CN110689951A - Customer information management system of medical institution - Google Patents

Customer information management system of medical institution Download PDF

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Publication number
CN110689951A
CN110689951A CN201910928148.4A CN201910928148A CN110689951A CN 110689951 A CN110689951 A CN 110689951A CN 201910928148 A CN201910928148 A CN 201910928148A CN 110689951 A CN110689951 A CN 110689951A
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China
Prior art keywords
module
client
product
employee
inquiry
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Pending
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CN201910928148.4A
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Chinese (zh)
Inventor
黄晖
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Hong Mai Information Technology (guangzhou) Ltd By Share Ltd
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Hong Mai Information Technology (guangzhou) Ltd By Share Ltd
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Priority to CN201910928148.4A priority Critical patent/CN110689951A/en
Publication of CN110689951A publication Critical patent/CN110689951A/en
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    • GPHYSICS
    • G16INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16HHEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/20ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • G06Q10/105Human resources
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207Discounts or incentives, e.g. coupons or rebates
    • G06Q30/0226Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207Discounts or incentives, e.g. coupons or rebates
    • G06Q30/0235Discounts or incentives, e.g. coupons or rebates constrained by time limit or expiration date
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/12Accounting
    • G06Q40/125Finance or payroll
    • GPHYSICS
    • G16INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16HHEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H10/00ICT specially adapted for the handling or processing of patient-related medical or healthcare data
    • G16H10/60ICT specially adapted for the handling or processing of patient-related medical or healthcare data for patient-specific data, e.g. for electronic patient records

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • General Business, Economics & Management (AREA)
  • Development Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Human Resources & Organizations (AREA)
  • Health & Medical Sciences (AREA)
  • Epidemiology (AREA)
  • Public Health (AREA)
  • Primary Health Care (AREA)
  • Game Theory and Decision Science (AREA)
  • Medical Informatics (AREA)
  • General Health & Medical Sciences (AREA)
  • Quality & Reliability (AREA)
  • Biomedical Technology (AREA)
  • Tourism & Hospitality (AREA)
  • Operations Research (AREA)
  • Data Mining & Analysis (AREA)
  • Technology Law (AREA)
  • Medical Treatment And Welfare Office Work (AREA)

Abstract

A customer information management system of a medical institution, comprising: the system comprises a management terminal, an authentication module, an employee module, a client module, a member module, a product and item module, a case history module, a drawing module, an inquiry module and a storage unit, wherein the management terminal is connected with the authentication module, the employee module, the client module, the member module, the product and item module, the case history module, the drawing module, the inquiry module and the storage unit, and the client module is connected with the member module, the inquiry module and the storage module. The system and the method have the advantages that client information and staff information are synchronously managed, staff information is extracted to be related to client service projects and products, and services and records in medical institutions are efficiently managed.

Description

Customer information management system of medical institution
Technical Field
The invention relates to a management system, in particular to a client information management system of a medical institution.
Background
With the rapid development of information technology, the application of database technology in the field of information management is more and more extensive, and the daily affairs of office management can be efficiently completed by using a computer, which is a necessary condition for adapting to modern information management. At present, information in medical institutions is various, doctors diagnose and determine service items of clients, doctors generate achievement, the clients enjoy preferential prices after becoming members, the information is related and needs to be counted, although the existing management system adopts a computer technology to record and arrange the information, the existing management system does not aim at a system for managing the information of the clients and the information of staff in the medical institutions, and the information related statistics and the efficient processing cannot be achieved.
Disclosure of Invention
To overcome the above-mentioned disadvantages of the prior art, it is an object of the present invention to provide a customer information management system for a medical institution.
The technical scheme adopted by the invention for solving the technical problems is as follows: a customer information management system of a medical institution, comprising: the system comprises a management terminal, an authentication module, an employee module, a client module, a member module, a medical record module, a product and project module, a drawing module, an inquiry module and a storage unit, wherein the management terminal is connected with the authentication module, the employee module, the client module, the member module, the medical record module, the product and project module, the drawing module, the inquiry module and the storage unit, and the client module is connected with the member module, the medical record module, the inquiry module and the storage module.
As a further improvement of the invention: the client module comprises client information, client deposit, client purchase records and client medical record records, and is connected with the storage unit and the query module.
As a further improvement of the invention: the client module is connected with the member module, the member module comprises member grades, meeting time, effective time, transfer-in deposit, donation deposit, member points, member discount and member upgrading, and the member module is connected with the storage unit and the query module.
As a further improvement of the invention: and the member points are associated with member grades and transferred into deposits, and the member discounts and member upgrades are associated with the member grades.
As a further improvement of the invention: the medical record module comprises basic information of a client, project operation conditions of the medical server, medical history, diagnosis results and medical advice which are connected with the medical record module.
As a further improvement of the invention: the product and item module comprises a product or service item number, a product or service item name, a type, operation times, specifications, an original price, a promotion date and a promotion price, the promotion price comprises a promotion discount, the promotion date comprises a promotion starting date and a promotion ending date, the product and item module is connected with the client module, the product and item module and the client module are connected with the storage unit and the query module, and after a client selects a product for consumption, a consumption record is stored in the storage module.
As a further improvement of the invention: the customer module is connected with the product and project module and the lifting module, and the lifting module is connected with the staff module.
As a further improvement of the invention: the employee module comprises employee card numbers, names, positions, service work records and work submission, and the employee module further comprises subsidies and other deductions, whether the work submission is allowed, whether the client is allowed to make an appointment, whether the employee is involved in the shift scheduling and whether the employee is set as a designated project operation doctor. The employee module is connected with the storage unit and the query module.
Compared with the prior art, the invention has the beneficial effects that: the system and the method have the advantages that client information and staff information are synchronously managed, staff-extracted information is associated with client operation items and ordered products, and services and records in medical institutions are efficiently managed.
Drawings
FIG. 1 is a schematic structural diagram of the present invention.
Detailed Description
The invention will now be further described with reference to the accompanying description and examples: a customer information management system of a medical institution as shown in fig. 1, comprising: the system comprises a management terminal, an authentication module, an employee module, a client module, a member module, a medical record module, a product and project module, a drawing module, an inquiry module and a storage unit, wherein the management terminal is connected with the authentication module, the employee module, the client module, the member module, the medical record module, the product and project module, the drawing module, the inquiry module and the storage unit, and the client module is connected with the member module, the medical record module, the inquiry module and the storage module.
The client module comprises client information, client deposit, client purchase records and client medical record records, the member module comprises member grades, meeting time, effective time, transfer-in deposit, present deposit, member points and member discounts, the product and item module comprises product item numbers, names, types, use times, original prices, sales promotion dates and sales promotion prices, and the employee module comprises employee card numbers, names, jobs and achievement work and submission.
The system comprises a client module, a storage unit, an inquiry module, a membership module, a case history module, a product and project module, a storage unit, an inquiry module, a product and project module, a promotion module, a staff module and a staff module, wherein the client module is connected with the storage unit and the inquiry module, the membership module is connected with the storage unit and the inquiry module, the case history module is connected with the client module, the product and project module and the client module are connected with the storage unit and the inquiry module, the client module is connected with the product and project module and the promotion.
The first embodiment is as follows:
(1) the authentication module is verified at the client terminal;
(2) newly building employee information, inputting employee card numbers, names, departments, jobs and job entry dates, and selecting whether to allow work to be promoted, whether to allow clients to make appointment, whether to participate in employee scheduling and whether to set as a designated operating doctor;
(3) inputting product item information, and inputting product item numbers, product item names, product item types, using times, original prices, sales promotion dates and sales promotion prices;
(4) selecting a client, selecting a service project and a product, selecting product project information, and selecting a corresponding follow-up employee;
(5) and selecting a client, and increasing the content of the medical record files of the client to form the complete medical record situation of the client.
(6) Calculating employee contribution according to employee performance information;
(7) and storing various information of the staff.
The second embodiment:
(1) the authentication module is verified at the client terminal;
(2) adding client information, inputting client personal information, inputting conference time and effective time when a client becomes a member, transferring into a deposit, giving the deposit, integrating the member, upgrading the member, and selecting the level of the client member and discount of the member;
(3) selecting a corresponding follow-up employee of the client, and selecting an employee card number and a work completion of the corresponding employee;
(4) newly adding a product item record purchased by a customer, and selecting a product item number, a product item name, a product item type and the use times;
(5) selecting a corresponding follow-up employee of the client, selecting a corresponding employee card number, and selecting a corresponding client project;
(6) carrying out appointment scheduling on the existing to-be-operated items of the client;
(7) and storing a customer purchase record and a medical record.
The third embodiment is as follows:
(1) the authentication module is verified at the client terminal;
(2) adding client information, inputting client personal information, inputting conference time and effective time when a client becomes a member, transferring into a deposit, giving the deposit, integrating the member, upgrading the member, and selecting the level of the client member and discount of the member;
(3) selecting a corresponding sales employee of a client, and selecting an employee card number, a performance record and a work completion of the corresponding employee;
(4) selecting customers, adding consumer product item records, and selecting product item numbers, product item names, product item types and use times;
(5) selecting a corresponding follow-up employee of the client, selecting a corresponding employee card number, and selecting a corresponding client project;
(6) selecting a customer, adding a second product item record, and selecting a product item number, a product item name, a product item type and the use times;
(7) and generating points according to the service items and the product ordering conditions of the clients, and accumulating the points to change the membership grade and the membership discount of the clients.
The main functions of the invention are as follows: and the client information and the staff information are synchronously managed, the staff information is extracted to be associated with the consumer products of the clients, and the services and records in the medical institution are efficiently managed.
In summary, after reading the present disclosure, those skilled in the art can make various other corresponding changes without creative mental labor according to the technical solutions and concepts of the present disclosure, and all of them are within the protection scope of the present disclosure.

Claims (6)

1. A customer information management system for a medical institution, comprising: the system comprises a management terminal, an authentication module, an employee module, a client module, a member module, a medical record module, a product and project module, a drawing module, an inquiry module and a storage unit, wherein the management terminal is connected with the authentication module, the employee module, the client module, the member module, the medical record module, the product and project module, the drawing module, the inquiry module and the storage unit, and the client module is connected with the member module, the medical record module, the inquiry module and the storage module.
2. The system of claim 1, wherein the client module comprises client information, client credit, client purchase record, and client medical record.
3. The system as claimed in claim 1, wherein the member module includes member level, meeting time, valid time, transfer deposit, gift deposit, member point, member discount, and member upgrade.
4. The customer information management system of a medical institution of claim 1, wherein the product and item module includes a product or service item number, a product or service item name, a type, a number of operations, a specification, an original price, a promotion date, a promotion price.
5. The system of claim 1, wherein the client module is connected to the product service item module and the pull module, and the pull module is connected to the employee module.
6. The system of claim 1, wherein the employee module comprises an employee card number, a name, a job title, a service work record, and a work submission.
CN201910928148.4A 2019-09-28 2019-09-28 Customer information management system of medical institution Pending CN110689951A (en)

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Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111353174A (en) * 2020-03-16 2020-06-30 刘琴 Private customer information management system and method for medical institution
CN115019948A (en) * 2022-06-28 2022-09-06 苏州景昱医疗器械有限公司 Control device, remote consultation system, and computer-readable storage medium

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102842074A (en) * 2012-09-07 2012-12-26 虞正权 All-process informatization control system for hairdressing and beauty service process and implementation method thereof
US20140278684A1 (en) * 2013-03-15 2014-09-18 Salon Target Llc Salon management system and method
CN108428476A (en) * 2018-04-02 2018-08-21 宏脉信息技术(广州)股份有限公司 Business management system under a kind of medical institutions' line
CN110135608A (en) * 2019-04-02 2019-08-16 广州超联软件科技有限公司 A kind of method, system and the computer readable storage medium of shops's management

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102842074A (en) * 2012-09-07 2012-12-26 虞正权 All-process informatization control system for hairdressing and beauty service process and implementation method thereof
US20140278684A1 (en) * 2013-03-15 2014-09-18 Salon Target Llc Salon management system and method
CN108428476A (en) * 2018-04-02 2018-08-21 宏脉信息技术(广州)股份有限公司 Business management system under a kind of medical institutions' line
CN110135608A (en) * 2019-04-02 2019-08-16 广州超联软件科技有限公司 A kind of method, system and the computer readable storage medium of shops's management

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111353174A (en) * 2020-03-16 2020-06-30 刘琴 Private customer information management system and method for medical institution
CN115019948A (en) * 2022-06-28 2022-09-06 苏州景昱医疗器械有限公司 Control device, remote consultation system, and computer-readable storage medium
CN115019948B (en) * 2022-06-28 2023-06-16 苏州景昱医疗器械有限公司 Control device, remote consultation system, and computer-readable storage medium

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Application publication date: 20200114