CN110784332B - Operation and maintenance configuration management system and computer storage medium - Google Patents
Operation and maintenance configuration management system and computer storage medium Download PDFInfo
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- CN110784332B CN110784332B CN201810914757.XA CN201810914757A CN110784332B CN 110784332 B CN110784332 B CN 110784332B CN 201810914757 A CN201810914757 A CN 201810914757A CN 110784332 B CN110784332 B CN 110784332B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/08—Configuration management of networks or network elements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
- H04L41/0663—Performing the actions predefined by failover planning, e.g. switching to standby network elements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0677—Localisation of faults
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/08—Configuration management of networks or network elements
- H04L41/0866—Checking the configuration
Abstract
The invention provides an operation and maintenance configuration management system, which comprises: the CMDB configuration management database is used for storing and managing various configuration information of equipment in an enterprise IT architecture, and comprises a communication IT service management module which is used for managing IT service capacity formed by a plurality of logic components or physical components on the basis of data communication. The invention also provides a computer storage medium.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to an operation and maintenance configuration management system and a computer storage medium.
Background
In an IT service management architecture, configuration management is a core ring. The operation and maintenance configuration management system needs to automatically, real-timely and accurately discover and map the whole service support architecture, and becomes a hub for configuration data exchange, sharing and consumption.
The standard operation and maintenance configuration management can be roughly divided into five layers:
1) infrastructure layer: the system comprises a machine room, a UPS, a fire-fighting facility, an air-conditioning system and the like;
2) physical IT component layer: including servers, network devices, etc.;
3) logical IT component layer: the system comprises a virtual machine, middleware, a database, WEB application and the like;
4) an IT service layer: such as mailbox service, report service, other WEB platform service, etc.;
5) and a service layer: such as purchasing business, transaction business, etc.;
the defects of the existing commercial or open-source operation and maintenance configuration management system in implementation are as follows: only the relation between the service system and the software and hardware resources carried by the service system is emphasized (for example, the service system is configured on a logic IT component layer), and the dependence of the service system on the underlying communication network for realizing communication is ignored.
In addition, the existing operation and maintenance configuration management system is difficult to be applied to some operation and maintenance systems (such as a switching center operation and maintenance system).
The above information disclosed in this background section is only for enhancement of understanding of the general background of the invention and should not be taken as an acknowledgement or any form of suggestion that this information forms the prior art already known to a person skilled in the art.
Disclosure of Invention
To solve at least one of the problems of the prior art above, the present invention provides an operation and maintenance configuration management system, comprising: the CMDB configuration management database is used for storing and managing various configuration information of equipment in an enterprise IT architecture, and comprises a communication IT service management module which is used for managing IT service capacity formed by a plurality of logic components or physical components on the basis of data communication.
In the operation and maintenance configuration management system, the CMDB configuration management database automatically discovers and maps the whole service support architecture in real time, and the architecture sequentially includes, from bottom to top, an infrastructure layer, a physical IT component layer, a logical IT component layer, an IT service layer, and a service layer, wherein the communication IT service management module is located in the IT service layer.
In the operation and maintenance configuration management system, the communication IT service management module depends on one or more service system management modules and one or more session management modules, where the service system management module is configured to manage a service system, the session management module is configured to manage application connections for service system communication, and the service system management module and the session management module are located in the logic IT component layer.
In the operation and maintenance configuration management system, the session management module depends on a data channel management module, wherein the data channel management module is located at the logic IT component layer and is configured to manage a transmission network path of session data.
In the operation and maintenance configuration management system, the session management module is further dependent on one or more server management modules configured to manage servers and located at the physical IT component layer.
In the operation and maintenance configuration management system, the data channel management module depends on one or more physical device management modules, and the physical device management modules are located at the physical IT component layer.
In the operation and maintenance configuration management system, the service system runs on a server.
In the operation and maintenance configuration management system, when IT is found that the IT service has a fault, the CMDB configuration management database is configured to check one or more service system management modules and one or more session management modules according to the dependency relationship of the communication IT service management module so as to perform fault location.
In the operation and maintenance configuration management system, the CMDB configuration management database is further configured to check the server management module according to the dependency relationship of the service management module, and check the data path management module according to the dependency relationship of the session management module, and further check the physical device management module having a dependency relationship with the data path management module, so as to ensure the comprehensiveness of the check.
In the operation and maintenance configuration management system, when a network device fails, the CMDB configuration management database is configured to sequentially analyze the influence on the data channel management module, the session management module, and the communication IT service management module according to the dependency relationship of the network device.
According to another aspect of the present invention, there is provided a computer storage medium comprising computer instructions which, when executed, implement the operation and maintenance configuration management system as described above.
The technical scheme of the invention provides an improved operation and maintenance configuration management system, which is expanded on the basis of a traditional configuration relation model, and a CMDB configuration management database comprises a communication IT service management module for managing IT service capacity formed by a plurality of logic components or physical components on the basis of data communication, so that the invention can be suitable for an operation and maintenance system of a switching system and other types of operation and maintenance systems.
In addition, the CMDB configuration management database of the invention also comprises a session management module and a data channel management module in one embodiment, wherein the communication IT service management module depends on the session management module, and the session management module depends on the data channel management module, thereby realizing the association of IT service and physical network, enhancing the management and control of communication links on service influence, and simultaneously providing a feasible way for rapidly positioning faults and comprehensively analyzing the service influence.
Other features and advantages of the methods and apparatus of the present invention will be more particularly apparent from or elucidated with reference to the drawings described herein, and the following detailed description of the embodiments used to illustrate certain principles of the invention.
Drawings
Fig. 1 is a schematic diagram showing an operation and maintenance configuration management system according to an embodiment of the present invention.
Detailed Description
The following description describes specific embodiments of the invention to teach those skilled in the art how to make and use the best mode of the invention. For the purpose of teaching inventive principles, some conventional aspects have been simplified or omitted. Those skilled in the art will appreciate variations from these embodiments that will fall within the scope of the invention. Those skilled in the art will appreciate that the features described below can be combined in various ways to form multiple variations of the invention. Thus, the present invention is not limited to the specific embodiments described below, but only by the claims and their equivalents.
In the context of the present invention, the term "switching center" refers to a cluster of application systems at a data switching center location that communicate with a plurality of peripheral systems and perform data receiving, queuing, store-and-forward, and processing functions.
The term "CMDB", Configuration Management Database, denotes a Configuration Management Database. The CMDB stores and manages various configuration information of equipment in the IT architecture of the enterprise, is closely connected with all service support and service delivery processes, supports the operation of the processes, exerts the value of the configuration information and simultaneously depends on the related processes to ensure the accuracy of data.
The term "Configuration Management" (CM) is a series of measures for controlling and standardizing the life cycle of software and hardware resources through technical or administrative means.
The term "Configuration Item (CI)" refers to an item that is included in the category of configuration management, and the term "configuration relationship model" refers to a topological graph prototype formed by combing configuration items and relationships between configuration items.
In the context of the present invention, "communication IT service" is used to describe an IT service that is based on business system communication. A "session" is used to reflect an application connection for a business system communication. A "data channel" is a logical abstraction of the possible transport network paths for session data, which serves as an abstraction of the underlying physical network topology, joining the session and physical network layers.
In one embodiment of the invention, the configuration management database applies the core idea of configuration management, and adopts a series of processes of identifying and confirming the configuration items of the system, recording the state and change information of the configuration items, and checking the correctness and integrity of the configuration items by using a database interactive correlation management mode. The CMDB is created for the purpose of maintaining configuration records of corresponding IT infrastructures in a configuration database; management information providing Configuration Item (CI): such as association, status, change log, version information, etc. The main task of a configuration item is to record that all components (hardware, software, programs, corresponding configuration files, etc.) used in the IT system can be regarded as a configuration item. The partitioning designation of the configuration item hierarchy is a significant key factor in success in the configuration management program.
Generally, an enterprise is generally responsible for the operation and maintenance support of the whole Business Service (Business Service), and although the Business Service may be supported by a plurality of IT services (IT services), generally speaking, local area network (or a small number of wide area networks) are mostly interconnected between Business systems providing the IT services, and a long connection communication mode is less adopted, so that a communication link between the Business systems is not so critical. For some application scenarios, however, the management of the traffic system traffic is important. For example, in the scenario of a switching center, since the core business service is supported by the central system and the business systems of a plurality of member organizations, and the communication between the central system and the peripheral organization systems faces a cross-border complex network environment, the management of the business system communication becomes very important.
Fig. 1 is a schematic diagram of an operation and maintenance configuration management system 1000 according to an embodiment of the present invention. In the operation and maintenance configuration management system of fig. 1, each functional module in the system is divided into three levels: an IT service layer, a logical IT component layer, and a physical IT component layer. IT will be understood by those skilled in the art that, although not shown, the operation and maintenance configuration management system 1000 may also include functional modules or components located at other levels (e.g., an infrastructure layer located below the physical IT component layer and a business service layer located above the IT service layer).
Unlike existing operation and maintenance configuration management systems, the operation and maintenance configuration management system 1000 of fig. 1 includes a CMDB configuration management database for storing and managing various configuration information of devices in an enterprise IT architecture. Unlike the conventional operation and maintenance configuration management system, the CMDB configuration management database includes a communication IT service management module 110 for managing IT service capabilities formed by a plurality of logical components or physical components on the basis of data communication.
As shown in fig. 1, the communication IT service management module 110 is located at an IT service layer.
With continued reference to FIG. 1, the communication IT service management module 110 relies on one or more business system management modules 120, 140 and one or more session management modules 130. The service system management modules 120 and 140 are configured to manage the service system, and the session management module 130 is configured to manage application connections communicated by the service system. The business system management modules 120 and 140 and the session management module 130 are located at the logical IT component level.
The session management module 130 relies on a data channel management module 150. The data path management module 150 is located at the logical IT component level and is configured to manage the transport network path of the session data.
The session management module 130 also relies on one or more server management modules 160 and 180. The server management modules 160 and 180 are configured to manage servers and are located at the physical IT component level.
The data channel management module 150 relies on one or more physical device management modules 160 and 180. The physical device management modules 160 and 180 are located at the physical IT component layer. The business systems managed by the business system management modules 120 and 140 run on servers managed by the server management systems 160 and 180, respectively.
In one embodiment, according to the configuration management model shown in fig. 1, when a fault is located, for example, a monitoring system finds that an IT service has a fault, the system checks two clues, namely a business system and a session, according to the dependency relationship. In the line of the service system, whether the server is normal or not is further checked according to the dependency relationship, and in the line of the session, whether the data channel is normal or not is further checked according to the dependency relationship, so that whether the network equipment and the line on the physical network are normal or not is further checked. Thus, the comprehensiveness of the investigation can be ensured.
In an embodiment, according to the configuration management model shown in fig. 1, when performing impact analysis, for example, a monitoring system finds a failure of a network device, the system upwardly analyzes a possible impact on a data channel according to a dependency relationship, and further may analyze an impact on a session, thereby confirming an impact on a service. This makes up for the deficiency that the traditional configuration management model cannot confirm the impact on the service when the network device or link fails.
The operation and maintenance configuration management system shown in fig. 1 is expanded in the conventional design scheme, so that on the basis of the conventional configuration management, the dependence of communication on the underlying network can be intuitively known, and the influence of network condition change on the communication layer (and further on service) can be mastered.
In one embodiment, the communication IT service management module can be used for managing IT service capability formed by a plurality of logic components or physical components on the basis of data communication, including but not limited to real-time transaction processing service, video communication service, file transmission service and the like. In one embodiment, the communication IT service configuration can be used as a configuration item of an IT service layer and includes key attributes such as "service name", "service description", "service object", and the like.
In one embodiment, the communication is to the IT system, i.e., a session. The session configuration is used as a configuration item of an IT logic component layer, and mainly includes key attributes such as "IP addresses of service systems at both ends", "source and destination ports", "active and passive", "single duplex", "long/short connection", "protocol", and the like. The conversation belongs to a monitoring object with moderate granularity, and the current state of the conversation can be known by periodically detecting the connection state of the application port on the server through the monitoring system.
In one embodiment, the data channel is a logical abstraction of the data channel formed by the physical devices and lines. The layer is mainly used for reducing the complexity of a real data channel, and merges links of the underlying network according to certain granularity aiming at actual needs. The merge operation is embodied in several aspects: firstly, abstracting a plurality of servers or network equipment or a network cloud formed by the servers or the network equipment into a logic node; secondly, a plurality of sections of network lines or network clouds are abstracted into logic lines. Thus, the data channel is composed of logical nodes and logical lines, and is a general embodiment of a real network. And the relation between the logic nodes and the lines and the real equipment and the lines can be determined to be maintained or not maintained according to the requirements.
In one embodiment, the messaging IT service is designed to rely on one or more business systems, and one or more sessions. The dependency relationship of the communication IT service on the session is designed into 'strong dependency' and 'weak dependency'. "strongly dependent" means that in order to guarantee the availability of IT services, a session needs to maintain a normal connection condition all the time, and once interrupted, the service will be affected. "weakly dependent" means that frequent connection and disconnection of sessions may occur during IT services, and the interruption of sessions does not affect the service.
In one embodiment, the dependency of a session on a data channel is designed in two modes: the "master/standby mode" or the "multi-active mode". The "active/standby mode" refers to that only one channel is "active" in a normal situation of multiple data channels carrying a session, and the dependency relationship in this mode includes "primary", "standby 1", "standby 2". -. "standby N", and the like. The "multi-active mode" refers to that multiple data channels work simultaneously (mainly realized by realizing dynamic load balancing on a network), and the dependency relationships in the mode include "balance 1" and "balance 2. Different dependencies are used when analyzing network failure traffic effects: if the main channel fails and the standby channel is normal, the session and further the service are not affected, but the potential risk of the affected service is increased. If the main channel and the standby channel both fail, the session is necessarily interrupted, and further the service may be affected.
In conclusion, in the technical scheme of the invention, besides the traditional relationship between the IT service and the server, the association between the IT service and the physical network is realized by introducing the double-layer configuration of 'session' and 'data channel', the management and control of the communication link on the service influence are enhanced, and a feasible way is provided for rapidly positioning the fault and comprehensively analyzing the service influence. In addition, the technical scheme of the invention is expanded on the traditional configuration relation model, so that the method is suitable for the operation and maintenance system of the switching system and is also suitable for other types of operation and maintenance systems.
The above examples mainly illustrate the operation and maintenance configuration management system and the computer storage medium of the present invention. Although only a few embodiments of the invention have been described in detail above, those skilled in the art will readily appreciate that the invention may be implemented in many other forms without departing from the spirit and scope thereof. Accordingly, the present examples and embodiments are to be considered as illustrative and not restrictive, and various modifications and substitutions may be made therein without departing from the spirit and scope of the present invention as defined by the appended claims.
Claims (9)
1. An operation and maintenance configuration management system, the system comprising:
a CMDB configuration management database for storing and managing various configuration information of equipment in an enterprise IT architecture, wherein the CMDB configuration management database comprises a communication IT service management module for managing IT service capability formed by a plurality of logic components or physical components on the basis of data communication,
the CMDB configuration management database automatically discovers and maps the whole business support architecture in real time, and the architecture sequentially comprises an infrastructure layer, a physical IT component layer, a logic IT component layer, an IT service layer and a business service layer from bottom to top, wherein the communication IT service management module is positioned in the IT service layer, and depends on one or more business system management modules and one or more session management modules, wherein the business system management modules are configured to manage business systems, the session management modules are configured to manage application connections of business system communication, and the business system management modules and the session management modules are positioned in the logic IT component layer.
2. The operation and maintenance configuration management system of claim 1 wherein the session management module is dependent on a data path management module, wherein the data path management module is located at the logical IT component layer and is configured to manage a transport network path of session data.
3. The operation and maintenance configuration management system of claim 1 wherein the session management module is further dependent on one or more server management modules configured to manage servers and located at the physical IT component layer.
4. The operation and maintenance configuration management system of claim 2, wherein the data path management module is dependent on one or more physical device management modules, the physical device management modules being located at the physical IT component layer.
5. The operation and maintenance configuration management system of claim 1 wherein the business system runs on a server.
6. The operation and maintenance configuration management system of claim 1, wherein upon discovering a failure of an IT service, the CMDB configuration management database is configured to check one or more business system management modules and one or more session management modules for failure localization based on dependencies of the communicating IT service management modules.
7. The operation and maintenance configuration management system of claim 6, wherein the CMDB configuration management database is further configured to check a server management module according to the dependency relationship of the business system management module, and check a data channel management module according to the dependency relationship of the session management module and further check a physical device management module having a dependency relationship with the data channel management module, so as to ensure the comprehensiveness of the check.
8. The operation and maintenance configuration management system according to claim 1, wherein, when a network device fails, the CMDB configuration management database is configured to sequentially analyze an influence on the data channel management module, the session management module, and the communication IT service management module according to a dependency relationship of the network device.
9. A computer storage medium comprising computer instructions that, when executed, implement the operation and maintenance configuration management system of any of claims 1 to 8.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105023083A (en) * | 2014-08-15 | 2015-11-04 | 江苏蓝深远望系统集成有限公司 | Information resource service support system based on ITSS standard |
| CN105512790A (en) * | 2015-08-14 | 2016-04-20 | 上海合胜计算机科技股份有限公司 | Integrated operation and maintenance management system |
| CN107622314A (en) * | 2017-09-22 | 2018-01-23 | 天翼电子商务有限公司 | Configuring management method and its system based on automation O＆M |
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| US8856155B2 (en) * | 2010-10-25 | 2014-10-07 | International Business Machines Corporation | Management of configuration data structures in multi-layer data models |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105023083A (en) * | 2014-08-15 | 2015-11-04 | 江苏蓝深远望系统集成有限公司 | Information resource service support system based on ITSS standard |
| CN105512790A (en) * | 2015-08-14 | 2016-04-20 | 上海合胜计算机科技股份有限公司 | Integrated operation and maintenance management system |
| CN107622314A (en) * | 2017-09-22 | 2018-01-23 | 天翼电子商务有限公司 | Configuring management method and its system based on automation O＆M |
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