CN110674159A - Service query method and related device - Google Patents

Service query method and related device Download PDF

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Publication number
CN110674159A
CN110674159A CN201910824342.8A CN201910824342A CN110674159A CN 110674159 A CN110674159 A CN 110674159A CN 201910824342 A CN201910824342 A CN 201910824342A CN 110674159 A CN110674159 A CN 110674159A
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China
Prior art keywords
query
inquiry
terminal
area
page
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CN201910824342.8A
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Chinese (zh)
Inventor
黄锦伦
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Ping An Technology Shenzhen Co Ltd
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Ping An Technology Shenzhen Co Ltd
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Priority to CN201910824342.8A priority Critical patent/CN110674159A/en
Publication of CN110674159A publication Critical patent/CN110674159A/en
Priority to PCT/CN2020/111201 priority patent/WO2021043034A1/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/242—Query formulation
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G06F16/2455—Query execution
    • G06F16/24553—Query execution of query operations

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Computational Linguistics (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Mathematical Physics (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

The embodiment of the application provides a service query method and a related device, wherein the service query method comprises the following steps: acquiring a query instruction sent by a terminal; detecting whether the terminal stores an inquiry page or not according to the inquiry instruction; the terminal stores an inquiry page, and then sends a first instruction to the terminal, wherein the first instruction is used for displaying the inquiry page on the terminal and acquiring an inquiry number sent by the terminal, the inquiry page comprises an inquiry number used for inquiring the service information, and the inquiry number comprises a historical inquiry number and a current inquiry number; and sending a second instruction to the terminal according to the inquiry number so as to display the service information corresponding to the inquiry number on the inquiry page. The method and the device have the advantages that the user can conveniently check the service information corresponding to the query number, the efficiency of querying the service is improved, the user can conveniently obtain the historical query number and the current query number, and the problem that the efficiency of querying the service information by the user is reduced because the user forgets the query number is avoided.

Description

Service query method and related device
Technical Field
The present application relates to the field of communications technologies, and in particular, to a service query method and a related apparatus.
Background
With the continuous development of mobile electronic technology, electronic devices such as smart phones and the like play more and more important roles in the life of users. At the same time, more and more users are beginning to query the service information with the mobile phone. After a user operates the mobile phone to send a query request, the mobile phone obtains service information corresponding to the query request and displays the service information on a page of a display screen of the mobile phone, and the user obtains specific content of the service information by checking the page of the display screen of the mobile phone. However, the conventional query method can only query the service information corresponding to the current query request each time, and the efficiency of querying the service is low.
Disclosure of Invention
The embodiment of the application provides a service query method, which is convenient for a user to check the service information corresponding to the query number, and can enable the terminal to simultaneously display the service information corresponding to the historical query number and the service information corresponding to the current query number, so that the efficiency of querying the service information is improved; and the user can conveniently obtain the historical inquiry number and the current inquiry number, and the problem that the efficiency of inquiring the service information by the user is reduced because the user forgets the inquiry number is avoided.
The embodiment of the application provides a service query method, which is applied to a server and comprises the following steps:
acquiring a query instruction sent by a terminal;
detecting whether the terminal stores an inquiry page or not according to the inquiry instruction;
if the terminal stores the query page, a first instruction is sent to the terminal, and the first instruction is used for displaying the query page on the terminal;
acquiring a query number sent by the terminal, wherein the query page comprises a query number used for querying service information, and the query number comprises a historical query number and a current query number;
and sending a second instruction to the terminal according to the inquiry number so as to display the service information corresponding to the inquiry number on the inquiry page.
In this embodiment, since the service information corresponding to the query number can be displayed on the query page, the service information corresponding to the query number can be conveniently checked by the user. Furthermore, the server sends a first instruction to the terminal, and the first instruction is used for displaying the query page on the terminal, so that the terminal can display the query page in time, and the query page is convenient for a user to view. Furthermore, because the inquiry page comprises the historical inquiry number and the current inquiry number, the user can conveniently obtain the historical inquiry number and the current inquiry number, and the problem that the efficiency of inquiring the service information by the user is reduced because the user forgets the inquiry number is avoided.
Further, the service query method further includes: and if the terminal does not have the query page, sending the query page to the terminal, and displaying the query page on the terminal.
Further, the query page includes a first area and a second area that are set at an interval, and a range of the first area is smaller than a range of the second area, and sending a second instruction to the terminal according to the query number to display the service information corresponding to the query number on the query page includes:
and displaying the historical inquiry number in a first area of the inquiry page.
Further, the query page includes a first area and a second area that are set at an interval, and a range of the first area is smaller than a range of the second area, and sending a second instruction to the terminal according to the query number to display the service information corresponding to the query number on the query page includes:
and displaying the current inquiry number in a second area of the inquiry page.
Further, the query page further includes a third area and a fourth area, the third area is connected to the first area, the fourth area is connected to the second area, and a second instruction is sent to the terminal according to the query number, so as to display the service information corresponding to the query number on the query page, including:
and displaying the service information corresponding to the historical inquiry number in the third area.
Further, the query page further includes a third area and a fourth area, the third area is connected to the first area, the fourth area is connected to the second area, and a second instruction is sent to the terminal according to the query number, so as to display the service information corresponding to the query number on the query page, including:
and displaying the service information corresponding to the current inquiry number in the fourth area.
Further, the query page further includes a third area and a fourth area, the third area is connected to the first area, the fourth area is connected to the second area, and a second instruction is sent to the terminal according to the query number, so as to display the service information corresponding to the query number on the query page, including:
displaying the service information corresponding to the historical inquiry number in the third area, and adjusting the transparency of the service information corresponding to the historical inquiry number to be a first transparency;
and displaying the service information corresponding to the current number in the fourth area, and adjusting the transparency of the service information corresponding to the current number to be a second transparency, wherein the first transparency is greater than the second transparency.
The embodiment of the invention also provides a service query server, which comprises:
the acquisition unit is used for acquiring the query instruction sent by the terminal;
the detection unit is used for detecting whether the terminal stores the query page or not according to the query instruction;
the terminal comprises an operation unit and a processing unit, wherein the operation unit is used for sending a first instruction to the terminal if the terminal stores an inquiry page, the inquiry page comprises an inquiry number used for inquiring service information, and the inquiry number comprises a historical inquiry number and a current inquiry number;
the acquiring unit is further configured to acquire the query number sent by the terminal;
the operation unit is further configured to send a second instruction to the terminal according to the inquiry number, so as to display the service information corresponding to the inquiry number on the inquiry page.
In a possible implementation manner, the operation unit is further configured to send the query page to the terminal and cause the query page to be displayed on the terminal if the terminal does not have the query page.
In a possible implementation manner, the operation unit is configured to send a second instruction to the terminal according to the query number, so as to display service information corresponding to the query number on the query page, and display the historical query number in a first area of the query page.
In a possible implementation manner, the operation unit is configured to send a second instruction to the terminal according to the query number, so as to display service information corresponding to the query number on the query page, and display the current query number in a second area of the query page.
In a possible implementation manner, the operation unit is configured to send a second instruction to the terminal according to the inquiry number, and display service information corresponding to the historical inquiry number in the third area.
In a possible implementation manner, the operation unit is configured to send a second instruction to the terminal according to the query number, and display the service information corresponding to the current query number in the fourth area.
In a possible implementation manner, the operation unit is configured to issue a second instruction to the terminal according to the inquiry number, display service information corresponding to the historical inquiry number in the third area, and adjust the transparency of the service information corresponding to the historical inquiry number to a first transparency; and displaying the service information corresponding to the current number in the fourth area, and adjusting the transparency of the service information corresponding to the current number to be a second transparency, wherein the first transparency is greater than the second transparency.
The embodiment of the invention also provides electronic equipment, which comprises a storage component, a communication component and a processing component, wherein the storage component, the communication component and the processing component are connected with each other, the storage component is used for storing the data processing codes, and the communication component is used for carrying out information interaction with external equipment; the processing unit is configured to call the program code and execute the service query method, which is not described herein again.
The embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored, and the computer program is executed by a processor to implement the service query method, which is not described herein again.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some examples of the present application, and it is obvious for those skilled in the art to obtain other drawings without creative efforts.
Fig. 1 is a schematic diagram of a service query system architecture.
Fig. 2 is a service query method according to a first embodiment of the present application.
Fig. 3 is a schematic interface diagram of a terminal according to a first embodiment of the present application.
Fig. 4 is a service query method according to a second embodiment of the present application.
Fig. 5 is a service query method according to a third embodiment of the present application.
Fig. 6 is a schematic interface diagram of a terminal according to a third embodiment of the present application.
Fig. 7 is a service query method according to a fourth embodiment of the present application.
Fig. 8 is a schematic interface diagram of a terminal according to a fourth embodiment of the present application.
Fig. 9 is a service query method according to a fifth embodiment of the present application.
Fig. 10 is a schematic interface diagram of a terminal according to a fifth embodiment of the present application.
Fig. 11 is a schematic structural diagram of a service query server according to an embodiment of the present invention.
Fig. 12 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
Technical solutions in embodiments of the present application will be described below with reference to the drawings in the embodiments of the present application, and it is apparent that the described embodiments are only some embodiments of the present application, and not all embodiments. All other embodiments obtained by a person of ordinary skill in the art without any inventive work based on the embodiments in the present application are within the scope of protection of the present application.
Referring to fig. 1, fig. 1 is a schematic diagram of a service query system architecture. The service query method provided by the application can be applied to the service query system architecture. The system architecture comprises a terminal and a server. Terminal 1, terminal 2, terminal 3, … …, and terminal N, indicate that a server or a server group may interact with multiple terminals at the same time, and the number of terminals is not limited in the embodiments of the present invention. The server is a service device which can bring various conveniences to the use of a third party on the basis of interactive data by rapidly acquiring, processing, analyzing and extracting valuable, massive and diversified data. The terminal includes, but is not limited to, an electronic device such as a smart phone, an internet device (MID), an electronic book, a Portable Player Station (PSP), or a Personal Digital Assistant (PDA).
Referring to fig. 2 to 3 together, fig. 2 is a business query method according to a first embodiment of the present application; fig. 3 is a schematic interface diagram of a terminal according to a first embodiment of the present application. The service query method provided by this embodiment is applied to a server, and the service query method includes, but is not limited to, steps S110, S120, S130, S140, and S150. The individual steps are described in detail below:
s110: and acquiring a query instruction sent by the terminal.
It can be understood that the server obtains the query instruction sent by the terminal. The query instruction sent by the terminal may be, but is not limited to, one or more of a telephone, a short message, a picture, application software, and the like. In this embodiment, the terminal sends the query instruction through application software. The application software can be, but is not limited to, one or more of existing social application software and independent applications. The social application software may be, but is not limited to, instant messaging software, and the independent application may be, but is not limited to, an application installed in an operating system.
S120: and detecting whether the terminal stores the query page or not according to the query instruction.
It can be understood that the server detects whether the terminal stores the query page according to the query instruction. And the server analyzes the query instruction to obtain a preset identifier at a preset position in the query instruction so as to detect whether the terminal stores a query page. The preset position refers to any one designated position in the query instruction, and the preset identifier refers to an identifier used for indicating whether the terminal contains the query page. For example, the query instruction "01100001", the last two bits of the instruction are preset positions, the instruction of the preset position is a preset identifier "01", and the preset identifier "01" indicates that the terminal stores a query page. The server analyzes the query instruction '01100001', detects the last two instructions '01' in the query instruction, and the preset identifier '01' indicates that the terminal stores the query page, so that the server detects that the terminal stores the query page.
S130: and if the terminal stores the query page, sending a first instruction to the terminal, wherein the first instruction is used for displaying the query page on the terminal.
It can be understood that, if the terminal stores the query page, the server sends a first instruction to the terminal, where the first instruction is used to display the query page on the terminal. In this embodiment, the query page is integrated into the social application. In other embodiments, the query page is integrated into a stand-alone application.
S140: and acquiring the inquiry number sent by the terminal, wherein the inquiry page comprises an inquiry number used for inquiring the service information, and the inquiry number comprises a historical inquiry number and a current inquiry number.
The server obtains the query number sent by the terminal, wherein the query page includes the query number used for querying the service information, and the query number includes a historical query number and a current query number. For example, at a first time, the server obtains the query number, such as "01", sent by the terminal; at a second time after the first time, the server obtains the inquiry number, such as "02", sent by the terminal; then at the second moment, the query number "01" is the historical query number, and the query number "02" is the current query number.
S150: and sending a second instruction to the terminal according to the inquiry number so as to display the service information corresponding to the inquiry number on the inquiry page.
It can be understood that, after the server obtains the query number sent by the terminal, the server sends a second instruction to the terminal according to the query number, so as to display the service information corresponding to the query number on the query page. Referring to fig. 3 again, after the terminal receives the second instruction, a query page in an interface of the terminal displays service information corresponding to the query number.
Specifically, the service information corresponding to the query number includes service information corresponding to a historical query number and service information corresponding to a current query number. The historical inquiry number is not limited to the inquiry number in the user historical inquiry record and the business inquiry number transacted by the user; the service inquiry number transacted by the user is not limited to include a repayment operation consultation number, a repayment plan consultation number, a transaction settlement number and the like. The service information corresponding to the service inquiry number transacted by the user comprises repayment operation consultation, repayment plan consultation, transaction settlement and the like. And the service information corresponding to different historical inquiry numbers corresponds to different servers. For example, the repayment operation consultation corresponds to a repayment operation consultation server, the repayment plan consultation plan server and the clearing corresponding to a clearing server. And when the historical inquiry number in the inquiry numbers sent by the terminal comprises a repayment operation consultation number, a repayment plan consultation number, a clearing number and the like, correspondingly acquiring corresponding service information from the repayment operation consultation server, the repayment plan server and the clearing server so as to display the service information on the inquiry page.
The current inquiry number comprises a current user inquiry number and a recommended service number. The current inquiry number of the user is not limited to the inquiry number for circulation use, the application operation consultation number, the expense constitution consultation number, the limit and deadline consultation number, the bank card replacement consultation number and the like; the service information corresponding to the current inquiry number is not limited to cyclic utilization inquiry, application operation consultation, expense constitution consultation, limit and deadline consultation, bank card replacement consultation and the like; and the service information corresponding to different current inquiry numbers corresponds to different servers. For example, the application operation consultation corresponds to the application operation consultation server, and the fee constitution consultation corresponds to the fee constitution consultation server. When the current inquiry number in the inquiry numbers sent by the terminal comprises an application operation inquiry and a cost constitution inquiry, the service information corresponding to the application operation inquiry and the service information corresponding to the cost constitution inquiry are respectively obtained from the application operation inquiry server and the cost constitution inquiry server so as to display the service information corresponding to the application operation inquiry and the service information corresponding to the cost constitution inquiry on the inquiry page. And the recommended service number is a number for selecting recommended services according to the query number in the user historical query record in the historical query number, the service query number transacted by the user and the current user query number in the current query number. Specifically, when an inquiry number sent by the terminal is acquired, the inquiry number includes the historical inquiry number and the current inquiry number, and service information corresponding to the historical inquiry number and service information corresponding to the current inquiry number are acquired; and selecting recommended service information according to the service information corresponding to the historical inquiry number and the service information corresponding to the current inquiry number. For example, when the historical inquiry number includes a repayment plan number, the service information corresponding to the repayment plan number is acquired, the service information corresponding to the fee constitution or the service information corresponding to the bank card replacement consultation is selected as the recommended service information according to the service information corresponding to the repayment plan number, and the service information corresponding to the fee constitution or the service information corresponding to the bank card replacement consultation is displayed on the inquiry page.
In this embodiment, since the service information corresponding to the query number can be displayed on the query page, the service information corresponding to the query number can be conveniently checked by the user. Furthermore, the server sends a first instruction to the terminal, and the first instruction is used for displaying the query page on the terminal, so that the terminal can display the query page in time, and the query page is convenient for a user to view. Furthermore, the inquiry number comprises a historical inquiry number and a current inquiry number, and the server sends a second instruction to the terminal according to the inquiry number, so that the terminal can simultaneously display the service information corresponding to the historical inquiry number and the service information corresponding to the current inquiry number, and the efficiency of inquiring the service information is improved. Furthermore, because the inquiry page comprises the historical inquiry number and the current inquiry number, the user can conveniently obtain the historical inquiry number and the current inquiry number, and the problem that the efficiency of inquiring the service information by the user is reduced because the user forgets the inquiry number is avoided.
Referring to fig. 4, fig. 4 is a diagram illustrating a service query method according to a second embodiment of the present application. This embodiment may be combined with any of the embodiments described above. The service query method provided by the present embodiment is applied to the server, and the service query method includes, but is not limited to, steps S210, S220, S230-I, S230-II, S240, and S250. The individual steps are described in detail below:
s210: and acquiring a query instruction sent by the terminal.
It can be understood that the server obtains the query instruction sent by the terminal. The query instruction sent by the terminal may be, but is not limited to, one or more of a telephone, a short message, a picture, application software, and the like. In this embodiment, the terminal sends the query instruction through application software. The application software can be, but is not limited to, one or more of existing social application software and independent applications. The social application software may be, but is not limited to, instant messaging software, and the independent application may be, but is not limited to, an application installed in an operating system.
S220: and detecting whether the terminal stores the query page or not according to the query instruction.
It can be understood that the server detects whether the terminal stores the query page according to the query instruction. And the server analyzes the query instruction to obtain a preset identifier at a preset position in the query instruction so as to detect whether the terminal stores a query page. The preset position refers to any one designated position in the query instruction, and the preset identifier refers to an identifier used for indicating whether the terminal contains the query page. For example, the query instruction "01100001", the last two bits of the instruction are preset positions, the instruction of the preset position is a preset identifier "01", and the preset identifier "01" indicates that the terminal stores a query page. The server analyzes the query instruction '01100001', detects the last two instructions '01' in the query instruction, and the preset identifier '01' indicates that the terminal stores the query page, so that the server detects that the terminal stores the query page.
S230-I: and if the terminal stores the query page, sending a first instruction to the terminal, wherein the first instruction is used for displaying the query page on the terminal.
It can be understood that, if the terminal stores the query page, the server sends a first instruction to the terminal, where the first instruction is used to display the query page on the terminal. In this embodiment, the query page is integrated into the social application. In other embodiments, the query page is integrated into a stand-alone application.
S230-II: and if the terminal does not have the query page, sending the query page to the terminal, and displaying the query page on the terminal.
It is to be understood that, if the terminal does not have the query page, the server sends the query page to the terminal and causes the query page to be displayed on the terminal.
Optionally, after dividing the query page into N parts, the server sends the N parts to the terminal one by one, where N is an integer greater than or equal to 1. The server divides the query page into N parts and sends the N parts to the terminal one by one, so that network resources occupied by server sending are reduced, and network congestion is avoided.
Optionally, after dividing the query page into N parts, the server sends the N parts to the terminal at the same time, where N is an integer greater than or equal to 1. The server divides the inquiry page into N parts and simultaneously sends the N parts to the terminal, so that the time for the server to send the inquiry page to the terminal is reduced, and the efficiency for the server to send the inquiry page to the terminal is improved.
Optionally, after dividing the query page into N parts, the server sends the 1 st part to the M th part to the terminal one by one, and sends the M th part to the N th part to the terminal at the same time.
Optionally, after dividing the query page into N parts, the server sends the 1 st part to the M th part to the terminal at the same time, and sends the M th part to the N th part to the terminal one by one.
In one embodiment, at said S230-II: if the terminal does not have the query page, the query page is sent to the terminal, and the step of displaying the query page on the terminal comprises the following steps:
if the terminal does not have the query page, the available memory capacity of the terminal is obtained, and if the available memory capacity is larger than or equal to the preset memory capacity, the query page is sent to the terminal and is displayed on the terminal.
The server firstly acquires the memory capacity of the terminal, and only when the memory capacity is larger than or equal to the preset memory capacity, the server sends the query page to the terminal, so that the problem that the terminal sends the query page under the condition that the available memory capacity is insufficient, and the available memory capacity of the terminal is further reduced is avoided. It is to be understood that the available memory capacity refers to a portion of the terminal memory that is not yet used. The terminal memory may be, but is not limited to, an operating memory or a body memory of the terminal. The operating memory refers to a random-access memory (RAM), and the body memory refers to a read-only memory (ROM). The preset memory capacity can be set to be one K times of the memory of the terminal. For example, when the available memory capacity of the terminal is greater than or equal to one-fourth of the terminal memory, the server sends the query page to the terminal and causes the query page to be displayed on the terminal.
In one embodiment, at said S230-II: if the terminal does not have the query page, the query page is sent to the terminal, and the step of displaying the query page on the terminal comprises the following steps:
if the terminal does not have the query page, acquiring available memory capacity of the terminal, and if the available memory capacity is smaller than preset memory capacity, sending the query page to the terminal after preset time, and enabling the query page to be displayed on the terminal.
The server firstly acquires the memory capacity of the terminal, and when the memory capacity is smaller than the preset memory capacity, the server sends the query page to the terminal after the preset time, so that the condition that the terminal sends the query page under the condition that the available memory capacity is insufficient is avoided, and the available memory capacity of the terminal is further reduced.
S240: and acquiring the inquiry number sent by the terminal, wherein the inquiry page comprises an inquiry number used for inquiring the service information, and the inquiry number comprises a historical inquiry number and a current inquiry number.
The server obtains the query number sent by the terminal, wherein the query page includes the query number used for querying the service information, and the query number includes a historical query number and a current query number. For example, at a first time, the server obtains the query number, such as "01", sent by the terminal; at a second time after the first time, the server obtains the inquiry number, such as "02", sent by the terminal; then at the second moment, the query number "01" is the historical query number, and the query number "02" is the current query number.
S250: and sending a second instruction to the terminal according to the inquiry number so as to display the service information corresponding to the inquiry number on the inquiry page.
It can be understood that, after the server obtains the query number sent by the terminal, the server sends a second instruction to the terminal according to the query number, so as to display the service information corresponding to the query number on the query page.
In this embodiment, since the service information corresponding to the query number can be displayed on the query page, the service information corresponding to the query number can be conveniently checked by the user. Furthermore, the server sends a first instruction to the terminal, and the first instruction is used for displaying the query page on the terminal, so that the terminal can display the query page in time, and the query page is convenient for a user to view. Further, if the terminal does not store the query page, the server sends the query page to the terminal, so that the terminal receives the query page sent by the server in time under the condition that the query page does not exist, and a user can conveniently check the query page. Furthermore, because the inquiry page comprises the historical inquiry number and the current inquiry number, the user can conveniently obtain the historical inquiry number and the current inquiry number, and the problem that the efficiency of inquiring the service information by the user is reduced because the user forgets the inquiry number is avoided.
Referring to fig. 5 to 6 together, fig. 5 is a service query method according to a third embodiment of the present application; fig. 6 is a schematic interface diagram of a terminal according to a third embodiment of the present application. The service query method provided by this embodiment may be combined with any of the foregoing embodiments, and in this embodiment, the query page includes a first area and a second area that are set at an interval, and a range of the first area is smaller than a range of the second area, and a second instruction is issued to the terminal according to the query number, so as to display the service information corresponding to the query number on the query page, including but not limited to steps S350-I, S350-II and S350-III.
The individual steps are described in detail below:
S350-I: and sending a second instruction to the terminal according to the inquiry number so as to display the service information corresponding to the inquiry number on the inquiry page.
S350-II: and displaying the historical inquiry number in a first area of the inquiry page.
S350-III: and displaying the current inquiry number in a second area of the inquiry page.
Referring to fig. 6 again, the server sends a second instruction to the terminal according to the query page, after the terminal receives the second instruction, the historical query number is displayed in the first area of the query page on the query page of the interface of the terminal, and the current query number is displayed in the second area of the query page.
The historical inquiry number is displayed in the first area of the inquiry page, and the current inquiry number is displayed in the second area, so that the user is prompted to know the historical inquiry number and the current inquiry number, and the efficiency of inquiring the service information by the user is improved. Because the range of the first area is smaller than that of the second area, the user can be guided to focus attention on the second area, and the efficiency of obtaining the current query number by the user is improved.
It is understood that the order of the S350-I, S350-II, S350-III is not limited to the order according to the above, and the order of the S350-I, S350-II, S350-III may be the order of the S350-I, S350-III, S350-II.
Optionally, the first area and the second area are respectively disposed at different positions of the query page. Because the first area and the second area are respectively arranged at different positions of the inquiry page, the overlapping of the content displayed by the first area and the content displayed by the second area is avoided.
Optionally, a font of the historical query number displayed on the first region is a first font, and a font of the current query number displayed on the second region is a second font, where the first font is different from the second font. Because the first font is different from the second font, the font of the historical inquiry number displayed on the first area is different from the font of the current inquiry number displayed on the second area, and the user can distinguish and know the historical inquiry number and the current inquiry number conveniently.
Optionally, the font size of the historical query number displayed on the first region is a first font size, and the font size of the current query number displayed on the second region is a second font size, wherein the first font size is smaller than the second font size. Because the first font size is smaller than the second font size, the font size of the historical inquiry serial number displayed on the first area is smaller than the font size of the current inquiry serial number displayed on the second area, and a user can know the current inquiry serial number conveniently.
Optionally, a font color of the historical query number displayed on the first area is a first color, and a font color of the current query number displayed on the second area is a second color, where the first color is different from the second color. Due to the fact that the first color is different from the second color, the font color of the historical query number displayed on the first area is different from the font color of the current query number displayed on the second area, and therefore a user can distinguish and know the historical query number and the current query number conveniently.
Referring to fig. 7 to 8 together, fig. 7 is a service query method according to a fourth embodiment of the present application; fig. 8 is a schematic interface diagram of a terminal according to a fourth embodiment of the present application. This embodiment mode can be combined with any of the embodiment modes described above. In this embodiment, the service query method provided by this embodiment is applied to a server, the query page includes a first area and a second area that are set at an interval, and the range of the first area is smaller than the range of the second area, the query page further includes a third area and a fourth area, and the third area is connected to the first area, and the fourth area is connected to the second area, and the service query method includes, but is not limited to, steps S410, S420, S430-I, S430-II, S440, S450-I, S450-II, S450-III, and S450-IV. The individual steps are described in detail below:
s410: and acquiring a query instruction sent by the terminal.
It can be understood that the server obtains the query instruction sent by the terminal. The query instruction sent by the terminal may be, but is not limited to, one or more of a telephone, a short message, a picture, application software, and the like. In this embodiment, the terminal sends the query instruction through application software. The application software can be, but is not limited to, one or more of existing social application software and independent applications. The social application software may be, but is not limited to, instant messaging software, and the independent application may be, but is not limited to, an application installed in an IO operating system.
S420: and detecting whether the terminal stores the query page or not according to the query instruction.
It can be understood that the server detects whether the terminal stores the query page according to the query instruction. And the server analyzes the query instruction to obtain a preset identifier at a preset position in the query instruction so as to detect whether the terminal stores a query page. The preset position refers to any one designated position in the query instruction, and the preset identifier refers to an identifier used for indicating whether the terminal contains the query page. For example, the query instruction "01100001", the last two bits of the instruction are preset positions, the instruction of the preset position is a preset identifier "01", and the preset identifier "01" indicates that the terminal stores a query page. The server analyzes the query instruction '01100001', detects the last two instructions '01' in the query instruction, and the preset identifier '01' indicates that the terminal stores the query page, so that the server detects that the terminal stores the query page.
S430-I: and if the terminal stores the query page, sending a first instruction to the terminal, wherein the first instruction is used for displaying the query page on the terminal.
It can be understood that, if the terminal stores the query page, the server sends a first instruction to the terminal, where the first instruction is used to display the query page on the terminal. In this embodiment, the query page is integrated into the social application. In other embodiments, the query page is integrated into a stand-alone application.
S430-II: and if the terminal does not have the query page, sending the query page to the terminal, and displaying the query page on the terminal.
It is to be understood that, if the terminal does not have the query page, the server sends the query page to the terminal and causes the query page to be displayed on the terminal.
S440: and acquiring the inquiry number sent by the terminal, wherein the inquiry page comprises an inquiry number used for inquiring the service information, and the inquiry number comprises a historical inquiry number and a current inquiry number.
The server obtains the query number sent by the terminal, wherein the query page includes the query number used for querying the service information, and the query number includes a historical query number and a current query number. For example, at a first time, the server obtains the query number, such as "01", sent by the terminal; at a second time after the first time, the server obtains the inquiry number, such as "02", sent by the terminal; then at the second moment, the query number "01" is the historical query number, and the query number "02" is the current query number.
S450-I: and sending a second instruction to the terminal according to the inquiry number, and displaying the service information corresponding to the historical inquiry number in the third area.
S450-II: displaying the service information corresponding to the current inquiry number in the fourth area;
S450-III: and displaying the historical inquiry number in a first area of the inquiry page.
S450-IV: and displaying the current inquiry number in a second area of the inquiry page.
Referring to fig. 8 again, after the server sends a second instruction to the terminal according to the query page, and the terminal receives the second instruction, service information corresponding to the historical query number is displayed in the third area, service information corresponding to the current query number is displayed in the fourth area, the historical query number is displayed in the first area of the query page, and the current query number is displayed in the second area of the query page on the query page of the interface of the terminal.
The historical inquiry number is displayed in the first area of the inquiry page, and the current inquiry number is displayed in the second area, so that the user is prompted to know the historical inquiry number and the current inquiry number, and the efficiency of inquiring the service information by the user is improved. And the service information corresponding to the historical inquiry number is displayed in the third area of the inquiry page, and the service information corresponding to the current inquiry number is displayed in the fourth area of the inquiry page, so that a user can conveniently know the service information corresponding to the historical inquiry number and the service information corresponding to the current inquiry number. Because the range of the first area is smaller than that of the second area, the third area is connected with the first area, and the fourth area is connected with the second area, the user can be guided to focus attention on the second area and the fourth area connected with the second area, and the efficiency of obtaining the current inquiry number and the service information corresponding to the current inquiry number by the user is improved.
It is understood that the S450-II, S450-III, S450-IV are not limited to the order described above.
Optionally, the first area, the second area, the third area, and the fourth area are respectively disposed at different positions of the query page. Because the first area, the second area, the third area and the fourth area are respectively arranged at different positions of the inquiry page, the overlapping of the content displayed by the first area, the content displayed by the second area, the content displayed by the third area and the content displayed by the fourth area is avoided.
Optionally, the font that shows on the first region is first font, the font that shows on the second region is the second font, the font that shows on the third region is the third font, the font that shows on the fourth region is the fourth font, wherein, first font the second font the third font reaches the fourth font is all inequality. Because the first font, the second font, the third font and the fourth font are different, the font displayed on the first area, the font displayed on the second area, the font displayed on the third area and the font displayed on the fourth area are different, so that a user can distinguish the content displayed on the first area, the content displayed on the second area, the content displayed on the third area and the content displayed on the fourth area.
Optionally, the font size of the historical query number displayed on the first region is a first font size, the font size of the current query number displayed on the second region is a second font size, the font size of the business information corresponding to the calendar query number displayed on the third region is a third font size, and the font size of the business information corresponding to the current query number displayed on the fourth region is a fourth font size, wherein the first font size is smaller than the second font size, and the third font size is smaller than the fourth font size. Because the first font size is smaller than the second font size, the font size of the historical inquiry serial number displayed on the first area is smaller than the font size of the current inquiry serial number displayed on the second area, and a user can know the current inquiry serial number conveniently. Correspondingly, the third font size is smaller than the fourth font size, so that the font size of the service information corresponding to the historical inquiry number displayed on the third area is smaller than the font size of the service information corresponding to the current inquiry number displayed on the fourth area, and a user can conveniently know the service information corresponding to the current inquiry number.
Optionally, a font color of the historical query number displayed on the first region is a first color, a font color of the current query number displayed on the second region is a second color, a font color of the service information corresponding to the historical query number displayed on the third region is a third color, and a font color of the service information corresponding to the current query number displayed on the fourth region is a fourth color, where the first color is different from the second color, and the third color is different from the fourth color. Due to the fact that the first color is different from the second color, the font color of the historical query number displayed on the first area is different from the font color of the current query number displayed on the second area, and therefore a user can distinguish and know the historical query number and the current query number conveniently. Correspondingly, because the third color is different from the fourth color, the font color of the service information corresponding to the historical query number displayed on the third area is different from the font color of the service information corresponding to the current query number displayed on the fourth area, so that a user can distinguish the service information corresponding to the historical query number displayed on the third area from the service information corresponding to the current query number displayed on the fourth area.
Referring to fig. 9 to 10 together, fig. 9 is a business query method according to a fifth embodiment of the present application; fig. 10 is a schematic interface diagram of a terminal according to a fifth embodiment of the present application. This embodiment may be combined with any one of the foregoing embodiments, and in this embodiment, the service query method provided by this embodiment is applied to a server, where the query page includes a first region and a second region that are set at an interval, and a range of the first region is smaller than a range of the second region, the query page further includes a third region and a fourth region, and the third region is connected to the first region, and the fourth region is connected to the second region, and the service query method includes, but is not limited to, steps S510, S520, S530-I, S530-II, S540, S550-I, S550-II, S550-III, and S550-IV. The individual steps are described in detail below:
s510: and acquiring a query instruction sent by the terminal.
It can be understood that the server obtains the query instruction sent by the terminal. The query instruction sent by the terminal may be, but is not limited to, one or more of a telephone, a short message, a picture, application software, and the like. In this embodiment, the terminal sends the query instruction through application software. The application software can be, but is not limited to, one or more of existing social application software and independent applications. The social application software may be, but is not limited to, instant messaging software, and the independent application may be, but is not limited to, an application installed in an IO operating system.
S520: and detecting whether the terminal stores the query page or not according to the query instruction.
It can be understood that the server detects whether the terminal stores the query page according to the query instruction. And the server analyzes the query instruction to obtain a preset identifier at a preset position in the query instruction so as to detect whether the terminal stores a query page. The preset position refers to any one designated position in the query instruction, and the preset identifier refers to an identifier used for indicating whether the terminal contains the query page. For example, the query instruction "01100001", the last two bits of the instruction are preset positions, the instruction of the preset position is a preset identifier "01", and the preset identifier "01" indicates that the terminal stores a query page. The server analyzes the query instruction '01100001', detects the last two instructions '01' in the query instruction, and the preset identifier '01' indicates that the terminal stores the query page, so that the server detects that the terminal stores the query page.
S530-I: and if the terminal stores the query page, sending a first instruction to the terminal, wherein the first instruction is used for displaying the query page on the terminal.
It can be understood that, if the terminal stores the query page, the server sends a first instruction to the terminal, where the first instruction is used to display the query page on the terminal. In this embodiment, the query page is integrated into the social application. In other embodiments, the query page is integrated into a stand-alone application.
S530-II: and if the terminal does not have the query page, sending the query page to the terminal, and displaying the query page on the terminal.
It is to be understood that, if the terminal does not have the query page, the server sends the query page to the terminal and causes the query page to be displayed on the terminal.
S540: and acquiring the inquiry number sent by the terminal, wherein the inquiry page comprises an inquiry number used for inquiring the service information, and the inquiry number comprises a historical inquiry number and a current inquiry number.
The server obtains the query number sent by the terminal, wherein the query page includes the query number used for querying the service information, and the query number includes a historical query number and a current query number. For example, at a first time, the server obtains the query number, such as "01", sent by the terminal; at a second time after the first time, the server obtains the inquiry number, such as "02", sent by the terminal; then at the second moment, the query number "01" is the historical query number, and the query number "02" is the current query number.
S550-I: sending a second instruction to the terminal according to the inquiry number, displaying the service information corresponding to the historical inquiry number in the third area, and adjusting the transparency of the service information corresponding to the historical inquiry number to be a first transparency;
S550-II: displaying the service information corresponding to the current inquiry number in the fourth area, and adjusting the transparency of the service information corresponding to the current inquiry number to be a second transparency, wherein the first transparency is greater than the second transparency;
S550-III: and displaying the historical inquiry number in a first area of the inquiry page.
S550-IV: and displaying the current inquiry number in a second area of the inquiry page.
The server sends a second instruction to the terminal according to the inquiry page, displays the service information corresponding to the historical inquiry number in the third area, and displays the service information corresponding to the current inquiry number in the fourth area; and displaying the historical inquiry number in a first area of the inquiry page, and displaying the current inquiry number in a second area of the inquiry page.
Because the first area of the inquiry page displays the historical inquiry number and the second area displays the current inquiry number, the user is prompted to know the historical inquiry number and the current inquiry number conveniently, and the efficiency of inquiring the service information by the user is improved. The third area of the inquiry page displays the service information corresponding to the historical inquiry number, and the fourth area of the inquiry page displays the service information corresponding to the historical inquiry number and the service information corresponding to the current inquiry number, so that a user can know the service information corresponding to the historical inquiry number and the service information corresponding to the current inquiry number conveniently. Due to the extent of the first area, it is convenient to guide the user to focus on the second area and a fourth area connecting the second area. The transparency of the service information corresponding to the current number is adjusted to be the second transparency, the transparency of the service information corresponding to the historical number is adjusted to be the first transparency, and the second transparency is smaller than the first transparency, so that the service information corresponding to the historical number is clearer compared with the service information corresponding to the current number, a user can conveniently obtain the service information corresponding to the current number, and the efficiency of obtaining the service information corresponding to the current number by the user is improved.
It is understood that the S550-II, S550-III, S550-IV are not limited to being in the order described above. The transparency refers to the transparency degree of the characters or the patterns, and if the characters and the patterns are completely transparent, the transparency is 100%; the smaller the transparency of the text and the pattern, the clearer the text and the pattern.
The method provided by the embodiment of the invention is explained in detail above, and the related device provided by the embodiment of the invention is provided below.
Referring to fig. 11, fig. 11 is a schematic structural diagram of a service query server according to an embodiment of the present invention. The service inquiry server 50 includes:
an obtaining unit 501, configured to obtain an inquiry instruction sent by a terminal;
a detecting unit 502, configured to detect whether a query page is stored in the terminal according to the query instruction;
an operation unit 503, configured to send a first instruction to the terminal if the terminal stores an inquiry page, where the inquiry page includes an inquiry number used for inquiring service information, and the inquiry number includes a historical inquiry number and a current inquiry number;
the obtaining unit 501 is further configured to obtain the query number sent by the terminal;
the operation unit 503 is further configured to send a second instruction to the terminal according to the query number, so as to display the service information corresponding to the query number on the query page.
In a possible implementation manner, the operation unit 503 is further configured to send the query page to the terminal if the terminal does not have the query page, and cause the query page to be displayed on the terminal.
In a possible implementation manner, the operation unit 503 is configured to issue a second instruction to the terminal according to the query number, so as to display the service information corresponding to the query number on the query page, and display the historical query number in the first area of the query page.
In a possible implementation manner, the operation unit 503 is configured to send a second instruction to the terminal according to the query number, so as to display the service information corresponding to the query number on the query page, and display the current query number in a second area of the query page.
In a possible implementation manner, the operation unit 503 is configured to issue a second instruction to the terminal according to the inquiry number, and display the service information corresponding to the historical inquiry number in the third area.
In a possible implementation manner, the operation unit 503 is configured to send a second instruction to the terminal according to the query number, and display the service information corresponding to the current query number in the fourth area.
In a possible implementation manner, the operation unit 503 is configured to issue a second instruction to the terminal according to the inquiry number, display the service information corresponding to the historical inquiry number in the third area, and adjust the transparency of the service information corresponding to the historical inquiry number to the first transparency; and displaying the service information corresponding to the current number in the fourth area, and adjusting the transparency of the service information corresponding to the current number to be a second transparency, wherein the first transparency is greater than the second transparency.
It should be noted that, for the functions of each functional unit of the service query server 50 provided in the embodiment of the apparatus of the present application, reference may be made to the relevant description of any one of the service query methods in the first embodiment to the fifth embodiment, and details are not described here again.
Referring to fig. 12, fig. 12 is a schematic structural diagram of an electronic device according to an embodiment of the invention. The electronic device 60 may comprise at least one memory component 601, at least one communication component 602, at least one processing component 603. In addition, the electronic device may further include general components such as an antenna and a power supply, which are not described in detail herein.
The storage component 601 may include one or more storage units, each of which may include one or more memories, and may be used to store programs and various data and to enable high-speed, automatic access to the programs or data during operation of the aforementioned devices. Physical devices having two stable states, denoted "0" and "1", respectively, may be employed to store information. The storage component 601 may be a Read-Only Memory (ROM) or other types of static storage devices that can store static information and instructions, a Random Access Memory (RAM) or other types of dynamic storage devices that can store information and instructions, an Electrically Erasable Programmable Read-Only Memory (EEPROM), a Compact Disc Read-Only Memory (CD-ROM) or other optical Disc storage, optical Disc storage (which may include Compact Disc, laser Disc, optical Disc, digital versatile Disc, blu-ray Disc, etc.), magnetic disk storage media or other magnetic storage devices, or any other medium that can be used to carry or store desired program code in the form of instructions or data structures and that can be accessed by a computer, but is not limited to such. The memory may be self-contained and coupled to the processor via a bus. The memory may also be integral to the processor.
The processing means 602 may also be referred to as a processor, a processing unit, a processing board, a processing module, a processing device, or the like. The processing unit may be a Central Processing Unit (CPU), a Network Processor (NP), or a combination of a CPU and an NP, or may be a microprocessor, an application-specific integrated circuit (ASIC), or one or more integrated circuits for controlling the execution of the above programs.
The communication component 603, which may also be referred to as a transceiver, or transceiver, etc., may be used for communicating with other devices or communication networks, which may include elements for wireless, wired, or other communication means.
When the electronic device 60 is the server shown in fig. 1, the processing component 602 is configured to invoke the data of the storage component 601 to execute any one of the service query methods in the first embodiment to the fifth embodiment, where relevant descriptions of the service query methods in any one of the first embodiment to the fifth embodiment are omitted here for brevity.
Embodiments of the present application also provide a computer-readable storage medium storing a computer program, which is executed by a processor to implement part or all of the steps of any one of the above-described embodiments. Wherein the computer-readable storage medium may include: a U-disk, a removable hard disk, a magnetic disk, an optical disk, a Read-Only Memory (ROM) or a Random Access Memory (RAM), and the like.
Embodiments of the present invention also provide a computer program, which may include instructions, which when executed by a computer, cause the computer to perform some or all of the steps comprising any one of the method embodiments described above.
In this application, the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the elements may be selected according to actual needs to achieve the objectives of the embodiments of the present invention.
In addition, functional components in the embodiments of the present application may be integrated into one component, or each component may exist alone physically, or two or more components may be integrated into one component. The integrated components can be realized in a form of hardware or a form of software functional units.
The integrated components, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be substantially or partially contributed by the prior art, or all or part of the technical solution may be embodied in a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
The foregoing detailed description of the embodiments of the present application has been presented to illustrate the principles and implementations of the present application, and the above description of the embodiments is only provided to help understand the methods and their core ideas of the present application; meanwhile, for a person skilled in the art, according to the idea of the present application, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present application.

Claims (10)

1. A service query method is applied to a server, and is characterized in that the service query method comprises the following steps:
acquiring a query instruction sent by a terminal;
detecting whether the terminal stores an inquiry page or not according to the inquiry instruction;
if the terminal stores the query page, a first instruction is sent to the terminal, and the first instruction is used for displaying the query page on the terminal;
acquiring a query number sent by the terminal, wherein the query page comprises a query number used for querying service information, and the query number comprises a historical query number and a current query number;
and sending a second instruction to the terminal according to the inquiry number so as to display the service information corresponding to the inquiry number on the inquiry page.
2. The service query method of claim 1, wherein the service query method further comprises:
and if the terminal does not have the query page, sending the query page to the terminal, and displaying the query page on the terminal.
3. The service inquiry method according to claim 1, wherein the inquiry page includes a first area and a second area that are set at an interval, and a range of the first area is smaller than a range of the second area, and the sending a second instruction to the terminal according to the inquiry number to display the service information corresponding to the inquiry number on the inquiry page includes:
and displaying the historical inquiry number in a first area of the inquiry page.
4. The service query method according to any one of claims 1 to 3, wherein the query page includes a first region and a second region that are set at an interval, and a range of the first region is smaller than a range of the second region, and sending a second instruction to the terminal according to the query number to display the service information corresponding to the query number on the query page includes:
and displaying the current inquiry number in a second area of the inquiry page.
5. The service inquiry method of claim 4, wherein the inquiry page further comprises a third area and a fourth area, the third area is connected to the first area, the fourth area is connected to the second area, and the sending a second command to the terminal according to the inquiry number so as to display the service information corresponding to the inquiry number on the inquiry page comprises:
and displaying the service information corresponding to the historical inquiry number in the third area.
6. The service inquiry method of claim 4, wherein the inquiry page further comprises a third area and a fourth area, the third area is connected to the first area, the fourth area is connected to the second area, and the sending a second command to the terminal according to the inquiry number so as to display the service information corresponding to the inquiry number on the inquiry page comprises:
and displaying the service information corresponding to the current inquiry number in the fourth area.
7. The service inquiry method of claim 4, wherein the inquiry page further comprises a third area and a fourth area, the third area is connected to the first area, the fourth area is connected to the second area, and the sending a second command to the terminal according to the inquiry number so as to display the service information corresponding to the inquiry number on the inquiry page comprises:
displaying the service information corresponding to the historical inquiry number in the third area, and adjusting the transparency of the service information corresponding to the historical inquiry number to be a first transparency;
and displaying the service information corresponding to the current number in the fourth area, and adjusting the transparency of the service information corresponding to the current number to be a second transparency, wherein the first transparency is greater than the second transparency.
8. A service query server, comprising:
the acquisition unit is used for acquiring the query instruction sent by the terminal;
the detection unit is used for detecting whether the terminal stores the query page or not according to the query instruction;
the terminal comprises an operation unit and a processing unit, wherein the operation unit is used for sending a first instruction to the terminal if the terminal stores an inquiry page, the inquiry page comprises an inquiry number used for inquiring service information, and the inquiry number comprises a historical inquiry number and a current inquiry number;
the acquiring unit is further configured to acquire the query number sent by the terminal;
the operation unit is further configured to send a second instruction to the terminal according to the inquiry number, so as to display the service information corresponding to the inquiry number on the inquiry page.
9. An electronic device is characterized by comprising a storage component, a communication component and a processing component, wherein the storage component, the communication component and the processing component are connected with each other, the storage component is used for storing data processing codes, and the communication component is used for carrying out information interaction with an external device; the processing means is configured to invoke program code to perform the method of any of the preceding claims 1 to 7.
10. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program which is executed by a processor to implement the method of any one of claims 1 to 7.
CN201910824342.8A 2019-09-02 2019-09-02 Service query method and related device Pending CN110674159A (en)

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