CN110768981A - Remote maintenance method for handset - Google Patents
Remote maintenance method for handset Download PDFInfo
- Publication number
- CN110768981A CN110768981A CN201911012091.XA CN201911012091A CN110768981A CN 110768981 A CN110768981 A CN 110768981A CN 201911012091 A CN201911012091 A CN 201911012091A CN 110768981 A CN110768981 A CN 110768981A
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- China
- Prior art keywords
- maintenance
- application
- handset
- handheld machine
- remote
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/02—Network architectures or network communication protocols for network security for separating internal from external traffic, e.g. firewalls
- H04L63/0281—Proxies
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/18—Network architectures or network communication protocols for network security using different networks or channels, e.g. using out of band channels
Abstract
The invention discloses a remote maintenance method for a handset, and relates to the technical field of communication electronics. The invention comprises the following steps: the maintenance end handheld machine establishes communication between the remote maintenance center and the plurality of application end handheld machines through a wireless network; the maintenance end mobile phone establishes a secure encryption channel between the application end mobile phones through the remote VPN device; the maintenance end handheld machine accesses the virtual proxy equipment on the application end handheld machine through the secure connection channel; the maintenance end mobile phone tests the data of the virtual agent equipment on the application end mobile phone; and the virtual agent equipment sends the test result to the monitoring center through the secure encryption channel. According to the invention, the secure encryption channel between the handsets is established through the SIP proxy server, the virtual proxy equipment installed on the application-side handset is utilized to test the application-side handset in a relatively independent operation environment, and operation and maintenance personnel can maintain the handsets under the condition that the application-side handsets normally work, so that the operation and maintenance efficiency of the handsets is improved.
Description
Technical Field
The invention belongs to the technical field of communication electronics, and particularly relates to a remote maintenance method for a handset.
Background
With the continuous popularization of the internet of things, the application of the handset is more and more extensive, however, if the handset breaks down, a client needs to call a customer service staff to communicate and solve the problem, and sometimes, technical staff is needed to go to a field to solve the problem or send handset equipment back to a manufacturer to be maintained, so that the time of the client is seriously delayed.
At present, people gradually get used to the solution of life needs without going out of home, and remote maintenance is bound to rise as a novel industry. China has huge network user groups, and the remote maintenance and optimization of equipment has huge prospect and space. However, most of the remote maintenance in the market today is directed to computers, and specifically, computers implement remote maintenance through TELET protocol, where Telnet protocol is a member of the TCP/IP protocol family, the establishment process is actually to establish a TCP connection, and a user must know the IP address or domain name of a remote host. The communication of the handset is realized based on UDP, and if the TELET protocol is not transplanted into the handset, huge resources are occupied, and a considerable amount of traffic is consumed, so the current handset does not have a remote maintenance function.
Disclosure of Invention
The invention aims to provide a remote maintenance method for a handset, which establishes a secure encryption channel between a maintenance end handset and an application end handset through an SIP proxy server, tests the application end handset under a relatively independent operating environment by using virtual proxy equipment installed on the application end handset, and solves the problems that the existing handset needs to be sent back to a manufacturer for maintenance, and the equipment operation and maintenance consumes time and labor.
In order to solve the technical problems, the invention is realized by the following technical scheme:
the invention relates to a remote maintenance method for a handset, which comprises the following steps:
step S1: the maintenance end handheld machine establishes communication between the remote maintenance center and the plurality of application end handheld machines through a wireless network;
step S2: the maintenance end handheld machine sends an application for diagnosing the application end handheld machine to the monitoring center;
step S3: the monitoring center receives the application and sets the maintenance end handset as a legal user;
step S4: the maintenance end mobile phone establishes a secure encryption channel between the application end mobile phones through the remote VPN device;
step S5: the maintenance end handheld machine accesses the virtual proxy equipment on the application end handheld machine through the secure connection channel;
step S6: the maintenance end mobile phone tests the data of the virtual agent equipment on the application end mobile phone;
step S7: and the virtual agent equipment sends the test result to the monitoring center through the secure encryption channel.
Preferably, after the step S7 is finished, the method further includes the following steps:
step S8: after receiving the test result, the monitoring center sends the log of the remote maintenance process to a server;
step S9: the monitoring center transmits the test result and the processing method to the maintenance end handheld machine;
step S10: and the maintenance-end handheld machine maintains the abnormal application-end handheld machine.
Preferably, in step S1, the maintenance-side handset sends an invite request message to the SIP proxy server, so that the SIP proxy server requests the IP address of the application-side handset from the SIP registration server; the SIP proxy server determines the IP address of the application terminal handheld machine according to the pre-stored corresponding relation between the ID of the application terminal handheld machines and the IP address; the application terminal handset receives the invitation request message forwarded by the SIP proxy server, receives the agreement message input by the user, and sends the agreement message to the maintenance terminal handset through the SIP proxy server so as to establish the connection between the maintenance terminal handset and the application terminal handset.
Preferably, in step S6, the virtual agent device is a virtual machine installed inside the application-side handheld machine; the virtual agent equipment can acquire the running data of the application-side handheld machine in real time and carry out running test on the running data of the application-side handheld machine on the detection software in a relatively independent environment.
Preferably, in step S8, the remote maintenance process log includes: maintenance time, maintenance personnel information, failure causes and solutions, and remote maintenance of process logs.
Preferably, in step S10, after the operation and maintenance staff refer to the maintenance-side handset and complete the maintenance of the abnormal application-side handset, the VPN device cancels the access right of the maintenance-side handset, and closes the secure encrypted channel until the maintenance-side handset submits the maintenance application next time.
The invention has the following beneficial effects:
according to the invention, the secure encryption channel between the maintenance end handheld machine and the application end handheld machine is established through the SIP proxy server, the virtual proxy equipment installed on the application end handheld machine is utilized to test the application end handheld machine in a relatively independent operation environment, and operation and maintenance personnel can maintain the handheld machine under the condition that the application end handheld machine works normally, so that the operation and maintenance efficiency of the handheld machine is improved.
Of course, it is not necessary for any product in which the invention is practiced to achieve all of the above-described advantages at the same time.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a diagram of steps of a remote handset maintenance method according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, the present invention is a remote maintenance method for a handset, including the following steps:
step S1: the maintenance end handheld machine establishes communication between the remote maintenance center and the plurality of application end handheld machines through a wireless network;
step S2: the maintenance end handheld machine sends an application for diagnosing the application end handheld machine to the monitoring center;
step S3: the monitoring center receives the application and sets the maintenance end handset as a legal user;
step S4: the maintenance end mobile phone establishes a secure encryption channel between the application end mobile phones through the remote VPN device;
step S5: the maintenance end handheld machine accesses the virtual proxy equipment on the application end handheld machine through the secure connection channel;
step S6: the maintenance end mobile phone tests the data of the virtual agent equipment on the application end mobile phone;
step S7: and the virtual agent equipment sends the test result to the monitoring center through the secure encryption channel.
After step S7 is finished, the method further includes the following steps:
step S8: after receiving the test result, the monitoring center sends the log of the remote maintenance process to a server;
step S9: the monitoring center transmits the test result and the processing method to the maintenance end handheld machine;
step S10: and the maintenance-end handheld machine maintains the abnormal application-end handheld machine.
In step S1, the maintenance-side handset sends an invite request message to the SIP proxy server, so that the SIP proxy server requests the SIP registration server for the IP address of the application-side handset; the SIP proxy server determines the IP address of the application terminal handheld machine according to the pre-stored corresponding relation between the ID of the application terminal handheld machines and the IP address; the application terminal handset receives the invitation request message forwarded by the SIP proxy server, receives the agreement message input by the user, and sends the agreement message to the maintenance terminal handset through the SIP proxy server so as to establish the connection between the maintenance terminal handset and the application terminal handset.
In step S6, the virtual agent device is a virtual machine installed inside the application-side handheld device; the virtual agent equipment can acquire the running data of the application-side handheld machine in real time and carry out running test on the running data of the application-side handheld machine on the detection software in a relatively independent environment.
In step S8, the remote maintenance process log includes: the maintenance time, the information of maintenance personnel, the fault reason and the solution can record related operation logs every time the operation and maintenance is finished, so that the later period is facilitated, the monitoring center calls the log information to check the maintenance condition, and meanwhile, when the same fault occurs, the operation and maintenance steps can be quickly found out.
In step S10, when the operation and maintenance staff finishes maintaining the abnormal application-side handset with reference to the maintenance-side handset, the VPN device cancels the access right of the maintenance-side handset, closes the secure encryption channel until the maintenance-side handset submits a maintenance application next time, when the operation and maintenance staff finishes operating the failed handset, sends an operation and maintenance report to the monitoring center, uploads the reason how to remove the failure and the solved steps to the monitoring center, and the monitoring center closes the secure encryption channel of the maintenance-side handset, thereby preventing external staff from invading the application-side handset through the maintenance-side handset.
It should be noted that, in the above system embodiment, each included unit is only divided according to functional logic, but is not limited to the above division as long as the corresponding function can be implemented; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present invention.
In addition, it is understood by those skilled in the art that all or part of the steps in the method for implementing the embodiments described above may be implemented by a program instructing associated hardware, and the corresponding program may be stored in a computer-readable storage medium.
The preferred embodiments of the invention disclosed above are intended to be illustrative only. The preferred embodiments are not intended to be exhaustive or to limit the invention to the precise embodiments disclosed. Obviously, many modifications and variations are possible in light of the above teaching. The embodiments were chosen and described in order to best explain the principles of the invention and the practical application, to thereby enable others skilled in the art to best utilize the invention. The invention is limited only by the claims and their full scope and equivalents.
Claims (6)
1. A remote maintenance method for a handset is characterized by comprising the following steps:
step S1: the maintenance end handheld machine establishes communication between the remote maintenance center and the plurality of application end handheld machines through a wireless network;
step S2: the maintenance end handheld machine sends an application for diagnosing the application end handheld machine to the monitoring center;
step S3: the monitoring center receives the application and sets the maintenance end handset as a legal user;
step S4: the maintenance end mobile phone establishes a secure encryption channel between the application end mobile phones through the remote VPN device;
step S5: the maintenance end handheld machine accesses the virtual proxy equipment on the application end handheld machine through the secure connection channel;
step S6: the maintenance end mobile phone tests the data of the virtual agent equipment on the application end mobile phone;
step S7: and the virtual agent equipment sends the test result to the monitoring center through the secure encryption channel.
2. The handset remote maintenance method according to claim 1, wherein after the step S7 is finished, the method further comprises the following steps:
step S8: after receiving the test result, the monitoring center sends the log of the remote maintenance process to a server;
step S9: the monitoring center transmits the test result and the processing method to the maintenance end handheld machine;
step S10: and the maintenance-end handheld machine maintains the abnormal application-end handheld machine.
3. The handset remote maintenance method according to claim 1, wherein in step S1, the maintenance-side handset sends an invite request message to the SIP proxy server, so that the SIP proxy server requests the IP address of the application-side handset from the SIP registrar server; the SIP proxy server determines the IP address of the application terminal handheld machine according to the pre-stored corresponding relation between the ID of the application terminal handheld machines and the IP address; the application terminal handset receives the invitation request message forwarded by the SIP proxy server, receives the agreement message input by the user, and sends the agreement message to the maintenance terminal handset through the SIP proxy server so as to establish the connection between the maintenance terminal handset and the application terminal handset.
4. The handset remote maintenance method according to claim 1, wherein in step S6, the virtual agent device is a virtual machine installed inside the application-side handset; the virtual agent equipment can acquire the running data of the application-side handheld machine in real time and carry out running test on the running data of the application-side handheld machine on the detection software in a relatively independent environment.
5. The remote handset maintenance method according to claim 1, wherein in step S8, the remote maintenance process log includes: maintenance time, maintenance personnel information, failure cause, and solution.
6. The handset remote maintenance method according to claim 2, wherein in step S10, when the maintenance personnel finishes the maintenance of the abnormal application-side handset with reference to the maintenance-side handset, the VPN device cancels the access right of the maintenance-side handset, and closes the secure encrypted channel until the next time the maintenance-side handset submits the maintenance application.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911012091.XA CN110768981A (en) | 2019-10-23 | 2019-10-23 | Remote maintenance method for handset |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911012091.XA CN110768981A (en) | 2019-10-23 | 2019-10-23 | Remote maintenance method for handset |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110768981A true CN110768981A (en) | 2020-02-07 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201911012091.XA Withdrawn CN110768981A (en) | 2019-10-23 | 2019-10-23 | Remote maintenance method for handset |
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| CN (1) | CN110768981A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114020649A (en) * | 2022-01-05 | 2022-02-08 | 锱云(上海)物联网科技有限公司 | Quality inspection result verification method, system, test equipment and storage medium |
-
2019
- 2019-10-23 CN CN201911012091.XA patent/CN110768981A/en not_active Withdrawn
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114020649A (en) * | 2022-01-05 | 2022-02-08 | 锱云(上海)物联网科技有限公司 | Quality inspection result verification method, system, test equipment and storage medium |
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Application publication date: 20200207 |