CN110502368A - A kind of dialogue fault-tolerance approach, control device, system and readable storage medium storing program for executing - Google Patents
A kind of dialogue fault-tolerance approach, control device, system and readable storage medium storing program for executing Download PDFInfo
- Publication number
- CN110502368A CN110502368A CN201910749547.4A CN201910749547A CN110502368A CN 110502368 A CN110502368 A CN 110502368A CN 201910749547 A CN201910749547 A CN 201910749547A CN 110502368 A CN110502368 A CN 110502368A
- Authority
- CN
- China
- Prior art keywords
- user
- request
- return information
- response results
- characterizing
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/14—Error detection or correction of the data by redundancy in operation
- G06F11/1479—Generic software techniques for error detection or fault masking
- G06F11/1489—Generic software techniques for error detection or fault masking through recovery blocks
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F2201/00—Indexing scheme relating to error detection, to error correction, and to monitoring
- G06F2201/80—Database-specific techniques
Abstract
The invention discloses a kind of dialogue fault-tolerance approach, control device, system and readable storage medium storing program for executing, are applied to control device, and control device is set between user or user terminal and conversational system, comprising: receive and request from user or the user of user terminal；User's request is forwarded to conversational system, to indicate that conversational system is requested in response to user；If not receiving the return information for characterizing the first response results within a preset period of time, the received user's request of institute is forwarded to standby system again, to indicate that standby system is requested in response to user；The return information for characterizing the second response results is received, and the return information for being used to characterize the second response results is forwarded to user or user terminal.As a result, when the communication between control device and conversational system is broken down, standby system is still able to respond user and requests and return information is fed back to user or user terminal, enables entire conversational system normal use.
Description
Technical field
The present invention relates to field of computer technology more particularly to a kind of dialogue fault-tolerance approach, control device, systems and can
Read storage medium.
Background technique
Existing conversational system is usually the pipeline system of a bulky complex, by assembly line modules it is more
After secondary processing, generate final as a result, playing to sound or signal of user etc., and any one event in these modules
Barrier, all can cause entire conversational system can not normal use.
Summary of the invention
The embodiment of the invention provides a kind of dialogue fault-tolerance approach, control device, system and readable storage medium storing program for executing, have
When conversational system breaks down, which still can provide effective response for user's request.
One aspect of the present invention provides a kind of dialogue fault-tolerance approach, is applied to control device, and the control device is set to use
Between family or user terminal and conversational system, comprising: it receives and is requested from user or the user of user terminal, user's request
Solicited message for requesting conversational system to be requested based on the user executes corresponding control operation；User request is turned
It is sent to conversational system, to indicate that the conversational system is requested in response to the user within a preset period of time, according to what is parsed
Solicited message executes corresponding control and operates and feed back the return information for characterizing the first response results；If in preset time period
It does not receive the return information for characterizing the first response results inside, then the received user's request of institute is forwarded to backup system again
System executes corresponding control behaviour according to the solicited message parsed to indicate that the standby system is requested in response to the user
Make and feeds back the return information for characterizing the second response results；The return information for characterizing the second response results is received, and
The return information for being used to characterize the second response results is forwarded to user or user terminal.
In an embodiment, the method also includes: if being received within a preset period of time for characterizing the first sound
Answer the return information of result；First response results are determined according to the return information for characterizing the first response results
Type obtains determining result；Determined whether to be executed corresponding control operation by means of standby system according to the judgement result.
It is described to determine whether to be executed by means of standby system accordingly according to the judgement result in an embodiment
Control operation, comprising: if described determine that result is used to characterize the types of first response results for response failure, by institute
Received user request is forwarded to standby system again, to indicate that the standby system is requested in response to the user, according to being solved
The solicited message of analysis executes corresponding control and operates and feed back the return information for characterizing the second response results；It receives and is used for table
The return information of the second response results is levied, and the return information for being used to characterize the second response results is forwarded to user or use
Family terminal.
It is described to determine whether to be executed by means of standby system accordingly according to the judgement result in an embodiment
Control operation, comprising: if described determine that result is used to characterize the types of first response results to respond successfully, by institute
It states the return information for characterizing the first response results and is forwarded to user or user terminal.
In an embodiment, user's request is voice request；Correspondingly, whole from user or user receiving
After user's request at end, the method also includes: the voice messaging of the voice request is converted into corresponding text information.
In an embodiment, the instruction conversational system is asked in response to the user within a preset period of time
It asks, comprising: the solicited message that the user requests is parsed by the conversational system to identify the intention of the solicited message；
The first operational order for executing the intention is generated according to the intent information by the conversational system.
In an embodiment, the instruction standby system is requested in response to the user, comprising: by described standby
The solicited message that user described in part system analysis requests judges that the solicited message whether there is in the standby system
In；If determining that the solicited message is present in the standby system by the standby system, generated by the standby system
For executing the second operational order of the solicited message.
Another aspect of the present invention provides a kind of control device, and the control device is set to user or user terminal and dialogue
Between system, the control device includes: receiving module, described for receiving from user or the user of user terminal request
Solicited message of user's request for requesting conversational system to be requested based on the user executes corresponding control operation；Forward mould
Block, for user request to be forwarded to conversational system, to indicate the conversational system within a preset period of time in response to institute
User's request is stated, corresponding control operation is executed according to the solicited message parsed and is fed back for characterizing the first response results
Return information；It is if not receiving the return information for characterizing the first response results within a preset period of time, institute is received
User's request is forwarded to standby system again, to indicate that the standby system is requested in response to the user, is asked according to what is parsed
It asks information to execute corresponding control to operate and feed back the return information for characterizing the second response results；Module is replied, for connecing
The return information for characterizing the second response results is received, and the return information for being used to characterize the second response results is forwarded to
User or user terminal.
Another aspect of the present invention provides a kind of computer readable storage medium, and the storage medium includes one group of computer can
It executes instruction, when executed for executing a kind of above-mentioned dialogue fault-tolerance approach.
Another aspect of the present invention provides a kind of dialogue tolerant system, and the system includes at least user or user terminal, right
Telephone system, the control device being set between user or user terminal and conversational system and standby system；Wherein, in described
Equipment is controlled, for receiving from user or the user of user terminal request, user's request is for requesting conversational system to be based on
The solicited message of user's request executes corresponding control operation；The conversational system, for receiving and parsing through control device
User's request, and corresponding control is executed according to the solicited message that is parsed and operates and feeds back for characterizing the first response results
Return information；The control device is also used to receive the reply letter for characterizing the first response results in section between default
Breath asks the received user of institute if not receiving the return information for characterizing the first response results within a preset period of time
It asks and is forwarded to standby system again；The standby system, the user for receiving and parsing through control device request, and according to being parsed
Solicited message execute corresponding control and operate and feed back the return information for characterizing the second response results；The middle control is set
It is standby, it is also used to receive the return information for characterizing the second response results, and be used to characterize returning for the second response results for described
Complex information is forwarded to user or user terminal.
In embodiments of the present invention, this programme in use, when control device does not receive within a preset period of time
When the response of conversational system, then user request is forwarded to standby system to request the response of standby system.It is controlled in as a result,
When communication failure or conversational system itself between equipment and conversational system are broken down, standby system, which plays, to be remedied
Effect is still able to respond user's request, return information is finally fed back to user or user terminal by control device again,
Enable entire conversational system normal use.
Detailed description of the invention
The following detailed description is read with reference to the accompanying drawings, above-mentioned and other mesh of exemplary embodiment of the invention
, feature and advantage will become prone to understand.In the accompanying drawings, if showing by way of example rather than limitation of the invention
Dry embodiment, in which:
In the accompanying drawings, identical or corresponding label indicates identical or corresponding part.
Fig. 1 is a kind of implementation process schematic diagram for talking with fault-tolerance approach of the embodiment of the present invention；
Fig. 2 is a kind of specific implementation flow schematic diagram for talking with fault-tolerance approach of the embodiment of the present invention；
Fig. 3 is a kind of composed structure schematic diagram of control device of the embodiment of the present invention；
Fig. 4 is a kind of composed structure schematic diagram for talking with tolerant system of the embodiment of the present invention.
Specific embodiment
To keep the purpose of the present invention, feature, advantage more obvious and understandable, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is only
It is only a part of the embodiment of the present invention, and not all embodiments.Based on the embodiments of the present invention, those skilled in the art are not having
Every other embodiment obtained under the premise of creative work is made, shall fall within the protection scope of the present invention.
Fig. 1 is a kind of implementation process schematic diagram for talking with fault-tolerance approach of the embodiment of the present invention；Fig. 2 is the embodiment of the present invention one
The specific implementation flow schematic diagram of kind dialogue fault-tolerance approach；Please refer to Fig. 1 and Fig. 2.
One aspect of the present invention provides a kind of dialogue fault-tolerance approach, be applied to control device, control device be set to user or
Between user terminal and conversational system, comprising:
Step 101, it receives and is requested from user or the user of user terminal, user requests for requesting conversational system to be based on
The solicited message of user's request executes corresponding control operation.
Step 102, by user request be forwarded to conversational system, with indicate conversational system within a preset period of time in response to
Family request executes corresponding control operation according to the solicited message parsed and feeds back the reply for characterizing the first response results
Information.
Step 103, if not receiving the return information for characterizing the first response results within a preset period of time, by institute
Received user's request is forwarded to standby system again, to indicate that standby system is requested in response to user, according to the request parsed
Information executes corresponding control and operates and feed back the return information for characterizing the second response results.
Step 104, the return information for characterizing the second response results is received, and will be used to characterize the second response results
Return information is forwarded to user or user terminal.
In the embodiment of the present invention, this programme in use, when control device does not receive pair within a preset period of time
When the response of telephone system, then user request is forwarded to standby system to request the response of standby system.Control is set in as a result,
When standby communication failure or conversational system itself between conversational system is broken down, standby system plays the work remedied
With, be still able to respond user request, return information is finally fed back to by user or user terminal by control device again, is made
Entire conversational system energy normal use.
In an embodiment, method further include:
If receiving the return information for characterizing the first response results within a preset period of time.
The type that the first response results are determined according to the return information for characterizing the first response results obtains determining knot
Fruit.
Operation is controlled accordingly according to determining that result determines whether to be executed by means of standby system.
In the embodiment of the present invention, the return information of conversational system response there may be exception information, such as error message
Or abnormal stack etc..As a result, when control device receives the return information of conversational system within a preset period of time, control device
The type for needing further to judge the return information determines whether to be executed by means of standby system corresponding further according to judgement result
Control operation.
In an embodiment, behaviour is controlled accordingly according to determining that result determines whether to be executed by means of standby system
Make, comprising:
If it is determined that result is used to characterize the type of the first response results for response failure, then again by the received user's request of institute
It is forwarded to standby system, to indicate that standby system is requested in response to user, corresponding control is executed according to the solicited message parsed
System operates and feeds back the return information for characterizing the second response results.
Receive the return information for characterizing the second response results, and the return information that will be used to characterize the second response results
It is forwarded to user or user terminal.
In the embodiment of the present invention, when there are when exception information in the return information of conversational system, then it represents that return information
Type is response failure, which cannot be sent to user or user terminal, needs to request to be forwarded to by user standby
Part system executes user's request and feedback response as a result, finally believing the reply of standby system response to request standby system
Breath forwarding is in user or user terminal.
In an embodiment, behaviour is controlled accordingly according to determining that result determines whether to be executed by means of standby system
Make, comprising: if it is determined that the type that result is used to characterize the first response results is to respond successfully, then will be used to characterize the first response knot
The return information of fruit is forwarded to user or user terminal.
In the embodiment of the present invention, when exception information is not present in the return information of conversational system, show the return information
Type be respond successfully, then do not need user's request being forwarded to standby system, directly by the return information of conversational system turn
It is sent to user or user terminal.
In an embodiment, user's request is voice request.Correspondingly, receiving from user or user terminal
After user's request, method further include: the voice messaging of voice request is converted into corresponding text information.
In the embodiment of the present invention, control device is after receiving voice request, by text-to-speech switch technology by voice
Text information is converted to, then text information is distributed to conversational system/standby system.
In an embodiment, instruction conversational system is requested in response to user within a preset period of time, comprising: by talking with
The solicited message that system analysis user requests identifies the intention of solicited message；By conversational system according to intent information next life
At for executing the first operational order being intended to.
In the embodiment of the present invention, in conversational system after receiving user's request, pass through natural language understanding (NLU) first
Technology carries out intention assessment to user request information, and by intention assessment information input in dialogue management (Dialog
Management in), dialogue management is used to generate the first operational order of corresponding solicited message in conjunction with conversation history information.The
One operational order can execute instruction, and for executing system action, such as tune up volume, be also possible to resource searching, such as report day
Gas situation.Implementing result or resource searching result are finally generated into corresponding return information by natural language synthesis (NLG),
And return information is transmitted in control device, control device receives return information and turns it by text-to-speech switch technology
Voice messaging is changed into, finally by transmission of speech information in user or user terminal.
In an embodiment, instruction standby system is requested in response to user, comprising:
The solicited message that user requests is parsed by standby system to judge that solicited message whether there is in standby system
In.
If being present in standby system by standby system decision request information, generated by standby system for executing request
Second operational order of information.
Fixing response is stored in the embodiment of the present invention, in standby system to resources bank, that is, key-value pair information,
In, key is solicited message, is worth return information and the second operational order for corresponding requests information.Standby system receives user and asks
After seeking information, judge whether the key in key-value pair resources bank hits the solicited message, if hit, takes out the value letter of the corresponding key
Breath, wherein for the second operational order for executing system action, return information is transmitted in control device；If miss, return information
For omnipotent return information, which is also transmitted in control device.
The return information/omnipotent return information is converted into voice messaging by language and characters switch technology by control device,
And send voice messaging to user or user terminal.
Fig. 3 is a kind of composed structure schematic diagram of control device of the embodiment of the present invention；Please refer to Fig. 3.
Based on a kind of dialogue fault-tolerance approach mentioned above, the present invention also provides a kind of control device, control device settings
Between user or user terminal and conversational system, control device includes:
Receiving module 201, for receiving from user or the user of user terminal request, user's request is for requesting dialogue
System executes corresponding control operation based on the solicited message that user requests.
Forwarding module 202, for user's request to be forwarded to conversational system, to indicate conversational system within a preset period of time
It is requested in response to user, executes corresponding control operation according to the solicited message parsed and feed back and tied for characterizing the first response
The return information of fruit；If not receiving the return information for characterizing the first response results within a preset period of time, will be connect
User's request of receipts is forwarded to standby system again, to indicate that standby system is requested in response to user, is believed according to the request parsed
Breath executes corresponding control and operates and feed back the return information for characterizing the second response results.
Module 203 is replied, for receiving the return information for being used for characterizing the second response results, and will be used to characterize the second sound
The return information of result is answered to be forwarded to user or user terminal.
In the embodiment of the present invention, this programme in use, when forwarding module 202 does not receive within a preset period of time
When the response of conversational system, then user request is forwarded to standby system to request the response of standby system.It is controlled in as a result,
When communication failure or conversational system itself between equipment and conversational system are broken down, standby system, which plays, to be remedied
Effect is still able to respond user's request, and finally by replying, return information is fed back to user by module 203 or user is whole again
End, enables entire conversational system normal use.
Further, user's request is voice request, and receiving module 201 is in the user for receiving user or user terminal
After request, voice request is converted into text information by language and characters transformation technology first, then passes through forwarding module 202 again
Text information is forwarded to conversational system/standby system.
Further, after conversational system receives user's request, first by natural language understanding (NLU) technology to user
Solicited message carries out intention assessment, and by intention assessment information input in dialogue management, and dialogue management is used to go through in conjunction with dialogue
History information generates the first operational order of corresponding solicited message.First operational order can execute instruction, for executing system
Behavior such as tunes up volume, is also possible to resource searching, such as reports weather condition.Finally by implementing result or resource searching knot
Fruit generates corresponding return information by natural language synthesis (NLG), and return information is transmitted in and replys module 203.
Further, when the return information that forwarding module 202 receives conversational system within a preset period of time has exception
It when information, still needs to request the user to be forwarded to standby system, to indicate that standby system is requested in response to user.Work as forwarding module
When 202 return informations for receiving conversational system within a preset period of time do not have exception information, then without turning user's request
It is sent to standby system.
Further, fixing response is stored in standby system to resources bank, that is, key-value pair information, wherein key is
Solicited message is worth return information and the second operational order for corresponding requests information.Standby system receives user request information
Afterwards, judge whether the key in key-value pair resources bank hits the solicited message, if hit, take out the value information of the corresponding key,
In, for the second operational order for executing system action, return information, which is transmitted in, replys module 203；If miss, return information is
Omnipotent return information, which, which is also transmitted in, replys module 203.
It replys module 203 to receive return information and it is converted into voice messaging by text-to-speech switch technology, most
Afterwards by transmission of speech information in user or user terminal.
Fig. 4 is a kind of composed structure schematic diagram for talking with tolerant system of the embodiment of the present invention, with reference to Fig. 4.
Based on a kind of dialogue fault-tolerance approach mentioned above, control device, the present invention also provides a kind of dialogue tolerant system,
System includes at least user or user terminal 301, and conversational system 303 is set to user or user terminal 301 and conversational system
Control device 302 and standby system 304 between 303；Wherein,
Control device 302 is requested from user or the user of user terminal 301 request, user for requesting for receiving
Conversational system 303 executes corresponding control operation based on the solicited message that user requests.
Conversational system 303, the user for receiving and parsing through control device 302 requests, and is believed according to the request parsed
Breath executes corresponding control and operates and feed back the return information for characterizing the first response results.
Control device 302 is also used to receive the return information for characterizing the first response results in section between default, if
It does not receive the return information for characterizing the first response results within a preset period of time, then turns the received user's request of institute again
It is sent to standby system 304.
Standby system 304, the user for receiving and parsing through control device 302 requests, and is believed according to the request parsed
Breath executes corresponding control and operates and feed back the return information for characterizing the second response results.
Control device 302 is also used to receive the return information for characterizing the second response results, and will be used to characterize second
The return information of response results is forwarded to user or user terminal 301.
In the embodiment of the present invention, this programme in use, when control device 302 does not receive within a preset period of time
When the response of conversational system 303, then user request is forwarded to standby system 304 to request the response of standby system 304.By
This, is when the communication failure or conversational system 303 failure itself between control device 302 and conversational system 303,
Standby system 304 plays the role of remedying, and is still able to respond user's request, finally by control device that return information is anti-again
It feeds user or user terminal 301, enables whole system normal use.
Further, user's request is voice request, and control device 302 is receiving user or user terminal 301
After user's request, voice request is converted into text information by language and characters transformation technology first, then again believes the text
Breath is forwarded to 303/ standby system 304 of conversational system.
Further, after conversational system 303 receives user's request, pass through natural language understanding (NLU) technology pair first
User request information carries out intention assessment, and by intention assessment information input in dialogue management (Dialog Management),
Dialogue management is used to generate the first operational order of corresponding solicited message in conjunction with conversation history information.First operational order can be with
It executes instruction, for executing system action, such as tunes up volume, be also possible to resource searching, such as report weather condition.It will finally hold
Row result or resource searching result are passed return information by the corresponding return information of natural language synthesis (NLG) generation
It is defeated in control device 302.
Further, when control device 302 receives the return information of conversational system 303 within a preset period of time, there are different
It when normal information, still needs to request the user to be forwarded to standby system 304, to indicate that standby system 304 is requested in response to user.When
When the return information that control device 302 receives conversational system 303 within a preset period of time does not have exception information, then being not necessarily to will
User's request is forwarded to standby system 304.
Further, fixing response is stored in standby system 304 to resources bank, that is, key-value pair information, wherein key
For solicited message, it is worth return information and the second operational order for corresponding requests information.Standby system 304 receives user's request
After information, judge whether the key in key-value pair resources bank hits the solicited message, if hit, takes out the value letter of the corresponding key
Breath, wherein for the second operational order for executing system action, return information is transmitted in control device 302；If miss, reply
Information is omnipotent return information, which is also transmitted in control device 302.
Control device 302 receives return information and it is converted into voice messaging by text-to-speech switch technology, most
Afterwards by transmission of speech information in user or user terminal 301.
Based on a kind of dialogue fault-tolerance approach mentioned above, the present invention also provides a kind of computer readable storage mediums, deposit
Storage media includes a group of computer-executable instructions, when executed for receiving the user from user or user terminal
Request, solicited message of user's request for requesting conversational system to be requested based on user execute corresponding control operation；By user
Request is forwarded to conversational system, to indicate that conversational system is requested in response to user within a preset period of time, is asked according to what is parsed
It asks information to execute corresponding control to operate and feed back the return information for characterizing the first response results；If within a preset period of time
The return information for characterizing the first response results is not received, then the received user's request of institute is forwarded to standby system again,
To indicate that standby system is requested in response to user, corresponding control is executed according to the solicited message that is parsed operates and feed back and be used for
Characterize the return information of the second response results；It receives for characterizing the return informations of the second response results, and will be used to characterize the
The return information of two response results is forwarded to user or user terminal.
This programme in use, when control device does not receive the response of conversational system within a preset period of time,
User request is then forwarded to standby system to request the response of standby system.As a result, when control device and conversational system it
Between communication failure or conversational system itself when breaking down, standby system plays the role of remedying, and can still ring
It is requested using family, return information is finally fed back to by user or user terminal by control device again, enables whole system just
It is often used.
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show
The description of example " or " some examples " etc. means specific features, structure, material or spy described in conjunction with this embodiment or example
Point is included at least one embodiment or example of the invention.Moreover, particular features, structures, materials, or characteristics described
It may be combined in any suitable manner in any one or more of the embodiments or examples.In addition, without conflicting with each other, this
The technical staff in field can be by the spy of different embodiments or examples described in this specification and different embodiments or examples
Sign is combined.
In addition, term " first ", " second " are used for descriptive purposes only and cannot be understood as indicating or suggesting relative importance
Or implicitly indicate the quantity of indicated technical characteristic." first " is defined as a result, the feature of " second " can be expressed or hidden
It include at least one this feature containing ground.In the description of the present invention, the meaning of " plurality " is two or more, unless otherwise
Clear specific restriction.
More than, only a specific embodiment of the invention, but scope of protection of the present invention is not limited thereto, and it is any to be familiar with
Those skilled in the art in the technical scope disclosed by the present invention, can easily think of the change or the replacement, and should all cover
Within protection scope of the present invention.Therefore, protection scope of the present invention should be subject to the protection scope in claims.
Claims (10)
1. a kind of dialogue fault-tolerance approach, is applied to control device, the control device is set to user or user terminal and dialogue
Between system characterized by comprising
It receives and is requested from user or the user of user terminal, user's request is for requesting conversational system to be based on the user
The solicited message of request executes corresponding control operation；
User request is forwarded to conversational system, to indicate the conversational system within a preset period of time in response to the use
Family request executes corresponding control operation according to the solicited message parsed and feeds back the reply for characterizing the first response results
Information；
If not receiving the return information for characterizing the first response results within a preset period of time, the received user of institute is asked
It asks and is forwarded to standby system again, to indicate that the standby system is requested in response to the user, according to the solicited message parsed
Corresponding control is executed to operate and feed back the return information for characterizing the second response results；
It receives for characterizing the return informations of the second response results, and by the return information for being used to characterize the second response results
It is forwarded to user or user terminal.
2. the method according to claim 1, wherein the method also includes:
If receiving the return information for characterizing the first response results within a preset period of time；
The type that first response results are determined according to the return information for characterizing the first response results, is determined
As a result；
Determined whether to be executed corresponding control operation by means of standby system according to the judgement result.
3. according to the method described in claim 2, it is characterized in that, described determine whether according to the judgement result by means of standby
Part system operates to execute corresponding control, comprising:
If described determine that result is used to characterize the type of first response results as response failure, the received user of institute is asked
It asks and is forwarded to standby system again, to indicate that the standby system is requested in response to the user, according to the solicited message parsed
Corresponding control is executed to operate and feed back the return information for characterizing the second response results；
It receives for characterizing the return informations of the second response results, and by the return information for being used to characterize the second response results
It is forwarded to user or user terminal.
4. according to the method described in claim 2, it is characterized in that, described determine whether according to the judgement result by means of standby
Part system operates to execute corresponding control, comprising:
If described determine that result is used to characterize the types of first response results to respond successfully, it is used to characterize for described
The return information of one response results is forwarded to user or user terminal.
5. the method according to claim 1, wherein user request is voice request；
Correspondingly, receiving after user or the user of user terminal request, the method also includes:
The voice messaging of the voice request is converted into corresponding text information.
6. the method according to claim 1, wherein the instruction conversational system is rung within a preset period of time
The request of user described in Ying Yu, comprising:
The solicited message that the user requests is parsed by the conversational system to identify the intention of the solicited message；
The first operational order for executing the intention is generated according to the intent information by the conversational system.
7. the method according to claim 1, wherein the instruction standby system is asked in response to the user
It asks, comprising:
The solicited message that the user requests is parsed by the standby system come judge the solicited message whether there is in
In the standby system；
If determining that the solicited message is present in the standby system by the standby system, generated by the standby system
For executing the second operational order of the solicited message.
8. a kind of control device, the control device is set between user or user terminal and conversational system, which is characterized in that
The control device includes:
Receiving module, for receiving from user or the user of user terminal request, user's request is for requesting dialogue system
The solicited message requested based on the user of uniting executes corresponding control operation；
Forwarding module, for user request to be forwarded to conversational system, to indicate the conversational system in preset time period
It is interior to be requested in response to the user, corresponding control operation is executed according to the solicited message parsed and is fed back for characterizing first
The return information of response results；
If not receiving the return information for characterizing the first response results within a preset period of time, the received user of institute is asked
It asks and is forwarded to standby system again, to indicate that the standby system is requested in response to the user, according to the solicited message parsed
Corresponding control is executed to operate and feed back the return information for characterizing the second response results；
Module is replied, for receiving the return information for being used for characterizing the second response results, and is used to characterize the second response for described
As a result return information is forwarded to user or user terminal.
9. a kind of computer readable storage medium, which is characterized in that the storage medium includes a group of computer-executable instructions,
The described in any item dialogue fault-tolerance approaches of 1-7 are required for perform claim when executed.
10. a kind of dialogue tolerant system, which is characterized in that the system include at least user or user terminal, conversational system, if
The control device and standby system being placed between user or user terminal and conversational system；Wherein,
The control device, for receiving from user or the user of user terminal request, user's request is for request pair
Telephone system executes corresponding control operation based on the solicited message that the user requests；
The conversational system, the user for receiving and parsing through control device requests, and is executed according to the solicited message parsed
Corresponding control operates and feeds back the return information for characterizing the first response results；
The control device is also used to receive the return information for characterizing the first response results in section between default, if
The return information for characterizing the first response results is not received in preset time period, then is forwarded the received user's request of institute again
To standby system；
The standby system, the user for receiving and parsing through control device requests, and is executed according to the solicited message parsed
Corresponding control operates and feeds back the return information for characterizing the second response results；
The control device is also used to receive for characterizing the return informations of the second response results, and is used to characterize for described
The return information of two response results is forwarded to user or user terminal.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910749547.4A CN110502368B (en) | 2019-08-14 | 2019-08-14 | Dialogue fault tolerance method, central control equipment, system and readable storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910749547.4A CN110502368B (en) | 2019-08-14 | 2019-08-14 | Dialogue fault tolerance method, central control equipment, system and readable storage medium |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN110502368A true CN110502368A (en) | 2019-11-26 |
| CN110502368B CN110502368B (en) | 2022-07-26 |
Family
ID=68587492
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910749547.4A Active CN110502368B (en) | 2019-08-14 | 2019-08-14 | Dialogue fault tolerance method, central control equipment, system and readable storage medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN110502368B (en) |
Citations (13)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101051883A (en) * | 2007-05-11 | 2007-10-10 | 杭州华三通信技术有限公司 | Service switching method and system after main voice server fault restoring |
| WO2010076327A1 (en) * | 2008-12-29 | 2010-07-08 | Nortel Networks Limited | Method for analysing an interactive voice response system |
| CN102348291A (en) * | 2010-07-28 | 2012-02-08 | 中兴通讯股份有限公司 | Dialogue establishing method and system based on dialogue correlation identifier |
| CN105630960A (en) * | 2015-12-24 | 2016-06-01 | 百度在线网络技术（北京）有限公司 | Method and device for testing domain task-based conversational system |
| CN106230689A (en) * | 2016-07-25 | 2016-12-14 | 北京奇虎科技有限公司 | Method, device and the server that a kind of voice messaging is mutual |
| KR20170036553A (en) * | 2015-09-24 | 2017-04-03 | 주식회사 브리지텍 | Ip ivr duplication system and mtehod |
| US20170300831A1 (en) * | 2016-04-18 | 2017-10-19 | Google Inc. | Automated assistant invocation of appropriate agent |
| CN107452383A (en) * | 2016-05-31 | 2017-12-08 | 华为终端（东莞）有限公司 | A kind of information processing method, server, terminal and information processing system |
| CN107623620A (en) * | 2016-07-14 | 2018-01-23 | 腾讯科技（深圳）有限公司 | Processing method, the webserver and the Intelligent dialogue system of randomness interaction data |
| JP2018093321A (en) * | 2016-12-01 | 2018-06-14 | 東芝三菱電機産業システム株式会社 | Speech system |
| CN108257590A (en) * | 2018-01-05 | 2018-07-06 | 携程旅游信息技术（上海）有限公司 | Voice interactive method, device, electronic equipment, storage medium |
| CN109257444A (en) * | 2018-11-12 | 2019-01-22 | 迈普通信技术股份有限公司 | A kind of load sharing method, apparatus and system |
| CN110085237A (en) * | 2019-04-29 | 2019-08-02 | 大众问问(北京)信息科技有限公司 | Restoration methods, device and the equipment of interactive process |
-
2019
- 2019-08-14 CN CN201910749547.4A patent/CN110502368B/en active Active
Patent Citations (13)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101051883A (en) * | 2007-05-11 | 2007-10-10 | 杭州华三通信技术有限公司 | Service switching method and system after main voice server fault restoring |
| WO2010076327A1 (en) * | 2008-12-29 | 2010-07-08 | Nortel Networks Limited | Method for analysing an interactive voice response system |
| CN102348291A (en) * | 2010-07-28 | 2012-02-08 | 中兴通讯股份有限公司 | Dialogue establishing method and system based on dialogue correlation identifier |
| KR20170036553A (en) * | 2015-09-24 | 2017-04-03 | 주식회사 브리지텍 | Ip ivr duplication system and mtehod |
| CN105630960A (en) * | 2015-12-24 | 2016-06-01 | 百度在线网络技术（北京）有限公司 | Method and device for testing domain task-based conversational system |
| US20170300831A1 (en) * | 2016-04-18 | 2017-10-19 | Google Inc. | Automated assistant invocation of appropriate agent |
| CN107452383A (en) * | 2016-05-31 | 2017-12-08 | 华为终端（东莞）有限公司 | A kind of information processing method, server, terminal and information processing system |
| CN107623620A (en) * | 2016-07-14 | 2018-01-23 | 腾讯科技（深圳）有限公司 | Processing method, the webserver and the Intelligent dialogue system of randomness interaction data |
| CN106230689A (en) * | 2016-07-25 | 2016-12-14 | 北京奇虎科技有限公司 | Method, device and the server that a kind of voice messaging is mutual |
| JP2018093321A (en) * | 2016-12-01 | 2018-06-14 | 東芝三菱電機産業システム株式会社 | Speech system |
| CN108257590A (en) * | 2018-01-05 | 2018-07-06 | 携程旅游信息技术（上海）有限公司 | Voice interactive method, device, electronic equipment, storage medium |
| CN109257444A (en) * | 2018-11-12 | 2019-01-22 | 迈普通信技术股份有限公司 | A kind of load sharing method, apparatus and system |
| CN110085237A (en) * | 2019-04-29 | 2019-08-02 | 大众问问(北京)信息科技有限公司 | Restoration methods, device and the equipment of interactive process |
Non-Patent Citations (3)
| Title |
|---|
| FENG LIU等: "An architecture of wireless Web and dialogue system convergence for multimodal service interaction over converged networks", 《PROCEEDINGS 27TH ANNUAL INTERNATIONAL COMPUTER SOFTWARE AND APPLICATIONS CONFERENCE. COMPAC 2003》 * |
| 李鑫: "基于双机热备的高可用性呼叫中心的设计与实现", 《中国优秀博硕士学位论文全文数据库（硕士）信息科技辑》 * |
| 高海慧: "信息检索系统中智能人机交互方法的研究", 《中国优秀博硕士学位论文全文数据库（硕士）信息科技辑》 * |
Also Published As
| Publication number | Publication date |
|---|---|
| CN110502368B (en) | 2022-07-26 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US9225833B1 (en) | Management system for using speech analytics to enhance contact center agent conformance | |
| CN106201468B (en) | A kind of processing method of screenshotss, device and electronic equipment | |
| US11277515B2 (en) | System and method of real-time automated determination of problem interactions | |
| CN108616404A (en) | A kind of client service method, management platform, storage medium and system | |
| CN113361969B (en) | Intelligent quality inspection system capable of flexibly configuring templates | |
| US11294752B2 (en) | Virtual agent corrections via log analysis | |
| CN111324689A (en) | Index updating method, device, equipment and storage medium of question-answering system | |
| US11720612B2 (en) | System and method to avoid sending a message to the unintended recipient | |
| CN104065526A (en) | Server fault alarming method and device thereof | |
| CN105847057A (en) | Fault processing method and fault processing device | |
| CN110162428A (en) | Method of data synchronization and device, electronic equipment and computer readable storage medium | |
| CN109766198B (en) | Stream processing method, device, equipment and computer readable storage medium | |
| US20150046529A1 (en) | Managing a collaborative space | |
| KR20210108340A (en) | IT Infrastructure Fault Learning and Analysis System Using Linguistic Analysis Techniques | |
| CN110502368A (en) | A kind of dialogue fault-tolerance approach, control device, system and readable storage medium storing program for executing | |
| CN111262731B (en) | Alarm method, alarm device, server equipment and storage medium | |
| JP2006277685A (en) | Fault occurrence notification program and notifying device | |
| CN111367934A (en) | Data consistency checking method, device, server and medium | |
| WO2023103344A1 (en) | Data processing method and apparatus, device, and storage medium | |
| US20210165698A1 (en) | Automated troubleshooting system and method for performing an action on a user device | |
| CA2557062A1 (en) | Self-learning multi-source speech data reconstruction | |
| US20140278465A1 (en) | Method, apparatus, and system for providing health monitoring event anticipation and response | |
| WO2020107208A1 (en) | Failure notification method and device, and apparatus | |
| CN1971611A (en) | System and method to realize foreign exchange quotation | |
| CN117176682B (en) | Message notification method and system |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |