CN110390536A - A kind of monitor system and method based on electric business platform - Google Patents
A kind of monitor system and method based on electric business platform Download PDFInfo
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- CN110390536A CN110390536A CN201910672678.7A CN201910672678A CN110390536A CN 110390536 A CN110390536 A CN 110390536A CN 201910672678 A CN201910672678 A CN 201910672678A CN 110390536 A CN110390536 A CN 110390536A
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- 238000004590 computer program Methods 0.000 description 5
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention discloses a kind of monitor system and method based on electric business platform, the complaint message with complaint object and complaint sent by receiving user；Complaint message is handled, complaint object therein and complaint are extracted, the complaint object and complaint that extract are verified in a manner of default verification；When complaint is true, will complain object tag is risk personnel；And when user prepares the activity for participating in that object is complained to initiate, to user's prompt activity, there are risks, please participate in caution.To effectively reduce risk for user, the generation of swindle event is avoided, and improve user experience.
Description
Technical field
The present invention relates to electric business platform technology field more particularly to a kind of monitor systems and method based on electric business platform.
Background technique
With the fast development of network technology, more and more network platforms are begun to appear in people's lives, such as
Ad distribution platform, e-commerce platform, information exchange platform etc.；And in recent years, with the increasingly developed and network of network
User of service's is very different, causes various network false information overflows, and the people for the swindle that takes this opportunity is also growing day by day；It must in this regard, having
A monitor system is designed to exercise supervision to the information quality in various platforms, when there are quality problems, handles, keeps away in time
Exempt from the loss of user.
Summary of the invention
Place, the present invention provide a kind of supervision system based on electric business platform in view of the above-mentioned deficiencies in the prior art
Unite: the monitor system includes:
Receiving module is complained, for receiving the complaint message of user's transmission, the complaint message includes complaining object and throwing
Tell item；
Auditing module is complained, for handling the complaint message, extracting complaint object therein and complaining thing
, the complaint object and complaint that extract are verified in a manner of default verification；
Complaint handling module, for being risk personnel by the complaint object tag, keeping away when the complaint is true
Exempt from other users participate in it is described complain object project cause damages.
Further, the complaint handling module is also used to:
When user prepares to participate in the activity for complaining object to initiate, prompt the activity there are risk to the user,
Please participate in caution.
Optionally, the complaint auditing module is specifically used for:
The complaint object and complaint that extract are sent to relevant staff, notify the relevant staff couple
Complaint therein is verified.
Further, the complaint handling module is also used to:
When there is multiple users to complain the complaint object, as long as soon as have the calling information of a user true,
It is risk personnel by the complaint object tag.
Correspondingly, in place of in view of the above-mentioned deficiencies in the prior art, the present invention also provides one kind to be based on electric business platform
Measure of supervision: the measure of supervision includes:
The complaint message that user sends is received, the complaint message includes complaining object and complaint；
The complaint message is handled, complaint object therein and complaint are extracted, in a manner of default verification
The complaint object and complaint that extract are verified；
When the complaint is true, it is risk personnel by the complaint object tag, other users is avoided to participate in institute
It states and the project of object is complained to cause damages.
It further, is being the measure of supervision after risk personnel by the complaint object tag further include:
When user prepares to participate in the activity for complaining object to initiate, prompt the activity there are risk to the user,
Please participate in caution.
It is optionally, described that the complaint object and complaint that extract are verified in a manner of default verification, specifically:
The complaint object and complaint that extract are sent to relevant staff, notify the relevant staff couple
Complaint therein is verified.
Further, the measure of supervision further include:
When there is multiple users to complain the complaint object, as long as soon as have the calling information of a user true,
It is risk personnel by the complaint object tag.
Of the invention monitor system and method based on electric business platform has the following beneficial effects:
The complaint message that the present invention is sent by receiving user, handles complaint message, extracts complaint therein
Object and complaint verify the complaint object and complaint that extract in a manner of default verification；Work as complaint
When true, will complain object tag is risk personnel；And when user prepares the activity for participating in that object is complained to initiate, to the user
There are risks for prompt activity, please participate in caution.To effectively reduce risk for user, the generation of swindle event is avoided,
And improve user experience.
Detailed description of the invention
Fig. 1 is the flow diagram of the measure of supervision provided in an embodiment of the present invention based on electric business platform.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiments of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, ordinary skill people
Member's every other embodiment obtained without making creative work, shall fall within the protection scope of the present invention.
As the people of increasingly developed, the various network false information overflows of network, the swindle that takes this opportunity is growing day by day, in order to avoid
Such case occurs, and the present invention provides a kind of user's supervision report scheme.When user is complained, platform can appoint assistant director to investigate
Whether the calling information is true, complained in other users browsing if evidence is true without processing if lack of evidence
When user information, system has indicating risk.This function is not only that user reduces risk, also improves user experience.
First embodiment
The present embodiment provides a kind of monitor system based on electric business platform, which includes:
Receiving module is complained, for receiving the complaint message of user's transmission, which includes complaining object and complaint
Item；
Complain auditing module, for handling complaint message, extract complaint object therein and complaint, with
Default verification mode verifies the complaint object and complaint that extract；
Complaint handling module, for that object tag will be complained for risk personnel when complaint is true, and in user's standard
When the standby activity for participating in complaint object initiation, prompting the activity to the user, there are risks, please participate in caution；Avoid other use
Family participates in that the project of object is complained to cause damages.
Optionally, it can be verified using manual type when above-mentioned complaint auditing module verifies calling information, namely
It complains auditing module that the complaint object and complaint that extract are sent to relevant staff, notifies relevant staff couple
Complaint therein is verified.
And when there is multiple users to complain a certain complaint object, as long as there is the calling information of a user true,
It is just risk personnel by the complaint object tag.To farthest, reduce consumer's risk.
Second embodiment
Referring to Fig. 1, the present embodiment provides a kind of measure of supervision based on electric business platform, this method comprises:
S101, receives the complaint message that user sends, which includes complaining object and complaint；
S102 handles complaint message, extracts complaint object therein and complaint, in a manner of default verification
The complaint object and complaint that extract are verified；
S103, when complaint is true, will complain object tag is risk personnel, and prepares to participate in complaint pair in user
As initiation activity when, to user's prompt activity, there are risks, please participate in caution；Other users are avoided to participate in complaining object
Project causes damages.
Optionally, the complaint object and complaint that extract are verified in a manner of default verification in above-mentioned S102,
Specifically: the complaint object and complaint that extract are sent to relevant staff, notify relevant staff to wherein
Complaint verified.
And when there is multiple users to complain a certain complaint object, as long as there is the calling information of a user true,
It is just risk personnel by the complaint object tag.To farthest, reduce consumer's risk.
The complaint message that the present embodiment is sent by receiving user, handles complaint message, extracts throwing therein
It tells object and complaint, the complaint object and complaint that extract is verified in a manner of default verification；When complaint thing
When item is true, will complain object tag is risk personnel；And when user prepares the activity for participating in that object is complained to initiate, to the use
There are risks for family prompt activity, please participate in caution.To effectively reduce risk for user, the hair of swindle event is avoided
It is raw, and improve user experience.
In addition, it should be noted that, it will be understood by those skilled in the art that the present embodiment can provide as method, apparatus or meter
Calculation machine program product.Therefore, hardware embodiment, software implementation or combining software and hardware aspects can be used in the present embodiment
The form of embodiment.Moreover, it wherein includes computer usable program code that the embodiment of the present invention, which can be used in one or more,
Computer-usable storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.) on the calculating implemented
The form of machine program product.
The embodiment of the present invention be referring to according to the method for the embodiment of the present invention, terminal device (system) and computer program
The flowchart and/or the block diagram of product describes.It should be understood that can be realized by computer program instructions the present embodiment flow chart and/
Or the combination of the process and/or box in each flow and/or block and flowchart and/or the block diagram in block diagram.It can
These computer program instructions are provided at general purpose computer, special purpose computer, Embedded Processor or other programmable datas
The processor of terminal device is managed to generate a machine, so that passing through computer or other programmable data processing terminal devices
The instruction that processor executes generates for realizing in one box of one or more flows of the flowchart and/or block diagram or more
The device for the function of being specified in a box.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing terminal devices
In computer-readable memory operate in a specific manner, so that instruction stored in the computer readable memory generates packet
The manufacture of command device is included, which realizes in one side of one or more flows of the flowchart and/or block diagram
The function of being specified in frame or multiple boxes.These computer program instructions can also be loaded at computer or other programmable datas
It manages on terminal device, so that executing series of operation steps on computer or other programmable terminal equipments to generate computer
The processing of realization, so that the instruction executed on computer or other programmable terminal equipments is provided for realizing in flow chart one
The step of function of being specified in a process or multiple processes and/or one or more blocks of the block diagram.
Although preferred embodiments of the present invention have been described, it is created once a person skilled in the art knows basic
Property concept, then additional changes and modifications can be made to these embodiments.So it includes excellent that the following claims are intended to be interpreted as
It selects embodiment and falls into all change and modification of the scope of the invention.
It should also be noted that, herein, relational terms such as first and second and the like are used merely to one
Entity or operation are distinguished with another entity or operation, without necessarily requiring or implying between these entities or operation
There are any actual relationship or orders.Moreover, the terms "include", "comprise" or its any other variant are intended to contain
Lid non-exclusive inclusion, so that the process, method, article or the terminal device that include a series of elements not only include that
A little elements, but also including other elements that are not explicitly listed, or further include for this process, method, article or
The intrinsic element of terminal device.In the absence of more restrictions, the element limited by sentence "including a ...", and
It is not precluded in the process, method including the element, article or terminal device that there is also other identical elements.
The above is only the preferred embodiment of the present invention, are not intended to restrict the invention, and those skilled in the art are come
It says, the invention may be variously modified and varied.All within the spirits and principles of the present invention, made any modification, equivalent
Replacement, improvement etc., should all be included in the protection scope of the present invention.
Claims (8)
1. a kind of monitor system based on electric business platform, which is characterized in that the monitor system includes:
Receiving module is complained, for receiving the complaint message of user's transmission, the complaint message includes complaining object and complaining thing
?；
Complain auditing module, for handling the complaint message, extract complaint object therein and complaint, with
Default verification mode verifies the complaint object and complaint that extract；
Complaint handling module, for being risk personnel by the complaint object tag, avoiding it when the complaint is true
His user participates in the project for complaining object and causes damages.
2. the monitor system as described in claim 1 based on electric business platform, which is characterized in that the complaint handling module is also used
In:
When user prepares to participate in the activity for complaining object to initiate, prompting the activity to the user, there are risks, please be careful
Careful participation.
3. the monitor system as described in claim 1 based on electric business platform, which is characterized in that the complaint auditing module is specific
For:
The complaint object and complaint that extract are sent to relevant staff, notify the relevant staff to wherein
Complaint verified.
4. the monitor system as described in claim 1 based on electric business platform, which is characterized in that the complaint handling module is also used
In:
When there is multiple users to complain the complaint object, as long as soon as having the calling information of a user true, by institute
Stating and complaining object tag is risk personnel.
5. a kind of measure of supervision based on electric business platform, which is characterized in that the measure of supervision includes:
The complaint message that user sends is received, the complaint message includes complaining object and complaint；
The complaint message is handled, complaint object therein and complaint are extracted, to mentioning in a manner of default verification
The complaint object and complaint of taking-up are verified；
When the complaint is true, it is risk personnel by the complaint object tag, other users is avoided to participate in the throwing
Tell that the project of object causes damages.
6. the measure of supervision as claimed in claim 5 based on electric business platform, which is characterized in that by the complaint object tag
After risk personnel, the measure of supervision further include:
When user prepares to participate in the activity for complaining object to initiate, prompting the activity to the user, there are risks, please be careful
Careful participation.
7. the measure of supervision as claimed in claim 5 based on electric business platform, which is characterized in that described in a manner of default verification pair
The complaint object and complaint extracted is verified, specifically:
The complaint object and complaint that extract are sent to relevant staff, notify the relevant staff to wherein
Complaint verified.
8. the measure of supervision as claimed in claim 5 based on electric business platform, which is characterized in that the measure of supervision further include:
When there is multiple users to complain the complaint object, as long as soon as having the calling information of a user true, by institute
Stating and complaining object tag is risk personnel.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910672678.7A CN110390536A (en) | 2019-07-24 | 2019-07-24 | A kind of monitor system and method based on electric business platform |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910672678.7A CN110390536A (en) | 2019-07-24 | 2019-07-24 | A kind of monitor system and method based on electric business platform |
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| Publication Number | Publication Date |
|---|---|
| CN110390536A true CN110390536A (en) | 2019-10-29 |
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|---|---|---|---|
| CN201910672678.7A Pending CN110390536A (en) | 2019-07-24 | 2019-07-24 | A kind of monitor system and method based on electric business platform |
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Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106899682A (en) * | 2017-03-13 | 2017-06-27 | 车智互联（北京）科技有限公司 | A kind of method and platform based on call center's treatment complaints and denunciation |
| CN107294902A (en) * | 2016-03-30 | 2017-10-24 | 阿里巴巴集团控股有限公司 | A kind of Risk Identification Method and equipment |
| CN108763233A (en) * | 2017-04-21 | 2018-11-06 | 北京京东尚科信息技术有限公司 | The method and apparatus of the identification of doubtful fake products commodity and classification based on big data |
| CN109255499A (en) * | 2018-10-25 | 2019-01-22 | 阿里巴巴集团控股有限公司 | Complaint, tip-offs about environmental issues processing method, device and equipment |
-
2019
- 2019-07-24 CN CN201910672678.7A patent/CN110390536A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107294902A (en) * | 2016-03-30 | 2017-10-24 | 阿里巴巴集团控股有限公司 | A kind of Risk Identification Method and equipment |
| CN106899682A (en) * | 2017-03-13 | 2017-06-27 | 车智互联（北京）科技有限公司 | A kind of method and platform based on call center's treatment complaints and denunciation |
| CN108763233A (en) * | 2017-04-21 | 2018-11-06 | 北京京东尚科信息技术有限公司 | The method and apparatus of the identification of doubtful fake products commodity and classification based on big data |
| CN109255499A (en) * | 2018-10-25 | 2019-01-22 | 阿里巴巴集团控股有限公司 | Complaint, tip-offs about environmental issues processing method, device and equipment |
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Application publication date: 20191029 |
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