CN110659960A - Automatic generation method of change management service product, server and change management system - Google Patents
Automatic generation method of change management service product, server and change management system Download PDFInfo
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Abstract
The embodiment of the invention relates to an automatic generation method of a change management service product, a server and a change management system. The automatic generation method of the change management service product comprises the following steps: the method comprises the steps of firstly, grouping historical project information in a project resource library to obtain a plurality of feature project groups, then matching the obtained change demand information with the historical project information in the feature project groups, determining the feature project groups corresponding to the change demand information, further obtaining preferred product units in the feature project groups corresponding to the change demand information, and generating a change management service product according to the preferred product units.
Description
[ technical field ] A method for producing a semiconductor device
The invention relates to the technical field of reform management, in particular to an automatic generation method of a reform management service product, a server and a reform management system.
[ background of the invention ]
In the modern business environment, various organizations, especially enterprises, need to continuously improve the management capability in the process of operation and development, so as to overcome the difficulty in production and operation, improve the benefits of the organizations, and enable the organizations to be in good condition.
The organization promotes the management ability and often purchases management consultation services for professional consultation organizations. With the development of IT technology, the transaction of service products can be realized on an IT system, so that the customer can realize the inquiry of service products, the definition of service scope, the service purchase, the service tracking and the like through the IT system.
In the process of implementing the invention, the inventor finds that the related art has at least the following problems: in reality, the contents of service products are more and more complex, the contents of alternative product particles can be hundreds or thousands, and it is difficult for customers to combine the self-desired service products in a large number of product particles.
[ summary of the invention ]
In order to solve the above technical problem, embodiments of the present invention provide an automatic generation method of a change management service product, a server, and a change management system, which improve generation efficiency of the change management service product and enable the generated change management service product to better meet the needs of clients.
In order to solve the above technical problems, embodiments of the present invention provide the following technical solutions: an automatic generation method of a change management service product comprises the following steps:
grouping historical project information in a project resource library to obtain a plurality of characteristic project groups;
matching the acquired change demand information with the historical item information in a plurality of characteristic item groups, and determining the characteristic item group corresponding to the change demand information;
and acquiring an optimal product unit in the feature item group corresponding to the reform demand information, and generating the reform management service product according to the optimal product unit.
Optionally, the project resource library includes a plurality of historical project information, and each historical project information includes historical enterprise characteristic information and corresponding historical product characteristic information;
the method for grouping the historical project information in the project resource library to obtain a plurality of characteristic project groups comprises the following steps:
and dividing a plurality of historical project information in the project resource library into a plurality of characteristic project groups according to the historical enterprise characteristic information and the historical product characteristic information.
Optionally, the dividing, according to the historical enterprise feature information and the historical product feature information, the plurality of historical item information in the item resource library into a plurality of feature item groups includes:
matching a plurality of historical enterprise characteristic information to obtain corresponding enterprise type similarity;
matching a plurality of historical product characteristic information mutually to obtain corresponding product type similarity;
and dividing a plurality of corresponding historical project information in the project resource library into a plurality of characteristic project groups according to the enterprise type similarity and the product type similarity.
Optionally, the reform demand information includes reform enterprise characteristic information and reform management service product characteristic information;
the step of matching the acquired change demand information with the historical item information in the plurality of characteristic item groups to determine the characteristic item group corresponding to the change demand information includes:
similarity matching is carried out on the characteristic information of the revolutionary enterprises and the historical enterprise characteristic information in each characteristic item group, and corresponding similarity of the characteristic of the revolutionary enterprises is obtained;
similarity matching is carried out on the characteristic information of the change management service product and the historical product characteristic information in each characteristic item group, and the corresponding change management service product characteristic similarity is obtained;
and determining the characteristic item group corresponding to the reform demand information according to the feature similarity of the reform enterprise and the feature similarity of the reform management service product.
Optionally, the determining, according to the feature similarity of the reform enterprise and the feature similarity of the reform management service product, the feature item group corresponding to the reform demand information includes:
if the corresponding similarity of the characteristics of the revolutionary enterprises reaches the preset enterprise similarity,
and/or;
and if the corresponding characteristic similarity of the change management service product reaches the preset product similarity, determining that the change demand information belongs to the corresponding characteristic project group.
Optionally, the obtaining of the preferred product unit in the feature item group corresponding to the reform demand information includes:
the characteristic item group comprises a plurality of historical product characteristic information, and each historical product characteristic information corresponds to execution result evaluation information;
each historical product characteristic information comprises a plurality of product units;
and screening a plurality of preferred product units from the plurality of product units in each group of the characteristic project group according to the execution result evaluation information and the product units.
Optionally, the screening out a plurality of preferred product units from the plurality of product units in each feature item group according to the execution result evaluation information and the product units includes:
the execution result evaluation information is forward evaluation information, neutral evaluation information or negative evaluation information;
respectively establishing a mapping relation between the positive evaluation information, the neutral average information and the negative evaluation information and a plurality of product units;
and obtaining the weight corresponding to each product unit according to the mapping relation, and screening a plurality of preferable product units from each characteristic item group according to the weight.
Optionally, the obtaining a weight of each product unit according to the mapping relationship, and screening out a plurality of corresponding preferred product units from each group of the feature item groups according to the weight of each product unit includes:
and if the weight corresponding to the product unit reaches a preset optimal weight, determining the product unit corresponding to the weight as the optimal product unit.
In order to solve the above technical problems, embodiments of the present invention further provide the following technical solutions: a server is provided. The server includes: at least one processor; and
a memory communicatively coupled to the at least one processor; wherein the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of automated creation of a change management service product as described above.
In order to solve the above technical problems, embodiments of the present invention further provide the following technical solutions: a change management system. The reform management system includes: at least one processor; and
the system comprises a client, a service management server and a service management server, wherein the client is used for providing a change management service product management interactive interface which is used for displaying the generated change management service product; and
the server is communicated with the client.
Compared with the prior art, the method for automatically generating the reform management service product provided by the embodiment of the invention can obtain a plurality of feature item groups by grouping historical item information in an item resource library, then match the obtained reform demand information with the historical item information in the feature item groups, determine the feature item group corresponding to the reform demand information, further obtain the preferred product unit in the feature item group corresponding to the reform demand information, and generate the reform management service product according to the preferred product unit, can extract the preferred product unit from the corresponding feature item group according to the reform demand information, and automatically generate the reform management service product according to the preferred product unit, thereby improving the efficiency of generating the reform management service product, the generated change management service product can better meet the requirements of customers and improve the satisfaction of the customers.
[ description of the drawings ]
One or more embodiments are illustrated by way of example in the accompanying drawings, which correspond to the figures in which like reference numerals refer to similar elements and which are not to scale unless otherwise specified.
FIG. 1 is a schematic diagram of a corporate organization architecture according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of an application environment of an embodiment of the present invention;
FIG. 3 is a flowchart illustrating a method for automatically generating a change management service product according to an embodiment of the present invention;
FIG. 4 is a schematic flow chart of S10 in FIG. 3;
FIG. 5 is a schematic flow chart of S20 in FIG. 3;
FIG. 6 is a schematic flow chart of S30 in FIG. 3;
fig. 7 is a schematic flow chart of S31 in fig. 6;
FIG. 8 is a diagram illustrating mapping of execution result evaluation information to product units;
fig. 9 is a block diagram illustrating an automatic generation apparatus of a change management service product according to an embodiment of the present invention;
fig. 10 is a block diagram of a server according to an embodiment of the present invention.
[ detailed description ] embodiments
In order to facilitate an understanding of the invention, the invention is described in more detail below with reference to the accompanying drawings and specific examples. It will be understood that when an element is referred to as being "secured to" another element, it can be directly on the other element or intervening elements may also be present. When an element is referred to as being "connected" to another element, it can be directly connected to the other element or intervening elements may be present. As used in this specification, the terms "upper," "lower," "inner," "outer," "bottom," and the like are used in the orientation or positional relationship indicated in the drawings for convenience in describing the invention and simplicity in description, and do not indicate or imply that the referenced device or element must have a particular orientation, be constructed and operated in a particular orientation, and are not to be considered limiting of the invention. Furthermore, the terms "first," "second," "third," and the like are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.
Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. The terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used herein, the term "and/or" includes any and all combinations of one or more of the associated listed items.
Furthermore, the technical features mentioned in the different embodiments of the invention described below can be combined with each other as long as they do not conflict with each other.
The embodiment of the invention provides an automatic generation method of a reform management service product, which can obtain a plurality of feature item groups by grouping historical item information in an item resource library, then match the obtained reform demand information with the historical item information in the feature item groups, determine the feature item group corresponding to the reform demand information, further obtain a preferred product unit in the feature item group corresponding to the reform demand information, and generate the reform management service product according to the preferred product unit, and can extract the preferred product unit from the corresponding feature item group according to the reform demand information, and automatically generate the reform management service product according to the preferred product unit, thereby improving the efficiency of generating the reform management service product, the generated change management service product can better meet the requirements of customers and improve the satisfaction of the customers.
To facilitate the reader's understanding of pertinent terms referred to herein, the following description of related terms is provided, it being understood that such terms are merely used to aid in the interpretation of the description and that other extensions or different understandings of the same terms may be made by others skilled in the art from different angles, however, the specific understanding should be interpreted in conjunction with the context of the sentence and all terms are not intended to limit the scope of the embodiments of the invention.
An enterprise of transformation: the reform enterprise refers to an enterprise needing reform management, and orders service products on a reform management platform. For example, referring to fig. 1, a revolutionary enterprise organization architecture includes an administrative department, a research and development department, a marketing department, a purchasing department, a financial department, and a legal department. The enterprise features strongly related to the change management are: the industry, the scale of the enterprise, the position in the industry chain and the like, and according to the characteristics, the similarity between different enterprises can be calculated.
A change management service product: after ordering the service product on the change management platform, the change enterprise creates the change management service product based on the ordered service product. The project features strongly related to the change management are: types of transmutation, for example: human resource change, financial change, etc. Similarity between different items can be calculated according to the characteristics of the items.
The successful elements of the reform management service product are as follows: the method mainly comprises the following points: 1. whether the change direction is accurate, such as human resource change management or financial change management; 2. whether the highest leader of an enterprise insists on supporting the change or not; 3. whether the investment of enterprises on the reform is in place or not; 4. whether the transformation scheme has industry best practice reference or not, and the best practice needs to be combined with business of an enterprise; 5. the participation degree, the participation time, and the like of the core role; 6. the management of the transformation process needs a management evaluation point and a technical evaluation point, the completion condition of the task is checked, and the delivery quality is ensured.
Product unit: the change management service product comprises a plurality of product units, the content which needs to be executed and is contained in the product units, and one or more product units. For example, the human resource revolution management service product includes a plurality of product units such as current state investigation, problem analysis, remote review, and field review.
The following illustrates an application environment of the automatic generation method of the change management service product.
FIG. 2 is a schematic diagram of an application environment of a method for automatically generating a change management service product according to an embodiment of the present invention; as shown in fig. 2, the application scenario includes a client 21 and a server 22, and the client 21 communicates with the server 22, wherein the communication method may be a wired communication or a wireless communication.
The client 21 is used for displaying interaction pages related to the change management, such as an enterprise questionnaire page, a registration page, a change management service product selection page, and the like. The enterprise questionnaire page, the registration page and the reform management service product selection page comprise a plurality of survey options, and enterprise users can select or fill in the corresponding survey options on the corresponding pages. For example, an enterprise user may select or fill out the industry to which the enterprise belongs, the size of the enterprise, the location in the industry chain, and so forth on an enterprise questionnaire page.
After the enterprise user selects or completes the filling in at the client 21, the client 21 automatically captures the data filled or selected by the user, and then the server 22 obtains the data and generates the reform demand information according to the data. The server 22 further matches the acquired change demand information with the historical item information in the plurality of characteristic item groups to determine the characteristic item group corresponding to the change demand information; and then acquiring an optimal product unit in the feature item group corresponding to the reform demand information, and generating the reform management service product according to the optimal product unit.
In some embodiments, the server 22 may be a physical server or a logical server virtualized from multiple physical servers. The server 22 may also be a server cluster formed by a plurality of servers capable of communicating with each other, and each functional module may be distributed on each server in the server cluster.
The client may be any suitable type of electronic device, such as a server, a smartphone, a computer, a Personal Digital Assistant (PDA), a tablet computer, or a smart watch, among others. Wherein the electronic device may be configured in any suitable shape to meet different business scenarios.
Fig. 3 is an embodiment of an automatic generation method of a change management service product according to an embodiment of the present invention. As shown in fig. 3, the method for automatically generating a reform management service product includes the following steps:
and S10, grouping the historical project information in the project resource library to obtain a plurality of characteristic project groups.
Specifically, the project resource library comprises a plurality of historical project information, and each historical project information comprises historical enterprise characteristic information and corresponding historical product characteristic information.
The historical enterprise characteristic information comprises the affiliated industry, the enterprise scale, the position in an industry chain and the like, and the similarity between different enterprises can be calculated according to the historical enterprise characteristic information. The historical enterprise characteristic information corresponds to the historical product characteristic information, and the product characteristic information is a change management service product which is created by a change enterprise on the basis of an ordered service product after the change enterprise orders the service product on a change management platform. Such as human resource evolution, financial evolution, etc. Similarity between different products can be calculated according to project characteristics.
Furthermore, historical project information in the project resource library can be grouped according to the historical enterprise feature information and the corresponding historical product feature information to obtain a plurality of feature project groups. Each feature item group includes a plurality of historical item information, and it can be understood that the historical enterprise feature information and the historical product feature information corresponding to the historical item information in each feature item group are the same or similar.
S20, matching the acquired change demand information with the historical item information in the plurality of characteristic item groups, and determining the characteristic item group corresponding to the change demand information.
The change demand information comprises change enterprise characteristic information and change management service product characteristic information;
specifically, the reform demand information may be generated from survey results obtained through interaction pages related to the reform management, such as an enterprise questionnaire page, a registration page, and a reform management service product selection page. For example, a plurality of survey options may be set on an enterprise questionnaire page, an enterprise user selects or fills in each survey option in the enterprise questionnaire page, and a selection result or a filling result input by the user in each survey option in the enterprise questionnaire page is used as a survey result, where the selection result is in the form of a choice question, for example, a survey question is "from which aspect your enterprise wants to improve research and development efficiency", option a: performance assessment of research and development personnel; and option B: researching and developing organization structure optimization; and option C: optimizing a research and development flow; option D: the capability of software developers is improved. The selection result may be a single check or a multiple check. The filling result is in a text input form, and the enterprise user fills text information on the column to be filled, such as: service requirement description, industry chain location, sales, year of year, benchmarking business name, and the like.
In some embodiments, the voice information of the enterprise user may also be collected in a voice form as the survey result, for example, the client collects the voice information corresponding to each survey option input by the user in the enterprise questionnaire page and sends the voice information to the server, and the server converts the voice information into text information and semantically analyzes the text information to obtain the survey result. If the voice information is in a non-standard language, the server translates the voice information into a standard language according to the voice type of the voice information, for example, when the voice information is English, the server translates the English into Chinese.
Further, the server extracts and analyzes the characteristic information of the reform enterprise and the characteristic information of the reform management service product according to the obtained survey result. For example, the affiliated industry, the enterprise scale, the position in the industry chain, the sales volume, the established year, the benchmarking enterprise name and the like corresponding to the enterprise user can be analyzed through the investigation result, so as to determine the corresponding revolutionary enterprise characteristic information. And analyzing the corresponding characteristic information of the change management service product through the service requirement description in the investigation result.
S30, obtaining the preferable product unit in the characteristic item group corresponding to the reform demand information, and generating the reform management service product according to the preferable product unit.
Specifically, the reform demand information is matched with historical item information in each feature item group, a preferred product unit in the feature item group corresponding to the reform demand information is obtained according to a matching result, and the reform management service product is generated according to the preferred product unit. It can be understood that the higher the change requirement information is matched with the historical item information in each feature item group or the higher the similarity is, the more the change management service product generated according to the preferred product unit in the corresponding feature item group meets the change requirement of the customer.
The embodiment of the invention provides an automatic generation method of a reform management service product, which can obtain a plurality of feature item groups by grouping historical item information in an item resource library, then match the obtained reform demand information with the historical item information in the feature item groups, determine the feature item group corresponding to the reform demand information, further obtain a preferred product unit in the feature item group corresponding to the reform demand information, and generate the reform management service product according to the preferred product unit, and can extract the preferred product unit from the corresponding feature item group according to the reform demand information, and automatically generate the reform management service product according to the preferred product unit, thereby improving the efficiency of generating the reform management service product, the generated change management service product can better meet the requirements of customers and improve the satisfaction of the customers.
In order to better group the historical item information in the item resource library to obtain a plurality of feature item groups, in some embodiments, referring to fig. 4, S10 includes the following steps:
and S11, matching the historical enterprise characteristic information to obtain corresponding enterprise type similarity.
The project resource library comprises a plurality of historical project information, each historical change enterprise corresponds to historical project information, and each historical project information comprises a historical change enterprise name, historical enterprise feature information and corresponding historical product feature information;
the historical enterprise characteristic information corresponding to the historical revolutionary enterprise comprises the affiliated industry, the enterprise scale, the position in an industry chain, the sales volume, the established year, the benchmarking enterprise name and the like.
Specifically, the industry, the scale of the enterprise, the position in the industry chain, the sales, the year of establishment, or the name of the target enterprise in the plurality of pieces of historical enterprise characteristic information are respectively matched with one another to obtain corresponding enterprise type similarities, and it can be understood that the higher the enterprise type similarity is, the more matched or similar the historical enterprise characteristic information is.
For example, the industry of the historic transformation enterprise A is the food retail industry, the enterprise size is medium, and the industry chain is positioned at the downstream and the sales amount is 1000-. The industry of the historical transformation enterprise B is the semiconductor manufacturing industry, the enterprise size is medium, the industry chain is located at the upstream, and the sales amount is 5000-. The industry of the historic transformation enterprise C is the food retail industry, the enterprise scale is large, and the enterprise is positioned at the downstream in the industry chain, and the sales amount is 2000- & ltSUP & gt 3000W. And then matching the historical enterprise characteristic information of the historical reform enterprise A, the historical reform enterprise B and the historical reform enterprise C to obtain the enterprise type similarity of the historical reform enterprise A and the historical reform enterprise B, the enterprise type similarity of the historical reform enterprise A and the historical reform enterprise B and the enterprise type similarity of the historical reform enterprise B and the historical reform enterprise C respectively.
The enterprise type similarity can be represented by a numerical value, and the larger or smaller the numerical value is, the higher the similarity is. The business type similarity may be represented by other characters, with different characters representing different levels of similarity.
And S12, matching the historical product characteristic information to obtain corresponding product type similarity.
The historical product characteristic information is specific service product types, such as: human resources, financial resources, and the like.
Specifically, the historical product feature information corresponding to the plurality of historical enterprise feature information is mutually matched to obtain corresponding product type similarity, and it can be understood that the higher the product type similarity is, the more matched or similar the historical product feature information is.
For example, the historical product characteristic information corresponding to the historical change enterprise a is human resource change, the historical product characteristic information corresponding to the historical change enterprise B is research and development process change, the historical product characteristic information corresponding to the historical change enterprise C is human resource change, and then the historical product characteristic information of the historical change enterprise a, the historical change enterprise B and the historical change enterprise C are matched with each other to obtain the product type similarity of the historical change enterprise a and the historical change enterprise B, and the product type similarity of the historical change enterprise B and the historical change enterprise C.
Wherein the similarity of the product types can be represented by a numerical value, and the larger or smaller the numerical value is, the higher the similarity is. The product type similarity may be represented by other characters, with different characters representing different levels of similarity.
And S13, dividing a plurality of corresponding historical project information in the project resource library into a plurality of characteristic project groups according to the enterprise type similarity and the product type similarity.
Specifically, if the enterprise type similarity reaches a preset enterprise similarity, and/or; if the product type similarity reaches the preset product similarity, the enterprise type similarity reaches the preset enterprise similarity, and/or; and dividing historical item information corresponding to the product type similarity reaching the preset product similarity into the characteristic item group.
For example, if the preset enterprise similarity is 6, the preset product similarity is 8,
if the enterprise type similarity of the historical change enterprise A and the historical change enterprise B is 4, the enterprise type similarity of the historical change enterprise A and the historical change enterprise B is 5, and the enterprise type similarity of the historical change enterprise B and the historical change enterprise C is 6.
If the similarity of the product types of the historical change enterprise A and the historical change enterprise B is 7, the similarity of the product types of the historical change enterprise A and the historical change enterprise B is 6, and the similarity of the product types of the historical change enterprise B and the historical change enterprise C is 9. The enterprise type similarity 6 and the product type similarity 9 of the historical change enterprise a and the historical change enterprise B respectively reach a preset enterprise similarity 6 and a preset product similarity 8, and the historical product feature information corresponding to the historical change enterprise a and the historical product feature information corresponding to the historical change enterprise B are divided into a group.
In order to better match the acquired change demand information with the historical item information in the feature item groups and determine the feature item group corresponding to the change demand information, in some embodiments, please refer to fig. 5, and S20 includes the following steps:
and S21, performing similarity matching on the characteristic information of the revolutionary enterprises and the historical enterprise characteristic information in each characteristic item group to obtain the corresponding similarity of the characteristics of the revolutionary enterprises.
The method comprises the steps that a transformation enterprise corresponds to transformation enterprise characteristic information, and the transformation enterprise characteristic information comprises the industry to which the transformation enterprise belongs, the enterprise scale, the position in an industrial chain, the sales volume, the established year, the benchmarking enterprise name and the like.
Specifically, similarity matching is respectively performed on the industry, the enterprise scale, the position in an industry chain, the sales volume, the established year or the benchmarking enterprise name and the like in the feature information of the revolutionary enterprise with the historical enterprise feature information in each feature item group to obtain the corresponding similarity of the feature information of the revolutionary enterprise, and it can be understood that the higher the similarity of the feature information of the revolutionary enterprise is, the more matched or similar the feature information of the revolutionary enterprise corresponding to the revolutionary enterprise and the corresponding feature item group are.
The similarity of the characteristics of the revolutionary enterprises can be represented by a numerical value, and the larger or smaller the numerical value is, the higher the similarity is. The similarity of the characteristics of the revolutionary enterprises can be represented by other characters, and different characters represent the similarity of different levels.
And S22, performing similarity matching on the characteristic information of the change management service product and the historical product characteristic information in each characteristic item group to obtain the corresponding change management service product characteristic similarity.
The characteristic information of the change management service product is a specific service product type, such as: human resources, financial resources, and the like.
Specifically, similarity matching is performed between the characteristic information of the change management service product corresponding to the characteristic information of the change enterprise and the characteristic information of the historical product in each characteristic item group, so as to obtain the characteristic similarity of the corresponding change management service product.
The similarity of the characteristics of the change management service products can be represented by a numerical value, and the larger or smaller the numerical value is, the higher the similarity is. The similarity of the characteristics of the change management service products can be represented by other characters, and different characters represent different levels of similarity.
And S23, determining the characteristic item group corresponding to the reform demand information according to the feature similarity of the reform enterprise and the feature similarity of the reform management service product.
Specifically, if the corresponding similarity of the characteristics of the revolutionary enterprises reaches a preset enterprise similarity, and/or;
and if the corresponding characteristic similarity of the change management service product reaches the preset product similarity, determining that the change demand information belongs to the corresponding characteristic project group.
For example, if the preset enterprise similarity is 6, the preset product similarity is 8, the change enterprise feature similarity between the change enterprise feature information and the historical enterprise feature information in the feature item group a is 5, and the change management service product feature similarity between the change management service product feature information and the historical product feature information in the feature item group a is 7; the similarity of the characteristic information of the reform enterprise and the characteristic information of the historical enterprise in the characteristic item group B is 4, and the similarity of the characteristic information of the reform management service product and the characteristic information of the historical product in the characteristic item group B is 6; the similarity of the characteristic information of the revolutionary enterprise and the characteristic information of the historical enterprise in the characteristic item group C is 7, and the similarity of the characteristic information of the revolutionary management service product and the characteristic information of the historical product in the characteristic item group C is 9. The feature information of the reform enterprise and the feature information of the reform management service product respectively reach a preset enterprise similarity of 6 and a preset product similarity of 8 with the feature similarity 7 and the feature similarity 9 of the feature item group C, so that it is determined that the reform demand information belongs to the corresponding feature item group C.
In order to better acquire a preferred product unit in the feature item group corresponding to the reform requirement information, in some embodiments, referring to fig. 6, S30 includes the following steps:
the characteristic item group comprises a plurality of historical product characteristic information, and each historical product characteristic information corresponds to execution result evaluation information; each of the historical product characteristic information includes a plurality of product units.
S31: and screening a plurality of preferred product units from the plurality of product units in each group of the characteristic project group according to the execution result evaluation information and the product units.
Wherein the execution result evaluation information is forward evaluation information, neutral evaluation information or negative evaluation information. And performing semantic analysis on the execution result evaluation information, and if the execution result evaluation information comprises positive words, such as "excellent", "good", "efficient", and "in time", and the like, determining that the execution result evaluation information is forward evaluation information. If the execution result evaluation information includes negative words, such as "not good", and "not effective", etc., the execution result evaluation information may be determined to be negative evaluation information. If the execution result evaluation information includes neutral words, such as "may still", "generally", and "still good", etc., it may be determined that the execution result evaluation information is neutral evaluation information.
The product unit is a specific content to be executed, and may be, for example, a current situation investigation, a problem analysis, a remote review, a field review, and the like.
Specifically, a mapping relationship exists between each type of execution result evaluation information and a plurality of product units, so that a plurality of preferred product units can be screened out from the plurality of product units in each group of feature item groups according to the execution result evaluation information and the product units.
In order to better screen out a plurality of the preferred product units from the product units in each of the feature item groups according to the execution result evaluation information and the product units, please refer to fig. 7, S31 includes the following steps:
s311, respectively establishing a mapping relation between the positive evaluation information, the neutral average information and the negative evaluation information and the plurality of product units.
Specifically, each type of the execution result evaluation information corresponds to a plurality of the product units, so that a mapping relationship can be established between each type of the execution result evaluation information and the plurality of the product units.
For example, as shown in fig. 8, the product unit corresponding to the forward evaluation information has a status quo investigation, a set of established projects and a field review; the product unit corresponding to the neutral average information has problem analysis, benchmarking best case sharing and remote review; and the product unit corresponding to the negative evaluation information comprises an established project group, remote evaluation and operation guidance. And then, according to the product units respectively corresponding to the positive evaluation information, the neutral average information and the negative evaluation information, a mapping chart as shown in fig. 8 is established.
S312, obtaining the weight corresponding to each product unit according to the mapping relation, and screening a plurality of preferable product units from each characteristic item group according to the weight.
Specifically, according to the mapping relationship, the product unit corresponding to the positive evaluation information is set as a first preset weight, the product unit corresponding to the neutral evaluation information is set as a second preset weight, and the product unit corresponding to the negative evaluation information is set as a third preset weight.
And if a plurality of preset weights are correspondingly set for the same product unit, averaging the preset weights to obtain the corresponding weight of the product unit. For example, as shown in fig. 8, when the product unit (the established item group) corresponds to a first preset weight of positive evaluation information and a third preset weight of negative evaluation information, respectively, the first preset weight and the third preset weight are averaged, and the average value is used as the weight corresponding to the product unit (the established item group). For another example, if the product unit (remote review) corresponds to a second preset weight of the neutral evaluation information and a third preset weight of the negative evaluation information, the second preset weight and the third preset weight are averaged, and the average value is used as the weight corresponding to the product unit (remote review).
And if only one preset weight is correspondingly set for one product unit, taking the corresponding preset weight as the weight corresponding to the product unit. As shown in fig. 8, if the product unit (operation guidance) corresponds to only the third preset weight of the negative evaluation information, the third preset weight is used as the weight corresponding to the product unit (operation guidance).
Therefore, according to the mapping relationship, as shown in table 1, the weight corresponding to each product unit is obtained.
| Product particles | Weight of |
| Status quo investigation | 0.7 |
| Problem analysis | 0.8 |
| Establishing item group | 0.6 |
| Benchmarking best case sharing | 0.7 |
| Remote review | 0.1 |
| On-site review | 0.3 |
| Operation guide | 1.0 |
TABLE 1
Specifically, after the weight corresponding to each product unit is obtained, if the weight corresponding to the product unit reaches a preset preferred weight, the product unit corresponding to the weight is determined to be the preferred product unit.
For example, the preset priority weight is 0.6, as shown in table 1, the weight 0.7 corresponding to the product unit (benchmarking best case sharing) is greater than the preset priority weight 0.6, the weight 1.0 corresponding to the product unit (operation tutoring) is greater than the preset priority weight 0.6, the weight 0.7 corresponding to the product unit (status quoting) is greater than the preset priority weight 0.6, and the weight 0.8 corresponding to the product unit (problem analysis) is greater than the preset priority weight 0.6. And determining that the product units (the benchmarking optimal case sharing, the operation tutoring, the current situation investigation and the problem analysis) are all the preferred product units if the benchmarking optimal case sharing, the operation tutoring, the current situation investigation and the problem analysis all reach the preset preferred weight.
It should be noted that, in the foregoing embodiments, a certain order does not necessarily exist between the foregoing steps, and it can be understood by those skilled in the art from the description of the embodiments of the present application that, in different embodiments, the foregoing steps may have different execution orders, that is, may be executed in parallel, may also be executed in an exchange manner, and the like.
As another aspect of the embodiment of the present application, the embodiment of the present application provides an automatic generation apparatus 20 for a change management service product. Referring to fig. 9, the automatic generation apparatus 20 for a change management service product includes: a feature item group generating module 21, a matching module 22 and a change management service product generating module 23.
The characteristic item group generating module 21 is configured to perform grouping processing on the historical item information in the item resource library to obtain a plurality of characteristic item groups.
The matching module 22 is configured to match the acquired change demand information with the historical item information in the plurality of feature item groups, and determine the feature item group corresponding to the change demand information.
The change management service product generating module 23 is configured to obtain an optimal product unit in the feature item group corresponding to the change demand information, and generate the change management service product according to the optimal product unit.
Therefore, in this embodiment, a plurality of feature item groups may be obtained by grouping historical item information in an item resource library, and then matching the obtained change demand information with the historical item information in the plurality of feature item groups, determining the feature item group corresponding to the change demand information, further obtaining a preferred product unit in the feature item group corresponding to the change demand information, and generating the change management service product according to the preferred product unit, in which the above method may extract the preferred product unit from the corresponding feature item group according to the change demand information, and automatically generate the change management service product according to the preferred product unit, thereby improving the efficiency of generating the change management service product, and the generated change management service product may better meet the requirements of clients, the satisfaction degree of the customer is improved.
It should be noted that the automatic generation device for a change management service product can execute the automatic generation method for a change management service product provided by the embodiment of the present invention, and has corresponding functional modules and beneficial effects of the execution method. For technical details that are not described in detail in the embodiment of the automatic generation apparatus of the change management service product, reference may be made to the automatic generation method of the change management service product provided in the embodiment of the present invention.
Fig. 10 is a block diagram of a server 100 according to an embodiment of the present invention. The server 100 may be used to implement the functions of all or part of the functional modules in the main control chip. As shown in fig. 10, the server 100 may include: a processor 110, a memory 120, and a communication module 130.
The processor 110, the memory 120 and the communication module 130 establish a communication connection therebetween by means of a bus.
The processor 110 may be of any type, including a processor 110 having one or more processing cores. The system can execute single-thread or multi-thread operation and is used for analyzing instructions to execute operations of acquiring data, executing logic operation functions, issuing operation processing results and the like.
The memory 120 is a non-transitory computer readable storage medium, and can be used to store non-transitory software programs, non-transitory computer executable programs, and modules, such as program instructions/modules corresponding to the automatic generation method of the change management service product in the embodiment of the present invention (for example, the feature item group generation module 21, the matching module 22, and the change management service product generation module 23 shown in fig. 9). The processor 110 executes various functional applications and data processing of the automatic generation apparatus 20 of the change management service product by executing the non-transitory software program, instructions and modules stored in the memory 120, that is, implements the automatic generation method of the change management service product in any one of the above method embodiments.
The memory 120 may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store data created according to the use of the change management service product automatic generation apparatus 20, and the like. Further, the memory 120 may include high speed random access memory, and may also include non-transitory memory, such as at least one magnetic disk storage device, flash memory device, or other non-transitory solid state storage device. In some embodiments, memory 120 optionally includes memory located remotely from processor 110, which may be connected to server 10 via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
The memory 120 stores instructions executable by the at least one processor 110; the at least one processor 110 is configured to execute the instructions to implement the method for automatically generating a change management service product in any of the above method embodiments, for example, to execute the above-described method steps 10, 20, 30, and so on, to implement the functions of the modules 21-23 in fig. 9.
The communication module 130 is a functional module for establishing a communication connection and providing a physical channel. The communication module 130 may be any type of wireless or wired communication module 130 including, but not limited to, a WiFi module or a bluetooth module, etc.
Further, the embodiment of the invention also provides a reform management system, which comprises a client and a server, wherein the client is used for providing a reform management service product management interactive interface, and the server is in communication connection with the client.
The client is used for displaying interaction pages related to the change management, such as an enterprise questionnaire page, a registration page, a change management service product selection page and the like. The enterprise questionnaire page, the registration page and the reform management service product selection page comprise a plurality of survey options, and enterprise users can select or fill in the corresponding survey options on the corresponding pages. For example, an enterprise user may select or fill out the industry to which the enterprise belongs, the size of the enterprise, the location in the industry chain, and so forth on an enterprise questionnaire page.
After the enterprise user selects or completes the filling in at the client, the client automatically captures the data filled or selected by the user, and then the server obtains the data and generates the reform demand information according to the data. The server matches the acquired change demand information with the historical item information in the plurality of characteristic item groups to determine the characteristic item group corresponding to the change demand information; and then acquiring an optimal product unit in the feature item group corresponding to the reform demand information, and generating the reform management service product according to the optimal product unit.
In some embodiments, the server may be a physical server or a logical server virtualized from multiple physical servers. The server may also be a server cluster formed by a plurality of servers capable of communicating with each other, and each functional module may be respectively distributed on each server in the server cluster.
The client may be any suitable type of electronic device, such as a server, a smartphone, a computer, a Personal Digital Assistant (PDA), a tablet computer, or a smart watch, among others. Wherein the electronic device may be configured in any suitable shape to meet different business scenarios.
Further, embodiments of the present invention also provide a non-transitory computer-readable storage medium storing computer-executable instructions, which are executed by one or more processors 110, for example, by one of the processors 110 in fig. 10, and can cause the one or more processors 110 to execute the automatic generation method of the change management service product in any of the above-mentioned method embodiments, for example, execute the above-mentioned method steps 10, 20, 30, and so on, and implement the functions of the modules 21 to 23 in fig. 9.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a general hardware platform, and certainly can also be implemented by hardware. It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above may be implemented by associated hardware as a computer program in a computer program product, the computer program being stored in a non-transitory computer-readable storage medium, the computer program comprising program instructions that, when executed by an associated apparatus, cause the associated apparatus to perform the processes of the embodiments of the methods described above. The storage medium may be a magnetic disk, an optical disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), or the like.
The product can execute the automatic generation method of the change management service product provided by the embodiment of the invention, and has the corresponding functional modules and beneficial effects of executing the automatic generation method of the change management service product. For the technical details that are not described in detail in this embodiment, reference may be made to the method for automatically generating a change management service product provided by the embodiment of the present invention.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; within the idea of the invention, also technical features in the above embodiments or in different embodiments may be combined, steps may be implemented in any order, and there are many other variations of the different aspects of the invention as described above, which are not provided in detail for the sake of brevity; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.
Claims (10)
1. A method for automatically generating a change management service product is characterized by comprising the following steps:
grouping historical project information in a project resource library to obtain a plurality of characteristic project groups;
matching the acquired change demand information with the historical item information in a plurality of characteristic item groups, and determining the characteristic item group corresponding to the change demand information;
and acquiring an optimal product unit in the feature item group corresponding to the reform demand information, and generating a reform management service product according to the optimal product unit.
2. The method of claim 1,
the project resource library comprises a plurality of historical project information, and each historical project information comprises historical enterprise characteristic information and corresponding historical product characteristic information;
the method for grouping the historical project information in the project resource library to obtain a plurality of characteristic project groups comprises the following steps:
and dividing a plurality of historical project information in the project resource library into a plurality of characteristic project groups according to the historical enterprise characteristic information and the historical product characteristic information.
3. The method of claim 2, wherein the dividing the plurality of historical item information in the item repository into the plurality of characteristic item groups according to the historical enterprise characteristic information and the historical product characteristic information comprises:
matching a plurality of historical enterprise characteristic information to obtain corresponding enterprise type similarity;
matching a plurality of historical product characteristic information mutually to obtain corresponding product type similarity;
and dividing a plurality of corresponding historical project information in the project resource library into a plurality of characteristic project groups according to the enterprise type similarity and the product type similarity.
4. The method of claim 2, wherein the reform demand information includes reform enterprise characteristic information and reform management service product characteristic information;
the step of matching the acquired change demand information with the historical item information in the plurality of characteristic item groups to determine the characteristic item group corresponding to the change demand information includes:
similarity matching is carried out on the characteristic information of the revolutionary enterprises and the historical enterprise characteristic information in each characteristic item group, and corresponding similarity of the characteristic of the revolutionary enterprises is obtained;
similarity matching is carried out on the characteristic information of the change management service product and the historical product characteristic information in each characteristic item group, and the corresponding change management service product characteristic similarity is obtained;
and determining the characteristic item group corresponding to the reform demand information according to the feature similarity of the reform enterprise and the feature similarity of the reform management service product.
5. The method according to claim 4, wherein the determining the feature item group corresponding to the change demand information according to the change enterprise feature similarity and the change management service product feature similarity includes:
if the corresponding similarity of the characteristics of the revolutionary enterprises reaches the preset enterprise similarity,
and/or;
and if the corresponding characteristic similarity of the change management service product reaches the preset product similarity, determining that the change demand information belongs to the corresponding characteristic project group.
6. The method according to any one of claims 2 to 5, wherein the obtaining of the preferred product unit in the feature item group corresponding to the reform demand information includes:
the characteristic item group comprises a plurality of historical product characteristic information, and each historical product characteristic information corresponds to execution result evaluation information;
each historical product characteristic information comprises a plurality of product units;
and screening a plurality of preferred product units from the plurality of product units in each group of the characteristic project group according to the execution result evaluation information and the product units.
7. The method of claim 6, wherein said screening a number of said preferred product units from said plurality of product units in each of said feature item groups based on said execution result evaluation information and said product units comprises:
the execution result evaluation information is positive evaluation information, neutral evaluation information or negative evaluation information;
respectively establishing a mapping relation between the positive evaluation information, the neutral average information and the negative evaluation information and a plurality of product units;
and obtaining the weight corresponding to each product unit according to the mapping relation, and screening a plurality of preferable product units from each characteristic item group according to the weight.
8. The method of claim 7, wherein the obtaining a weight of each product unit according to the mapping relationship and screening out a plurality of corresponding preferred product units from each group of the feature item groups according to the weight of each product unit comprises:
and if the weight corresponding to the product unit reaches a preset optimal weight, determining the product unit corresponding to the weight as the optimal product unit.
9. A server, comprising:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of automated creation of a change management service product of any of claims 1 to 8.
10. A change management system, comprising:
the system comprises a client, a service management server and a service management server, wherein the client is used for providing a change management service product management interactive interface which is used for displaying the generated change management service product; and
the server of claim 9, in communication with the client.
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