CN110709822A - 一种终端设备的故障处理方法及终端设备 - Google Patents

一种终端设备的故障处理方法及终端设备 Download PDF

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Publication number
CN110709822A
CN110709822A CN201780091268.2A CN201780091268A CN110709822A CN 110709822 A CN110709822 A CN 110709822A CN 201780091268 A CN201780091268 A CN 201780091268A CN 110709822 A CN110709822 A CN 110709822A
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Prior art keywords
terminal device
result
fault
terminal equipment
user
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CN201780091268.2A
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CN110709822B (zh
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张亮
李煜
赵晨啸
黄慧进
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Huawei Technologies Co Ltd
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Huawei Technologies Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0751—Error or fault detection not based on redundancy
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0793—Remedial or corrective actions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0736—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function
    • G06F11/0742—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function in a data processing system embedded in a mobile device, e.g. mobile phones, handheld devices
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0751—Error or fault detection not based on redundancy
    • G06F11/0754—Error or fault detection not based on redundancy by exceeding limits
    • G06F11/0757—Error or fault detection not based on redundancy by exceeding limits by exceeding a time limit, i.e. time-out, e.g. watchdogs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/14—Error detection or correction of the data by redundancy in operation
    • G06F11/1402—Saving, restoring, recovering or retrying
    • G06F11/1415—Saving, restoring, recovering or retrying at system level
    • G06F11/1417—Boot up procedures
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3438—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment monitoring of user actions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G06F3/0482—Interaction with lists of selectable items, e.g. menus

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Hardware Design (AREA)
  • Telephone Function (AREA)
  • Health & Medical Sciences (AREA)
  • Biomedical Technology (AREA)

Abstract

本申请提供一种终端设备的故障处理方法及终端设备，涉及终端技术领域，能够提高检测终端设备出现黑屏或者卡屏等故障的结果的准确性。该故障处理方法包括：获取第一操作和第一结果；且确定第一操作和预定义的第二操作相同，确定第一结果为故障结果；以及在第一操作和第二操作相同，第一结果为故障结果的情况下，确定终端设备出现真实故障；第一操作为用户当前对终端设备执行的操作，第一结果为终端设备响应第一操作的结果。

Description

PCT国内申请，说明书已公开。

Claims (38)

  1. PCT国内申请，权利要求书已公开。
CN201780091268.2A 2017-10-13 2017-10-13 一种终端设备的故障处理方法及终端设备 Active CN110709822B (zh)

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PCT/CN2017/106174 WO2019071611A1 (zh) 2017-10-13 2017-10-13 一种终端设备的故障处理方法及终端设备

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CN110709822A true CN110709822A (zh) 2020-01-17
CN110709822B CN110709822B (zh) 2021-10-22

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US (1) US11138062B2 (zh)
EP (1) EP3690652B1 (zh)
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WO (1) WO2019071611A1 (zh)

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US11334421B2 (en) * 2019-11-15 2022-05-17 Dell Products L.P. Method and apparatus to identify a problem area in an information handling system based on latencies
CN111651115A (zh) * 2020-06-03 2020-09-11 北京小米移动软件有限公司 数值选择方法及装置、终端设备、存储介质

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US20120144242A1 (en) * 2010-12-02 2012-06-07 Vichare Nikhil M System and method for proactive management of an information handling system with in-situ measurement of end user actions
CN107003929A (zh) * 2014-12-12 2017-08-01 高通股份有限公司 用于异构核设备上的机器学习的应用特征化
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WO2019071611A1 (zh) 2019-04-18
EP3690652B1 (en) 2023-08-30
US20200241948A1 (en) 2020-07-30
US11138062B2 (en) 2021-10-05
EP3690652A1 (en) 2020-08-05
CN110709822B (zh) 2021-10-22
EP3690652A4 (en) 2020-11-11

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