratively, as shown in FIG. 3. S301, RMS acquires a first message sent by the HGU. S302, RMS records the target logical ID of the HGU. S303, the RMS receives a second message of which the logic ID corresponding to the sender device is the target logic ID. S304, the RMS sends the target service to the sender device.

In an implementation manner of the present invention, when receiving a second message that a logical ID corresponding to a sender device is a target logical ID, S203 sends a target service to the sender device, which specifically includes:

and S203a, acquiring the second message sent by the sender equipment by using the terminal management platform.

The second message includes a logical ID corresponding to the sender device.

S203b, determines whether the logical ID corresponding to the sender device is the target logical ID.

And S203c, if the logic ID corresponding to the sender equipment is the target logic ID, sending the target service to the HGU by using the service management platform.

Specifically, the RMS includes a terminal management platform and a service management platform. The terminal management platform is used for recording the target logic ID of the HGU, and the service management platform is used for managing the target service. And when the logic ID of the sender equipment is the target logic ID, sending the target service to the HGU by using the service management platform. In the embodiment of the present invention, for the process of issuing a service by RMS, the target logical ID or the corresponding logical ID is targeted, and a specific user equipment is not targeted, so that the target service is a service corresponding to the target logical ID, and another service may also be a service corresponding to another marked logical ID.

In the embodiment of the invention, the RMS records the target logic ID of the HGU after receiving the first message sent by the HGU before the factory setting is restored. Then, after receiving the second message that the logical ID corresponding to the sender device is consistent with the target logical ID, it may be directly determined that the sender device is the previous HGU, and further, the target service may be directly sent to the sender device. Therefore, the HGU is ensured to directly acquire the target service from the RMS without waiting for the complicated operation of operation and maintenance personnel in the RMS after the HGU is restored to the factory setting, and the efficiency in service processing is improved.

Example two:

the embodiment of the present invention provides a method for service processing, which is applicable to the OLT device 102 in the application scenario shown in fig. 1, so that the OLT device 102 performs registration authentication on a target device carrying a target logical ID. Further, the RMS101 allocates a target service to a target device carrying a target logical ID. As shown in FIG. 4, includes steps S401-S404:

s401, acquiring a third message sent by the HGU.

And the third message is generated and sent by the HGU before factory setting is restored after the user carries out factory setting restoring operation on the HGU. The third message includes the target logical ID of the HGU.

S402, deleting the registration information corresponding to the target logic ID.

And S403, when the fourth message sent by the target device is received, performing registration authentication on the target device.

The logical ID of the target device is the target logical ID.

Specifically, the RMS acquires the third message sent by the HGU through the OMCI protocol, and when a target device different from the HGU wants to acquire the target service of the original HGU, the target device needs to carry the target logical ID of the HGU because the service is issued based on the logical ID. However, since the original HGU is registered with the target ID in the OLT device, the target logical ID needs to be registered and authenticated with the target device in the OLT device. When the OLT device obtains the third message sent by the HGU, the OLT device performs a deactivating operation on the target logical ID, that is, the target logical ID is in an inactive and unusable state, and then releases the binding relationship between the target logical ID and the target identifier of the HGU, where the target identifier of the HGU includes a Serial Number (SN) of the HGU or a Media Access Control (MAC) address. Namely, the registration information corresponding to the target logical ID is deleted. And performing active operation on the target logic ID of the unbinding relationship, namely enabling the target logic ID to be in an activated and usable state, and further enabling the OLT equipment to perform registration authentication on the target logic ID and the SN or MAC address of the target equipment when the target equipment carrying the target logic ID requests the OLT equipment to perform registration authentication on the target logic ID. Further, the target device may obtain the target service corresponding to the target logical ID from the RMS.

Illustratively, as shown in fig. 5. S501, the OLT equipment acquires a third message sent by the HGU. S502, the OLT equipment deletes the registration information corresponding to the target logic ID. S503, the OLT device acquires the fourth message sent by the target device. And S504, the OLT equipment performs registration authentication on the target equipment.

S404, selecting a target service channel from the plurality of service channels.

So that the RMS transmits the target traffic to the target device using the target traffic channel.

Specifically, after the target device successfully registers and authenticates in the OLT device, the target device needs to obtain the target service from the RMS. The OLT equipment comprises a plurality of traffic channels for transmitting different traffic in the RMS. A target service channel, that is, a channel of a target service corresponding to a target logical ID, needs to be selected from a plurality of service channels, and the target service is sent to a target device.

According to the embodiment of the invention, after the registration information corresponding to the target logic ID is deleted by acquiring the third message sent by the HGU, the target equipment carrying the target logic ID of the HGU is registered and authenticated. After the HGU is restored to the factory setting, when the user needs to replace the device used by the user, but does not replace the logical ID, any device carrying the logical ID may be registered in the OLT device. Furthermore, after any device carrying the logical ID successfully registers in the OLT device, the RMS allocates a target service to the device.

Example three:

the method provided by the embodiment of the present invention can be applied to the HGU103 in the application scenario shown in fig. 1, so that the HGU103 can still obtain the target service after recovering the factory setting without depending on operation and maintenance personnel. As shown in fig. 5, includes steps S601-S603:

s601, acquiring an operation instruction for restoring factory settings of a user.

And S602, responding to the operation instruction, and sending a first message to the RMS before factory setting is restored.

So that the RMS records the target logical ID of the HGU.

Specifically, after the HGU obtains an operation instruction for restoring factory settings from a user, a first message needs to be sent to the RMS, the message informs the RMS through a TR069 protocol, the HGU prepares to restore factory settings, and then the RMS can start recording a target logic ID of the HGU.

In an implementation manner of the present invention, in response to the operation instruction, the S602 sends the first message to the RMS before restoring the factory settings, specifically including:

and S602a, sending a first message to the RMS after detecting that the target key is pressed by the user for a long time and the long pressing time is longer than a second preset time.

And the second preset time length is less than the first preset time length.

Specifically, after the user presses the target key for the second preset time, the first message is sent to the RMS, and then the HGU starts to restore the factory setting after detecting that the target key is pressed for the long time by the user and the long time is longer than the first preset time.

Illustratively, the first predetermined time period is 10 seconds and the second predetermined time period is 3 seconds. The service processing method provided by the embodiment of the invention is characterized in that the HGU sends the first message to the RMS after detecting that the user presses the target key for 3 seconds, and the HGU restores the factory settings after detecting that the user presses the target key for 10 seconds.

And S603, after the factory setting is restored, sending a second message to the RMS.

So that the RMS, after receiving the second message, sends the target service to the HGU after determining the logical ID of the HGU as the target logical ID.

Specifically, since the HGU sends the first message to the RMS before the factory settings are restored, the RMS records the target logical ID of the HGU. And after the factory setting is restored, the HGU sends a second message to the RMS, wherein the second message is used for acquiring the target service from the RMS. And the RMS transmits the corresponding target service to the HGU according to the recorded target logic ID.

Exemplarily, as shown in fig. 7. S701, the HGU obtains an operation instruction for restoring factory settings of a user. S702, the HGU sends a first message to the RMS. And S703, restoring factory settings by the HGU. S704, the HGU sends a second message to the RMS.

It should be noted that, in the embodiment of the present invention, the HGU is enabled to acquire the target service by sending the first message and the second message to the RMS. In an implementation manner, when the HGU needs to be replaced due to damage or the like, but the user still needs to acquire the target service, the service processing method provided in the embodiment of the present invention, in response to the operation instruction in step S602, and after sending the first message to the RMS before restoring the factory setting, further includes: and sending the third message to the OLT equipment. And when receiving a fourth message sent by the target equipment carrying the target logic ID, the OLT equipment performs registration authentication on the target equipment, wherein the third message comprises the target logic ID. Further, the RMS may send the target traffic for the target device carrying the target logical ID.

According to the embodiment of the invention, after receiving an operation instruction for restoring factory settings from a user, the HGU sends a first message to the RMS so that the RMS can record the target logic ID of the HGU. Thereafter, after the HGU recovers the factory setup, a second message is sent to the RMS. Since the RMS records the logical ID of the HGU before the HGU is restored to the factory setting, the RMS may directly transmit the target service to the recorded logical ID of the HGU after the factory setting is restored. Furthermore, after the HGU is restored to the factory setting, the RMS can directly distribute the service for the marked logic ID without waiting for the complicated processing of operation and maintenance personnel in the RMS, thereby ensuring that the HGU directly obtains the target service from the RMS.

Example four:

the present invention provides a service processing apparatus, configured to execute a service processing method provided in an embodiment of the present invention, as shown in fig. 8, which is a schematic diagram of a possible structure of a service processing apparatus 80 provided in an embodiment of the present invention. Wherein, the device includes: an acquisition unit 801 and a processing unit 802.

An obtaining unit 801, configured to obtain a first message sent by an HGU. The first message is generated and sent by the HGU before factory resetting after the HGU is restored by a user.

A processing unit 802 for recording a target logical ID of the HGU in response to the first message.

The processing unit 802 is further configured to send the target service to the sender device when receiving a second message that the logical ID corresponding to the sender device is the target logical ID. The second message is used to make the HGU acquire the target service.

Optionally, the RMS includes a terminal management platform and a service management platform. The terminal management platform is used for recording the target logic ID, and the service management platform is used for managing the target service.

The obtaining unit 801 is specifically configured to obtain, by using the terminal management platform, the second message sent by the sender device. The second message includes a logical ID corresponding to the sender device.

The processing unit 802 is specifically configured to determine whether the logical ID corresponding to the sender device is the target logical ID.

The processing unit 802 is further specifically configured to send the target service to the HGU by using the service management platform if the logic ID corresponding to the sender device is the target logic ID.

In the embodiment of the present application, the service processing apparatus 80 may be divided into the functional modules or the functional units according to the above method examples, for example, each functional module or functional unit may be divided corresponding to each function, or two or more functions may be integrated into one processing module. The integrated module may be implemented in a form of hardware, or may be implemented in a form of a software functional module or a functional unit. The division of the modules or units in the embodiment of the present application is schematic, and is only a logic function division, and there may be another division manner in actual implementation.

In the case of an integrated unit, fig. 9 shows a schematic diagram of a possible structure of the service processing device according to the above embodiment. As shown in fig. 9, the service processing apparatus 90 includes: a processing module 901, a communication module 902 and a storage module 903. The processing module 901 is used for controlling and managing the actions of the service processing device 90, for example, the processing module 901 is used for supporting the service processing device 90 to execute the processes S201 to S203 in fig. 2. The communication module 902 is used to support communication between the service processing device 90 and other entities. The memory module 903 is used to store the program codes and data of the service processing apparatus.

The processing module 901 may be a processor or a controller, such as a Central Processing Unit (CPU), a general purpose processor, a Digital Signal Processor (DSP), an application-specific integrated circuit (ASIC), a Field Programmable Gate Array (FPGA) or other programmable logic device, a transistor logic device, a hardware component, or any combination thereof. Which may implement or perform the various illustrative logical blocks, modules, and circuits described in connection with the disclosure. A processor may also be a combination of computing functions, e.g., comprising one or more microprocessors, a DSP and a microprocessor, or the like. The communication module 902 may be a transceiver, a transceiving circuit or a communication interface, etc. The storage module 903 may be a memory.

When the processing module 901 is a processor shown in fig. 10, the communication module 902 is a transceiver shown in fig. 10, and the storage module 903 is a memory shown in fig. 10, the service processing apparatus according to the embodiment of the present invention may be the following service processing apparatus 100.

Referring to fig. 10, the service processing apparatus 100 includes: a processor 1001, a transceiver 1002, a memory 1003, and a bus 1004.

The processor 1001, the transceiver 1002, and the memory 1003 are connected to each other by a bus 1004; the bus 1004 may be a Peripheral Component Interconnect (PCI) bus, an Extended Industry Standard Architecture (EISA) bus, or the like. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, only one thick line is shown, but this does not mean that there is only one bus or one type of bus.

Processor 1001 may be a Central Processing Unit (CPU), a microprocessor, an Application-Specific Integrated Circuit (ASIC), or one or more Integrated circuits configured to control the execution of programs according to the present invention.

The Memory 1003 may be a Read-Only Memory (ROM) or other type of static storage device that can store static information and instructions, a Random Access Memory (RAM) or other type of dynamic storage device that can store information and instructions, an Electrically Erasable Programmable Read-Only Memory (EEPROM), a Compact Disc Read-Only Memory (CD-ROM) or other optical Disc storage, optical Disc storage (including Compact Disc, laser Disc, optical Disc, digital versatile Disc, blu-ray Disc, etc.), magnetic disk storage media or other magnetic storage devices, or any other medium that can be used to carry or store desired program code in the form of instructions or data structures and that can be accessed by a computer, but is not limited to these. The memory may be self-contained and coupled to the processor via a bus. The memory may also be integral to the processor.

The memory 1003 is used for storing application program codes for implementing the present invention, and the processor 1001 controls the execution of the application program codes. The transceiver 1002 is configured to receive content input by an external device, and the processor 1001 is configured to execute application codes stored in the memory 1003, thereby implementing a service processing method according to an embodiment of the present invention.

Example five:

the present invention provides a service processing apparatus, configured to execute the service processing method provided in the second embodiment of the present invention, as shown in fig. 11, which is a schematic diagram of a possible structure of the service processing apparatus 110 provided in the second embodiment of the present invention. Wherein, the device includes: acquisition unit 1101, processing unit 1102.

An obtaining unit 1101, configured to obtain a third message sent by an HGU. And in the third message, after the user performs factory resetting operation on the HGU, the HGU generates and transmits the third message before factory resetting is performed, and the third message comprises the target logic ID of the HGU.

The processing unit 1102 is configured to delete the registration information corresponding to the target logical ID.

The processing unit 1102 is further configured to perform registration authentication on the target device when receiving the fourth message sent by the target device. The logical ID of the target device is the target logical ID.

Optionally, the OLT apparatus includes a plurality of service channels, and the plurality of service channels are used for transmitting different services in the RMS.

The processing unit 1102 is further configured to select a target service channel from the multiple service channels, so that the RMS transmits the target service to the target device using the target service channel.

In the embodiment of the present application, the service processing apparatus 110 may be divided into the functional modules or the functional units according to the above method examples, for example, each functional module or functional unit may be divided corresponding to each function, or two or more functions may be integrated into one processing module. The integrated module may be implemented in a form of hardware, or may be implemented in a form of a software functional module or a functional unit. The division of the modules or units in the embodiment of the present application is schematic, and is only a logic function division, and there may be another division manner in actual implementation.

In the case of an integrated unit, fig. 12 shows a schematic diagram of a possible structure of the service processing device in the above embodiment. As shown in fig. 12, the service processing apparatus 120 includes: a processing module 1201, a communication module 1202 and a storage module 1203. The processing module 1201 is configured to control and manage actions of the service processing apparatus 120, for example, the processing module 1201 is configured to support the service processing apparatus 120 to execute the processes S401 to S404 in fig. 4. The communication module 1202 is used to support communication between the service processing device 120 and other entities. The storage module 1203 is used for storing program codes and data of the service processing apparatus.

The processing module 1201 may be a processor or a controller, such as a Central Processing Unit (CPU), a general purpose processor, a Digital Signal Processor (DSP), an application-specific integrated circuit (ASIC), a Field Programmable Gate Array (FPGA) or other programmable logic device, a transistor logic device, a hardware component, or any combination thereof. Which may implement or perform the various illustrative logical blocks, modules, and circuits described in connection with the disclosure. A processor may also be a combination of computing functions, e.g., comprising one or more microprocessors, a DSP and a microprocessor, or the like. The communication module 1202 may be a transceiver, a transceiver circuit or a communication interface, etc. The storage module 1203 may be a memory.

When the processing module 1201 is a processor as shown in fig. 13, the communication module 1202 is a transceiver as shown in fig. 13, and the storage module 1203 is a memory as shown in fig. 13, the service processing apparatus according to the embodiment of the present invention may be the following service processing apparatus 130.

Referring to fig. 13, the service processing apparatus 130 includes: a processor 1301, a transceiver 1302, a memory 1303, and a bus 1304.

The processor 1301, the transceiver 1302 and the memory 1303 are connected to each other through a bus 1304; the bus 1304 may be a Peripheral Component Interconnect (PCI) bus, an Extended Industry Standard Architecture (EISA) bus, or the like. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, only one thick line is shown, but this does not mean that there is only one bus or one type of bus.

Processor 1301 may be a general purpose Central Processing Unit (CPU), a microprocessor, an Application-Specific Integrated Circuit (ASIC), or one or more Integrated circuits configured to control the execution of programs in accordance with the present invention.

The Memory 1303 may be a Read-Only Memory (ROM) or other type of static storage device that can store static information and instructions, a Random Access Memory (RAM) or other type of dynamic storage device that can store information and instructions, an Electrically Erasable Programmable Read-Only Memory (EEPROM), a Compact Disc Read-Only Memory (CD-ROM) or other optical Disc storage, optical Disc storage (including Compact Disc, laser Disc, optical Disc, digital versatile Disc, blu-ray Disc, etc.), a magnetic Disc storage medium or other magnetic storage device, or any other medium that can be used to carry or store desired program code in the form of instructions or data structures and that can be accessed by a computer, but is not limited to these. The memory may be self-contained and coupled to the processor via a bus. The memory may also be integral to the processor.

The memory 1303 is used for storing application program codes for executing the present invention, and the processor 1301 controls the execution. The transceiver 1302 is configured to receive content input by an external device, and the processor 1301 is configured to execute an application program code stored in the memory 1303, so as to implement a service processing method provided in the second embodiment of the present invention.

Example six:

the present invention provides a service processing apparatus, configured to execute the service processing method provided in the third embodiment of the present invention, as shown in fig. 14, which is a schematic diagram of a possible structure of the service processing apparatus 140 provided in the third embodiment of the present invention. Wherein, the device includes: acquisition unit 1401, processing unit 1402.

An obtaining unit 1401, configured to obtain an operation instruction for restoring factory settings by a user.

A processing unit 1402, configured to send a first message to the RMS before restoring the factory settings in response to the operation instruction. So that the RMS records the target logical ID of the HGU.

Processing unit 1402 is further configured to send a second message to the RMS after factory settings are restored. So that the RMS, after receiving the second message, sends the target service to the HGU after determining the logical ID of the HGU as the target logical ID.

Optionally, after detecting that the target key is pressed for a long time by the user and the long time is longer than a first preset time, the HGU starts to perform an operation of restoring factory settings.

The processing unit 1402 is specifically configured to send the first message to the RMS after detecting that the target key is pressed by the user for a long time and the long pressing time is longer than a second preset time. And the second preset time length is less than the first preset time length.

In the embodiment of the present application, the service processing apparatus 140 may be divided into the functional modules or the functional units according to the above method examples, for example, each functional module or functional unit may be divided corresponding to each function, or two or more functions may be integrated into one processing module. The integrated module may be implemented in a form of hardware, or may be implemented in a form of a software functional module or a functional unit. The division of the modules or units in the embodiment of the present application is schematic, and is only a logic function division, and there may be another division manner in actual implementation.

In the case of an integrated unit, fig. 15 shows a schematic diagram of a possible structure of the service processing device according to the above embodiment. As shown in fig. 15, the service processing apparatus 150 includes: a processing module 1501, a communication module 1502, and a storage module 1503. The processing module 1501 is configured to control and manage the actions of the service processing apparatus 150, for example, the processing module 1501 is configured to support the service processing apparatus 150 to execute the processes S601-S603 in fig. 6. The communication module 1502 is used to support communication between the service processing device 150 and other entities. The memory module 1503 is used for storing program codes and data of the service processing device.

The processing module 1501 may be a processor or a controller, such as a Central Processing Unit (CPU), a general purpose processor, a Digital Signal Processor (DSP), an application-specific integrated circuit (ASIC), a Field Programmable Gate Array (FPGA) or other programmable logic device, a transistor logic device, a hardware component, or any combination thereof. Which may implement or perform the various illustrative logical blocks, modules, and circuits described in connection with the disclosure. A processor may also be a combination of computing functions, e.g., comprising one or more microprocessors, a DSP and a microprocessor, or the like. The communication module 1502 may be a transceiver, a transceiver circuit or a communication interface, etc. The storage module 1503 may be a memory.

When the processing module 1501 is the processor shown in fig. 16, the communication module 1502 is the transceiver shown in fig. 16, and the storage module 1503 is the memory shown in fig. 16, the service processing device according to the embodiment of the present invention may be the service processing device 160 as follows.

Referring to fig. 16, the service processing apparatus 160 includes: a processor 1601, a transceiver 1602, a memory 1603, and a bus 1604.

The processor 1601, the transceiver 1602, and the memory 1603 are connected to each other via a bus 1604; the bus 1604 may be a Peripheral Component Interconnect (PCI) bus, an Extended Industry Standard Architecture (EISA) bus, or the like. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, only one thick line is shown, but this does not mean that there is only one bus or one type of bus.

Processor 1601 may be a general purpose Central Processing Unit (CPU), a microprocessor, an Application-Specific Integrated Circuit (ASIC), or one or more ics for controlling the execution of programs in accordance with the present invention.

Memory 1603 may be, but is not limited to, a Read-Only Memory (ROM) or other type of static storage device that can store static information and instructions, a Random Access Memory (RAM) or other type of dynamic storage device that can store information and instructions, an Electrically Erasable Programmable Read-Only Memory (EEPROM), a Compact Disc Read-Only Memory (CD-ROM) or other optical Disc storage, optical Disc storage (including Compact Disc, laser Disc, optical Disc, digital versatile Disc, blu-ray Disc, etc.), magnetic disk storage or other magnetic storage device, or any other medium that can be used to carry or store desired program code in the form of instructions or data structures and that can be accessed by a computer. The memory may be self-contained and coupled to the processor via a bus. The memory may also be integral to the processor.

The memory 1603 is used for storing application codes for executing the scheme of the invention and is controlled by the processor 1601 for execution. The transceiver 1602 is configured to receive content input by an external device, and the processor 1601 is configured to execute application program codes stored in the memory 1603, so as to implement a service processing method provided in the third embodiment of the present invention.

It should be understood that, in various embodiments of the present invention, the sequence numbers of the above-mentioned processes do not mean the execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation on the implementation process of the embodiments of the present invention.

Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the technical solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.

It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In the above embodiments, the implementation may be wholly or partially realized by software, hardware, firmware, or any combination thereof. When implemented using a software program, may be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. The procedures or functions described in accordance with the embodiments of the invention are all or partially effected when the computer program instructions are loaded and executed on a computer. The computer may be a general purpose computer, a special purpose computer, a network of computers, or other programmable device. The computer instructions may be stored on a computer readable storage medium or transmitted from one computer readable storage medium to another, for example, from one website, computer, server, or data center to another website, computer, server, or data center via wire (e.g., coaxial cable, fiber optics, Digital Subscriber Line (DSL)) or wireless (e.g., infrared, wireless, microwave, etc.). The computer-readable storage medium can be any available medium that can be accessed by a computer or can comprise one or more data storage devices, such as a server, a data center, etc., that can be integrated with the medium. The usable medium may be a magnetic medium (e.g., floppy Disk, hard Disk, magnetic tape), an optical medium (e.g., DVD), or a semiconductor medium (e.g., Solid State Disk (SSD)), among others.

The above description is only for the specific embodiments of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art can easily think of the changes or substitutions within the technical scope of the present invention, and shall cover the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.

Claims

1. A service processing method is applied to a remote management system RMS, and is characterized in that the RMS comprises a terminal management platform and a service management platform; the terminal management platform is used for recording a target logic ID; the service management platform is used for managing target services, and comprises:

acquiring a first message sent by a Home Gateway Unit (HGU); the first message is generated and sent by the HGU before factory setting is restored after a user carries out factory setting restoration operation on the HGU;

recording a target logical ID of the HGU in response to the first message;

when a second message that the logic ID corresponding to the sender equipment is the target logic ID is received, sending a target service to the sender equipment; the second message is used for enabling the HGU to acquire the target service;

when receiving a second message that the logical ID corresponding to the sender device is the target logical ID, the sending a target service to the sender device specifically includes:

acquiring the second message sent by the sender equipment by using the terminal management platform; the second message comprises a logic ID corresponding to the sender equipment;

judging whether the logic ID corresponding to the sender equipment is the target logic ID or not;

and if the logic ID corresponding to the sender equipment is the target logic ID, the target service is sent to the HGU by using the service management platform.

2. A service processing method is applied to an Optical Line Terminal (OLT) device, wherein the OLT device comprises a plurality of service channels, and the service channels are used for sending different services in a Remote Management System (RMS), and the method comprises the following steps:

acquiring a third message sent by a Home Gateway Unit (HGU); the third message is generated and sent by the HGU before factory setting is restored after the user performs factory setting restoration operation on the HGU; the third message comprises a target logic ID of the HGU;

deleting the registration information corresponding to the target logic ID;

when receiving a fourth message sent by target equipment, performing registration authentication on the target equipment; the logic ID of the target device is the target logic ID;

after the registration authentication is performed on the target device when the fourth message sent by the target device carrying the target logical ID is received, the method further includes:

selecting a target traffic channel from the plurality of traffic channels; so that the RMS utilizes the target service channel to send target services to the target device.

3. A service processing method is applied to a Home Gateway Unit (HGU), and is characterized by comprising the following steps:

acquiring an operation instruction for restoring factory settings of a user;

responding to the operation instruction, and sending a first message to a Remote Management System (RMS) before factory setting is restored; so that the RMS records the target logical ID of the HGU;

after factory settings are restored, sending a second message to the RMS; and after receiving the second message, the RMS determines that the logical ID of the HGU is the target logical ID, and then sends the target service to the HGU.

4. The service processing method according to claim 3, wherein the HGU starts to restore factory settings after detecting that the target key is pressed for a long time by the user and the long time is longer than a first preset time;

the sending, in response to the operation instruction, the first message to the RMS before restoring the factory settings specifically includes:

after detecting that the target key is pressed for a long time by the user and the long pressing time is longer than a second preset time, sending the first message to the RMS; and the second preset time length is less than the first preset time length.

5. A business processing device is applied to a remote management system RMS, and is characterized in that the RMS comprises a terminal management platform and a business management platform; the terminal management platform is used for recording a target logic ID; the service management platform is used for managing target services, and comprises:

the home gateway unit HGU comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring a first message sent by the home gateway unit HGU; the first message is generated and sent by the HGU before factory setting is restored after the HGU is subjected to factory setting restoration operation by a user;

the processing unit is used for responding to the first message after the acquisition unit acquires the first message sent by the HGU and recording the target logic ID of the HGU;

the processing unit is further configured to, after the processing unit records the target logical ID of the HGU in response to the first message, send a target service to a sender device when receiving a second message that a logical ID corresponding to the sender device is the target logical ID; the second message is used for enabling the HGU to acquire the target service;

the acquiring unit is specifically configured to acquire, by using the terminal management platform, the second message sent by the sender device; the second message comprises a logic ID corresponding to the sender equipment;

the processing unit is specifically configured to, after the obtaining unit obtains the second message sent by the sender device by using the terminal management platform, determine whether a logical ID corresponding to the sender device is the target logical ID;

the processing unit is specifically configured to, after the processing unit determines whether the logical ID corresponding to the sender device is the target logical ID, send the target service to the HGU by using the service management platform if the logical ID corresponding to the sender device is the target logical ID.

6. A service processing device applied to an Optical Line Terminal (OLT) device, wherein the OLT device comprises a plurality of service channels, and the service channels are used for sending different services in a Remote Management System (RMS), comprising:

the acquisition unit is used for acquiring a third message sent by the home gateway unit HGU; the third message is generated and sent by the HGU before factory setting is restored after the user performs factory setting restoration operation on the HGU; the third message comprises a target logic ID of the HGU;

the processing unit is used for deleting the registration information corresponding to the target logic ID after the acquisition unit acquires the third message sent by the HGU;

the processing unit is further configured to perform registration authentication on the target device when receiving a fourth message sent by the target device after the processing unit deletes the registration information corresponding to the target logical ID; the logic ID of the target device is the target logic ID;

the processing unit is further configured to select a target service channel from the multiple service channels after the processing unit performs registration authentication on the target device; so that the RMS transmits a target service to the target device using the target service channel.

7. A service processing device applied to a Home Gateway Unit (HGU) is characterized by comprising:

the device comprises an acquisition unit, a processing unit and a control unit, wherein the acquisition unit is used for acquiring an operation instruction for restoring factory settings of a user;

the processing unit is used for responding to the operation instruction and sending a first message to the remote management system RMS before factory setting is restored; so that the RMS records the target logical ID of the HGU;

the processing unit is further configured to send a second message to the RMS after factory settings are restored; and after receiving the second message, the RMS determines that the logical ID of the HGU is the target logical ID, and then sends the target service to the HGU.

8. The transaction processing apparatus according to claim 7, wherein the HGU starts to restore factory settings after detecting that the target key is pressed for a long time by the user and the long time is longer than a first preset time;

the processing unit is specifically configured to send the first message to the RMS after detecting that the user presses the target key for a long time and the long pressing time is longer than a second preset time; and the second preset time length is less than the first preset time length.