CN110543555A - 一种用于智能客服中的标问召回方法和装置 - Google Patents
一种用于智能客服中的标问召回方法和装置 Download PDFInfo
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- CN110543555A CN110543555A CN201910755552.6A CN201910755552A CN110543555A CN 110543555 A CN110543555 A CN 110543555A CN 201910755552 A CN201910755552 A CN 201910755552A CN 110543555 A CN110543555 A CN 110543555A
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- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
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Cited By (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN111209404A (zh) * | 2020-04-17 | 2020-05-29 | 浙江百应科技有限公司 | 一种基于深度学习辅助生成相似问句的方法 |
CN111897936A (zh) * | 2020-08-05 | 2020-11-06 | 腾讯科技(深圳)有限公司 | 一种问答系统的召回准确度的评测方法、装置及设备 |
CN112507093A (zh) * | 2020-12-10 | 2021-03-16 | 税友软件集团股份有限公司 | 一种语料混淆处理方法、装置及介质 |
CN112925912A (zh) * | 2021-02-26 | 2021-06-08 | 北京百度网讯科技有限公司 | 文本处理方法、同义文本召回方法及装置 |
CN113742461A (zh) * | 2020-05-28 | 2021-12-03 | 阿里巴巴集团控股有限公司 | 对话系统测试方法和装置、语句改写方法 |
CN114138956A (zh) * | 2021-11-26 | 2022-03-04 | 北京比特易湃信息技术有限公司 | 一种结合推荐策略的对话系统 |
WO2022083103A1 (zh) * | 2020-10-23 | 2022-04-28 | 平安科技(深圳)有限公司 | 问题语句的改写方法、装置、计算机设备和存储介质 |
TWI784791B (zh) * | 2020-12-17 | 2022-11-21 | 日商樂天集團股份有限公司 | 提問管理系統、提問管理方法及程式產品 |
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JP2015087796A (ja) * | 2013-10-28 | 2015-05-07 | 株式会社Nttドコモ | 質問分野判定装置及び質問分野判定方法 |
US20160140958A1 (en) * | 2014-11-19 | 2016-05-19 | Electronics And Telecommunications Research Institute | Natural language question answering system and method, and paraphrase module |
CN106992001A (zh) * | 2017-03-29 | 2017-07-28 | 百度在线网络技术(北京)有限公司 | 语音指令的处理方法、装置和系统 |
CN107688667A (zh) * | 2017-09-30 | 2018-02-13 | 平安科技(深圳)有限公司 | 智能机器人客服方法、电子装置及计算机可读存储介质 |
CN107741928A (zh) * | 2017-10-13 | 2018-02-27 | 四川长虹电器股份有限公司 | 一种基于领域识别的对语音识别后文本纠错的方法 |
CN107797984A (zh) * | 2017-09-11 | 2018-03-13 | 远光软件股份有限公司 | 智能交互方法、设备及存储介质 |
CN108304375A (zh) * | 2017-11-13 | 2018-07-20 | 广州腾讯科技有限公司 | 一种信息识别方法及其设备、存储介质、终端 |
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2019
- 2019-08-15 CN CN201910755552.6A patent/CN110543555A/zh active Pending
Patent Citations (7)
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JP2015087796A (ja) * | 2013-10-28 | 2015-05-07 | 株式会社Nttドコモ | 質問分野判定装置及び質問分野判定方法 |
US20160140958A1 (en) * | 2014-11-19 | 2016-05-19 | Electronics And Telecommunications Research Institute | Natural language question answering system and method, and paraphrase module |
CN106992001A (zh) * | 2017-03-29 | 2017-07-28 | 百度在线网络技术(北京)有限公司 | 语音指令的处理方法、装置和系统 |
CN107797984A (zh) * | 2017-09-11 | 2018-03-13 | 远光软件股份有限公司 | 智能交互方法、设备及存储介质 |
CN107688667A (zh) * | 2017-09-30 | 2018-02-13 | 平安科技(深圳)有限公司 | 智能机器人客服方法、电子装置及计算机可读存储介质 |
CN107741928A (zh) * | 2017-10-13 | 2018-02-27 | 四川长虹电器股份有限公司 | 一种基于领域识别的对语音识别后文本纠错的方法 |
CN108304375A (zh) * | 2017-11-13 | 2018-07-20 | 广州腾讯科技有限公司 | 一种信息识别方法及其设备、存储介质、终端 |
Cited By (10)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN111209404A (zh) * | 2020-04-17 | 2020-05-29 | 浙江百应科技有限公司 | 一种基于深度学习辅助生成相似问句的方法 |
CN113742461A (zh) * | 2020-05-28 | 2021-12-03 | 阿里巴巴集团控股有限公司 | 对话系统测试方法和装置、语句改写方法 |
CN111897936A (zh) * | 2020-08-05 | 2020-11-06 | 腾讯科技(深圳)有限公司 | 一种问答系统的召回准确度的评测方法、装置及设备 |
CN111897936B (zh) * | 2020-08-05 | 2023-08-08 | 腾讯科技(深圳)有限公司 | 一种问答系统的召回准确度的评测方法、装置及设备 |
WO2022083103A1 (zh) * | 2020-10-23 | 2022-04-28 | 平安科技(深圳)有限公司 | 问题语句的改写方法、装置、计算机设备和存储介质 |
CN112507093A (zh) * | 2020-12-10 | 2021-03-16 | 税友软件集团股份有限公司 | 一种语料混淆处理方法、装置及介质 |
TWI784791B (zh) * | 2020-12-17 | 2022-11-21 | 日商樂天集團股份有限公司 | 提問管理系統、提問管理方法及程式產品 |
CN112925912A (zh) * | 2021-02-26 | 2021-06-08 | 北京百度网讯科技有限公司 | 文本处理方法、同义文本召回方法及装置 |
CN112925912B (zh) * | 2021-02-26 | 2024-01-12 | 北京百度网讯科技有限公司 | 文本处理方法、同义文本召回方法及装置 |
CN114138956A (zh) * | 2021-11-26 | 2022-03-04 | 北京比特易湃信息技术有限公司 | 一种结合推荐策略的对话系统 |
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