CN110580551A - Engineering logistics service innovation method based on TRIZ theory - Google Patents
Engineering logistics service innovation method based on TRIZ theory Download PDFInfo
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Abstract
the invention discloses a project logistics service innovation method based on a TRIZ theory, which comprises the following steps: step one, describing an engineering logistics service flow; step two, defining the existing contradiction conflict or technical problem; thirdly, solving the problem by applying a conflict matrix and an innovation principle; evaluating various schemes to obtain ideal schemes; and fifthly, optimizing the whole process and realizing service innovation. The invention can be applied to the field of engineering logistics service flow design and innovation, the correlation between service technical characteristics of service quality is connected with the conflict matrix in the TRIZ theory, the conflict existing between the service technical characteristics is solved, and the conflict solution and innovation scheme meeting the customer requirements is obtained by three-dimensionally presenting through a service blueprint method.
Description
Technical Field
the invention relates to a service innovation method, in particular to a project logistics service innovation method based on a TRIZ theory.
Background
Engineering logistics is an important component of modern logistics, and takes third-party logistics as a main operation mode, and has the characteristics of implementation disposability, overall relevance, uncertainty of working procedures, technical complexity, risk of processes and the like, and has a specific logistics activity which has a key influence on the completion of products or the achievement of targets. The international engineering logistics relates to a plurality of uncertain and complex factors such as relevant laws, markets and the like of foreign countries, has higher service requirements on the engineering logistics, is different from domestic logistics services, and has innovation necessity;
From the perspective of theoretical innovation, the research of service innovation develops three different research ideas or methods: technical, service-oriented and integrated methods. (ii) a
"technical method" -techniques and innovations in services. The method is the earliest adopted service innovation analysis method and has a large influence range. The technical method focuses on the innovation of the technology in the service industry, often ignores the non-technical innovation or the innovation caused by the characteristics of the service, mainly aims at discussing the effect of the technology in the service, and further works are the research on the two-way relation of the technology and the service;
"service oriented method" -Innovative analysis of service characteristics. Its starting point is the nature of the service itself, in particular the "intangibility" and "cooperative production" nature of the service. The basic assumptions of the "service-oriented approach" are: the nature of the service itself has led to many forms of innovation that are difficult to discover in "technical methods", which occur more frequently than technology-induced innovations and are the subject of service innovation;
"Integrated methods" -Integrated analysis of services and products. An important trend in modern innovative research is the unified "integrated" analysis of services and products as objects with common functions and properties, and so the so-called "integrated approach" has emerged;
when a certain technical characteristic in the engineering logistics service is improved, other technical characteristics are often deteriorated, and a service technical characteristic conflict is generated, the technical characteristic conflict usually occurs in several situations: (1) introducing a beneficial technical characteristic, causing another service technical characteristic to generate a harmful function, or reinforcing the harmful function of an existing service technical characteristic; (2) eliminating a detrimental function of one service technical feature results in a deterioration of a useful function of another service technical feature; (3) the enhancement of useful functions or the reduction of harmful functions of one service technical feature makes the implementation of another service technical feature more difficult. If the conflict of the technical characteristics of the service cannot be solved in time, the quality of the subsequent engineering logistics service scheme is affected, so that the project owner is unsatisfied with certain aspects or performances of the engineering logistics service, and therefore, the conflict and the technical conflict in the engineering logistics service process need to be solved and innovated;
Currently, research for solving technical characteristic conflict of engineering logistics transportation scheme service flows is very lacking, a traditional technical characteristic conflict method suitable for product or industrial product service design cannot be carried to an engineering logistics service design process, an innovative method specially aiming at engineering logistics services needs to be developed and formed, and the problem is solved by providing a method.
Disclosure of Invention
the technical problem to be solved by the invention is to provide a service innovation method based on the TRIZ theory, which can be applied to the field of international trade engineering logistics service flow design, and can link the correlation among service technical characteristics in service quality with a conflict matrix in TRIZ to solve the conflict among the service technical characteristics, thereby obtaining an innovation scheme meeting the customer requirements.
the specific technical scheme is as follows:
The engineering logistics service innovation method based on the TRIZ theory is characterized by comprising the following steps of:
Step one, describing an engineering logistics service flow;
step two, defining the existing contradiction conflict or technical problem;
Thirdly, performing universalization on the characteristics of the engineering logistics service through a TRIZ innovation principle to obtain service standardization parameters and construct an engineering logistics service technology conflict matrix table;
step four, obtaining an innovation principle to be improved by an engineering service technology conflict matrix table, formulating a conflict solution scheme by combining knowledge and experience in the service design field, and evaluating various schemes to obtain an ideal scheme;
and fifthly, optimizing the whole process of the engineering logistics service and realizing service innovation.
Preferably, the first step is to describe the service flow of the international engineering logistics on the basis of the service blueprint method, and to describe the service flow of the domestic section and the foreign section in detail.
preferably, in the second step, the problem is defined on the basis of service flow description and design, the service conflict is identified, the service characteristics of both conflict parties are standardized, and the standard service attribute parameters common to the TRIZ theory are used for describing the problem.
preferably, the TRIZ innovation principle in the third step is performed with a domain aiming at the characteristics of the engineering logistics service, so that the TRIZ innovation principle is adapted to the design characteristics and the process of the engineering logistics service, the obtained service standardization parameters can find deteriorated and improved service attributes respectively, the first row of the engineering logistics service technology conflict matrix table is the service attribute to be improved in the engineering logistics service design process, the first row of the matrix is the service attribute which is likely to be deteriorated, the numbers in the table with crossed rows and columns in the matrix represent the recommended invention principle serial number, and the engineering logistics service technology conflict matrix table is correspondingly searched to obtain the recommended service innovation principle.
Preferably, in the fourth step, the innovation principle of the parameter to be improved can be obtained through the conflict matrix, the applicable innovation principle can be selected according to the specific conflict problem (common conflict problems such as customized conflict and personalized conflict or scheme transparence and safety) in the actual project of engineering logistics according to the steps, and then a conflict solution is formulated by combining knowledge and experience in the field of service design, so that the optimal ideal scheme is obtained.
preferably, the fifth step describes the engineering logistics service flow innovatively according to the engineering logistics service design optimization scheme by a service blueprint method, and can be used for guiding service practice.
The beneficial effect of above-mentioned scheme does:
the method for integrating the service TRIZ theory and the service blueprint can more conveniently identify and solve the technical characteristic conflict in the service system, improves the traditional TRIZ, enables the traditional TRIZ to be suitable for the field of engineering logistics service design, links the correlation among the service technical characteristics in the service quality with the conflict matrix in the TRIZ, and solves the conflict among the service technical characteristics, thereby obtaining the conflict solution and service innovation scheme meeting the requirements of customers.
Drawings
FIG. 1 is a flow chart of the project logistics service innovation scheme based on the TRIZ theory and the service blueprint;
FIG. 2 is a block diagram of the overall process of the international engineering logistics of the present invention;
FIG. 3 is a block diagram of the overall process of the optimized and innovative international engineering logistics.
Detailed Description
The following provides a detailed description of the preferred embodiments of the present invention with reference to the accompanying drawings.
As shown in the attached figure 1, the engineering logistics service innovation method based on the TRIZ theory comprises the following steps:
step one, describing an engineering logistics service flow; the overall process of the international engineering logistics is visually expressed by a method of a service blueprint, as shown in the attached figure 2;
Step two, finding out the existing service conflict problem through the service flow; standardizing the service characteristics of both conflict parties, and describing the service characteristics by using universal standard service attribute parameters in a TRIZ theory, wherein the TRIZ universal engineering parameters and the adaptation results of the TRIZ universal engineering parameters and the engineering logistics service attributes are shown in a table 1;
Thirdly, the TRIZ innovation principle is specialized for the characteristics of the engineering logistics service, so that the TRIZ innovation principle is adapted to the design characteristics and the process of the engineering logistics service, and the obtained service standardization parameters are shown in table 2:
Respectively finding deteriorated and improved service attributes, wherein the first row of the construction project logistics service technology conflict table is a service attribute to be improved in the project logistics service design process, the first row of the matrix is a service attribute which is likely to be deteriorated, and numbers in a table with crossed rows and columns in the matrix represent recommended invention principle serial numbers, so that a project logistics service technology conflict matrix table is obtained, as shown in table 3;
step four, making a conflict solution: the innovation principle of the parameters to be improved can be obtained through the conflict matrix table, the applicable innovation principle can be selected according to the specific conflict problems (common conflict problems such as customized and personalized conflicts or scheme transparentization and safety and the like) in the actual project of engineering logistics according to the steps, then a conflict solution is formulated by combining knowledge and experience in the service design field, the maximum benefit is obtained with the least cost, and the scheme is evaluated under the condition of ensuring the service quality and the efficiency to obtain the optimal ideal scheme.
step five, through the method of the service blueprint: the engineering logistics service flow innovation is described according to the engineering logistics service design optimization scheme, the optimized scheme is reflected through relevant indexes, and the optimized scheme can be used for guiding service practice, as shown in fig. 3.
The method for integrating the service TRIZ theory and the service blueprint can more conveniently identify and solve the technical characteristic conflict in the service system, improves the traditional TRIZ, enables the traditional TRIZ to be suitable for the field of engineering logistics service design, links the correlation among the service technical characteristics in the service quality with the conflict matrix in the TRIZ, and solves the conflict among the service technical characteristics, thereby obtaining the conflict solution and service innovation scheme meeting the requirements of customers.
The present embodiment is only for explaining the present invention, and it is not limited to the present invention, and those skilled in the art can make modifications of the present embodiment without inventive contribution as needed after reading the present specification, but all of them are protected by patent law within the scope of the claims of the present invention.
Claims (6)
1. The engineering logistics service innovation method based on the TRIZ theory is characterized by comprising the following steps of:
step one, describing an engineering logistics service flow;
Step two, defining the existing contradiction conflict or technical problem;
thirdly, performing universalization on the characteristics of the engineering logistics service through a TRIZ innovation principle to obtain service standardization parameters and construct an engineering logistics service technology conflict matrix table;
Step four, obtaining an innovation principle to be improved by an engineering service technology conflict matrix table, formulating a conflict solution scheme by combining knowledge and experience in the service design field, and evaluating various schemes to obtain an ideal scheme;
And fifthly, optimizing the whole process of the engineering logistics service and realizing service innovation.
2. the method for engineering logistics service innovation based on the TRIZ theory as claimed in claim 1, wherein the first step is to describe the service flow of international engineering logistics based on the service blueprint method, and to describe the service flow of international engineering logistics in detail.
3. The method of claim 1, wherein in the second step, problems are defined based on service flow description and design, service conflicts are identified, service characteristics of both conflict parties are standardized, and standard service attribute parameters common to TRIZ theory are used for description.
4. the method for innovating engineering logistics service based on the TRIZ theory as claimed in claim 1, wherein the TRIZ innovation principle in the third step is specialized for the characteristics of the engineering logistics service, so that the TRIZ innovation principle is adapted to the design characteristics and process of the engineering logistics service, the obtained service standardization parameters can find deteriorated and improved service attributes respectively, the first row of the engineering logistics service technology conflict matrix table is the service attribute to be improved in the engineering logistics service design process, the first row of the matrix is the service attribute which is likely to be deteriorated, the numbers in the table with crossed rows and columns in the matrix represent the recommended invention principle sequence numbers, the engineering logistics service technology conflict matrix table is correspondingly searched, and the recommended service innovation principle is obtained.
5. the method for engineering logistics service innovation based on the TRIZ theory as claimed in claim 1, wherein in the fourth step, the innovation principle of the parameters to be improved can be obtained from the conflict matrix, the applicable innovation principle can be selected according to the above steps according to the specific conflict problem (common conflict problems such as customized and personalized conflicts or scheme transparency and security) in the engineering logistics practical project, and then the conflict solution is formulated by combining knowledge and experience in the service design field to obtain the optimal ideal scheme.
6. The project logistics service innovation method based on the TRIZ theory as claimed in claim 1, wherein the fifth step describes project logistics service flow innovation according to the project logistics service design optimization scheme through a service blueprint method, and the innovation can be used for guiding service practice.
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN112508418A (en) * | 2020-12-11 | 2021-03-16 | 河南中烟工业有限责任公司 | Identification method for potential failure mode of rolling connection process |
| CN111873271B (en) * | 2020-07-29 | 2023-10-31 | 青岛科技大学 | Design method of annular segmented tread extrusion integrated equipment based on TRIZ |
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| CN103744972A (en) * | 2014-01-10 | 2014-04-23 | 上海交通大学 | Service TRIZ-based conflict resolution method for service design |
| CN103838822A (en) * | 2014-01-10 | 2014-06-04 | 上海交通大学 | Service design conflict recognition method based on service TRIZ |
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Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103744972A (en) * | 2014-01-10 | 2014-04-23 | 上海交通大学 | Service TRIZ-based conflict resolution method for service design |
| CN103838822A (en) * | 2014-01-10 | 2014-06-04 | 上海交通大学 | Service design conflict recognition method based on service TRIZ |
Non-Patent Citations (2)
| Title |
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| 曾令卓 等: "基于TRIZ矛盾矩阵的物流模式创新研究——以B2C电子商务为背景", 《传承、创新、智慧与合作：首届物流工程国际会议论文集（一）》 * |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111873271B (en) * | 2020-07-29 | 2023-10-31 | 青岛科技大学 | Design method of annular segmented tread extrusion integrated equipment based on TRIZ |
| CN112508418A (en) * | 2020-12-11 | 2021-03-16 | 河南中烟工业有限责任公司 | Identification method for potential failure mode of rolling connection process |
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Application publication date: 20191217 |