CN110475027A - Personnel's phone check-in system and registration method are rectified by a kind of society - Google Patents
Personnel's phone check-in system and registration method are rectified by a kind of society Download PDFInfo
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- CN110475027A CN110475027A CN201910731057.1A CN201910731057A CN110475027A CN 110475027 A CN110475027 A CN 110475027A CN 201910731057 A CN201910731057 A CN 201910731057A CN 110475027 A CN110475027 A CN 110475027A
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- Prior art keywords
- personnel
- society
- voice
- phone
- rectified
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
Abstract
Personnel's phone check-in system and registration method are rectified the invention discloses a kind of society, including server, interchanger, phone check-in system platform, voice gateways, communication apparatus, profession is attended a banquet and extension set.The present invention rectifys personnel to society by the way of phone registration and carries out periodic supervision and communication, the identity information that personnel rectify in society is acquired and stored using phone check-in system platform, the IVR problem that sets by phone answers supervisor and personnel's registration problem is rectified to handle society to the judgement of voice vocal print, and entire communication process progress sound recordings and voice are write, form text file.Entire registration process is convenient and efficient, and society rectifys personnel and only needs that registration can be completed by making a phone call, while realizing paperless work, it is manually recorded without supervisor, personnel should can be rectified to multiple societies simultaneously to register, be greatly saved manpower and material resources, improve work efficiency.
Description
Technical field
The present invention relates to societies to rectify intelligent communication technical field, and personnel's phone check-in system and registration side are rectified by specially a kind of society
Method.
Background technique
Community correction, which refers to be directed to, to be sentenced to control, the declaration reprieve, decides and parole, temporarily give these four types of rows of committing a crime of serving a sentence out of prison
Punishment is corrected in the non-imprisonment implemented for lighter object.The initial reason that community correction is implemented is to alleviate prison convict mistake
More and generation pressure.The purpose is to by the help of government, society and caring people, to make object of correction correct bad habit,
And them is helped to return society again.The property of its non-imprisonment punishment of community correction can make it not depart from society, not depart from
In the case where life, and by can preferably be adapted to the help of government, community, social caring people and relatives society and
Society is returned, realizes the process of resocialization.It is periodically fixed that existing society's correction relies primarily on government, community and social caring people
Point and society rectify personnel and carry out phone or link up and exchange face-to-face, and according to the content of exchange judge the strong implementation of society progress and
Understand the psychological activity that personnel rectify in society, and interpretation of records, needing to visit when personnel's inconvenience is rectified by society carries out the strong service of society, especially
It is that the more area under one's jurisdiction of personnel is rectified by society, since staff is extremely limited, can not learns the case where personnel rectify in society as early as possible, and record
Arrangement is also relatively complicated, not only time-consuming and laborious to be relatively easy to malfunction.
Summary of the invention
In view of the problems of in the prior art, the invention discloses a kind of societies to rectify personnel's phone check-in system and registration
Method, the technical solution adopted is that, a kind of strong personnel's phone check-in system of society, including server, interchanger, phone check-in system
Platform, voice gateways, communication apparatus, profession are attended a banquet and extension set；Wherein server is connect with interchanger；Interchanger is connected to phone
Check-in system platform；Communication apparatus is connect with voice gateways；Voice gateways are connect with phone check-in system platform；The phone report
To system platform include recording, it is vocal print acquisition, working group and auto-calling distribution, data importing/export, voice encryption, visual
Change IVR process editor, message registration and analysis, voice cruise, authority management module.
The visualization IVR process editor includes the bullet screen of sending a telegram here comprising workflow management, Voice Navigation, calling record, knowledge
Library, position administration, satisfaction evaluation, phone transfer and incoming number identification function.
The voice encryption supports to force encryption, the terminal not encrypted can not access system converse, support RTCP to add
It is close.
The working group and auto-calling distribution can flexible setting working group as needed, each group can neatly add
Adduction deletes the member that attends a banquet.Working group can have independent voice mail, routing policy, daily schedule, skill management function of attending a banquet
Can, auto-calling distribution function is system according to special algorithm, and arranged rational operator's resource automatically distributes to calling most
Suitable operator is handled, and can be divided into average traffic distribution, most idle operator's distribution, priority of attending a banquet, request of attending a banquet
Time parameter method, Default Idle operator distribution.
The recording can be achieved to all incoming calls, remove electric real-time recording, can flexibly divide all systems that are registered to
Machine, setting are always recorded, never record or record whenever necessary three kinds of states for Inbound Calls and outbound calling, and can root
According to a variety of conditions, such as air time, numbers of calling and called parties, customer name search out specified recording, carry out telephonograph file
Backup, downloading, playback etc., can with 24 hours it is continual record to operator's call, and be saved in the hard of server
On disk, multiple voice compressed format is supported.
The message registration and analysis provide detailed CDR Call Data Record, provide foundation for call manager and statistics,
It can recorde the calling number often taken on the telephone, called number, air time, the duration of call, telephone state, calling record and institute
Walk tens parameters such as outer line passage, at the same time it can also for system it is overall monthly, daily, the flow of each extension set, day part
Load, provides report and statistical graph；Relevant statistical report form can be provided according to actual business requirement, business statistics further includes
Order statistics, such as product subscription total amount, media source, customer ownership ground statistical query function；It can be according to incoming call main body not
With customization black and white lists, call visor is carried out to particular number, green channel can also be opened, exempts authentication.
Cruise Conditions can be set in advance in voice cruise, can automatic outer call society rectify personnel, enhancing rectifys people to society
The regulatory constraints dynamics of member.
A kind of strong personnel's phone registration method of society, phone check-in system platform apply for a hot line number first, acquire society
The identity information and vocal print of the personnel of rectifying simultaneously are stored in the hard disk of server, and staff sets VIR problem set to rectify people to society
Member carries out voice enquirement；Society rectifys personnel and dials hot line number, inputs ID card No. according to voice prompting and is confirmed, if input
Mistake then prompts to re-enter, and otherwise can only hang up；Start IVR problem answer if input is correct, judges whether after having answered
Correctly, it answers correctly then to continue to determine whether all to answer and finish, Application on Voiceprint Recognition is carried out according to voice recording if answer finishes；
Restart the enquirement of IVR problem if erroneous answers, until all answer finishes；Voice Application on Voiceprint Recognition, which correctly then determines to register, to be had
Imitate and recorded, if voice Application on Voiceprint Recognition mistake in the form of short message or voice cruise notice society rectify personnel's secondary registration nothing
Effect.
Beneficial effects of the present invention: the present invention rectifys personnel to society by the way of phone registration and carries out periodic supervision and ditch
It is logical, the identity information that personnel rectify in society is acquired and stored using phone check-in system platform, and by phone answers, supervisor is set
IVR problem and personnel's registration problem is rectified to handle society to the judgement of voice vocal print, and recording note is carried out to entire communication process
Record and voice are write, and text file is formed.Entire registration process is convenient and efficient, and society rectifys personnel and only needs by making a phone call
It completes to register, while realizing paperless work, it is manually recorded without supervisor, personnel should can be rectified to multiple societies simultaneously carry out
It registers, is greatly saved manpower and material resources, improves work efficiency.
Detailed description of the invention
Fig. 1 is overall construction drawing of the invention；
Fig. 2 is that personnel's phone registration flow chart is rectified by society of the invention；
Specific embodiment
Embodiment 1
Personnel's phone check-in system and registration method are rectified by a kind of society, the technical solution adopted is that, personnel's phone is rectified by a kind of society
Check-in system, including server, interchanger, phone check-in system platform, voice gateways, communication apparatus, profession is attended a banquet and extension set；
Wherein server is connect with interchanger；Interchanger is connected to phone check-in system platform；Communication apparatus is connect with voice gateways；Language
Sound gateway is connect with phone check-in system platform；The phone check-in system platform include recording, vocal print acquisition, working group and from
Dynamic traffic distribution, data importing/export, voice encryption, visualization IVR process editor, message registration and analysis, voice cruise,
Authority management module.Voice gateways model 4-98FXS and seat phone；Server host, tetra- cores of CPU/4G memory/500G are hard
It is more than disk, Intel dual gigabit ethernet card.Phone check-in system platform is based on (SuSE) Linux OS, supports 300 seats or more,
Comprising IVR, CTI, ACD, recording, monitoring function module has the background management system of visual web access mode, can lead to
Cross each port status of graphical interfaces real time inspection equipment, seat interface support using IE6.0 or more browser, FireFox3.5 with
Upper browser supports international standard Session Initiation Protocol, supports to dock between not homologous ray by Session Initiation Protocol, supports the note of extension set 5000
Volume is supported 1000 concurrently to converse, support G.711, G.719, G.722, G.723, G.729, Siren7, Siren14 voice coding,
It supports DTMF transmission, for Session Initiation Protocol, supports the DTMF transmission modes such as transparent transmission, RFC2833, SIP INFO.For H.323 assisting
View supports the transmission modes such as transparent transmission, RFC2833, H245UserInput.
The visualization IVR process editor includes the bullet screen of sending a telegram here comprising workflow management, Voice Navigation, calling record, knowledge
Library, position administration, satisfaction evaluation, phone transfer and incoming number identification function.
The voice encryption supports to force encryption, the terminal not encrypted can not access system converse, support RTCP to add
It is close, it is ensured that when without permission, significant sound can not be restored intercepting and capturing all voice stream data packets.
The working group and auto-calling distribution can flexible setting working group as needed, each group can neatly add
Adduction deletes the member that attends a banquet.Working group can have independent voice mail, routing policy, daily schedule, skill management function of attending a banquet
Can, auto-calling distribution function is system according to special algorithm, and arranged rational operator's resource automatically distributes to calling most
Suitable operator is handled, and can be divided into average traffic distribution, most idle operator's distribution, priority of attending a banquet, request of attending a banquet
Time parameter method, Default Idle operator distribution.
The recording can be achieved to all incoming calls, remove electric real-time recording, can flexibly divide all systems that are registered to
Machine, setting are always recorded, never record or record whenever necessary three kinds of states for Inbound Calls and outbound calling, and can root
According to a variety of conditions, such as air time, numbers of calling and called parties, customer name search out specified recording, carry out telephonograph file
Backup, downloading, playback etc., can with 24 hours it is continual record to operator's call, and be saved in the hard of server
On disk, multiple voice compressed format is supported.
The message registration and analysis provide detailed CDR Call Data Record, provide foundation for call manager and statistics,
It can recorde the calling number often taken on the telephone, called number, air time, the duration of call, telephone state, calling record and institute
Walk tens parameters such as outer line passage, at the same time it can also for system it is overall monthly, daily, the flow of each extension set, day part
Load, provides report and statistical graph；Relevant statistical report form can be provided according to actual business requirement, business statistics further includes
Order statistics, such as product subscription total amount, media source, customer ownership ground statistical query function；It can be according to incoming call main body not
With customization black and white lists, call visor is carried out to particular number, green channel can also be opened, exempts authentication.
Cruise Conditions can be set in advance in voice cruise, can automatic outer call society rectify personnel, enhancing rectifys people to society
The regulatory constraints dynamics of member.
A kind of strong personnel's phone registration method of society, phone check-in system platform apply for a hot line number first, acquire society
The identity information and vocal print of the personnel of rectifying simultaneously are stored in the hard disk of server, and staff sets VIR problem set to rectify people to society
Member carries out voice enquirement, can according to actual needs, and problem definition is fabricated to IVR, rectifys personnel for society and answers in the phone, including sets
The additions and deletions for determining problem, which change, looks into.Problem has multiple-choice question (for example whether in Guangzhou, selecting 1, do not selecting 2, terminating by #), also there is question and answer
Topic (such as: your recent physical condition how).To every a kind of supervised entities, it can define different problems, problem number is fixed on demand
Justice；Society rectifys personnel and dials hot line number, inputs ID card No. according to voice prompting and is confirmed, weight is prompted if input error
New input, otherwise can only hang up；Start IVR problem answer if input is correct, judges whether correctly, to answer correct after having answered
It then continues to determine whether all to answer and finish, Application on Voiceprint Recognition is carried out according to voice recording if answer finishes；If erroneous answers
Restart the enquirement of IVR problem, until all answer finishes；Voice Application on Voiceprint Recognition correctly then determines to register effectively and remembered
Record, if voice Application on Voiceprint Recognition mistake in the form of short message or voice cruise notice society rectify this time of personnel register in vain.System root
Judge automatically whether personnel rectify in society according to telephonograph, and calling record is automatically converted to text, knows comprising speech-sound intelligent
Not, the big function of speech transcription 2, warden or guard rectify the reporting by telephone attendance of personnel, prison using the result control society of this analysis
Pipe staff can check the phone registration situation of the community Suo Guan, can inquire the data statistics registered, do not registered on time on time, energy
Phone registration attendance data is examined, can the data that registered extremely be made with the operation of warning, notice etc.
Although above-mentioned be explained in detail specific embodiments of the present invention, the present invention is not limited to above-mentioned implementations
Example, within the knowledge of a person skilled in the art, can also do without departing from the purpose of the present invention
Various change out, without having the modification of creative work or deformation still within protection scope of the present invention.
Claims (8)
1. personnel's phone check-in system is rectified by a kind of society, it is characterised in that: including server, interchanger, phone check-in system platform,
Voice gateways, communication apparatus, profession are attended a banquet and extension set；Wherein server is connect with interchanger；Interchanger is connected to phone registration
System platform；Communication apparatus is connect with voice gateways；Voice gateways are connect with phone check-in system platform；The phone, which is registered, is
Platform of uniting includes recording, vocal print acquisition, working group and auto-calling distribution, data importing/export, voice encryption, visualization
IVR process editor, message registration and analysis, voice cruise, authority management module.
2. personnel's phone check-in system is rectified by a kind of society according to claim 1, it is characterised in that: the visualization IVR stream
Journey editor includes the bullet screen of sending a telegram here comprising workflow management, Voice Navigation, calling record, knowledge base, position administration, satisfaction evaluation,
Phone transfer and incoming number identification function.
3. personnel's phone check-in system is rectified by a kind of society according to claim 1, it is characterised in that: the voice encryption is supported
Force encryption, the terminal not encrypted can not access system converse, support RTCP encryption.
4. personnel's phone check-in system is rectified by a kind of society according to claim 1, it is characterised in that: the working group and automatic
Traffic distribution can flexible setting working group as needed, each group can neatly add and deletion is attended a banquet member.Working group
Can there are independent voice mail, routing policy, daily schedule, skill management function of attending a banquet, auto-calling distribution function is to be
System according to special algorithm, is distributed to most suitable operator automatically and handled by arranged rational operator's resource by calling, can be with
It is divided into average traffic distribution, most idle operator's distribution, priority of attending a banquet, request time strategy of attending a banquet, Default Idle operator
Distribution.
5. personnel's phone check-in system is rectified by a kind of society according to claim 1, it is characterised in that: achievable pair of the recording
All incoming calls remove electric real-time recording, can be flexibly to all extension sets for being registered to system, and setting is directed to Inbound Calls and exhalation
Phone is always recorded, never records or records whenever necessary three kinds of states, and can be according to a variety of conditions, such as air time, master
Called number, customer name etc. search out specified recording, carry out backup, downloading, the playback etc. of telephonograph file, can be with 24
Hour, continual converse operator was recorded, and was saved on the hard disk of server, supported multiple voice compressed format.
6. personnel's phone check-in system is rectified by a kind of society according to claim 1, it is characterised in that: the message registration with point
Analysis provides detailed CDR Call Data Record, provides foundation for call manager and statistics, can recorde the caller number often taken on the telephone
Code, called number, air time, the duration of call, telephone state, calling record and tens parameters such as walk outer line passage,
At the same time it can also for system it is overall monthly, daily, the load of the flow of each extension set, day part, report and statistical chart are provided
Table；Relevant statistical report form can be provided, business statistics further includes ordering statistics, as product subscription is total according to actual business requirement
Amount, media source, customer ownership etc. statistical queries function；It can be according to the different customization black and white lists of incoming call main body, to specific
Number carries out call visor, can also open green channel, exempts authentication.
7. personnel's phone check-in system is rectified by a kind of society according to claim 1, it is characterised in that: voice cruise can be with
Cruise Conditions have been set in advance, can automatic outer call society rectify personnel, the regulatory constraints dynamics of personnel is rectified in enhancing to society.
8. personnel's phone registration method is rectified by a kind of society, it is characterised in that: phone check-in system platform applies for a hot line number first
Code, the identity information and vocal print of the strong personnel of acquisition society are simultaneously stored in the hard disk of server, and staff sets VIR problem set and comes
Personnel are rectified to society and carry out voice enquirement；Society rectifys personnel and dials hot line number, inputs ID card No. according to voice prompting and carries out really
Recognize, prompts to re-enter if input error, otherwise can only hang up；Start IVR problem answer if input is correct, after having answered
Judge whether correctly, to answer and correctly then continues to determine whether that all answer finishes, carried out if answer finishes according to voice recording
Application on Voiceprint Recognition；Restart the enquirement of IVR problem if erroneous answers, until all answer finishes；Voice Application on Voiceprint Recognition is correctly then
Determine register effectively and recorded, if voice Application on Voiceprint Recognition mistake in the form of short message or voice cruise notice society rectify personnel
This time is registered invalid.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201910731057.1A CN110475027A (en) | 2019-08-08 | 2019-08-08 | Personnel's phone check-in system and registration method are rectified by a kind of society |
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| CN201910731057.1A CN110475027A (en) | 2019-08-08 | 2019-08-08 | Personnel's phone check-in system and registration method are rectified by a kind of society |
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| CN201910731057.1A Pending CN110475027A (en) | 2019-08-08 | 2019-08-08 | Personnel's phone check-in system and registration method are rectified by a kind of society |
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Cited By (1)
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Application publication date: 20191119 |
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