CN110650249B - Call answering method and device, computer equipment and storage medium - Google Patents

Call answering method and device, computer equipment and storage medium Download PDF

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Publication number
CN110650249B
CN110650249B CN201910743896.5A CN201910743896A CN110650249B CN 110650249 B CN110650249 B CN 110650249B CN 201910743896 A CN201910743896 A CN 201910743896A CN 110650249 B CN110650249 B CN 110650249B
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calling
user
editor
call
contact type
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CN110650249A (en
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刘真
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Ping An Technology Shenzhen Co Ltd
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Ping An Technology Shenzhen Co Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/02—Calling substations, e.g. by ringing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/20—Automatic or semi-automatic exchanges with means for interrupting existing connections; with means for breaking-in on conversations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Human Computer Interaction (AREA)
  • Computer Security & Cryptography (AREA)
  • Technology Law (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephone Function (AREA)

Abstract

The invention discloses a call answering method, a call answering device, computer equipment and a storage medium, and relates to the technical field of pedestal operation and maintenance. The call answering method comprises the following steps: the calling terminal starts an incoming call differential mode according to an editor starting instruction input by a user, and initiates an editor starting request to the calling terminal when the calling terminal initiates a calling request. And after the calling terminal confirms the starting of the editor by the user, the calling terminal acquires the theme information input by the user through the content editor and sends the ID I of the calling terminal user to the called terminal. The called end determines the ringing state and the target ratio of the ringing state according to the theme information input by the user and the user ID of the calling end, and prompts the user to answer the call. By adopting the call answering method, the expected call answering effect of the user can be improved.

Description

Call answering method and device, computer equipment and storage medium
[ technical field ] A method for producing a semiconductor device
The invention relates to the technical field of pedestal operation and maintenance, in particular to a method and a device for answering a call, computer equipment and a storage medium.
[ background of the invention ]
Today, mobile internet lives more and more, network voice call/network video call have become one of the communication modes commonly used by people. They make people's communication no longer receive the restriction of physical space, have greatly made things convenient for people's life. At present, a called party in voice call/network video call is unconditional, that is, as long as the calling party has authority to initiate voice call, the call can be initiated in no time and no occasion. Thus, the call partner may be disturbed in some scenarios, such as a meeting, sleeping, etc. Typically in this case the called party has to be protected from being disturbed by turning off the ringing sound. However, this method is indiscriminate, and if it is an important person or thing, the called party may be lost because the ring-off cannot prompt the called party.
[ summary of the invention ]
In view of this, embodiments of the present invention provide a call answering method, device, computer device and storage medium, so as to solve the problem that the current expected call answering effect is not good.
In a first aspect, an embodiment of the present invention provides a call answering method, including the following steps executed by a called end:
starting an incoming call differential mode according to an editor starting instruction input by a user, wherein the incoming call differential mode requests a calling terminal to start a content editor when the calling terminal calls, and the content editor is used for acquiring theme information input by a calling terminal user;
receiving a call request of the calling terminal, interrupting the call of the call request, and initiating an editor enabling request to the calling terminal;
receiving call parameters sent by a calling terminal, and recovering the call of the call request, wherein the call parameters comprise subject information input by a calling terminal user and a calling terminal user ID;
performing keyword matching on the subject information and a preset emergency condition comparison table, and determining a ringing state and a ratio of the ringing state according to a keyword matching result, wherein the emergency condition comparison table stores keywords for comparison, each keyword has a corresponding emergency level, and the ringing state comprises ringing, vibration and flashing;
querying a preset contact type table by adopting the ID of the calling end user, determining the contact type of the calling end user, and acquiring a corresponding priority factor according to the contact type of the calling end user, wherein the contact type table stores a mapping relation between the user ID and the contact type, the contact type and the priority factor have a mapping relation in advance, and the priority factor is a weight factor representing the priority level of the contact type;
multiplying the ratio of the ringing state by the priority factor to obtain a target ratio of the ringing state;
and prompting a user to answer the phone according to the ringing state and the target ratio of the ringing state.
The above aspects and any possible implementations further provide an implementation in which, prior to the initiating of the incoming call differentiation mode according to the editor start instruction input by the user, the method further comprises:
establishing a monitoring service, wherein the monitoring service is used for monitoring whether a call request exists;
establishing an editor enabling request, wherein the editor enabling request is triggered when the monitoring service monitors that a call request exists and is sent to the calling terminal, so that the calling terminal starts the content editor on a calling terminal interface according to the content editor enabling request;
establishing the incoming call differentiation mode based on the listening service and the editor enable request, the incoming call differentiation mode being controlled to be turned on by the editor launch instruction.
As to the above-mentioned aspects and any possible implementation manner, there is further provided an implementation manner, where performing keyword matching on the topic information and a preset emergency situation comparison table, and determining an alarm state and a ratio of the alarm state according to a result of the keyword matching includes:
segmenting the subject information by adopting a word segmentation tool to obtain words to be compared;
matching the words to be compared with the preset emergency situation comparison table to obtain matched keywords, wherein the matched keywords refer to keywords which are successfully matched;
taking the matched keyword with the highest emergency level as a first target keyword;
and determining the ringing state and the ratio of the ringing state according to the emergency level corresponding to the first target keyword.
As to the above-mentioned aspects and any possible implementation manner, there is further provided an implementation manner, where the keyword matching is performed on the topic information and a preset emergency situation comparison table, and the ring down status and the ratio of the ring down status are determined according to a result of the keyword matching, the implementation manner further includes:
segmenting the topic information by adopting a word segmentation tool to obtain words to be compared;
matching the words to be compared with the preset emergency situation comparison table by keywords, if matched keywords are not obtained, performing matching analysis on the words to be compared and the keywords in the emergency situation comparison table by adopting a semantic analysis tool, and judging whether words with the same meanings as the keywords in the emergency situation comparison table exist in the words to be compared or not;
if yes, taking words with the same meanings as the keywords in the emergency situation comparison table as semantic matching keywords, wherein the semantic matching keywords refer to the keywords which are successfully matched by adopting semantic analysis;
taking the semantic matching keyword with the highest emergency level as a second target keyword;
and determining the ringing state and the ratio of the ringing state according to the emergency level corresponding to the second target keyword.
In a second aspect, an embodiment of the present invention provides a call answering device, including:
the incoming call differential mode starting module is used for starting an incoming call differential mode according to an editor starting instruction input by a user, wherein the incoming call differential mode requests a calling terminal to start a content editor when the calling terminal calls, and the content editor is used for acquiring theme information input by a calling terminal user;
an editor enabling request initiating module, configured to receive a call request from the calling end, interrupt a call of the call request, and initiate an editor enabling request to the calling end;
a calling parameter receiving module, configured to receive a calling parameter sent by a calling end, and recover a call of the calling request, where the calling parameter includes subject information and a calling end user ID input by a calling end user;
a ringing state ratio determining module, configured to perform keyword matching on the theme information and a preset emergency comparison table, and determine a ringing state and a ratio of the ringing state according to a result of the keyword matching, where the emergency comparison table stores keywords used for comparison, each keyword has a corresponding emergency level, and the ringing state includes ringing, vibration, and flashing;
a priority factor determining module, configured to query a preset contact type table by using the ID of the calling end user, determine the contact type of the calling end user, and obtain a corresponding priority factor according to the contact type of the calling end user, where the contact type table stores a mapping relationship between the ID of the user and the contact type, the contact type and the priority factor have a preset mapping relationship, and the priority factor is a weight factor representing a priority level of the contact type;
the target proportion determining module is used for multiplying the ratio of the ringing state by the priority factor to obtain the target ratio of the ringing state;
and the answering prompting module is used for prompting a user to answer according to the ringing state and the target ratio of the ringing state.
In a third aspect, an embodiment of the present invention provides a call answering method, including the following steps executed by a calling end:
initiating a call request to a called terminal;
when the called terminal is in an incoming call differential mode, receiving an editor starting request sent by the called terminal;
acquiring a determining instruction input by a calling end user, and starting a content editor based on the editor starting request;
and obtaining the theme information input by the calling end user through the content editor, and sending calling parameters to the called end, wherein the calling parameters comprise the theme information input by the calling end user and the ID of the calling end user.
In a fourth aspect, an embodiment of the present invention provides a call answering device, including:
a calling request initiating module for initiating a calling request to a called terminal;
an editor starting request receiving module, configured to receive an editor starting request sent by the called end when the called end is in an incoming call differentiation mode;
the content editor generation module is used for acquiring a determination instruction input by a calling end user and starting a content editor based on the editor starting request;
and the calling parameter sending module is used for acquiring the theme information input by the calling end user through the content editor and sending calling parameters to the called end, wherein the calling parameters comprise the theme information input by the calling end user and the ID of the calling end user.
In a fifth aspect, a computer device includes a memory, a processor, and a computer program stored in the memory and executable on the processor, where the processor implements the steps of the call answering method executed by the called terminal when executing the computer program, or implements the steps of the call answering method executed by the calling terminal when executing the computer program.
In a sixth aspect, an embodiment of the present invention provides a computer-readable storage medium, including: and a computer program, wherein the computer program is executed by a processor to implement the steps of the call answering method executed by the called terminal, or the processor is executed by the processor to implement the steps of the call answering method executed by the calling terminal.
In the embodiment of the invention, the called terminal starts the incoming call differential mode according to an editor starting instruction input by a user, and initiates an editor starting request to the calling terminal when the calling terminal initiates a calling request. After the calling terminal confirms the starting of the editor by the user, the theme information input by the user is obtained through the content editor, and the ID I of the calling terminal user is sent to the called terminal. The called terminal determines the ring state and the target ratio of the ring state according to the theme information input by the user and the user ID of the calling terminal, and prompts the user to answer.
[ description of the drawings ]
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive labor.
Fig. 1 is a flowchart of a call answering method performed by a calling party according to an embodiment of the present invention;
fig. 2 is a schematic block diagram of a call answering apparatus corresponding to a call answering method executed by a called terminal in one-to-one manner according to an embodiment of the present invention;
FIG. 3 is a flowchart of a call answering method performed by the calling terminal according to an embodiment of the present invention;
fig. 4 is a schematic block diagram of a call answering apparatus corresponding to a call answering method executed by a calling terminal in one-to-one manner according to an embodiment of the present invention;
FIG. 5 is a schematic diagram of a computer device according to an embodiment of the invention.
[ detailed description ] embodiments
For better understanding of the technical solutions of the present invention, the following detailed descriptions of the embodiments of the present invention are provided with reference to the accompanying drawings.
It should be understood that the described embodiments are only some embodiments of the invention, and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The terminology used in the embodiments of the invention is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in the examples of the present invention and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
It should be understood that the term "and/or" as used herein is merely a field that describes the same of an associated object, meaning that three relationships may exist, e.g., A and/or B, may represent: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the character "/" herein generally indicates that the former and latter related objects are in an "or" relationship.
It should be understood that although the terms first, second, third, etc. may be used to describe preset ranges, etc. in embodiments of the present invention, these preset ranges should not be limited to these terms. These terms are only used to distinguish preset ranges from each other. For example, the first preset range may also be referred to as a second preset range, and similarly, the second preset range may also be referred to as the first preset range, without departing from the scope of the embodiments of the present invention.
The word "if" as used herein may be interpreted as "at 8230; \8230;" or "when 8230; \8230;" or "in response to a determination" or "in response to a detection", depending on the context. Similarly, the phrases "if determined" or "if detected (a stated condition or event)" may be interpreted as "when determined" or "in response to a determination" or "when detected (a stated condition or event)" or "in response to a detection (a stated condition or event)", depending on the context.
Fig. 1 shows a flowchart of a call answering method executed by a called terminal in this embodiment. The call answering method can be applied to call environments such as network voice calls/network video calls and the like, and can be used for realizing call answering when a user calls. The voice call can be implemented on a computer device, where the computer device is a device capable of performing human-computer interaction with a user, and includes, but is not limited to, a computer, a smart phone, a tablet, and the like. As shown in fig. 1, the call answering method executed by the called terminal includes the following steps:
s10: and starting an incoming call differential mode according to an editor starting instruction input by a user, wherein the incoming call differential mode requests a calling terminal to start a content editor when the calling terminal calls, and the content editor is used for acquiring theme information input by a calling terminal user.
The editor starting instruction is an instruction for starting a content editor function during calling, the called terminal starts an incoming call differentiation mode after acquiring the editor starting instruction input by a user, and the calling terminal can be required to fill subject information in the content editor before a call is connected. The incoming call differentiation mode refers to a mode in which the calling terminal performs differential treatment when calling the called terminal, and in this embodiment, may specifically refer to differential treatment that is different in the ratio of the ring tone state to the ring tone state. The theme information refers to information related to a call theme, such as an emergency call, a non-emergency call, a critical item call, and the like, which is filled in on the content editor.
Further, before step S10, namely, before the incoming call differentiation mode is turned on according to the editor start instruction input by the user, the method further includes:
s11: and establishing a monitoring service, wherein the monitoring service is used for monitoring whether a call request exists.
S12: and establishing an editor enabling request, wherein the editor enabling request is triggered when the monitoring service monitors that the calling request exists and is sent to the calling terminal, so that the calling terminal starts a content editor on a calling terminal interface according to the content editor enabling request.
S13: an incoming call differentiation mode is established based on the listening service and the editor enable request, the incoming call differentiation mode being controlled to be turned on by the editor launch instruction.
The monitoring service and the editor enabling request are combined, and when the called terminal monitors the call request in the monitoring process, the editor enabling request can be correspondingly sent to the calling terminal, so that the function of the incoming call differentiation mode is realized. The incoming call differential mode can be integrated into a button control to be turned on and off, and when the incoming call differential mode is started, the monitoring service is started and is immediately prepared to send an editor enabling request to the calling terminal after a call request is monitored.
In steps S11-S13, a specific embodiment of pre-establishing the incoming call differentiation mode is provided, which can be quickly and easily implemented by establishing the listening service and the editor activation request.
S20: receiving a call request of a calling terminal, interrupting the call of the call request, and initiating an editor enabling request to the calling terminal.
It can be understood that, when the called terminal turns on the incoming call differentiation mode, the calling terminal needs to input theme information in the content editor to show the importance of the call before it can be connected. In one embodiment, when the called terminal receives the call request, the call of the call request is temporarily interrupted, and an editor enabling request is initiated to the calling terminal, so that the call is resumed after the user inputs the subject information.
S30: and receiving call parameters sent by the calling terminal, and recovering the call of the call request, wherein the call parameters comprise theme information and a calling terminal user ID input by a calling terminal user.
It can be understood that the subject information and the user ID of the calling end user can both represent the important (emergency) degree of the call, and the incoming calls of different calling ends can be treated differently according to the call parameter setting.
S40: and matching the theme information with a preset emergency condition comparison table by keywords, and determining the ringing state and the ratio of the ringing state according to the keyword matching result, wherein the emergency condition comparison table stores the keywords for comparison, each keyword has a corresponding emergency grade, and the ringing state comprises ringing, vibration and flashing.
Wherein, the ratio of the ring status refers to the percentage of the ring status presented, such as 100% ring, 50% vibration and 50% flash.
In one embodiment, before the ringing state, the emergency comparison table is used to perform keyword matching with the subject information, and the ringing state and the ratio of the ringing state are determined according to the result of keyword matching. The theme information can reflect the calling theme which the user calls and wants to express, the user of the calling terminal can directly input 'emergency' in the content editor, or input the name of a certain project, so that the called terminal can determine the ringing state and the ratio of the ringing state according to the matched keywords.
S50: the method comprises the steps of inquiring a preset contact type table by using a calling end user ID, determining the contact type of the calling end user, and acquiring a corresponding priority factor according to the contact type of the calling end user, wherein the contact type table stores a mapping relation between the user ID and the contact type, the contact type and the priority factor are preset with a mapping relation, and the priority factor is a weight factor representing the priority level of the contact type.
It will be appreciated that for an intentionally harassing situation (such as a deliberately urgent input), the user of the malicious harassment may be given a lower priority factor, and may even be set to 0, directly masked. Accordingly, for family, friends, colleagues, etc., the priority factor may be adjusted higher accordingly.
In one embodiment, the priority factor may be determined based on the caller ID, which directly reflects the importance of the caller.
S60: multiplying the ratio of the ringing states by the priority factor to obtain a target ratio of the ringing states.
S70: and prompting the user to answer the call according to the ringing state and the target ratio of the ringing state.
In one embodiment, if the ringing state is vibration and the target rate of vibration is 100%, the user is prompted to answer the call according to the ringing state and the target rate of the ringing state.
Further, the user can customize the priority setting vibration < ring < flashing light between the various ring states, thereby further distinguishing the importance of the call.
Further, in step S40, performing keyword matching on the topic information and a preset emergency situation comparison table, and determining the alarm state and the ratio of the alarm state according to the result of the keyword matching, specifically including:
s411: and segmenting the subject information by adopting a word segmentation tool to obtain words to be compared.
S412: and matching the words to be compared with a preset emergency situation comparison table to obtain matched keywords, wherein the matched keywords refer to the keywords which are successfully matched.
S413: and taking the matched keyword with the highest urgency level as a first target keyword.
S414: and determining the ringing state and the ratio of the ringing state according to the emergency level corresponding to the first target keyword.
In steps S411 to S414, a specific implementation of determining the ring down status and the ratio of the ring down status is provided, a word segmentation tool may be used to segment the subject information and then perform matching, so as to provide the matching accuracy, and the matching keyword may be selected as the first target keyword with the highest urgency level, so as to quickly and accurately determine the ring down status and the ratio of the ring down status according to the urgency level corresponding to the first target keyword.
Further, in step S40, matching the topic information with a preset emergency situation comparison table by a keyword, and determining a ring-down state and a ratio of the ring-down state according to a result of the keyword matching, specifically including:
s421: and segmenting the subject information by adopting a word segmentation tool to obtain words to be compared.
S422: and matching the words to be compared with keywords in a preset emergency situation comparison table, if matched keywords are not obtained, performing matching analysis on the words to be compared and the keywords in the emergency situation comparison table by adopting a semantic analysis tool, and judging whether words with the same meanings as the keywords in the emergency situation comparison table exist in the words to be compared.
S423: and if the keywords exist, taking the words with the same meanings as the keywords in the emergency situation comparison table as semantic matching keywords, wherein the semantic matching keywords refer to the keywords which are successfully matched by adopting semantic analysis.
S424: and taking the semantic matching keyword with the highest emergency level as a second target keyword.
S425: and determining the ringing state and the ratio of the ringing state according to the emergency level corresponding to the second target keyword.
In steps S421 to S425, another embodiment of determining the ring status and the ratio of the ring status is provided, where, when no matching keyword is obtained, a semantic analysis tool is used to perform matching analysis on the word to be compared and the keyword in the emergency situation comparison table, and the ring status and the ratio of the ring status are determined based on the obtained semantic matching keyword, so as to improve the audience range of the incoming call differentiation pattern, and when the caller does not know how to input, the caller performs semantic analysis according to the subject information to determine the intention of the caller.
In the embodiment of the invention, the called terminal starts the incoming call differential mode according to the editor starting instruction input by the user, and initiates the editor starting request to the calling terminal when the calling terminal initiates the calling request. And after the calling terminal confirms the starting of the editor by the user, the calling terminal acquires the theme information input by the user through the content editor and sends the ID I of the calling terminal user to the called terminal. The called terminal determines the ring state and the target ratio of the ring state according to the theme information input by the user and the user ID of the calling terminal, and prompts the user to answer.
It should be understood that, the sequence numbers of the steps in the foregoing embodiments do not imply an execution sequence, and the execution sequence of each process should be determined by functions and internal logic of the process, and should not limit the implementation process of the embodiments of the present invention in any way.
Based on the call answering method executed by the called terminal provided in the embodiment, the embodiment of the invention further provides a device embodiment for realizing each step and method in the method embodiment.
Fig. 2 is a schematic block diagram of a call answering device corresponding to a call answering method performed by a called terminal in one-to-one manner in the embodiment. As shown in fig. 2, the call answering apparatus includes an incoming call differential mode opening module 10, an editor-enabled request initiation module 20, a call parameter receiving module 30, a ring state ratio determination module 40, a priority factor determination module 50, a target proportion determination module 60, and an answering prompt module 70. The implementation functions of the incoming call differentiation mode starting module 10, the editor activation request initiating module 20, the call parameter receiving module 30, the ring tone ratio determining module 40, the priority factor determining module 50, the target proportion determining module 60, and the answering prompt module 70 correspond to the steps corresponding to the call answering method in the embodiment one by one, and for avoiding redundancy, detailed description is not repeated in this embodiment.
And the incoming call differential mode starting module 10 is used for starting an incoming call differential mode according to an editor starting instruction input by a user, wherein the incoming call differential mode requests the calling terminal to start a content editor when the calling terminal calls, and the content editor is used for acquiring the theme information input by the user of the calling terminal.
The editor enable request initiating module 20 is configured to receive a call request from a calling end, interrupt the call of the call request, and initiate an editor enable request to the calling end.
And the call parameter receiving module 30 is configured to receive a call parameter sent by the calling end, and recover the call requested by the call, where the call parameter includes subject information and a calling end user ID input by the calling end user.
And a ringing state ratio determining module 40, configured to perform keyword matching on the theme information and a preset emergency comparison table, and determine a ringing state and a ratio of the ringing state according to a result of the keyword matching, where the emergency comparison table stores keywords used for comparison, each keyword has a corresponding emergency level, and the ringing state includes ringing, vibration, and flashing.
The priority factor determining module 50 is configured to query a preset contact type table by using a caller ID, determine a contact type of the caller, and obtain a corresponding priority factor according to the contact type of the caller, where the contact type table stores a mapping relationship between the user ID and the contact type, the contact type and the priority factor have a preset mapping relationship, and the priority factor is a weight factor representing a priority level of the contact type.
And a target ratio determining module 60, configured to multiply the ratio of the ringing states by the priority factor to obtain a target ratio of the ringing states.
And an answer prompting module 70, configured to prompt the user to answer the call according to the ring status and the target ratio of the ring status.
Optionally, the call answering device further includes:
and the monitoring service establishing unit is used for establishing monitoring service which is used for monitoring whether a call request exists.
And the editor enabling request establishing unit is used for establishing an editor enabling request, and the editor enabling request is triggered when the monitoring service monitors that a call request exists and is sent to the calling terminal, so that the calling terminal starts the content editor on the calling terminal interface according to the content editor enabling request.
And an incoming call differentiation mode establishing unit for establishing an incoming call differentiation mode based on the listening service and the editor enable request, the incoming call differentiation mode being controlled to be turned on by the editor start instruction.
Optionally, the alarm state ratio determination module 40 includes:
and the first to-be-compared acquisition unit is used for segmenting the theme information by adopting a word segmentation tool to obtain to-be-compared words.
And the matching keyword acquisition unit is used for matching the words to be compared with the preset emergency situation comparison table to obtain matching keywords, wherein the matching keywords refer to the keywords which are successfully matched.
And a first target keyword determination unit configured to take the matching keyword with the highest urgency level as the first target keyword.
And the first ringing state ratio determining unit is used for determining the ringing state and the ratio of the ringing state according to the emergency level corresponding to the first target keyword.
Optionally, the ringing state ratio determination module 40 further includes:
and the second to-be-compared word acquisition unit is used for segmenting the subject information by adopting a word segmentation tool to obtain to-be-compared words.
And the judging unit is used for matching the words to be compared with the keywords in the preset emergency situation comparison table, if the matched keywords are not obtained, matching analysis is carried out on the words to be compared and the keywords in the emergency situation comparison table by adopting a semantic analysis tool, and whether the words to be compared have the words with the same meanings as the keywords in the emergency situation comparison table is judged.
And the semantic matching keyword determining unit is used for taking a word with the same meaning as the keyword in the emergency situation comparison table as a semantic matching keyword if the keyword exists, wherein the semantic matching keyword is the keyword which is successfully matched by adopting semantic analysis.
And the second target keyword determining unit is used for taking the semantic matching keyword with the highest emergency level as the second target keyword.
And the second ringing state ratio determining unit is used for determining the ringing state and the ratio of the ringing state according to the emergency level corresponding to the second target keyword.
In the embodiment of the invention, the called terminal starts the incoming call differentiation mode according to the editor starting instruction input by the user, and initiates the editor starting request to the calling terminal when the calling terminal initiates the calling request. After the calling terminal confirms the starting of the editor by the user, the theme information input by the user is obtained through the content editor, and the ID I of the calling terminal user is sent to the called terminal. The called terminal determines the ringing state and the target ratio of the ringing state according to the theme information input by the user and the user ID of the calling terminal, and prompts the user to answer.
As shown in fig. 3, the method for answering a call executed by the calling terminal includes the following steps:
and S10': and initiating a call request to the called terminal.
S20': and receiving an editor starting request sent by the called terminal when the called terminal is in the incoming call differentiation mode.
S30': and acquiring a determined instruction input by a calling end user, and starting a content editor based on an editor starting request.
Wherein the determination instruction is used for determining to start the content editor.
In one embodiment, the calling end user confirms the starting of the content editor, and executes a starting instruction for starting the content editor according to the editor starting request to start the content editor.
S40': and acquiring the theme information input by the calling end user through the content editor, and sending calling parameters to the called end, wherein the calling parameters comprise the theme information input by the calling end user and the ID of the calling end user.
Further, in step S30', starting a content editor based on the editor start request specifically includes:
s31': and acquiring a word prompting instruction input by a calling end user.
S32': and displaying prompt contents on the interface according to the word prompt instruction, wherein the prompt contents are example information for guiding the calling end user to input the subject information.
The example information may be information such as example words and example pictures.
In steps S31'-S32', the caller can obtain the prompt content on the interface, which is convenient for the caller to fill in.
Furthermore, the called end is provided with the authority for prompting the content, and if the authority given by the called end does not exist, the calling end cannot display the prompting content, so that the calling end user can be distinguished.
In the embodiment of the invention, the called terminal starts the incoming call differentiation mode according to the editor starting instruction input by the user, and initiates the editor starting request to the calling terminal when the calling terminal initiates the calling request. After the calling terminal confirms the starting of the editor by the user, the theme information input by the user is obtained through the content editor, and the ID I of the calling terminal user is sent to the called terminal. The called terminal determines the ring state and the target ratio of the ring state according to the theme information input by the user and the user ID of the calling terminal, and prompts the user to answer.
Based on the call answering method executed by the calling terminal provided in the embodiment, the embodiment of the invention further provides an embodiment of a device for realizing the steps and the method in the embodiment of the method.
Fig. 4 is a schematic block diagram of a call answering apparatus corresponding to a call answering method performed by a calling terminal in one-to-one embodiment. As shown in fig. 4, the call answering apparatus includes a call request initiation module 10', an editor activation request reception module 20', a content editor generation module 30', and a call parameter transmission module 40'. The implementation functions of the call request initiating module 10', the editor start request receiving module 20', the content editor generating module 30 'and the call parameter sending module 40' correspond to the steps corresponding to the call answering method in the embodiment one by one, and for avoiding redundant description, detailed description is not provided in this embodiment.
A calling request initiating module 10' for initiating a calling request to the called terminal.
The editor starting request receiving module 20' is used for receiving the editor starting request sent by the called terminal when the called terminal is in the incoming call differentiation mode.
And a content editor generation module 30' for obtaining the determined instruction input by the calling user and starting the content editor based on the editor starting request.
The calling parameter sending module 40' is configured to obtain the theme information input by the calling end user through the content editor, and send the calling parameter to the called end, where the calling parameter includes the theme information input by the calling end user and the calling end user ID.
Optionally, the content editor generation module 30' comprises:
and the word prompt instruction acquisition unit is used for acquiring a word prompt instruction input by a calling end user.
And the prompt content display unit is used for displaying prompt content on the interface according to the word prompt instruction, wherein the prompt content is example information for guiding the calling end user to input the theme information.
In the embodiment of the invention, the called terminal starts the incoming call differential mode according to the editor starting instruction input by the user, and initiates the editor starting request to the calling terminal when the calling terminal initiates the calling request. After the calling terminal confirms the starting of the editor by the user, the theme information input by the user is obtained through the content editor, and the ID I of the calling terminal user is sent to the called terminal. The called terminal determines the ring state and the target ratio of the ring state according to the theme information input by the user and the user ID of the calling terminal, and prompts the user to answer.
The present embodiment provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the method for answering a call performed by a called end in the embodiments is implemented, or when the computer program is executed by the processor, the method for answering a call performed by the calling end in the embodiments is implemented, which is not repeated herein to avoid repetition. Alternatively, the computer program is executed by the processor to implement the functions of each module/unit in the call answering device executed by the calling terminal in the embodiment, or the computer program is executed by the processor to implement the functions of each module/unit in the call answering device executed by the calling terminal in the embodiment, which is not repeated herein to avoid repetition.
Fig. 5 is a schematic diagram of a computer device provided by an embodiment of the invention. As shown in fig. 5, the computer device 80 of this embodiment includes: a processor 81, a memory 82, and a computer program 83 stored in the memory 82 and capable of running on the processor 81, where the computer program 83 is executed by the processor 81 to implement the call answering method executed by the calling end in the embodiment, or to implement the call answering method executed by the calling end in the embodiment, which is not described herein repeatedly in order to avoid repetition. Alternatively, when being executed by the processor 81, the computer program 83 implements the functions of each model/unit in the call listening device executed by the calling terminal in the embodiment, or implements the functions of each model/unit in the call listening device executed by the calling terminal in the embodiment, which are not described herein in detail to avoid repetition.
The computing device 80 may be a desktop computer, a notebook, a palmtop, a cloud server, or other computing device. The computer device 80 may include, but is not limited to, a processor 81, a memory 82. Those skilled in the art will appreciate that fig. 5 is merely an example of a computing device 80 and is not intended to limit computing device 80 and may include more or fewer components than those shown, or some of the components may be combined, or different components, e.g., the computing device may also include input output devices, network access devices, buses, etc.
The Processor 81 may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic device, discrete hardware component, or the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The storage 82 may be an internal storage unit of the computer device 80, such as a hard disk or a memory of the computer device 80. The memory 82 may also be an external storage device of the computer device 80, such as a plug-in hard disk provided on the computer device 80, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like. Further, the memory 82 may also include both internal storage units of the computer device 80 and external storage devices. The memory 82 is used to store computer programs and other programs and data required by the computer device. The memory 82 may also be used to temporarily store data that has been output or is to be output.
It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-mentioned division of the functional units and modules is illustrated, and in practical applications, the above-mentioned function distribution may be performed by different functional units and modules according to needs, that is, the internal structure of the apparatus is divided into different functional units or modules, so as to perform all or part of the functions described above.
The above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not substantially depart from the spirit and scope of the embodiments of the present invention, and are intended to be included within the scope of the present invention.

Claims (10)

1. A call answering method, comprising the steps of a called terminal:
starting an incoming call differential mode according to an editor starting instruction input by a user, wherein the incoming call differential mode requests a calling terminal to start a content editor when the calling terminal calls, and the content editor is used for acquiring theme information input by a calling terminal user;
receiving a call request of the calling terminal, interrupting the call of the call request, and initiating an editor enabling request to the calling terminal;
receiving a calling parameter sent by a calling terminal, and recovering the calling of the calling request, wherein the calling parameter comprises subject information and a calling terminal user ID (identity) input by a calling terminal user;
performing keyword matching on the subject information and a preset emergency condition comparison table, and determining a ringing state and a ratio of the ringing state according to a keyword matching result, wherein the emergency condition comparison table stores keywords for comparison, each keyword has a corresponding emergency level, and the ringing state comprises ringing, vibration and flashing;
querying a preset contact type table by using the ID of the calling end user, determining the contact type of the calling end user, and acquiring a corresponding priority factor according to the contact type of the calling end user, wherein the contact type table stores a mapping relation between the user ID and the contact type, the contact type and the priority factor are preset with a mapping relation, and the priority factor is a weight factor representing the priority level of the contact type;
multiplying the ratio of the ringing states by the priority factor to obtain a target ratio of the ringing states;
and prompting a user to answer the phone according to the ringing state and the target ratio of the ringing state.
2. The method of claim 1, wherein prior to said initiating an incoming call differentiation mode according to an editor launch instruction entered by a user, the method further comprises:
establishing a monitoring service, wherein the monitoring service is used for monitoring whether a call request exists;
establishing an editor enabling request, wherein the editor enabling request is triggered when the monitoring service monitors that a call request exists and is sent to the calling terminal, so that the calling terminal starts the content editor on a calling terminal interface according to the content editor enabling request;
establishing the incoming call differentiation mode based on the listening service and the editor enablement request, the incoming call differentiation mode being turned on by the editor launch instruction control.
3. The method according to claim 1, wherein the matching the subject information with the preset emergency situation comparison table for keywords, and determining the alarm status and the ratio of the alarm status according to the result of the keyword matching comprises:
segmenting the subject information by adopting a word segmentation tool to obtain words to be compared;
matching the words to be compared with the preset emergency situation comparison table to obtain matched keywords, wherein the matched keywords refer to keywords which are successfully matched;
taking the matched keyword with the highest emergency level as a first target keyword;
and determining the ringing state and the ratio of the ringing state according to the emergency level corresponding to the first target keyword.
4. The method according to claim 1, wherein the matching of the theme information with a preset emergency situation comparison table is performed by a keyword, and a ring status and a ratio of the ring status are determined according to a result of the keyword matching, further comprising:
segmenting the subject information by adopting a word segmentation tool to obtain words to be compared;
matching the words to be compared with keywords in the preset emergency situation comparison table, if matched keywords are not obtained, adopting a semantic analysis tool to perform matching analysis on the words to be compared and the keywords in the emergency situation comparison table, and judging whether words with the same meanings as the keywords in the emergency situation comparison table exist in the words to be compared or not;
if yes, taking words with the same meanings as the keywords in the emergency situation comparison table as semantic matching keywords, wherein the semantic matching keywords refer to the keywords which are successfully matched by adopting semantic analysis;
taking the semantic matching keyword with the highest emergency level as a second target keyword;
and determining the ringing state and the ratio of the ringing state according to the emergency level corresponding to the second target keyword.
5. A call answering method is characterized by comprising the following steps executed by a calling terminal:
initiating a call request to a called terminal;
when the called terminal is in an incoming call differential mode, receiving an editor starting request sent by the called terminal;
acquiring a determination instruction input by a calling end user, and starting a content editor based on the editor starting request;
obtaining the subject information input by a calling end user through the content editor, and sending calling parameters to the called end, wherein the calling parameters comprise the subject information input by the calling end user and a calling end user ID;
the subject information is used for indicating the called terminal to carry out keyword matching on the subject information and a preset emergency condition comparison table, and determining a ringing state and a ratio of the ringing state according to a keyword matching result, wherein the emergency condition comparison table stores keywords for comparison, each keyword has a corresponding emergency level, and the ringing state comprises ringing, vibration and flashing;
the calling end user ID is used for indicating the called end to query a preset contact type table by adopting the calling end user ID, determining the contact type of the calling end user, and acquiring a corresponding priority factor according to the contact type of the calling end user, wherein the contact type table stores the mapping relation between the user ID and the contact type, the contact type and the priority factor are preset with the mapping relation, and the priority factor is a weight factor representing the priority level of the contact type; multiplying the ratio of the ringing state by the priority factor to obtain a target ratio of the ringing state; and prompting a user to answer the phone according to the ringing state and the target ratio of the ringing state.
6. The method of claim 5, wherein initiating a content editor based on the editor launch request comprises:
acquiring a word prompting instruction input by a calling terminal user;
and displaying prompt contents on an interface according to the word prompt instruction, wherein the prompt contents are example information for guiding a calling end user to input the theme information.
7. A call answering apparatus, the apparatus comprising:
the incoming call differential mode starting module is used for starting an incoming call differential mode according to an editor starting instruction input by a user, wherein the incoming call differential mode requests a calling terminal to start a content editor when the calling terminal calls, and the content editor is used for acquiring theme information input by a calling terminal user;
an editor enabling request initiating module, configured to receive a call request of the calling end, interrupt a call of the call request, and initiate an editor enabling request to the calling end;
a calling parameter receiving module, configured to receive a calling parameter sent by a calling end, and recover a call of the calling request, where the calling parameter includes subject information and a calling end user ID input by a calling end user;
a ringing state ratio determining module, configured to perform keyword matching on the theme information and a preset emergency comparison table, and determine a ringing state and a ratio of the ringing state according to a result of the keyword matching, where the emergency comparison table stores keywords for comparison, each keyword has a corresponding emergency level, and the ringing state includes ringing, vibration, and flashing;
a priority factor determining module, configured to query a preset contact type table by using the ID of the calling end user, determine the contact type of the calling end user, and obtain a corresponding priority factor according to the contact type of the calling end user, where the contact type table stores a mapping relationship between a user ID and a contact type, the contact type and the priority factor have a preset mapping relationship, and the priority factor is a weight factor representing a priority level of the contact type;
the target proportion determining module is used for multiplying the ratio of the ringing states by the priority factors to obtain the target ratio of the ringing states;
and the answering prompting module is used for prompting a user to answer according to the ringing state and the target ratio of the ringing state.
8. A call answering apparatus, comprising:
a calling request initiating module for initiating a calling request to a called terminal;
the editor starting request receiving module is used for receiving an editor starting request sent by the called terminal when the called terminal is in an incoming call differentiated mode;
the content editor generation module is used for acquiring a determination instruction input by a calling end user and starting a content editor based on the editor starting request;
a calling parameter sending module, configured to obtain, through the content editor, subject information input by a calling end user, and send a calling parameter to the called end, where the calling parameter includes the subject information input by the calling end user and a calling end user ID;
the subject information is used for indicating the called terminal to carry out keyword matching on the subject information and a preset emergency condition comparison table, and determining a ringing state and a ratio of the ringing state according to a keyword matching result, wherein the emergency condition comparison table stores keywords for comparison, each keyword has a corresponding emergency level, and the ringing state comprises ringing, vibration and flashing;
the calling end user ID is used for indicating the called end to query a preset contact type table by adopting the calling end user ID, determining the contact type of the calling end user, and acquiring a corresponding priority factor according to the contact type of the calling end user, wherein the contact type table stores the mapping relation between the user ID and the contact type, the contact type and the priority factor are preset with the mapping relation, and the priority factor is a weight factor representing the priority level of the contact type; multiplying the ratio of the ringing state by the priority factor to obtain a target ratio of the ringing state; and prompting a user to answer the phone according to the ringing state and the target ratio of the ringing state.
9. A computer device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, characterized in that the processor implements the steps of the call answering method according to any one of claims 1 to 4 when executing the computer program or implements the steps of the call answering method according to any one of claims 5 to 6 when executing the computer program.
10. A computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out the steps of a call answering method according to one of claims 1 to 4, or which, when being executed by a processor, carries out the steps of a call answering method according to one of claims 5 to 6.
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CN106790964A (en) * 2015-11-25 2017-05-31 腾讯科技（深圳）有限公司 A kind of call method and terminal

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