CN110365558B

CN110365558B - Fault processing method, device and system

Info

Publication number: CN110365558B
Application number: CN201810319840.2A
Authority: CN
Inventors: 程凡; 龙永文; 王新元; 肖群虎; 谭华; 陈必东; 黄源甲
Original assignee: Foshan Shunde Midea Electrical Heating Appliances Manufacturing Co Ltd
Current assignee: Foshan Shunde Midea Electrical Heating Appliances Manufacturing Co Ltd
Priority date: 2018-04-11
Filing date: 2018-04-11
Publication date: 2022-01-28
Anticipated expiration: 2038-04-11
Also published as: CN110365558A

Abstract

The invention discloses a fault processing method, a fault processing device and a fault processing system, wherein the method applied to diagnosis equipment comprises the following steps: receiving fault broadcast messages sent by each fault device; the fault broadcast message carries an equipment identifier and a fault code; establishing a fault list according to the fault broadcast message; determining a fault device to be diagnosed according to the fault list, and acquiring an N-dimensional perspective model file of the fault device to be diagnosed, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model and a meaning description of the fault code; wherein N is a positive integer greater than or equal to 3; displaying the N-dimensional perspective model of the fault equipment to be diagnosed based on the N-dimensional perspective model file; and rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the equipment to be diagnosed.

Description

Fault processing method, device and system

Technical Field

The invention relates to a fault processing technology in the field of household appliances, in particular to a fault processing method, a fault processing device and a fault processing system.

Background

At present, some household appliances have some common fault self-diagnosis functions, and a fault code is set for each fault. However, these fault codes are simple numbers for ordinary users, and users may not recognize the meanings and even have no interest in equipment faults. In the prior art, an effective solution which can enable a user to clearly and easily know the reason of the equipment fault does not exist.

Disclosure of Invention

In view of the above, the present invention is to provide a method, an apparatus and a system for processing a fault, which at least enable a user to clearly and easily know the cause of the equipment fault, thereby improving the interest of the user in finding the equipment fault.

In order to achieve the purpose, the technical scheme of the invention is realized as follows:

in a first aspect, an embodiment of the present invention provides a fault handling method, which is applied to a diagnostic device, and the method includes:

receiving fault broadcast messages sent by each fault device; the fault broadcast message carries an equipment identifier and a fault code;

establishing a fault list according to the fault broadcast message; the fault list stores the corresponding relation between equipment identification, fault codes, fault time and fault equipment IP or port numbers;

determining a fault device to be diagnosed according to the fault list, and acquiring an N-dimensional perspective model file of the fault device to be diagnosed, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model and a meaning description of the fault code; wherein N is a positive integer greater than or equal to 3;

displaying the N-dimensional perspective model of the fault equipment to be diagnosed based on the N-dimensional perspective model file; and rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the equipment to be diagnosed.

In the foregoing scheme, optionally, the method further includes:

when receiving a trigger operation input by a user, outputting the meaning description of the fault code in a first output form;

wherein the first output form comprises a text output form and/or a voice output form.

In the foregoing scheme, optionally, the determining a device to be diagnosed according to the fault list includes:

acquiring an online list of household appliances; the online list records the equipment identification of the household electrical appliance equipment in the online state;

inquiring whether the household appliances consistent with the target appliance identification in the fault list exist in the online list;

if the household appliance equipment consistent with the target equipment identification in the fault list exists, judging that the household appliance equipment is the fault equipment to be diagnosed;

and if the household appliances which are consistent with the target equipment identification in the fault list do not exist, outputting a first reminding message, wherein the first reminding message is used for reminding the household appliances which are consistent with the target equipment identification in the fault list of carrying out distribution network operation so as to enable the household appliances to be in an online state.

acquiring an image of a target household appliance;

determining a device identification of the target household appliance device by analyzing the image;

and if the equipment identifier is in the fault list and the absolute value of the time difference between the latest fault time corresponding to the fault broadcast message related to the equipment identifier and the current time is less than or equal to a preset time value, determining the target household appliance equipment as the fault equipment to be diagnosed.

In the foregoing solution, optionally, the obtaining of the N-dimensional perspective model file of the to-be-diagnosed fault device, the coordinates of the fault component corresponding to the fault code in the N-dimensional perspective model, and the meaning description of the fault code includes:

establishing communication connection with the household appliance equipment based on a preset communication protocol;

acquiring an N-dimensional perspective model file of the fault equipment to be diagnosed, coordinates of each part in the N-dimensional perspective model and a text description corresponding to each fault code from the received first message;

finding out the text description corresponding to the fault code of the equipment to be diagnosed in the fault list from the text description corresponding to each fault code;

and finding out the coordinates of the components in the N-dimensional perspective model, which correspond to the fault codes of the equipment to be diagnosed in the fault list, from the coordinates of the components in the N-dimensional perspective model.

In a second aspect, an embodiment of the present invention provides a fault handling method, which is applied to a home appliance device, and the method includes:

when a fault occurs, sending a fault broadcast message to the diagnosis equipment; the fault broadcast message carries an equipment identifier and a fault code;

establishing a fault list by the diagnosis equipment according to the fault broadcast message, and acquiring an N-dimensional perspective model file of the to-be-diagnosed fault equipment, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model and a meaning description of the fault code when the home appliance equipment is determined to be the to-be-diagnosed fault equipment; wherein N is a positive integer greater than or equal to 3; displaying the N-dimensional perspective model of the fault equipment to be diagnosed based on the N-dimensional perspective model file; and rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the equipment to be diagnosed.

In the foregoing scheme, optionally, the method further includes:

after establishing communication connection with diagnostic equipment based on a preset communication protocol, sending a first message to the diagnostic equipment, and determining an N-dimensional perspective model file of the household appliance equipment, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model and a meaning description of the fault code by the diagnostic equipment from the first message;

the household appliance at least stores an N-dimensional perspective model file corresponding to the household appliance, coordinates of each part in the N-dimensional perspective model and a text description corresponding to each fault code.

In a third aspect, an embodiment of the present invention provides a fault processing apparatus applied to a diagnostic device, where the apparatus includes:

the first communication module is used for receiving fault broadcast messages sent by each fault device; the fault broadcast message carries an equipment identifier and a fault code;

the establishing module is used for establishing a fault list according to the fault broadcast message; the fault list stores the corresponding relation between equipment identification, fault codes, fault time and fault equipment IP or port numbers;

the determining module is used for determining the equipment to be diagnosed according to the fault list and acquiring an N-dimensional perspective model file of the equipment to be diagnosed, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model and a meaning description of the fault code; wherein N is a positive integer greater than or equal to 3;

the processing module is used for displaying the N-dimensional perspective model of the to-be-diagnosed fault equipment based on the N-dimensional perspective model file; and rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the equipment to be diagnosed.

In the foregoing scheme, optionally, the processing module is further configured to:

In the foregoing scheme, optionally, the determining module is further configured to:

and if the household appliances which are consistent with the target equipment identification in the fault list do not exist, informing the processing module to output a first reminding message, wherein the first reminding message is used for reminding the household appliances which are consistent with the target equipment identification in the fault list to carry out distribution network operation so as to enable the household appliances to be in an online state.

acquiring an image of a target household appliance;

In the foregoing scheme, optionally, the first communication module is further configured to: establishing communication connection with the household appliance equipment based on a preset communication protocol;

the determining module is further configured to: acquiring an N-dimensional perspective model file of the to-be-diagnosed fault equipment, coordinates of each part in the N-dimensional perspective model and a text description corresponding to each fault code from a first message received by the first communication module; finding out the text description corresponding to the fault code of the equipment to be diagnosed in the fault list from the text description corresponding to each fault code; and finding out the coordinates of the components in the N-dimensional perspective model, which correspond to the fault codes of the equipment to be diagnosed in the fault list, from the coordinates of the components in the N-dimensional perspective model.

In a fourth aspect, an embodiment of the present invention provides a fault handling apparatus, which is applied to a home appliance, and the apparatus includes:

the second communication module is used for sending fault broadcast messages to the diagnosis equipment when faults occur; the fault broadcast message carries an equipment identifier and a fault code; establishing a fault list by the diagnosis equipment according to the fault broadcast message, and acquiring an N-dimensional perspective model file of the to-be-diagnosed fault equipment, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model and a meaning description of the fault code when the home appliance equipment is determined to be the to-be-diagnosed fault equipment; wherein N is a positive integer greater than or equal to 3; displaying the N-dimensional perspective model of the fault equipment to be diagnosed based on the N-dimensional perspective model file; rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the equipment to be diagnosed;

and the storage module is used for at least storing the N-dimensional perspective model file related to the household appliance, the coordinates of each part in the N-dimensional perspective model and the corresponding text description of each fault code.

In the foregoing scheme, optionally, the second communication module is further configured to send a first message to the diagnostic device after establishing a communication connection with the diagnostic device based on a preset communication protocol, so that the diagnostic device determines, from the first message, an N-dimensional perspective model file of the home appliance device, coordinates of a fault component corresponding to the fault code in the N-dimensional perspective model, and a description of a meaning of the fault code.

In a fifth aspect, an embodiment of the present invention provides a fault handling system, where the system includes:

at least one household appliance device, which is used for sending fault broadcast information to the diagnosis device when a fault occurs; the fault broadcast message carries an equipment identifier and a fault code;

the diagnosis equipment is used for receiving fault broadcast messages sent by the at least one household appliance; establishing a fault list according to the fault broadcast message; the fault list stores the corresponding relation between equipment identification, fault codes, fault time and fault equipment IP or port numbers; determining a to-be-diagnosed fault device from the at least one household appliance device according to the fault list, and acquiring an N-dimensional perspective model file of the to-be-diagnosed fault device, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model and a meaning description of the fault code; wherein N is a positive integer greater than or equal to 3; displaying the N-dimensional perspective model of the fault equipment to be diagnosed based on the N-dimensional perspective model file; and rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the equipment to be diagnosed.

According to the fault processing method, device and system provided by the embodiment of the invention, when the household appliance equipment is in fault, the fault broadcast message is sent to the diagnosis equipment; when the diagnosis equipment determines that the household appliance is used as fault equipment to be diagnosed, acquiring an N-dimensional perspective model file of the fault equipment to be diagnosed, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model and a meaning description of the fault code; wherein N is a positive integer greater than or equal to 3; displaying the N-dimensional perspective model of the fault equipment to be diagnosed based on the N-dimensional perspective model file; and rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the equipment to be diagnosed. Therefore, compared with a fault display mode only providing fault codes or text descriptions, the method has the advantages that the coordinates of the fault component are rendered in the N-dimensional perspective model of the fault equipment to prompt the user of the position of the fault component in the fault equipment to be diagnosed, the user can at least clearly and easily know the fault reason of the equipment, and the interestingness of the user in finding the equipment fault is improved.

Drawings

Fig. 1 is a schematic flow chart illustrating an implementation of a fault handling method according to an embodiment of the present invention;

fig. 2 is a schematic flow chart illustrating an implementation of another fault handling method according to an embodiment of the present invention;

fig. 3 is a schematic structural diagram of a fault handling apparatus according to an embodiment of the present invention;

fig. 4 is a schematic structural diagram of another fault handling apparatus according to an embodiment of the present invention;

fig. 5 is a schematic structural diagram of a fault handling system according to an embodiment of the present invention;

fig. 6 is a schematic diagram illustrating interaction between a diagnostic device and units in a home appliance according to an embodiment of the present invention.

Detailed Description

So that the manner in which the features and aspects of the present invention can be understood in detail, a more particular description of the invention, briefly summarized above, may be had by reference to embodiments, some of which are illustrated in the appended drawings.

In the following embodiments, the household appliances may be kitchen appliances, such as a range hood, an oven, a microwave oven, a bread maker, etc.; and also can be non-kitchen appliances, such as televisions, air conditioners, air purifiers, printers and the like. In the following embodiments, the diagnostic device may be an Augmented Reality (AR) device, or may be a terminal installed with software having an AR function, such as a mobile phone or a tablet computer. In addition, the related household appliance also has a fault self-diagnosis function, and can broadcast the own equipment identification and fault code after a fault occurs.

Example one

Fig. 1 is a schematic diagram of an implementation flow of a fault handling method according to an embodiment of the present invention, where the fault handling method in this example is applied to a diagnostic device, as shown in fig. 1, the fault handling method mainly includes the following steps:

step 101: receiving fault broadcast messages sent by each fault device; the fault broadcast message carries an equipment identifier and a fault code.

As a specific implementation manner, the home appliance has a fault self-diagnosis function, and when a fault occurs in the home appliance, a fault broadcast message is sent to the diagnosis device at regular intervals.

Here, the fixed time value may be set or adjusted according to user needs or customer needs.

Of course, the fixed time value can also be obtained by analyzing the historical behavior data of the user; and the fixed time value obtained by analyzing the historical behavior data of the user is the fixed time value matched with the use habit of the user.

For example, for a person with a hard movement, the fixed time value is t 1; for a person with bradykinesia, the fixed time value is t 2; t1 should be less than or equal to t 2.

Step 102: and establishing a fault list according to the fault broadcast message.

The fault list stores the corresponding relation between the equipment identification, the fault code, the fault time and the IP or port number of the fault equipment.

For example, the diagnostic device receives a failure broadcast message 11 and a failure broadcast message 12 sent by the home appliance device 1; a failure broadcast message 21 sent by the home appliance 2, and a failure broadcast message 31 sent by the home appliance 3. The fault list created by the diagnostic device according to the fault broadcast messages can be shown in table 1.

TABLE 1

Step 103: and determining the fault equipment to be diagnosed according to the fault list, and acquiring an N-dimensional perspective model file of the fault equipment to be diagnosed, coordinates of a fault component corresponding to the fault code in the N-dimensional perspective model and a meaning description of the fault code.

Wherein N is a positive integer greater than or equal to 3.

Here, the failure diagnosis device refers to a home appliance that has actually failed and has not solved the failure.

In an embodiment, the determining a device to be diagnosed according to the fault list includes:

Here, the online status may be understood as: the household appliance and the diagnosis device are in the same local area network, and the household appliance is powered on.

In a specific embodiment, the home appliance device and the diagnostic device are in the same local area network, and after the home appliance device is powered on, the diagnostic device is notified, and the diagnostic device at least adds a device identifier of the home appliance device to an online list; and after the diagnosis equipment judges that the household appliance is powered off, deleting the equipment identification of the household appliance from the online list.

Further, the diagnostic device may add the operating mode of the home device to the online list while adding at least the device identifier of the home device to the online list.

Optionally, after outputting the first reminder message, the method further comprises:

ignoring the target device identification and determining a new target device identification;

inquiring whether the household appliances consistent with the new target equipment identification exist in the online list;

if the household appliance consistent with the new target appliance identification exists, judging that the household appliance is a to-be-diagnosed fault appliance; and if the household appliance equipment consistent with the new target equipment identification does not exist, re-determining the new target equipment identification until the determined new target equipment identification exists in the online list.

In this way, one device identifier is selected as a target device identifier from a plurality of device identifiers in a fault list, and if a household appliance device with the same target device identifier exists in the online list, the household appliance device is determined to be a fault device to be diagnosed; and if the household appliances with the same identification as the target equipment do not exist in the online list, outputting a first reminding message.

In this embodiment, how to determine the target device identifier from the fault list is not limited, and may be, for example, randomly determined, or determined according to a time sequence, or determined according to a priority processing level of the device identifier, or determined according to a processing level corresponding to the fault code.

In another embodiment, the determining a device to be diagnosed according to the fault list includes:

acquiring an image of a target household appliance;

In one embodiment, the device identifier or the device model of the target home device is identified through an image recognition algorithm.

In this way, one household appliance is selected as a target household appliance from a plurality of household appliances in the same local area network; and then determining the equipment identifier of the target household appliance equipment, and if the target household appliance equipment sends out a fault broadcast message and the time difference between the current time and the fault time corresponding to the latest fault broadcast message is less than or equal to a preset time value, determining the target household appliance equipment as the fault equipment to be diagnosed.

In this embodiment, the manner how to determine the target home device is not limited, and may be, for example, randomly determined, determined in time sequence, or determined according to the priority of the target home device.

As an optional implementation manner, the obtaining of the N-dimensional perspective model file of the fault device to be diagnosed, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model, and a meaning description of the fault code includes:

Optionally, each of the home appliances at least stores an N-dimensional perspective model file corresponding to the home appliance, coordinates of each component in the N-dimensional perspective model, and a text description corresponding to each fault code.

Here, the preset communication protocol is a communication protocol capable of establishing a reliable connection. For example, the predetermined communication Protocol may be a Transmission Control Protocol (TCP).

In a specific embodiment, the device to be diagnosed is connected to the home appliance through a TCP socket, and the N-dimensional perspective model file, the coordinates of each component in the N-dimensional perspective model, and the text description corresponding to each fault code are downloaded from the home appliance.

Therefore, the diagnostic equipment can acquire the N-dimensional perspective model file of the equipment to be diagnosed, the coordinates of each part in the N-dimensional perspective model and the corresponding text description of each fault code from the equipment to be diagnosed on the basis of reliable communication connection.

Preferably, the acquiring the N-dimensional perspective model file of the fault device to be diagnosed, the coordinates of the fault component corresponding to the fault code in the N-dimensional perspective model, and the description of the meaning of the fault code includes:

and acquiring the N-dimensional perspective model file of the fault equipment to be diagnosed, the coordinates of the fault component corresponding to the real-time fault code in the N-dimensional perspective model and the text description corresponding to the real-time fault code from the received second message.

Wherein the second message is determined by the home device according to the latest fault broadcast message sent by the home device.

Therefore, the diagnostic equipment does not need to obtain the coordinates of each part of the equipment to be diagnosed in the N-dimensional perspective model and the predictable text descriptions corresponding to each fault code, and then screens out the coordinates of the fault part corresponding to the real-time fault code in the N-dimensional perspective model and the text descriptions corresponding to the real-time fault code according to the real-time fault code of the equipment to be diagnosed recorded in the fault list.

As another optional implementation, the obtaining of the N-dimensional perspective model file of the fault device to be diagnosed, the coordinates of the fault component corresponding to the fault code in the N-dimensional perspective model, and the meaning description of the fault code includes:

acquiring an N-dimensional perspective model file of the fault equipment to be diagnosed, coordinates of each part in the N-dimensional perspective model and a text description corresponding to each fault code from a server side or a first equipment side;

finding out the coordinates of the components in the N-dimensional perspective model corresponding to the fault codes of the to-be-diagnosed fault equipment in the fault list from the coordinates of the components in the N-dimensional perspective model;

the first device is a device which can be connected with the diagnosis device, and the first device is stored with an N-dimensional perspective model file of the device to be diagnosed, coordinates of each part in the N-dimensional perspective model and a text description corresponding to each fault code.

The server is a device which can be connected with the diagnostic device, and the server stores an N-dimensional perspective model file of the device to be diagnosed, coordinates of each part in the N-dimensional perspective model and a text description corresponding to each fault code.

Therefore, the diagnostic equipment can obtain the N-dimensional perspective model file of the fault equipment to be diagnosed, the coordinates of each part in the N-dimensional perspective model and the corresponding text description of each fault code from other equipment without obtaining the data from the fault equipment to be diagnosed. In this way, the diagnostic device does not need to establish a communication connection in a preset communication protocol format with the home appliance.

the diagnostic equipment sends a data request carrying the latest fault broadcast message of the equipment to be diagnosed to a server side or a first equipment side;

the server side or the first equipment side determines an N-dimensional perspective model file of the fault equipment to be diagnosed, coordinates of a fault component corresponding to the real-time fault code in the N-dimensional perspective model and a text description corresponding to the real-time fault code according to the data request;

the diagnosis device receives a data request response sent by the server side or the first device side.

Therefore, the diagnostic equipment does not need to obtain the coordinates of each part of the equipment to be diagnosed in the N-dimensional perspective model and the predictable text descriptions corresponding to each fault code from the server or the first equipment side, and then screens out the coordinates of the fault part corresponding to the real-time fault code in the N-dimensional perspective model and the text descriptions corresponding to the real-time fault code according to the real-time fault code of the equipment to be diagnosed recorded in the fault list.

Step 104: displaying the N-dimensional perspective model of the fault equipment to be diagnosed based on the N-dimensional perspective model file; and rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the equipment to be diagnosed.

Here, the rendering process includes marking the location of the coordinates of the faulty part in a manner distinguishable or significantly distinguishable from the normal part.

As an embodiment, the displaying the N-dimensional perspective model of the to-be-diagnosed fault device based on the N-dimensional perspective model file includes:

and the diagnostic equipment loads the N-dimensional perspective model file, operates the N-dimensional perspective model file, and forms and displays the N-dimensional perspective model of the equipment to be diagnosed.

As a specific embodiment, the N-dimensional perspective model is displayed above or below or to the left or right of the faulty equipment entity to be diagnosed.

In this way, the N-dimensional perspective model of the fault device can be clearly and vividly displayed to the user.

In one embodiment, an entity image of the fault equipment to be diagnosed is displayed and output on a display of the diagnosis equipment, and an N-dimensional perspective model image is displayed above or below or on the left side or the right side of the entity image.

Therefore, the user does not need to go to the entity side of the fault equipment, and the N-dimensional perspective model of the fault equipment can be clearly and vividly displayed to the user at the diagnosis equipment end.

Further, the method further comprises:

step 105 (not shown in fig. 1): and outputting the meaning explanation of the fault code in a first output form when the triggering operation input by the user is received.

In a specific embodiment, when the diagnosis device detects that the user triggers the currently displayed N-dimensional perspective model of the fault device to be diagnosed, the meaning description of the fault code is output in a text form or a voice form. Here, the trigger operation may be a gesture-based trigger operation or a voice-based trigger operation.

For example, the diagnostic device, the home appliance device 1, the home appliance device 2, and the home appliance device 3 are in the same home lan, and when each home appliance device fails, a failure broadcast message is sent to the diagnostic device, the diagnostic device establishes a failure list based on the received failure broadcast message, and when the diagnostic device determines that the home appliance device 1 is a device to be diagnosed, a 3D perspective model file of the home appliance device 1, coordinates of a failure component in a 3D perspective model of the home appliance device 1, and a literal meaning corresponding to a failure code are obtained; the diagnosis device displays a 3D perspective model of the household appliance 1 right above the household appliance 1 based on the 3D perspective model file; rendering the position of the coordinate in the 3D perspective model according to the coordinate of the fault component corresponding to the real-time fault code in the 3D perspective model, and if a flickering red small sphere is rendered at the position of the coordinate point of the corresponding fault component, the position of the household appliance 1 with the fault is reminded. When the user clicks on the blinking red ball, the diagnostic device will display specific fault information (text description of the fault) to the user.

Compared with a fault display mode only providing fault codes or text descriptions, the fault processing method provided by the embodiment of the invention has the advantages that the coordinate of the fault component is rendered in the N-dimensional perspective model of the fault equipment to prompt the user of the position of the fault component in the fault equipment to be diagnosed, so that the user can know the fault reason of the equipment clearly and easily, and the interestingness of the user in finding the equipment fault is also improved.

Example two

Fig. 2 is a schematic view of an implementation flow of a fault handling method according to an embodiment of the present invention, where the fault handling method in this example is applied to a home appliance, as shown in fig. 2, the fault handling method mainly includes the following steps:

step 201: when a fault occurs, sending a fault broadcast message to the diagnosis equipment; the fault broadcast message carries an equipment identifier and a fault code.

Thus, the diagnosis equipment establishes a fault list according to the fault broadcast message, and when the household appliance equipment is determined to be the fault equipment to be diagnosed, an N-dimensional perspective model file of the fault equipment to be diagnosed, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model and a meaning description of the fault code are obtained; wherein N is a positive integer greater than or equal to 3; displaying the N-dimensional perspective model of the fault equipment to be diagnosed based on the N-dimensional perspective model file; and rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the equipment to be diagnosed.

Further, the method further comprises:

step 202: after establishing communication connection with diagnostic equipment based on a preset communication protocol, sending a first message to the diagnostic equipment, and determining an N-dimensional perspective model file of the household appliance equipment, coordinates of a fault component corresponding to a fault code in an N-dimensional perspective model and a meaning description of the fault code by the diagnostic equipment from the first message.

According to the fault processing method, at least an N-dimensional perspective model file corresponding to the household appliance, coordinates of each component in the N-dimensional perspective model and a text description corresponding to each fault code are stored in the household appliance, when the household appliance is in fault, a fault broadcast message is sent to a diagnosis device, and after a communication connection based on a preset communication protocol is established with the diagnosis device, the diagnosis device is allowed to download the N-dimensional perspective model file corresponding to the household appliance, the coordinates of each component in the N-dimensional perspective model and the text description corresponding to each fault code. And then provide the data support for the diagnostic equipment provides trouble show, and diagnostic equipment carries out the rendering process to the trouble part coordinate through in the N dimension perspective model of trouble equipment to the suggestion user is in wait to diagnose the position of trouble part in the trouble equipment, can let the user know equipment trouble reason clearly, easily at least, has also promoted the interest of user to finding equipment trouble.

EXAMPLE III

An embodiment of the present invention provides a fault handling apparatus, where the fault handling apparatus is applied to a diagnostic device, and as shown in fig. 3, the fault handling apparatus includes:

a first communication module 10, configured to receive a fault broadcast message sent by each faulty device; the fault broadcast message carries an equipment identifier and a fault code;

the establishing module 20 is configured to establish a fault list according to the fault broadcast message; the fault list stores the corresponding relation between equipment identification, fault codes, fault time and fault equipment IP or port numbers;

the determining module 30 is configured to determine a device to be diagnosed according to the fault list, and obtain an N-dimensional perspective model file of the device to be diagnosed, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model, and a meaning description of the fault code; wherein N is a positive integer greater than or equal to 3;

the processing module 40 is configured to display an N-dimensional perspective model of the to-be-diagnosed fault device based on the N-dimensional perspective model file; and rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the equipment to be diagnosed.

Further, the processing module 40 is further configured to:

As an optional implementation manner, the determining module 30 is further configured to:

As another optional implementation, the determining module 30 is further configured to:

acquiring an image of a target household appliance;

Further, in the above-mentioned scheme,

the first communication module 10 is further configured to: establishing communication connection with the household appliance equipment based on a preset communication protocol; the determining module 30 is further configured to: acquiring an N-dimensional perspective model file of the to-be-diagnosed fault device, coordinates of each component in the N-dimensional perspective model, and a text description corresponding to each fault code from a first message received by the first communication module 10; finding out the text description corresponding to the fault code of the equipment to be diagnosed in the fault list from the text description corresponding to each fault code; and finding out the coordinates of the components in the N-dimensional perspective model, which correspond to the fault codes of the equipment to be diagnosed in the fault list, from the coordinates of the components in the N-dimensional perspective model.

Further, in the above-mentioned scheme,

the first communication module 10 is further configured to: acquiring an N-dimensional perspective model file of the fault equipment to be diagnosed, coordinates of each part in the N-dimensional perspective model and a text description corresponding to each fault code from the server side or the first equipment side; the determining module 30 is further configured to: finding out the text description corresponding to the fault code of the equipment to be diagnosed in the fault list from the text description corresponding to each fault code; and finding out the coordinates of the components in the N-dimensional perspective model, which correspond to the fault codes of the equipment to be diagnosed in the fault list, from the coordinates of the components in the N-dimensional perspective model.

It should be understood by those skilled in the art that the functions of the modules in the fault handling apparatus according to the embodiment of the present invention may be realized by analog circuits that implement the functions described in the embodiment of the present invention, or by running software that performs the functions described in the embodiment of the present invention on the fault handling apparatus, as described with reference to the foregoing description of the fault handling method applied to the diagnostic device.

The first communication module 10, the establishing module 20, the determining module 30, and the Processing module 40 in the fault Processing apparatus may be implemented by a Central Processing Unit (CPU), a Digital Signal Processor (DSP), a Programmable Gate Array (FPGA), or the like in the fault Processing apparatus in practical application.

The fault processing device provided by the embodiment of the invention provides hardware for implementing the method described in the first embodiment to the second embodiment, can be used for implementing any technical scheme described in the first embodiment to the second embodiment, and also can at least enable a user to clearly and easily know the reason of the equipment fault, thereby improving the interestingness of the user in finding the equipment fault.

Example four

An embodiment of the present invention provides a fault processing apparatus, where the fault processing apparatus is applied to a home appliance, and as shown in fig. 4, the fault processing apparatus includes:

the second communication module 50 is used for sending fault broadcast messages to the diagnostic equipment when faults occur; the fault broadcast message carries an equipment identifier and a fault code; establishing a fault list by the diagnosis equipment according to the fault broadcast message, and acquiring an N-dimensional perspective model file of the to-be-diagnosed fault equipment, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model and a meaning description of the fault code when the home appliance equipment is determined to be the to-be-diagnosed fault equipment; wherein N is a positive integer greater than or equal to 3; displaying the N-dimensional perspective model of the fault equipment to be diagnosed based on the N-dimensional perspective model file; rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the equipment to be diagnosed;

and the storage module 60 is configured to store at least an N-dimensional perspective model file related to the home appliance device itself, coordinates of each component in the N-dimensional perspective model, and a text description corresponding to each fault code.

Further, the second communication module 50 is further configured to send a first message to the diagnostic device after establishing a communication connection with the diagnostic device based on a preset communication protocol, so that the diagnostic device determines, from the first message, an N-dimensional perspective model file of the home appliance device, coordinates of a fault component corresponding to the fault code in the N-dimensional perspective model, and a meaning description of the fault code.

It should be understood by those skilled in the art that the functions of the modules in the fault handling apparatus according to the embodiment of the present invention may be realized by an analog circuit that implements the functions described in the embodiment of the present invention, or by running software that executes the functions described in the embodiment of the present invention on the fault handling apparatus, as described above with reference to the foregoing description of the fault handling method applied to the home appliance.

The second communication module 50 in the fault handling apparatus may be implemented by a CPU, a DSP, or an FPGA in the fault handling apparatus in practical application. The memory module 60 may be a memory on the home device.

EXAMPLE five

An embodiment of the present invention provides a fault handling system, as shown in fig. 5, where the fault handling system includes: the system comprises a diagnosis device and M household appliances, wherein M is a positive integer greater than or equal to 1; wherein the content of the first and second substances,

the M household appliances are used for sending fault broadcast messages to the diagnosis equipment when faults occur; the fault broadcast message carries an equipment identifier and a fault code;

the diagnosis equipment is used for receiving fault broadcast messages sent by at least one household appliance; establishing a fault list according to the fault broadcast message; the fault list stores the corresponding relation between equipment identification, fault codes, fault time and fault equipment IP or port numbers; determining a to-be-diagnosed fault device from the at least one household appliance device according to the fault list, and acquiring an N-dimensional perspective model file of the to-be-diagnosed fault device, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model and a meaning description of the fault code; wherein N is a positive integer greater than or equal to 3; displaying the N-dimensional perspective model of the fault equipment to be diagnosed based on the N-dimensional perspective model file; and rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the equipment to be diagnosed.

The diagnostic equipment and the household appliance equipment can communicate based on a preset communication protocol.

The fault processing system can make a user know the reason of equipment fault clearly and easily, and also improves the interestingness of the user in finding the equipment fault.

Fig. 6 is a schematic diagram illustrating interaction between the diagnostic device and each unit in the home appliance, where as shown in fig. 6, the home appliance includes a first service unit, a first network communication unit, and a first database; the diagnostic apparatus includes: the system comprises a virtual projection unit, a second service unit, a second network communication unit and a second database; wherein the content of the first and second substances,

the first service unit is responsible for diagnosing whether the household appliance is in failure;

the first network communication unit is responsible for communicating with a second network communication unit of the diagnosis equipment;

and the first database is used for storing an N-dimensional perspective model file related to the household appliance, coordinates of each part in the N-dimensional perspective model and a text description corresponding to each fault code.

Here, the first database may refer to a storage medium, such as a memory or a hard disk, on the home appliance, where two files are stored on the storage medium: one is an N-dimensional perspective model file; the other is a corresponding relation table, and the corresponding relation table stores the one-to-one corresponding relation of the coordinates of each part in the N-dimensional perspective model, each fault code and the meaning description thereof.

Here, after the first service unit detects that the household electrical appliance has a fault, the first network communication unit broadcasts the own device identifier and fault code to the outside through a User Datagram Protocol (UDP) every 20 seconds.

Through the broadcast form of UDP, the diagnosis device can receive the broadcast as long as the diagnosis device and the household appliance are in the same local area network without establishing connection between the diagnosis device and the household appliance.

The virtual projection unit is responsible for displaying an N-dimensional perspective model of the household appliance; outputting the meaning explanation of the fault code in a first output form when the triggering condition is met;

the second network communication unit is responsible for communicating with the first network communication unit of the household appliance;

the second service unit is responsible for establishing a fault list according to the fault broadcast message received by the second network communication unit; the second network communication unit is also responsible for establishing an online list according to the online notification message received by the second network communication unit; the system is also responsible for running an N-dimensional perspective model file of the household appliance; rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the household appliance;

and the second database is used for storing a fault list and an online list established by the diagnosis equipment.

For example, the diagnostic device renders a 3D perspective model that displays the home device; and rendering a flashing red small sphere at the position of the coordinate point of the corresponding fault element according to the real-time fault code so as to remind the user of the position of the fault of the household appliance. When the user clicks the flashing red small ball, the diagnosis equipment displays specific fault information (text description of the fault) to the user, so that the user can know the reason of the equipment fault clearly and easily at least, and the interestingness of the user in finding the equipment fault is also improved.

In the embodiments provided in the present invention, it should be understood that the disclosed method, apparatus and electronic device may be implemented in other ways. The above-described device embodiments are merely illustrative, for example, the division of the unit is only a logical functional division, and there may be other division ways in actual implementation, such as: multiple units or components may be combined, or may be integrated into another system, or some features may be omitted, or not implemented. In addition, the coupling, direct coupling or communication connection between the components shown or discussed may be through some interfaces, and the indirect coupling or communication connection between the devices or units may be electrical, mechanical or other forms.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed on a plurality of network units; some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, all the functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may be separately regarded as one unit, or two or more units may be integrated into one unit; the integrated unit can be realized in a form of hardware, or in a form of hardware plus a software functional unit.

Those of ordinary skill in the art will understand that: all or part of the steps for implementing the method embodiments may be implemented by hardware related to program instructions, and the program may be stored in a computer readable storage medium, and when executed, the program performs the steps including the method embodiments; and the aforementioned storage medium includes: a mobile storage device, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.

Alternatively, the integrated unit according to the embodiment of the present invention may be stored in a computer-readable storage medium if it is implemented in the form of a software functional module and sold or used as a separate product. Based on such understanding, the technical solutions of the embodiments of the present invention may be essentially implemented or a part contributing to the prior art may be embodied in the form of a software product, which is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the methods described in the embodiments of the present invention. And the aforementioned storage medium includes: a removable storage device, a ROM, a RAM, a magnetic or optical disk, or various other media that can store program code.

The above description is only for the specific embodiments of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present invention, and all the changes or substitutions should be covered within the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the appended claims.

Claims

1. A fault handling method applied to a diagnostic device is characterized by comprising the following steps:

receiving fault broadcast messages sent by each fault device every fixed time value; the fault broadcast message carries an equipment identifier and a fault code, and the fixed time value is obtained by analyzing historical behavior data of the user and is matched with the use habit of the user;

2. The method of claim 1, further comprising:

3. The method according to claim 1, wherein the determining the fault device to be diagnosed according to the fault list comprises:

4. The method according to claim 1, wherein the determining the fault device to be diagnosed according to the fault list comprises:

acquiring an image of a target household appliance;

5. The method according to claim 3 or 4, wherein the obtaining of the N-dimensional perspective model file of the fault device to be diagnosed, coordinates of a fault component corresponding to the fault code in the N-dimensional perspective model, and the meaning specification of the fault code comprises:

6. A fault processing method is applied to household electrical appliances, and is characterized by comprising the following steps:

when a fault occurs, sending a fault broadcast message to the diagnosis equipment at intervals of a fixed time value; the fault broadcast message carries an equipment identifier and a fault code, and the fixed time value is obtained by analyzing historical behavior data of the user and is matched with the use habit of the user;

7. The method of claim 6, further comprising:

8. A fault handling apparatus for use in a diagnostic device, the apparatus comprising:

the first communication module is used for receiving fault broadcast messages sent by each fault device at intervals of fixed time values; the fault broadcast message carries an equipment identifier and a fault code, and the fixed time value is obtained by analyzing historical behavior data of the user and is matched with the use habit of the user;

9. The apparatus of claim 8, wherein the processing module is further configured to:

10. The apparatus of claim 8, wherein the determining module is further configured to:

11. The apparatus of claim 8, wherein the determining module is further configured to:

acquiring an image of a target household appliance;

12. The apparatus of claim 10 or 11,

the first communication module is further configured to: establishing communication connection with the household appliance equipment based on a preset communication protocol;

13. A fault handling device applied to household appliances is characterized by comprising:

the second communication module is used for sending fault broadcast messages to the diagnosis equipment at intervals of fixed time values when faults occur; the fault broadcast message carries an equipment identifier and a fault code, and the fixed time value is obtained by analyzing historical behavior data of the user and is matched with the use habit of the user; establishing a fault list by the diagnosis equipment according to the fault broadcast message, and acquiring an N-dimensional perspective model file of the to-be-diagnosed fault equipment, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model and a meaning description of the fault code when the home appliance equipment is determined to be the to-be-diagnosed fault equipment; wherein N is a positive integer greater than or equal to 3; displaying the N-dimensional perspective model of the fault equipment to be diagnosed based on the N-dimensional perspective model file; rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the equipment to be diagnosed;

14. The apparatus according to claim 13, wherein the second communication module is further configured to send a first message to the diagnostic device after establishing a communication connection with the diagnostic device based on a preset communication protocol, so that the diagnostic device determines, from the first message, an N-dimensional perspective model file of the home appliance device, coordinates of a fault component corresponding to the fault code in the N-dimensional perspective model, and a meaning description of the fault code.

15. A fault handling system, the system comprising:

the system comprises at least one household appliance, a diagnosis device and a control device, wherein the household appliance is used for sending a fault broadcast message to the diagnosis device at intervals of a fixed time value when a fault occurs; the fault broadcast message carries an equipment identifier and a fault code, and the fixed time value is obtained by analyzing historical behavior data of the user and is matched with the use habit of the user;

the diagnosis equipment is used for receiving fault broadcast messages sent by the at least one household appliance at intervals of fixed time values; establishing a fault list according to the fault broadcast message; the fault list stores the corresponding relation between equipment identification, fault codes, fault time and fault equipment IP or port numbers; determining a to-be-diagnosed fault device from the at least one household appliance device according to the fault list, and acquiring an N-dimensional perspective model file of the to-be-diagnosed fault device, coordinates of a fault component corresponding to a fault code in the N-dimensional perspective model and a meaning description of the fault code; wherein N is a positive integer greater than or equal to 3; displaying the N-dimensional perspective model of the fault equipment to be diagnosed based on the N-dimensional perspective model file; and rendering the position of the coordinate in the N-dimensional perspective model according to the coordinate of the fault component corresponding to the fault code in the N-dimensional perspective model so as to prompt a user of the position of the fault component in the equipment to be diagnosed.