CN110689223B - Robot batch management system based on RPA control - Google Patents
Robot batch management system based on RPA control Download PDFInfo
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- CN110689223B CN110689223B CN201910780064.0A CN201910780064A CN110689223B CN 110689223 B CN110689223 B CN 110689223B CN 201910780064 A CN201910780064 A CN 201910780064A CN 110689223 B CN110689223 B CN 110689223B
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0633—Workflow analysis
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
- Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
- Y02P90/02—Total factory control, e.g. smart factories, flexible manufacturing systems [FMS] or integrated manufacturing systems [IMS]
Abstract
The invention discloses a robot batch management system based on RPA control, and relates to the technical field of robot process automation. The invention comprises an RPA robot and a central console, wherein the RPA robot comprises a batch processing robot, a data acquisition robot, a system cooperative robot and an embedded robot, the batch processing robot comprises an order acceptance robot, a batch list recording robot and a financial robot, the system cooperative robot comprises a fault processing robot, a purchasing robot, a source searching robot and a resource robot, the embedded robot comprises a list throwing center robot and a chart fighting robot, the order acceptance robot automatically processes a complex acceptance flow, and has a man-machine interaction interface, and the batch list recording robot is used for processing a batch list recording flow. The invention realizes the complex task by simple operation through the mutual cooperation of different RPA robots, shortens the flow processing time and indirectly improves the productivity of enterprises.
Description
Technical Field
The invention relates to the technical field of robot process automation, in particular to a robot batch management system based on RPA control.
Background
The RPA is not a real, macroscopic robot, but rather a process automation service. The RPA is a software product, can simulate the operation of human among different systems on a computer, and can replace the human to execute office flow with high regularity and repeatability in front of the computer. The RPA is also called as digital labor force by some people, because the RPA is good at automating repeated operation in a working process, the automation of a complicated process is an important link of enterprise digital transformation, the RPA can effectively optimize the traditional office process, improve the working efficiency, indirectly optimize the enterprise labor resource allocation and assist the enterprise digital upgrading.
At present, the enterprise working is mainly based on manual operation, but most of the business processes are low-efficiency repeated operation processes, the establishment of manual stations can increase the labor cost of the enterprise, and the manual operation has the defects of low speed, low efficiency and easy error, and is not beneficial to the healthy development of the enterprise.
Disclosure of Invention
In order to overcome the defects in the prior art, the invention provides a robot batch management system based on RPA control, which solves the problems in the background art.
In order to realize the purpose, the invention is realized by the following technical scheme: a robot batch management system based on RPA control comprises an RPA robot and a central console;
the RPA robot comprises a batch processing robot, a data acquisition robot, a system cooperation robot and an embedded robot;
the batch processing robot comprises an order accepting robot, a batch list recording robot and a financial robot;
the system collaborative robot comprises a fault processing robot, a purchasing robot, a source searching robot and a resource robot;
the embedded robot comprises a single throwing center robot and a wall map fighting robot;
the order accepting robot automatically processes complex accepting flows, the order accepting robot is provided with a human-computer interaction interface, the batch form recording robot is used for processing a large batch form recording flow, the batch form recording robot does not have a human-computer interaction interface, and the financial robot inquires and processes financial related flows;
the fault handling robot automatically dispatches faults, the purchasing robot automatically performs price comparison purchasing, the sourcing robot automatically sources enterprise relations, and the resource robot automatically matches network resources;
the robot at the flail center provides service and program support for the rear end of the flail center, and the wall map battle robot provides service and program support for a marketing official customs.
Further, the human-computer interaction interface is a designer, the designer can design a business process corresponding to the robot, the center console distributes work tasks to the robot, and the center console supervises, manages and controls the RPA robot.
Further, the designer includes a software program and hardware resources on which the software program depends.
Furthermore, the data acquisition robot is connected with various software and hardware resource data through a network port, and the data acquisition robot acquires data and transmits the data to the central control console.
Furthermore, the output end of the designer is electrically connected with the input end of the center console, one end of the center console is electrically connected with the RPA robots respectively, and one end of the designer is electrically connected with the RPA robots respectively.
Further, the RPA robot serves as a logic execution unit, and a single hardware device can deploy multiple RPA robots at the same time.
Furthermore, the fault robot is used for collecting fault reporting information, then uniformly arranging and automatically sending the fault reporting information to a background to wait for manual intervention.
Further, the hardware device is a computer based on a Windows/Linux platform, and the computer is provided with corresponding output devices and input devices.
The invention has the following beneficial effects:
1. according to the robot batch management system based on RPA control, different RPA robots are mutually cooperated, so that a complex task can be solved by simple operation, meanwhile, the time for processing the flow is shortened, and the productivity of an enterprise is indirectly improved.
2. According to the robot batch management system based on RPA control, the accuracy of a service flow can be improved and the recording error rate is greatly reduced by embedding the RPA robot.
3. According to the robot batch management system based on RPA control, the work tasks are distributed to the robots through the center console, the working states of the RPA robots can be monitored in real time, faults can be processed in time, and the working stability of the system is improved.
Of course, it is not necessary for any product in which the invention is practiced to achieve all of the above-described advantages at the same time.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a block diagram of the classification of the RPA robot of the present invention;
FIG. 2 is a block diagram of a batch management system for robots based on RPA control according to the present invention;
FIG. 3 is a flow chart of the system implementation of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example one
Referring to fig. 1-3, the present invention provides a technical solution: a robot batch management system based on RPA control comprises an RPA robot and a center console;
the RPA robot comprises a batch processing robot, a data acquisition robot, a system cooperation robot and an embedded robot;
the batch processing robot comprises an order accepting robot, a batch single recording robot and a financial robot;
the system collaborative robot comprises a fault processing robot, a purchasing robot, a source searching robot and a resource robot;
the embedded robot comprises a single throwing center robot and a wall map fighting robot;
the order acceptance robot automatically processes complex acceptance flows, and is provided with a human-computer interaction interface, the batch single recording robot is used for processing a large batch single recording flow, the batch single recording robot does not have the human-computer interaction interface, and the financial robot inquires and processes financial related flows;
the fault robot is used for collecting fault reporting information, then uniformly arranging and automatically sending the fault reporting information to a background, waiting for manual intervention processing, automatically carrying out price comparison purchasing by the purchasing robot, automatically searching the source enterprise relationship by the source searching robot, and automatically matching network resources by the resource robot;
the robot at the flail center provides service and program support for the rear end of the flail center, and the robot at the wall map battle provides service and program support for the marketing public customs.
The human-computer interaction interface is a designer, the designer can design a business process corresponding to the robot, the center console distributes work tasks to the robot, and the center console supervises, manages and controls the RPA robot.
The designer comprises a software program and hardware resources depended by the software program, and the hardware resources are the existing computer and server platform.
The data acquisition robot is connected with various software and hardware resource data through a network port, and the data acquisition robot acquires data in a large scale and then transmits the data to the central console; the software and hardware resources comprise various sensors and various data web pages.
The designer output end is electrically connected with the center console input end, one end of the center console is electrically connected with the RPA robots respectively, and one end of the designer is electrically connected with the RPA robots respectively.
The RPA robot is used as a logic execution unit, a plurality of RPA robots can be simultaneously deployed on a single hardware device, the single hardware device refers to a computer platform for computing processing, the computer is based on a Windows/Linux platform, corresponding output devices are a display and a loudspeaker, input devices are a keyboard, a mouse, a microphone and a wireless network card, and the wireless network card provides hardware support for a network port.
As shown in fig. 3, the RPA robot performs the following processes: 1. designing a business process: designing a service flow of the RPA robot through an interpersonal interactive interface; 2. and (3) flow execution scheduling: the central console makes a scheduling plan and pushes the scheduling plan to the robot terminal; 3. and (3) service execution operation: all the robot terminals execute the command pushed by the center console; 4. service backtracking query: the center console records the instruction execution process, and can process in time when the flow is abnormal.
The application scene of the RPA robot is as follows: the system is cooperated, the RPA can be connected with different service systems, such as ERP, CRM, ITSM and the like; batch processing, namely generating a specific flow 'robot' through simple module construction or scene development for repeated regular work flows, and automatically completing the process in batches; and data acquisition, namely large-scale data acquisition can be completed through the RPA robot for various webpage data.
Example two
The invention also provides a technical scheme that: a kind of government and enterprise's batch data records the stand alone robot based on RPA control:
when the RPA robot is not adopted, the government and enterprise data record flow is as follows in sequence: logging in a government and enterprise system, inquiring business information from the MBOSS system, inquiring preferential information from the MBOSS system, inquiring resource information from the resource system, inquiring contract information from a purchasing system, inquiring accepted information from the government and enterprise system, recording information inquired by each system, and inputting orders. The above process has the following disadvantages: 1. respectively inquiring and deriving corresponding information in a plurality of systems which are not communicated with each other; 2. the order quantity is large, the input work is complicated and tedious, and the manual operation is easy to make mistakes; 3. it takes 10 minutes to complete an order entry.
After the RPA robot is adopted, the government and enterprise data record flow is as follows in sequence: data are imported in batches, automatic entry is carried out, and abnormal order processing is carried out. The above process has the following advantages: 1. the data of the third-party system are automatically acquired and summarized; 2. the workload of 30 persons can be reduced to 1 person within 30 seconds from 10 minutes of manual operation; 3. the recording list success rate reaches more than 99%, and a fault-tolerant mechanism exists for recording list errors.
EXAMPLE III
The invention also provides a technical scheme that: a robot is accepted to preferential package based on RPA control:
when the RPA robot is not adopted, the preferential package accepting flow sequentially comprises the following steps: the method comprises the steps of customer arrival at a business hall, customer queuing, customer service login system, real-name authentication, existing service inquiry, existing preference inquiry, package information entry, income charge information, bank acceptance initiation, other information supplement, storage printing and signature. The above process has the following disadvantages: 1. the customer can only be passively waited for to go to the business hall; 2. the place of the business hall is limited; 3. the time for accepting the preferential package on site is long, and generally needs 20 to 30 minutes.
After the RPA robot is adopted, the preferential package accepting process sequentially comprises the following steps: customer manager visits the door, performs on-site real-name authentication, performs on-site information input, throws the order to the rear end, and the robot automatically records the order. The above process has the following advantages: 1. the input of the preferential orders is not limited by the field; 2. the recording time is shortened from 20-30 minutes to 3 minutes; 3. the workload of 20 persons can be reduced to 1 person; 4. the recording error rate is greatly reduced.
Example four
The invention also provides a technical scheme that: an ITSM fault distribution robot based on RPA control:
when the RPA robot is not adopted, the ITSM fault distribution flow sequentially comprises the following steps: logging in a system, checking a shift, refreshing a fault list, checking fault classification, checking the fault processed by each person, selecting a fault processing person, recording dispatching information, and clicking a dispatching button, wherein the refreshing frequency of refreshing the fault list is 15 minutes. The above process has the following disadvantages: 1. a specially-assigned post is required to be set, and faults are distributed; 2. various factors need to be considered manually, and the manual processing speed is low, so that errors are easy to occur; 3. it takes 3-5 minutes to distribute a failure message.
After the RPA robot is adopted, the ITSM fault distribution process sequentially comprises the following steps: the method comprises the steps of automatically obtaining a fault list, automatically obtaining a shift and automatically dispatching. The above process has the following advantages: 1. the fault position is not distributed; 2. automatic distribution in second level; 3. the distribution accuracy rate is 100%; 4. custom distribution rules are supported.
In the description herein, references to the description of "one embodiment," "an example," "a specific example" or the like are intended to mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
The preferred embodiments of the invention disclosed above are intended to be illustrative only. The preferred embodiments are not intended to be exhaustive or to limit the invention to the precise embodiments disclosed. Obviously, many modifications and variations are possible in light of the above teaching. The embodiments were chosen and described in order to best explain the principles of the invention and the practical application, to thereby enable others skilled in the art to best utilize the invention. The invention is limited only by the claims and their full scope and equivalents.
Claims (8)
1. The utility model provides a robot batch management system based on RPA control which characterized in that: comprises an RPA robot and a center console;
the RPA robot comprises a batch processing robot, a data acquisition robot, a system cooperation robot and an embedded robot;
the batch processing robot comprises an order accepting robot, a batch single recording robot and a financial robot;
the system collaborative robot comprises a fault processing robot, a purchasing robot, a source searching robot and a resource robot;
the embedded robot comprises a single throwing center robot and a wall map fighter robot;
the order acceptance robot automatically processes complex acceptance flows, has a human-computer interaction interface, is used for processing large-batch recording flows, does not have the human-computer interaction interface, and queries and processes financial related flows by the financial robot;
the fault handling robot automatically dispatches faults, the purchasing robot automatically performs price comparison purchasing, the sourcing robot automatically sources enterprise relations, and the resource robot automatically matches network resources;
the robot at the flail center provides service and program support for the rear end of the flail center, and the wall map battle robot provides service and program support for a marketing official customs.
2. The batch management system for robots based on RPA control as recited in claim 1, wherein the human-computer interface is a designer, the designer can design the business process of the corresponding robot, the console distributes the work tasks to the robots, and the console supervises, manages and controls the RPA robots.
3. The batch management system of robots based on RPA control according to claim 2, wherein said designer comprises software programs and hardware resources on which software programs depend.
4. The batch management system for robots based on RPA control as recited in claim 1, wherein the data collection robot is connected with various software and hardware resource data via a network port, and the data collection robot collects data and transmits the data to the console.
5. The batch RPA-control-based robot management system according to claim 2, wherein the designer output is electrically connected to the console input, one end of the console is electrically connected to each type of RPA robot, and one end of the designer is electrically connected to each type of RPA robot.
6. The batch management system for RPA-based robots as claimed in claim 1, wherein said RPA robot is a logic execution unit, and a single hardware device can deploy multiple RPA robots at the same time.
7. The batch management system for robots based on RPA control of claim 1, wherein the faulty robot is used to collect fault reporting information, and then unified arrangement is automatically sent to a background to wait for manual intervention.
8. The batch management system for robots based on RPA control as recited in claim 6, wherein the hardware device is a computer based on Windows/Linux platform, and the computer is equipped with corresponding output device and input device.
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| CN112182655A (en) * | 2020-10-13 | 2021-01-05 | 深圳壹账通智能科技有限公司 | Data interaction method among multiple devices and related devices |
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